Volunteer Officer Jobs in Home Based
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Title: Director of Strategic Development
Reporting to: Chief Executive Officer (CEO)
Contract: Full-time, 37.5 hours a week (flexible working hours considered)
Location: Hybrid working between London office and remote.
At Big Change we know that great things happen when you build connections, trust and relationships, and enable people to learn together. If you have an innate ability to forge meaningful connections across diverse fields and you are experienced working for organisations focused on systems change, we would love to hear from you.
We are seeking an exceptional Director of Strategic Development who will play a pivotal role in advancing Big Change’s mission. You will be accountable for cultivating a purpose-led partnership portfolio, taking responsibility for securing funding (£2m+) and further activating our community of supporters. You will be motivated to grow the organisation but not just for the sake of it; the value of your work will revolve around catalysing and deepening impact with a long-term outlook for the work we do.
This position involves working closely with our existing community of entrepreneurial major donors and funders as well as spotting new opportunities at the intersection of our expert team, innovative projects and expansive network. We have big aims around systems change and transformation so we’re growing our team in order to bring skills and experience in this space. The ideal candidate will have a strong background in leading partnership and programme development, working collaboratively with a focus on achieving sustainable outcomes. If you’d like to lead alongside a visionary and collaborative team then this will a great role for you.
About Big Change
Big Change is unashamedly hopeful for a future in which all young people can thrive in life. We know that the issues many young people face are multilayered and inter-connected, and the systems around them need to change in big and multidimensional ways. This is why we find and invest in the people leading change, backing projects and funding early-stage ideas with high impact potential. And why we provide opportunities for our community to connect, learn and act together. Our expert and committed team bring people together to spark lasting change.
Big Change Benefits:
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£1000 Learning and Development Allowance
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Cycle to Work and Season Ticket Loan schemes
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Flexible working
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Pension scheme with up to 5% matched by Big Change
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Monthly phone allowance
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Wellbeing allowance
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Unlimited annual leave policy
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Volunteering days
The Role
Accountabilities
1. Strategic Partnerships Development:
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Work closely with the senior leadership and development team to embed a long-term partnerships strategy.
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Take overall responsibility for Big Change’s income, driving the growth of a portfolio of partners that sets us up to achieve our mission, pre-empting and thoughtfully managing any tension between commercial and impact drivers.
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Qualify, develop, and manage relationships with strategic partners across the system, including complementary delivery partners, trusts, foundations, businesses, non-profit organisations and governmental agencies.
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Work with leaders in each area of the organisation to develop a strong model for partnerships linked to impact.
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Lead the creation of partnerships that enable experimentation and launch new ventures and projects.
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Negotiate and formalise partnership agreements that bring in resources, expertise, and influence to advance organisational goals.
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Lead by example with a fresh, creative and open-minded approach to partnerships.
2. Pipeline Development:
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Design and execute a comprehensive income development plan that aligns with the organisation’s goals and priorities.
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Lead on pursuits for funding opportunities through grants, major gifts, corporate sponsorships and other revenue streams.
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Work closely with the finance, impact and community teams to align fundraising efforts with project needs and organisational priorities.
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Track and report on fundraising progress, ensuring transparency and accountability in all pipeline development activities.
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Deliver on annually agreed revenue targets without compromising the integrity of the charity.
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Employ a robust control environment (e.g. policies and contract management), manage risks and implement risk mitigation strategies in relation to all fundraising and awareness raising activity.
3. Leadership and Team Development:
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Lead and mentor a team focused on partnerships and development in a systemic context, fostering a collaborative and innovative work environment.
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Champion continual professional development and support team members to grow and build their skills and careers.
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Foster an organisational-wide partnership mindset, responsible for sharing the knowledge, inspiration and tools.
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Manage departmental budgets, ensuring efficient allocation and use of resources.
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Contribute to the organisation's strategic direction.
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Develop, inspire and motivate others to fulfil their potential and foster collaboration across Big Change and its community.
4. Partner & Funder Engagement:
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Provide overall vision and leadership that inspires ongoing support for Big Change across our supporter network.
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Along with the wider team, develop and implement strategies to further deepen relationships with major donors and partners including individuals, foundations, and corporate sponsors.
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Lead efforts to steward major gifts and multi-year funding commitments for new and ongoing projects.
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Oversee tailored stewardship to major donors, ensuring their ongoing engagement and satisfaction with their contributions.
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Collaborate with the CEO and Trustees to identify and approach new prospects.
5. External Communication and Advocacy:
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Inspire stakeholders by expertly representing Big Change at events and external engagements.
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Define and communicate value propositions with ambition and deep insight.
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Advocate for the organisation's work within the philanthropic and broader social impact community.
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Collaborate with the communications team to enhance the organisation’s visibility and reputation through strategic messaging and outreach.
Skills / capabilities:
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Proven ability to develop and manage high-impact partnerships in a systems-change context.
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Team leadership experience with a focus on inclusivity, learning, development and collaboration.
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Strong track record in major gift fundraising and donor engagement.
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Experience of empowering managers within a team to take ownership of goals and priorities, and ensure that teams collaborate and share best practice effectively.
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Excellent communication, negotiation, and relationship-building skills.
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Ability to see potential synergies between seemingly unrelated fields that leads to exciting collaborations and novel approaches to complex problems.
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Ability to establish and manage effective working relationships with people of all working styles, backgrounds and industry-experience.
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Excellent organisational and strategic planning skills and the ability to assess, prioritise and manage a varied and demanding workload under pressure and with tight deadlines across different multi-disciplinary teams.
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Proven ability to think strategically and manage multiple priorities effectively.
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Creative, entrepreneurial self-starter with initiative, confidence, drive, and flexibility to deal with unexpected situations in a dynamic organisation.
Qualifications / experience
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3+ years leading a high-performing strategic partnerships team, preferably within a philanthropic or non-profit organisation.
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Experience leading teams that consistently meet 7-figure annual funding targets.
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Experience in launching and managing new ventures or projects.
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Understanding of approaching complex problems with systems change methodologies.
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Strategy design and delivery.
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Confidence and experience navigating varied funder landscapes (including trusts and foundations, businesses, major donors, government bodies).
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Reporting to senior governance bodies within a charity.
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Experienced in the negotiation and agreement of contracts with valued partners.
Personal Attributes:
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You’re a strategic, long-term thinker with a passion for philanthropy and social impact.
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You are able to connect with people at all levels and from a range of backgrounds. You are comfortable working across different sectors and you are driven to facilitate powerful communications.
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You love to be organised and detail-oriented but are comfortable with emergence and dynamic environments.
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You’re innately collaborative and team-oriented.
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Proactive and results-driven.
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Strong ethical foundations and commitment to the mission of Big Change.
We can’t wait to read your application and get a deeper understanding of your experience. Please feel free to dive into details and examples to help us see how you can make an impact with Big Change. Thank you for your interest and the time you’ve taken to apply - we’re excited to learn more about you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser Scotland
Brain Tumour Research is looking for a Community Fundraiser to provide support, and to help our donors and supporters fundraise, building connections to ensure a lifetime relationship between the charity and individual.
Position: Community Fundraiser – Scotland
Location: Home based, Scotland
Salary: Circa £28,500 per annum
Hours: Full time, 35 hours per week
Benefits: Holiday entitlement, 25 days per annum, excluding UK Public Holidays, access to a Employee Assistance Programme and option to join our healthcare scheme.
About the Role
This is a fantastic opportunity for an individual who wants to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK.
As Community Fundraiser for Scotland, you will help deliver our strategic plans and objectives, by generating and growing income through community fundraising activities. Our community fundraisers also help raise awareness by engaging people with our work, and recruiting and supporting the fundraising of individuals, challenge event participants, our Fundraising Groups and Charity of the Year partnerships.
About You
If you would like to join an exciting, innovative, and ambitious charity, with a passion for finding a cure for brain tumours, then we would love to hear from you.
Do you have:
- Experience in community fundraising, donor management and stewardship
- Good communication skills, with the ability to converse sensitively and empathetically
- Experience working to and meeting targets
- A high level of empathy for our cause
About Brain Tumour Research
Brain Tumour Research is an exciting, innovative and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
We are invested in our employees and are proud to be accredited by Investors in People.
Closing Date: 6th October 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Candidates may also have in experience in, or be looking for a career in: Fundraising, Donor Engagement, Community Events Coordinator, Public Relations, Trusts and Foundations, Fundraising Coordinator, Volunteer Coordinator, Fundraising Officer, Fundraising Executive
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Post: Fundraising Manager (Corporate and Events)
Based: Birmingham, with flexible/hybrid working
Responsible to: Chief Executive
Salary: £35,000 to £41,250 (pro rata)
Hours: 28 hours per week (.8 FTE)
Annual Leave: 25 days plus eight statutory bank holidays (pro rata)
Job Summary
This year, and every year, as many as 600 families in the UK will learn that their child has only half a working heart. These children have one of the most complex of all heart conditions, and there is no cure. Families in this situation need care and support to understand the information, make important treatment decisions, and meet the everyday challenges of living with half a heart can bring.
That is why Little Hearts Matter exists. We wrap a blanket of understanding and care around families at every stage of their half a heart journey. We are always here when they need us.
Without donations, Little Hearts Matter would not be able to offer our services, free of charge, to support individuals and families across the UK. We do not receive any government funding for our work. Our fundraising team is essential to raising these vital funds—over £440,000 annually. A better future for seriously ill children starts with you, our Fundraising Manager, within our three-person fundraising team.
In your first three months, you will get to know the charity well and figure out who our current supporters are. You will devise a plan for how you will use your experience to raise money, with a focus on building our challenge and events portfolio. You will also start building good relationships with key people inside and outside
Little Hearts Matter, including networking within the Birmingham and West Midlands business community.
By the end of your first year, you will have put your plan into action, continually improving it as you go. You will have built up our events and challenges portfolio, connected with donors, found new supporters, and tried out different ways to bring in funds and hit your target. You will have monitored your progress, using goals to measure success, and adjusting the plan when needed. Alongside this, you will have worked with the team to boost the Little Hearts Matter’s profile and impact so that fundraising efforts can keep going strong in the future.
About Little Hearts Matter
Little Hearts Matter (LHM) is a national charity with over 7000 members. We are the only charity in the UK that offers support and information to, and represents the needs of, children and families following a diagnosis of single ventricle heart disease (half a working heart). These congenital cardiac conditions can never be cured, even following repeated surgery, so the children must learn to live within the restrictions that their disability and fears for their future create.
Little Hearts Matter is there from the time parents learn of their child’s condition, through risk-filled treatment into a challenged-filled life at home. LHM is there to support the children, and their families, through their hopes and aspirations and the gradual realisation that they will never have the same life as their peers. Our aims are to:
Alleviate isolation by offering support, friendship and understanding from the time a diagnosis is made, through treatment decisions, hospital care and into life at home, eventually introducing parents and patients to other families who have similar experiences and shared concerns helping them to build a network of support.
Reduce fear by offering patients, parents, siblings, and the extended family a greater opportunity to understand the diagnosis and treatment paths available.
Reduce confusion and a lack of understanding by producing and supplying for free, user focused information that supports and aids understanding from the time of diagnosis, through treatments and into life at home.
Raise a greater awareness within Medical, Educational, Social and Governmental circles of the needs of children, and their families, as they travel through every stage of their lives.
Specific areas of responsibility
Working as part of the fundraising team, the Fundraising Manager will:
- Be responsible for their own portfolio of supporters, maintaining and growing income, regularly forecasting income and expenditure against agreed targets (circa. £200,000+ annually)
- Proactively manage and grow relationships with diverse corporate and community supporters, delivering tailored propositions where appropriate, providing excellent relationship management to maximise their impact and long-term engagement.
- Build excellent working relationships with regional partners, supporters, and volunteers, to maximise the impact of their own fundraising and identify new opportunities through their networks.
- Develop and lead on exciting and engaging events, challenges and appeals to support the Fundraising team meeting its financial objectives.
- Work collaboratively with the Chief Executive, Head of Service and Grants Manager to ensure synergy in planning and delivery of income generation targets.
- Maintain accurate records of supporter interactions on the CRM system to deliver exceptional supporter experience and harness the value of data.
- Attend events, including out of hours working where necessary (compensated by Time in Lieu)
- Be a passionate ambassador for Little Hearts Matter, always maintaining the highest level of professionalism.
- Ensure all Fundraising activity complies with the Fundraising Code of Practice, GDPR guidelines, EDI principles, and other relevant regulations, guidance, and policies.
- Provide line management for the Fundraising Coordinator (.6 FTE)
Person Specification
Key Requirements
Skills
Essential
Excellent relationship management
Strong and effective communicator capable of talking to a range of people with sensitivity and discretion
High IT proficiency (Excel, Word, CRM)
Strong written communication across multiple channels for marketing and stewardship
Commercial acumen, with the ability to maximise opportunities for LHM
Excellent team working, with the ability to work confidently alongside a range of charity stakeholders
Proven ability to multi-task, work in a busy environment, and problem solve
Analysing and reporting on financial performance
Desirable
Digital Marketing
Volunteer Management
Experience
Essential
Devising and delivering a strategy to successfully achieve a six-figure income target
Working in a fundraising environment
Managing conflicting priorities
Collaborating with multiple stakeholders
Working in a customer service-oriented environment
Desirable
Project or events management
Working in a relationship or account management role, or leading the delivery of partnerships
Creating new initiatives to drive/deliver income growth
Working for a health or disability charity
Knowledge
Essential
Understanding of Charities Act, Fundraising Code of Practice, relevant sections of GDPR regulations and other relevant legislation and guidance
Best practice in corporate and community fundraising
Use of databases/CRM to support and drive fundraising
Understanding of Equality, Diversity and Inclusion principles and a commitment to apply them
This job description is not exhaustive and other responsibilities may be agreed as appropriate.
Benefits
- Holidays: 25 days annual leave in addition to eight bank holidays.(pro rata)
- Parking: free parking space at head office.
- Working patterns: flexible and hybrid working patterns are supported.
- Pension: enrolment in the People’s Pension plan after three months.
- Career development: you will have opportunities for mentoring and training to stay up to date with the latest fundraising trends.
CV and covering letter to be submitted to Lisa Davies, Chief Executive. Please feel free to contact Lisa for an informal chat.
Closing date for applications 7 October 2024
We are the only charity in the UK that offers support to families following a single ventricle diagnosis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Philanthropy Manager
Manager: Senior Philanthropy Manager
Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham
Salary: £34,000-£40,000 (London) or £32,000-£38,000 (Manchester/Birmingham)
Hours: 5 days per week (37.5 hours) but open to part-time (30 hours minimum), and flexible working arrangements
Contract: Permanent
Overall purpose
The Philanthropy Manager will manage and steward a portfolio of funders and donors – across trusts and foundations, statutory sources and major donors – to secure annual and multi-year gifts in support of Breaking Barriers’ vision. As well as managing relationships with our existing donors there will be a focus on creating new relationships through proactive prospecting and developing a long-term strategic approach to stewardship and relationship development.
You will be an ambitious, enthusiastic, energetic, and autonomous fundraiser with a demonstrable passion for supporting people from a refugee background. You will have a strong track record of high-value relationship management and fundraising, ideally specialising in Trusts, Statutory, Major Donor fundraising or a related area. We are looking for someone who can successfully secure and steward gifts of 5 figures and above – so evidence of stewarding high-value relationships and high-quality written skills are key. You will collaborate with additional fundraisers across Trusts, Statutory, Corporate and Major Gifts to coordinate approaches and maximise opportunities across all functions.
We welcome applicants with relevant transferable skills from other sectors and other areas of fundraising but a strong knowledge of the fundamentals of grant fundraising is essential. We are looking for a passionate individual who can get people excited about the work we do and who wants to make a difference in the lives of individuals from a refugee background. You will share our energy and determination, and will be attracted by the idea of working in a team with big ambitions, and in which you will have the opportunity to grow and develop. We encourage creative thinking and new ideas so a proactive individual who is able to spot opportunities and take the initiative would thrive in this role.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Friday 11th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
The National Youth Agency is looking for an experienced Administrator
We are seeking a friendly, highly motivated and organised person to join our dynamic, ambitious team.
Contract: 12 Month Fixed-Term Contract
Full-time: 37 hours per week – flexible working
Salary: £22,042 - £26,800 per annum (dependent on experience & qualifications).
Location: Home based/Remote working with some travel required.
Ideally the postholder will live within commutable distance to our office in Leicester as there may be times when office administration support is required.
What we do
Youth work is the best methodology to unlock young people’s potential by providing high quality support and opportunities. Skilled youth workers build relationships that support young people to explore their personal, social, and educational development. Youth work enables young people to develop their voice, influence, and place within society.
As the national body for youth work, NYA has a dual function. We are the professional, statutory, and regulatory body (PSRB) responsible for qualifications, quality standards and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
About the Role:
- This is more than just a job.
- You will be joining our fun, friendly team and a progressive, supportive work culture which values a health work-life balance. Your contributions will also assist towards NYA's mission to champion and support high-quality youth work across England.
- We are seeking an experienced administrator to provide efficient day-to-day support across the organisation. This role requires someone who is friendly, professional, and capable of delivering excellent customer service.
- Key duties include a wide range of administrative tasks, requiring attention to detail, strong communication and organisational/ prioritising skills. The ideal candidate will be confident, flexible, able to multitask, and works well independently or in a team. Proficiency in Microsoft Excel, Outlook, Zoom, and TEAMS is essential as this remote working role involves liaising with internal and external stakeholders.
Responsibilities will include:
- Co-ordination and arrangement of meetings and events, including providing agendas, minutes and briefing documents.
- Acting as the point of contact for internal and external stakeholders ensuring all telephone and email enquiries are dealt with effectively and in a timely manner.
- Finance administration; supporting with processing expenses and the reconciliation of credit card payments.
- Preparing reports, documents and presentations for internal and external meetings.
- Managing database
- Booking travel, accommodation and venues.
- Any other duties that may reasonably be required of the role.
Please download a copy of our Candidate Pack to see full information and experience required for the role.
Why work for us?
Our team members rated NYA 9 out of 10 as an employer 90% would recommend working at NYA to their friends and family.
- NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions including training and corporate mentorship opportunities.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
To apply now:
Please download our applicant pack to find out more about the role and requirements
Please use our online application process to submit the following by 23:59 on Wednesday 16th October 2024:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the 'About You' section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the person specification. Please note that the covering letter is an important part of the application and we will not accept CV’s without one.
- Diversity monitoring information – your data will be stored separately from your applications and will at no time be connected to you or your application.
- We encourage you to apply without delay as we will close the recruitment process early if we receive a sufficient number of applications.
Interviews to be scheduled: Tuesday 29th October 2024.
REF-217 089
Project Manager
Location: Head office (Victoria) with time spent at Sydenham Hill Wood and Dulwich Wood, plus roughly 2 days home working
Tenure: This is a 3 year fixed term position.
Salary: £41,055
Flexible working: Hybrid working is available in this position, with homeworking typically 2-3 days per week. Flexible working requests are available from day one.
We also offer:
- 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
- Benefits platform with discounts on retail, dining and days out
- Salary sacrifice schemes for gym, bicycles and nursery/childcare
- Access to a free Employee Assistance Scheme to support you inside and outside of work
- Enhanced maternity and paternity pay
Role & Responsibilities
We’re proud to have recently been given funding from the National Lottery Heritage Fund to complete the next phase of our ‘Reuniting Sydenham Hill Wood & Dulwich Wood’ project.
The project will focus on 27.4 hectares of ancient woodland habitat in the largest remining tract of the Great North Wood in South London. This natural heritage is a vital resource for the local community – the Woods saw an unprecedented 81% increase in footfall during the height of the pandemic, with visitor numbers increasing from 189,645 in 2019 to 343,385 in 2020. Only fragments of the ancient Great North Wood landscape remain; this project will help to ensure the long-term protection of the largest area of remaining Woodland.
As Project Manager, you can expect to:
- Oversee all work, ensuring that all project work is completed on time and to budget as described in the delivery phase, holding quarterly meetings to ensure we’re on track
- liaise and further develop relationships with relevant partners and funders
- oversee procurement and management of contractors in the capital works programme for the Woods, this includes the installation footpaths, conservation fencing, boundary railings, and improved entranceways
- oversee and coordinate the Woodland Activity programme which will be delivered by the Senior Officer - Sydenham Hill Wood & Dulwich Wood & the Learning & Engagement Officer along with volunteers
- to implement a signage & interpretation strategy for Dulwich Wood to enable greater, physical and intellectual access
- liaise with the Trust’s Ecologist & manage Ecology Consultants as required. To oversee the implementation of surveys
Our ideal Project Manager
- Experience of project management including budget management and reporting to funders
- An understanding of urban wildlife conservation issues, including woodland habitat restoration and management
- Experience of managing contractors for capital works & consultants
- Understanding of and commitment to equality, diversity & inclusion
- Experience of managing staff, or substantial experience of formally managing volunteers
- Experience of partnership working with a wide range of organisations including landowners, local authorities & community groups
- Experience of delivering on evaluation frameworks and contributing to evaluation reports
(Please see job description for full person specification)
Closing Date: Monday 14th October at 9am
Interviews: Are scheduled to take place week commencing 21st October and reasonable adjustments will be offered to all candidates including the choice to meet online or in-person.
Does this sound like you? We’d love to hear from you!
Our vision is a London alive with nature, where everyone can experience and enjoy wildlife. In order to achieve our goal of engaging everyone in protecting London’s wildlife for the future, we know that our staff team needs to better reflect and represent all of London’s communities. Read more about London Wildlife Trust’s commitment to Equality, Diversity and Inclusion on our website. We are also committed to ensuring the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people, read more about London Wildlife Trust’s commitment to Safeguarding on our website.
We’re proud to have recently been given funding from the National Lottery Heritage Fund to complete the next phase of our ‘Reuniting Sydenham Hill Wood & Dulwich Wood’ project.
The project will focus on 27.4 hectares of ancient woodland habitat in the largest remining tract of the Great North Wood in South London. This natural heritage is a vital resource for the local community – the Woods saw an unprecedented 81% increase in footfall during the height of the pandemic, with visitor numbers increasing from 189,645 in 2019 to 343,385 in 2020. Only fragments of the ancient Great North Wood landscape remain; this project will help to ensure the long-term protection of the largest area of remaining Woodland.
REF-217006
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing support, information and referral on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
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Trusts and Foundations Manager
[Trialling hybrid working: 2 days in the office per month, which is subject to change]
Compulsory 2-week office attendance during an appeal
Salary: £40, 560 per annum.
Contract status: Full time, 3 years fixed term
***Please download the job description for full details***
This is a new role at the DEC and developed as a key part of the DEC’s 2024-2029 strategy. The DEC has a wide range of established relationships with trusts and foundations, many of which give 6- and 7-figure sums to DEC appeals. The Trusts & Foundations Manager will be responsible for providing excellent stewardship to our portfolio of trusts and foundations. In addition, the role will also be responsible for cultivating new relationships for the DEC through thorough research, and through the prospect development cycle, to raise money for DEC appeals. In addition to appeal fundraising, the Trusts & Foundations Manager will be responsible for delivering on a new core cost fundraising strategy, in close partnership with the Head of Philanthropy & Partnerships.
Demonstrable, transferable trusts and foundations experience and knowledge, (preferably within the humanitarian & charity sector), will hold you in good stead for this exciting new role.
Key responsibilities include:
Strategic Development: Develop and manage the trusts and foundations portfolio and create compelling proposals for future appeals and core costs income. Showcase new ideas and innovative approaches for growing and developing a pipeline of new prospects. Develop engaging stewardship plans.
Administrative Compliance: Lead and manage, robust and professional grant management, ensuring systems and processes are fit for purpose, streamlined and accessible. Remain compliant with grant terms and conditions, ensuring you are clearly communicating the unique contours of the DEC model whilst providing comprehensive and inspiring impact reporting.
Relationship Management: Maintain regular contact and collaboration with internal teams to collate a high-quality suite of communication materials and stewardship plans specific to a trust and foundation audience. Proactively reach out and build long-lasting relationships with funders to reach ambitious fundraising targets.
Monitoring and Evaluation: Monitor, measure and evaluate progress against the DEC’s strategic goals and funds raised from trusts and foundations. Prepare regular reports for senior management and trustees on the development, progress and future strategic actions for trusts and foundations at the DEC.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
Job Title: Energy Efficiency Adviser/Caseworker
Accountable To: The C.E.O
Responsible To: Advice Services Manager
Working Hours 21 hours per week (3 days)
Salary: £19,530 per annum (Including London Weighting)
Location: Limehouse Project, Unit 2, 789 Commercial Road, London
E14 and Other outreach venues across the borough
PURPOSE OF THE JOB:
The purpose of this job is to provide energy efficiency advice and casework-level support to individuals and families living in low-income households and facing fuel poverty. The primary goals of the project are:
1. Raise Awareness & Energy Savings - Educate vulnerable local communities, who may lack prior knowledge, about strategies for reducing energy costs and achieving long-term energy and financial savings. The aim is to empower individuals with practical energy-saving techniques and encourage grassroots peer learning within these communities to help spread survival strategies.
2. Energy Advice & Fuel Debt Support - Offer detailed guidance on energy management, including addressing fuel debt issues, to help clients understand their fuel usage in the context of their overall financial situation. This includes enabling individuals to make informed decisions about energy consumption and related financial matters.
3. Assist Vulnerable Communities in Energy Crisis - Equip particularly vulnerable households with the skills necessary to cope with the growing crisis in household energy debt, as consumption rises sharply. This involves preparing communities to manage their energy usage and finances more effectively in the face of increasing energy costs.
4. Income Maximisation & Benefits Awareness - Help raise awareness about entitlements and assist clients in claiming relevant benefits to maximise family income, ultimately helping them manage energy expenses more sustainably.
KEY DUTIES AND RESPONSIBILITIES:
- Holistic Client Assessment and Support - conduct detailed confidential interviews with clients, applying a holistic approach to assess their needs for advice and support.
- Compliance and Quality Standards - Provide energy efficiency advice and casework support that adheres to the Advice Quality Standard (AQS).
- Comply with AQS case management and case recording procedures and processes, contributing to the delivery of high-quality advice and casework, and the collection and reporting of statistical data as required to enable accurate evaluation of the impact of the service and reporting to funders.
- To be responsible for delivering high-quality one-to-one advice and casework on energy efficiency - targeting our food hub participants and other local residents who are on low income.
- To raise awareness and assist people without any previous awareness/knowledge of how to save on energy costs and develop long-term energy and monetary savings within their homes.
- To facilitate and deliver monthly Switching Off Poverty workshops/talks/group sessions about fuel poverty; how to identify at-risk local residents; what tools/assistance is available; and how to impart help and guidance following the end of the programme - these workshops aim to enable participants to access tools and develop the new skills required to help them monitor, track, record, and understand their household fuel use and bills.
- Provide advice and assistance through a range of channels; Face-To-Face, Telephone, Teams/Zoom, WhatsApp as well as via email/letter.
- To ensure that the service offered is tailored to the needs of clients and takes into account the particular needs of each individual, including issues around communication, understanding, and vulnerability.
- Through clear communication and consultation, ensure that clients remain involved in resolving their energy debt, benefit, and money management issues and are kept informed on the progress of their case throughout our work with them.
- To provide advice and support around energy efficiency and money management; income maximisation; budgeting; saving; debt and understanding and accessing appropriate financial products.
- To effectively use the database system (Lamplight) to organise and manage client support and to take on issues (as cases) for the client that may have issues with billing and metering problems. Take up complaints and provide grant-assisted schemes. All work is to follow the file LHP’s management procedure.
- To be responsible for the delivery of an agreed annual project plan, meeting targets and milestones for the Energy Efficiency advice service.
- To liaise with other agencies and develop and sustain good working relationships with those agencies.
- To be responsible for maintaining project files with evidence of project outputs and milestones.
- Supported by the Advice Services Manager and members of the team, you will collectively develop relationships with other organisations by attending various borough-wide forums and raising awareness.
- To be responsible for preparing the quarterly project monitoring report to send out to the funder and ensuring progress against milestones and achievement of agreed targets are being met.
- To contribute to the monitoring of the project and provide quarterly and annual monitoring data and evaluative reporting to the Services Manager for dissemination to the Funders.
- To establish and maintain warm relations of trust and cooperation with clients in keeping with the Limehouse Project ethos.
- To remain alert to issues relating to capacity, client understanding, and safeguarding issues when working with clients and promptly consult with the Advice Services Manager regarding any areas of concern.
- To respond to clients’ file reviews, take action and follow the key date task diary on the LHP database system.
- To strictly adhere to all LHP policies, in particular those on confidentiality, equal opportunity, case recording, file management policy, etc. Strictly follow the AQS Quality System e.g. clients’ filing system, monitoring system, referral system, etc, and keep them up to date.
- Community Engagements and Partnerships – Liaising with other agencies, such as local authorities, health services, and community organisations, on behalf of clients.
- To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
- Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
- Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
- To observe all rules relating to Health and Safety.
GENERAL RESPONSIBILITIES:
1. To support the Limehouse Project’s overall goals and vision.
2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc., and its online appointment sheets for LHP and external partners.
3. Attend Limehouse Project staff meetings regularly.
4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.
5. Keep up to date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.
The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.
PLEASE APPLY VIA OUR WEBSITE, USING THE APPLICATION FORMS.
The client requests no contact from agencies or media sales.
Location: Our offices at Wesley Memorial Hall in central Oxford, outreach locations and home
Hours: 21 hours per week (0.5676 FTE)
This role is designed to meet the debt advice needs of Oxford residents. The post holder will provide debt advice including benefit checks, ways to raise income and reduce overheads. Advice will be given by telephone/email, by appointment in person at our office, and to drop in clients at outreaches.
- A trainee position may be considered for the right candidate at a trainee salary level
- A fully remote position may be considered for a candidate with relevant experience.
Role purpose: to provide an effective and efficient debt advice service to local residents within the aims, policies and principles of the CA service.
Key responsibilities:
- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
- Use the Citizens Advice Information System to find, interpret and communicate the relevant information.
- Research and explore options and implications so that clients can make informed decisions.
- Act for the client where necessary by negotiating, drafting or writing letters and telephoning.
- Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.
- Signpost and refer internally and externally as appropriate in order to link clients into additional relevant support .
- -Ensure that all work conforms to the office systems and procedures
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
We're looking for:
- Experience of advice work in debt and benefits. Ideally also experience in a wider range of areas - for example, housing, employment, consumer and immigration.
- Ability to work sensitively with a diverse range of clients
- An understanding of the issues involved in interviewing clients, particularly those who may be experiencing stress and anxiety.
- An ordered approach to your work and an ability to follow set procedures concerning casework and file management etc
- Ability to use IT in the provision of advice and the preparation of reports and submissions.
- Good oral communication skills with particular emphasis on negotiation and representation skills on the telephone.
- Ability to communicate effectively in writing with particular emphasis on negotiation and representation skills and on preparing grant applications, reviews, reports and correspondence.
- Numeracy skills required to understand statistics and check calculations.
- Ability to monitor and maintain own work to comply with set standards
- An understanding of and commitment to the Aims and Principles of the Citizens Advice service including the services Equal Opportunities policies.
- Ability to work independently without close supervision, to prioritise own work, meet deadlines whilst contributing to the wider Citizens Advice team.
Why join us?
As a Debt Caseworker, your work will directly impact the lives of our clients, helping them navigate challenging situations and find the solutions they need. Benefits for working with us also include 28 days holiday per annum pro-rata, plus pro-rata bank holiday allowance, access to our Employee Assistance program, and a 5% employer pension contribution. You will get to work with our friendly and dynamic team, all committed to making a positive change in our community.
Apply now!
If you are dedicated to making a positive difference, we would love to hear from you. More details available on our website via the apply button
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The Direct Marketing Manager, Retention, is a newly developed role at the DEC, responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.
The Direct Marketing Manager, Retention will:
- Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
- Lead on the production of retention and reporting back materials for individual and community supporters,
- Manage the development and maintenance of specific supporter journeys,
- Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.
Key responsibilities include:
Strategy and Planning
- Develop and implement the direct marketing retention strategy, ensuring that past learnings are built upon, and new ideas are tested.
- Develop and implement specific audience journeys for segments across both the life cycle of a DEC appeal and between appeals.
- Ensure timely and relevant communications to all direct marketing, community, and legacy audiences on the impact of their donations.
- Build an improved supporter journey strategy for new, repeat, and lapsed donors.
- Lead, design, and monitor the collection of audience insight during appeals.
Fundraising
- Develop the DEC’s donor journeys for individuals and community supporters, monitoring the development of segments and the engagement of repeat donors.
- Provide analysis during and following an appeal of performance to measure and report performance against key indicators and develop recommendations for improving impact in the next appeal.
- Support the stewardship of community fundraisers and groups in conjunction with the Supporter Services team.
Networking and building relationships
- Develop excellent working relationships with the DEC’s suppliers including creative agencies, media agencies, SMS and email suppliers, and the print/mailing house.
- Work with permanent and temporary staff at the DEC during appeals to maximise the success of the appeal.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
We are looking for a skilled Finance Manager, ideally with experience of working in the charity sector, with the ambition to help take Avon Needs Trees (ANT) to our next level of impact.
Your legacy will be a tangible impact on slowing down climate change and helping nature recover by overseeing and leading on financial management, financial reporting and accounting across ANT, at the organisational level and for our projects.
You will oversee ANT’s finances and ensure good fiscal management of all its affairs, helping to deliver on our goals to plant hundreds of thousands of trees and complementary habitats.
The client requests no contact from agencies or media sales.
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A wonderful opportunity to work in the lively community library and the busy community centre in the heart of Primrose Hill. You will be an integral part of all the work that takes place in this strong local community.
Primrose Hill Community Association (PHCA) run a community centre and a community library. This post will be helping to administer the work of both, including helping to administer membership, newsletters, social media, activities, events, projects, hall hire, meetings etc. It is a lively, busy environment in which to work.
We are currently looking for a part time administrator to work 8 hours per week in the Primrose Hill Community Centre office, days/times by agreement, and a further 12 hours per week at the Primrose Hill Community Library, days/times by agreement. The work is during normal office hours but helpful if you could work occasional weekends or evenings.
£27000 p.a (inc LW) pro rata based on a 40 hour working week.
Your place of work will be Primrose Hill Community Centre, 29 Hopkinson’s Place, London, NW1 8TN and Primrose Hill Community Library, Sharpleshall Street, London, NW1 8YN.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We are looking for a community organiser with a strong project management background, or a project manager who has trained as a community organiser to help us grow a new project, The Help Desk, while overseeing our Open Collective service. Open Collective is a platform which enables groups to transparently and collaboratively manage their funds. We fiscally host around 600 groups using OC – they are supported by a Programmes Assistant, who would be managed by this role. This will give you oversight of the service and provide you valuable insights into the needs of groups.
The Help Desk is a new project in SCN which will support our growing community of grassroots groups and movements within our ecosystem. Over the next 4 years, we are planning to build a strong, vibrant and supportive community amongst our groups, with access to resources, training and mentorship/networking and fundraising opportunities. You will be responsible for project managing the build-out of the Help Desk and developing and organising the SCN community. This includes monitoring progress and reporting against the funding secured. While some plans and activities have already begun, you would be expected to further shape the vision of the Help Desk, pivoting in response to feedback and learnings.
You will work closely across the Delivery Team to ensure that the Help Desk is relevant to the different types of groups we host, as well as the Head of Programmes, who you will support in consolidating insights for sharing with partners. Together with the Business Development team, you will also be responsible for exploring the income streams required for the following 5 years. You will also be managing the overall project budget alongside managing mentors, staff, volunteers, interns, and leaders, where appropriate.
ABOUT YOU
The role would suit someone that understands the needs of community groups and the pressure and challenges they face as they scale their impact, while also having agile and creative project management skills. A large part of the role is getting to know the groups and to support both the development of network weaving across the groups and building out the resources they need. Because of this, you will enjoy connecting with people from different backgrounds, and have good problem-solving skills.
As you will have oversight of our Open Collective service, you will need to have some understanding of how community groups could use tech platforms to support their infrastructure and how this can relate to their impact. You will also be managing one member of staff and while you will be given training and support, some management experience is desirable.
The ideal candidate will have a positive attitude and be open to learning and growing with us as we build our programmes and services. On top of seeking out partnerships and opportunities that will help SCN better support its community groups, you will be regularly holding spaces for groups to connect and feeding back any relevant insights to the team. You should have a good understanding of the power dynamics and community trauma that exists at this level of organising and be able to act as a bridge between SCN and the social impact of the groups.
As a small team working directly with the groups and to a project plan, you will be outgoing, proactive, very organised and good at managing various tasks at the same time. You will be keen to make an impact in a small team and be hungry for searching out opportunities to develop yourself, the Help Desk and the business.
SKILLS & EXPERIENCE
Person specification includes:
- Experience of community organising or development within a community or network, ideally with people from varied backgrounds
- Strong and agile project management skills
- Exceptional organisational skills and attention to detail
- Strong and creative problem-solving skills
- Experience of organising resources for both digital and physical spaces
- Demonstrable experience of facilitation and event planning
- Ability to increase community activity and engagement
- Strong oral and written communication skills
- Experience with line management, and ideally matrix management
- Highly proficient in Microsoft Office, GSuite, online booking and meeting systems
- An understanding and/or experience of working with project management software and CRMs
- An interest in social change and innovation
We will give you full training on our internal systems and processes and other methodologies that will be relevant to your role.
KEY RESPONSIBILITIES
As Programme and Community Development Lead, you will be responsible for supporting and building out the community of grassroots groups and movements across all of SCN. This may involve organising events, further developing our communications, seeking out and maintaining partnerships with relevant service providers. Note that this is a new and emerging role and you will also be expected to help input on its direction depending on the needs of the groups and the opportunities in the sector. The role will involve:
- Project Design, Planning & Reporting – 25%
- Be responsible for the build-out of the Help Desk (project plans, timelines, and budget etc.) and coordinate across SCN to ensure timely delivery
- Monitor the outreach and impact of the Help Desk
- Report back to internal stakeholders (primarily the Head of Programmes and the CEO) on progress, risks, and learnings
- Draft any financial and narrative reports required by grants funding the Help Desk, with the support of the Head of Programmes
- Work alongside the Business Development team to build SCN’s profile and raise awareness of the Help Desk, e.g., by presenting at relevant events
- Together with the Business Development team, explore the income streams required for the Help Desk
- Community Building and Support – 60%
- Build and maintain networks, e.g., SCN Facebook group for grassroots groups, Founders’ Mailing List
- Directly support SCN’s groups where possible, e.g., short calls to help diagnose their challenges and signpost them to relevant resources
- Plan and host regular convenings, trainings, and workshops, both virtual and in-person, to help groups connect with each other and to other relevant service providers
- Further develop SCN’s Resource Hub and keep it updated
- Develop and maintain strong partnerships with other relevant service providers, creating a network of infrastructure support for SCN’s groups
- Develop and support mentoring networks for groups as needed
- With the comms team, develop and oversee a comms strategy to ensure regular communications with networks and stakeholders
- Management and Programme Oversight (OC) – 10%
- Manage the Programmes Assistant (OC), overseeing their duties and responsibilities and mentoring their development in their role and the organisation
- Oversight of Fiscal Hosting on Open Collective and reporting back on performance and escalating any risks and issues to the Head of Programmes
- Teamwork and collaboration – 5%
- Work with the rest of the SCN team to ensure there is sharing of knowledge to improve systems and practice across all services, making sure the services are aligned
- Work alongside and support the full SCN team to ensure we are delivering the vision and strategy
The client requests no contact from agencies or media sales.
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Job title: Fundraising Administrator
Reporting to: CEO
Hours: Full (37.5 Hours) or Part-time (minimum 24 hours)
Salary: £22,308 pro rata per annum
Contract: Permanent
Job Summary:
Pete’s Dragons is an award-winning charity which provides postvention support to those affected by suicide.
We are looking for an enthusiastic and creative person that would like to help develop and grow the charity’s fundraising capacity.
The role will involve nuturing relationships with funders & partners, assisting with the logistics of fundraising events, liaison of volunteers, day-to-day running of social media profiles across multiple platforms and providing administration support to funding projects.
Ideally, we are looking for someone to take on this role with a view to engaging in training & development which will support a step up to being a Fundraising Lead.
Pete’s Dragons is fast growing and dynamic. To be the right fit in our team you will relish change and growth and be able to spin many plates whilst keeping a huge smile on your face!
Role Specific
- Manage existing and support new fundraising events, including attendance at events where required.
- Develop and cultivate relationships with sponsored event participants and community fundraisers.
- Provide administrative support for community events.
- Manage the Pete’s Dragons CRM system ensuring all fundraising information is recorded accurately in a timely manner.
- · Respond to general enquiries relating to community and events fundraising.
General
- Provide a welcoming and professional first point of contact for all callers and visitors to the Pete’s Dragons office.
- Receive queries by telephone and email, responding appropriately by providing basic information about Pete’s Dragons services; recording and referring to the appropriate team; or signposting to other services where necessary.
Organisational Responsibilities
- Work in accordance with Pete’s Dragons aims, objectives and values
- Work in accordance with all Pete’s Dragons policies and procedures.
- Work flexibly to best meet the needs of the service which may include undertaking occasional evening and weekend work.
- Be an ambassador for Pete’s Dragons
In addition, you will be
- Personable, collaborative, and good at working both in a team and under your own initiative.
- Flexible and dynamic, with an ability to adapt and respond quickly to a fast-changing environment.
- Able to prioritise tasks and workloads to ensure that deadlines are met.
- Observant and detail orientated.
The role is office based at Pete’s Dragons HQ in Exmouth, with occasional travel to our other locations in Plymouth, Torbay, and Barnstaple so the ability to drive, a full clean driving licence and access to a vehicle is desirable.
A DBS check will be required for this role.
The client requests no contact from agencies or media sales.