Volunteer Programme Manager Jobs

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

We are undergoing significant changes, with a transformational new strategy to multiply our income, ultimately funding research that will find a cure.

The Legacy and In Memory Officer, alongside their fellow Officer team member, is responsible for delivering excellent donor care and stewardship of Legacy and In Memory supporters, as well as inspiring others to consider supporting the Macular Society in a way that suits them.

Your team is ambitious, curious and actively seeking ways to continue growing income from legacies and in memory donations, using a range of channels. Our team members enjoy working collaboratively, within a positive culture of high support and challenge.

You will contribute towards this by supporting the development of Legacy and In Memory campaigns, materials and stewardship, whilst ensuring that all donations and correspondence are recorded accurately, enquiries are fulfilled and donors thanked promptly.

We have a great working culture at Macular Society, and offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

We offer a flexible approach to working in this role, including the potential opportunity to work compressed hours over fewer days, or spreading out the hours out across the working week.

It is important that you can work from our Andover office for all, or some, of your hours, in order to process and fulfil postal correspondence and donations.

We are seeking an experienced and highly motivated Corporate Fundraising Officer who has excellent prospecting skills, a track record of providing exceptional account management to corporates across various locations and financial acumen when it comes to KPIS and reporting.

Preferably the successful candidate will have experience of setting, working to and achieving financial targets within deadlines and budgets, experience of managing relationships at varying levels and the ability to write persuasive and compelling copy together with presentations and pitches.

The post holder will be required to manage the day-to-day pipeline of prospects, identify appropriate opportunities, ensure all reporting and project evaluation is met and steward corporates to ensure long term support.

The candidate will also be responsible for supporting a number of colleagues (who also have their own targets locally) with achieving fundraising success in their area and maximising the potential of those relationships when there is scope for a national, centrally held partnership.

As you would expect working for a small charity no two days are the same – which is part of what will make working for The Wave Project so enjoyable.

We welcome flexible working and trust our staff to manage their own time. If you are based at the Newquay office then we try to get out into the water at lunchtimes or go paddleboarding before or after work. If you are based elsewhere then we would encourage you to hook up with your nearest project. Regardless of where you are based we have our monthly ‘wellness hour’ where we encourage our team to get out and do something they enjoy and gives them a bit of headspace. We are also signed up to the Employee Assistance Programme and the Cycle to Work Scheme.

Please note we reserve the right to close applications early if we have a large number of applicants but this will not be before Sunday 23rd February. 

Do you have an interest in providing support and care to those with life-limiting conditions from diagnosis to end of life? Are you looking to work whilst remaining flexible to support your family and/or work-life balance? We could have the opportunity you have been looking for. We have hours available in both the Adult Community service and our Inpatient Ward.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes and paid annual leave accrual based on hours worked.

Key Responsibilities of the role include:

• Ensure the highest possible standard of care for patients and supporting relatives during their care
• Participating in the assessment and provision of care needs for patients
• Ensuring all care is documented correctly electronically, in line with mandatory and legal requirements
• Delivering care as part of a team alongside our medical team

Essential requirements of the role include:

• NVQ level 2/3 in Health and Social care or equivalent
• Flexible approach to working hours, times and days of the week, including night shifts and weekends
• Willing to undertake further professional training/qualifications
• Full UK Driving Licence & access to a vehicle (Adult Community Service)

Please note posts are subject to Enhanced DBS clearance and full right to work in the UK.

Unfortunately, we are unable to provide sponsorship.

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.
 

Outline of service:

Gaddum and Manchester Mind have come together to provide a new and innovative service which will support people to leave inpatient mental health settings and return to their community with the support they need to recover and remain well.

As a team, we will deliver psycho-social interventions, advocacy, housing and welfare rights advice and peer support. There will also be tailored support to young people (those under the age of 25). All we do is underpinned by listening and ensuring people feel heard – because we know that when people are listened to, they recover. The team will be working with colleagues within the mental health, primary care, inpatient and community sectors.
 

Job summary:

Reporting to the team manager, this post is one of two Coordinators. The manager and two coordinators will be jointly responsible for 12 staff working in a diverse range of roles, and who work for Gaddum or Manchester Mind (the two organisations who partner together to deliver this service).

Employed within Gaddum’s element of the service, you will manage a team of 3 support workers and 2 peer support workers, supporting their casework and professional development. Working as a team, you will develop this new innovative service and ensure it delivers highly effective, safe and quality interventions to the people of Manchester.

Your team will work with people prior to discharge from mental health hospital and then support the person to get the care they need so they can recover in the community. People will feel connected within their communities – to services, friends and family. You may carry a small caseload (3 cases maximum) dependent on your capacity and development needs.

The aim of our service is to:

• Repatriate: when people are sent to an out of area placement (OAPs), advocate to get them back to Greater Manchester so they can recover closer to their community.

• Discharge: Supporting people when they’re ready to be discharged from inpatient mental health services to get back to the community and recover.

• Prevent re-admissions: Work with people, post-discharge, to ensure they continue to get the support they need to make informed choices, stay well and ultimately thrive.
 

Main Duties and Responsibilities

• Provide high quality support and supervision to your team. Provide casework support; identifying when cases need progression, onward referrals and changes in levels of support.

• Develop and review risk assessments and support the team to manage risk.

• Work with VCSE, primary care, local authority and communities to identify available services for people to access.

• Working with statutory sector systems, identify areas of system pressure and, with support, seek to add capacity.

• Ensure service resources are accurately maintained.

• Dependent on capacity you may manage a small caseload (maximum 3 cases) to support your casework knowledge in this area.

• To work in a person-centred, trauma informed and culturally appropriate way that enables people to effectively engage with services and make sustainable links in with their communities.

• To use your knowledge of community care, policies, legislation and statutory services to get people the support they need to recover and stay well.

• Where appropriate, independently visit people in inpatient and community settings across Greater Manchester.

• Occasionally visit people out of the Greater Manchester area who need to return to their community in Manchester (all travel expenses will be paid and non-commute travel time will be part of your working day).

• Build relationships with key professionals to ensure individuals and our service achieve their goals (e.g. inpatient staff, social care, CMHTs, community services etc).

• Work with the Operations Manager, system colleagues (internally and externally) to develop a supportive and productive referral route into and out of the service.

• Support the development, delivery and review of the service, responding professionally to changes as we improve and evolve our working practice collaboratively.

• Respond appropriately to Safeguarding concerns raised by colleagues and escalate in line with Gaddum/ Manchester Mind’s safeguarding policies and procedures and best practice. Working as a team:

• To integrate effectively with colleagues at Manchester Mind, taking a “one team approach” to deliver a seamless service, understanding the different roles in the team and recognising each other's strengths.

• To support Manchester Mind Coordinator via peer support.

• Work closely and integrate with external teams to support clinical, local authority and other system colleagues to ensure a “one team” approach to packages of care and support. 
 

Reporting and monitoring:

• Maintain accurate and up-to-date case notes using agreed case management systems, following standard operating procedures.

• Ensure the reporting, recording and monitoring of your team is accurate and complete.

• Support people to engage in our service through coproduction, engagement events and feedback forms, improving these processes as needs be.

• Contribute to reporting, evaluation and “deep dives” as required.

• Identify the unmet needs of people and report these back to management.

• Review complaints to the service and action appropriately.

• Ensure best practice Information Governance approaches are in place to maintain the best data management systems possible – ensuring compliance with the Information Commissioner’s Office and Gaddum’s Information Governance Framework.

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. 

Catch22 delivers high quality and responsive employability programmes relevant to the needs and aspirations of learners and job seekers as well as the needs of employers and the economy, today and in the future. 

The Social Switch Project

The Social Switch project is an exciting and innovative partnership between Redthread, Catch22, and VRU (Violence Reduction Unit), which aims to deal with the opportunities, and the challenges, of how young and at-risk people use social media.

Strand 1 will deliver accredited training each year to a minimum of 375 London based frontline practitioners and trusted adults (Teachers, Youth Workers, Parents, Carers, Police). This will focus on understanding the challenges and opportunities of the online space, and supporting young people to be better equipped and educated, for a safer online journey.

Strand 2 will support a minimum of 358 young people aged 16-30 each year, who may be at risk of, or have experienced, serious violence, exploitation, and/or grooming. The project equips young people with the skills and personalised mentorship needed to gain sustainable careers in the digital and surrounding sectors, whilst also offering interventions for young women and girls, focusing on how they can protect themselves from online abuse and exploitation, and how to recognise and report it.

About the role

Social Switch Project Practitioner Training

The Social Switch Project has developed a full day digital youth work training programme, for front-line professionals, who are working with young people in a range of capacities, in London. The training is a free one-day interactive course, and refresher training, which will give professionals the confidence to deal with the challenges, and the opportunities, of social media. 

Predominantly working on Strand 1, you will be responsible for the facilitation of this training, to a maximum of 30 professionals over the course of a full day, with multiple training events taking place throughout the year.

You will also lead on delivery for Strand 2, in supporting the development of young people's key employment skills. This training has been designed in partnership with young people who have lived experience of the topic, and so part of your role will be to incorporate them into the training, and support them to make a valuable contribution to the session.  

About you

• Knowledgeable of the social media, gaming, and online space, from the perspective of young people and children's safeguarding.
• Experienced in designing and delivery training for professionals, with the ability to engage targeted statutory and community groups, and driven to achieve high NPS with training delivery.
• High quality data input skills, with the ability to remain data compliant.
• Committed to ED&I, and experienced in Safeguarding.

Main Duties and Accountabilities

• Delivering high quality, engaging, presentations and training sessions to London based professionals who are working with young people in the youth sector, and delivering workshops and sessions so small cohorts of young people who are engaging in the Strand 2 element of Social Switch.
• Maintaining relationships with existing and new relationships with key stakeholders and youth organisations to maximise engagement in future delivery, and ensuring that the training elements are relevant to, and accessible to, a wide range of practitioners and grass-roots organisations.
• Working with the Service Manager and Social Switch team to monitor training success, incorporating feedback as and when it occurs, and ensuring that the training remains dynamic and engaging. Supporting the youth facilitators to share lived experience throughout the training, making valuable contributions to the overall sessions.
• Demonstrating effective forward planning, organising, and time management, to meet anticipated workloads and delivery targets and objectives. Working with the Service Manager to reach individual, team, and annual targets, based on youth provisions in London.
• Remaining up to date with the latest developments in social media, and its relationship with youth violence, incorporating learning into the training.
• Monitoring volume of sign-ups generated, and adjusting recruitment plans to maximise participation in the training programme.

Qualifications

• A relevant teaching/training qualification, or extensive practical experience of delivering training.
• A thorough knowledge and understanding of all aspects of social media, and how young people interact with it.
• Experience of delivering engaging and dynamic creative training programmes to a variety of audiences, on a variety of topics, monitoring success, incorporating feedback, and ensuring that training is relevant and accessible to participants.
• Strong team worker, with the ability to provide support to other members of staff, and youth facilitators.

Salary: £30,750 per annum
Hours of work: Full time, 37 hours per week
Contract: Permanent
Flexibility: Hybrid working (1-2 days in our London office, 3-4 days working from home)

*Some evening and weekend working may occasionally be required, and you must be able to travel to our head office, local venues, and all London boroughs, on a regular basis.
*This role requires a DBS enhanced check.

Early application to this role is encouraged - Shortlisting will take place the week commencing 17th February with interviews taking place the week commencing 24th February.

• 28 days annual leave + bank holidays, rising to 33 days with service
• Pension scheme with matching contributions of up to 4%
• Discounted shopping opportunities

Background:

We’re a charity working tirelessly to build a world where no animal suffers for science. We’ve been around for 50 years, contributing significantly to eliminating the use of animals in a range of areas including cosmetics testing. We know that real, lasting change takes time and although it might take another 50 years to achieve our mission – every day, week, month, and year brings us closer to our goal.

About the role:

We’re looking for a thoughtful and proactive individual to join our small but passionate team to help support our vision of a world where no animal suffers for science. You could help us move forward by supporting our individual giving fundraising activities including managing our new London Marathon places for 2026-2029.

This role will work closely with the Head of Fundraising and Communications, Digital Engagement Manager, and wider Team to support on fundraising activities in particular our regular giving programme, Facebook fundraising and our new London Marathon bond places.

The role will work to embed regular giving, challenge, and community fundraising, as well as communicate with our donors via our twice-yearly mailing. You’ll also be establishing our challenge fundraising starting with the recruitment and support of London Marathon runners. There’s an opportunity to support on Corporate, Trust, Legacy, and Major Giving fundraising if of interest to the successful candidate and their development goals.

We currently have a modest base of current donors who collectively donate around £15,000 annually across several channels including online, social media, and cheques. We were also successful in the recent London Marathon bond application and have guaranteed places for the coming 4 years.

We’re a small, dynamic team and all staff members are required to take on some core administrative tasks needed to keep our flat structure organisation running. We welcome applicants from a range of backgrounds and experience levels with an interest in fundraising for a better future, for animals and humans.

Before you apply:

Please thoroughly read the job description for full details of the role and what we are looking for in an Individual Giving Executive. When answering the questions on the application form, please give as much detail as possible and refer to the person specification for the role.

REF-219575

Our vision is that no-one dies of their blood cancer or their treatment.  However, despite all the progress we have made so far, we know through our Blood Cancer Action Plan, blood cancer survival rates in the UK are not keeping up with countries of similar wealth and health and there are clear disparities in outcomes depending on geographic location and ethnicity. The blood cancer community deserves better.

The focus of the Health Inequalities and Involvement Lead is to be the subject matter expert on health inequalities and involvement for the charity. They will lead our strategic approach to equality, diversity and inclusion, and reducing health disparities.  They will provide operational support to ensure we meet our ambitions to increase our reach into under-represented communities across all areas of our work across direct support and systems-influencing to improve survival. 

The majority of our roles can be performed hybrid which means you will be required to attend the London office 1 or 2 times per month in addition to regular in person engagement with relevant community groups.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

We are looking for a Finance and Supporter Care Officer to play a critical role in our team, by providing the necessary financial, administrative and operational support for the smooth running of the organisation. By delivering this essential support you will directly contribute to our goal of supporting more women with birth injuries in Ethiopia. 

The Finance and Supporter Care Officer will be responsible for maintaining the day-to-day financial record-keeping and systems for the charity, including donation processing and bank reconciliation. They will contribute to producing budgets and management accounts that are essential for the efficient running of the charity.

They will be the first point of contact for our supporters; delivering first class supporter care when answering the phone, emails and producing written correspondence, and keeping our CRM up to date with high quality data. This role is also critical in providing administrative and operational support for the organisation including organising meetings and travel.

You will be joining a small, passionate and highly motivated team who are committed to working together to realise the vision of the organisation. This is a role for someone who enjoys juggling a busy and varied workload. You will like working with finances and be methodical with a keen eye for detail. You will have a passion for organising and a flexible approach. And you will enjoy engaging with our supporters on the phone and email.

Alongside the necessary skills, experience and knowledge, to be successful in the role the postholder will have a genuine commitment to the work and vision of Hamlin Fistula UK.

The post reports to the CEO and is part time (22.5 hours a week) with a salary of £31,200 per annum pro rata for part-time staff (pro rata = £18,720). This role is office-based at our office space in the Sense Touchbase Pears building in Selly Oak, just next to Selly Oak train station. This is a modern and lively office building with a café and excellent public transport connections. If you are interested in the role and have queries about office-based requirement, please contact us to discuss.

The role of our Events Coordinator is to drive forward Yorkshire Air Ambulance’s fundraising efforts through the coordination, delivery and review of our portfolio of income generating events throughout the year, and providing events expertise and support to colleagues across the organisation.

Key Responsibilities and Duties:
Coordinate, plan and deliver a portfolio of events:
Concurrently project manage all aspects of specific events (charity-owned, third-party and challenge events), ensuring all tasks are assigned and completed as per each event’s project plan.
Produce event budgets and ensure events are run within budgeted expenditure and achieving budgeted income, negotiating with suppliers for the most cost-effective prices where appropriate.
To evaluate event performance against agreed objectives and ensure these insights and learnings inform future decision making and planning.
Propose new test events for the charity to diversify its portfolio, researching and building the business cases.
Maximise events income and develop new relationships with potential partners:
Monitor and manage the Events Fundraising budget for your responsible events and forecast as necessary, accounting for variances and taking a proactive approach where required.
Produce event evaluation reports at the end of each event to capture learnings and to support with planning for the next event.
Ensure future opportunities for the charity are followed-up post-event and are recorded as a soft-benefit in any event evaluation reports.
Ensure accurate recordkeeping of supporters, projects and events, using the Fundraising database.
Deliver high quality, donor-centric supporter care and stewardship, ensuring a quality experience for supporters at all events that reflect the values and identity of the YAA, and builds long-term relationships with our supporters.

Create and implement a marketing, communications and advertising plan:
Work alongside the marketing team to devise a multi-channel marketing plan for events and feed into the Fundraising team’s general marketing and communications planner.
Liaise with the Marketing and Communications department and external agencies to produce marketing material to support the promotion of events and post-event PR.
Update online event listings and ensure the YAA website event page is up-to-date.

Develop excellent relationships and represent YAA at the highest levels:
Maintain excellent, professional relationships with both new and existing supporters and suppliers.
Work with colleagues and volunteers across to raise the profile of and recruit event participants and attendees, and to pass on leads to relevant teams.
Keep abreast of new developments and trends in the fundraising events arena.

Team management:
Work closely with fundraising, marketing, admin and finance colleagues.
Recruit, co-ordinate, engage and motivate volunteers to support planning and delivery of events.

Budgetary responsibility:
Recommend an annual Events Fundraising budget for inclusion in YAA’s annual budget, with detailed income/expenditure breakdown, phasing, target ROI, rationale and key performance indicators.
To manage and monitor the budget events fundraising, ensuring income targets are met, costs are in line with the agreed budget.
Submit monthly written performance reports to the Directors of Fundraising.

Personal development:
Attend mandatory training, as directed by your line manager, to ensure underpinning knowledge, skills and competencies are developed and attained, to carry out your job effectively.
Continuously update and develop your expertise and knowledge of charity’s activities.
Share knowledge and skills with other members of the Fundraising Directorate.
Stay abreast of industry best practice, insights and emerging trends and taking proactive steps to quickly and effectively utilise and share findings to benefit the charity.
Develop relationships with peers in other organisations to keep abreast of new developments in the charity and events sectors and to share best practice.

General:
To act as an ambassador for the Yorkshire Air Ambulance by undertaking public speaking engagements when required to do so.
To attend Marketing/Fundraising and Regional meetings as required.
To ensure all systems and processes are followed in accordance with operating procedures.
Ensure accurate records are kept, using the CRM and appropriate MS Office programmes.
To observe Health and Safety requirements at all times and comply with the Charity’s policies and procedures including the requirements of GDPR.
To carry out other duties as required by the Director of Fundraising.
To undertake projects as required and be an active member of certain focus groups.

Experience, Knowledge and Skills Required:

Essential:
Experience in event coordination, preferably in the charity sector, and be able to demonstrate a strong track record in fundraising and achieving financial targets.
Experience of project management and the ability to work on multiple projects simultaneously.
Excellent attention to detail.
Well-developed interpersonal skills, particularly around negotiation, persuasion, motivational and collaborative attributes.
Full UK driving licence with access to own car.
A willingness to travel and work unsocial hours both in the evenings and at weekends.
Computer literacy (Microsoft Office Outlook/Word/Excel/PowerPoint).
Have suitable home based accommodation to provide an office space.

Desirable:
Experience of delegate/supporter management.
The ability to build professional relationships, tell the charities story in order to engage supporters and remain upbeat and positive when in challenging situations.
Proven experience and current understanding of the events fundraising market.
Experience of using a CRM or database.
Residing in the Yorkshire area.
Experience of working from home.
Experience of working to an income/expenditure target.

To apply for this position via our website:
Provide a CV and covering letter stating how your experience, knowledge, abilities and skills match the job requirements along with why you are applying.
Complete the optional Equal Opportunities Monitoring Form.

Please visit our website for further information and for the full job pack. 

About the role

According to Shelter, currently one in every 206 people in England are without a home. We believe the church is ideally placed to be at the forefront of addressing this critical need. Our mission at Hope into Action is to enable the local church to house the homeless and we’re looking for a Team Lead to strengthen and guide our team in Peterborough.

Hours are negotiable but will either be 4 or 5 days a week (32 or 40 hours). You will be based in the Hope into Action Hope Centre working alongside the Peterborough team and rest of Support Centre.

You will lead the current team of 6 staff to provide temporary, supported accommodation to over 40 men, women and children across 17 homes in Peterborough. 

Whilst managing the team in the daily tasks you will also work to strengthen relationships with external agencies, local authorities and agree a strategic vision for the future of the project in line with your line manager (Head of Delivery & Training). There will be a budget to adhere to and goals set in terms of void expectation and tenant finances, additionally every member of the team has annual objectives which seek to give clarity and motivation to their role. 

Each home is partnered with a local church who provide love and friendship for the tenants that you will also support. A part of the Team Lead’s role is to actively engage with the church and empower your team to do likewise. The role includes training, equipping, and encouraging staff to extol professional excellence and spiritual passion whilst also supporting church volunteers in their role as befrienders to the tenants. 

Our tenants will have experienced homelessness and present with a variety of support needs. You, your team and your church partners will work together to empower every individual tenant to reach their full potential, take responsibility and step bolder into a brighter future where they’re confident and able to advocate for themselves and ensure they live the life they deserve.

About you

You will be passionate about our work with the homeless and share our values. You will be able to work with members of the public, professional bodies and churches. You will need to be able to work with tenants with support needs, from a wide range of backgrounds. 

Whilst offering charismatic and clear leadership for the team, you will also nurture and develop every individual team member, adapting your management approach when needed to get the best out of them all. 

We value good listening skills. The ability to work in a flexible team and learn new skills is important as we foster working within a strong supportive team.

We love diversity and we value your unique skills, strengths, knowledge, and experience. Becoming one of our team may realise your potential, helping us to raise our performance in empowering those we serve.

About us

Peterborough was where Hope into Action began back in 2011. We are at the forefront of providing excellent quality supported accommodation to those that need it most in the city. Partnering with 11 churches, we currently have 17 homes each serving different demographics. 

We provide not just shelter and housing but also the friendship and community of a church. Together with 100 churches, Hope into Action UK provide direct support to people whom others have often given up on. Our first home had a real heart for men coming out of prison, but homes are now available for a wide range of people experiencing homelessness: people in recovery from addiction, people sleeping rough, women and children fleeing domestic violence, people coming out of rehab, former prostitutes, refugees, those suffering mental health issues and survivors of human trafficking.

We encourage others to use our model by franchising the idea. Our vision is for every church to lovingly provide the homeless with a home. The tragedy of homelessness is in every community. We believe that with our help, every church can do something about it. 

Please visit our website for more details on how to apply to this position.

The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.

You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.

The role focuses on the key areas of:

· Supporter Engagement and Communication

· Donation Processing and Acknowledgement

· Data Management and CRM Administration

· Administrative Support and Process Improvement

An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time.  Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.

Please see the recruitment pack for a full list of key tasks.

About the role
This is an inspiring role for someone who wants to contribute to our success by providing strategic leadership and direction to the fundraising and communications functions supporting the Dementia Adventure business plan and charitable mission and objectives.

Managing a team of five across fundraising, communications, special projects and data management, the successful applicant will lead the development of partnerships and campaigns to raise funds for Dementia Adventure’s unique work to support people with dementia and their carers to have a more active and fulfilled life by getting outdoors and experiencing the benefits of nature. 

You will provide strategic leadership and direction for income generation through various fundraising disciplines and joint fundraising partnerships, ensuring the charity's diversification of funding and financial sustainability. Funding sources include major grantmakers, trusts and foundations, corporate partnerships, challenge events, and an individual giving campaign.

Hand in hand with leading fundraising, you will oversee the Communications team, supporting, developing and monitoring the communications strategy, associated budget, resources, systems, processes and operations. This will involve overseeing and directing a communications plan promoting the work of Dementia Adventure to a broad range of audiences through various channels and campaigns, along with increasing online and social media presence.

About you
We are looking for someone to join the charity’s Senior Leadership Team who will bring experience from their past successes and provide inspirational strategic leadership and direction to the fundraising and communications functions in support of the Dementia Adventure business plan, charitable mission and objectives. The successful applicant will have a strong, successful track record of fundraising and/or other forms of income generation in the charity sector, including management, with proven experience in meeting financial and non-financial targets. You should be able to build and maintain relationships with key stakeholders, including trusts and grant givers, corporates, major donors and other individuals. In addition, you should have strong knowledge of marketing and communication principles and practice, digital marketing, and social media, and be confident in engaging audiences sensitively with real-life stories to demonstrate impact and create a compelling case for support.

Dementia Adventure is an evidence-led, multi-award national charity helping people living with dementia and their carers to enjoy the outdoors, connect with nature, and retain a sense of adventure. We look at what people can do, not what they can’t. Through supported holidays, learning, and tailored support, we promote well-being, inclusion, and resilience through fostering meaningful connections and renewed possibilities.

Phyllis Tuckwell provides palliative and end of life care for people living with an advanced or terminal illness. Based in Farnham and Guildford, we serve a population of 550,000 across West Surrey and North East Hampshire.

Graphic Designer

37 hours per week

Salary: £24,570 per annum WTE based on 37 hours

Location: Farnham

Phyllis Tuckwell is looking to appoint a talented and creative Graphic Designer - a key role in creating visually compelling design and communication that aligns with our strong local brand and engages our various audiences. You will enjoy collaborating with different internal teams to produce digital and print materials, including marketing campaigns, website and social media graphics, presentations, and more. Working within a small creative team, your creativity and attention to detail will be essential in maintaining the visual consistency and quality of our brand across multiple channels.

The successful candidate will:

• Have proven experience as a Graphic Designer or in a similar role, with a strong portfolio showcasing design skills and creativity.
• Demonstrate proficiency in graphic design software including Adobe Creative Suite (InDesign, Photoshop, Illustrator, etc.), and other design tools.
• Have knowledge of digital design, typography, colour theory, and branding principles.
• Possess strong attention to detail with the ability to work independently and as part of a team.
• Have excellent communication skills and the ability to take constructive feedback.
• Demonstrate time-management skills and be able to handle multiple projects at once.
• Present a passion for design and have an eye for detail.

In return we offer:

• 6 weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Self Invested Personal Pension (matched contributions up to 7.5%)
• Employee Assistance Programme
• Blue Light Card
• Health Cash Plan Scheme
• Staff Benefit Voucher Scheme
• A dynamic and motivated team whose passion is to make a difference.
   

Further information can be obtained from Becky Born, Marketing Lead. 
Pre-arranged informal visits are encouraged.

If you are unable to apply online, please contact Phyllis Tuckwell's HR department.

Closing date for receipt of completed applications: Friday 28th March 2025

Interviews will be held on: Tuesday 22nd/Wednesday 23rd April 2025

This post is subject to a standard Disclosure and Barring Service check.

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

NO MEDIA OR AGENCIES

Job Title: Community Fundraising Marketing Officer

Salary: £30,800 per annum

Hours: 37 per week

Location: Northampton office

Contract: Permanent

Are you an innovative and results-driven marketing professional with a passion for fundraising?

Motor Neurone Disease (MND) Association are looking for a Community Fundraising Marketing Officer to drive the growth and development of our Community Marketing plan. You'll play a key role in delivering innovative and engaging marketing campaigns that attract new supporters and increase sustainable income catered to the community we support.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

As a Community Fundraising Marketing Officer, you will:

• Develop and execute impactful marketing campaigns (social media, email, digital ads, print, events) to attract and retain community fundraising efforts.
• Create and implement marketing and content, cross collaborating with the wider teams to ensure alignment with fundraising objectives.
• Monitor and analyse fundraising recruitment, income, and expenditure to streamline performance and ensure a strong return on investment.
• Promote and recruit for fundraising activities, ensuring a positive and engaging supporter experience.
• Manage relationships with third-party event providers and suppliers to maximise fundraising opportunities and increase engagement and participation.
• Develop tailored supporter journeys using engaging touchpoints across multiple media channels to increase retention and long term engagement.
• Maintain and adapt community fundraising web pages, ensuring a great user experience.
• Contribute to broader social media and promotional initiatives to boost awareness and participation in fundraising campaigns.
• Monitor and analyse fundraising recruitment, income, and expenditure to streamline performance and ensure a strong return on investment.
• Provide regular reports on key performance metrics, including income, expenditure, and recruitment figures.
• Maintain accurate donor and fundraiser records using CRM systems, ensuring all relevant supporter interactions and contributions are properly recorded.

About You:

• Minimum 2 years experience in fundraising, marketing, or sales/account management with a track record of meeting targets.
• Strong understanding of supporter engagement, acquisition, and retention strategies.
• Experience in developing and managing multi-channel marketing campaigns from initiation to completion.
• Flexible work ethic with the ability to support unsocial hours including evenings and weekends.
• Excellent interpersonal and communication skills, with the ability to engage diverse audiences.
• Highly organised with strong time management skills and the ability to handle multiple priorities.
• Data driven approach with the ability to research, analyse and interpret data into digestible information.
• Proficiency in CRM systems and digital marketing tools.
• Experience in the charity or non-profit sector, highly desirable.
• Knowledge of SEO, PPC, email marketing, and paid social media.
• Ability to create visually engaging contact to inspire and motivate fundraisers aligned with the association values.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week, with flexibility to attend more regularly in line with organisation needs. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in fundraising or sales/account management background.
• Experience of working to targets.
• Experience of devising, implementing and monitoring systems and procedures.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you have the drive to develop engaging marketing campaigns that inspire communities and increase vital support, we want you on our team. Apply now to the Community Fundraising Marketing Officer role and help us shape the future of fundraising at MND Association!