Volunteer Support Manager Jobs in Leeds, West Yorkshire

JOB TITLE: Fundraising Manager

RESPONSIBLE TO: Head of Partnerships

LOCATION: Home based

DURATION: Full-time - Permanent

SALARY/GRADE: £32,859.00

KEY WORKING RELATIONSHIPS

· Chief Operating Officer

· Head of Partnerships

· Trusts and Foundations Manager

· Nation Directors

· Membership Team and Public Affairs and Communications Team

· Major Donors and corporate partnerships

ABOUT YOU

Are you an energetic multi-tasker with the passion, skills and experience to make an immediate impact on our community fundraising, regular donors and high net-worth individual income generating activities? Are you a self-starter and team player, accustomed to rolling your sleeves up to get the job done? Are you looking for a role to stretch you and are keen to take on a more strategic and project management role?

PURPOSE OF THE ROLE

The Fundraising Manager will be responsible for growing income from our community fundraising and major donor relationships, so that an even greater impact can be made on adopted young people and their families. You will lead on all community fundraising initiatives, including appeals, fundraising campaigns, and external challenge events. You will drive innovation in our approach to fundraising. In addition, you will work closely with the Head of Partnerships and Senior Leadership Team to help us secure and manage all key fundraising relationships with major donors.  

MAIN DUTIES AND RESPONSIBILITIES

· Supported by the Head of Partnerships and Senior Leadership team, take ownership of developing, delivering and monitoring fundraising events and activities in line with our fundraising strategy

· Manage existing and develop new innovative fundraising campaigns and activities to engage new and existing supporters & donors including legacies, external challenge events, digital fundraising campaigns, community activities, and large-scale events.

· Work with the team marketing lead to create compelling copy to promote events and help recruit supporters and donors.

· Work with all Adoption UK teams to support local fundraising activities in each of the four nations including membership and community teams

· Create and manage a volunteer fundraising programme to support more community fundraising across the organisation, including volunteer fundraiser recruitment.

· Analyse and report on the success of campaigns and programmes.

Person Specification criteria

Knowledge And Experience

• Experience of a fundraising, marketing, or event management role (E)
• Experience of delivering multiple projects on time and to budget (E)
• Experience of managing compelling, successful appeals (E)
• Experience of managing multiple stakeholders including individual fundraisers, High net worth individuals(E)

Qualifications and Education

• Professional fundraising qualifications (D)
• Marketing qualifications (D)
•  Event Management qualifications (D)

Skills and Abilities

• Delivers high quality work with minimal supervision and direction (E)
• Able to demonstrate excellent written and verbal communication skills, be competent with Microsoft Office (E)
• An exceptional administrator and coordinator with excellent organisation and writing skills (E)
• Communicate, engage and secure positive external relationships with stakeholders and supporters (E)
•  Has the capacity to deal with complex issues and is good at problem solving (D)
• Self-starter, used to working to deadlines and delivering against KPIs (D)
• Able to work communicate and engage with internal senior stakeholders effectively

Accountability

• Developing fundraising opportunities (E)
• Event administration (D)
• Stewardship and relationship management (E)
• Contribute to departmental strategic goals, in liaison with the Chief Operating Officer, Head of Partnerships and Trusts and Foundations Manager (E)

Behaviours

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.
•  Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
• Contributes to an open and honest culture
• Encourages challenge and creativity, transparency and consistency.
• Leads by example.
• Offers outstanding service to members.
• Promotes cross functional team working, sharing skills and knowledge
• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
•  Valuing the opinion of other. Treating colleagues and other stakeholders with respect.
• Takes pride in own development, committed to achieving high standards and agreed objectives.

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We seek a strong people person with at least two years of experience operating a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: It begins at 25 days per annum, in addition to public holidays and the Christmas stand-down.

Application Instructions

To apply, please send your CV and a separate cover letter of no more than two A4 sides describing how you meet the job description and personal specifications. 

We are a Disabled Confident employee.

Candidates who fail to follow the instructions will automatically be screened out of the selection process.

Closing date for Applications: 11.59 pm Sunday 10th November

Interviews: Interviews for the role will be held on the week commencing 25th November 2024.

If you would like further information about the role or have any questions, please contact Kelly, Operations Manager. 

Service Delivery Manager

Role: Service Delivery Manager 
Hours: 30 or 37.5hours per week (4 or 5 days per week) 
Location: Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London and / or supporting events 

Reporting to: Director of Partnerships and Programmes 

Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme and Employee Assistance Programme

Key relationships: Managing relationships with key partners and volunteers. 

Salary: £31,000 per annum FTE ( pro rata for part-time) 

Contract: Permanent 

About Overcoming MS 

Are you an experienced Service Delivery Manager with a strong foundation and knowledge of project management, ready to make a meaningful impact at the world's leading multiple sclerosis healthy lifestyle charity? We are seeking a motivated and experienced Service Delivery Manager to help us expand our world-class support services and empower an engaged global MS community. 

In this role, you will help lead the delivery of two key strategic objectives: 

1. Providing world-class information, tools, and support to those affected by MS. 

2. Growing a collaborative, knowledgeable, passionate, and sustainable team of facilitators, volunteers, and community members. 

Join us in our ambition to support and empower people living with multiple sclerosis. Your expertise and passion can help people to live well with MS. 

At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices, alongside medication, benefit physical and mental health. 

Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone. 

Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information is coming from a reliable source, to believe in it and adopt the key changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development. 

About the role 

Purpose: We’re recruiting for a motivated and experienced Service Delivery Manager to expand our offer of support to motivate and empower an engaged global MS community. With strong knowledge and experience of managing projects and the ability design, shape and implement services.

You will be responsible for the design, delivery, and continuous improvement of products and services. Due to the growth of our services and levels of support, we are in a position to employ an additional Service Delivery Manager which will allow the successful candidate to benefit from the peer support of team members, as well as make the position their own, playing to their strengths. 

Key Responsibilities: 

• Service Design and Improvement: Leading on the design, development and improvement of products and services in line with the charity’s strategic objectives, using insight and data to shape your thinking. 

• Project Planning: Taking the lead for the planning and delivery of in-person and digital events, products and services which include residential retreats, online courses, and webinars. 

• Community Growth: Seeking out opportunities and nurturing relationships to grow our community to increase our reach and deliver more, through collaboration and increasing our knowledge base. Build and expand our pool of Volunteers and Experts, being responsive to the needs of our community. 

• Management of Volunteers and Trainee Facilitators: Nurture and support the development of Trainee Facilitators and Volunteers including Ambassadors ensuring policies, processes and frameworks are fit for purpose. 

• Stakeholder Engagement and Communication: Serve as the primary point of contact for key stakeholders. Driving engagement and maintaining positive relationships with our Expert Advisors, Volunteer Facilitators and community members. 

• Innovation: Scoping out new opportunities, designing frameworks and processes and ensuring resources are carefully managed to achieve impact and implement improvements as necessary. 

• Monitoring and Evaluation: Ensuring our products and services meet quality standards and align with our community’s expectations. Ensuring that products, services and courses include evaluation techniques to measure impact including both quantitative and qualitative feedback from participants. 

• Financially conscious: Ensuring charity activities are delivered in the most cost-effective way, seeking out opportunities to generate income / contributions from an engaged community, working with the Fundraising team. 

About you 

Project management skills 

• Minimum of 2 years practical project management experience / service design and delivery 

• Expertise in using and implementing relevant project management methodologies and tools. 

• Ability to proactively mitigate risks and overcome barriers to implementing solutions. 

• Confident in using monitoring and evaluation tools to ensure products and services are continuously improved. 

• Project management qualification such as Prince2 or Agile or similar qualification is desirable

Strong interpersonal skills 

• Experience of managing volunteers and working collaboratively with communities.

• Excellent communication skills, energetic and passionate. 

• Demonstrable track record of building lasting professional relationships in person and online.  

• Strong listening and communication skills, both verbally and in writing and to disseminate information in an easily understood and appropriate format. 

High work quality and passion for innovation 

• Excellent eye for detail, works to deliver high-quality work. 

• A passion for innovation, an open mind, and a willingness to learn and grow. 

• Thrives as a team player but are able to work on your own initiative, with minimal supervision.

• A proactive approach to your work and are able to identify opportunities and solutions.

• Excellent organisational, planning, prioritisation and time management skills with an ability to work to deadlines and change priorities when needed. 

Charity interest 

• Experience of working within a charity and understanding of the charity sector is key.

• Motivated by helping others

Working location and hours 

You are comfortable working remotely within the UK, as part of a small team, and happy to travel occasionally to London and other locations for meetings and to support events such as Residential Retreats and some out of hours work such as evening webinars. 

You have a clean driving licence and have access to a vehicle to use for business purposes. 

What can we offer you? 
Our staff benefits include: 
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays 
• Flexible working 
• Remote working 
• Pension 
• Employee Assistance Programme 

How to apply 

Please send your CV and a covering letter by the 22nd of October. 

In your covering letter, please let us know: 

• Your motivation for applying for the role

• Your preference for a 4 or 5-day week 

• Your notice period 

• Your current location. 

Please respond ASAP, as we will start screening candidates as soon as we receive applications. 

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all the requirements, please apply. 

No agency contact, please. 

Key Dates 

1st stage interviews to be held remotely on the 6th / 7th November. 

2nd stage interviews to be held on the 12th of November (this might be in person or remote, TBC)

Do you have skills in community engagement, providing advice, support and training? Could you motivate and support local communities to engage with their local railways and sustainable travel?

We’re looking for a community rail support officer to support our network of community rail partnerships (CRPs) and station adoption groups in the Midlands and East of England.

About us

Community Rail Network is a not-for-profit organisation, working across Britain, supporting a growing ‘community rail’ movement, which helps communities get the most from their railways, promotes sustainable and inclusive travel, coordinates volunteering and place-making, and brings people together.

Community rail is made up of 75 community-based partnership organisations, and around 1,200 station friends volunteer groups and other community-led initiatives around Britain. Their activities range from creative projects for young people, to advising train operators on service improvements, to building travel confidence with families and disabled people, to biodiversity projects at stations, to promoting greener travel and tourism by rail.

Our enthusiastic staff team of 22 people works mainly from home in different locations, but we come together regularly in person and online. We work collaboratively to advise our members, provide training, events and resources, run campaigns, and champion community rail and its insights via decision-makers and the media. We believe in developing our team and supporting everyone to reach their potential while having a good work-life balance.

About this role

The purpose of this role is to provide support and advice to community rail partnerships and groups on delivering maximum benefit within and with their communities, working collaboratively with the railways and wider partners. The role will support our members across an area covering the West Midlands, Central England and East Anglia, so it is desirable for you to be based in this area.

You’ll be comfortable engaging and advising local groups and communities to extend existing and set up new initiatives, and to reach wider audiences with an evidence-led, place-based approach. As well as supporting local groups, you’ll work closely with the rail industry, and wider third and public sector partners to ensure collaboration and shared success.
 

Main responsibilities

1. Provide direct support and advice to CRPs and their officers, and other community rail groups in the region. This includes responding to queries and requests, passing on specialist queries to other members of the team, and providing proactive support through an annual planning and accreditation process and as set out in our plans.

2. Support the development of skills, confidence and effectiveness across the network of CRPs and station groups, helping them to increase their positive social, environmental and economic impact, including through referral to our training, events and resources.

3. Support the development of emerging community rail partnerships, station friend groups and community-led stations and railway-related projects in the region.

4. Helping our members to work effectively with rail, transport, local government and community partners, supporting effective relationship building and showing positive leadership and insights on community rail within the region.

5. Work with our regions support manager on delivery and monitoring of our grant schemes, and support CRPs and groups in the region to apply, deliver successfully and report back on funded work.

6. Gather and share examples, feedback and insights from our members across the region, to facilitate best practice sharing and confidence across community rail and to feed into our communications, resources, events and public affairs work.

7. As a member of the Community Rail Network team, participate and contribute to our wider work as relevant, such as Community Rail Week, our annual conference and Awards.

Skills, competencies and experience

1. Skills in supporting community engagement projects; an understanding of and confidence in using community engagement, local communications, project planning and evaluation techniques

2. Interpersonal skills and the ability to work confidently with stakeholders at all levels and facilitate positive discussion; articulate and assertive

3. Excellent writing and presentational skills

4. Awareness of sustainable transport and social inclusion, and an appreciation of the importance of rail, sustainable travel and mobility to communities

5. A demonstrable ability to manage time effectively and juggle a range of activities in an organised and professional manner. 

6. Proactive, positive and self-motivated, able to work on own initiative and inspire and enthuse others, and overcome hurdles to achieve results.

7. IT literate with a good working knowledge of Microsoft Office, the internet and social media

This is a permanent position and includes a probationary period of three months from the date of appointment. Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.

Other information

The community rail support officer reports to our regions support manager within the Support and Development team. This is a new position, expanding our small team.

The role is 3.5-4 days per week (25.9 to 29.6 hours) with a degree of flexibility and out-of-hours working (evenings and weekends). It is home-based, but with regular travel (including occasional overnight stays) across your region and occasionally beyond for member meetings and events and to take part in our wider national activity. Applicants will need local access to a train station to enable rail-based travel for work as needed, including good links across the Midlands and East of England.

We are committed to being a flexible, supportive, inclusive and understanding employer.

Prospectus are delighted to be working with The Hygiene Bank, helping them to recruit for an Operations Manager role.
 
The Hygiene Bank is a grassroots, people-powered charity and social movement, grounded in community. Their passion stems from the injustice that people may be unable to fully participate in society due to hygiene poverty. The Hygiene Bank believe it is not right that feeling clean should be a luxury or a privilege for anyone in our society, yet many are living in poverty and cannot afford to stay clean. The rapidly growing charity is looking to make social change, and you can be a part of the journey!
 
This role is available on a permanent contract and on a part-time basis 4 days a week (31 hours per week). This role is remote, with occasional travel to the office based in London, on a monthly basis. The salary range for this role is £34,000-£38,000 FTE.
 
Reporting into the Head of Operations, you will play a pivotal role in the charity, supporting the day to day running, overseeing brand donations, supporting local grassroots projects, strategy implementation, overseeing the charity’s databases and driving key workstreams which advance the charity’s strategy. You will also be on hand to support with any incoming general enquires.
 
You will have a background in operations management. You will have strong numerical skills, to be able to use different data sets and accurately forecast and report. You will have strong IT literacy, and experience using databases, MS Office, and CRM systems (desirably Salesforce).
 
You will have strong communication skills, and experience fostering relationships with a range of stakeholders internally and externally. You will be driven and have a forward leaning approach to business. You will have strong organisational skills and be able to work on your own initiative.
 
Desirably, you will have experience in volunteer management, but it will be important to have strong people skills and experience supporting individuals in different contexts.
 
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

This is a fast-moving process, and applications will be sent across on a rolling basis, please apply using your CV to avoid disappointment.

The Girls' Network believes that that no girls should have their futures limited by their gender, ethnicity, background, or parental income. We inspire and empower girls from the least advantaged communities by connecting them with a mentor and a network of professional role models who are women.

Would you like to help us reach more girls and young women, empowering them to build their limitless futures? We are currently recruiting for a Network Manager to work with girls in schools in north and central London. This role will involve working with, schools and corporate partners to ensure that we deliver impact for the girls and young women we serve.

WHAT WE DO

Young people from lower income families are 40% less likely to go to University than wealthier peers (Dept for Education, 2020) which can have a lifelong impact on earning potential. Covid-19 has deepened inequalities (Social Mobility Foundation, 2022) and negatively impacted on young people's wellbeing (GirlGuiding, 2020). We believe that no girls should have their futures limited by their gender, sex, ethnicity, background, or parental income and they should be supported to realise their ambitions, to discover their self-worth, and to develop their capacity to shape their world and their futures.

We work in communities of least advantage across England to deliver two core programmes to achieve this vision. Through our mentoring programme we connect 14-19 year old girls with a mentor and a wider network of role models who are women and deliver opportunities which help them to build life skills and nurture their ambitions. Based on the idea that 'you can't be what you can't see', our mentors often help girls to broaden their horizons and create a more positive vision of their futures. After the programme, the mentees can join a free, lifelong network of support - our Ambassador Community, which offers further opportunities to reach their goals, build their confidence and to share their voices and experiences.

Our programmes help girls and young women to develop the knowledge, skills, self-belief and opportunities to thrive, and to be supported as part of a network that champions them and ensures their voices are heard.

THE ROLE

This is an exciting role joining a Programme Team of 13 staff based throughout the UK. There is a small team of three based in the London. You will work closely and collaborate with the other Network Managers and share some priorities across the region, working to develop the region as a whole. The purpose of this role is to facilitate good relationships between the mentors and mentees in the region. 70-80% of the role is about relationship building (with schools, mentors and partners), coordination and the tracking/ administration of those relationships. 15-20% of the role is direct delivery with the girls in the region. You will play a crucial role setting up our 121 mentoring programmes, liaising with schools, recruiting mentors and ensuring that we have the right mentors for the mentees on programme. You will also deliver our workshop programme within the area.

Mentoring programme

• Manage overall success of the cohorts (groups of mentees and mentors) in your region, including coordinating and administering events and communications for cohorts in your area.
• Deliver engaging on-boarding sessions for mentees.
• Deliver events and workshops for mentees.
• Deliver matching of mentees and mentors at in-person events or virtually.
• Work with the wider programme team to train mentors.
• Support mentors once matched through regular check-ins, monthly emails and ad-hoc conversations.
• Collect data to track the progress, and impact of, mentoring relationships.
• Support mentors with safeguarding concerns, following The Girls’ Network. process in line with our child protection policy.
• Develop effective relationships with schools, on-boarding, supporting and retaining the partnerships

Partnerships

• Work with the Senior Network Manager in your area to identify professional partnerships and sponsorship with local and national businesses.
• Work with your Senior Network Manager to identify a recruitment and retention plan for your area including key partners to work with.
• Be an active presence in the community, attending events and networks to encourage local women to mentor on our programme.

The Girls’ Network reputation and network

• Advocate The Girls’ Network at every opportunity, through local media, PR activities and social media.
• Identify opportunities to build the reputation of The Girls’ Network in the North and through events and networking.
• Report significant successes and achievements to relevant staff members

Ongoing success of The Girls’ Network

• Work with the Programme Team to identify key areas for programme development.
• Opportunities to get involved in programme and wider organisational projects.
• Understand the development of school initiatives nationally and in your region, and understand their impact and implications for The Girls’ Network programmes.
• Attend programme and whole team meetings and team days.
• Maintain and champion a girls-centred way of working.

WHAT YOU WILL BRING TO THE ROLE

Essential skills, knowledge and attributes

• You are deeply passionate and driven to achieve equal opportunities for all and will keep the girls we work with at the heart of your work.
• You are able to build and manage a number of relationships with a variety of different people and are confident speaking to both young people and adults within schools and businesses.
• You are comfortable facilitating training sessions and workshops in person or online.
• You have project or programme management experience and are able to prioritise conflicting priorities.
• You are target oriented and will work towards achieving objectives and key results (OKRs) for the region.
• You are a fast learner and able to take on a busy schedule of work from the onset.

Desirable skills, knowledge and attributes

• You are flexible in your approach to working with a small organisation and understand the time and resource limitations.
• You have safeguarding knowledge and experience.
• You have experience of Salesforce or another CRM system.

OUR BENEFITS

We want to help everyone achieve more at work as well as in their personal lives and in their wider career, so that they feel proud of the part they play at The Girls' Network. We are committed to providing equality of opportunity in employment and to developing working practices and policies that support work-life balance.

Benefits

• Pension scheme; employer contribution of 3% and employee of 5%
• 27 holiday days per year, plus public holidays (pro-rata)
• Extended and comprehensive sick pay policy
• Enhanced Family Leave pay policy

Learning & development

• Annual training budget upon completion of your probation period (pro rata)
• Professional development support and allocated time off for training
• Continual learning and development through team days and whole staff training.

The way we work

• Flexible working policy: we respect that people have commitments and provide flexible working hours through discussion
• A positive and supportive team culture, regular check-ins and optional social events
• Working from home allowance to support you with essential tech needs
• We support you with a Girls’ Network buddy who you can reach out to beyond the induction period.

OUR VALUES

• We are young-person centered: our work and our decisions are centered around the girls and young women that we serve.
• We are curious: we listen, we learn, and we do something about it.
• We are unashamedly ourselves: we are authentic and celebrate each other for who we are.
• We are ambitious and courageous: we know that might mean doing things differently or taking a risk. We acknowledge our strengths and when we need help.
• We believe in the power of connection: that we can achieve more by working together.

YOU CAN'T BE WHAT YOU CAN'T SEE

We want to ensure that our team is inclusive and representative of the girls we work with, so we particularly welcome applications from individuals who have experienced of one or more of the following: being from a low-income family; have received free school meal; being the first in your family to go to University; identify as Black, Asian or another ethnic minority background. We have an active and cross organisational Equity, Diversion and Inclusion Strategy in place. We are a proud supporter of Show the Salary and The Halo Code.

Please visit our website for the candidate pack and ainstructions on how to apply.

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free vet care to the pets of people experiencing homelessness and to keeping pets and owners together to maintain their unbreakable bond. StreetVet relies on its team of over 400 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016 the charity has treated nearly 3,000 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support. We have also been successful in our grant applications for Trusts & Foundations such as The Jean Sainsbury Trust, France-Hayhurst Foundation, Douglas & Joanne Chapman Animal Trust and Marjorie Coote Animal Charity Trust. StreetVet is looking to recruit a dynamic, ambitious and confident Fundraising Manager to work with the Head of Marketing to develop and implement the fundraising strategy for StreetVet to achieve a revenue target for FY24/25 of £1.15 million, building a sustainable revenue stream for the long-term with a minimum 5% Yr on Yr growth.

Role Title: Fundraising Manager

Duration: Permanent

Reporting to: Head of Marketing

Key Contacts: Colleagues, external stakeholders, suppliers, donors, prospects and other supporters

Location: Remote, with regular UK travel including evenings and weekends

Hours: 37.5 work week (flexible working available)

Holiday: 25 days per year plus national holidays

Salary: £30,000 - £35,000 depending on experience

Main Purpose of the Role

We are seeking a passionate and experienced Fundraising Manager to join our team. The successful candidate will be a core member of the Central Team, working closely with the Marketing Team to develop and deliver the income stream for the charity with fundraising strategies that support StreetVet’s mission. This role will have budgetary responsibility and will involve building a donor database, donor and fundraiser stewardship, organising fundraising events, and securing grants and sponsorships.

The role will report to the Head of Marketing and will be responsible for driving forward all aspects of fundraising, including building corporate partnerships, individual giving, major donors, trusts and foundations, legacies and community.

The StreetVet Central Team is a small but agile team of just eleven employees, working alongside its legion of veterinary volunteers, so we expect the successful candidate to be a self-starter with a “can do” attitude, lots of energy and drive and a want to make a big difference.

This is an exciting opportunity to join a growing national charity, make a real impact in the critical fundraising area and make a tangible difference to the ambitions of StreetVet.

Responsibilities:

Fundraising Management and Development

• Work with the Head of Marketing to develop and implement a balanced and realistic fundraising strategy, which builds on StreetVet’s strengths and maximises income for the charity.

• Deliver an integrated fundraising programme, which includes corporate partnerships, individual giving, major donors, trusts and foundations, legacies, community and events.

• Ensure all fundraising activity is compliant with GDPR and relevant fundraising regulation and that all data is accurate and maintained efficiently.

• Work with colleagues across StreetVet to proactively identify fundraising opportunities in line with our ethical fundraising policy and procedures, prioritising relationships where our values are aligned and we can achieve the biggest positive net gain for the human/animal bond and animal welfare.

• To maintain and develop the donor CRM platform including building supporter journeys to enhance donor experiences and maximise income for the charity.

• Work with the Head of Marketing to ensure that all opportunities to promote StreetVet and develop our fundraising and supporter engagement experiences are explored and maximised.

• Manage all aspects of finance and reporting relating to fundraising, including annual budgets, monthly reporting and re-forecasting. Provide monthly reports and updates on all fundraising activities and income streams

• Work with the Head of Marketing, internal colleagues and external stakeholders to create impactful storytelling and supporter engagement opportunities to maximise revenue streams.

Other

• Keep up to date with best practice in fundraising and comply with relevant legislation and regulation and work within the organisation’s policies and procedures.

• Demonstrate our StreetVet values every day behaving with compassion, respect, and empathy whilst trusting others and taking responsibility for your actions at all times.

• Support and promote StreetVet’s commitment to equality, diversity and inclusion.

• Safeguard the assets and reputation of StreetVet in all external communications.

• Fully participate in the appraisal system and personal development planning process.

• Work within the policy framework of StreetVet including code of conduct, maintaining confidentiality and safeguarding.

• Adhere to finance procedures and ensure that records of expenditure are maintained accordingly.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the charity appropriate to the role.

Information on the behaviours, knowledge and experience we are looking for is included on the job description in the attached PDF.

Salary: £25,400 pro-rata per annum (£31,750 FTE)

Hours: 30hrs a week

Location: Homebased

Are you a supremely organised and motivated individual who is looking to join an exciting organisation that’s truly making a difference to the lives of vulnerable young people across the UK?

The Jon Egging Trust (JET) is seeking to find an exceptional Operations Manager to help us deliver our next exciting phase of growth. Reporting to the Director of Operations and Finance, the successful candidate will be instrumental in implementing our people and culture ambitions, continuing to enhance our ways of working and infrastructure to ensure JET remains the best possible workplace for our talented team to keep changing young lives.

The role requires:

· A track record of operational management and driving efficiencies within a charity or medium sized organisation

· Competence in HR legalities and its administration, with a particular interest in shaping the foundations (processes, systems and practices) that create a fantastic employee experience.

· Experience of Learning & Development initiatives, with a willingness and innovative mindset to build a new approach from the ground up.

· Confidence managing information systems and databases, able to provide input on systems development and commissioning.

· A positive ‘everything is figure-out-able’, ‘let’s find a way’ attitude to solving challenges and seeking operational excellence.

· Exceptional people skills, able to interact and work proactively with internal teams, and comfortable liaising with board and committee members, as well as external parties.

· An understanding of and commitment to good practice around inclusion, diversity and equal opportunities.

You will be joining a fantastically motivated and committed team of home workers who are all passionate about improving the lives of young people through our specialist youth programmes. The successful candidate will be experienced and highly proficient at HR management, adept at process and systems maintenance and improvements, all wrapped up in a multi-tasking, problem-solving, super organised do-er!

We are looking for a person who is self-motivated, a brilliant team player and communicator, but also happy to work autonomously and independently as required. Please see the candidate information pack for detailed information on remit and responsibilities for the role. 

We welcome applicants whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.  

About the Jon Egging Trust (JET)

At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up. 

Our benefits package includes:

· Flexible working 

· Enhanced annual leave

· Homeworking allowance

· Occupational pension scheme

· Occupational sickness scheme

· Special paid leave provision

Child and adult at risk protection policy statement

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

To apply

Please complete our online application form.

The closing date is 3rd November 2024 at 23.30 we encourage early submission of your application as we may close the process early.

Intention is to hold interviews on Wednesday 13 November 2024 in Bristol.

Questions?

Contact us via our website: Jon Egging Trust – Inspiration, Teamwork, Leadership, Employability

Please note: To become an employee at JET you must be able to produce evidence of your Right to Work in the UK.

Blood Cancer UK has embarked on an exciting and ambitious new strategy which strives to deliver the best possible treatments and care for people affected by blood cancer. A key driver of the strategy is the growth we will deliver in our regional fundraising programme. 

We have a proud history of volunteer and supporter-led fundraising, and our well-established Regional Relationship Team plays a key role in achieving income growth to support our mission of beating blood cancer in a generation 

We are looking for an experienced manager who understands and is passionate about community and volunteer-led fundraising, who keeps the supporter at the heart of what they do and is focused on delivering results. Working alongside dedicated colleagues, this is the perfect role for someone looking to put their experience of leading a community fundraising programme to use and help us grow our regional audience.  You will be an integral part of our Public Fundraising leadership team as we seek to develop operational plans to deliver transformational growth across our income. You will also enjoy the active support and buy-in of senior colleagues, the Executive Team and others from across the organisation who are all committed to achieving our fundraising goals. 

There will be two interview stages for this role with the first stage virtual interviews taking place on Thursday 24th/Friday 25th October. 

Second Stage Interviews will take place in-person on either Tuesday 29th and or Wednesday 30th October. 

Peer Support Group Development Officer - Midlands Area

Must live in the Midlands area (Birmingham, Nottingham, Coventry, Worcester etc)

Job Type:

Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.

Overview:

Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.

This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.

Key Responsibilities:

• Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
• Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
• Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
• Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
• Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
• Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.

Skills and Qualities Required:

• Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
• Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
• Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
• Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
• Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
• Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
• Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
• Administrative: Strong administration and IT skills to maintain accurate records and documentation.
• Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.

Educational Qualifications:

• Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.

Essential Requirements:

• A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
• Right to work in the UK.
• Willingness to travel within the designated region and, on occasion, nationally when required.
• Live in the area/region - Midlands (Birmingham, Nottingham, Coventry, Worcester etc)

About Kinship:

Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 

Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported. 

Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.

It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first.

We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish. 

That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.

About the Team

The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.

By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.

As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.

In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.

 About the role

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment. Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

Who we are looking for:

We are seeking an individual located in Greater London, and willing to travel across the South East of England who possesses the drive, passion, and skills to:

· Establish new Peer Support Groups across a diverse range of communities

· Supervise a small team of Peer Support Development Officers

· Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives

· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community.

· Maintain current Peer Support Groups, taking the lead from the national Hub.

· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.

In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick start a thriving peer support group.

As you establish new groups, you will provide training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.

We are ideally looking for candidates based in or around Greater London and willing to work initially across the London Boroughs and into the South East of England. This role may involve work to establish groups on the periphery of this area that currently have no dedicated development staff.

A valid driving licence and access to a vehicle for work purposes are essential, as this role may require travel across London and its periphery to reach areas in need of dedicated support.

Key responsibilities: 

Service delivery:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.
• Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.  Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to new groups. 
• Recruit and retain support group leaders to develop their peer support groups.
• Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running and promoting a group).
• Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment and community.
• Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community. 
• Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups.
• You'll collaborate closely with the ‘Hub’ team to provide a joined up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support.
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners. 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required.

Management and supervision: 

• Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
• Oversee tactical development of new sustainable groups in your area and your team.
• Help set clear objectives to achieve targets and outcomes.
• Actively encourage personal development and learning.
• Increase efficiencies and impact across the team.
• Ensure good team induction processes and systems are in place.
• Role model Kinship values. 

Team culture:

• Act in the best interest of Kinship and the families we support.
• Maintain and contribute up to date understanding of kinship care.
• Deliver effective administration with attention to detail and keeping to deadlines.
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
• Actively contribute to delivering and evidencing a high performing service.
• Take responsibility for your ongoing continued professional development.
• Work in line with the Kinship values.

 Knowledge, abilities, skills and experience (person spec):

 Essential: 

• Experience of team leadership or line management and supervision of a small team and managing performance to deliver targets effectively.
• Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.
•  Experience developing peer support communities.
• Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers. 
• Proven experience of ensuring outcomes and impacts of services is evidenced through high-quality data collection. 
• Evidence of delivering training/support to volunteers,
• Strong facilitation skills and essential experience of peer support or user led groups with charity beneficiaries. 
• Understanding of safeguarding particularly around vulnerable families. 
• Excellent communication and engagement skills, with good attention to detail.
• Full driving licence and use of a car for work purposes.

 Desirable:

· Lived experience of kinship care.

· Understanding of children’s social care.

· Digital community building (Facebook / WhatsApp etc).

· Full, clean driving licence/own car.

· Permission to work in the UK.

Equality Diversity and Inclusion 

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Candidate Application Information

Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:

Closing date: 1 November 2024 12:00 pm

Interviews: 1st Interview Week Commencing 4 November

2nd Interview Week Commencing 11 November

We reserve the right to close this vacancy earlier than the stated deadline.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.

Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply.  Please let us know if we can help and remember that you can request information in large print or in a different format. 

About Brightside

Brightside is on a mission to help young people make confident and informed decisions about their future. For over 20 years, we’ve used technology to connect young people facing barriers with inspiring mentors. We deliver online mentoring programmes in collaboration with schools, universities, businesses and charities to provide young people with access to networks, online career information and high-quality mentoring. Read our latest impact report here.

Role overview

The Senior Programme Manager will lead our delivery team and work closely with the Partnership Manager to ensure that we’re designing and delivering mentoring projects that meet our partner objectives. The postholder will line-manage key staff in the delivery team, delegate programme activity and oversee quality across our portfolio. The postholder will be accountable for engagement across our portfolio and for ensuring we meet targets and key performance indicators set by our partners for project outcomes.

The postholder will also lead the delivery of Brightside Mentoring, our London based mentoring project that’s currently funded until 31 December 2025. This will involve leading the ongoing design of the project as we learn from each cohort, recruiting young people to take part from across our London networks and reporting to the funder on project progress. Our ideal candidate will therefore be based in or around London, as frequent travel will be required.

Responsible for (our partner portfolio)

• Overseeing project deliverables across our portfolio, ensuring tasks are delegated across the team and that deadlines are met
• Chairing weekly delivery team meetings to stay on top of project launches, delivery updates and upcoming evaluations
• Ensuring that roles and responsibilities for project delivery are clear across the delivery team
• Collaborating with the Partnership Manager to manage our approach to risk across the portfolio
• Collaborating with the Data and Insight Manager to ensure recommendations and learning are embedded into future projects
• Monitoring quality in our project delivery, and developing systems to do this efficiently
• Managing our training calendar, ensuring that mentor and mentee training sessions are staffed as required
• Overseeing our training content, reviewing as necessary
• Acting as an escalation point for challenges that may arise in projects
• Acting as an escalation point for any safeguarding concerns
• Providing monthly reports to the Senior Leadership Team on progress with strategic programmes and the portfolio
• Proof reading end of programme evaluation reports

Responsible for (Brightside Mentoring)

• Acting as Programme Lead for Brightside Mentoring, our London-based mentoring project (currently funded until December 2025)
• Leading the programme design process, embedding learning from previous cohorts and addressing previous challenges through innovation
• Working closely with the Partnership Manager to lead mentee recruitment, ensuring that we’re reaching young people and getting them onto the project
• Attending recruitment events across London, working with contacts in and beyond our network to recruit young people
• Delegating tasks across the delivery team
• Working with the Interim Head of Innovation to recruit volunteers
• Ensuring that all volunteers are trained and DBS-checked before participating

Accountable for

• Engagement across our portfolio – monitoring participation of mentors and mentees, identifying success, challenges and developing strategies to improve engagement
• Programme management processes – ensuring we implement robust programme management processes that lead to success, with clear workflows for the team to follow
• Programme records – ensuring that the delivery team keep accurate records of meetings, updates and learning
• Participant conversion – ensuring that as many young people as possible fully participate in programmes after they sign-up

Team working

• You will be line managed by the Interim Head of Innovation
• You will line manage a Programme Manager and the Data and Insight Manager
• You will lead the delivery team and chair weekly team meetings
• You will work closely with the Interim Head of Innovation and Partnership Manager to lead the Programmes Team

Essential criteria

To be successful in this role, you should:

• Be strongly aligned with our mission
• Embrace Brightside’s values and contribute to a positive staff culture
• Understand the challenges faced by young people in education and careers
• Demonstrate a significant track record in programme management
• Be confident in delegation
• Have significant experience in making data-driven decisions (using insights to inform programme design)
• Have a strong track record in leadership and team coordination
• Have experience of line management
• Be able to build strong relationships and collaborate well with others
• Have excellent organisation and prioritisation skills
• Be able to work to tight deadlines and manage competing priorities

Desirable criteria

We are especially interested in candidates who:

• Have experience using Salesforce or other CRM software
• Have experience of using project management software such as Monday .com for tracking deliverables

A DBS check at the enhanced level will be required for successful applicants

Your development

You will be supported and challenged in this role. All staff can get involved in activities across the organisation. We are committed to the learning and development of staff and your line manager will work with you to create a personal development plan to support your growth and career progression.

We’re committed to promoting a diverse and inclusive community where everyone can be themselves and succeed in the workplace and beyond. Our culture is inclusive and supportive to staff from all backgrounds, and we provide flexible policies to cater for the differing needs of all staff.

Salary and benefits

Salary: £35,900- £38,900

Contract: Fixed term (ending 31 December 2025)

Hours of work: 37.5 hours a week (full-time)

Holiday allowance: 25 days

Other benefits include:

• Three days additional leave between Christmas and New Year
• Three days of volunteering leave
• Tenancy deposit loan scheme
• Up to one month ‘work from anywhere’ policy
• Employer pension contributions
• Flexible working hours
• Regular staff socials
• Option to buy up to five additional days of annual leave

Application instructions

• Submit an answer via CharityJob to the following question: ‘Describe a successful programme you managed. What strategies or actions did you take that contributed to its success?’
• Submit a one-page cover letter, outlining how you meet the role’s essential criteria
• Submit your CV

Applications must be submitted by 8am on Monday 21 October

Applications without a cover letter will not be considered

Successful applicants will be invited to first interviews from the week commencing 28 October

Successful applicants from the first interview will be invited to a second interview on the week commencing 4 November. The second interview will include a presentation and/or task.

About Brightside

Brightside is on a mission to help young people make confident and informed decisions about their future. For over 20 years, we’ve used technology to connect young people facing barriers with inspiring mentors. We deliver online mentoring programmes in collaboration with schools, universities, businesses and charities to provide young people with access to networks, online career information and high-quality mentoring. Read our latest impact report here.

Role overview

The Data and Insight Manager will be responsible for monitoring and evaluating quality and impact across our mentoring programmes. The postholder will work closely with our Programme Managers to build evaluation frameworks that reflect our partners’ objectives and support the delivery team to plan projects that deliver on the partners’ target outcomes. The postholder will lead on analysing end of project survey data, drawing insights and recommendations and using these to write and deliver end of project evaluation reports. The Data and Insight Manager will monitor impact and outcomes across our portfolio and support our Senior Leadership Team to understand the impact our projects are having across our mentoring portfolio.  This is a varied role, suited to candidates interested in using data and insights to improve processes and articulate impact to a wide range of audiences.

Responsible for

• Creating evaluation frameworks for our projects based on logic modules, ensuring our mentoring delivery is outcomes-driven
• Collaborating with the programme delivery team to ensure partner aims are embedded in evaluation frameworks alongside our organisational Theory of Change
• Creating and maintaining Power BI dashboards to oversee end of programme and termly impact data
• Sharing start of programme data with the delivery team to encourage in-project changes based on findings
• Analysing quantitative and qualitative data to use in evaluation reports and to support wider organisational activity
• Writing end-of-project evaluation reports, using data to make recommendations
• Overseeing the efficiency and accuracy of our data collection tools
• Proofing and testing evaluation surveys to ensure accuracy of questions and survey logic
• Reviewing and improving our evaluation planning and reporting templates as appropriate (including focus group templates and documentation)
• Delivering focus groups and/or interviews as required by project evaluations or wider organisational impact reporting
• Termly data analysis of outcomes across our portfolio to track impact progress
• Working with the fundraising team, using our data and case studies to bring our impact to life
• Using our significant qualitative and quantitative data to explore hypotheses
• Identifying patterns or results that help us to understand our impact and key drivers to ensure a high-quality experience for our mentees and mentors

Accountable for

• Evaluation processes – embedding systems to collect essential information and context from the programmes team for writing evaluation reports
• Embedding learning – ensuring that there are systems in place for project learning to be captured in future project plans
• Accurate data collection – ensuring that all surveys are set-up correctly and that data is gathered accurately

Team working

• You will be line managed by the Senior Programme Manager
• You will work closely with the programmes team to gather partner aims and objectives to support evaluation frameworks and reports
• You will work closely with the fundraising team to support their work in communicating our impact

Essential criteria

To be successful in this role, you should:

• Be strongly aligned with our mission
• Embrace Brightside’s values and contribute to a positive staff culture
• Understand the challenges faced by young people in education and careers
• Significant experience in evaluation methodologies, such as logic models and Theory of Change
• Significant experience in creating and using Power BI dashboards (or similar systems) to analyse data
• Demonstrate a strong track record in data analysis
• Significant experience in evaluating a project or process from start to finish
• Be comfortable working with stakeholders from non-analytical backgrounds
• Strong writing and editing skills with attention to detail
• Have experience of monitoring impact and project outcomes across several projects
• Demonstrate a strong track record of translating complex findings into accessible reports and presentations for a wide range of audiences
• Be solutions-focused with the ability to work through challenges with others
• Be able to use creativity to find stories in project data
• Have excellent organisation and prioritisation skills
• Be able to manage competing deadlines

Desirable criteria

We are especially interested in candidates who:

• Have experience using Salesforce or other CRM software
• Have experience of using project management software such as Monday .com for tracking deliverables
• Knowledge and understanding of social mobility and/or the fair access sector
• Experience of integrating youth voice into evaluation methodologies
• Have experience in facilitating focus groups and interviews

A DBS check at the enhanced level will be required for successful applicants

Your development

You will be supported and challenged in this role. All staff can get involved in activities across the organisation. We are committed to the learning and development of staff. Your line manager will work with you to create a personal development plan to support your growth and career progression.

We’re committed to promoting a diverse and inclusive community where everyone can be themselves and succeed in the workplace and beyond. Our culture is inclusive and supportive to staff from all backgrounds, and we provide flexible policies to cater for the differing needs of all staff.

Salary and benefits

Salary: £30,400-£35,900

Contract: Fixed-term (ending 31 December 2025)

Hours of work: 37.5 hours a week (full-time)

Holiday allowance: 25 days

Other benefits include:

• Three days additional leave between Christmas and New Year
• Three days of volunteering leave
• Tenancy deposit loan scheme
• Up to one month ‘work from anywhere’ policy
• Employer pension contributions
• Flexible working hours
• Regular staff socials
• Option to buy up to five additional days of annual leave

Application instructions

• Submit an answer via CharityJob to the following question: ‘Can you give an example of how you've used data to drive decision-making in a previous role?’ 
• Submit a one-page cover letter, outlining how you meet the role’s essential criteria
• Submit your CV

Applications must be submitted by 8am on Monday 28 October

Applications without a cover letter will not be considered

Successful applicants will be invited to interviews from the week commencing 4 November.

A second interview for successful candidates will involve a task and/or presentation.

Brightside will conduct a blind recruitment process, removing names and gender-identifying features from applications before being reviewed by the hiring manager for shortlisting.

The Policy and Campaigns Manager is responsible for leading on CLAPA’s campaigning and policy work across the UK.  This is a new direction for CLAPA and a key part of the role will be to develop a clear strategy and action plan to ensure a focused and targeted approach to this area of work.   

The post-holder is responsible for ensuring that work is delivered to the highest standard and that the wider staff team and board of trustees are kept informed on progress and development.