385

Volunteer Volunteer Roles in Belfast

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Page 6 of 26
Remote
Unpaid role, expenses paid
Voluntary
Job description

Role Description

Your primary responsibility is to support Nightlines through the creation of training packages and guidance on topics relevant to Nightline volunteers. 

This could include training packages or guidance on various mental health issues, abusive callers, or answering contacts via email or instant messenger. 

The packages you develop will likely take the form of training sessions, which can be given to individual Nightlines to deliver to their own volunteers, or can also be delivered by Training Packages volunteers directly to Nightline volunteers.

You will sit within the Training Development Branch of the Training Team. The Training Team provides support to Nightlines on all matters related to Training, including giving feedback and guidance on training structure and content, the provision of training packages, facilitating good practice sharing, as well as more tailored support.

The other Training Team branches are Training Support and Training Review. Your line manager would be the Training Team Lead. The team sits within the Nightline Services Department, headed by the Head of Services.

Duties and Responsibilities

  • Develop training packages and guidance documents on topics relevant to Nightline volunteers

  • Ensure Nightlines can request training packages and guidance from the list of available packages and are provided with these resources

  • Deliver training packages to Nightline volunteers upon the request of Nightlines or at events held by the Nightline Association

  • Gather feedback from Nightlines regarding the quality of support they have received and any services or training packages they would like the Team to offer in the future

Essential Experience and Skills

  • Ability to produce clear and informative training resources

  • Ability to confidently deliver training sessions virtually and in-person

  • Ability to work as part of a team and independently

  • Excellent written and oral communication skills

  • Highly developed organisational skills

  • Previous experience of delivering training resources related to mental health or listening skills

Desirable Experience

  • Previous experience of delivering and designing training resources related to mental health or listening skills

  • Previous experience delivering and/or designing training within a Nightline or a similar helpline or organisation

  • Previous experience working remotely in a team

  • IT proficiency and previous experience working collaboratively in a Google Drive environment

Posted by
Nightline Association View profile Company size Size: 1 - 5
Posted on: 19 July 2024
Closing date: 04 August 2024 at 23:30
Job ref: 71
Tags: Administration,Training / Learning

The client requests no contact from agencies or media sales.