Volunteer Programme Manager Jobs

About the organisation

The Botanical Society of Britain and Ireland (BSBI) is the leading charitable organisation promoting the enjoyment, study and conservation of wild plants in Britain and Ireland. We aim to build a diverse community of skilled and enthused botanists, provide data and science to help address biodiversity loss and climate change and disseminate information to drive a passion for plants. To do this we provide opportunities for involvement for all through a range of participation projects, surveys, indoor and outdoor events, training opportunities and the production of books and other resources. Our Distribution Database (DDb) holds over 50 million plant records, making it one of the world’s largest biological recording databases and in March 2023 we published the third Plant Atlas, mapping changes in the distribution of British and Irish flora. Our latest organisational Strategy, available on our website, describes our future plans. 

About the role

An exciting opportunity has arisen to become the first Administration Officer for the Botanical Society of Britain and Ireland. The charity and our membership and activities have grown rapidly over the last five years through two rounds of strategic change. There is continued strong demand for our data, expertise and skills, creating opportunities to develop our projects and partnerships. We need excellent administration in place  to ensure we are deploying our capacity and resources in the best way to support the Society and our members and to advance the understanding and appreciation of wild plants.

This role provides an excellent opportunity to work across the BSBI, supporting staff and volunteers in the smooth running of the Society, helping shape processes for a resilient future. 

The post would suit an early career individual with an interest in botany/ecology who is keen to develop their skills and their network through a full-time post within the charitable sector, or an experienced administrator looking to make a vital contribution to a growing organisation.

How to apply

Read the job description and person specification available on the BSBI website carefully along with the job application guidance notes. Then complete the job application form and personal details form and submit these to the email address provided.

Applications must be received by midnight on Sunday 2 March.

Interviews will be held online on during the week commencing 10 March.

The postholder would ideally take up the position in or before May.

BSBI aims to uphold the principles of equality and diversity in all its activity, including the recruitment and employment of staff. Applications are welcome from all suitably qualified or experienced people, regardless of situation or background. We particularly welcome applicants from those who are currently underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities. Should you have any questions about the role or require any adjustments to the recruitment process, please get in touch through our website.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

We are undergoing significant changes, with a transformational new strategy to multiply our income, ultimately funding research that will find a cure.

The Legacy and In Memory Officer, alongside their fellow Officer team member, is responsible for delivering excellent donor care and stewardship of Legacy and In Memory supporters, as well as inspiring others to consider supporting the Macular Society in a way that suits them.

Your team is ambitious, curious and actively seeking ways to continue growing income from legacies and in memory donations, using a range of channels. Our team members enjoy working collaboratively, within a positive culture of high support and challenge.

You will contribute towards this by supporting the development of Legacy and In Memory campaigns, materials and stewardship, whilst ensuring that all donations and correspondence are recorded accurately, enquiries are fulfilled and donors thanked promptly.

We have a great working culture at Macular Society, and offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

We offer a flexible approach to working in this role, including the potential opportunity to work compressed hours over fewer days, or spreading out the hours out across the working week.

It is important that you can work from our Andover office for all, or some, of your hours, in order to process and fulfil postal correspondence and donations.

Head of Fundraising (full time employment contract)
£54,000 pa; 7.5% pension contribution by St James’s with 0.5% contribution by the employee; 25 days annual leave plus public holidays. 

St James’s Church Piccadilly is at an exciting moment in its 340 year history. Fundraising for the ‘Wren Project’, a £20m capital campaign, and plans for an endowment campaign, are well underway and the team is progressing well towards its initial target. 

This new role will lead the staff team, liaising closely with the contracted Director of Development, in ensuring the Wren Project funding is delivered, and that necessary funds for the social outreach, arts programming and running costs of the church are raised in a timely and effective manner. 

Experience in fund raising in the charity sector is essential, including a good understanding of the regulatory environment. Experience in fund raising in the faith sector would be an advantage. 

St James’s is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. 

St James’s actively welcomes applications from people who are currently underrepresented in our community including people with global majority heritage, people with lived experience of poverty and people who identify as LGBTQ+. 

Role description and person specification and application form (referee information required) can be downloaded at St James's website.

Closing date for applications is midday Monday 3rd March  2025. Interviews will be held on-site at St James’s Piccadilly and are planned for Thursday 13th March 2025. Aiming for a start date as soon as possible.

Head of Operations and Refugee Leadership
To apply, visit our website for the list of responsibilities, the person specification and application details.

About WERS
WERS is a grassroot organisation driving positive change for people seeking asylum and refugees across the North East of England. We provide holistic, trauma-informed support, including IAA-registered advice, material aid, mentoring and capacity-building to help secure employment. Through a range of activities, we tackle poverty and exclusion, promote two-way integration, connect communities, and challenge racism and xenophobia.

Purpose of the role
This is an exciting opportunity to play a hands-on leadership role in shaping the future of WERS as we implement our 2025-2030 Strategy.

Reporting to the Chief Executive, you will oversee operational delivery, ensuring that WERS’ frontline services and community programmes are effective, well-coordinated and responsive to the needs of refugees and people seeking asylum. You will provide line management to the team members, ensuring they are supported to deliver high-quality services that make a real difference.

At WERS, we believe that real change happens when communities lead the way. This new role will also focus on expanding refugee leadership and developing a regional model for our Advisory Panel, empowering members to shape local and national policies while building a structured network across the North East of England. Through mentorship, training and leadership development, you will create clear pathways for refugees to step into leadership roles, ensuring their voices are at the heart of decision-making.

Experts by Experience 
We are proud to be a member of the Experts by Experience Employment Network, which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources at their website which may help in preparing your job application.

Do you have an interest in providing support and care to those with life-limiting conditions from diagnosis to end of life? Are you looking to work whilst remaining flexible to support your family and/or work-life balance? We could have the opportunity you have been looking for. We have hours available in both the Adult Community service and our Inpatient Ward.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes and paid annual leave accrual based on hours worked.

Key Responsibilities of the role include:

• Ensure the highest possible standard of care for patients and supporting relatives during their care
• Participating in the assessment and provision of care needs for patients
• Ensuring all care is documented correctly electronically, in line with mandatory and legal requirements
• Delivering care as part of a team alongside our medical team

Essential requirements of the role include:

• NVQ level 2/3 in Health and Social care or equivalent
• Flexible approach to working hours, times and days of the week, including night shifts and weekends
• Willing to undertake further professional training/qualifications
• Full UK Driving Licence & access to a vehicle (Adult Community Service)

Please note posts are subject to Enhanced DBS clearance and full right to work in the UK.

Unfortunately, we are unable to provide sponsorship.

Our vision is that no-one dies of their blood cancer or their treatment.  However, despite all the progress we have made so far, we know through our Blood Cancer Action Plan, blood cancer survival rates in the UK are not keeping up with countries of similar wealth and health and there are clear disparities in outcomes depending on geographic location and ethnicity. The blood cancer community deserves better.

The focus of the Health Inequalities and Involvement Lead is to be the subject matter expert on health inequalities and involvement for the charity. They will lead our strategic approach to equality, diversity and inclusion, and reducing health disparities.  They will provide operational support to ensure we meet our ambitions to increase our reach into under-represented communities across all areas of our work across direct support and systems-influencing to improve survival. 

The majority of our roles can be performed hybrid which means you will be required to attend the London office 1 or 2 times per month in addition to regular in person engagement with relevant community groups.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

Deputy Chief Executive 

Role: Deputy Chief Executive 
Salary: £64,452 FTE per annum starting salary 
Working hours: Full time (35 hours per week) - open to flexibility 
Location: Homebased with occasional travel to the Stockport office and frequent attendance at events and membership visits 
Contract: Permanent 
Reports to: Charity Chief Executive 
 
Do you believe in the transformative power of education to change people and society for the better? Would you like to help hundreds of education charities (students’ unions) be even more effective and impactful?
 
If so, our client are looking for a leader who can help develop and champion students’ unions so they can maximise and harness opportunities for their students. 
 
About The Charity 
 
They are a membership organisation that provides expertise, resources, programmes and collective buying to give students’ unions what they need to thrive. 
 
They offer support in several areas from managing a £45m purchasing consortium to drive great value for their members, to development activity, supporting the best potential in students’ unions. Whether it’s championing the sector, coordinating conferences and events or providing support to organisations in crisis, They strive to make a difference for all of their members.
 
About the role: 
 
The Deputy Chief Executive role is a critical leadership role for the Charity. They are looking for someone who has strong relationship management experience, the ability to deliver and implement ideas, confidence in navigating in the complex political arena as well as being flexible and reactive to the changing needs of the organisation’s membership. 
 
The role holder will deputise for the Charity Chief Executive providing strategic leadership and effective governance of the Charity, its Trading Arm, and all Shared Services.
 
The Deputy Chief Executive will oversee Union Development and Talent work to support students’ unions in line with the their Charity Strategy. They will also be responsible for supporting the strategic work around Equality, Diversity, and Inclusion. The Charity adopt a flexible approach to line management and project management. Other direct reporting lines and key projects will be agreed based on strengths and experience. For example, if the successful candidate has a strong commercial background, they may also be asked to line manage the Trading Support function.
 
This role is a fantastic opportunity to test your leadership skills in a national role where your work can have an impact on the effectiveness of a whole sector. 

They offer an inclusive work environment and a very good benefits package. They are a flexible employer and believe passionately in caring for their people. They committed to ensuring that their team reflects the diversity of the world and the student community they serve. 
 
How to Apply 

Please download the candidate pack for more information about the role. 
 
Key Dates 
 
Closing date: 12noon, Monday 10th March 2025 
Longlist interviews (remote): Monday 17th or Tuesday 18th March 2025 
Shortlist interviews (in person): Tuesday 25th March 2025 

REF-219 822

We are seeking an experienced and highly motivated Corporate Fundraising Officer who has excellent prospecting skills, a track record of providing exceptional account management to corporates across various locations and financial acumen when it comes to KPIS and reporting.

Preferably the successful candidate will have experience of setting, working to and achieving financial targets within deadlines and budgets, experience of managing relationships at varying levels and the ability to write persuasive and compelling copy together with presentations and pitches.

The post holder will be required to manage the day-to-day pipeline of prospects, identify appropriate opportunities, ensure all reporting and project evaluation is met and steward corporates to ensure long term support.

The candidate will also be responsible for supporting a number of colleagues (who also have their own targets locally) with achieving fundraising success in their area and maximising the potential of those relationships when there is scope for a national, centrally held partnership.

As you would expect working for a small charity no two days are the same – which is part of what will make working for The Wave Project so enjoyable.

We welcome flexible working and trust our staff to manage their own time. If you are based at the Newquay office then we try to get out into the water at lunchtimes or go paddleboarding before or after work. If you are based elsewhere then we would encourage you to hook up with your nearest project. Regardless of where you are based we have our monthly ‘wellness hour’ where we encourage our team to get out and do something they enjoy and gives them a bit of headspace. We are also signed up to the Employee Assistance Programme and the Cycle to Work Scheme.

Please note we reserve the right to close applications early if we have a large number of applicants but this will not be before Sunday 23rd February. 

We are looking for a Finance and Supporter Care Officer to play a critical role in our team, by providing the necessary financial, administrative and operational support for the smooth running of the organisation. By delivering this essential support you will directly contribute to our goal of supporting more women with birth injuries in Ethiopia. 

The Finance and Supporter Care Officer will be responsible for maintaining the day-to-day financial record-keeping and systems for the charity, including donation processing and bank reconciliation. They will contribute to producing budgets and management accounts that are essential for the efficient running of the charity.

They will be the first point of contact for our supporters; delivering first class supporter care when answering the phone, emails and producing written correspondence, and keeping our CRM up to date with high quality data. This role is also critical in providing administrative and operational support for the organisation including organising meetings and travel.

You will be joining a small, passionate and highly motivated team who are committed to working together to realise the vision of the organisation. This is a role for someone who enjoys juggling a busy and varied workload. You will like working with finances and be methodical with a keen eye for detail. You will have a passion for organising and a flexible approach. And you will enjoy engaging with our supporters on the phone and email.

Alongside the necessary skills, experience and knowledge, to be successful in the role the postholder will have a genuine commitment to the work and vision of Hamlin Fistula UK.

The post reports to the CEO and is part time (22.5 hours a week) with a salary of £31,200 per annum pro rata for part-time staff (pro rata = £18,720). This role is office-based at our office space in the Sense Touchbase Pears building in Selly Oak, just next to Selly Oak train station. This is a modern and lively office building with a café and excellent public transport connections. If you are interested in the role and have queries about office-based requirement, please contact us to discuss.

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.
 

Outline of service:

Gaddum and Manchester Mind have come together to provide a new and innovative service which will support people to leave inpatient mental health settings and return to their community with the support they need to recover and remain well.

As a team, we will deliver psycho-social interventions, advocacy, housing and welfare rights advice and peer support. There will also be tailored support to young people (those under the age of 25). All we do is underpinned by listening and ensuring people feel heard – because we know that when people are listened to, they recover. The team will be working with colleagues within the mental health, primary care, inpatient and community sectors.
 

Job summary:

Reporting to the team manager, this post is one of two Coordinators. The manager and two coordinators will be jointly responsible for 12 staff working in a diverse range of roles, and who work for Gaddum or Manchester Mind (the two organisations who partner together to deliver this service).

Employed within Gaddum’s element of the service, you will manage a team of 3 support workers and 2 peer support workers, supporting their casework and professional development. Working as a team, you will develop this new innovative service and ensure it delivers highly effective, safe and quality interventions to the people of Manchester.

Your team will work with people prior to discharge from mental health hospital and then support the person to get the care they need so they can recover in the community. People will feel connected within their communities – to services, friends and family. You may carry a small caseload (3 cases maximum) dependent on your capacity and development needs.

The aim of our service is to:

• Repatriate: when people are sent to an out of area placement (OAPs), advocate to get them back to Greater Manchester so they can recover closer to their community.

• Discharge: Supporting people when they’re ready to be discharged from inpatient mental health services to get back to the community and recover.

• Prevent re-admissions: Work with people, post-discharge, to ensure they continue to get the support they need to make informed choices, stay well and ultimately thrive.
 

Main Duties and Responsibilities

• Provide high quality support and supervision to your team. Provide casework support; identifying when cases need progression, onward referrals and changes in levels of support.

• Develop and review risk assessments and support the team to manage risk.

• Work with VCSE, primary care, local authority and communities to identify available services for people to access.

• Working with statutory sector systems, identify areas of system pressure and, with support, seek to add capacity.

• Ensure service resources are accurately maintained.

• Dependent on capacity you may manage a small caseload (maximum 3 cases) to support your casework knowledge in this area.

• To work in a person-centred, trauma informed and culturally appropriate way that enables people to effectively engage with services and make sustainable links in with their communities.

• To use your knowledge of community care, policies, legislation and statutory services to get people the support they need to recover and stay well.

• Where appropriate, independently visit people in inpatient and community settings across Greater Manchester.

• Occasionally visit people out of the Greater Manchester area who need to return to their community in Manchester (all travel expenses will be paid and non-commute travel time will be part of your working day).

• Build relationships with key professionals to ensure individuals and our service achieve their goals (e.g. inpatient staff, social care, CMHTs, community services etc).

• Work with the Operations Manager, system colleagues (internally and externally) to develop a supportive and productive referral route into and out of the service.

• Support the development, delivery and review of the service, responding professionally to changes as we improve and evolve our working practice collaboratively.

• Respond appropriately to Safeguarding concerns raised by colleagues and escalate in line with Gaddum/ Manchester Mind’s safeguarding policies and procedures and best practice. Working as a team:

• To integrate effectively with colleagues at Manchester Mind, taking a “one team approach” to deliver a seamless service, understanding the different roles in the team and recognising each other's strengths.

• To support Manchester Mind Coordinator via peer support.

• Work closely and integrate with external teams to support clinical, local authority and other system colleagues to ensure a “one team” approach to packages of care and support. 
 

Reporting and monitoring:

• Maintain accurate and up-to-date case notes using agreed case management systems, following standard operating procedures.

• Ensure the reporting, recording and monitoring of your team is accurate and complete.

• Support people to engage in our service through coproduction, engagement events and feedback forms, improving these processes as needs be.

• Contribute to reporting, evaluation and “deep dives” as required.

• Identify the unmet needs of people and report these back to management.

• Review complaints to the service and action appropriately.

• Ensure best practice Information Governance approaches are in place to maintain the best data management systems possible – ensuring compliance with the Information Commissioner’s Office and Gaddum’s Information Governance Framework.

Background:

We’re a charity working tirelessly to build a world where no animal suffers for science. We’ve been around for 50 years, contributing significantly to eliminating the use of animals in a range of areas including cosmetics testing. We know that real, lasting change takes time and although it might take another 50 years to achieve our mission – every day, week, month, and year brings us closer to our goal.

About the role:

We’re looking for a thoughtful and proactive individual to join our small but passionate team to help support our vision of a world where no animal suffers for science. You could help us move forward by supporting our individual giving fundraising activities including managing our new London Marathon places for 2026-2029.

This role will work closely with the Head of Fundraising and Communications, Digital Engagement Manager, and wider Team to support on fundraising activities in particular our regular giving programme, Facebook fundraising and our new London Marathon bond places.

The role will work to embed regular giving, challenge, and community fundraising, as well as communicate with our donors via our twice-yearly mailing. You’ll also be establishing our challenge fundraising starting with the recruitment and support of London Marathon runners. There’s an opportunity to support on Corporate, Trust, Legacy, and Major Giving fundraising if of interest to the successful candidate and their development goals.

We currently have a modest base of current donors who collectively donate around £15,000 annually across several channels including online, social media, and cheques. We were also successful in the recent London Marathon bond application and have guaranteed places for the coming 4 years.

We’re a small, dynamic team and all staff members are required to take on some core administrative tasks needed to keep our flat structure organisation running. We welcome applicants from a range of backgrounds and experience levels with an interest in fundraising for a better future, for animals and humans.

Before you apply:

Please thoroughly read the job description for full details of the role and what we are looking for in an Individual Giving Executive. When answering the questions on the application form, please give as much detail as possible and refer to the person specification for the role.

REF-219575

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. 

Catch22 delivers high quality and responsive employability programmes relevant to the needs and aspirations of learners and job seekers as well as the needs of employers and the economy, today and in the future. 

The Social Switch Project

The Social Switch project is an exciting and innovative partnership between Redthread, Catch22, and VRU (Violence Reduction Unit), which aims to deal with the opportunities, and the challenges, of how young and at-risk people use social media.

Strand 1 will deliver accredited training each year to a minimum of 375 London based frontline practitioners and trusted adults (Teachers, Youth Workers, Parents, Carers, Police). This will focus on understanding the challenges and opportunities of the online space, and supporting young people to be better equipped and educated, for a safer online journey.

Strand 2 will support a minimum of 358 young people aged 16-30 each year, who may be at risk of, or have experienced, serious violence, exploitation, and/or grooming. The project equips young people with the skills and personalised mentorship needed to gain sustainable careers in the digital and surrounding sectors, whilst also offering interventions for young women and girls, focusing on how they can protect themselves from online abuse and exploitation, and how to recognise and report it.

About the role

Social Switch Project Practitioner Training

The Social Switch Project has developed a full day digital youth work training programme, for front-line professionals, who are working with young people in a range of capacities, in London. The training is a free one-day interactive course, and refresher training, which will give professionals the confidence to deal with the challenges, and the opportunities, of social media. 

Predominantly working on Strand 1, you will be responsible for the facilitation of this training, to a maximum of 30 professionals over the course of a full day, with multiple training events taking place throughout the year.

You will also lead on delivery for Strand 2, in supporting the development of young people's key employment skills. This training has been designed in partnership with young people who have lived experience of the topic, and so part of your role will be to incorporate them into the training, and support them to make a valuable contribution to the session.  

About you

• Knowledgeable of the social media, gaming, and online space, from the perspective of young people and children's safeguarding.
• Experienced in designing and delivery training for professionals, with the ability to engage targeted statutory and community groups, and driven to achieve high NPS with training delivery.
• High quality data input skills, with the ability to remain data compliant.
• Committed to ED&I, and experienced in Safeguarding.

Main Duties and Accountabilities

• Delivering high quality, engaging, presentations and training sessions to London based professionals who are working with young people in the youth sector, and delivering workshops and sessions so small cohorts of young people who are engaging in the Strand 2 element of Social Switch.
• Maintaining relationships with existing and new relationships with key stakeholders and youth organisations to maximise engagement in future delivery, and ensuring that the training elements are relevant to, and accessible to, a wide range of practitioners and grass-roots organisations.
• Working with the Service Manager and Social Switch team to monitor training success, incorporating feedback as and when it occurs, and ensuring that the training remains dynamic and engaging. Supporting the youth facilitators to share lived experience throughout the training, making valuable contributions to the overall sessions.
• Demonstrating effective forward planning, organising, and time management, to meet anticipated workloads and delivery targets and objectives. Working with the Service Manager to reach individual, team, and annual targets, based on youth provisions in London.
• Remaining up to date with the latest developments in social media, and its relationship with youth violence, incorporating learning into the training.
• Monitoring volume of sign-ups generated, and adjusting recruitment plans to maximise participation in the training programme.

Qualifications

• A relevant teaching/training qualification, or extensive practical experience of delivering training.
• A thorough knowledge and understanding of all aspects of social media, and how young people interact with it.
• Experience of delivering engaging and dynamic creative training programmes to a variety of audiences, on a variety of topics, monitoring success, incorporating feedback, and ensuring that training is relevant and accessible to participants.
• Strong team worker, with the ability to provide support to other members of staff, and youth facilitators.

Salary: £30,750 per annum
Hours of work: Full time, 37 hours per week
Contract: Permanent
Flexibility: Hybrid working (1-2 days in our London office, 3-4 days working from home)

*Some evening and weekend working may occasionally be required, and you must be able to travel to our head office, local venues, and all London boroughs, on a regular basis.
*This role requires a DBS enhanced check.

Early application to this role is encouraged - Shortlisting will take place the week commencing 17th February with interviews taking place the week commencing 24th February.

• 28 days annual leave + bank holidays, rising to 33 days with service
• Pension scheme with matching contributions of up to 4%
• Discounted shopping opportunities

About the role

According to Shelter, currently one in every 206 people in England are without a home. We believe the church is ideally placed to be at the forefront of addressing this critical need. Our mission at Hope into Action is to enable the local church to house the homeless and we’re looking for a Team Lead to strengthen and guide our team in Peterborough.

Hours are negotiable but will either be 4 or 5 days a week (32 or 40 hours). You will be based in the Hope into Action Hope Centre working alongside the Peterborough team and rest of Support Centre.

You will lead the current team of 6 staff to provide temporary, supported accommodation to over 40 men, women and children across 17 homes in Peterborough. 

Whilst managing the team in the daily tasks you will also work to strengthen relationships with external agencies, local authorities and agree a strategic vision for the future of the project in line with your line manager (Head of Delivery & Training). There will be a budget to adhere to and goals set in terms of void expectation and tenant finances, additionally every member of the team has annual objectives which seek to give clarity and motivation to their role. 

Each home is partnered with a local church who provide love and friendship for the tenants that you will also support. A part of the Team Lead’s role is to actively engage with the church and empower your team to do likewise. The role includes training, equipping, and encouraging staff to extol professional excellence and spiritual passion whilst also supporting church volunteers in their role as befrienders to the tenants. 

Our tenants will have experienced homelessness and present with a variety of support needs. You, your team and your church partners will work together to empower every individual tenant to reach their full potential, take responsibility and step bolder into a brighter future where they’re confident and able to advocate for themselves and ensure they live the life they deserve.

About you

You will be passionate about our work with the homeless and share our values. You will be able to work with members of the public, professional bodies and churches. You will need to be able to work with tenants with support needs, from a wide range of backgrounds. 

Whilst offering charismatic and clear leadership for the team, you will also nurture and develop every individual team member, adapting your management approach when needed to get the best out of them all. 

We value good listening skills. The ability to work in a flexible team and learn new skills is important as we foster working within a strong supportive team.

We love diversity and we value your unique skills, strengths, knowledge, and experience. Becoming one of our team may realise your potential, helping us to raise our performance in empowering those we serve.

About us

Peterborough was where Hope into Action began back in 2011. We are at the forefront of providing excellent quality supported accommodation to those that need it most in the city. Partnering with 11 churches, we currently have 17 homes each serving different demographics. 

We provide not just shelter and housing but also the friendship and community of a church. Together with 100 churches, Hope into Action UK provide direct support to people whom others have often given up on. Our first home had a real heart for men coming out of prison, but homes are now available for a wide range of people experiencing homelessness: people in recovery from addiction, people sleeping rough, women and children fleeing domestic violence, people coming out of rehab, former prostitutes, refugees, those suffering mental health issues and survivors of human trafficking.

We encourage others to use our model by franchising the idea. Our vision is for every church to lovingly provide the homeless with a home. The tragedy of homelessness is in every community. We believe that with our help, every church can do something about it. 

Please visit our website for more details on how to apply to this position.

The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.

You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.

The role focuses on the key areas of:

· Supporter Engagement and Communication

· Donation Processing and Acknowledgement

· Data Management and CRM Administration

· Administrative Support and Process Improvement

An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time.  Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.

Please see the recruitment pack for a full list of key tasks.