Volunteer roles

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and knowledge. As a Community First Aider, you’ll deliver first aid to those in need through local events, as well as provide education to the public so that the ripple effect of First Aid grows.

Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives. 

Through volunteering as a Community First Aider, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Candidates will be invited to a 30-minute informal welcome interview. New volunteers will attend a welcome day where they will learn about the organisation, their roles and meet their buddy

Volunteers will then undergo a 2 day community first aider course alongside e-learning.
 

Closing date for these opportunities is: 30/08/2026

To apply for this opportunity please follow the link below:

Cadet Force Adult Volunteers (CFAVs) are at the heart of the cadet experience. As a CFAV, you will guide and support young people, lead or assist in training sessions, and help create a safe, supportive and rewarding environment. You can volunteer as a uniformed or non-uniformed instructor - no military experience is required, all training will be provided.

Key Duties & Responsibilities:

• Support, mentor and encourage cadets, helping them build confidence and life skills
• Assist with planning and delivering training sessions, including subjects such as; first aid, map reading and navigation, fieldcraft, drill and turnout, expedition and adventure training, leadership tasks and teamwork
• Participate in community events, remembrance parades, competitions and weekend activities and residential camps.
• Help with cadet development, assessments and progression as set out in the Army Cadet Syllabus.
• Promote safeguarding, inclusion and wellbeing.
• Work collaboratively with other volunteers and staff to deliver a varied and engaging programme

Skills & Experience (Not Essential):

• Experience of working with young people (youth work, teaching, coaching or similar)
• Good communication and interpersonal skills
• Leadership, organisation or teamwork abilities
• Enthusiasm, patience and willingness to learn

If you have none of the above - don’t worry. We provide full training, support and mentoring.

Benefits of Volunteering:

• Full training, including opportunities for accredited qualifications.
• Leadership, instructional and youth-development experience
• Improved confidence, teamwork and communication skills
• Social events, outdoor experiences and personal development
• Uniform provided, and reasonable volunteer expenses covered
• The reward of seeing young people grow, achieve and overcome challenges

Practical Information:

• You must be 18 or over.
• A DBS check and safeguarding training are required (provided).
• We welcome volunteers from all backgrounds and levels of experience.
• Commitment is flexible - most detachments meet once or twice a week.
• There are no specific nationality requirements, but volunteers must have leave to remain and be eligible to work in the UK.

About the Army Cadets

The Army Cadet Force is a national, community-based youth organisation that provides young people aged 12–18 with opportunities to challenge themselves, learn new skills and grow in confidence. Through a variety of activities, both military-themed and non-military-themed adventurous activities, teamwork, leadership training and community engagement, cadets develop resilience and skills that last a lifetime. None of this would be possible without the dedication of our amazing adult volunteers.

We're currently recruiting volunteers at the following detachments: 25 Heathfield Pl

To apply, please enter your postcode into the Find a Detachment box and click Join as a Volunteer to complete the form.

Beacon for Rare Diseases hosts The Resources Hub, a 100% free and accessible e-learning platform created to support the rare disease community, including:

• Patient groups, patients and families
• Researchers and life science professionals
• Rare disease advocates

The Resources Hub brings together over 100 free resources, including written courses, video guides, webinars and recordings from events and conferences. These resources are designed to support people at every stage of their rare disease journey, whether they are just getting started or are part of a well-established organisation.

We are incredibly proud of the breadth and quality of what’s available on the Hub. However, much of our long-standing content is under-promoted, meaning that people don’t always find the right resource at the right time.

“The Resources Hub provides invaluable resources to help patient group leaders navigate challenges such as caring responsibilities, health issues, and employment.”

“It breaks down topics relevant to the rare community in a way that's easy to digest and empowering to take action!”

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About the role

We are looking for a social media volunteer to help us shine a light on the wealth of content already available within the Resources Hub.

In this role, you will:

• Spend time exploring our existing Resources Hub content
• Write 1–3 social media posts per resource, tailored for different platforms
• Help us build a reusable library of social media posts that we can draw on to promote resources when they are most relevant

This role is about helping people discover support that already exists, making it easier for patient groups and advocates to find information that could make a real difference to their work.

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Who this role would suit

This is a specific, project-based placement and would suit someone who already has experience in communications, social media or content creation.

You’ll be someone who:

• Enjoys writing clear, engaging social media copy
• Understands how to adapt messaging across different platforms
• Is comfortable working independently and managing their own time
• Can take guidance on tone and branding and run with it

While we don’t have capacity to provide training, you won’t be left on your own. We will:

• Provide clear direction on priorities and approach
• Share brand guidance and examples
• Review initial work to make sure everything feels aligned
• Have routine check-ins, provide feedback, and an end-of-placement review

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Time commitment and flexibility

​This is a fully remote volunteering role, which we ideally hope can be completed within around three months. We anticipate a minimum commitment of approximately two hours per week, though a shorter, more intensive placement could also be arranged to suit the volunteer. We are open to having more than one volunteer on this project and do not expect a single person to work through the entire Hub.

Please note: we are looking for this placement to begin as soon as possible. 

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Why volunteer with Beacon?

By volunteering with Beacon, you will:

• Help improve access to free, high-quality resources for the rare disease community
• Support patient groups, patients and advocates to build confidence and capacity
• Gain experience working with a well-established national charity
• Take on a clearly defined project with flexible working

Chief Executive Officer (CEO) – VOLUNTEER

Flexible Role Recommended 5–10 hours per week | Shoreditch, London | Start‑Up Youth Social Mobility Charity

About REMIX

REMIX is a start‑up, youth‑led social mobility charity transforming young lives across London. Based in Shoreditch, we empower young people from disadvantaged backgrounds to unlock their potential, build confidence, and develop essential life skills through nurturing mentorship, inspiring role models, and transformative opportunities.

We are in the early stages of building something bold, vibrant, and community‑powered — and we’re looking for a visionary CEO (Volunteer) who can lead REMIX through its start‑up phase and into a thriving, sustainable future.

The Role

We are seeking a passionate, entrepreneurial, and people‑centred Chief Executive Officer (CEO) (Volunteer) to drive REMIX forward with clarity, ambition, and heart. As a start‑up charity, we are building our programmes, culture, systems, partnerships, and long‑term strategy — and your leadership will be central to shaping every part of our journey.

This is a hands‑on, collaborative role for someone who thrives in early‑stage environments, enjoys building from the ground up, and believes deeply in youth empowerment and social mobility.

Time commitment: Flexible but beneficial if around 5–10 hours per week, including:

• Bi‑monthly Board meetings

• Working groups and leadership sessions

• CEO (Volunteer) duties, planning, partnership‑building, and organisational development

Key Responsibilities

As CEO (Volunteer), you will:

• Provide inspiring, strategic leadership as REMIX grows from start‑up to established charity.

• Work closely with the Board of Trustees to develop our vision, programmes, and long‑term strategy.

• Build strong relationships with partners, funders, community organisations, and stakeholders.

• Lead on operational planning, programme development, and organisational systems.

• Shape REMIX’s culture — empowering volunteers, uplifting young people, and championing our values.

• Oversee safeguarding, risk management, and compliance with charity regulations.

• Represent REMIX externally with confidence, warmth, and credibility.

• Drive innovation, opportunity, and growth across all areas of the charity.

This role blends leadership, creativity, operational oversight, and community engagement — perfect for someone who enjoys variety and impact.

What We’re Looking For

You don’t need previous CEO experience — we welcome people stepping into senior leadership for the first time. What matters most is your passion, your drive, and your ability to lead with purpose.

We’re looking for someone who is:

• Passionate about social mobility, youth empowerment, and fairness.

• Entrepreneurial, proactive, and excited by building something new.

• A strong communicator with excellent people skills.

• Confident working collaboratively with Trustees, volunteers, and partners.

• Equally comfortable working independently and taking initiative.

• Organised, reliable, and committed to our mission.

• Compassionate, emotionally intelligent, and community‑minded.

Experience in charity leadership, youth work, programme development, fundraising, or organisational growth is beneficial — but not essential if you bring strong leadership potential and a willingness to learn.

Why Join REMIX?

• Lead a start‑up charity with huge potential and a powerful mission.

• Shape the vision, culture, and long‑term direction of a youth‑led movement.

• Build programmes, partnerships, and systems from the ground up.

• Work with passionate Trustees and volunteers who care deeply about young people.

• Gain senior leadership experience in strategy, governance, and organisational development.

• Make a meaningful, lasting impact on the lives of young Londoners.

This is your chance to lead a movement into the future.

CLOSING DATE: Monday 30th March 2026, before 5pm

REMIX

To Empower. To Inspire. To Transform.

ROLE TITLE: Brand Guardian (Visual Lead) – Men’s Mental Growth Movement
CATEGORY: Arts, Culture & Heritage / Marketing, PR & Media
CAUSES: Mental Health / Men
ROLE TYPE: Volunteer (Remote)

JOIN MINDSET:
Most men’s mental health branding is depressing. It’s all clinical blues, sad faces, and "waiting room" energy. We’re bining that. MINDSET is a new, action-first CIO that speaks the language men actually respond to: challenge, movement, and real-world connection.

We don’t want a charity brand. We want a movement identity.

THE ROLE:
We are looking for a Brand Guardian to join our "Engine Room". You will be the architect of our visual soul. Your mission is to create a brand that feels like a high-performance lifestyle label—think Nike, Patagonia, or Movember—but built for mental resilience.

WHAT YOU'LL DO:

We have a logo already but you will use that to;

• Build the "Mission Kit" (Social media templates, digital assets and physical flyers for our events).
• Ensure every pixel of MINDSET passes the "Pub Test"—if it looks like a doctor’s surgery, we start again.

WHO YOU ARE:

• A designer with a "gritty," active, or high-contrast aesthetic.
• Someone who believes that "action" is the best medicine for the mind.
• A volunteer who wants to see their work on the chests of men climbing mountains and hitting workshops across the UK.

COMMITMENT: 

This is a volunteer role with no set hours. While we would ideally appreciate a committment of 2–3 hours per week, we are fully flexible around your other life commitments. You are free to stop volunteering at any time. This role is fully remote.

APPLY: 

Send us a link to your portfolio and tell us why you want to kill the "sad man in a hoodie" trope.

ROLE TITLE: The Storyteller (Content Lead) – Men’s Mental Growth Movement
CATEGORY: Marketing, PR & Media / Writing & Editorial
CAUSES: Mental Health / Men
ROLE TYPE: Volunteer (Remote)

JOIN MINDSET:
Most men’s mental health content is beige. It’s full of "it's okay to talk" platitudes that men have stopped hearing. We’re changing the script. MINDSET is a new, action-first CIO built around shared experiences, challenges, and real-world connection.

We don't want a "Content Creator." We want a Storyteller to turn our missions into a movement.

THE ROLE:
As our Storyteller, you are the voice of MINDSET. You’ll be responsible for taking the raw energy of our "Missions"—hikes, workshops, and challenges—and turning them into punchy, no-BS content that actually lands with men.

WHAT YOU'LL DO:

• Draft our "Mission Manual" (The Tone of Voice guide).
• Write "The Hook, The Action, The Growth" copy for social media and our newsletter.
• Interview the men on our missions to share real stories of transformation without the clinical jargon.
• Ensure every word we publish passes the "Pub Test"—if it sounds like a doctor wrote it, we bin it.

WHO YOU ARE:

• A writer, journalist, or copywriter who knows how to grab attention in three seconds.
• Someone who can write with heart and humour, but zero fluff.
• A believer that "doing" is the best way to start "talking."

COMMITMENT: 

This is a volunteer role with no set hours. While we would ideally appreciate a committment of 2–3 hours per week, we are fully flexible around your other life commitments. You are free to stop volunteering at any time. This role is fully remote.

APPLY: 

Send us a link to your work (blog, portfolio, or even a killer LinkedIn post) and tell us why you’re ready to rebrand men’s growth.

ROLE TITLE: The Digital Navigator (Growth & Social Lead) – Men’s Mental Growth Movement
CATEGORY: Marketing, PR & Media / Digital & Social Media
CAUSES: Mental Health / Men
ROLE TYPE: Volunteer (Remote)

JOIN MINDSET:
Algorithms don't care about "awareness," and neither do we. We care about action. MINDSET is a new, volunteer-powered CIO that’s binning the clinical "waiting room" approach to men’s mental health. We’re building a movement around shared challenges and real-world connection.

We don't need a "social media manager" to post quotes. We need a Digital Navigator to lead our growth.

THE ROLE:
As our Digital Navigato, you are the link between our vision and the men who need it. You’ll be responsible for our digital presence, managing our "Coming Soon" campaigns, and using data to make sure our "Missions" are seen by the right men at the right time.

WHAT YOU'LL DO:

• Deploy the "Coming Soon" campaign across X, Instagram, LinkedIn, and Facebook.
• Monitor engagement—using data to tell The Frontline (The Doers) what activities men actually want.
• Apply for and manage our Google Ad Grant (up to £7.5k/month in free ads).
• Grow the waitlist using simple, high-impact digital funnels.

WHO YOU ARE:

• A digital marketer or social lead who knows that "likes" don't equal "impact."
• Someone who understands how to target male-leaning audiences effectively.
• A volunteer who wants to use their technical "day job" skills to save lives.

COMMITMENT: 

This is a volunteer role with no set hours. While we would ideally appreciate a committment of 2–3 hours per week, we are fully flexible around your other life commitments. You are free to stop volunteering at any time. This role is fully remote.

APPLY: 

Send over your up-to-date CV and Tell us about a digital campaign you’ve run that actually moved the needle, and why you want to help MINDSET scale.

ROLE TITLE: The Tech Setup Lead (Systems & Infrastructure) – Men’s Mental Growth Movement
CATEGORY: IT / Technology / Project Management
CAUSES: Mental Health / Men
ROLE TYPE: Volunteer (Remote)

JOIN MINDSET:
Most charities are slowed down by clunky tech and "reply-all" email chains. We won't be. MINDSET is a new, action-first CIO built for the modern world. We trade clinical waiting rooms for real-world challenges, and we need a digital workshop that’s just as efficient.

We don't want an "IT Support" person. We want a Systems Architect to build our engine room.

THE ROLE:
As our Tech Setup Lead, you are the invisible force that makes MINDSET scale. You’ll be responsible for setting up our "Tech Stack"—from volunteer comms to member waitlists—ensuring everything is automated, secure, and simple to use.

WHAT YOU'LL DO:

• Set up and manage our Google Workspace for Nonprofits.
• Build our internal "Mission Control" using Slack and Notion.
• Implement a lean CRM/Email system (like Mailchimp) to manage our growing brotherhood.
• Bridge the gap between our vision and the digital tools that make it happen.

WHO YOU ARE:

• A tech-savvy pro who knows how to make different apps talk to each other.
• Someone who values "simple and scalable" over "complex and clunky."
• A volunteer who wants to build the foundation of a movement that changes lives.

COMMITMENT: 

This is a volunteer role with no set hours. While we would ideally appreciate a committment of 2–3 hours per week (initially during setup), we are fully flexible around your other life commitments. You are free to stop volunteering at any time. This role is fully remote.
 

APPLY: 

Send over your up-to-date CV and Tell us about the best "No-Code" or "Lean Tech" stack you’ve built and why you’re ready to help MINDSET level up.

Would you like to be involved in an opportunity to help tackle immediate social and environmental issues? 

now-u is a non-profit that aims to inform, inspire and empower people to help tackle pressing
social and environmental issues, in partnership with charities. People can often feel
overwhelmed by large-scale problems and powerless to help, but all of us have huge power
to drive change. This is where now-u comes in.

We connect people looking for ways to make a difference with impactful organisations and
actions, enabling regular learning and action to tackle key local and global issues. By
combining the actions of each of us, the now-u community can play a huge part in driving
positive change.

Your role:

now-u is looking for a motivated volunteer to support our email marketing activities. This role involves writing and scheduling monthly email newsletters using a campaign summary brief and existing visual template, as well as reviewing performance statistics to help optimise future campaigns and improve audience engagement.

We’re seeking someone with strong copywriting skills who can tailor written content to different audiences, alongside a creative eye and basic graphic design experience (or a willingness to learn). A positive, can-do attitude and enthusiasm for contributing to a collaborative marketing and communications team are essential.

What you will be doing:

• Work with the Marketing Lead in creating and implementing an email marketing strategy aligned with the organization's goals and target audience.

• Maintain an email marketing calendar.

• Create engaging and compelling newsletter content.

• Schedule monthly newsletters.

• Review performance statistics to drive improvements.

Qualifications/Experience

Newsletter experience would be desirable but marketing experience would be essential

This is an opportunity to provide really important support to a new project that we hope could
really make a positive difference in the world. You would also become part of a small friendly
volunteer team who would love to work collaboratively on any other ideas you may have
regarding the app.

We look forward to hearing from you!

 

ROLE TITLE: Volunteering Lead – Men’s Mental Growth Movement
CATEGORY: Human Resources / Volunteer Management
CAUSES: Mental Health / Men
ROLE TYPE: Volunteer (Remote)

JOIN MINDSET:
A movement is only as strong as its squad. At MINDSET, we don’t do "clinical." we do action, challenge, and real-world connection. We’re a new, volunteer-powered CIO, and we need a Volunteering Lead to recruit, onboard, and protect the men who make our missions happen.

THE ROLE:
As our Volunteering Lead, you are the gatekeeper of the MINDSET culture. You’ll be responsible for finding the right "Mission Leaders" and "Digital Architects", ensuring they have the DBS checks, training, and support they need to lead without burning out.

WHAT YOU'LL DO:

• Recruit the Squad: Turn our "Mission Leader" adverts into a high-performing team of doers.
• The Onboarding Journey: Create a seamless, "no-fluff" induction process that gets volunteers ready for action.
• Safety & Compliance: Oversee DBS checks via uCheck and ensure everyone understands our Safeguarding Policies.
• Culture Keeper: Make sure our volunteers feel valued, heard, and part of the brotherhood.

WHO YOUR ARE:

• An HR pro, recruiter, or experienced volunteer manager who "gets" our non-clinical vibe.
• Someone who can spot a "Mission Leader" in a crowd of "Therapists."
• A volunteer who wants to build the people-infrastructure for a national movement.

COMMITMENT: 

This is a volunteer role with no set hours. While we would ideally appreciate a committment of 2–3 hours per week, we are fully flexible around your other life commitments. You are free to stop volunteering at any time. This role is fully remote.

APPLY: 

Send over your up-to-date CV and Tell us how you’d find a "Mission Leader" who’s never volunteered before, and why you’re ready to lead the MINDSET squad.

ROLE TITLE: Training Lead (Learning & Mission Readiness) – Men’s Mental Growth Movement
CATEGORY: Education & Training / Strategy & Development
CAUSES: Mental Health / Men
ROLE TYPE: Volunteer (Remote)

JOIN MINDSET:
Most charity training is a box-ticking exercise. We don’t do that. MINDSET is an action-first CIO that trades clinical "talk" for real-world challenge. We need a Training Lead to build the playbook that turns our volunteers into elite Mission Leaders.

THE ROLE:
As our Training Lead, you are the architect of our "Mission Readiness" programme. You’ll take our "Action-First" philosophy and turn it into practical, bite-sized training modules. You aren’t teaching people how to be therapists—you’re teaching them how to facilitate connection while doing.

WHAT YOU'LL DO:

• The Playbook: Develop the "Mission Leader" induction (how to lead a hike/workshop the MINDSET way).
• Safety First: Create "Real-World Safeguarding" modules—how to spot a man in crisis during an activity and what to do next.
• The Language: Work with The Storyteller to train volunteers in our non-clinical "Pub Test" communication style.
• Digital Learning: Set up a lean LMS (Learning Management System) or a simple Notion training hub.

WHO YOU ARE:

• A Learning & Development (L&D) pro or an educator who knows how to make info stick.
• Someone who can translate "mental health theory" into "practical action."
• A volunteer who believes that the best training happens "on the job."

COMMITMENT: 

This is a volunteer role with no set hours. While we would ideally appreciate a committment of 2–3 hours per week, we are fully flexible around your other life commitments. You are free to stop volunteering at any time. This role is fully remote.

APPLY: 

Send over your up-to-date CV and Tell us about a training programme you built that people actually enjoyed, and why you want to help MINDSET level up.

ROLE TITLE: Safeguarding Lead – Men’s Mental Growth Movement
CATEGORY: Social Care / Health & Wellbeing / Legal & Compliance
CAUSES: Mental Health / Men / Social Care
ROLE TYPE: Volunteer (Remote)

JOIN MINDSET:
At MINDSET, we push boundaries. We trade the clinical "waiting room" for real-world challenges, hikes, and workshops. But "high-impact" doesn't mean "high-risk." We need a Safeguarding Lead to build the safety architecture that allows our brothers to grow without compromise.

THE ROLE:
As our Safeguarding Lead, you are the guardian of our community’s wellbeing. You’ll be responsible for creating a safeguarding culture that fits our non-clinical vibe—ensuring our volunteers (Mission Leaders) know exactly how to handle disclosures, identify risks, and protect vulnerable adults while on a mountain or in a workshop.

WHAT YOU'LL DO:

• The Blueprint: Draft and maintain our Safeguarding Adults Policy.
• The Incident Room: Act as the Designated Safeguarding Lead (DSL) for any concerns raised during missions.
• Mission Safety: Work with those on the frontline to ensure "action" events are risk-assessed but remain engaging.
• Compliance: Ensure we meet all DBS requirements for a UK CIO.

WHO YOU ARE:

• A safeguarding professional, social worker, or compliance expert.
• Someone who understands that "safety" shouldn't kill "spirit."
• A volunteer who wants to ensure men’s mental health is handled with the highest level of integrity.

COMMITMENT: 

This is a volunteer role with no set hours. While we would ideally appreciate a committment of 2–3 hours per week (plus on-call support for incidents), we are fully flexible around your other life commitments. You are free to stop volunteering at any time.

APPLY: 

Send over your up-to-date CV and Tell us how you’d keep a group of men safe on a remote hike while maintaining a "stigma-free" environment.

ROLE TITLE: Admin Lead (Mission Coordinator) – Men’s Mental Growth Movement
CATEGORY: Admin / PA / Secretarial / Operations
CAUSES: Mental Health / Men
ROLE TYPE: Volunteer (Remote)

JOIN MINDSET:
Behind every great mission is a rock-solid base of operations. MINDSET is an action-first, volunteer-powered CIO that trades clinical "waiting rooms" for real-world challenges. We don’t want a "secretary"—we want an Admin Lead to be the heartbeat of our infrastructure.

THE ROLE:
As our Admin Lead, you are the glue. You’ll be responsible for keeping our digital workshop tidy, managing our Google Workspace, coordinating trustee meetings, and ensuring our "Mission Leaders" have everything they need to lead.

WHAT YOU'LL DO:

• Mission Logistics: Manage the central calendar for all volunteer events and deadlines.
• The Hub: Maintain our platforms "Mission Control" so everyone knows what’s happening and when.
• Compliance Support: Help the Trustees keep our Charity Commission filings and insurance documents up to date.
• The Inbox: Act as the first point of contact for new squad inquiries, directing them to the right lead.

WHO YOUR ARE:

• An organised pro who loves a clean system and a clear process.
• Someone who can spot a "to-do" before it becomes a "problem."
• A volunteer who wants to build the administrative engine of a national movement.

COMMITMENT: 

This is a volunteer role with no set hours. While we would ideally appreciate a committment of 2 hours per week, we are fully flexible around your other life committments. This is a remote role and you are free to stop volunteering at any time.

APPLY: 

Email us over your up-to-date CV and Tell us how you’d keep a team of 10+ remote volunteers organised without sending 100 emails.

Are you passionate about building safe, inclusive, and transformative communities? Tell My Truth and Shame the Devil C.I.C. is seeking a committed Community Engagement & Moderation Manager to join our founding volunteer team. This pivotal role ensures that our membership ecosystem and community spaces are welcoming, safe, and structured to empower survivors, young people, and marginalised communities while fostering accountability and collective growth.

As Community Engagement & Moderation Manager, you will lead the strategy and day-to-day management of all member-facing spaces, ensuring they operate smoothly, safely, and in alignment with our values-led, anti-capitalist mission. You will work closely with the Technical Systems Liaison, Platform Engineers, and Membership Director to implement moderation systems, engagement strategies, and support processes that strengthen participation, collaboration, and trust across our community.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience in community management, engagement, or moderation across online, in-person, or hybrid environments
• Practical understanding of safeguarding principles, boundary setting, and appropriate responses to risk, harm, or vulnerability
• Knowledge of conflict resolution, ethical moderation practices, and proportionate responses to challenging behaviour
• Strong communication skills, with the ability to engage clearly, empathetically, and assertively with diverse audiences
• Demonstrated ability to handle sensitive issues with professionalism, discretion, and emotional intelligence
• Strong organisational skills, including accurate record-keeping, documentation of interventions, and tracking outcomes or trends
• Ability to balance approachability with authority, maintaining trust while enforcing community standards
• Confidence working collaboratively with leadership, technical teams, and safeguarding leads
• Commitment to inclusion, fairness, transparency, and community wellbeing

Desirable / Can Be Developed

• Competence in using digital tools, social platforms, or community management software (e.g. forums, moderation dashboards, reporting systems)
• Ability to work with engagement metrics, reports, and qualitative feedback to inform decision-making
• Experience supporting onboarding or training of members, volunteers, or staff in community guidelines and processes

Qualifications

• Formal qualifications in community development, social work, youth work, or related fields are welcome but not required; equivalent professional or lived experience is valued

Main Responsibilities/ Key Duties

• Responsible for nurturing a positive, inclusive, and well-governed community environment across online and offline spaces. Ensuring members feel welcomed, heard, and protected, while upholding organisational values, safeguarding standards, and community guidelines.
• Develop and implement engagement strategies that encourage active participation, collaboration, and a sense of belonging among members. Supporting discussion spaces, events, campaigns, and feedback mechanisms that reflect the diversity of the community and promote respectful dialogue.
• Monitoring and moderation of community interactions. Oversee online platforms and relevant offline spaces to ensure behaviour aligns with safeguarding policies, codes of conduct, and organisational values. Identifying harmful behaviour, addressing breaches proportionately, and escalating concerns in line with safeguarding and risk management procedures.
• Respond to member queries, concerns, or conflicts in a timely, professional, and sensitive manner. This involves active listening, de-escalation, clear communication of boundaries, and fair resolution of disputes, ensuring members feel supported while maintaining community standards.
• Work closely with technical and operational teams to support the implementation and effective use of moderation tools, reporting systems, and engagement metrics. Contributing to the refinement of workflows for reporting concerns, tracking incidents, and measuring participation and sentiment.
• Support the onboarding and orientation of new members, volunteers, and staff into community platforms, systems, and protocols. This includes communicating expectations, safeguarding responsibilities, and available support resources to promote confident and informed participation.
• Accurate documentation is key. Record engagement activities, moderation actions, member feedback, and emerging issues to inform transparency, accountability, and continuous improvement.
• Working collaboratively with leadership, contribute to the development and review of community policies, moderation processes, and training materials that strengthen safety, wellbeing, inclusion, and shared culture. Analyse engagement trends and feedback to recommend improvements, innovations, and preventative strategies that enhance the overall health of the community. 

What This Role Offers You:

• Leadership experience in building and sustaining safe, inclusive, and impactful communities.
• Personal growth through hands-on engagement with vulnerable and marginalised populations.
• Opportunity to directly shape the culture and systems of a pioneering, values-led CIC.
• The satisfaction of enabling community voices, supporting survivors, and fostering meaningful social impact.

What This Role Is Not For:

• Individuals seeking purely administrative work, financial reward, or traditional corporate structures.
• Those unwilling to enforce and uphold safeguarding policies and community guidelines.
• People expecting pre-defined, hands-off responsibilities—this role requires active engagement, problem-solving, and responsive decision-making.

If you are ready to lead, shape, and safeguard a transformative community that empowers survivors and marginalised voices, we want to hear from you. Apply now and become a key architect of meaningful social change.

A Final Word

Community is built on people, not platforms.
Trust grows through fairness, consistency, and care.
Privacy protects wellbeing and dignity.
Respect, empathy, and clear boundaries are what keep communities safe and connected.