Volunteer Customer Service Assistant Volunteer Roles

Do you want to make a difference in the lives of those affected by cancer? Then volunteer with us and join the #TeamBigC family which promises to give you a sense of purpose as well as the opportunity to work as part of a hard-working, values-driven, and people-focused team.

Help us to raise vital funds to support our work by volunteering as a Retail Assistant within our Fakenham Big C shop. This is a fabulous opportunity where you can put your skills to use for a meaningful cause and develop new ones.

About the role

There are various tasks you might get involved with including:

• processing sales transactions through the till
• stock rotation
• pricing stock
• tidying the shop floor and stock room
• assisting with customer enquiries
• assisting, when necessary, with shop window displays
• sorting through donated stock and bric-a-brac items for their suitability for sale
• hanging and steaming garments

Big C's Core Values are Respect, Empathy, Support, Trust and Honesty.These provide a benchmark for behaviour across the organisation. If you share these values, and have the skills and experience, we would love to hear from you.

Hours/Time Commitment

Opening Hours: 9:30am to 4:30pm Monday to Saturday

You choose how long and how often you would like to volunteer, whether this is 1 hour a week or 1 day a month.

Benefits of volunteering

• know you are contributing to improving the lives of those affected by cancer
• have a sense of purpose, focus, and personal achievement
• enhance your CV, boosting career options
• learn new skills (e.g., customer service, communication, teamwork, initiative, and responsibility)
• share skills and expertise with others
• gain confidence through meeting new people and have fun

Recruitment Process

To apply, please complete our online application form on our website.

We also offer trials where you can volunteer for up to 1 day without going through the recruitment process to see if volunteering in this role is for you so get in touch today to find out more.

Once we have received your application, the shop manager will have an informal chat either via phone or in person. Upon receipt of 2 satisfactory references, the manager will arrange an induction.

Join the Oxfam community

As a Sales Assistant Volunteer you will be at the till, serving customers as the friendly face of your shop. You will help people facing poverty around the world by giving great customer service and making donors, customers, and supporters feel welcome in our shop. We’ll give you ongoing training and support so that you can feel right at home as part of the Oxfam Community!

About this role

We will give you all the training and support you need so you will develop your skills as part of our team. You don’t need to have any experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.

As a Sales Assistant Volunteer you’ll develop skills that boost your confidence:

• Improving your communication skills in this customer-facing role
• Serving customers on the till, handling cash and card payments
• Creating a friendly shop environment to make everyone feel welcome

Volunteering that works for you

Volunteering can be very flexible to suit you. So even if your availability or skills don’t match this role, get in touch and we will find something right for you. By volunteering for a few hours a week, you will meet new people and have some fun for a good cause.

Everyone has something to offer

At Oxfam we know that everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role which works for you. 

What happens next?

After you apply the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Do you want to make a difference in the lives of those affected by cancer? Then volunteer with us and join the #TeamBigC family which promises to give you a sense of purpose as well as the opportunity to work as part of a hard-working, values-driven, and people-focused team.

Help us to raise vital funds to support our work by volunteering as a Retail Assistant within our Cromer Big C shop. This is a fabulous opportunity where you can put your skills to use for a meaningful cause and develop new ones.

About the role

There are various tasks you might get involved with including:

• processing sales transactions through the till
• stock rotation
• pricing stock
• tidying the shop floor and stock room
• assisting with customer enquiries
• assisting, when necessary, with shop window displays
• sorting through donated stock and bric-a-brac items for their suitability for sale
• hanging and steaming garments

Big C's Core Values are Respect, Empathy, Support, Trust and Honesty.These provide a benchmark for behaviour across the organisation. If you share these values, and have the skills and experience, we would love to hear from you.

Hours/Time Commitment

Opening Hours: 9:30am to 4:30pm Monday to Sunday

You choose how long and how often you would like to volunteer, whether this is 1 hour a week or 1 day a month.

Benefits of volunteering

• know you are contributing to improving the lives of those affected by cancer
• have a sense of purpose, focus and personal achievement
• enhance your CV, boosting career options
• learn new skills (e.g., customer service, communication, teamwork, initiative, and responsibility)
• share skills and expertise with others
• gain confidence through meeting new people and have fun

Recruitment Process

To apply, please complete our online application form on our website.

We also offer trials where you can volunteer for up to 1 day without going through the recruitment process to see if volunteering in this role is for you so get in touch today to find out more.

Once we have received your application, the shop manager will have an informal chat either via phone or in person. Upon receipt of 2 satisfactory references, the manager will arrange an induction.

Join the Oxfam community

As a Sales Assistant Volunteer you will be at the till, serving customers as the friendly face of your shop. You will help people facing poverty around the world by giving great customer service and making donors, customers, and supporters feel welcome in our shop. We’ll give you ongoing training and support so that you can feel right at home as part of the Oxfam Community!

About this role

We will give you all the training and support you need so you will develop your skills as part of our team. You don’t need to have any experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.

As a Sales Assistant Volunteer you’ll develop skills that boost your confidence:

• Improving your communication skills in this customer-facing role
• Serving customers on the till, handling cash and card payments
• Creating a friendly shop environment to make everyone feel welcome

Volunteering that works for you

Volunteering can be very flexible to suit you. So even if your availability or skills don’t match this role, get in touch and we will find something right for you. By volunteering for a few hours a week, you will meet new people and have some fun for a good cause.

Everyone has something to offer

At Oxfam we know that everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role which works for you. 

What happens next?

After you apply the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Our vision is a society where every cat has their best possible life because they are protected, cared for and understood by everyone.

We are a movement of people championing the welfare of cats. We lead society in a richer understanding of all cats and care for those that need our help.

Our Purpose is to to help people see the world through cats’ eyes

Our brand new Community Fundraising Hub is here to support you in this role, so there's never been a better time to get involved!

A bit about this role:

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

What can you expect to be doing?

As a flexible role, you have the choice to be involved in the following:

• face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.
• online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.
• bringing new ideas! We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.
• engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

What are the benefits to you and the cats?

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of volunteers. Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

• Sympathetic to cats and our values
• Happy to be part of a team of dedicated volunteers and employees.
• Flexible and adaptable to different events/activities
• Open to new ideas and ways of fundraising

Time expectation

This role is very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Do you want to make a real difference to Scope, the disability equality charity, and our income?

Do you like a variety of roles, from talking to people to sorting stock, or are you not sure what you’d like to do?

Do you have a couple of hours a week to support your local charity shop?

You might like our shop volunteer role! 

About this role 

You will be vital to the work of your local Scope shop, generating income and raising awareness of our work in your local community. You will receive all training and support you need to get involved and enjoy your time volunteering. 

Your role may include: 

• sorting and organising goods for sale
• helping to display stock and window dressing
• tidying and cleaning the shop
• welcoming and supporting customers
• using the till and taking payments
• steaming clothes so they look better for customers
• pricing and tagging new donations

When and where 

You will be in our Scope Beckenham shop at 222 High Street, Beckenham, Kent, BR3 1EN. We are flexible on the times you would like to volunteer. We’d love your help for as little as 1 hour a week, but if you can give more time that would help us even more.

Who we’re looking for 

We welcome anyone who is friendly and passionate about disability equality! 

Some volunteers want to learn more about charities or about retail. Others want to make a difference to the lives of disabled people. Other volunteers are interested in our training and development opportunities. Some people join us to meet new people and make friends. Sometimes people want to help a charity shop they like shopping in, while also getting a discount in the shop!

We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for all volunteers.

Skills and experience you can gain 

• teamwork
• customer service
• till operation
• organisation
• retail skills
• communication
• stock preparation and management
• health and safety
• valuable experience for your cv
• experience of a large, national disability charity

What we can offer you ​

• introduction to scope
• demonstration of your tasks
• training courses, in person and online
• personal development opportunities
• support and regular catchups from a dedicated manager
• agreed travel expenses- All volunteers can claim travel expenses if they work a 4 hour shift or more
• adjustments to make the role accessible for you
• work experience for your cv
• a work reference
• 20% discount in your scope charity shop

Safeguarding 

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment. 

Volunteering at Scope 

Scope is a disability equality charity providing practical information, emotional support and campaigning for a fairer society. 

As a shop volunteer, you’ll help raise vital funds for our work towards everyday equality for disabled people. You will make a real difference to the lives of disabled people and their families. 

At Rainbows, we support around 750 babies, children and young people with serious and terminal conditions throughout the East Midlands, providing support at our Hospice, in local hospitals and at home. As part of this, our Family Support Team work with families to navigate through the emotions of caring for a child who has a life-limiting condition.

As these families can be based all across the region, Keep in Touch Volunteers play a vital role in connecting families with the Hospice. Volunteers do this by making an outreach telephone call to a family; checking-in with them and signposting them to any wider support which may be needed, as well as any support or services which Rainbows may be able to provide.

Typical tasks the role could involve:

• Making outreach telephone calls to Rainbows families.
• Checking on a family’s welfare and alerting them to available support if needed.
• Relaying any concerns to the Family Support Team.
• Regularly submitting an activity log summarising their calls so we can make sure everyone is receiving the help they need. 

Will it suit me?

This profoundly rewarding volunteer role is ideal if you love engaging with people and are passionate about directly supporting Rainbows families across the East Midlands. This role is ideal for someone with excellent interpersonal and listening skills who can think on their feet. Given the nature of our work, empathy and sensitivity towards the needs of children, young people, and their families are crucial. You'll be using your computer skills to record outcomes of your conversations in our database, so a basic confidence with technology is a must. Understanding the importance of confidentiality, boundaries, and safeguarding is essential within Rainbows. While previous experience in caring for others is beneficial, it is not a requirement.

Location:  Remote (Monday, Tuesday, Wednesday) & On-site at Food Hub (Alternate Thursdays)

Reports to:  Hub Manager

 Job Summary

We are looking for an enthusiastic and well-organised Food Hub Assistant to support our community-driven food operations on a part-time basis. You will play a key role in assisting with both the day-to-day remote management and in-person activities at the Food Hub. Your role will include handling calls and emails from home on Mondays, Tuesdays, and Wednesdays, as well as providing in-person support at the Food Hub on alternate Thursdays. If you have strong communication skills, a food hygiene certification, and a passion for community work, this could be the perfect role for you!

 Key Responsibilities

 Remote Support (Monday, Tuesday, Wednesday) 

- Manage incoming phone calls and respond to emails related to Food Hub services. 

- Address customer enquiries, manage scheduling, and coordinate food deliveries and collections. 

- Perform administrative tasks, ensuring all queries are resolved in a timely and efficient manner. 

- Provide support and cover for the Hub Manager on remote working days. 

On-site Support (Alternate Thursdays) 

- Assist with food distribution and manage related administrative tasks during a 4 ½ hour shift. 

- Maintain cleanliness and organisation at the Food Hub, ensuring compliance with health and safety standards. 

- Support stock management, including receiving deliveries and preparing for distribution. 

- Assist with any scheduled in-person meetings or community appointments. 

Key Qualifications

- Food Hygiene Certification: Must have or be willing to obtain a valid food hygiene certificate before starting the role. 

- Strong Communication Skills: Excellent written and verbal skills to manage phone and email enquiries effectively. 

- Organisational Skills: Ability to handle multiple tasks, prioritise effectively, and work independently when remote. 

- Flexibility: Available to work remotely on Mondays, Tuesdays, and Wednesdays, and attend the Food Hub for 4 ½ hours on alternate Thursdays. 

- Team Player: Willingness to collaborate with the Food Hub team and assist with various tasks to ensure smooth operations. 

Working Hours

- Remote Work (Monday, Tuesday, Wednesday): Flexible hours based on call/email volume. 

- On-site (Alternate Thursdays): 4 ½ hours in-person at the Food Hub.

• Assisting the Front Office Manager by responding 1st level queries and requests (phone, email and in-person)
• Providing tours of the Centre to prospective members
• Interacting with members delivering a superb experience such as
  • Providing practical assistance for those with mobility issues, such as getting participants in and out of coats, opening doors and getting people safely seated, as well as being sensitive to mental health issues of some members.
  • Serving tea and coffee, offered freely at the Centre.
•  Assisting the FOM taking bookings & payments for all Classes, Clubs, activities, services, membership fees, etc. on the online system the Centre uses (training will be provided)
• Promoting membership, classes, clubs, activities, special events and services with respective prices and availability to members and visitors
• Processing applications for membership and volunteers as per the Centre’s process.
• Assisting with drop-in activities which take place weekdays from 9 am to 12 noon when needed 
• Assisting in organising room setup requirements for activities, especially classes, meetings and events
• Assisting in various administrative jobs such as
  • Maintaining the professional appearance of the office at all times
  • Ensuring front office filing systems are maintained and up to date
  • Maintaining all notice boards in the Centre
  • Receiving deliveries
  • Class and clubs registers and the login/out ledger and visitors log for all members, visitors and volunteers.
  • Other administrative tasks as reasonably requested

What you need to have?

• Excellent knowledge and understanding of IT systems including MS Office (Word, Excel and PowerPoint).
• Experience of working in a similar role and environment
• Able to demonstrate your ability to provide high quality customer service
• Be an enthusiastic, flexible and adaptable team player.
• Understandings the importance of safeguarding
• Ideally living locally or within easy commute to Centre

Volunteer Fundraising Events Helper

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.

Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.

We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, employees and supporters.

A bit about the role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our Fundraising Event Helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

What can you expect to be doing

● Help set up and/or man stalls at events

● Help on collection days like supermarket collections events or street collections

● Help at fundraising events such as Quiz nights, cake sales and dances

● Promoting a professional image of Cats Protection at events

What are the benefits to you and the cats?

You’ll meet new people, make new friends and be part of a dedicated team of volunteers. By being the link between members of the public and Cats Protection, the money you collect will make a significant contribution to improving the lives of cats and kittens

We’re looking for someone with

● A friendly, outgoing outlook

● An affinity with people

● Willingness to be part of a team

● A passion for feline welfare

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.  

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Volunteer Fundraising Events Helper

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.

Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.

We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, employees and supporters.

A bit about the role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our Fundraising Event Helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

What can you expect to be doing

● Help set up and/or man stalls at events

● Help on collection days like supermarket collections events or street collections

● Help at fundraising events such as Quiz nights, cake sales and dances

● Promoting a professional image of Cats Protection at events

What are the benefits to you and the cats?

You’ll meet new people, make new friends and be part of a dedicated team of volunteers. By being the link between members of the public and Cats Protection, the money you collect will make a significant contribution to improving the lives of cats and kittens

We’re looking for someone with

● A friendly, outgoing outlook

● An affinity with people

● Willingness to be part of a team

● A passion for feline welfare

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.  

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Volunteer with us and become part of the #TeamBigC family.

Cancer affects us all in different ways. We know it can be difficult. Big C is here, across our county, to support anyone affected by cancer in any way.

Do you have a passion for fashion, love helping others, and want to make a difference in your community? We’re looking for enthusiastic volunteers to assist at our Timberhill Shop, also home to our bridal suite. 

Roles may include:-

• Assisting brides and supporting the day to day running of the bridal suite.
• Processing sales transactions through the till
• Stock rotation
• Pricing stock
• Tidying the shop floor and stock room
• Assisting with customer’s enquiries
• Assisting, when necessary, with shop window displays
• Sorting through donated stock and bric-a-brac items for its suitability for sale
• Hanging and steaming garments

Location

Big C Shop, 45 Timberhill, Norwich, NR1 3LA

Hours/Time Commitment

Opening Hours: 9:30am to 4:30pm. Monday to Saturday. You choose how long and how often you would like to volunteer, whether this is 1 hour a week or 1 day a month.

Benefits of volunteering with Big C

• Enhance your CV, boosting career options
• Knowing you are contributing to improving the lives of those affected by Cancer.
• Having a sense of purpose, focus and personal achievement
• Learn new skills (e.g., customer service, communication, teamwork, initiative, and responsibility)
• Share skills and expertise with others
• Gain confidence through meeting new people and having fun

Recruitment Process

Application form, informal interview and 2 satisfactory references.

Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?

PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.

By becoming a charity shop volunteer with PDSA you will:

• Gain retail experience
• Develop new skills and boost your CV
• Meet new people
• Support your local community
• Donate your current skills and knowledge
• Have fun
• Be part of a friendly team

Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.

On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.

Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing

We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.

We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.

Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?  

PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.

By becoming a charity shop volunteer with PDSA you will:

• Gain retail experience

• Develop new skills and boost your CV 

• Meet new people 

• Support your local community 

• Donate your current skills and knowledge 

• Have fun

• Be part of a friendly team 

Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.

On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in. 

Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing 

We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.

We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference. 

Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA 

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.