Volunteer Customer Service Assistant Volunteer Roles

Could you support your local PDSA shop - and help us care for the pets of people in need?

Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.

Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise. 

There are many different ways you can help and even a couple of hours a week will make a difference.

As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.

What skills do I need?

• Are you a team player?
• Do you enjoy building relationships with people?
• Will you go the extra mile when it comes to customer service?

If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We can offer you the chance to:

• Develop fantastic retail skills for your CV
• Work flexible hours that suit you.
• Make new friends.
• Gain a qualification (if you meet the requirements)

We’re looking for people who are:

• Friendly
• Enjoy working as part of a team and with the public.
• Want to develop customer service skills.
• At least 18 years old.

Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

To apply for this role please visit Volunteering with PDSA - PDSA

Could you support your local PDSA shop - and help us care for the pets of people in need?

Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.

Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise. 

There are many different ways you can help and even a couple of hours a week will make a difference.

As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.

What skills do I need?

• Are you a team player?
• Do you enjoy building relationships with people?
• Will you go the extra mile when it comes to customer service?

If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We can offer you the chance to:

• Develop fantastic retail skills for your CV
• Work flexible hours that suit you.
• Make new friends.
• Gain a qualification (if you meet the requirements)

We’re looking for people who are:

• Friendly
• Enjoy working as part of a team and with the public.
• Want to develop customer service skills.
• At least 18 years old.

Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

To apply for this role please visit Volunteering with PDSA - PDSA

Our shops wouldn't exist without the amazing support of our volunteers! You play a vital role in our high street presence, helping us raise awareness for Rainbows, sell our fantastic products, and generate crucial funds to support our hospice's incredible work. As a Retail Shop Volunteer, you'll be part of a dynamic team that serves as the friendly, professional and welcoming face of Rainbows for every visitor who walks through our doors. 

Typical tasks the role could involve:

• Create a warm, welcoming atmosphere! Deliver top-notch customer service that makes every visitor feel special. Enjoy the thrill of serving customers on our tills, handling payments, and issuing receipts.
• Be a gift aid guru! Advise customers of our gift aid scheme and help boost our fundraising efforts.
• Showcase our treasures! Keep shelves, rails, and shop windows looking fantastic with regularly refreshed stock, following Rainbows' guidelines.
• Get creative with displays! Help design eye-catching arrangements throughout the shop, including stunning window displays.
• Transform donated items into treasures! Sort, steam, hang, price, ticket, and display donations to turn them into irresistible finds.

Will it suit me?

Imagine showcasing and selling unique Rainbows products and delightful donated items, whilst speaking to a wide variety of people. If you like the sound of this then this volunteer role is perfect for you! You don’t need retail experience - just the ability of good communication, a willingness to dive into tasks and passion for being part of a fun-loving team.

Could you support your local PDSA shop - and help us care for the pets of people in need?

Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.

Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise. 

There are many different ways you can help and even a couple of hours a week will make a difference.

As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.

What skills do I need?

• Are you a team player?
• Do you enjoy building relationships with people?
• Will you go the extra mile when it comes to customer service?

If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We can offer you the chance to:

• Develop fantastic retail skills for your CV
• Work flexible hours that suit you.
• Make new friends.
• Gain a qualification (if you meet the requirements)

We’re looking for people who are:

• Friendly
• Enjoy working as part of a team and with the public.
• Want to develop customer service skills.
• At least 18 years old.

Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

To apply for this role please visit Volunteering with PDSA - PDSA

Could you support your local PDSA shop - and help us care for the pets of people in need?

Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.

Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise. 

There are many different ways you can help and even a couple of hours a week will make a difference.

As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.

What skills do I need?

• Are you a team player?
• Do you enjoy building relationships with people?
• Will you go the extra mile when it comes to customer service?

If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We can offer you the chance to:

• Develop fantastic retail skills for your CV
• Work flexible hours that suit you.
• Make new friends.
• Gain a qualification (if you meet the requirements)

We’re looking for people who are:

• Friendly
• Enjoy working as part of a team and with the public.
• Want to develop customer service skills.
• At least 18 years old.

Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

To apply for this role please visit Volunteering with PDSA - PDSA

Do you want to make a difference in the lives of those affected by cancer? Then volunteer with us and join the #TeamBigC family which promises to give you a sense of purpose as well as the opportunity to work as part of a hard-working, values-driven, and people-focused team.

Help us to raise vital funds to support our work by volunteering as a Retail Assistant within our Sheringham Big C shop. This is a fabulous opportunity where you can put your skills to use for a meaningful cause and develop new ones.

About the role

There are various tasks you might get involved with including:

• processing sales transactions through the till
• stock rotation
• pricing stock
• tidying the shop floor and stock room
• assisting with customer enquiries
• assisting, when necessary, with shop window displays
• sorting through donated stock and bric-a-brac items for its suitability for sale
• hanging and steaming garments

Big C's Core Values are Respect, Empathy, Support, Trust and Honesty.These provide a benchmark for behaviour across the organisation. If you share these values, have the skills and experience, we would love to hear from you.

Hours/Time Commitment

Opening Hours: 9:30am to 4:30pm Monday to Sunday.

You choose how long and how often you would like to volunteer, whether this is 1 hour a week or 1 day a month.

Benefits of volunteering

• know you are contributing to improving the lives of those affected by cancer
• have a sense of purpose, focus and personal achievement
• enhance your CV, boosting career options
• learn new skills (e.g., customer service, communication, teamwork, initiative, and responsibility)
• share skills and expertise with others
• gain confidence through meeting new people and have fun

Recruitment Process

To apply, please complete our online application form on our website.

We also offer trials where you can volunteer for up to 1 day without going through the recruitment process to see if volunteering in this role is for you so get in touch today to find out more.

Once we have received your application, the shop manager will have an informal chat either via phone or in person. Upon receipt of 2 satisfactory references, the manager will arrange an induction.

Do you want to make a difference to the lives of those affected by cancer? Then volunteer with us and join the #TeamBigC family which promises to give you a sense of purpose as well as the opportunity to work as part of a hard-working, values driven, and people focused team. 

We are looking for Volunteer Ebay Assistants to join our Ebay Team at Wymondham Distribution Centre to help with ensuring the smooth running of Big C’s ebay operations.

Roles may include:-

• Packing items
• Researching donated items
• Listing items on eBay
• Organising Stock
• Photographing items
• Assisting with customer’s enquiries

Location

Big C’s Distribution Centre, Wymondham.

Hours/Time Commitment

Opening Hours: Monday to Saturdays 8:30am to 4:30pm.

Benefits of volunteering with Big C

• Enhance your CV, boosting career options
• Knowing you are contributing to improving the lives of those affected by Cancer.
• Having a sense of purpose, focus and personal achievement
• Learn new skills (e.g., customer service, communication, teamwork, initiative, and responsibility)
• Share skills and expertise with others
• Gain confidence through meeting new people and having fun

We’re recruiting a Treasurer to provide strategic leadership over our continued financial growth to support our ambitious new strategy to be launched in 2025.

We’re seeking a Treasurer to join our board of trustees and work with our CEO to ensure the financial stability and growth of Camcycle. You will be a committed and enthusiastic supporter of cycling in and around Cambridge and a member of Camcycle. This does not mean you need to cycle very far, very often or indeed at all, but rather that you understand the benefits large-scale everyday cycling can have for our society and environment. (If you are not currently a member you can join in advance of submitting your trustee nomination form).

Ideally, you will have a formal accountancy qualification and/or practical experience with charity finances. You will also understand the dynamics of a small high-performance organisation, and be able to work with a variety of stakeholders including staff, other trustees, volunteers, members, donors and other partners. Our Treasurer will not be expected to get involved in day-to-day financial operations.

If you would like to learn more about the role of Treasurer or express interest in the position please get in touch. We will arrange a conversation with our CEO, Chair of the Board or Chair of our Finance Subcommittee to discuss the role.

Who we are and what we do

Camcycle (Cambridge Cycling Campaign) is a high-profile and influential local charity working for more, better and safer cycling, for all ages and abilities, in and around the Cambridge region, where half the population cycles at least once a week. We are democratic and member-led, with over 1,700 members and many volunteers.

Our funding is derived from membership subscriptions, donations, grants from grant-making bodies, corporate partnerships, advertising and merchandise sales. We have five permanent members of staff, periodic interns and freelancers and many active volunteers including our board of trustees. In 2025/2026 we expect to complete our transition to a Charitable Incorporated Organisation.

Our Finance Subcommittee of trustees and staff oversees the financial processes and operations of the organisation. Our CEO and Finance Assistant run our day-to-day finances and we have plans to add a Finance Director or similar role to the team in the near future.

Camcycle’s work includes:

• Responding to planning applications and public consultations.
• Organising events including our Cambridge Festival of Cycling, the Reach Ride with 1,000 participants, stalls at community events, workplace information sessions and campaigning meetings.
• Publication of print and digital cycling advocacy materials including leaflets for students, our quarterly magazine and blogs and social media posts.
• Making representations to the media and public bodies such as the council in the interest of a wide diversity of people of all ages, backgrounds and abilities who are cycling for general transport purposes in the greater Cambridge region.

Read more about our work and our finances in our latest annual reviews and find out more about becoming a Camcycle trustee.

Our values

Camcycle is: Inclusive, Informed and Influential

Our work is: Positive, Practical and Professional

Do you want to make a difference to the lives of those affected by cancer? Then volunteer with us and join the #TeamBigC family which promises to give you a sense of purpose as well as the opportunity to work as part of a hard-working, values driven, and people focused team.

Help us to raise the vital funds to support our work by volunteering as a Retail Assistant within our Distribution Centre in Wymondham. This is a fabulous opportunity where you can put your skills to use for a meaningful cause and develop new ones. 

Roles may include:-

• Sorting through donated stock and bric-a-brac items for its suitability for sale
• Accepting donations from the public
• Stock rotation
• Maintaing a tidy stockroom
• Shopiago - helping to sort, scan and prepare books for sale or collection.
• Assisting with customer’s enquiries

Big C's Core Values are Respect, Empathy, Support, Trust and Honesty.These provide a benchmark for behaviour across the organisation. If you share these values, have the skills and experience, we would love to hear from you.

Location

Big C Distribution Centre, 2-6 Allenbrooks Way, Wymondham, NR18 0NW

Hours/Time Commitment

Opening Hours: 9:30am to 4:30pm. Monday to Saturday. 

Benefits of volunteering with Big C

• Enhance your CV, boosting career options
• Knowing you are contributing to improving the lives of those affected by Cancer.
• Having a sense of purpose, focus and personal achievement
• Learn new skills (e.g., customer service, communication, teamwork, initiative, and responsibility)
• Share skills and expertise with others
• Gain confidence through meeting new people and having fun

Recruitment Process

Application form, informal interview and 2 satisfactory references.

Job description

We are looking for Volunteer Charity Retail Assistants to assist in the running of WFRC’s retail shop to maximise sales of new and used goods that help us to generate vital funds to support the vital services that we provide for women and families. You will be providing invaluable help in the operation of our charity shop.

Principal Responsibilities:

To serve customers and record purchases on the cash register

To work with staff and other volunteers to sort, steam, hang, ticket and size donated clothing for sale in the shop.

To help keep the shop clean.

To assist with shop displays.

Provide information leaflets and signpost any enquiries for WFRC services

Comply with WFRC relevant Policies and Procedures

Wear personal identity badge whilst volunteering

Represent the professional standards of the charity

Key Skills & Abilities

An interest in the shop, and an enthusiasm for raising money through its work.

The ability to work as part of a team.

A flexible approach

Able to provide a friendly, high-quality service to customers

Basic numeracy

An understanding of the need for confidentiality

Good timekeeping

Reliability and trustworthiness

A willingness to undertake the training required for the role.

About The Role

 At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. People feel part of something amazing and are motivated to make a difference.

By providing an excellent visitor experience as a member of the visitor services team, you will be encouraging our visitors to make the most of their visit to Washington Wetland Centre, and to understand and support our work to save wetlands for wildlife and people.

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.  

About You

To carry out this role, you will need:

• Excellent verbal communication skills
• Good listening skills, with the ability to adapt your approach to suit your audience
• Confident in the use of multi operation tills
• A confident attitude and/or experience of successful face-to-face contact with the public
• Commitment to excellent customer service
• An interest in and enthusiasm for the work of WWT
• The ability to work under your own initiative under the direction of the Visitor Services and Engagement Officer
• Commitment to undertake relevant training

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

As a Sales Assistant Volunteer you will be at the till, serving customers as the friendly face of your shop. You will help people facing poverty around the world by giving great customer service and making donors, customers, and supporters feel welcome in our shop. We’ll give you ongoing training and support so that you can feel right at home as part of the Oxfam Community!

About this role

We will give you all the training and support you need so you will develop your skills as part of our team. You don’t need to have any experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.

As a Sales Assistant Volunteer you’ll develop skills that boost your confidence:

• Improving your communication skills in this customer-facing role
• Serving customers on the till, handling cash and card payments
• Creating a friendly shop environment to make everyone feel welcome

Volunteering that works for you

Volunteering can be very flexible to suit you. So even if your availability or skills don’t match this role, get in touch and we will find something right for you. By volunteering for a few hours a week, you will meet new people and have some fun for a good cause.

What you will be doing

• Making everyone feel welcome
• Serving customers on the till
• Handling cash and card payments
• Helping donors as they come in
• Keeping the shop clean and tidy

The skills you need

• Helpful and friendly
• Happy to be part of a team
• Excited to learn new skills
• Up for trying a range of shop tasks

What's in it for you

• Some lunch and travel costs
• Improve language and communication skills in a customer facing role
• Boost your CV by learning transferable skills
• Grow your confidence and meet new people
• We can be flexible around your education, family, work, or health etc.
• Possible references for future employers.

What happens next?

After you apply the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Whether you're someone with a few extra hours to spare, a student looking to gain work experience or comlpeting your Duke of Edinburgh award, or you’ve got retail know-how to share, we’d love to have you on board!

Why volunteer with us?

• Get hands-on retail experience: Perfect for building your CV or trying something new!
• Be part of a friendly, welcoming team: Meet new people and build lasting friendships.
• Make an impact: Your time helps us support families and individuals facing terminal illness.
• Show off your creativity: Get involved with exciting tasks like creating stunning window displays and arranging stock.
• Use your skills: Whether you're great with people, love organising, or are a whizz at working the till, there’s a role for you!

What can you expect?

From sorting through donations to uncover hidden treasures, to helping design eye-catching displays, or working at the till, you'll be an essential part of creating a fun shopping experience. And if you’ve got a special talent for visual merchandising or want to help our shop run more smoothly, we’d love your ideas!

Key tasks might include:

• Sorting and organising donations, spotting those hidden gems.
• Getting items ready for sale by steaming and pricing.
• Offering top-notch customer service and working the till.
• Helping with fun shop tasks like window displays, stock replenishment, and general tidying.

Skills

No prior experience necessary. Full training provided.

Perfect for:

• Students looking to gain retail experience or working towards awards like Duke of Edinburgh.
• People with some spare time who want to contribute to a great cause.
• Retail and Charity Shop enthusiasts with experience or a flair for design, customer service, or visual merchandising.

Be part of something special and Make a Difference!

We are seeking volunteers to assist in our busy surplus food warehouse, where the role includes:

• Ensuring food quality and safety by checking use by and best before dates.

• Sorting and unpacking deliveries, categorising and recording food quantities.

• Assisting our Community Food Member partners with food order collections during scheduled visits to our base. 

• Maintaining high standards of health and safety and food hygiene during sessions.

• Helping with cleaning and other tasks identified by warehouse staff.

The opportunity provides you with skills and training to boost your employability by gaining experience in the food industry, warehousing and customer service, or just enables you to give back to your community, whilst tackling food waste and climate change. It is also perfect for someone who is looking for a practical activity to help boost or maintain fitness.

FareShare is a national charity that fights food poverty and climate change by tackling food waste.

We source food that is surplus to requirements from food retailers and manufacturers, and engage many volunteers to help redistribute this to local Community Food Members (CFMs), who provide meals to people and families experiencing food poverty.

We operate from our FareShare Greater Manchester regional centre, which is based on New Smithfield Market in Openshaw, and has been run by EMERGE 3Rs since 2008.

This role is vital to the work of FareShare; ensuring that the food delivered to our warehouse is correctly sorted, labelled and organised into the orders placed by our charities and community groups.

You will be required to complete introductory sessions before you are confirmed in the role.

IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us. There are no exceptions to this rule. This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles. We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)