Volunteering Diversity Manager Jobs
About the role
Smart Works is looking to appoint a Head of London Service Delivery for 12 months, to start in September 2024. This is a maternity cover role for an established leadership role within the Smart Works staff team.
The Head of London Service Delivery is responsible for leading the delivery of the Smart Works service across London. Last year the Smart Works centres in London supported over 3500 unemployed women from across London, and the demand for our service is expected to rise significantly in the coming months.
By effectively leading and managing a team of nine, the Head of London Service Delivery will ensure Smart Works is well positioned to meet the growing demand for our services and maintain quality as the charity grows. They will ensure that every client who visits Smart Works leaves their appointment feeling confident and with the best possible chance of job success.
They will monitor performance against KPIs and will work with their team to ensure there is a steady flow of referrals, the volunteer community is engaged and supported and client feedback is consistently positive.
More broadly, the Head of London Service Delivery plays an important role in creating a welcoming environment and a supportive team culture in all three London centres. The successful applicants will need to build strong working relationships across the staff and volunteer teams, as well as with external partners and other senior staff working across the 11 centres across the UK.
If you’re experienced in programme delivery and passionate about supporting women, then this is an ideal opportunity for you.
Duties and responsibilities
Reporting to the Chief Operating Officer, the successful candidate will lead a range of activities including:
- Being responsible for delivering a quality, consistent service across all three London centres; this includes the delivery of virtual appointments
- Leading and developing the Service Delivery team working in London, ensuring strong performance against targets and KPIs and creating a supportive team culture
- Representing London in group forums, sharing learnings and best practice with other Smart Works centres
- Acting as a key public brand ambassador for Smart Works Charity in London, especially within the referral partner community
- Day-to-day management of the client CRM system in London, ensuring complete and timely data capture
- Accountability for the management, retention, development and growth of London volunteer community
- Safeguarding Officer for London and the Smart Works Group
Person specification
Essential Criteria
- Excellent interpersonal skills with an adaptable style to suit different people and situations
- Experience managing a team
- Comfortable working in a fast-paced, client-focused environment
- Proven record delivering results against ambitious targets and KPIs
- Strong experience leading change and delivering innovative solutions to complex problems
- An understanding of safeguarding requirements for a charity like Smart Works
- Confident public speaker, with experience of representing an organisation to external stakeholders
Desirable Criteria
- Experience working with and managing a community of volunteers
- Experience managing data collection and producing reports for senior staff and trustees
- Experience as a Safeguarding lead or Officer
- Understanding of the UK employability sector
General duties of a Smart Works staff member
- Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions
- Adhere to our policies and procedures and be an ambassador for our charity
- Play your part in ensuring that each woman who comes through our door is treated with respect and empathy
Benefits, terms, and conditions
- Full-time role
- Salary of £38,000 - £40,000 depending on experience
- Monday-Friday with typical working hours 9 am -5 pm in line with centre opening Hours. Whilst occasional work from home days can be accommodated, due to the nature of the role, it cannot bedone remotely. We are happy to discuss flexible working
- The role will be based across all three Smart Works centres in London, with the successful applicant being required to regularly spend time in all three centres. The centres are located in Islington, Ladbroke Grove and Croydon
- There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support
- 25 days annual leave, plus bank holidays and additional discretionary leave between Christmas and New Year
- Positive working environment with investment in training and progression
- VIP access at Smart Works sales, events and pop-up shops
- All successful applicants must provide references and complete a satisfactory Basic DBS check
How to apply
Please submit a CV and answer the following questions by 5pm on Thursday 11th July 2024.
- Why do you want to work for Smart Works? (Max 350 words)
- What relevant experience do you have for the role? This may include experience delivering charitable programmes, working with volunteers, delivering against targets or lived experience of the services offered at Smart Works. (Max 300 words)
- How would you create a collaborative and supportive culture across the London Service Delivery team? Please be mindful the team works across three different sites in London (Max 350 words)
- Is there anything else you would like to share? (Max 250 words)
Closing date for applications 5pm Thursday 11th July.
First round interviews will be held virtually on Tuesday 23rd July, via Microsoft Teams.
Second Round interviews will be Monday 29th July, in person at our London Office.
Role to start in September 2024.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
We do not use AI in any part of our recruitment process. Your application will be carefully considered by the People Team.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us about submitting a manual application.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website) We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.
Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
The client requests no contact from agencies or media sales.
Location: Homebased/hybrid, within commutable distance of Central Office, London, Peckham
Contract Type: Permanent/ Part time
Salary: £28,350
They are looking for an outstanding Fundraising Officer to join their team. If you have a keen interest in the Criminal Justice System and are passionate about supporting people affected by imprisonment, they’d love to hear from you.
The majority of their voluntary income comes from Trusts and Foundations, helping to further their work with prisoners, former prisoners and their children and families. Consequently, this is a vital role in the fundraising team. They enjoy warm and committed relationships with a wide range of trusts and foundations and have a robust trust pipeline contributing to core and specific restricted projects.
As the Fundraising Officer (Trusts & Foundations), you will support the Senior Development Manager (Trusts & Foundations) to raise vital grant income to support their charitable services and activities. This is a varied role which will involve you helping to identify potential new sources of grant funding from charitable trusts & foundations, whilst ensuring the very best stewardship of a portfolio of their existing relationships.
If you’re an experienced trusts fundraiser wanting to step up and take responsibility for your own portfolio of small to medium-sized grants, please get in touch!
What they offer:
They offer a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply:
Please apply with your CV and a supporting statement (max 2 pages) outlining specifically how you meet the criteria outlined in the person specification.
They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other information:
They are an equal opportunity employer and welcome all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 5-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and a Disclosure and Barring Service check.
They are a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Their vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. They work for the common good of Society, taking a public health-based approach. They work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Their volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. They are a diverse, inclusive, modern, and collaborative charity. They build effective partnerships and sustainable solutions based on their well-established understanding of the systems in which they work, and on their historic values and ethos developed through their 120+ years of service delivery.
Benefits:
Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance.
You may also have experience in the following: Development Manager, Advancement Officer, Donations Coordinator, Philanthropy Officer, Fundraising Coordinator, Development Associate, Fund Development Officer, and Fundraising Specialist.
REF-214654
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting and rewarding opportunity has arisen to join our Aquarius service in Birmingham. The Youth Participation Worker will facilitate and develop a Youth steering group for The Aquarius service in Birmingham, support aftercare for young people leaving treatment, coordinate and facilitate diversionary activities to support young people and their families.
The post holder will develop and support delivery of all Volunteer programmes inclusive of Peer Support and Peer Mentoring Programmes, to include the recruitment, placement and retention of volunteers/peer mentors. They will ensure that general Service User participation and empowerment is implemented across the Service.
In addition, the post holder will:
- Actively recruit volunteers, peer mentors and facilitate Youth Steering group meetings.
- Work with the Senior practitioner & Team leader, to develop and implement a service user involvement strategy, including establishing and supporting a service user board.
- Develop and deliver volunteer, peer mentoring and service user involvement programmes in accordance with the Aquarius organisational framework.
- Support the delivery of aftercare provision.
- Assist colleagues with the coordination and delivery of diversionary activities.
- Keep accurate records and the necessary data for reporting and evaluation purposes.
- To provide written records and reports as required by the organisation.
- Be available to work days, evenings, and weekends when required, to meet the demands of the service and be willing to travel to various locations, as necessary.
An energetic and confident self-starter, you have a certificate in youth and community work e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies) or significant experience of working in a similar role with a commitment to complete NVQ Level 3 Health and Social Care. As well as significant knowledge and experience of working with young people, you have knowledge of project planning and experience of working in the substance misuse sector. What’s more, you have a flexible approach, a commitment to the principles of confidentiality and excellent record keeping and Microsoft Office.
This is a permanent full-time role requiring the post holder to work 37 hours per week.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.
A catastrophic event can change everything. Every year, across England and Wales, there are 20,000 major trauma cases and 16,000 deaths following injury. 30% of major trauma patients acquire a physical disability, and there is a 40% increased chance of mental health difficulties following major traumatic injury.
Day One Trauma Support is the only charity supporting all major trauma patients, regardless of their type of injury. The charity offers practical and emotional support to enable patients to navigate the challenge of the life that lies ahead.
“It’s a privilege to share people’s inspiring stories every day, knowing it will give someone else fresh hope during their recovery.” Dave Nichols, Communications Manager.
We are looking for a Marketing and Communications Officer to join the communications and fundraising team at Day One Trauma Support, could that be you?
The Role
This is a brand-new role at Day One Trauma Support, and an exciting time to join an ambitious rapidly growing national charity. The Marketing and Communications Officer will be a key member of the small but ambitious, hard-working, enthusiastic and friendly team.
A key part of this role will be supporting the Communications Manager to deliver the new flagship event Major Trauma Awareness Week. Other main duties will include:
- Communicating fundraising asks to ensure vital income is sustained, to continue and grow services, using powerful stories to ensure people remain at the heart of their work.
- Supporting colleagues and volunteers to drive the success of events and ensure the charity is well represented at external conferences and exhibitions.
- Growing the network of stakeholders and raising the profile of the charity, driving referrals through effective marketing and communication.
The Person
We are looking for a great communicator, who is passionate about making a difference by ensuring those who need support can access it. This is a busy diverse role, so you will be happy to roll up your sleeves and getting stuck in when it matters. One day you could be creating support literature that’s going to be seen by thousands of people, while on another day you’re organising 160 distinguished guests to attend an event at the House of Lords.
There is lots of scope for the right person to make this role their own. If this sounds like you, and you are eager to join the team at Day One Trama this could be the hugely rewarding next step in your career!
Why Day One Trauma Support?
Not only is Day One Trauma Support hugely passionate about the individuals whose life it changes every year, the charity also puts significant emphasis on staff welfare and offers all employees the opportunity to be part of an inclusive organisation with an approachable senior leadership team. This organisation has a range of benefits and promotes a culture that ensures all staff feel valued and respected, but also supported in their roles.
The position will be home based and require regular travel to Leeds, and further afield as required. The charity is inherently flexible and offers variable working patterns and reduced hours for those that may need.
How To Apply?
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Community Partnership & Network Coordinator
Tempo Time Credits
Neath Port Talbot /Hybrid - homebased with meetings in Neath Port Talbot and across the region
Permanent
Part time 0.6-0.8 FTE
Salary £22,000 - £28,000
Excellent benefits including 25 days annual leave plus bank holidays, flexible and hybrid working, employee pension scheme, family friendly policies, Cycle to Work Scheme, Death in Service, and Employee Rewards and Assistance Programme
Are you passionate about creating lasting change, making a real impact, and acting as a catalyst for building stronger, more resilient communities?
Are you a natural communicator who is able to mobilise and influence stakeholders and build relationships with a variety of people?
Charity People are pleased to be supporting Tempo Time Credits, a charity that brings people together in local communities to carry out valued and important voluntary work, with their search for a Community Partnership & Network Coordinator based in Neath Port Talbot.
Tempo Time Credits started 15 years ago and is an ambitious movement that empowers, encourages, and engages people from all walks of life, from communities across the UK, to get involved and volunteer. For example, befriending or helping to improve outdoor spaces. Volunteers earn Tempo Time Credits as part of a reward and recognition which can be exchanged for a range of services and activities provided by our local and national partners.
In these challenging times, community support is more crucial than ever. Tempo stands at the forefront having engaged with 40 commissioned programmes, collaborated with 1,500 charities, empowered over 15,000 volunteers, issued over 1 million Time Credits, cultivated 750+ business venues offering rewards, and pioneered the world's first national Time Credit network.
Funded by Heritage Lottery, the project you'll work on focuses on working with heritage organisations across Neath Port Talbot to increase the number and diversity of their volunteers and to recruit and retain them in a sustainable way.
Key responsibilities:
- Building and Maintaining Relationships: You will build and maintain relationships that support Tempo objectives, seek to understand stakeholder requirements, and support organisations face to face providing advice and guidance around Time Credits.
- Communicating & Influencing: communicate openly and effectively with internal and external stakeholders, create local social media content and newsletters, persuade others using evidence-based knowledge.
- Volunteer Management: You will manage a team of local volunteers in each locality that provide on the ground support and add capacity in the local community.
The Community Partnership & Network Coordinator will have proven experience in managing and building relationships with stakeholders from third, public or business sectors, and monitoring business plans and budgets. The successful candidate will be able to work with senior executives and Government officials, plan and juggle multiple projects at once, and have knowledge and proficiency in Microsoft Office. You will have attention to detail, planning and organisational skills, and will be able to negotiate both internally and externally.
You will have strong account management skills and have experience of managing or working with volunteers. You will be experienced in working within a role with a varied, demanding workload with the ability to adapt to change, deliver results, and work independently, as well as part of a team. The successful candidate will be proactive and passionate about communities and creating positive, lasting change, with an awareness of the voluntary sector and its opportunities and challenges.
The role is part time and could either be 3 or 4 days (between 21 and 28 hours) with flexibility on when those hours are done, such as 21 hours over 4 days. The role will be subject to satisfactory references and a DBS check.
If you are a strong relationship builder, with the drive and energy to work within a growing, ambitious charity, Tempo Time Credits would love to hear from you.
How to apply:
The application process is CV and Supporting Statement detailing why you would like to work for Tempo Time Credits and how you meet the criteria laid out in the Person Specification within the Job Description. Please visit the Tempo Time Credit website for the full recruitment pack or click apply to receive further details about the role. Please also complete the Equality and Diversity Form on the website. The closing date is 9am on 17th July with interviews held between 24th - 31st July.
As part of Tempo Time Credits commitment to Disability Confident, candidates who consider themselves to be disabled will also be given the opportunity to attend an interview if they meet the essential criteria for the role. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way - including any reasonable adjustments you may need if you are employed.
Tempo strongly believes in the benefits of having a diverse and inclusive workforce and encourage applications from all sectors of the community.
We're looking for a Housing & Income Officer to join our Landlord services team located at our Head Office moving to Caledonian Road this year.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives.
A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.
Managing a patch of 400+ units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience.
Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage.
In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time.
Fixed term contract of 6-9 months
Needs to be able to travel, some homeworking but priority is out on site visiting customers in their homes and having a presence in the community.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.
A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.
A willingness to "go the extra mile" when working with our customers
What you'll bring:
Essential:
Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description
About us: At Jamie’s Farm, we work in partnership with schools and similar organisations to facilitate our transformative farm-visit and follow-up programme across England and Wales. Our vision is to ensure that young people nationwide are better equipped to succeed in life.
What we’re looking for: We hope to be joined by an organised, motivated and friendly individual with experience working in a social work, therapeutic or educational setting. You will be excellent at holding and building relationships with partner organisations and individuals.
In return: Be at the heart of Jamie’s Farm and the Monmouth team, while working in a truly unique and beautiful environment. Enjoy a range of benefits alongside being part of a dynamic community of school partnerships and similar organisations.
Making a difference: You will play a crucial role in facilitating life-changing, transformative experiences for young people, many of whom won’t have experienced farm or rural life before. Your expertise in holding relationships will allow the charity to ensure more young people are provided with an opportunity to thrive.
Main Responsibilites
Responsibilities include, but are not limited to:
Participation in up to 4 visits a month, including:
- Being the primary contact and relationship holder for a portfolio of schools/organisations and being responsible for deputising for the Head of Farm during those visits
- Planning and delivering farm based and/or cooking activities with young people
- Contributing to farm life including daily walks, mealtimes and running an evening activity
- Participation in, and leading of Jamie’s Farm group meetings
Other major responsibilities include:
- Collaborating with the Head of Farm in overseeing the tracking and completion of visit documentation and data
- Participation in meetings with visiting staff and ensuring they get maximum value from the Jamie’s Farm experience - Monmouth ‘Cultivating Change’ Lead and Monmouth ‘Legacy’ Lead (coordinating the follow-up process effectively)
- Being responsible for coordinating regular and weekly volunteers at the Monmouth site
- Providing information and media to HQ to support Jamie’s Farm’s marketing and communications
Experience and Skills
- Experience working in a social work, therapeutic or educational setting (essential)
- Experience of working with diverse groups of young people and/or vulnerable adults (essential)
- Ability to exemplify Jamie’s Farm core values of positivity, passion, generosity, collaboration and professionalism
- Strong work ethic and ability to share this with visiting staff and young people
- Exceptional communication, teamwork and organisational skills
- Ability to develop strong relationships with diverse individuals and organisations, and to influence and motivate others
- Strong IT and literacy skills to complete administrative tasks
Please view the full job description below for further details.
Our team will also be happy to answer any questions you might have.
The client requests no contact from agencies or media sales.
Head of Finance - Engagement (2079)
Location: UK Office (with flexibility to work from home within our hybrid working arrangements)
Hours: 36 hours per week (part - time work or job share considered)
Salary: £49,601 - £58,940 FTE (plus market supplement)
Job Type: Open ended
Closing Date: 11 July 2024
Oxfam is a global movement of people working together to end the injustice of poverty.
Are you a fully qualified Accountant (ACA/CIMA/ACCA or equivalent)?
Do you have proven senior stakeholder management skills, including effective influencing and managing differences of opinion?
Do you have experience in team building, actively managing the performance of others and helping people to develop, grow and achieve their potential?
If the answer is yes, then we would like to hear from you.
The Role:
Reporting to the Deputy CFO FRAP, this is a pivotal finance role that oversees all financial activities within the Engagement Division, including ensuring solid financial governance and compliance with Oxfam’s statutory requirements and providing strategic financial advice to various stakeholders across the organisation to support decision making and the division’s operational objectives. This role also provides oversight and financial advice for large transformation projects and investment decision-making, working closely with the transformation and project teams on business cases and providing oversight for the financial results of these projects after going live. This role will lead a diverse team of finance business partners, management accountants and financial analysts who provide regulatory financial information, analysis, strategic planning, and insights to Oxfam GB’s Engagement team. The Engagement division is responsible for generating all of Oxfam GB’s £375m annual income from its networks of 550 shops, online retail operations, public supporters, and institutional donors. The division has ambitious growth for our retail channels and our individual donor supporters in the next five years.
What we are looking for:
We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.
An ideal candidate for the role will also be / have:
- Fully qualified Accountant (ACA/CIMA/ACCA or equivalent).
- Proven senior stakeholder management skills, including effective influencing and managing differences of opinion.
- Experience in team building, actively managing the performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and/or workplaces.
- Experience in leading through change and improvement programmes.
- Able to demonstrate the ability to successfully generate trust and value the knowledge and expertise of others across all levels of the organisation.
- Strong knowledge of accounting principles, financial regulations, and reporting standards.
- Very strong financial analysis and presentational skills and experience in designing and implementing forecasting models and tools.
- Strong systems thinking, as the role will entail collaborating with others in the delivery of change and integrating elements that have historically been managed completely separate.
We offer:
We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.
From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.
Flexfam:
We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a full-time, part-time or job share working arrangements.
How to apply:
As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.
Our values and commitment to safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
About us
Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
A thriving diverse Oxfam:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.
To do that:
- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.
Location: Home-based (With flexibility to travel to Henley, Didcot, Wallingford & Berinsfield and to attend staff, counsellor, trustee and fundraising meetings as required)
About Riverside Counselling Service
Riverside Counselling Service is a mental health charity supporting the mental wellbeing of adults and young people in South Oxfordshire, including Henley, Wallingford, Didcot and Berinsfield. We are a highly respected charity providing affordable counselling, group counselling and drop-in services to adults and young people from 12 years of age upwards. Now in our 36th year, Riverside is looking for a passionate, driven and dynamic leader to continue to shape our change and transformation agenda and provide strategic insight and direction across our work.
About the role
We are looking for a Chief Executive officer who is passionate about the mental health of our communities. They will lead Riverside Counselling Service in defining and delivering its strategy and ensuring it uses its funding and income to provide accessible mental health services. The ideal candidate will have a proven track record of leadership, and experience of working in the mental health sector or allied disciplines. They will also have extensive experience of fundraising and be happy to take a proactive role in this area. They will take an empathic and collaborative approach to leading and managing teams. The candidate will be a self-starter, adept at prioritisation, possess excellent communication and networking skills and combine a strong understanding of the distinctive nature of leading a charity with great management skills.
Key responsibilities
Strategic Planning
· Work closely with the Board of Trustees and the senior leadership team to devise, implement and deliver Riverside’s strategy and business plan
· Identify growth, partnership and development opportunities in line with the needs of communities we serve
· Keep up to date with new developments in the field of mental health and any related government policies, reviewing in line with charitable objectives and strategic direction
Leadership & People Management
· Overall responsibility for day-to-day management of the organisation, ensuring that it is delivering against its vision, mission and strategic objectives, in line with its values
· Lead, empower and inspire the staff and volunteers creating a collaborative, transparent and safe working environment
· Champion and embed a culture of equity, diversity and inclusion across the organisation
Fundraising and Business Development
· Work closely with the Fundraising Manager and Treasurer (Trustee) to develop an annual budget and ensure a funding strategy to delivery sustainability
· Work with the Fundraising Manager in writing persuasive and successful bid proposals and applications to a diverse portfolio of funders
· Work with the Senior Leadership Team to explore and implement new funding streams to support the charity’s work.
Financial Management
· Ensure the financial health of the organisation, monitoring financial position and forecasts against budget and ensuring strong financial governance is in place for
· Work closely with the Treasurer to ensure financial transparency and that the organisation is adhering to regulatory and legal obligations
Operations and Service Delivery
· Oversee all aspects of service delivery including safeguarding, ensuring excellent and ethical delivery of a client-centred service
· Monitor the quality and quantity of services delivered, outcome measures and feedback, reporting on the impact of services
· Ensure that all counsellors are supported in their professional development and client delivery with a clear framework of support and guidance
Partnerships, Engagement & Advocacy
· Develop and manage relationships with key charitable stakeholders, including other community and charitable organisations, counselling networks, grant and funding bodies, commissioners, regulatory and professional bodies, corporate partners and individual donors
· Act as the public face of Riverside Counselling Services and represent the charity across the mental health sector, within professional bodies and within the media
· Keep in touch with the needs of the community and the charity’s service users ensuring that services are developed in line with these priorities.
Governance
· Work closely with the board to ensure they are able to fulfil their governance responsibilities and maintain high standards of governance
· Ensure the charity is meeting its overall purpose within a clear governance framework with associated policies, procedures and best practice guidelines
In addition, the postholder will be required to undertake any other activities appropriate to and commensurate with, their level of responsibility and accountability.
Skills & qualities
Essential
· Inclusive, collaborative, motivational, supportive and empowering leader able to create a collaborative, values-driven culture across a remote-working team
· Passionate about delivering high-quality, community-based mental health services
· Proven track record of effective leadership and management
· Excellent communication and negotiation skills
· Track record of income generation across multiple income streams such as service delivery, grants and trusts and community fundraising
· Strong financial and commercial acumen to include budgeting, forecasting, cost control and income generation
· Strong focus and commitment to providing excellent standards of care
· Proven track record of leading and managing organisational change
· Ability to make impactful presentations and advocate for support
Desirable
· Understanding and appreciation of counselling and psychotherapeutic approaches
· Experience of working within a charitable organisation
· Lived experience of having received support for or supported someone with a mental health concern
· Experience working with a Board and an understanding of governance, statutory compliance and best practice
· An understanding of intersectionality and how that may impact use and delivery of our services
We encourage applications from all backgrounds and are committed to having an organisation that is made up of diverse skills, experiences and abilities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking to get into fundraising? Are you an organised administrator and a proactive people person?An exciting opportunity has arisen at Prospect Hospice for a Fundraising Coordinator to support the community and events team.
Our fundraising team raises vital income to enable us to care for people with life limiting illnesses in our community. We do this through events, activities or other platforms to promote the Hospice out in the community and are passionate about providing an excellent supporter experience. We are looking for a new team member to join us to help us achieve our goals and support our fundraising activities.
Hours: Monday to Friday 9-5 (with flexibility required on occasion to support events and activities outside regular working hours). Full or Part-time applications considered, minimum of 28 hours per week.
What is the role?
The Fundraising Coordinator will be an integral part of the fundraising team, providing excellent administrative support for fundraising campaigns, events and in aid of fundraising. You will also be responsible for the administration of accurate supporter records and bookings, responding to enquiries and cultivating relationships with our supporters and volunteers. You will support the team to meet departmental targets and objectives to drive ongoing stewardship and supporter engagement.
Working as part of a small, busy team there will be opportunities for you to get involved with projects and initiatives outside of the day to day administration, helping to expand your knowledge and develop your skill set.
Do you have?
- Great people, communication and customer service skills
- Strong organisational skills and a ‘can do’ attitude
- An excellent eye for detail
- Good digital skills including MSOffice (Excel and Word)
- The ability to be flexible and the ability to juggle and prioritise multiple tasks
- Experience in an administration role in fundraising, events/marketing or a customer services environment
- Ability to understand information presented in databases or donor software systems.
In return, you will be joining a great team working in a supportive and collaborative environment for one of Swindon’s best loved charities.
We offer a great range of benefits, including:
- 27 days holiday FTE plus bank holidays (rising with length of service)
- Generous contributory pension scheme and life assurance
- Discounts with local retailers, gyms and service providers including Blue Light Discount Card
- Employee Assistance Programme
- Supportive induction, training and development
- Flexible working
To apply please submit your covering letter and CV via our website.
Interviews will take place on Monday 15th July 2024
Equality & Diversity
Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.
We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Safeguarding
Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.
Please note, should we should we receive an overwhelming response for the job advertised, we reserve the right to close the vacancy early
The client requests no contact from agencies or media sales.
Bristol Hub Support/Executive Assistant
£28,831 per annum (pro rata for part time hours)
(Ref: SUS4287)
Full Time 37.5 hours per week – happy to talk flexible working
Base: Full-time in the Sustrans Bristol Hub.
About the role
This is an exciting opportunity to join Sustrans as part of the People and Organisational Development (POD) team based in the charity’s head office. Our city centre hub has been recently refurbished and you will be working in a friendly, supportive, environment in a role where you can enjoy professional contact with colleagues at all levels. The Hub is in a fantastic location, based in a vibrant area of central Bristol.
This is a varied role providing support in the day to day running of the Bristol Hub and performing an Executive Assistant function, delivering high quality and confidential support to the Executive Director (ED), with duties such as diary and email management, administration of the ED travel and expenses and other duties.
You will be supporting the Bristol Hub Manager, taking the lead on administrative functions at the Bristol Hub, including the delivery of a friendly and efficient reception service, answering all queries from colleagues and visitors to the Hub, assisting in the support of all facilities management and liaising with contractors and suppliers.
You will proactively seek opportunities for improvement to the smooth running of a dynamic, modern, flexible office environment that works for everybody, considering both efficiency and accessibility that fall in line with our strong EDI values.
Building internal relationships with colleagues across the organisation and the Senior Leadership Team, you will support with the organisation of team days and events.
About you
You should have experience providing high quality, proactive PA support to senior leaders, including high-level decision-making groups, through effective administration. This will include dealing with confidential and sensitive information.
We also ask that you are experienced in office management systems and procedures including facility management and can demonstrate your knowledge of basic office health and safety.
You should be highly organised and have excellent administration skills, including the ability to make summary notes during meetings and a high level of competency using equipment and various software, showcasing your excellent attention to detail. You will have the ability to effectively summarise and communicate information.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer a flexible, supportive and rewarding working environment.
Wellbeing
28 days’ leave per annum plus bank holidays for full-time working
Ability to buy an extra week of annual leave (pro-rata for part-time staff)
Staff volunteer days
24/7 free, impartial and confidential support service
We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
Bike, computer and season ticket loans
Discount benefits
London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
Death in Service benefit – 3 x annual Salary
Family Friendly
Enhanced maternity and paternity pay
Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
Closing date for the receipt of completed applications is 23:59, 07 July 2024.
Face to face interviews will take place at our Bristol Hub on Tuesday 16 July 2024.
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
Our Help Nature Thrive project is all about biodiversity and involves creating and enhancing habitats across the Royal Parks, commissioning expert research and providing visitors with plenty of opportunities to connect with wildlife and nature.
We are now looking for a Project Officer to join us on a full-time basis for a fixed-term contract until 30th September 2025.
The Benefits
- Salary of £32,666 to £39,187 per annum, depending on experience
- 26 days' annual leave plus public holidays
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a terrific opportunity for a conservation project professional with experience of managing consultants and contractors to develop their career with our historic organisation.
You will work in some of London’s most iconic open spaces, engaging with important wildlife sites, encountering a range of habitats, from wetlands to woodlands to nationally designated acid grasslands!
What’s more, you’ll have the chance to reap the rewards of competitive benefits, and the chance to flourish in a beautifully green, historic setting.
The Role
As a Project Officer, you will help us deliver an ambitious programme of biodiversity enhancement projects in the heart of London as part of our Help Nature Thrive initiative, funded by the players of Peoples’ Postcode Lottery.
Working closely with colleagues, external partners, volunteers and contractors, you will boost biodiversity and increase our parks’ resilience to climate change .
You will be involved at all stages of project delivery, from scoping potential projects to developing proposals, undertaking practical work, and directing and supervising others.
Moreover, you will engage the public, sharing our objectives, project progress and outcomes to ensure we have public buy-in for this important work.
Additionally, you will:
- Support the delivery of our Biodiversity Framework and action plan
- Respond to general conservation enquiries and provide specialist nature conservation advice
- Plan, schedule and co-ordinate the Help Nature Thrive Conservation and Enhancement Programme
- Help manage the project budget
- Collect, collate and share data with colleagues
- Ensure data on projects and volunteers is recorded
About You
To be considered as a Project Officer, you will need:
- Experience of scoping, designing and delivering conservation management and enhancement projects in a range of habitats
- Experience of managing consultants and contractors in the delivery of conservation projects
- Excellent advocacy, communication, interpersonal and negotiation skills
- Excellent team working and organisation skills
Other organisations may call this role Project Development Officer, Conservation Project Officer, Conservation Officer, Conservation Management Officer, Habitat Project Officer, or Biodiversity Project Officer.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please click here to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as a Project Officer, please apply via the button shown. Successful candidates will be appointed on merit.
The client requests no contact from agencies or media sales.
Are you a visionary and ambitious leader, ready to guide Age UK Cheshire as it embarks on a new and exciting chapter?
Here is an organisation undergoing significant and momentous transformation. You’ll join as the leader of a newly formed £2.5 million charity, focused on providing every older person in Cheshire the opportunity to live their best life. Through a comprehensive and collaborative merger process, Age UK Cheshire (AUKC) and Age UK Cheshire East (AUKCE) are excited to be joining forces officially in July 2024. Two charities with a clear vision of becoming stronger together and, ultimately, having greater impact for older people in Cheshire.
Salary: £60-70k
Location: Homebased from Cheshire or surrounding counties (within 1 hour commute)
Benefits: 25 days holiday + bank (rising with length of service), 3% employer pension contribution rising to 5% after probation, generous healthcare cash plan
Contract: Full time or open to reduced hours contract
Culture: Flexible, life and family-friendly
Age UK Cheshire is a local organisation working with older people, their families, and their carers to support them in living their best lives. They do this by helping people to combat poverty, relieve social isolation and increase their independence. They want to create a future where every older person in Cheshire can live their best life
About the role:
We’re looking for a highly skilled and galvanizing leader to help shape what the future holds as a cohesive and collaborative whole, bringing the entire team along on this exciting journey – from Board through to staff and volunteers. Your goal will be to harness shared strengths and explore new opportunities.
There’s a strong strategic rationale for the merger, with the primary driver to enhance the support offered to older people in Cheshire, increasing impact and improving sustainability and resilience. The merger will bring synergies and operational efficiencies, as processes are integrated and streamlined, as well as increasing income generation opportunities.
The Trustees of both Boards have been consulted about the future and are aligned in vision and values. A newly merged charity Board has now been formed with an equal number of Trustees from each charity.
About you:
You’ll need all the following skills and experiences in your toolkit to provide effective leadership for a newly formed Age UK Cheshire:
• Motivating and person-centred leadership style
• Robust governance knowledge
• Financial literacy
• Experience of successfully working with a Board of Trustees
• Ability to build long-term strategic relationships with multiple stakeholders
• Commercial mindset, with an understanding of charity sector income generation
• Values-led and committed to leading from a place of integrity: Inclusive, Caring, Compassionate & Person-centred
There are additional layers required around change management expertise and emotional intelligence when it comes to leading an organisation through a merger. The Board is ambitious about the charity’s future with increased opportunities identified, so you’ll also need to demonstrate appetite for and evidence of growth in previous roles.
If you’re as excited by this opportunity as we are, then we’d love hear from you. Please send a copy of your profile or CV to Amelia Lee at Charity People as the first step.
Deadline: 9am on Wednesday 17th July
Interview dates are currently being confirmed
Please get in touch as soon as possible if you are interested, we would love to begin conversations with interested candidates early.
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
The Energy Advice Programme provides:
- advice appointments to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy
- those who need guidance on the most appropriate payment methods or information on how to access help from energy suppliers and the Government
- Information about Smart Meters
- Information about protecting yourself from Carbon Monoxide
The successful candidate will provide a generalist and energy advice service in a wide range of enquiry areas such as benefits, housing and employment.
You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.
Requirements
- One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
- Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.
- Ability to give and receive feedback objectively and sensitively.
- Effective oral and written communication skills, with good IT knowledge to support delivery of service
- Ability and willingness to work both on own initiative and as part of a team.
- Willingness to learn and develop skills and be flexible with service delivery.
- A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.
- Ability to assist with research and campaigns works by providing information about clients’ circumstances
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
- 27 days annual leave plus bank holidays
- Hybrid Working Scheme
- Interest free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay
To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
Requirements
- To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions
- Experience of achieving performance and quality targets/KPIs.
- Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation and Citizens Advice quality standards.
- Effective oral and written communication skills.
- Numerate to the level required by the tasks.
- Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
- Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
- IT literate with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability and willingness to work as part of a team.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy
- Ability to work across different sites within Liverpool and to advise clients in their own homes, according to the funder requirements and whether you are applying for the permanent or fixed term (6 months) Money Advice Caseworker role.
- Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent if applying for the qualified Money Advice Caseworker roles.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
- 27 days annual leave plus bank holidays
- Hybrid Working Scheme
- Interest free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay