Volunteer Manager Jobs

About Us: Ashford & Tenterden Umbrella has been providing social support and a safe space to all members of our community for more than 30 years. We have a focus on those who may find themselves in vulnerable situations such as mental health struggles, loneliness, bereavement and learning disabilities.

We offer a free drop-in service open to all, three days a week in central Ashford. Our team is passionate about making a real difference, and we are looking for a dynamic and experienced Charity Manager to help us deliver the service to current users and potential new users who may benefit from our service.

Role Overview: As the Charity Manager, you will be at the heart of our organisation, overseeing daily operations, managing resources, and assisting with strategic initiatives. You will report directly to the trustees and you will assist in managing our small team of staff and volunteers to ensure our programmes run smoothly and effectively.

Key Responsibilities:

• Manage day-to-day operations at our drop-in service, ensuring efficiency and effectiveness in all activities. One or more trustees are generally presenta at these sessions and they will provide support during your induction period.
• Assist the Treasurer with budget management, financial planning, and reporting. (No special skills are assumed but a willingness to use or learn some basic MS Excel processes is expected.)
• Assist with recruitment, training, and management of staff and volunteers, fostering a positive and productive work environment.
• Assist with compliance and policy, as it applies to the charity. 
• Updating elements of the charity website from time to time, by changing text and adding images, with support from our external web team. (No specialist skills are expected, but a willingness to gain some skills is expected.)
• Build and maintain strong relationships with partners, stakeholders, and the community.
• Monitor and evaluate outcomes, using data to drive improvements and demonstrate impact.

Qualifications:

• Proven management experience, preferably in the non-profit sector.
• Leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Computer literate and willing to learns skills in any familiar IT, as required to manage the charity.
• Passion for our mission and a commitment to making a difference.

What We Offer:

• A fulfilling and impactful role in a supportive and passionate team.
• Flexible working hours (some core hours necessary) and a positive work-life balance.
• Competitive salary and organisational pension.
• Generous annual leave entitlement (pro-rata for part-time employees).

How to Apply: We would love to hear from you! Please send your CV and a cover letter outlining your suitability for the role.

Join us in making a difference!

Ashford & Tenterden Umbrella is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Operational Managers at Carers Leeds play a crucial role in managing a dedicated team and overseeing key areas of our service delivery. The successful candidate will work with other Operational Managers and the Senior Management Team to ensure that the service we deliver is first class.

The postholder will manage our busy Carers Leeds Advice and Support Team who are the first point of contact for most carers and professionals. This includes ensuring the smooth running of our Advice Line and Triage process, overseeing delivery of Carers Leeds benefits offer and leading a team of Carers Support Workers who work across our service.

The position requires strong leadership skills, confidence in overseeing several different areas of work and the ability to manage change.

We are a highly values driven organisation with a strong commitment to equality, diversity and inclusion.

This post is subject to a satisfactory a DBS check. 

Excellent terms and conditions including:  

25 days annual leave plus bank holidays  

Flexible working

Hybrid working (part home/part office based) 

Employee Assistance Programme 

Health and Wellbeing activities 

Purpose of the job

The primary purpose of this newly-created role of Events and Office Manager is to deliver in-person and online events and experiences for children, young people and registered leaders in the London District area.

These events will include activity days, competitions, learning and development sessions and awards and recognition events. Their successful delivery relies on team working with key volunteers and trustees, creative and careful planning, effective communication, and efficient administration and engagement with suppliers and participants.

About The Boys’ Brigade in London

The Boys’ Brigade London District is comprised of 70 companies (local groups) located from Slough in the West to Margate in the East, Hoddesdon in the North to Tonbridge in the South. The area includes the companies located in the whole of Greater London as well as all the companies in Kent.

The companies within the District are organised into seven Battalions of varying sizes. The Boys’ Brigade in London has faith in young people and supports Companies & Battalions, to provide them with opportunities to learn, grow and discover in a safe, fun and caring environment that is rooted in the Christian faith. It will do this through workstreams that connect, equip, enable & engage, a mission which aligns with The Boys’ Brigade UK & ROI Vision, Mission & Values.

Key responsibilities

The jobholder will:

• Work with volunteer teams (sub committees) to create a calendar of events for children, young people and registered leaders for each session (academic year). 
• Drive forward and support volunteer teams to plan, organise and deliver the agreed calendar of events.
• Develop and execute a simple communications plan to advertise events to the right people, using and appropriate mix of email, social media and paper.
• Be responsible for systems to register participants and collect payments.
• Liaise with external suppliers and venues and handle payments in line with London District’s agreed policies for financial management.
• Ensure that safeguarding, health and safety risks are managed according to national Boys’ Brigade policies and guidance, and prevailing legislation.
• Lead or be part of events teams that ensure the smooth delivery on the day.
• Support the administration of grant funds (including the Jack Petchey Award Scheme) within the District.

About you (person specification)

Essential. You will:

• have GCSE maths and English at grade 4 or above (or equivalent)
• be able to self-motivate and work without close supervision.
• be sympathetic to the object of The Boys’ Brigade.
• have a proven track record – professionally or as a volunteer – of successfully delivering events.
• have experience of working with volunteers with different backgrounds, skills and time to offer.
• be capable of accurate administration, including of financial transactions, and courteous customer service.

Desirable

• You will be familiar with The Boys’ Brigade operating model, or that of other organised Christian youth work.
• Understanding and experience of supporting charity governance, in either a voluntary or paid capacity.

Pay and benefits

£30,000 per annum pro-rated plus reasonable travel and office expenses. Overtime payments may be available.

Location

Homeworking with occasional travel to events in London. Applications are welcome from beyond the London District area but travel costs will only be met within the District area. Home office equipment (laptop, phone, printer etc) will be provided.

Working pattern

This is a part-time role requiring an average of 18 hours per week.

London District are open to considering a range of working patterns for this role, including a regular pattern of mornings and afternoons, or a more flexible approach across a month or term. The role would also be suitable for term-time only working.

Within that overall flexibility, the role will require some evening working (on average four to six times a month) for example to meet with key volunteers, or to facilitate training and events. The role will also require working specified weekends to be part of event teams for key London District events (up to 6 times a year).

Recruitment process

Applications should be submitted by 23.59 on Friday 13 September. Interviews will be held in October in central London. Your application should comprise:

• A covering letter (maximum 3 sides of A4) outlining how you meet the person specification and
• Your CV (maximum 2 sides)

Short-listed candidates will be asked to provide two referees.

Candidates will be subject to a DBS check before they can be appointed.

Can you inspire and be inspired? Can you motivate others to deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you whilst you develop and lead a team of up to 25 stores in the Newcastle and surrounding area to success.

At Barnardo's we believe in children the funds we raise in store support the most vulnerable children and Young People in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in your area, you will take full ownership of the day to day management of your stores, you'll maximise their income and lead and inspire your team of managers.

You will have a sound retail management experience, which will ideally be from a multi-site environment; you will have shown in your experience an ability to achieve budget, revenue, cost and profit targets as well as KPI's. You will be an outstanding leader who can bring team building and organisational strengths to your team alongside ensuring that the very highest standards of presentation and customer services are upheld throughout your area – your aim will be to make your store's the best in town, for customers to visit and for your colleagues to work in.

If you are interested in applying for these roles, you must live within the area East Coast from Darlington to Berwick and must hold a full time driving licence for a minimum of 2 years.

Please note salary offered will be non negotiable.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience. It is a requirement of this role to hold full time driving licence for a minimum of 2 years.

*As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

About the role:
Bankside Open Spaces Trust is looking to recruit a dynamic and organised Centre Manager with a passion for community and young people to lead and manage our operations, drive engagement, and foster a sense of belonging within the community. This is an exciting and varied role working with an award winning environmental and community charity in Central London.

Role Overview: 

This role is based at our Living Space Community Centre in Waterloo, SE1, which is a vibrant and inclusive centre dedicated to promoting free to access youth activities, it has 2 halls for hire and 5 small non-profit business offices upstairs. The Community Centre Manager will proactively take the lead working with staff, stakeholders, partners, hirers and the local community raising awareness of BOST’s work, animating the centre, ensuring its sustainability.
You will be responsible for various aspects of facilities management, health and safety, planning and delivering projects within the centre, managing a small team, financial management and planning.

Excellent communication skills are required in both written and verbal communication with a friendly and welcoming manner. You will need to be flexible in your working approach, working both independently and as part of a team to deliver the aims of the charity. This will include working evenings and occasional weekends.

About Bankside Open Spaces Trust:

Bankside Open Spaces Trust is an environmental and volunteering charity. We were launched in 2000 by a group of local people with an aim to improve the SE1 area, making it a greener, more beautiful place to live and work.

We manage and maintain open spaces, welcome volunteers from both the community and the corporate sector, run regular gardening groups, support park steering groups, organise and take part in public events and educational projects, and offer advice to others. We collaborate closely with local residents and businesses to champion green spaces.

Thousands of people enjoy our open spaces every day. Each of our sites is unique, with its own atmosphere, identity and sense of place. Our spaces include Red Cross Garden, Marlborough Sports Garden, Waterloo Millennium Green and Tate Community Garden. Our spaces have won more than 32 awards, including the UNESCO Man and Biosphere award, London in Bloom Champion of Champions and the MPGA London Spade for our community gardening partnerships.

None of our work would be possible without our incredible staff, volunteers and trustees. We are partnered with numerous community organisations, housing associations, educational and health organisations, landowners and funders who have worked with us over the years and their continued support is what makes Bankside Open Spaces Trust what it is today.

Apply via our application form. CV's will not be accepted.

We look forward to receiving your application to join our friendly team.

Age UK Hertfordshire is looking for a HR Manager to lead the HR department in line with HR and Organisational priorities, so that we are in a position to recruit, develop, motivate, performance manage, reward and retain the skills required to lead, manage and deliver our strategic goals

HR Manager
Location: Hybrid between home-based and Hertford office (occasional travel to other sites will be required)
Salary: £37,500 - £40,000 FTE per annum
Hours: Full time, 35 hours per week.  Part time hours considered
Benefits: Holiday entitlement, 25 days per annum plus UK Public Holidays, rising with length of service

About the Role

This is an exciting opportunity to lead our HR Team.

As HR Manager, you will work with the Senior Management Team and Heads of Departments to ensure all HR activity throughout AUKH is carried out effectively and in line with statutory and internal policy requirements.

About You

If you would like to join usthen we would love to hear from you.

Do you have:

• Relevant HR experience of operational HR managing employee relations, recruitment, training and  development, as well as an up-to-date knowledge of HR best practice and employment legislation
• Good communication skills, with the ability to converse sensitively and empathetically
• CIPD Level 5
• Excellent organisational skills

Interested?

If you would like to find out more, please click the apply button and submit your CV together with a supporting statement telling us how you meet the person specification

We offer 

Training and development

Contributory pension scheme

Health care plan after an initial qualifying period.

For further information please take a look at Age UK Hertfordshire's website.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Ruils is a user-led charity based in the Richmond borough that supports disabled children and adults and the elderly to live independently, be part of their community and to live life to the full. We provide information, advice, advocacy, befriending and activities to our clients and their families.

As part of this mission, we deliver accessible and inclusive community group activities and volunteer-based services for disabled residents. Our ambition is to enrich people’s lives, help with their mental health challenges and reduce their isolation and loneliness. We have broadened our community remit to also identify, advise and support residents living with health inequalities in the Borough of Richmond as an NHS Southwest London Integrated Care Board Core20Plus5 Partner.

The localities of focus will be Whitton/Heathfield, Hampton North, Barnes North, Mortlake and Ham & Petersham. These localities are also where Ruils has lower levels of volunteer engagement and consequently community service provision.

Purpose of Post

• Working with the Community and Volunteer Manager to deliver our Community Independent Living Services (CILS). The role entails supporting Ruils’ Group Activities, Befriending, Active from Home Walks, as well as the recruitment and management of Ruils Volunteers.
• Working with the Community and Volunteer Manager, to manage our Core20Plus5 initiative to target resident engagement with community organisations in areas where this is identified as being low.
• To establish the reasons for this and draw up a plan for improved  local engagement by driving volunteer recruitment  and delivering increased  befriending and Active from Home client matches, new group activities, and establishing a trusted reach-out path for the currently dis-engaged residents at our Health and Wellbeing events.
• To provide input to Health and Wellbeing events organised by the Health in your Hands team in areas of focus.

Key Duties

• Support with the recruitment, matching, on-boarding, training and management of Ruils Volunteers in particular areas of focus and across the charity when required.
• Support with the administration and management of the Ruils Befriending, Active from Home Walks, and Community Group Activities, particularly in key areas of focus.
• Support new clients being referred into CILs services to access activities and services.
• Work with clients (with guidance and support) to:
• Access CILS services.
• Match with appropriate befriending volunteers.
• Access social and leisure opportunities in the community.
• Support (where appropriate) with facilitating Ruils online group activities.
• Support with the monitoring of CILS activities.
• Manage our Core20Plus5 initiative to engage with community organisations (council, voluntary, health & wellbeing, resident associations), and local residents to:
• Increase Ruils understanding of local health and wellbeing support needs.
• Record findings of engagements as basis for new services deployment.
• Promote new volunteer requirement at micro-level in targeted localities.
• Evaluate what new group activities will meet local resident wellbeing needs and propose plan for delivery.
• Support the delivery of Ruils Health & Wellbeing Events in key areas of focus including contacting local residents to promote the events.
• Identify, reach out and establish ongoing relationships with like-minded organisations to attend their health and wellbeing events in the targeted localities. As a community connector, outreach should also identity individual influencers in these areas in order to utilise their knowledge, insight and influence with the challenges faced by local residents.
• The goal is to establish a trust and confidence to maximise our engagement with local residents.
• Other duties as deemed appropriate relating to the community services, or Ruils services generally.

Ruils Culture

At the heart of Ruils is good people. We believe in mutual respect where we value everyone’s strengths and celebrate our differences and imperfections. We all support a collaborative ‘us’ mentality where we share our knowledge for the benefit of our colleagues and clients.

Our culture is underpinned by clear, honest and transparent communication at all levels. We are all committed to creating an organisation that supports our personal and professional lives but can still be a fun and sociable place to work.

We all passionately believe in the same vision for Ruils and our clients, supporting people to become valued, effective and independent members of society. We will achieve this through open collaboration as a team and an empathetic approach to our clients.

For us all to grow and flourish we are committed to creating a supportive, caring and kind environment for every member of our team. We will do this by trusting our colleagues and acting with the utmost integrity and accountability with everyone we come in to contact with. We are all committed to the success and growth of Ruils and appreciate this will be achieved through being flexible and accessible in our approach to work and by supporting each other to reach our full potential.

Finally, we know that it is the people at Ruils that make the difference. We will encourage and welcome like-minded people to the team who share and are committed to our values.

It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.

General

The post-holder is expected to work in line with the Ruils’ policies and procedures including health and safety, confidentiality, safeguarding adults and children, and equal opportunities and diversity. In carrying out their duties the post-holder should endeavour to maximise the opportunity for disabled clients to be independent and to create opportunities that enable them to reach their full potential.

It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.

The post-holder will:

• Promote the work of Ruils.
• Be self-servicing and will maintain efficient files and records and records on the Ruils database.
• Attend monthly staff meetings.
• Attend personal and peer supervision and appraisal meetings.
• Attend and contribute to Planning Days and Events as and when required.
• Undertake any training necessary to improve performance.
• Comply with all relevant legislation.
• Ensure that confidentiality of client information is maintained in line with GDPR regulations.

Special Requirements:

• Flexibility to work outside of normal office hours on occasion. Ability to work remotely or online for a period of time, with strong IT skills. 
• We actively encourage applications from disabled people and people with long term health and mental conditions.
• We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

Please apply in writing with a cover letter and stating your current salary to Viv Sage, our HR Consultant at Better Talent, via the Quick Apply button.

Spitalfields Crypt Trust (SCT) is an East London charity embedded in the local community, providing practical help, support and training to people affected by homelessness or suffering from addiction. We are passionate about the people and communities we support and embrace creative, innovative and inclusive ways of working that build on our collective strengths. We provide a Recovery Hub (including an abstinence-based residential recovery facility, an addictions counselling programme and a Training & Development Programme), supported houses, a Housing First service, community support, charity shops and two social enterprises supporting people in recovery from addictions to rebuild their lives. Our integrative approach is based on the concept of ‘Recovery Capital’, a whole-person approach taking into account physical, cultural, social, human and spiritual factors and assets.

With a new corporate strategy and ambitious plans to develop a new brand, new services, and a new innovative approach to charity retail and building links with the community, it’s an exciting time to join SCT.

We seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and welcome applications from a wide range of candidates. We select candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of SCT.

Role and responsibilities

We are looking to recruit a manager for our Aldgate East Charity Shop. The ultimate aim of the Manager’s job is to manage staff, volunteers and available resources to the optimum benefit of SCT, terms of both income and the mission of the Charity in supporting people in recovery from addition, achieved through:

Charity retail management (60%)

• Ensuring the safe and profitable running of the shop leading a team of staff and volunteers to motivate them to deliver exceptional customer service to customers and donors; recruiting, training and managing and team according to SCT’s values, policies and procedures.
• Maximising sales, engagement and impact to achieve set targets to raise Unrestricted Income for charitable objectives by contributing surplus of in excess of £100,000 per annum.
• Establishing and maintaining effective retail processes and merchandising standards to industry standards of best practice.
• Maintaining effective stock management.
• Carrying out shop administration.
• Interpreting and acting on basic financial reports and KPI’s
• Taking necessary action to repair and maintain the premises and to take all reasonable steps to protect SCT property from theft, damage or fire.
• Training and supporting staff and volunteers towards ensuring adherence to all health and safety policy and procedures.
• Ability to work flexibly, including working weekends and on occasion work in other locations when necessary.
• Managing the shop rota ensuring shop opens within advertised hours with sufficient cover to operate safely.

Community engagement (40%)

• Ongoing development of SCT’s community shop as a place of welcome, community connection and engagement.
• Ensuring that the community shop is a safe and supportive space for everyone, working closely with SCT’s Community Recovery Team to help individuals access specialist support where relevant.
• Developing a programme of onsite small-scale community activities drawing on the expertise of SCT’s community tutors, local community and SCT’s wider recovery community in their design and delivery.
• Building and developing relationships with local community agencies, with the support of SCT’s Community Recovery Team, to promote opportunities to support those vulnerable to addiction and/or homelessness.

Continuous improvement#

• Developing and maintaining a thorough understanding of the work of SCT.
• Undertaking relevant tasks as requested by the Area Manager and Director of Retail.
• Representing the organisation at external meetings and events.
• Abiding by the policies and procedures of SCT.
• Attending and completing training courses as required.

Person Specification

Skills and Knowledge

• Retail background
• People management skills
• Good verbal and written communication skills
• Ability to work well as part of a team
• Good IT skills (including MS Office and email)
• Able to use own initiative
• Strong interpersonal skills
• Understanding the range of issues that can make an individual vulnerable to addiction and/or homelessness
• Empathetic with those experiencing addiction and/or homelessness
• Communicate well one-to-one and in groups and teams with vulnerable individuals and those in leadership roles, both in informal and formal settings
• Good listening skills
• Visual merchandising/window dressing ability
• Shop administration including finance and Gift Aid
• Approaches and provision in the support of those with addictions and/or homelessness

Experience

• Commercial retail management experience
• Experience of recruiting and managing volunteers
• Demonstrable and proven communication skills
• Demonstrable experience of consistently meeting or exceeding targets
• Experience of leading successful teams
• Experience of working with donated goods
• Charity shop background

Our Operations Manager is moving on after almost 3 years in post so we are looking for someone to lead our Operations Team at All Saints Church, Ecclesall.

We are a large and busy Church of England parish and are looking for an energetic and self-motivated Operations Manager to join our leadership team.  You will be someone who can oversee all the operational elements with appropriate attention to detail and processes and also take a full part in supporting new developments in line with our vision.

The role requires the oversight of four areas of church operations:

• Administration including finance

• Communications

• Estates

• Governance

You will manage the operations team (6 staff) and work closely with the ministry team, a wider range of active volunteers and users of our halls complex. You will be able to deal with issues sensitively and with an approach appropriate to our Christian faith. The role does include some evening and weekend work but will mainly be carried out during office hours.

In this role you will provide operational line management and support, to staff who work with and help our members, and all callers, whether self-referred or referred by other charities, or statutory agencies, ensuring that we continue to provide the highest quality of services and facilities at all times.

You will have: 

• Extensive experience of working in a charity / community development and / or social care setting, at Team Leader, or Assistant Manager level;
• Clear understanding and confidence of the role and responsibilities of a service manager, within the sector:
• Similar knowledge and skills in regard to the application of relevant structures, policies, procedures and regulatory standards (such as ‘Safeguarding’, Data Protection’, ‘Charity Commission’ requirements, etc);
• Proven ability to effectively manage, motivate and develop a skilled staff team and our volunteers. And effectively deliver and oversee appraisals and relevant training for staff and volunteers;
• Proven ability to manage and resolve complaints and enquiries, whether from staff, ICS Members, or from the public;

• You will be based at our Head Office in Bexleyheath and your hours will be 9-5pm, Monday to Friday. 
• Your hours will be flexible, with the understanding that you will be required to work occasional ‘unsocial hours’ (evenings / weekends), to provide support to funding and social events;

We will always offer our services, facilities and promotional work based on our strongly-held, traditional Irish values of inclusivity, hospitality, patience and good humour.

Hillside Clubhouse will be launching two brand new community cafés from Highgate East inpatients facility and from Lowther Road outpatients building.  We want to make the cafés a warm, safe and supportive destinations for the whole community, not just patients and visitors.  This is an incredibly exciting opportunity to grow and develop two community cafés and tackle stigmas associated with mental ill health.

The café manager will be instrumental in launching the cafés, so it is important that you feel confident and happy working under your own initiative as well as leading a small team.

Most importantly, we are looking for people who are passionate about coproduction, food and community! 

Job Description

Community Engagement: Work with the Director of Clubhouse Operations, local community groups and partners to ensure the café is a daytime destination and meets the needs of the local community.

Budget Management: Working with the Executive Director and Director of Clubhouse Operations to manage the income and expenditure for the café.  Ensuring the daily and weekly cashing up is done accurately.

Supply Management: Ensure the kitchen minimises waste and has the produce required throughout the week. Manage the stock taking with the kitchen team.

People Management:  Supervise and manage the cafes team including paid staff and Hillside Clubhouse members.

Menu Creation: Working with the local community, Hillside members and the kitchen team to develop seasonal menus that are reasonably priced.

Partnership Working: Maintaining a good working relationship with the Camden and Islington Mental Health Trust and the team based at Highgate East Mental Health Hospital and the clinical team at Lowther Road

Health and Safety Management: Manage the health and safety procedures for all food and beverage provision including regular checks, inspections and reviews.  Ensuring all staff and volunteers comply with health and safety policies and procedures.

Work across the two cafes and provide support to the teams placed at the two sites

Safeguarding: Safeguarding lead on-site and being responsible for the safeguarding of vulnerable adults access the cafés.

General: Ensuring the cafés are following the policies and procedures of Hillside Clubhouse and being flexible in the support of the cafés and wider Hillside organisation.

This list is not exhaustive and there may be other tasks the post-holder is required to undertake.

 Person Specification

Previous experience of working in the hospitality industry or demonstrable ability to step up into a leadership role in the sector

Experience of staff and/or volunteer management

Excellent communication skills

Strong organisational and time management skills including the ability to manage multiple priorities at the same time

Previous experience of handling cash and budget management

Up to date knowledge of food hygiene, health and safety and licensing legislation requirements including daily monitoring and record keeping

A friendly and approachable attitude with an interest in challenging stigma associated with mental ill health

We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions.  Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people. 

Due to the nature of the work, the successful candidate will require an enhanced DBS check.

To apply, please follow the charity job advert and send over your CV and a short covering letter outlining how you meet the person specification. CV only applications will not be considered

The Person:

You are an ambitious, adaptable Development Professional with a passion to support the UK’s first and only Queer Museum. You have excellent people skills, a keen eye for detail and love to exceed expectations. You want a role that offers growth and stretch. You are able to identify and implement innovative fundraising strategies. You manage donor information carefully and cultivate warm strategic relationships through personalised communication and impactful events. Your infectious enthusiasm and desire to learn and grow in a dynamic environment make you a perfect fit.

The Role:

Queer Britain is the UK’s first and only LGBTQ+ museum, and it’s for all. Our warm and collegiate team opened the museum in our beautiful space in Kings Cross two years ago. Since then, we are proud to have won the Museum Association's Best Small Museum of the Year award and welcomed around 100,000 guests through the doors. We are preparing for our next exciting growth phase. As Development Manager, you will be key to growing from these early successes.

You will support the Director, Trustees and wider team’s fundraising efforts across all fundraising disciplines, including major donors, members and corporate partnerships, helping raise revenue for core funding, special projects and, as we work to acquire our next home, a capital campaign. 

You will conduct thorough research to identify prospective high-value donors, manage associated administrative tasks, and maintain detailed records. You will nurture relationships with existing patrons and sponsors, ensuring effective stewardship and strategic communications and you will help identify new ones, bringing your brilliant networking skills, charm and credibility to sell our vision and mission. 

You will coordinate across the charity to ensure fundraising activities support the museum’s goals, crafting compelling proposals and organising donor engagement and stewardship events.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is a hybrid working role and is based at our Singer Street offices, Islington, London for a minimum of one day a week and home working, subject to operational demand. As a Domestic Abuse Service Manager you will be:

• Effectively managing and developing a high quality, innovative and pro-active domestic abuse service for victims and their children, including those at highest risk.
• Managing a team of IDVAs providing regular supervision, case review and support.
• Demonstrating strong leadership and management skills/ experience with a resourceful pro-active attitude and ability to use own initiative.
• Ensuring that services are delivered in accordance with the service specification and performance targets set by the services funders, as well as in line with SafeLives criteria for delivering domestic abuse services. The services will also be in line with Victim Support's policies, IDVA procedures, business process and plan.
• Ensuring that the service prioritises the safety, security and dignity of service users and their children.
• Taking the lead in crisis situations and providing advice and guidance on risk, safeguarding issues and information sharing GDPR concerns.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.