Customer Service Volunteer Roles

An exciting opportunity to volunteer flexibly from home for Shout - a 24/7 text messaging support service for anyone in the UK who is struggling to cope. We are looking for empathetic volunteers to join our amazing online community. 

You’ll benefit from:
∙ Vocational development: develop digital mental health skills and experience recognised by universities and colleges and relevant to many professions
∙ Personal development: learn communication, active listening, problem solving skills and crisis management skills
∙ Supporting people who are struggling to cope: help those who have no-one
else to talk to and who really need ‘in the moment’ support
∙ Being part of a pioneering global community: connect with both UK and New Zealand volunteers via a digital hub

Men Who Talk is a UK registered charity, running twice weekly online peer-to-peer support groups for men aged 18+ across the UK. The groups take place between 7:00pm - 8:30pm every Wednesday evening, and 11:00am - 12:30pm every Saturday morning. 

Our groups are supportive spaces for men aged 18+ to come and talk openly about what's on their mind. All groups are free to attend and follow the evidence based model of peer support. 

Volunteers are required to be online from 6:45pm to 8:45pm on a Wednesday evening, and from 10:45am - 12:45pm on a Saturday, and are required to facilitate around 1 group per month. Volunteers are asked to commit to an a minimum of 6 months of volunteering in the initial stage. 

All groups are facilitated by 2 facilitators, and follow a semi-structured pattern.

We are looking for passionate men with some experience of groups facilitating or working in mental health settings to come join us as facilitators. Experience in using online platforms such as zoom is essential. 

A degree in psychology is preferred but not an essential requirement.

Why Join MWT? 

Men Who Talk is an exciting, fast growing charity, creating new spaces for men to talk openly about what's on their mind. 

We have a diverse team full of talented and passionate individuals who are committed to changing the face of mens mental health across the UK. 

As well as the opportunity to join the organisation at an exciting stage of it's development, volunteers also have the opportunity to develop their own skills and have regular chances to feed into the creative and strategic development of the organisation. We also provide enhanced safeguarding adults training, and the opportunity to develop key skills to enhance a career in mental health. 

PLEASE NOTE: We are only able to accept applications from individuals who already have the right to live and work in the UK. 

Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers.

Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.

About the role

We are looking for Volunteer Café Assistants to support our John Hall Wellness Gardens in Leek. You will be based at our new Café and, ideally, you will be able to commit 4 hours per week to volunteering.

You will receive training and regular supervision to ensure you feel confident in your role. 

About the service

John Hall Gardens is a Community Education Garden & Café green space for the community of Leek, local schools, colleges, and social enterprises. With the aim of enabling the local community to work/learn and socialise with people with mental and physical health support needs. This includes adults of all ages and children and young people.

Assisting the Café Supervisor and your fellow volunteers, you will play an integral part of John Hall Wellness Garden’s future, by helping to deliver a café experience for the general public, Friends of the Garden, and guests.  If you think you can make a difference and commit some time on a regular on-going basis, we would love to hear from you!

This is a great opportunity to develop your current existing skills, learn new skills and network with other volunteers. We welcome anyone wishing to gain experience or have an interest in going into the hospitality sector.

What you will be doing as a Volunteer Café​ Assistant

You will have the opportunity to assist with food preparation, presentation, cleaning and serving/selling high quality food and beverages.

Under the guidance of the Café Supervisor, you, together with other volunteers will ensure that the Café is compliant with all relevant health and safety legislation and pursuing an outstanding performance and food hygiene rating.

In addition, there will be further opportunities to support activity groups in the café, special events and input into event and menu planning.

The main tasks volunteer café assistants will support with are:

• Support Café staff, other volunteers and trainees in the smooth day to day running of the Café.
• Carry out basic catering tasks including food preparation, cleaning and serving food to customers.
• Operate the coffee machine (full training will be provided).
• Handle cash or card transactions and operate the till.
• Work with the Café Supervisor to ensure relevant paperwork is completed and checks are carried out ensuring compliance against relevant food safety and health and safety policies and procedures.
• Ensure kitchen area and Café are clean and tidy (including equipment, walls, floors, tables, work surfaces), and waste is discarded safely.
• Provide good customer service, dealing with visitors and customers in a friendly and polite manner.

What will make you a great fit for this role?

• Eagerness to learn and train in all aspects of the café catering operation
• Cheerful nature, good interpersonal skills, can communicate confidently with a range of people of all ages
• Good customer care service skills

Although this is not essential - you may also have:

• Basic food safety knowledge or HACCP. Further training, will be provided including allergens
• Experience in food handling and basic preparation of foods

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this.