Volunteer Development Officer Jobs
Citizens UK
Citizens UK is a people power alliance of diverse local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.
This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £2 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of over 14,000 accredited Living Wage Employers across the UK.
Purpose
We’re looking for someone who wants to combine their passion for social change with their commitment to digital communications. The person in this role will line manage a small and talented team of two officers (Marketing and Content, and Digital Communications), and should enjoy supporting others to flourish through a kind and relational approach.
Part of a busy department of specialists in communications (including digital and press), public affairs and policy, you will play a critical role in shaping our digital engagement strategy through our website, social media channels and email marketing. As well as leading the team to expand our reach and build brand awareness through creative content, you will also have a keen eye for analytics and work with our partner agencies to deliver effective campaigns across paid social media ads, Google Ads and CMS management.
You’ll be joining the team at an exciting time; supporting communities to engage decision makers and win change post-General Election. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK – where local leaders and people experiencing injustice are in the lead. You’ll be a strong communicator with the ability to tell a story in short time frame and have interest in a range of social justice issues including refugee and migrant justice and the real Living Wage.
Reporting to the Director of Communications, you will play an integral role in shaping the digital strategy, while ensuring that colleagues develop their capacity and understanding of how to use digital tools most effectively.
Main Responsibilities
Working as the Digital Engagement Manager for Citizens UK, reporting to the Director of Communications, your main responsibilities will include:
Situational Awareness and Research
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Lead the team in conducting stakeholder analysis; identifying and segmenting audiences and their positions and interests.
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Confident to test and learn from new digital and marketing approaches
Strategy Development
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Participate in development of the communications strategy, contributing tactical and creative ideas around implementation.
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Shape digital engagement and marketing strategy, ensuring that plans deliver against the influencing goals; evaluating effectiveness of the strategy and adjusting as required.
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Work with project teams to support the development of tailored digital strategies
Reputational & Risk Management
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Demonstrate awareness of potential reputational risks and proactively develops appropriate protocol and messages, including expected professional fundraising standards.
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Effectively represents Citizens UK with senior stakeholders
Materials Development & Dissemination
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Demonstrate a track record of effective supervision and quality control of output – critically ensuring compliance with plan and audience appeal.
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Ensure all work is completed within brand guidelines.
Digital, social media and website
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Able to lead the team in the use of social media to increase brand awareness and impact; able to generate innovative approaches.
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Lead on supporter engagement through Action Network, building the capacity of Organisers and community leaders to effectively use digital campaigning tools
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Work with developers to maintain and update website CMS, support the team in creating news and blog content and help upskill colleagues to create content for the website.
External Relationships
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Manage relationships and communication with external suppliers where required
Campaign and Events Management
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Take an integrated communications approach to digital engagement activity.
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Identify opportunities, initiate and grow new campaign tactics.
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Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget.
Internal Comms & Knowledge Management
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Identify gaps in our internal knowledge management in digital practices and strengthen these with clear processes and documents to drive best practice amongst wider team.
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Adopt a strong solution focused approach to help teams overcome any challenges and maximise their digital engagement efforts
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Provide training to key members of staff to upskill colleagues.
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Act as a brand ambassador for the whole organisation.
Internal Relationships
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Provide line management support and leadership on our digital engagement, ensuring colleagues feel supported, developed and valued
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Ensure the work produced across the team is of high quality, and reflective of Citizen UK’s values
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Provide digital support and advice to colleagues across chapters and projects
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Work closely with project leads across our migration work to coordinate digital engagement tactics.
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Liaise with other managers and teams within the charity effectively.
Personal Specification
(D) Desirable, (E) Essential
EXPERIENCE
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Background in communications with experience working with digital tools, including analytics tools (E)
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Experience working with multiple internal project teams (E)
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Experience managing a team (preferably line management) (E)
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Expertise at managing a website CMS and/or leading on website UX (E)
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Experience of working on integrated communication campaigns (D)
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Proven experience of Paid Media platforms – e.g. Facebook Business Manager, Google Ads (D)
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Professional or volunteer experience in the charity sector (D)
KEY SKILLS AND KNOWLEDGE
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Wide range of digital skills across marketing and CMS platforms (such as Mailchimp, Action Network, Nation Builder, Wagtail or similar) (E)
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Proficient in Google Analytics (E)
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Proficient in content marketing and social media strategies across X, Facebook, LinkedIn and Instagram (E)
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Excellent written and verbal communication and ability to tell stories (E)
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Ability to manage external agencies and stakeholder engagement (E)
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Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently (E)
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Proficient in content marketing and social media strategies across TikTok and YouTube (D)
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Proficient in SEO (D)
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Strong understanding of integrated campaigning tactics (D)
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Strong understanding of brand and design principles (D)
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An understanding of the migration and refugee policy space (D)
PERSONAL QUALITIES & VALUES
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A passion for social justice and communities (E)
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Interested in working with diverse people of all backgrounds (E)
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Self-motivated (E)
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Adaptable and innovative (E)
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Creative and curious (E)
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A strong team player (E)
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Accountable (E)
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Relational (E)
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Kind (E)
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Inclusive (E)
The successful applicant may be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle.
This is an incredible opportunity to lead a highly-respected, visionary, organisation with a peerless track record of achieving change in immigration detention policy and practice. We are looking for an exceptional individual with strong strategic leadership and people management skills, and an unwavering commitment to human rights, above all the rights of people in detention.
Our new Director will be leading the organisation in a period of both challenges and opportunity, as the new Government settles in and debates about immigration policy continue. Despite the uncertain times, we are committed to continuing to challenge immigration detention in the UK. The new Director will inherit a well-resourced, effective and well-regarded organisation with an impressive, dedicated and friendly staff team. While the role will be multi-faceted, it will be hugely rewarding, supported by a committed board of trustees.
BID is a small organisation - our new Director will own the overall operation, management and sustainability of the charity, with the support of committed trustees. The Director will lead on strategic leadership, finance and operations, people and culture, fundraising, policy and communications, legal casework and governance and regulation - all with the support of our brilliant team of 10 staff, and the opportunity to recruit. As with any small charity, the post-holder will need to be agile and responsive.
To find out more about the Director role, download and read our job ad and description.
The client requests no contact from agencies or media sales.
Role description
Title: Interim General Manager
Contract: 24 hours per week (3 days). 6 month temporary contract (extended leave cover)
Location: Remote and at the London LGBTQ+ Community Centre
Salary: £50,470.00 full-time pa; pro rata
Our General Manager is going on an extended leave, so we are looking for someone who can lead the team, continue our fundraising efforts and generally hold the fort for six months.
Some of the key milestones of the period the new General Manager will be responsible for include: supporting the team in hosting a fundraising event, meeting key grant writing deadlines, supporting Finance Lead in producing the end of year accounts and all on-going financial reporting, renewing corporate sponsorship agreements with current partners.
We are interested in hearing from individuals who could cover all areas of the role including fundraising (3 days / week); as well as those who could take on the General Manager role but might not have fundraising experience (2 days / week) and fundraisers (specifically with experience in writing grants) who might prefer a part time assignment such as this (1 day / week).
We are open to recruiting one person or two depending on candidates’ experiences and preferences.
Please refer to the summary below to clearly see the breakdown of tasks, days and salary.
Option 1:
Role: General Manager and Fundraiser (covering all responsibilities)
Key responsibilities:
- Finance and Risk
- HR and Team Management
- Business Development
- Board of Trustees Management
- Stakeholder Management
- Legal and Governance
- External Communications and Leadership
Contract: 3 days per week (6 months)
Pro rata salary: £30,282
Option 2: Two separate roles splitting general management and fundraising responsibilities
Role: General Manager
Key responsibilites:
- Finance and Risk
- HR and Team Management
- Business Development
- Board of Trustees Management
- Stakeholder Management
- Legal and Governance
- External Communications and Leadership
Contract: 2 days per week (6 months)
Pro rata salary: £20,188
Role: Fundraiser
Contract: 1 day per week
Pro rata salary: £10,094
Reports to: Chair of Board of Trustees
Key contacts: Chair of Board of Trustees, Senior Management Team, Finance Lead
Direct reports: Centre Manager, Communications and Marketing Manager, Finance Lead, Research Lead
Closing date: Sunday 8 September 2024 at 9pm
Interviews will take place the week commencing Monday 16 September 2024.
The successful candidate will start on Tuesday 5 November 2024
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About the London LGBTQ+ Community Centre
The London LGBTQ+ Community Centre is an award-winning charity launched by a team of volunteers in 2017. In December 2021 we opened our first physical space in London’s bankside.
Our mission is to provide London with a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London.
The Centre is visited by over 1,100 people each month. In 2023, we hosted 600 events joined by over 9,000 participants. And the Centre was visited by over 14,000 visitors.
Overall purpose of the role
As the most senior team member, the General Manager:
- Leads the team with four direct reports and other four indirect
- Ensures the team works productively, develops professionally and there is a person-centred, supportive and communicative atmosphere
- Evaluates and improves operations and financial performance
- Leads our fundraising efforts and overall income generating activities
- Co-designs strategy and sets goals for growth
- Provides solutions to issues
Benefits
Despite being a young, small organisation, we are working hard to create a workplace where everyone feels supported to perform at their best. Therefore we currently offer the following benefits:
- Holiday allowance of 25 days, increasing yearly after two years of service
- Employer pension contribution of 3%
- Access to an employee helpline to help you deal with personal or professional concerns
- A holistic wellbeing package
- DBS funded by employer
- Ongoing training opportunities to support with career development, including annual learning and development opportunities shaped to your needs
- Flexible working
- Being part of a small organisation where you can really see your impact
- Working alongside a range of other LGBT+ organisations
Key responsibilities and duties
- Fundraising
- Lead fundraising team
- Lead all fundraising efforts (grants, individual giving and corporate partnerships) and supervise strategy
- Work closely with Events and Outreach Lead to design programmes to apply for funding
- Write funding bids for public grants and trusts
- Manage successful grants, monitoring and reporting
- Lead corporate sponsorships strategy
- Manage relationships with current corporate donors to secure ongoing funding and develop new relationships
- Finance and Risk
- Lead strategic financial plans
- Responsible for the financial health of the Centre including developing, overseeing and monitoring an effective programme of income generation
- Help to ensure a sustainable income from individual, corporate, legacy and trust donations
- Supervise accounting and reporting working with Finance Lead
- Establish and monitor key indicators of the organisation’s impact and financial health
- Risk management: maintain awareness of risks and changes in the external environment that affect the organisation
- HR and Team Management
- Team management and leadership
- Ensure the organisation’s staff and volunteers are focused on achieving its mission and aims
- HR systems and processes development
- Operate within the annual budget and ensure management and HR policies are up-to-date
- Recruit and work with the senior management team
- Business Development
- Design and deliver the organisations’ business plan
- Design and supervision of organisational strategy
- Supervise the maintenance and creation of all operational policies required
- Supervise of all Centre activities
- Operational systems and processes
- Scan the external environment for changes that may affect the charity, to advise the trustees proactively and to take necessary action
- Board of Trustees Management
- Secretary role at meetings: set up meetings, minutes and other administrative tasks
- Build an effective working relationship with the Chair of the board; meeting monthly to review organisational progress
- Supply regular reports to the Board and attend trustee and sub-committee meetings
- Stakeholder Management
- Build relationships with local authorities and the media in order to advance the organisation’s aims
- Lead partnerships with other LGBTQ+ organisations; London and beyond
- Lead outreach to non-LGBTQ+ organisations
- Set up mechanisms for listening to the views of current and future beneficiaries on the performance of the Centre, as well as on areas for future development
- Legal and Governance
- Ensure the organisation fulfils its legal, statutory and regulatory responsibilities
- External Communications and Leadership
- Represent the organisation at external events and publicity opportunities
Person specification
Short listing criteria: E = essential D = desirable
Professional experience
- Excellent leadership, people management experience and delegation skills - E
- Knowledge of business processes and functions (finance, HR, procurement, operations etc.) as well as the principles of business administrationEFinancial analytics and numeracy skills - E
- 3+ years of experience in fundraising, grant writing or grants management for an organisation of similar size or bigger - D
- Demonstrated analytical and persuasive writing skills experience as well as superior editing skills, including ability to convey complex information in a clear manner to a diverse audience - E
- Ability to communicate effectively- E
- Patience and attention to detail - E
- Experience in planning and budgeting- E
Personal qualities
- Excellent interpersonal skills - E
- Someone who can work self sufficiently and in a team environment - E
- Leads by example – striving for high quality work and ensuring other people meet this standard - E
- An engaging, passionate, energetic human- E
- Excellent written and verbal communication skills- E
- Commitment to equality, civil rights, and LGBTQ+ rights - E
- Knowledge of the charity sector in general and the LGBTQ+ community in particular- D
- Experience working with communities in general and the LGBTQ+ in particular - D
Ready to apply?
Please send us your CV and cover letter of no more than two sides of A4 before 9pm on Sunday 8 September 2024.
Please add the following information to the subject line: General Manager Application
We particularly welcome applications from trans, non-binary and POC candidates. We are a disability positive employer and we welcome the opportunity to provide reasonable adjustments as defined by the Equality Act 2010 during the interview process and upon appointment. Please inform us if you feel you meet this criteria.
The client requests no contact from agencies or media sales.
The successful candidate will beresponsible for maximising income through charitable trusts and foundations, develoing our trust and foundations fundraising programme in line with our strategic plans and objectives, and will be responsible for researching, applying, and securing income from Trusts and Foundations. They will also be responsible for maintaining and developing relationships, and meeting reporting requirements.
Trusts and Foundations
- Working with the Director of Fundraising and Marketing and the Head of Day Hospice and Wellbeing Services, create the annual Trusts and Foundations Plan for City Hospice, which features in the annual fundraising plan.
- Manage, motivate, research, identify, and apply for major and minor grant funding streams to support the core services and projects of City Hospice.
- Using a range of research tools, identify potential trusts and foundations that may support City Hospice and develop a pipeline of new and existing prospects.
- Match new and existing trusts and foundations to City Hospice projects and services and identify core funding opportunities.
- Work with the Head of Day Hospice and Wellbeing Services to identify appropriate projects and services for funding.
- Create compelling and tailored trust and foundations funding applications that motivate and inspire trusts and foundations to support City Hospice to realise its exciting ambitions.
- Create templates for generic proposals as appropriate to the funder.
- Implement an effective stewardship model that maintains and builds on relationships with existing Trusts & Foundations.
- Work with the relevant teams to collect information and ensure donors receive regular and timely progress reports including appropriate recognition of their support, taking into account any specific requirements by the funder.
- Develop positive relationships with Trust & Foundation representatives and monitor supporter feedback, sharing appropriately with the Trusts & Foundations Fundraising Manager.
- Brief relevant staff about funders before funder meetings as appropriate.
- Meet regularly with operational teams and SMT to identify budgeted activities that can be packaged as projects and matched to the appropriate funders
- Manage the reporting process for existing and new grants
- Work with operational colleagues to collate the information required to support funded projects and programmes and provide feedback and evaluation to grant funders following successful bids.
- Co-ordinate regular Project Oversight Group meetings, chaired by the Finance Director, to ensure grant funded projects are on track and are reported in accordance with deadlines.
- Manage a small team of volunteers who research and apply for suitable grants.
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Finance and Administration
- Develop and maintain accurate reporting and application systems and share information with the wider team as appropriate.
- Maintain effective administration of grants received.
- Transition existing recording systems to Raiser’s Edge CRM system.
- Meet targets set for trust fundraising income with the support of the Head of Day Hospice and Wellbeing Services and staff across the relevant departments including Clinical Services.
- Provide regular progress and income reports to the Fundraising and Marketing Director as required.
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Marketing and Communications
- Identify media and PR opportunities for trust donors in collaboration with the Fundraising and Marketing Director and the Marketing Assistant, including ensuring appropriate acknowledgements and recognition.
- Represent City Hospice, as required, at events with fundraising peers and with groups of supporters, including giving talks or presentations as necessary.
- Participate in internal/external meetings and attend training events and other functions as necessary.
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Other
- Assisting at fundraising events (for which TOIL will be given)
- Undertake training, development, and appraisal activities as required
- Evaluate own performance critically and strive for continual improvement
- Select and make use of relevant resources, including IT, to manage workload effectively.
- Support City Hospice’s purpose and vision, and demonstrate a commitment to attitude and behaviours that reflect our core values – passion and compassion; sharing and empowering; and knowledge and responsible.
- Carry out any other duties as may be reasonably requested commensurate with the level of this role.
Youth Pastoral Assistant
St Leonard's, Hythe
£21,840 pa plus excellent benefits
35 hours per week
Fixed term until August 2025
Are you passionate about children’s and youth ministry and eager to develop your skills in a vibrant church community? St Leonard’s, Hythe, offers a unique opportunity for you to explore and test God’s calling in your life within a supportive and dynamic environment.
St Leonard’s is a growing and inclusive church rooted in the liberal catholic tradition, while embracing a variety of worship styles that spiritually nourish children and families. The church is home to a lively and diverse community, with many children and young people actively involved in worship, youth nights, and family events. At St Leonard’s, you’ll be prayed for, encouraged, and supported as you work alongside the Youth Team to help our young people grow in faith and flourish.
This role is part of an exciting initiative within the Diocese of Canterbury, where one of our bold outcomes for 2030 is to double the number of children and young people in our churches. As a Youth Pastoral Assistant, you will receive top-notch training through the nationally recognized Aurora course and benefit from a fortnightly learning hub with our Lead Officer for Children and Youth Ministry.
Join us at St Leonard’s, Hythe, and be a key part of shaping the future of youth ministry in our church community and across the diocese.
Application closing date: 13th September 2024
Interviews: w/c 16th September 2024
St Leonard’s Hythe is committed to promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All successful candidates will be subject to DBS checks along with other relevant employment checks.
We are looking for two additional people to join our existing Universal Credit Support - Help to Claim team.
The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
You will need to be proficient in IT with effective communication skills. Knowledge and experience of welfare benefits advice is desirable but not essential, as training will be given.
The role will be a mix of home and office working.
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as a Helath Advocate Educator (HAE). The post holder will train and provide ongoing support to GP practices and other health professionals to enable primary and secondary care staff to be able to effectively talk to their patients about domestic violence and abuse (DVA), provide early identification and offer appropriate care pathways for female and male victims of domestic violence and abuse aged 16 years and over.
The post holder will work in partnership with a local clinical lead to deliver the model and will participate and support the delivery of safeguarding training and awareness raising sessions to primary and secondary care staff and other multi-agency teams where needed.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Please note that a valid UK driving license and use of a car is essential to this role.
Hours: 18.75 hours per week (Wednesday, Thursday and Friday) with a Requirement for occasional 12:30-20:30 duty shift
The client requests no contact from agencies or media sales.
Purpose of role Working as part of the Casework Team, the Triage caseworker will be the first point of contact for beneficiaries seeking support. Using the triage process to establish the initial needs, moving forward the requests and following up once the casework process has been completed. This role will involve assessing the needs of the children and family to provide recommendations for appropriate assistance.
Full time position 35 hours per week based in our office in Portsmouth
Location Castaway House, 311 Twyford Avenue, Portsmouth PO2 8RN
Salary £29,000 per annum
Contract Permanent subject to a successful 6-month probationary period.
Company pension scheme Subject to successful 3-month probationary period.
Other benefits include Employees group life insurance scheme.
Employee Benenden Health scheme.
Free onsite secure parking.
Generous leave allowance
The Naval Children’s Charity provides financial and holistic support to children and families around the UK. We work closely with other charities, have our own team of caseworkers and use an external Armed Forces group case management system CRM, as well as a bespoke internal CRM of our beneficiaries.
This role is subject to DBS checking.
Key Tasks and Responsibilities
Caseworkers provide support and advice to eligible individuals in line with the policies of the Naval Children’s Charity. They work closely with other organisations to ensure that children and families receive appropriate and prompt support.
· To act as the first point of contact for the Casework team and beneficiaries
· To complete an initial assessment of need by triaging telephone calls, emails and applications received through different CRMs used by the Charity
· Contact families who submit an enquiry through the Charity website or via email
· Pass emergency requests for support to the Casework Team Manager or Head of Welfare for prioritising
· Deal with enquiries and correspondence from beneficiaries
· Establish a relationship of trust with beneficiaries. Offer support and signpost beneficiaries in areas such as relationship, bereavement, family counselling both by telephone and in person when appropriate to statutory/external organisations and Armed Forces charities.
· Liaise with external caseworkers from SSAFA, RN FPS and other organisations to ensure comprehensive casework is carried out on all beneficiaries
· Investigate applications for grants and, following assessment, produce recommendations for the Head of Welfare/CEO and Welfare Committee
· Follow up with beneficiaries once casework has been completed to ascertain impact and any unmet need
· Investigate beneficiary entitlement to statutory funds, advise of other possible sources of charitable funding and, with the beneficiaries’ consent, refer to other charities to almonise with them to provide a package of care for the beneficiary
· Ensure confidential handling of all information concerning beneficiaries in accordance with the Naval Children’s Charity’s confidentiality and data protection policies
· Keep thorough, confidential and systematic records of all matters concerning enquiries, applications, and grant awards in accordance with the Naval Children’s Charity’s Data Protection policies
· Provide feedback and regular reports to inform Casework Team Manager of trends
· Process day to day invoices and pass to the Head of Finance
· Keep up to date with developments on legislation, childcare issues and the benefits system and have an awareness of the MoD allowance system
· Regularly update personal training and skills
· Other relevant duties may be assigned from time to time
PERSON SPECIFICATION
Experience
· Professional experience in a Triage/Caseworker/Family Support Worker role
· Previous experience of working with Serving Personnel/Veterans/Children in a support capacity
· An understanding and awareness of the benefits system
· Good knowledge of the Naval and Armed Forces Charity sector (Desirable)
Knowledge and skills commensurate with role to include:
· Empathetic and non-judgemental nature
· Excellent interpersonal, written, verbal communication skills.
· Well-developed IT skills, including Microsoft Office 365 and Teams. Training will be provided on our case management systems.
· Excellent attention to detail and a logical approach to work, with excellent planning and organisational skills.
· A team player with a positive, solution-focused approach to work.
· Ability to work independently demonstrating excellent time management skills.
· Ability to stay calm and work effectively under pressure, especially when meeting short notice deadlines.
· An understanding and commitment to the mission, vision and values of the Charity.
· In possession of a full UK driving licence.
Comprehensive understanding and implementation of GDPR and Data Protection principles; some of the information you may be required to process is of a sensitive and confidential nature.
Context and additional information
· Expenses incurred whilst fulfilling the duties of this role will be paid in accordance with NCC policy.
· You may be required to attend events to engage with Naval families (overtime is not paid, however Time Off In Lieu (TOIL) is given.
· Willingness to successfully complete appropriate job-related training.
· Have, or be willing to undertake and pass, MOD security checks.
Suitable candidates will be asked to complete an Application Form.
The tasks listed in this job description are not designed to be exhaustive and may vary from time to time according to the needs of the organisation. This document will be reviewed in consultation with the post holder as the role and services provided by the organisation develop.
The Naval Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as a Refuge Worker. You will provide high quality support and safety planning to women and children in crisis. This includes enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours on call rota including evening and weekends once week in every 8 weeks.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a rota based Monday - Friday 8am -8pm and one in three Saturdays (9am-5pm)
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Background
Chance to Shine is a national children’s charity. We change young people’s lives through cricket giving them the opportunity to play, learn and develop through the sport. We keep them physically active, teach them vital skills like teamwork, communication and leadership. And above all, they have fun.
Chance to Shine takes cricket to new places and uses it to ignite new passions, teach vital skills, unite diverse groups, and educate young people from Cornwall to Canterbury to County Durham.
Since 2005 our Chance to Shine Schools programme has helped reverse the decline of cricket in state schools with millions of boys and girls in over 13,000 state schools playing and learning through cricket. Chance to Shine Street supports young people in under-served communities to access and benefit from cricket in a free, inclusive, fun and fast-paced tape ball environment.
The Director of Strategy Implementation is an exciting Senior Management role which will help to deliver Chance to Shine’s strategic plans and further our ambitions for young people.
In February 2024 we launched Limitless Futures, a four year strategic vision that outlines our ambitions to further improve wellbeing amongst young people, grow from working with 600,000 young people a year to one million by 2028, and continue to prioritise underserved communities (young people in areas of economic disadvantage and those who are inactive). It is based on extensive consultation with young people, teachers, families, delivery partners, coaches and others. It is underpinned by clearly defined goals and KPIs, and accountable to Chance to Shine’s Board of Trustees. The person in this role will work collaboratively with Senior Management colleagues and the wider team to deliver on and refine these plans.
We are looking for an energetic, enthusiastic and efficient individual with a strong track record in collaborative working and delivering on ambitious projects to join a small and dynamic team. The person in this role does not need to have an understanding of cricket but must be driven to achieve ambitious plans to support young people’s wellbeing and development.
We operate flexible working and as such team members currently work from the office (The Oval, London) on average about 2 days per week. This post-holder will need to be flexible as an when it is required to attend meetings, mostly in London but elsewhere around the country.
Please note that this role is a 12-month fixed term contract, less if the person you a covering returns from maternity leave earlier.
Interviews will take place on the 23rd of September 2024.
Purpose of the role
The Director of Strategy Implementation will be part of the Senior Management Team and will work closely with the Chief Executive.
The person in this role will oversee the implementation of the second year of strategy plans for Limitless Futures. They will collaborate with Fundraising, Operations, Communications, Finance and Impact colleagues to ensure progress is tracked and goals are met. In particular, they will work with the Head of Fundraising to ensure the fundraising plan needed to deliver this strategy is aligned to the wider organisations plans.
The Director of Strategy Implementation will also own the delivery of specific projects to support the strategy. For example, but not limited to: design and implement a volunteering programme; develop a funding plan to increase the scale of work in secondary schools; embed youth voice practices into Chance to Shine work.
Insight and evidence underpin Chance to Shine’s strategy, and as such, the Director of Strategy Implementation will line manage the Head of Impact & Evaluation and provide guidance to the Impact team.
Key Responsibilities
The Director of Strategy Implementation responsibilities include:
· The line management of Head of Impact & Evaluation, providing broader support to the Impact Department (three people)
· Providing guidance and advice to the Board, Chief Executive and Senior Management team on matters relating to Strategy and Impact.
· Working with the Senior Management Team to ensure key organisational strategic aims and objectives are achieved within respective departments.
· Leading on specific pieces of cross-departmental work which are of key strategic importance, including key Fundraising projects.
· Working closely with the Head of Impact & Evaluation to ensure that we are leaders-in-our-field for demonstrating the difference our work makes to children and young people whilst always striving to improve.
· Effectively maintaining existing, and developing new relationships with senior stakeholders, partners and supporters.
· Being a spokesperson for Chance to Shine, particularly with media, senior relationships and stakeholders
· To pro-actively source and deliver new opportunities across all departmental areas related to strategic priorities and projects being worked on
Key relationships
The job holder will liaise with:
· CEO
· The Senior Management Team
· ECB
· Sport England
· Chance to Shine Trustees
· Current and new Senior stakeholders, supporters and organisations
Skills, Knowledge and Expertise
· Significant experience in developing either organisational-wide or departmental strategy, managing and delivering against aims and objectives
· Significant experience in delivering clear success in one or more areas of Strategy, Impact and Fundraising
· Strong strategic critical-thinking with the ability to identify opportunities and follow these through into tangible results
· Demonstrable experience of successfully delivering against strategy and/or organisational growth
· The ability to confidently check and challenge and think differently about ways of achieving goals whilst bringing people on the journey
· Excellent influencer with the ability to use evidence alongside experience to make recommendations which inform decision making and/or strategy
· Excellent public speaking and presenting skills, confident in conveying key messages simply, engagingly and effectively to various audiences
· Experience of developing relationships, working with and influencing senior stakeholders which result in positive outcomes
· Experienced line manager, with the ability to lead and motivate teams to achieve ambitious goals
· Excellent written, verbal communication and IT skills with strong attention to detail
· Comfortable dealing with stakeholders at all levels
· Strong motivation to succeed and ability to work collaboratively
· Excellent team player
· Excellent project management skills
· Creative, energetic, proactive and outgoing
· Good time management skills, able to work to tight deadlines and an ability to work under pressure
· Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, passionate, inclusive and fun
· Able and willing to travel throughout the UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
YMCA Thames Gateway offers support and accommodation to young people in need and children in care. The service aims to help young people develop the skills and knowledge to be able to live independently and improve their life chances. The Team Leader will manage a team of Housing and Support staff in Dartford/Tunbridge Wells, ensuring the high-quality support of residents is provided in a regulatory compliant way.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £23,400 - £25,192 pa depending on experience, pro rata
Contract: Permanent
Hours: Part Time, 0.5 full time equivalent (18.75 hours a week spread over at least 3 days)
Location: Hybrid working: a combination of working from home and being based at Rising Sun Offices in Canterbury
Closing date: Monday 9th September 2024
Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010
Benefits
We offer a number of benefits to team members including:
- 25 days annual leave per year
- A bonus day of leave for your birthday
- 3% matched pension contribution
- Access to Rising Sun’s counselling service
- Employee Assistance Programme
- Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) and also discounts in shops and attractions
- Up to four weeks sick pay in any 12 month period (eligible after probation period)
OVERVIEW
Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.
Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.
As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.
You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.
As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.
In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.
We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.
As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.
MAIN DUTIES AND RESPONSIBILITIES
Admin Tasks
- Process incoming referrals to our services
- Liaise with referrers and team members as required and respond to queries efficiently
- Coordinate participants and materials for survivor group programmes and team training sessions
- Coordinate the rota for One Stop Shop drop-ins
- Respond to enquiries received via our phone or admin email account
- Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
- Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
- Input information to spreadsheets and our case management system
- Develop our administrative processes to improve effectiveness
- Work with and provide support to the wider team as required
General
- Uphold the core values of the Rising Sun and work towards our vision.
- Work professionally and to a high standard
- Demonstrate a personal commitment to continued professional development
- Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
- Uphold the rights of women, children and young people who have experienced domestic abuse
- Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
- Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.
This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.
PERSON SPECIFICATION
The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)
Experience
- Experience in an administrative role
- Experience working across different teams (D)
- Experience coordinating events/activities (D)
- Experience of working for a charity or not for profit organisation (D)
- Experience of supporting or providing advice to survivors of domestic abuse (D)
Knowledge and Skills
- Excellent planning and organisation skills with the ability to prioritise
- Confident using MS Office including Word, Excel and PowerPoint
- Excellent communication skills, both written and verbal
- Effective team working skills
- Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
- Confident using On Track, our case management system (D)
Personal Qualities
- Passionate about the aim and values of the Rising Sun
- Self-motivated and pro-active
- Solution focused and creative in approaching new challenges
- Committed to equal opportunities, safeguarding and maintaining confidentiality
- Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)
Equal Opportunities Statement
Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.
Safeguarding Statement
Rising Sun is committed to safeguarding those we provide a service to. The successful candidate will be required to undergo a DBS (Disclosure and Barring Service) check, a ‘right to work check’ in accordance with UK government Home Office guidelines, and to provide two references.
How to apply
Please download the job pack from our website and complete the application form at the end of the document. Send us your application by 9th September 2024.
We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.
Our vision is a world in which all women and children live free from actual or threatened domestic abuse and all forms of violence.
The client requests no contact from agencies or media sales.
The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.
We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.
Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.
To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.
The NSPCC’s Professional Learning Services department delivers learning, transfers knowledge and provides advice and guidance to anyone working or volunteering with children and young people to enable them to keep children safe. We work together with individuals and organisations to make it easier for everyone to play their part and create a social safety net that prevents child abuse and neglect.
The Commercial Strategy Team is responsible for driving the Professional Learning Services 5-year growth strategy through data, insights and business development. It is a vital part of the department, owning both the data systems and insights which impact product development and delivery as well as leading on all marketing and business development activities.
As Data and Insights Manager not only will the work you do make a real difference to people’s lives but opportunity is provided to develop your experience with a sector leading team.
Join us at this exciting time and you’ll become part of an expanding team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.
Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.
Job purpose
The NSPCC is seeking an Data and Insights Manager to join the Commercial Strategy Team within the Professional Learning Services department (PLS). The successful applicant will be experienced in developing data strategies, managing data teams as well as have experience of presenting customer and market insights to influence commercial decision making.
This is a new role which provides the opportunity to lead a growing team and shape and develop how the PLS department uses customer and performance data to help us grow our income, shape our product offer and reach more professionals to keep children safe.
Candidates should have a keen eye for detail and be confident communicating data strategies and insights to their stakeholders, plus have a willingness and drive to want to create change for children.
The key aspects of this role are:
• Take responsibility for creating and implementing the PLS data strategy to move towards creation of a single customer view.
• Take responsibility for the delivery of the following areas for the department: data systems and processes, performance and customer data visualisation , market insights and reporting
• To lead, manage and develop the PLS Data and Insights team in line with corporate standards in order to grow our capacity and ability to use customer and product data
• To provide accurate and timely customer and market data to inform our business development, marketing and product development strategies
• To help drive an audience-led culture to support decision making
• Supervise any tech development or migration projects for the department as required
Key relationships - Internal
• Director of Professional Learning Services
• Head of Commercial Strategy (Line Manager)
• Data Systems Support Officer (Direct Report)
• Data Analyst (Customer Data and Audience Insights) (Direct Report)
• Head of Data and Analytics within the Technology and Data directorate
• Peers and colleagues within the Business Development and Sales Team
• Peers and colleagues within the Customer Services team
• Peers and colleagues within the Professional Learning Services Department
• Peers and colleagues within Knowledge and Information teams
• Peers and colleagues within the Technology and Data directorate
• All other Income Generation directorate teams
Key relationships - External
• Third party suppliers and pro-bono advisors
Main duties and responsibilities
• Take overall responsibility for developing and implementing the PLS data strategy to move towards creation of a single customer view, covering areas such as data systems, data visualisation tools and market insights
• Individually and/or through the team, to implement agreed strategies to maximise efficiency and effectiveness of data reporting and systems in line with PLS business plan and priorities.
• To recruit, train, develop and manage the PLS Data and Insights team in line with NSPCC policies and practice including regular team meetings and regular performance reviews, coaching and mentoring staff to achieve high performance, growth and personal development.
• To work with the Marketing and Planning team to provide accurate data and insights to help inform our departmental annual marketing plan
• Take overall responsibility for all market insights, research and competitor analysis to inform our pricing strategy and product portfolios
• To be responsible for improving the data quality of the department, introducing audits and processes to achieve best practice
• To be accountable for accurately reporting on the corporate impact measures and Key Performance Indicators for the department in line with directorate and organisation wide requirements
• Support all users, including the Senior Leadership Team, with ad-hoc deep dive analysis & insight requests.
• Work with colleagues in the Tech directorate to support the implementation of any new data systems, processes and platforms as part of a wider tech project
• Take responsibility for integrating the PLS department into any cross directorate data projects
• Identifying opportunities through data-driven analysis to incorporate into sales and marketing activity that targets new and existing customers including opportunities to cross-sell across different NSPCC Learning products and services.
• To be accountable for the development of relationships with internal customers supported by the team, including pro-actively improving knowledge and understanding of internal customers and their role to support the NSPCC’s aims.
Responsibilities for all Staff within Income Generation and Professional Learning Services:
• A commitment to safeguard and promote the welfare of children and young people
• To update databases and supporter/customer or volunteer information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.
• To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.
• To adhere to all the NSPCC’s service standards, policies and procedures.
• To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.
• To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.
• To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
• To work in a manner that facilitates and encourages inclusion.
• To be pro-active in identifying ways to improve personal and team performance
• To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.
Person specification
1. Highly developed experience analysing data (ideally customer and audience data) and delivering insights to inform commercial decision making
2. Highly developed knowledge and experience of data management systems and ability to use statistical and data analysis packages
3. Experience of creating and delivering data strategies to improve business performance
4. Experience in using data visualisation tools to create dashboards that improves efficiency and enables self-serve insight
5. Ability to build, manage and develop relationships within an organisation and externally and achieve objectives through these relationships.
6. The ability to plan, monitor and implement projects and initiatives, identifying conflicting demands and establishing clear priorities, and ensuring that own work and work of others is completed to a high standard.
7. Excellent presentation skills and ability to write reports both verbally and in writing
8. Experience in using Microsoft based software packages, CRM systems, databases, Power BI and applications.