Volunteer Development Officer Jobs
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Salary: £23,400 - £25,192 pa depending on experience, pro rata
Contract: Permanent
Hours: Part Time, 0.5 full time equivalent (18.75 hours a week spread over at least 3 days)
Location: Hybrid working: a combination of working from home and being based at Rising Sun Offices in Canterbury
Closing date: Monday 9th September 2024
Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010
Benefits
We offer a number of benefits to team members including:
- 25 days annual leave per year
- A bonus day of leave for your birthday
- 3% matched pension contribution
- Access to Rising Sun’s counselling service
- Employee Assistance Programme
- Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) and also discounts in shops and attractions
- Up to four weeks sick pay in any 12 month period (eligible after probation period)
OVERVIEW
Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.
Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.
As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.
You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.
As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.
In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.
We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.
As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.
MAIN DUTIES AND RESPONSIBILITIES
Admin Tasks
- Process incoming referrals to our services
- Liaise with referrers and team members as required and respond to queries efficiently
- Coordinate participants and materials for survivor group programmes and team training sessions
- Coordinate the rota for One Stop Shop drop-ins
- Respond to enquiries received via our phone or admin email account
- Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
- Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
- Input information to spreadsheets and our case management system
- Develop our administrative processes to improve effectiveness
- Work with and provide support to the wider team as required
General
- Uphold the core values of the Rising Sun and work towards our vision.
- Work professionally and to a high standard
- Demonstrate a personal commitment to continued professional development
- Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
- Uphold the rights of women, children and young people who have experienced domestic abuse
- Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
- Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.
This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.
PERSON SPECIFICATION
The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)
Experience
- Experience in an administrative role
- Experience working across different teams (D)
- Experience coordinating events/activities (D)
- Experience of working for a charity or not for profit organisation (D)
- Experience of supporting or providing advice to survivors of domestic abuse (D)
Knowledge and Skills
- Excellent planning and organisation skills with the ability to prioritise
- Confident using MS Office including Word, Excel and PowerPoint
- Excellent communication skills, both written and verbal
- Effective team working skills
- Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
- Confident using On Track, our case management system (D)
Personal Qualities
- Passionate about the aim and values of the Rising Sun
- Self-motivated and pro-active
- Solution focused and creative in approaching new challenges
- Committed to equal opportunities, safeguarding and maintaining confidentiality
- Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)
Equal Opportunities Statement
Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.
Safeguarding Statement
Rising Sun is committed to safeguarding those we provide a service to. The successful candidate will be required to undergo a DBS (Disclosure and Barring Service) check, a ‘right to work check’ in accordance with UK government Home Office guidelines, and to provide two references.
How to apply
Please download the job pack from our website and complete the application form at the end of the document. Send us your application by 9th September 2024.
We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.
Our vision is a world in which all women and children live free from actual or threatened domestic abuse and all forms of violence.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a rota based Monday - Friday 8am -8pm and one in three Saturdays (9am-5pm)
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
This is an opportunity to join Refuge as a Refuge Worker. You will provide high quality support and safety planning to women and children in crisis. This includes enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours on call rota including evening and weekends once week in every 8 weeks.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Background
Chance to Shine is a national children’s charity. We change young people’s lives through cricket giving them the opportunity to play, learn and develop through the sport. We keep them physically active, teach them vital skills like teamwork, communication and leadership. And above all, they have fun.
Chance to Shine takes cricket to new places and uses it to ignite new passions, teach vital skills, unite diverse groups, and educate young people from Cornwall to Canterbury to County Durham.
Since 2005 our Chance to Shine Schools programme has helped reverse the decline of cricket in state schools with millions of boys and girls in over 13,000 state schools playing and learning through cricket. Chance to Shine Street supports young people in under-served communities to access and benefit from cricket in a free, inclusive, fun and fast-paced tape ball environment.
The Director of Strategy Implementation is an exciting Senior Management role which will help to deliver Chance to Shine’s strategic plans and further our ambitions for young people.
In February 2024 we launched Limitless Futures, a four year strategic vision that outlines our ambitions to further improve wellbeing amongst young people, grow from working with 600,000 young people a year to one million by 2028, and continue to prioritise underserved communities (young people in areas of economic disadvantage and those who are inactive). It is based on extensive consultation with young people, teachers, families, delivery partners, coaches and others. It is underpinned by clearly defined goals and KPIs, and accountable to Chance to Shine’s Board of Trustees. The person in this role will work collaboratively with Senior Management colleagues and the wider team to deliver on and refine these plans.
We are looking for an energetic, enthusiastic and efficient individual with a strong track record in collaborative working and delivering on ambitious projects to join a small and dynamic team. The person in this role does not need to have an understanding of cricket but must be driven to achieve ambitious plans to support young people’s wellbeing and development.
We operate flexible working and as such team members currently work from the office (The Oval, London) on average about 2 days per week. This post-holder will need to be flexible as an when it is required to attend meetings, mostly in London but elsewhere around the country.
Please note that this role is a 12-month fixed term contract, less if the person you a covering returns from maternity leave earlier.
Interviews will take place on the 23rd of September 2024.
Purpose of the role
The Director of Strategy Implementation will be part of the Senior Management Team and will work closely with the Chief Executive.
The person in this role will oversee the implementation of the second year of strategy plans for Limitless Futures. They will collaborate with Fundraising, Operations, Communications, Finance and Impact colleagues to ensure progress is tracked and goals are met. In particular, they will work with the Head of Fundraising to ensure the fundraising plan needed to deliver this strategy is aligned to the wider organisations plans.
The Director of Strategy Implementation will also own the delivery of specific projects to support the strategy. For example, but not limited to: design and implement a volunteering programme; develop a funding plan to increase the scale of work in secondary schools; embed youth voice practices into Chance to Shine work.
Insight and evidence underpin Chance to Shine’s strategy, and as such, the Director of Strategy Implementation will line manage the Head of Impact & Evaluation and provide guidance to the Impact team.
Key Responsibilities
The Director of Strategy Implementation responsibilities include:
· The line management of Head of Impact & Evaluation, providing broader support to the Impact Department (three people)
· Providing guidance and advice to the Board, Chief Executive and Senior Management team on matters relating to Strategy and Impact.
· Working with the Senior Management Team to ensure key organisational strategic aims and objectives are achieved within respective departments.
· Leading on specific pieces of cross-departmental work which are of key strategic importance, including key Fundraising projects.
· Working closely with the Head of Impact & Evaluation to ensure that we are leaders-in-our-field for demonstrating the difference our work makes to children and young people whilst always striving to improve.
· Effectively maintaining existing, and developing new relationships with senior stakeholders, partners and supporters.
· Being a spokesperson for Chance to Shine, particularly with media, senior relationships and stakeholders
· To pro-actively source and deliver new opportunities across all departmental areas related to strategic priorities and projects being worked on
Key relationships
The job holder will liaise with:
· CEO
· The Senior Management Team
· ECB
· Sport England
· Chance to Shine Trustees
· Current and new Senior stakeholders, supporters and organisations
Skills, Knowledge and Expertise
· Significant experience in developing either organisational-wide or departmental strategy, managing and delivering against aims and objectives
· Significant experience in delivering clear success in one or more areas of Strategy, Impact and Fundraising
· Strong strategic critical-thinking with the ability to identify opportunities and follow these through into tangible results
· Demonstrable experience of successfully delivering against strategy and/or organisational growth
· The ability to confidently check and challenge and think differently about ways of achieving goals whilst bringing people on the journey
· Excellent influencer with the ability to use evidence alongside experience to make recommendations which inform decision making and/or strategy
· Excellent public speaking and presenting skills, confident in conveying key messages simply, engagingly and effectively to various audiences
· Experience of developing relationships, working with and influencing senior stakeholders which result in positive outcomes
· Experienced line manager, with the ability to lead and motivate teams to achieve ambitious goals
· Excellent written, verbal communication and IT skills with strong attention to detail
· Comfortable dealing with stakeholders at all levels
· Strong motivation to succeed and ability to work collaboratively
· Excellent team player
· Excellent project management skills
· Creative, energetic, proactive and outgoing
· Good time management skills, able to work to tight deadlines and an ability to work under pressure
· Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, passionate, inclusive and fun
· Able and willing to travel throughout the UK
The client requests no contact from agencies or media sales.
The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.
We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.
Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.
To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.
The NSPCC’s Professional Learning Services department delivers learning, transfers knowledge and provides advice and guidance to anyone working or volunteering with children and young people to enable them to keep children safe. We work together with individuals and organisations to make it easier for everyone to play their part and create a social safety net that prevents child abuse and neglect.
The Commercial Strategy Team is responsible for driving the Professional Learning Services 5-year growth strategy through data, insights and business development. It is a vital part of the department, owning both the data systems and insights which impact product development and delivery as well as leading on all marketing and business development activities.
As Data and Insights Manager not only will the work you do make a real difference to people’s lives but opportunity is provided to develop your experience with a sector leading team.
Join us at this exciting time and you’ll become part of an expanding team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.
Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.
Job purpose
The NSPCC is seeking an Data and Insights Manager to join the Commercial Strategy Team within the Professional Learning Services department (PLS). The successful applicant will be experienced in developing data strategies, managing data teams as well as have experience of presenting customer and market insights to influence commercial decision making.
This is a new role which provides the opportunity to lead a growing team and shape and develop how the PLS department uses customer and performance data to help us grow our income, shape our product offer and reach more professionals to keep children safe.
Candidates should have a keen eye for detail and be confident communicating data strategies and insights to their stakeholders, plus have a willingness and drive to want to create change for children.
The key aspects of this role are:
• Take responsibility for creating and implementing the PLS data strategy to move towards creation of a single customer view.
• Take responsibility for the delivery of the following areas for the department: data systems and processes, performance and customer data visualisation , market insights and reporting
• To lead, manage and develop the PLS Data and Insights team in line with corporate standards in order to grow our capacity and ability to use customer and product data
• To provide accurate and timely customer and market data to inform our business development, marketing and product development strategies
• To help drive an audience-led culture to support decision making
• Supervise any tech development or migration projects for the department as required
Key relationships - Internal
• Director of Professional Learning Services
• Head of Commercial Strategy (Line Manager)
• Data Systems Support Officer (Direct Report)
• Data Analyst (Customer Data and Audience Insights) (Direct Report)
• Head of Data and Analytics within the Technology and Data directorate
• Peers and colleagues within the Business Development and Sales Team
• Peers and colleagues within the Customer Services team
• Peers and colleagues within the Professional Learning Services Department
• Peers and colleagues within Knowledge and Information teams
• Peers and colleagues within the Technology and Data directorate
• All other Income Generation directorate teams
Key relationships - External
• Third party suppliers and pro-bono advisors
Main duties and responsibilities
• Take overall responsibility for developing and implementing the PLS data strategy to move towards creation of a single customer view, covering areas such as data systems, data visualisation tools and market insights
• Individually and/or through the team, to implement agreed strategies to maximise efficiency and effectiveness of data reporting and systems in line with PLS business plan and priorities.
• To recruit, train, develop and manage the PLS Data and Insights team in line with NSPCC policies and practice including regular team meetings and regular performance reviews, coaching and mentoring staff to achieve high performance, growth and personal development.
• To work with the Marketing and Planning team to provide accurate data and insights to help inform our departmental annual marketing plan
• Take overall responsibility for all market insights, research and competitor analysis to inform our pricing strategy and product portfolios
• To be responsible for improving the data quality of the department, introducing audits and processes to achieve best practice
• To be accountable for accurately reporting on the corporate impact measures and Key Performance Indicators for the department in line with directorate and organisation wide requirements
• Support all users, including the Senior Leadership Team, with ad-hoc deep dive analysis & insight requests.
• Work with colleagues in the Tech directorate to support the implementation of any new data systems, processes and platforms as part of a wider tech project
• Take responsibility for integrating the PLS department into any cross directorate data projects
• Identifying opportunities through data-driven analysis to incorporate into sales and marketing activity that targets new and existing customers including opportunities to cross-sell across different NSPCC Learning products and services.
• To be accountable for the development of relationships with internal customers supported by the team, including pro-actively improving knowledge and understanding of internal customers and their role to support the NSPCC’s aims.
Responsibilities for all Staff within Income Generation and Professional Learning Services:
• A commitment to safeguard and promote the welfare of children and young people
• To update databases and supporter/customer or volunteer information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.
• To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.
• To adhere to all the NSPCC’s service standards, policies and procedures.
• To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.
• To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.
• To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
• To work in a manner that facilitates and encourages inclusion.
• To be pro-active in identifying ways to improve personal and team performance
• To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.
Person specification
1. Highly developed experience analysing data (ideally customer and audience data) and delivering insights to inform commercial decision making
2. Highly developed knowledge and experience of data management systems and ability to use statistical and data analysis packages
3. Experience of creating and delivering data strategies to improve business performance
4. Experience in using data visualisation tools to create dashboards that improves efficiency and enables self-serve insight
5. Ability to build, manage and develop relationships within an organisation and externally and achieve objectives through these relationships.
6. The ability to plan, monitor and implement projects and initiatives, identifying conflicting demands and establishing clear priorities, and ensuring that own work and work of others is completed to a high standard.
7. Excellent presentation skills and ability to write reports both verbally and in writing
8. Experience in using Microsoft based software packages, CRM systems, databases, Power BI and applications.
Place of work: We welcome applications from candidates based anywhere in England & Wales. Travel to our London office will be required every 4-6 weeks for which travel expenses will be reimbursed in line with our expense policy.
Salary: £48,000 pro rata annum (£28,800 for 0.6FTE) (plus London Weighting of £2,271 pro rata if applicable)
Working hours: Part-time 22.5 hours per week (can be over three days, or split over five; other flexible working patterns considered including flexibility during school holidays for the right candidate)
Application deadline: 15th August 2024
Interviews: 2nd October 2024
About the opportunity
The Head of School Marketing will lead and deliver comprehensive, cross-organisational marketing initiatives that result in an increase in the number of schools partnering with Action Tutoring. This role will define, deliver and adapt marketing strategies that effectively communicate the charity's value proposition to schools, leading to increased interest and sales. The role will oversee all marketing activities to schools; lead and support school market research and analysis; utilise analytics to measure campaign effectiveness and will be accountable for both school marketing and the initial stages of the school sales funnel (converting qualified leads into booked sales calls with our programme department).
Key responsibilities
- Strategic direction - set, adjust and operationalise a comprehensive cross-organisational school marketing strategy.
- Lead qualification - develop and implement effective lead qualification processes to ensure that generated leads are nurtured and converted into opportunities that move down the funnel.
- Conversion strategies create and execute strategies that not only attract leads, but enhance conversion rates.
- Campaign management – Work alongside the Marketing Manager, their team, colleagues across the wider Marketing and Communications department and whole organisation to plan, implement, and oversee school marketing campaigns across various channels.
- Market Research and Analysis - Conduct regular market research to identify trends and opportunities, understand the competitive landscapes and analyse data to inform school marketing strategies and optimise campaign performance.
Person specification
Essential qualifications and experience criteria:
- Significant experience shaping and implementing comprehensive marketing strategies to engage a range of audiences, with experience in B2B marketing ideally with schools.
- Proficiency in lead generation and demand generation techniques and technical skills to engage a range of audiences.
- Experience designing and delivering campaigns that drive conversion of leads into sales opportunities (e.g. booking of a sales call).
- Able to work across multiple teams and departments working entrepreneurially, managing projects, ensuring the timely generation of content and delivery of messages to achieve maximum impact.
- Able to collaborate and influence others to support you and your team in growing sales pipelines by attracting customers through the top of the funnel.
- Enthusiasm for and experience of using data and evidence to inform and improve processes and ways of working.
- Right to work in the UK.
Please see the job description to see more responsibilities and requirements of the role.
How to apply: Please submit a completed application form.
In the form you will be asked to reflect on the statements below:
1) Briefly describe a previous campaign that you designed and delivered which drove the conversion of leads into sales opportunities (or equivalent objectives). What were the results of this campaign?
2) Please share the experience you have had managing projects across multiple teams, explain how you met objectives and ensured the project team balanced any additional priorities.
3) Summarise what school-specific experience you have, or how you would seek to develop this knowledge?
Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you.
The client requests no contact from agencies or media sales.
Functional Skills Tutor Rotherham
Location : Based in Rotherham (but you may be required to visit our other sites in South Yorkshire for training and development as needed)
Hours : Full time (9-5 / mon-fri)
Salary : £26,000
Contract Term : Permanent (subject to 6 month probationary period)
Start Date : ASAP
Are you passionate about making a difference to the lives of young people? We are looking for a supportive and nurturing person to join our Rotherham team. This is a fantastic opportunity to join an award winning nationally recognized organization that strives to make education accessible for learners who have struggled to cope in mainstream.
Some of the perks of working at The Really NEET Project
- 10 weeks paid holiday per year (during school holidays)
- Vitality Health package (with no employee excess to pay on claims)
- Royal London Pension Scheme
- 45p per mile for any work related journeys
- Minimal teaching hrs with small group sizes compared to mainstream education settings
- Dedicated time allocated for planning time, innovation and creativity
Who will I be changing the lives of?
All of our learners have an Educational, Health and Care Plan (EHCP) and as a result all have some level of additional need. Some of the most common areas of need that we see are Social, Emotional, Mental Health (SEMH), Autism (ASC), ADHD although we work with learners with a much broader range of needs.
Main Responsibilities
- Responsible for the planning and delivery of Functional Skills Maths and/or English.
- To deliver and implement teaching and learning practices to raise student standards and progress
- To develop and deliver high quality teaching materials and schemes of learning that keep students engaged using creativity, differentiation and extension tasks
- Plan effectively to ensure pupils have the opportunity to meet their potential, taking account of the needs of pupils who are underachieving, those that are able and those that are excelling in Maths or English
- To meet the needs of pupils with Special Educational Needs and in collaboration with the SENCO to prepare, implement, monitor and review Individual Educational Packages.
- To provide a high-quality student experience that enables students to succeed beyond their expectations
- Promote Inclusion best practice and contribute to the aims and ethos of the college
- Working with students from Pre-Entry to Level 2
- Responsible for comprehensive marking and written and verbal feedback for students
- Working in conjunction with the Outstanding and Good criteria for OFSTED
- To participate in weekly group engagement activities such as bowling, nature walks, climbing, graffiti workshops etc to ensure you build a strong rapport with all students.
We currently have projects in Rotherham, Barnsley, London and The Midlands.
If you want to work somewhere that values both its staff and its learners, then Really NEET would welcome your application.
What to expect from the recruitment process –
- Application form submitted and reviewed by the panel
- Shortlisted candidates invited to a first stage interview
- Candidates who are successful at the first stage interview will be invited for a second stage assessment which may consist of an in tray task, scenario presentation or microteach along with time with the learners and a tour of the workplace.
- Candidate selection – the panel will review any applications and a selection decision made
- Recruitment Manager will make contact with applicants to let them know the outcome of their interviews
All applications must be submitted by 23rd August 2024 with interviews being held the following week. All candidates should be notified of the outcome of interviews within 3 working days. (subject to change)
For more information on this role and our organization please visit our website.
Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.
The client requests no contact from agencies or media sales.
- Are you keen to create and deliver community fundraising activities?
- Do you love connecting with donors to grow their individual giving?
National AIDS Trust is the UK's HIV rights charity. Join us and you can play a key part in stopping HIV from standing in the way of health, dignity and equality, help us bring an end to new HIV transmissions by 2030.
We're looking for someone who is excited about supporting community fundraisers across the UK to raise funds for us. You'll have the skills and interest in creating and delivering our own events and community fundraising activities. You'll build relationships with our supporters, developing our presence and support within the communities we serve to raise income.
You'll take the lead on delivering the strategy and operational plans for community fundraising, individual giving and supporter stewardship. The role provides varied opportunities to learn and develop within these areas, and will suit someone who is either new to the fundraising sector or who is looking to progress from fundraising assistant level. You'll need to bring a passion for building relationships, and delivering excellent supporter care.
You'll be part of a small team of dedicated colleagues working across different fundraising specialisms whilst collaborating to reach our goals, and a key part of an organisation of people who are all inspired by the difference we can make.
Closing date for applications: Monday 9 September 2024 (9am)
Interviews: Tuesday 17 and Wednesday 18 September 2024 at National AIDS Trust's offices in London
The application pack documents can be downloaded from our website, or by emailing us quoting the job title for a paper copy, or by calling us. All materials are available in larger fonts upon request.
National AIDS Trust is committed to equality and diversity and particularly encourages applications from people living with HIV, gay and bisexual men, trans and non-binary people, and people from black and minority ethnic communities.
We welcome applications from disabled people and are committed to making reasonable adjustments wherever possible.
National AIDS Trust (NAT) is a Registered Charity No. 297977 and a Company Limited by Guarantee No.2175938 (registered in England and Wales)
The client requests no contact from agencies or media sales.
Reporting to the Supporter Experience Specialist the Receptionist at Air Ambulance Charity Kent Surrey Sussex (KSS) Rochester will act as the first point of contact for people communicating by phone, email or in person. Being the first contact for a number of donors, supporters and visitors the post holder will be responsible for setting the tone of a high quality of support and customer service, championing our external-facing standards.
The role requires the post holder to meet, greet and provide information to visitors in a friendly, professional and welcoming manner. The post holder will also be responsible for the handling of telephone calls and emails received through the Charity’s main channels. Other duties will include dealing with the regular opening, distributing and sending of post, creating and updating supporter records, and supporting other income generation departments during busy periods.
The post holder should have both excellent communication and organisation skills to meet the requirements of this role. They should also be a confident computer user and have the ability to blend a professional and warm personality to deliver an excellent first impression in line with the values of the Charity.
This is a pivotal role in a busy office, and the postholder will need to be adept at dealing with conflicting priorities, confidently prioritising and proactively managing their workload.
DUTIES TO INCLUDE:
- Greeting visitors in a friendly, professional and welcoming manner, representing KSS with a positive attitude and professional appearance, and dealing with queries independently or by directing to a relevant colleague.
- Managing the Charity’s main telephone lines during work hours and dealing with incoming calls in a professional, efficient and friendly manner.
- Supporting the management of the KSS general emails inbox (hello@), responding to regular enquiries in a friendly and helpful manner and redirecting to relevant teams/individuals when needed.
- Opening and distributing daily incoming post in line with security and communication protocols, and assisting with processing of outgoing post
- Utilising the supporter database (Donorflex) to record communications and update supporters’ records as needed, including personal details, marketing preferences and creating new records.
- Ensuring that all long staying visitors are signed in and out of the building and referring them to relevant safety documentation regarding KSS health and safety practices.
- Offering administrative support to produce, print and send letters, also sending materials as needed, including KSS branded items and additional information
- Supporting and collaborating with Reception Volunteers to help deliver consistent administrative processes and supporter experience under the guidance of the Supporter Experience Specialist and Officer
- Adhering to relevant training and legislation, including GDPR, as set out by KSS
- Monitoring the Front of House area and be proactive in ensuring that the area is always tidy, presentable, free from any hazards and displaying relevant information.
ABOUT KSS:
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
ADDITIONAL INFORMATION:
The closing date for this role is the 26th August 2024 However, the role may close prior to this date if a suitable candidate is found.
Location: Rochester Airport, Kent
Contract: Full Time, Permanent
Salary: £23,055
Hours 37
Benefits: 33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Hybrid working Development opportunities
Closing date 12-09-2024
REF-216 166
Welfare Benefits Advisor – Adults
Salary: £27k to £30k negotiable & dependent on experience
Training can be provided in key areas of the role for those with essential experience. (see person specification)
Hours: 37.5 hours a week
Place of work: Centre for Independent Living, Mo Mowlam House, Clem Atlee Court, SW6 7BF
Contract period: Permanent
Accountable to: Welfare Benefits Team Leader
The Organisation
Action on Disability (AoD), founded in 1979, is one of London’s leading Deaf and Disabled People’s Organisations. As we believe in the social model of disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.
The organisation is a medium sized charity with a Board of Trustees (at least 75% is disabled trustees), 25 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability - all of whom are passionate about removing the barriers that disabled people face.
AoD provides five key services. These are: Youth, Employment, Welfare Benefits and Independent Living.
AoD’s Welfare Benefits Service
The Welfare Benefits Service provides free independent advice and assistance to all disabled residents and their carers who live and work in Hammersmith and Fulham borough. The service is for all ages, including parents and carers of disabled children.
We provide free advice and assistance, up to and including Tribunal level, on all Department for Work & Pensions (DWP) benefits, Tax Credits, and some local authority benefits.
Welfare Benefits Advisor will
- Provide high quality Welfare Benefits advice and casework and, as appropriate, representation at the 1st Tier Tribunals for disabled individuals of the London Borough of Hammersmith and Fulham.
- Write Mandatory Reconsideration requests and in a limited number of cases, write appeal submissions.
- Undertake direct welfare advice and casework.
- Maintain appropriate records of work undertaken using an appropriate electronic Welfare Benefits Recording and Information System via AoD’s Charity Log, and through the use of Excel
- Gather information to monitor and evaluate the service.
- Assist with funding applications / tender bids by providing basic factual information to Fund Raising Manager/CEO/Managers to enable them to apply for funding and also enable them to write funding/tender applications.
- Contribute to Welfare Benefits related publicity material, social media, reports for the Board of Trustees and other stakeholders and other documents as required.
- This post requires travel to different locations, e.g. for home visits.
For all work:
- Work in a person-centred way
- Produce agreed regular monitoring and progress reports
- Comply with AoD’s agreed policies and procedures.
- Participate in the wider development of the service and contribute to service improvement as required.
- Be computer literate and administratively self-supporting.
- Undertake any other reasonable duties as identified by the line manager.
Closing Date: 10am Monday 23rd Sept
Interviews: Scheduled for Wednesday 02nd Oct.
Please note we do not accept CVs and only review applications sent via email or post, not via social media.
Finally, Action on Disability positively welcomes applications from Disabled people.
Please identify any specific requirements you may have, or wish to bring, to ensure full access at your interview if you are shortlisted.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Action on Disability prides itself on being an accessible and equal opportunity employer.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Programmes Assistant – 12 Month Fixed Term Contract
The Postcode Lottery raises funds for good causes. Together with our partners and everyone who participates in the lottery, our staff members all work towards creating a better, greener and more socially inclusive world. Would it make you proud to contribute towards this amazing mission as a Community Programmes Assistant? Join our international team at the Postcode Lottery Group in the Netherlands, Germany, Norway, the UK and Sweden!
Each year, the Community Programmes Team process thousands of applications for funding and work across 6 x Trusts. Over 4,000 good causes were supported last year by these Trusts for good causes across Great Britain. Reporting to the Community Programmes Advisor, you will work across 6 x Postcode Trusts (Postcode Trust, Local Trust, Community Trust, Society Trust, Neighbourhood Trust and Places Trust). This role will support the Community Programmes funding cycles, grant holders and applicants and support with processes involved in distributing grants to good causes across GB.
"This role supports so many charities and good causes across Great Britain and every day is very different all while celebrating the ethos and values of People's Postcode Lottery funding. In this role you get to see firsthand the impact that funding raised by players has along with directly supporting groups throughout their funding journey." Tim Hunter, Community Programmes Officer
Your tasks:
- Answer enquiries from good causes by email, letter and telephone for the 6 Community Programme Trusts. This includes providing advice on our funding programmes and supporting applicants and grant holders
- Booking and setting up meeting rooms, this involves supporting the preparation of papers, making refreshments, minute taking and arranging travel/accommodation
- Use Salesforce effectively, efficiently and consistently to assess funding applications up to the value of £25,000, complete due diligence checks, review and reply to evaluations, update records and create reports
- Assisting in organising ‘how to apply for funding’ workshops including presenting to potential applicants in front of audiences of up to 100 people and supporting Community Programme Officers with external event planning
- Oversee and maintain the 6 x Trust websites to ensure content is accurate and up to date, this will include creating content after each funding round
Your qualities:
- Extremely organised working to tight deadlines along with good oral and written communication skills, able to take minutes, draft reports, prepare presentations and bring solutions when challenges arise
- Pro-active approach with a can-do attitude. This will involve being a strong team player, supporting team members with their workloads, bring new ideas to improve processes, able to work under pressure, managing own workload and juggling priorities and deadlines
- Experience in a similar role and passionate for smaller charities and good causes with voluntary sector experience/ good knowledge of the charity sector in GB
- Strong working knowledge of Microsoft, e.g. Word, Excel and PowerPoint
- Analytical and problem-solving skills and the confidence to make decisions within the parameters defined by the Community Programmes Advisor
Benefits of working with us:
You will receive a competitive salary, join an excellent pension scheme and benefit from private medical care.
We have a strong culture of learning and development. Our Lottery Academy offers an extensive range of training programmes and courses. There are also many career opportunities in the UK and abroad.
We enjoy working with one another. We regularly arrange social activities and organise our Christmas breakfast at the end of the year, a date that everyone looks forward to, where we look back proudly at what we’ve achieved together.
Your wellbeing is important to us. That’s why we offer a variety of options including an inhouse gym, with an optional weekly massage, and access to mental health support services.
You’re regularly involved in the work carried out by the charities thanks to the funds we raise for them. This includes volunteering, project visits, presentations in our seminar space, and an invite to the annual Gala event attended by the organisations we support.
Your future department:
Charities are at the heart of the organisation and this position is crucial in helping to deliver the wide-ranging, exciting and incredible work funded by our players.
In 2024, our players support for charities was over £1.3 billion and this is anticipated to increase in the years ahead. With this growth comes greater responsibility. We are committed to ensuring that our players remain connected with the causes they help support. As a funder, we also remain faithful to our funding principles and ensure that we are an enlightened partner in our efforts to make the world a better place for planet and people.
Each year, the Community Programmes Team process thousands of applications for funding received several local community focused Postcode Trusts. Thousands of good causes were supported last year by these Trusts for projects across Great Britain.
Your future employer:
The Postcode Lottery Group is an international organisation with a social purpose. We set up and run lotteries to raise funds for a fairer, greener, healthier world.
Our players win prizes together with their neighbors and raise money for charity together – it’s a win-win!
Postcode Lottery players have now raised over €12 billion for thousands of charities since 1989. We’re the 3rd largest private charity donor in the world.
Every day, more than 1,500 team members in Great Britain, the Netherlands, Sweden, Germany and Norway are helping to raise €2.3 million for charity partners.
People are at the heart of what we do. Whether it’s our team, our players or the thousands of good causes supported, our aim is to play our part in creating a fairer, more equal world. We are open to ideas and are committed to creating a culture that is inclusive, representative and celebrates diversity in everyone. But we are not perfect. We will always strive to do better – that’s just who we are.
Our primary aim is to raise funds for good causes locally and globally.
The client requests no contact from agencies or media sales.
Hours: This role is part time role, available for up to 3 days a week, (21 hours a week) with the expectation of flexibility in emergencies.
Remuneration: GBP £41,000 FTE gross annual (pro-rated based on a full-time equivalent salary, and dependent on experience)
Duration: Permanent
Location: UK-Med Office, Manchester, UK (hybrid working available)
Are you a dynamic and experienced Corporate Partnerships Fundraiser with a proven track record in developing strategic corporate partnerships to drive significant income growth and create impactful, mutually beneficial relationships?
UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.
As we expand significantly, we seek a passionate and skilled Senior Corporate Partnerships Fundraiser to join our growing Fundraising and Communications team.
You will play a pivotal role in UK-Med's ambitious growth strategy, building our private income through developing a new strategic corporate partnership plan, working to identify and reach out to national and regional corporate partners as a new income stream.
Working closely with the Head of Philanthropy, you will take the lead on researching, prospecting, cultivating and stewarding corporate supporters to not only vital secure financial support for UK-Med's work but also create collaborative, strong, mutually beneficial relationships.
This role offers a unique opportunity to work closely with the Greater Manchester Chamber of Commerce, the largest Chamber in the UK, with over 5000 members. As tenants of the Chamber, UK-Med's Head Office is situated with the Chamber of Commerce and, as an approved partner, the Chamber are hugely supportive of UK-Med's vision to grow income and awareness amongst Chamber members. Join a growing team on this exciting journey to save lives and build resilient health systems!
We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work.
How to apply
We strongly recommend that you read the Candidate Information Pack - Senior Corporate Partnerships Fundraiser - August 2024 before applying for this role.
To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.
Your covering letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification
Applications must be submitted no later than Monday 16th September 2024
The vacancy will close as soon as we have received enough strong applications.
Applications for work in the UK can only be accepted from people with an existing right to work in the UK.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.
The National Homicide Service is a fast paced, specialist team.
Working closely with the Major Crime Police Units, Senior Investigators and Family Liaison Officers, you will provide a pivotal role to support clients through the Criminal Justice System. You will complete needs assessments, and will coordinate and deliver a tailored package of support alongside our commissioned providers and other key stakeholders.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma informed advocacy and support to all service users.
You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.
Once in post you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role. Homicide Service training includes, criminal justice process; trauma informed approach to support; supporting traumatically bereaved families; personal and professional resilience.
As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.
You will need to be able to travel to home visits within, and occasionally outside of area, and therefore a driving license and use of a car are essential. You will be reimbursed for all travel costs.
You will need:
Understanding of the impact of crime on victims.
Effective verbal and written communication skills.
Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
Ability to balance competing needs and priorities.
Ability to work independently and as part of a team.
A successful track record of building effective working relationships across internal and external stakeholdersA full driving license and transport (you will need to be comfortable travelling in your area to visit clients/attend police briefings/attend team meetings etc).
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria. Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
-This exciting role sits within our Strategic Communications and Marketing team. It forms part of a new cohesive approach to engaging internal audiences. The team sits within our Social Change department alongside digital, brand, creative, campaigning, policy, and media.
-Reporting to the Head of Federation Communications you'll head up the planning and delivery of our internal comms. You'll support delivery of our strategic communications plan and contribute towards creating a new federation-wide comms plan.
-You'll work closely with colleagues across Mind to connect and engage with staff to drive forward our bold plans, ensuring our vision, mission, and values run through all we do.
-You'll be responsible for managing and developing a team comprised of Senior Internal Communications Officer and Communications Assistant. As a team, you'll manage our day to day communications and engagement channels and play a key role in shaping our culture. You'll support and advise colleagues across Mind to plan and deliver top notch internal comms.
Key duties and responsibilities
The post holder will:
-Work closely with the Head of Federation Communications, Head of Strategic Communications and Marketing, and other senior leaders including our Executive team, to deliver our corporate narrative through internal communications.
-Develop and deliver an effective internal communications strategy and plans, in line with our overall strategic communications plan and broader corporate strategy.
-Align internal communications to our organisational development and change plans, working closely with our People, Culture and Equity teams to ensure internal communications is seen as, and delivers as, a key solution.
-Oversee day to day internal communications, taking the lead in developing and delivering impactful and cost-effective internal communications and engagement opportunities using a range of new and existing channels and tools.
-Manage staff, and occasional volunteers, including coaching, motivating and developing the skills of the team, and performing supervisions and appraisals.
-Write, edit and proofread internal communications, ensuring consistency and compliance with Mind's branding, values, key messages and style guidelines, ghost writing for senior staff when required. Signing off materials from other staff members when required to ensure the same.
-Act as Internal Communications lead on key change projects, working in close collaboration with other teams, ensuring priority projects are given adequate resource.
-Work closely with teams across Mind, supporting and advising colleagues on internal communications best practice, including planning, audiences, channels and messaging to ensure the most effective approach. Focusing on empowering staff to put internal audiences first, share information and increase staff engagement.
-Measure and evaluate your team's work to develop best practice, inform future plans and increase our understanding of key audiences, providing reports as required.
-Undertake other duties that may be necessary from time to time, and that are compatible with the nature and grade of this post.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.