Volunteering Development Manager Jobs

JOB SUMMARY 

Job Title: Refuge Support Worker

Location: Lichfield Staffordshire

Contract Duration: Permanent Position

Salary: £23,870

Hours of Work:  2 x Positions available (26 hours per week & 30 hours per week)

(30 hours per week  PRO RATA £19,096)

(26 hours per week  PRO RATA £ 16,550)

This post is open to women only, under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.  

 About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups.

We offer the following benefits:

· 25 days paid leave plus statutory holidays (pro rata)

· A competitive pension scheme

· Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About the role

We are recruiting for two staff positions to join our dedicated team of professional staff who deliver support for women and their dependent children, who are escaping domestic abuse through accommodation in one of our Pathway Project intensive support centres.

Working within a framework of support the post holder will be able to deliver social, emotional and practical support to individuals to support them on their journey to being a survivor. The ability to support clients in this circumstance is an absolute privilege and our clients deserve and receive the very best support the team are able to provide.

The postholder will join this supportive and caring team working a shift system  to ensure there is 24/7 support available in our intensive support accommodation based in Lichfield. This will involve working flexible hours, covering a rolling shift pattern which includes weekdays, weekends, evenings and overnight sleeping shifts.  The postholder will support clients by handholding and supporting attendance at external appointments as well as supporting their emotional and practical recovery. This is an incredibly challenging role which is immensely rewarding.

Access to transport and a full clean driving license is an advantage.

MAIN DUTIES AND RESPONSIBILITIES

o To admit victims of emotional, physical, and/or sexual abuse, into one of our intensive support centres, as well as any children who may be in their care, and handle any subsequent emergencies in line with Pathway's standards and procedures.

o To provide advice and guidance to service users within the refuge and on the helpline.

o To keep and maintain accurate records with regards to service users. This paperwork will be consistent across both sites and will be subject to a monthly case review.

o To chair house meetings with service users.

o To provide support and advocacy to service users of the project, including transporting to and attending necessary appointments and court.

o To provide one to one support to deal with a variety of emotional and practical needs that service users may present with.

o To liaise with other agencies both statutory and voluntary, on behalf of service users, to enable them to access services.

o Representing Pathway and their service users at CAF’s, core groups and case conferences.

o To ensure that the cleaning rota is adhered to, and that accommodation is clean and all relevant equipment provided is maintained.

o To support management, or where necessary to conduct yourself, the delivery of disciplinary action. This may also include evictions.

o To ensure that service users abide by their license agreement and house rules and to make recommendations to management with regards to disciplinary action required where service users have breached their license agreement and house rules.

o To help review health and safety regulations and conduct fire drills.

o To maintain confidentiality and information sharing protocols in line with Pathway’s policy and procedures.

o To help with the resettlement of service users in the local community, to secure a successful transition.

o To assist service users with benefit claims and advice.

o To work closely with other support workers within Pathway and to ensure that service users have full access to all available services.

Essential Experience

• Formal qualification appropriate for the area of work or 12 months relevant work/volunteer experience. 
• Working knowledge of voluntary/statutory sector
• Knowledge of voluntary and statutory agencies relevant to women suffering domestic abuse. 
• Confident in dealing with multi agency work. 
• Ability to work with people and relate across a wide range of individuals and organisations. 
• Confident and assertive manner 
• Effective communicator bith verbally and written
• Reliable, confident and able to cope under pressure
• Non judgemental and accepting of others
• Ability to relate with empathy to clients
• Able to cope with emotionally charged pressurised work 
• Must agree to an enhanced DBS check 
• Must be able to participate in a rolling shift pattern which includes weekdays, weekends and overnight sleeping shifts. 
• Ability to be flexible to meet the demands of the organisation. 
• Ability to keep accurate records. 
• Ability to work in a team, motivating and supporting other team members. 

Desirable Experience

• Good knowledge of welfare rights and legislation affecting this client group. 
• Understanding of Safeguarding and or experience of application of a Safeguarding policy 
• Must have a driving licence and access to a car for work use. 
• Physically fit and able to use stairs

Other information:

Pathway Project is committed to equal opportunities and welcomes diversity across our services. All of our employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate.

We strive to be as inclusive as is possible and look to recruit individuals with the right skills, experience and attitude, however, for genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9.

The role is subject to receiving satisfactory references, Enhanced Disclosure and Barring Service check, plus a probationary period.

How to apply:

Please send a full CV together with a covering letter indicating why you meet the essential criteria In no more than 2 sides of A4 by email.

       Closing date – 5pm  Sunday 17th November 2024

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future. 

• Administrative duties as required to ensure the efficient provision of the service, including setting up case files, ordering resources, attending meetings, taking and distributing minutes. 
• Networking with people we support and commissioners to positively promote engagement with Together Trust services. This may include liaising with school SENCOs and GP practices.
• Managing a sign-out/return system for off-site use of resources within the TSS Team.
• Booking parents onto sleep workshops, inviting them to attend monthly coffee mornings and providing supportive listening.
• Giving advice to parents/professionals on appropriate support services.
• Working closely with TSS colleagues in the preparation of materials and resources to be used for therapeutic purposes and for training, e.g. visual resources, sleep programmes.
• Preparing resource packs for parents and professionals to a high standard.

• Educated to GCSE or NVQ Level 3
• Excellent numeracy and literacy skills
• Experience of supporting families who have children with additional needs, including knowledge and understanding of Autism spectrum conditions and the impact on young people and their families.
• Experience of working in an office-based environment.
• Proficient in Microsoft Office and various IT systems.
• Ability to work independently and manage own workload
• Understanding the significance of safeguarding and demonstrating a personal commitment to safeguarding.

Benefits:

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years. Holidays pro-rated on number of hours worked.
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. 

You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster.

£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As an Enhanced Support Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

The working pattern for this role includes a 5-week rolling rota, working on a 4-5-6 day week pattern. The shift times consist of earlies: 8am-4pm and lates: 2:30pm-10:30pm

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Confident using IT

What you'll bring:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster. No personal care or experience is required, just the right values.

£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

Rota:

5 week rolling rota, working on a 4-5-6 day week pattern

Shift times:

Early: 8am-4pm

Late: 2:30pm-10:30pm

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
Work patterns are over a 7 day shift rota (shift pattern is a mix of early shifts (8am-4pm) and late shifts (2:30pm-10:30pm) . The service operates 24 hours 7 days a week.
All staff members must be confident using IT.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

Experience working in mental health
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a creative storyteller to develop our presence across social media and manage engaging campaigns that create emotional connections and deliver results.

Hours: 21 hours per week
Salary: £30,000 - £32,000 pro rata, depending on experience
Location: Remote working, with occasional travel for meetings

About The Flying Seagull Project

A unique team of artists, performers, play specialists and fun-devotees, we are dedicated to ensuring no childhood passes without proper play, big belly laughs and everyone feeling valuable. We work across the UK and internationally, reaching out and sharing circus, music, art, dance and play experiences with children and communities facing the harshest of crises due to poverty, war, isolation and illness.

We create safe spaces, either in our big top tent, or an empty car park or wherever we can take over a corner, to ensure that every child feels safe, seen and special. The locations we work in include refugee camps, orphanages, institutions, refuges, marginalised communities, hospices and community centres. What unites us is the energy, determination and commitment to creating genuine childhood joy for those starved of that basic right and making magical memories that can last forever.

Our medium-sized charity is led by CEO Ash Perrin, with five core staff and a team of highly experienced crew and volunteers. We also have hubs in the Netherlands and Norway. We are a dynamic and friendly organisation, dedicated to delivering a huge impact with limited resources and are looking for people who are driven and who share our mission.

The Role

This is an exciting and pivotal new role, with huge scope and freedom to increase our reach and promote our dynamic, unique charity in a direct and rewarding way.

Your first job will be to draft our Social Media and Creative Communications Plan, setting out the key opportunities, milestones and targets for the next few years.

You’ll be responsible for developing our brand presence across multiple social media platforms. You’ll manage authentic, highly-engaging campaigns that delight our community, creating emotional connections and delivering results.

An all-rounder with the ability to see social media and communication plans through from inception to delivery, you’ll be adept at creating and editing digital media as well as analysing their performance.

In this role you’ll work closely within our tight-knit team, reporting directly to the CEO.

Responsibilities

• Bring the brand to life on social media with compelling and consistently engaging creative communication.
• Draft and roll out a compelling Social Media and Creative Communications Plan.
• Set KPIs, work to targets, analyse and report on performance.
• Reacting quickly to opportunities and title deadlines, keeping pace with a dynamic agenda.
• Increase engagement for existing audiences while acquiring new followers.
• Lead the creation and delivery of email marketing to charity stakeholders and our wider community.
• Create and run a GTM calendar to plan and schedule posts and campaigns that support the brand strategy.
• Work with the Executive Director to design and deliver integrated digital fundraising campaigns.
• Provide support Social Media support to our Netherlands and Norway hubs as required.

The Ideal Candidate

Vibrant, boundary pushing, brave and creative, you will be adept and skilled at creating and managing exciting and engaging content across all social and digital channels.

A natural storyteller with fantastic ideas and drive to share the magic we bring, building unity and compassion with new and existing audiences, promoting our work and expanding our reach and reputation.

Skills

• Minimum three years’ demonstrable experience working in social media & creative comms.
• Adept at developing and executing social media & communication plans from inception to creation to delivery to analysis.
• Skilled with digital editing software (Adobe Suite) as well as in-app editing on social media platforms.
• Able to write good copy, edit photos and video and create social native content.
• Skilled with Adobe Suite and able to learn new software quickly.
• Up to date with the latest trends, developments and opportunities on social media that align with the brand.
• An eye for excellent content, design and copy, understanding brand nuances like tone, personality and visual identity.
• Self-sufficient executor with a can-do attitude in a challenging and evolving environment.
• Comfortable working to targets, managing KPIs and delivering to deadlines.
• Commitment to The Flying Seagull Project’s vision, mission and values.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or age.

How to apply

If you think this sounds like your ideal opportunity and you’d like to join our Seagull team as our new Social Media & Creative Communications Lead, please apply as soon as possible. We are considering applications on an ongoing basis as they are received, so don’t delay!

We will hold the first round of virtual interviews on 20th & 21st November 2024 for early applicants, with a potential second round of virtual interviews at a later date.

To apply, please send your cover letter (maximum two sides of A4) clearly stating how you meet the role requirements and skills and an up-to-date CV to Tania Skae. Thank you.

Customer Services Officer 

Salary: Up to £24,000  

Location: Newark with flexibility to work from home on Mondays and Fridays  

Full time: 35 hours per week (Mon-Fri)  

Permanent  

Closing date for applications: 17th November 2024  

First interview: 2nd December 2024 (in the Newark office)  

Second interview: 10th December 2024 

About Us 

The Wildlife Trusts are a federated movement of 46 charities, supported by a central charity, the Royal Society of Wildlife Trusts. Together we have 900,000 members, 32,500 volunteers and 3,400 staff across the UK. We are at an exciting moment in our 110-year history, with the development of an ambitious new strategy, setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive. 

Wildlife Trusts have restored and care for some of the most special places for wildlife in the UK. Collectively we manage more than 2,300 nature reserves, operate 123 visitor and education centres and own 29 working farms. We undertake research, we stand up for wildlife and wild places under threat, and we help people access nature. 

The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities. 

About You 

Are you looking for the chance to work for one of the UK’s best-loved nature charities? If yes, then we have an exciting opportunity for you! We are looking for someone with experience of working within a customer service function with excellent communication and interpersonal skills and an excellent understanding of the principles of good customer care. This is an amazing opportunity for a capable and passionate person who understands both nature and people. The role also has some line management responsibilities. 

The successful candidate will be a team player, with great attention to detail as well as having excellent organisation and administration skills. You will be responsible for processing calls and emails and greeting visitors. You will need to use your initiative to handle and manage difficult situations. You will have experience and a strong knowledge of using databases and Microsoft Office. You will enjoy providing assistance to the wider team and have an enthusiasm for providing first rate administrative support. You will enjoy taking responsibility for the organising and administration of some of our internal events. 

The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities. 

The Royal Society of Wildlife Trusts takes our safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. RSWT is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. 

As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible. 

RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment. 

Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools. 

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Redbridge. No personal care or experience is required, just the right values.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 28 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes.

The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines, and may receive these referrals at any time of day or night.

role includes shift working including weekends, evenings and bank holidays

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere

Working proactively with other members of the team to handle the service caseload and administrative responsibilities

Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals

Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'

Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine

Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene

Assisting in the recording and reporting of customer incidents

Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork

Developing productive relationships with partner organisations to improve service outcomes

Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

Involving customers in the design, development and delivery of the service

Encouraging and enabling tenants to pay their rent and avoid personal debt

Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc

For the full list please see our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Flexible

Open to feedback and self development

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Already experienced in Special Education needs, delivering and facilitating youth projects and looking for a chance to make a big difference to the lives of learning disabled and autistic young people?

Ready to be part of a growing team at a community youth organisation based in Westminster?

We are Caxton Youth Organisation. We are a specialist youth club, creating community, breaking barriers and empowering learning disabled and autistic young people. Over the next three years and beyond, we will aim to reach more disabled young people and become more youth-led - and you could help make that happen.

There are many reasons why the work Caxton Youth Organisation does is important. At Caxton, we want to shape a more inclusive society free from disabling barriers where all young people can lead happy, healthy and more independent lives.

Our team of qualified youth workers and practitioners create a safe, welcoming and inclusive space in the community where disabled and autistic young people can make friends, learn new skills, build confidence, and be themselves.

We're a small charity but our work and impact is long-lasting and holistic. For everyone who works at Caxton, it's more than just a job. All the team want to make a lasting difference to the young people we work with. If this sounds like something you want to be part of then I hope you will consider joining our organisation.

The purpose of the role will be:

• To provide innovative, exciting and accessible youth work and youth projects to disabled young people aged 11-25 years old
• To support the running of girls group aged 11 – 25 years old
• To working alongside Caxton Youth Organisation colleagues to support children and young people from the Westminster community to run our youth programmes.
• To support the delivery of our holiday programmes; and residentials providing overnight disturbance cover where you will be responsible for our female member

Required skills, knowledge and qualifications

• A minimum of 1 years experience in the youth work sector.
• A minimum in Level 2 Youth Work.
• Excellent written and communication skills at all levels.
• A strong understanding of the principles of youth work as a distinctive practice of informal education and voluntary participation.
• A good understanding of inclusive practice including different communication methods e.g. Makaton.
• Advanced use of Microsoft packages.
• A good understanding of safeguarding and confidentiality.
• Is able to work as part of a team and to use own initiative.
• Is willing to travel and to work unsociable hours, including evenings and occasional weekends.
• A highly motivated and creative youth worker.
• Strong empathy and a person centred approach.

Desirable

• Experience of supporting learning disabled and autistic young people.
• To have a driving licence and ability to drive a minibus (including a D1 licence and MIDAS qualification).
• First aid training.

Essential Safer Recruitment Criteria

1. A cleared Disclosure and Barring Service (DBS) check at an enhanced level. This check is necessary as the work involves dealing with or having access to children and vulnerable adults whilst undertaking normal duties.

2. The candidate must be able to provide at least two relevant references prior to taking up the post

Caxton Youth Organisation is an Equal Opportunity Employer. We will consider all reasonable adjustments under the terms of the Equality Act (2010) to enable an applicant with a disability (as defined under the Act) to meet the requirements of the post. We encourage applicants from underrepresented groups’.

*For genuine occupational requirement reasons we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1). 

Please note that interviews will take place on Tuesday 26th November 2024. 

We're looking for kind, compassionate and resilient Bank Support Workers to join our Young People service in Hounslow. No personal care or experience is required, just the right values.

£13.15 per hour, working a zero hour contract.

Want to feel like you're making a difference? You'll feel at home here.

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities

- Building supportive, trusting relationships with customers

- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals

- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'

- Proactively manage risk and safety both in and outside of their physical living environment

- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

- Report any observations relating to customers welfare

- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community

For the full job description please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:

Essential:

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Complex Needs Support Worker to join our Heaney Cluster service in Kensington and Chelsea.

£27,352.00.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.Want to feel like you're making a difference? You'll feel at home here.

There are 5 hostels in the cluster ranging from high, medium to low support which are all based in the borough of RBKC.

The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse. The high support hostel caters for eleven service users with complex needs and is staffed 24 hours a day with the minimum of three staff on duty. The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues. The Assessment Centre is staffed 24/7.
The hostels are in close proximity to each other, and staff will be expected to work across the units. Three of the hostels supports both male and female customers and one is males only.

Heaney Hub implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, particularly those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.
* Carry out weekly health and safety checks.
* Carry out security duties / welfare checks to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift
* Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities

* Report any observations relating to customers welfare

For the full list please see our website.

About you:

* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

* NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

* Relevant specialism experience (mental health)

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for two kind, compassionate and resilient Support Workers to join our Learning Disabilities service in Hertfordshire.

£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. This includes providing personal care, domestic duties, emotional and social support in a person centred way. Staff will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

The service is staffed 24/7 and all staff is required to cover at least one sleep in a week.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.