Volunteer Roles

Can you offer your support to a young person via mentoring?

FCCT are looking for volunteers to play a supportive role by actively mentoring young offenders (aged 15-21 in HMP/YOI Feltham) and to offer support under the ‘7 pathways to Reducing Reoffending’:

FCCT offer support under the seven pathways to reducing reoffending, including signposting to relevant organisations:

• Accommodation
• Education, Training and Employment (ETE)
• Health
• Drug and Alcohol Misuse
• Finance, Benefits and Debts
• Children & Families
• Attitudes, Thinking and Behaviour
• Faith

Our aim is to help young people overcome hardships and make the positive transition back into wider society and to help to reduce reoffending rates.

Scope of Volunteer Main Role and Duties (not exhaustive):

Mentoring Arm:

1. Work through a ‘Discharge List’ systematically, cross referencing with the Operations Manager, so as not to duplicate any work or contact with the young people.
2. Hand out and (where needed) help complete ‘Questionnaires’ given to young people from the ‘Discharge List’, in order to ascertain what type of job or education sector the young person would be interested in going into. Forms to be given to the Operations Manager afterwards.
3. Follow up with a one-to-one session – register the young person to the FCCT programme and completing relevant paperwork, which will include our ‘Client Profile Form’ and ‘Consent Form’.
4. Update a shared ‘Client Spreadsheet’ which will be used to capture data information, as to the young people that FCCT are engaging with.
5. If required, identify relevant Churches/Mosques etc for the young people to attend post release and contact said religious establishments, to understand their referral criteria and then make relevant referrals, where required.
6. Collect testimonials from the young people in relation to the support FCCT have offered them.
7. Mentoring of young people 
8. Make or facilitate family contacts for resettlement purposes, in relation to the young people.

We are looking for individuals who demonstrate the following attributes:

• Commitment: Shows commitment to the organisation, its values and its clients, understanding that the building of trust and consistency is key, in terms of the clientele FCCT work with.
• Communication: Communicates well both verbally and in writing. An ability to communicate effectively with young people would also be an added benefit.
• Resilience: Demonstrates patience and understanding in the face of challenges.
• Professionalism: Complies with all FCCT policies and procedures, particularly regarding Safeguarding, GDPR etc.
• Non-judgemental: Demonstrates empathy and openness and does not impose personal values or conscious or unconscious bias.
• Solution focused: Can help to identify issues and meets challenges with optimism and offers solutions, seeing them as an opportunity to learn.

Training and Support

We will provide all the necessary training. Training will be provided on an ongoing basis and volunteers will be given a full induction of the organisation and how the projects run.

Time Required

FCCT ask for a minimum of 8 hours a month. Due to the flexibility of the role, the hours can be distributed over different days between the core hours of 9am - 5pm, including Sundays. We are for a commitment of at least a year with the project, due to the flexibility of the role.

Benefits for Mentors Include

Volunteer Expenses will be paid

Training given, which includes modules such as an Introduction to Mentoring, The Criminal Justice System, Communication Skills etc

FCCT staff can provide references for other job/opportunities

Client front-facing work with people with complex needs

Liaison with statutory agencies within the prison

Liaison with community organisations

Liaison with other volunteers

Student Placements

Would you like the chance to support our Chefs to maintain the smooth running of the hospice kitchen? Volunteer to join our friendly kitchen team! You’ll help to serve meals to the children, young people and families who access our care. You’ll also help with tasks like setting tables, pot washing and basic food preparation.

You might find this role suits you if:

- You enjoy being in the busy kitchen environment, or want to try this for the first time

- You want to meet new people or gain experience for your CV

- You want to do a role that makes a difference. Being looked after and well fed is an important part of the service we offer to families who need us, your volunteering role is a big part of the day to day running of the hospice.

“The kitchen is a very happy and busy workplace. John and his team are very appreciative of my hard work, and we have friendly banter whilst singing badly to the tunes on the radio. Volunteers are entitled to a free meal which is greatly appreciated.”- Jean, Kitchen Volunteer

Do you have experience in the maintenance or building trade?
Would you like to contribute to the successful running of Bluebell Wood Children's Hospice? We are looking for facilities volunteers to help us provide a special environment for the families that access our services.

About the hospice:

Bluebell Wood offers care for children and young people in South Yorkshire, North Nottinghamshire, North Lincolnshire and North Derbyshire with a vast range of complex medical needs. We provide support, respite, care in the community and end of life care. Sibling support is also at the heart of our work, as well as counselling, wellbeing and bereavement services.

About this role:

This is an exciting and rewarding opportunity to assist our Facilities and Estates Team. We are looking for a hard-working, self-motivated person with knowledge of health and safety principles and experience of caretaking or practical & hands on maintenance and with clean UK driving license. This role will contribute to the successful running of Bluebell Wood Children’s Hospice.

Key tasks:

• Assist the team with site maintenance (upon completion of required training), to include reactive repairs, planned preventative maintenance, porterage, and project work.

• Assist the team with grounds maintenance & repairs, to include litter picking, path clearing (snow / leaves etc) garden building & furniture repairs, maintenance of garden tools & equipment.

What we are looking for:

Volunteers who: 

• Have a few hours to spare each week to help

• Are physically fit and healthy to fulfil the manual activities involved 

• Have knowledge of health & safety legislation

• Are maintenance or building trade trained or holds relevant qualification(s) in any building trade discipline or equivalent experience / knowledge

• Have experience of PPM’s, statutory maintenance, or reactive repairs

• Are able to work independently and be a team player

• Are friendly, respectful and have good communication skills 

• Understand the sensitive and confidential work which is carried out at the hospice

Dress code:

• Bluebell Wood branded polo shirt (provided)

• Bluebell Wood branded fleece (provided)

• Gloves (provided) (summer and winter for volunteering outside)

• Hat (summer and winter for volunteering outside) 

• External waterproof coat

• Full length trousers (for protection to legs)

• Safety boots or safety trainers (to be provided if unable to obtain these yourself)

Safety boots/trainers to comply with British Standards (Code: EN ISO 20345:2011)

What we offer in return

• The opportunity to develop new and existing skills.

• The chance to be in a voluntary role helping to provide a special environment for the families that access our care.

• The opportunity to meet new people and be part of an enthusiastic team.

• Induction training to help you learn more about Bluebell Wood.

• Training provided in order to carry out your role, including online training. 

• We’ll cover your travel expenses (in line with our policy).

• We’ll provide you with free refreshments and a free meal if you volunteer across lunchtime.

“I've met some wonderful people and experienced some once in a lifetime moments…However, the best thing about volunteering has always been knowing that it makes a difference, in some small way, to the lives of the children and families the Hospice cares for. It has been a very rewarding experience.” – Bluebell Wood Volunteer

We Are REMIX!

We are hoping to make a positive impact on the lives of young people in London that's transformative, giving young people the tools and skills to be responsible, resilient, motivated, engaged, entrepreneurial, critical thinkers and self reliant that will remix young peoples way of thinking that EMPOWERS, INSPIRES and TRANSFORMS their lives.

We will do this by dedicated hard work, providing programmes that unlock young peoples potential, nurture essential life skills and personal development, build character development, help young people make better decisions about their lives, challenges and the situations they face, build their confidence and self esteem as well as their belief in themselves and encourage team building and team work, including through mentoring with positive inspirational role models that will guide and support them on their journey to self improvement.

WE NEED YOU!

We are on the look out for a volunteer with passion and dedication who can committ to a few hours per month that will really help us change young peoples lives. We need a VOLUNTEER to fill the vacant role of CHARITY TREASURER. 

In this role you will;​

• Oversee Financial Records: Ensure that accurate and up-to-date financial records are maintained.

• Budgeting: Lead on the preparation of the annual budget and monitor actual performance against budget.

• Financial Reporting: Provide regular financial reports to the board, including income and expenditure statements, balance sheets, and cash flow forecasts.

• Ensure Compliance: Ensure that the charity complies with all financial regulations and reporting requirements.

• Audit and Review: Oversee the annual audit or independent examination of the charity's accounts.

• Policies and Procedures: Develop and implement financial policies and procedures to ensure proper financial management and control.

• Financial Strategy: Contribute to the development of the charity's financial strategy and ensure that the charity has the resources to achieve its goals.

• Investment Management: Oversee the charity's investments and ensure that they are managed in line with the charity's investment policy.

• Advise the Board: Provide financial advice and guidance to the board of trustees.

• Training and Development: Ensure that trustees are aware of their financial responsibilities and provide training if necessary.

• Sub-Committees: Chair or participate in finance-related sub-committees, if applicable.

• Fundraising: Support fundraising efforts and ensure that funds are used effectively and in line with donor intentions.

• Risk Management: Identify and manage financial risks to the charity.

• Collaboration: Work closely with other trustees, staff, and volunteers to achieve the charity's objectives.

JOIN OUR TEAM!

REMIX

We Are REMIX!

We are hoping to make a positive impact on the lives of young people in London that's transformative, giving young people the tools and skills to be responsible, resilient, motivated, engaged, entrepreneurial, critical thinkers and self reliant that will remix young peoples way of thinking that EMPOWERS, INSPIRES and TRANSFORMS their lives.

We will do this by dedicated hard work, providing programmes that unlock young peoples potential, nurture essential life skills and personal development, build character development, help young people make better decisions about their lives, challenges and the situations they face, build their confidence and self esteem as well as their belief in themselves and encourage team building and team work, including through mentoring with positive inspirational role models that will guide and support them on their journey to self improvement.

WE NEED YOU!

We are on the look out for a volunteer with passion and dedication who can committ to a few hours per week that will really help us change young peoples lives. We need a VOLUNTEER to fill the vacant role of HEAD OF PROGRAMMES. 

In this role you will;

• Strategic Planning: Developing and implementing programme strategies that align with the charity's mission and goals.

• Programme Management: Overseeing the day-to-day operations of programmes, ensuring they are delivered effectively and efficiently.

• Team Leadership: Leading and managing programme staff, providing guidance, support, and professional development opportunities.

• Budget Management: Developing and managing programme budgets, ensuring financial resources are used effectively.

• Monitoring and Evaluation: Establishing systems to monitor and evaluate programme performance, and using data to inform decision-making and improve outcomes.

• Stakeholder Engagement: Building and maintaining relationships with key stakeholders, including donors, partners, and beneficiaries.

• Reporting: Preparing and presenting reports on programme performance to the charity's leadership and board of directors.

JOIN OUR TEAM!

REMIX

We Are REMIX!

We are hoping to make a positive impact on the lives of young people in London that's transformative, giving young people the tools and skills to be responsible, resilient, motivated, engaged, entrepreneurial, critical thinkers and self reliant that will remix young peoples way of thinking that EMPOWERS, INSPIRES and TRANSFORMS their lives.

We will do this by dedicated hard work, providing programmes that unlock young peoples potential, nurture essential life skills and personal development, build character development, help young people make better decisions about their lives, challenges and the situations they face, build their confidence and self esteem as well as their belief in themselves and encourage team building and team work, including through mentoring with positive inspirational role models that will guide and support them on their journey to self improvement.

WE NEED YOU!

We are on the look out for a volunteer with passion and dedication who can committ to a few hours per week that will really help us change young peoples lives. We need a VOLUNTEER to fill the vacant role of VOLUNTEERING MANAGER. 

In this role you will;

• Recruitment and Training: Attracting, interviewing, and selecting volunteers. Providing orientation and training to ensure they understand their roles and responsibilities.

• Coordination and Supervision: Assigning tasks, scheduling shifts, and overseeing volunteers to ensure they are effectively contributing to the charity's goals.

• Support and Development: Offering ongoing support, feedback, and development opportunities to volunteers. Addressing any issues or concerns they may have.

• Recognition and Retention: Implementing strategies to recognise and reward volunteers for their contributions, and developing programmes to retain them.

• Policy and Procedure Development: Creating and updating volunteer policies and procedures to ensure compliance with legal and organisational standards.

• Communication: Acting as a liaison between volunteers and the charity's staff, ensuring clear and effective communication.

• Evaluation and Reporting: Monitoring and evaluating the effectiveness of the volunteer programme, and reporting on its impact to stakeholders.

JOIN OUR TEAM!

REMIX

We Are REMIX!

We are hoping to make a positive impact on the lives of young people in London that's transformative, giving young people the tools and skills to be responsible, resilient, motivated, engaged, entrepreneurial, critical thinkers and self reliant that will remix young peoples way of thinking that EMPOWERS, INSPIRES and TRANSFORMS their lives.

We will do this by dedicated hard work, providing programmes that unlock young peoples potential, nurture essential life skills and personal development, build character development, help young people make better decisions about their lives, challenges and the situations they face, build their confidence and self esteem as well as their belief in themselves and encourage team building and team work, including through mentoring with positive inspirational role models that will guide and support them on their journey to self improvement.

WE NEED YOU!

We are on the look out for a volunteer with passion and dedication who can committ to a few hours per month that will really help us change young peoples lives. We need a VOLUNTEER to fill the vacant role of CHARITY TRUSTEE. 

In this role you will;

• Ensure the Charity is Carrying Out its Purposes for the Public Benefit: Trustees must ensure that the charity is fulfilling its objectives as outlined in its governing document and that all activities are aimed at achieving these purposes.

• Comply with the Charity's Governing Document and the Law: Trustees must be familiar with the charity's governing document and ensure that the charity complies with it and all relevant laws and regulations.

• Act in the Charity's Best Interests: Trustees must make decisions that are in the best interests of the charity and its beneficiaries, avoiding conflicts of interest.

• Manage the Charity's Resources Responsibly: Trustees must ensure that the charity's resources are used effectively and efficiently, safeguarding the charity's assets and ensuring financial stability.

• Act with Reasonable Care and Skill: Trustees must act with the care and skill that is reasonable in the circumstances, taking professional advice when necessary.

• Ensure the Charity is Accountable: Trustees must ensure that the charity is accountable to its beneficiaries, regulators, and other stakeholders, providing accurate and timely reports and information.

JOIN OUR TEAM!

REMIX

We Are REMIX!

We are hoping to make a positive impact on the lives of young people in London that's transformative, giving young people the tools and skills to be responsible, resilient, motivated, engaged, entrepreneurial, critical thinkers and self reliant that will remix young peoples way of thinking that EMPOWERS, INSPIRES and TRANSFORMS their lives.

We will do this by dedicated hard work, providing programmes that unlock young peoples potential, nurture essential life skills and personal development, build character development, help young people make better decisions about their lives, challenges and the situations they face, build their confidence and self esteem as well as their belief in themselves and encourage team building and team work, including through mentoring with positive inspirational role models that will guide and support them on their journey to self improvement.

WE NEED YOU!

We are on the look out for a volunteer with passion and dedication who can committ to a few hours as a one off or who can regularly support us for a few hours per month that will really help us change young peoples lives. We need a VOLUNTEER to fill the vacant role of GRAPHIC DESIGNER. 

In this role you will;

• Design Creation: Developing visual content for various platforms, including social media, websites, print materials, and promotional campaigns.

• Brand Consistency: Ensuring all designs align with the charity's brand guidelines and maintain a consistent visual identity.

• Collaborating with Teams: Working closely with other departments, such as marketing, fundraising, and communications, to create effective and engaging materials.

• Project Management: Managing multiple design projects simultaneously, meeting deadlines, and ensuring high-quality output.

• Innovation and Creativity: Bringing fresh ideas and creative solutions to design challenges, staying updated with design trends and technologies.

• Technical Skills: Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools.

• Feedback and Revisions: Incorporating feedback from team members and stakeholders to refine and improve designs.

JOIN OUR TEAM!

REMIX

Our amazing team of vibrant & diverse volunteers helps us run over 600 shops. Our stores sell lots of great donated & new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

Our retail stores are the face of our charity on the high-street and in local communities. We have loads of amazing stock donated to us every week, and this all needs to be sorted, tagged and put on the shop-floor for sale!

Making sure our shops look fantastic is another task you can get involved with. You may also be required to help out on the till too, but we will show you how that works during your time volunteering with us. We value the contribution of everyone who supports Barnardo’s.

You will be a friendly face of Barnardo’s by volunteering in one of our shops. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Why we want you

Our amazing team of vibrant & diverse volunteers helps us run over 700 stores. Our stores sell lots of great donated and new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

What you will be doing

• Work on the till processing sales and returns
• Prepare stock, including sorting, steaming and pricing
• Create stylish window displays
• Replenish stock on the shop floor
• Stock-take and other administrative tasks

The skills you need

• Friendly and helpful
• Happy to be part of an amazing team of staff and volunteers
• Enthusiastic about the work of Barnardo’s
• Flexible and willing to do a variety of the shop tasks

What's in it for you

• Have fun and meet new people
• Develop skills for your CV including confidence, teamwork and problem solving
• Make a difference to the lives of children, young people and their families
• Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
• Full training and experience of working in retail as a volunteer

Disclaimer

We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team on our website.

Location:

457 Abbeydale Road, Sheffield, South Yorkshire, S7 1FS, United Kingdom

Minimum age: 14 

Our amazing team of vibrant & diverse volunteers helps us run over 600 shops. Our stores sell lots of great donated & new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

Our retail stores are the face of our charity on the high-street and in local communities. We have loads of amazing stock donated to us every week, and this all needs to be sorted, tagged and put on the shop-floor for sale!

Making sure our shops look fantastic is another task you can get involved with. You may also be required to help out on the till too, but we will show you how that works during your time volunteering with us. We value the contribution of everyone who supports Barnardo’s.

You will be a friendly face of Barnardo’s by volunteering in one of our shops. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Why we want you

Our amazing team of vibrant & diverse volunteers helps us run over 700 stores. Our stores sell lots of great donated and new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

What you will be doing

• Work on the till processing sales and returns
• Prepare stock, including sorting, steaming and pricing
• Create stylish window displays
• Replenish stock on the shop floor
• Stock-take and other administrative tasks

The skills you need

• Friendly and helpful
• Happy to be part of an amazing team of staff and volunteers
• Enthusiastic about the work of Barnardo’s
• Flexible and willing to do a variety of the shop tasks

What's in it for you

• Have fun and meet new people
• Develop skills for your CV including confidence, teamwork and problem solving
• Make a difference to the lives of children, young people and their families
• Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
• Full training and experience of working in retail as a volunteer

Disclaimer

We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team on our website.

Location:

Unit 2 11/15 Carolgate, Retford, Nottinghamshire, DN22 6BZ, United Kingdom

Minimum age: 14 

Our amazing team of vibrant & diverse volunteers helps us run over 600 shops. Our stores sell lots of great donated & new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

Our retail stores are the face of our charity on the high-street and in local communities. We have loads of amazing stock donated to us every week, and this all needs to be sorted, tagged and put on the shop-floor for sale!

Making sure our shops look fantastic is another task you can get involved with. You may also be required to help out on the till too, but we will show you how that works during your time volunteering with us. We value the contribution of everyone who supports Barnardo’s.

You will be a friendly face of Barnardo’s by volunteering in one of our shops. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Why we want you

Our amazing team of vibrant & diverse volunteers helps us run over 700 stores. Our stores sell lots of great donated and new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

What you will be doing

• Work on the till processing sales and returns
• Prepare stock, including sorting, steaming and pricing
• Create stylish window displays
• Replenish stock on the shop floor
• Stock-take and other administrative tasks

The skills you need

• Friendly and helpful
• Happy to be part of an amazing team of staff and volunteers
• Enthusiastic about the work of Barnardo’s
• Flexible and willing to do a variety of the shop tasks

What's in it for you

• Have fun and meet new people
• Develop skills for your CV including confidence, teamwork and problem solving
• Make a difference to the lives of children, young people and their families
• Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
• Full training and experience of working in retail as a volunteer

Disclaimer

We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team on our website.

Location:

Unit 14, The Grove Centre, Witham, Essex, CM8 2YT, United Kingdom

Minimum age: 14 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.