Visitor Experience Officer Jobs
Do you excel at delivering exceptional service to members?
Are you passionate about creating connections and fostering a strong sense of community?
Are you driven by the mission to transform post-16 education?
Then this could be the role for you...
About Us:
At Learning on Screen, our core purpose is crystal clear: to elevate post-16 education by harnessing the transformative power of moving image and sound. We do this by working with members in educational institutions and beyond to provide unparalleled access to millions of audio-visual resources dating as far back as the 1920s for use in teaching and learning. We also support people to use this content, whether that’s navigating the minefield of copyright legislation or understanding best practice for embedding our content into their teaching. In addition, we work on pioneering partnerships and collaborations to amplify our global impact. Join us in our journey in shaping the future of learning and teaching and making a lasting impact in education.
The Role:
As Membership & Communities Officer, you will play a crucial role in maintaining and growing our membership base, ensuring our members feel supported, valued, and connected. This position directly impacts the financial health of our organisation by implementing effective strategies for membership retention and growth. You will foster a sense of community, encouraging peer-to-peer networking and knowledge sharing among our members.
You will work closely with the Chief Revenue Generation Officer and the Head of Marketing & Sales to deliver our strategy for 2023-2027 and beyond, building a thriving, engaged membership community.
Key Responsibilities:
- Membership Support: Provide top-tier support to members, including onboarding and helping them maximise their membership benefits.
- Retention & Growth: Implement strategies to engage members and encourage renewals, utilising feedback to ensure high satisfaction.
- Community Building: Manage an active online member community and plan member-exclusive events and networking opportunities.
- Marketing Collaboration: Work with the marketing team to design campaigns that communicate the value of membership and attract new members.
- Membership Data Management: Keep CRM records accurate and secure, using analytics to identify trends and enhance member engagement.
- Operational Excellence: Track progress, develop work plans, and use KPIs/OKRs to ensure alignment with organisational goals.
Essential Skills and Experience:
- Qualification in Business Administration, Marketing, Communications, or related field.
- Proven experience in membership support, retention, or community management.
- Demonstrated success in implementing retention strategies and improving member satisfaction.
- Experience converting prospects into paying members.
- Excellent customer service and communication skills.
- Experience collaborating on multi-channel marketing campaigns.
Benefits:
- Flexible working hours: 28.8 hours/80% spread across 5 days.
- Remote or Hybrid: Work from the comfort of your home or join us at our London office as needed.
- Competitive Salary: £30,000 FTE (£24,000 actual, pro rata amount)
- Professional Development: We encourage continuous growth and provide resources to enhance your skills.
- Make an Impact: Contribute to the future of digital learning in a dynamic and forward-thinking organisation.
How to Apply:
Please submit the following documents on our recruitment page via the "Apply via Website" button below.
- CV
- Cover letter outlining your relevant experience and qualifications
- A completed Equality Monitoring form
Please find the Job Description/Person Specification and Equality Monitoring form linked below also.
Application Deadline: Wednesday 16th October 2024 by 6pm.
Interviews: Monday 21st October at our office in Holborn, London, WC1V 7QH.
Please note that this is a part-time, permanent position. The job description is subject to occasional amendments and not considered part of the employment contract. Flexibility is required within the broad scope of the role.
Learning on Screen is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse workplace.
Unfortunately, we are unable to consider any applications received after the deadline.
We are on a mission to empower post-16 education worldwide.
6 Month Fixed Term Contract, Full Time
Circa £26,000 plus competitive benefits
Do you want to make a difference?
The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family. Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.
It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.
Join the RAF Family and play your part in making a difference.
Do you want to play a part in what we do?
People are at the heart of what we do. Together we:
· Help reduce social isolation and loneliness among veterans.
· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.
· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.
· We provide grants to help with the cost of living. But this is just a few of the ways we help.
We are looking for a candidate to provide a warm welcoming reception to in person visitors to the Fund or callers, as the first point of contact. Representing the Fund’s culture and values while managing the front of house and carrying out administrative tasks to support the smooth running of day to day activities. You will work with Resources, Welfare and Fundraising teams to embed a good impression of the Fund and ensure day to day activities run smoothly. We are seeking an enthusiastic and confident communicator, who is proactive, organised and has the ability to multi-task. This is a critical role that requires a positive attitude and the right skills.
The role is based in our London HQ, five days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.
To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.
The closing date for applications is Monday 14th October 2024, 5.00pm. Please note interviews will most likely take place the following week.
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
The client requests no contact from agencies or media sales.
In the role, you will handle purchase invoice processing, ensuring compliance with approval protocols. You will reconcile supplier statements, request outstanding invoices, and collaborate with the colleagues on purchase order management. Key responsibilities also include timely invoice payments, cash management, and preparing sales journals for the Restaurant, Coffee Shop, and Retail Shop, ensuring alignment with bank deposits, credit card receipts, and relevant systems.
See attached Vacancy Pack attached to our direct advert for detailed information about the role.
Please note that this role will be onsite will be at the National Memorial Arboretum, Burton-on-Trent DE13 7AR. Working pattern to be agreed.
About the National Memorial Arboretum
The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion. Home to over 400 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife. Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.
In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.
Our Values and Behaviours
Does the following describe you?
- A desire to provide great customer service
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the ongoing development of the Arboretum
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so, then we would like you hear from you….
RBL and the NMA is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
About the service
Children and young people who are looked after don’t always have a trusted adult that they can rely upon for support, with many young people not having someone that they can talk to or trust.
Our independent visitor service provides looked after children and young people with an adult volunteer who spends time with them, offering support and friendship whilst being a positive role model to enable young people to build on their confidence and self-esteem, whilst helping learn new skills and raise their aspirations.
About the role
We are looking for a passionate and enthusiastic IV Coordinator who will be responsible for the day to day running of the independent visitor service in Solihull and Bedford, splitting your time between these two services working 27 hours for Solihull and 8 hours for Bedford.
You will be responsible for managing and developing a pool of volunteers which includes the recruitment, training, and induction of new volunteers to become volunteer independent visitors, before matching them with a young person who has been referred to the service.
You will provide continuous support to volunteers to ensure that the service is being delivered to a high standard, and that children and young people are safeguarded at all times.
You will also be responsible for monitoring volunteer visits, budgets and ensuring that risk assessments are undertaken as required, whilst acting as a link between NYAS and the local authority by liaising with social workers, carers and other professionals.
For more information, please view the attached job description below.
This role is a home-based role however to meet the requirements of the role you must live within the geographical area.
In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the job description attached. Requirements include:
- Proven experience of face-to-face work with children and young people in a social care setting, particularly children in care.
- Knowledge and experience of the recruitment and training of staff and/ or volunteers.
- Experience and an understanding of child protection and safeguarding procedures.
- Ability to communicate effectively.
NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.
We reserve the right to close this vacancy early once we receive a high number of applications.
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.
The client requests no contact from agencies or media sales.
Position: Policy and Public Affairs Officer
Location: Office-based in Edinburgh with Flexibility to work remotely
Type: 35 hours per week, Full Time
Contract: 6 Months Fixed term until 31st March 2025
Salary: £25,791 per annum plus excellent benefits
Salary Band: Band 1*, Charity
*you will start at our entry point salary of £25,791 per annum - subject to increase if contract is extended.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for an enthusiastic and talented policy and public affairs professional to join our team. You should have experience of working to develop policy and have the ability to communicate our position to a wide range of audiences across Scotland.
In this exciting role you will work with the MS community to influence change in public policy, continuing to make the case for improvements in the treatment, care and support of people affected by MS.
This is a fantastic opportunity for someone who understands the political and policy environment in Scotland, who has experience in external facing influencing roles, who is outcome-focused and delivers tangible results. The successful candidate will work closely with the MS community, the Scottish Policy and Communications team as well as key external partners such as MSPs and their teams.
This is a fixed term post until the end of March 2025.
Closing date for applications: 9:00 am on 14th October 2024
Anticipated interview date: Week commencing 28th October 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking a highly motivated and experienced finance professional to join our team and play a vital role in our continued success. As Finance Manager, you will have the opportunity to positively impact local lives by leading and overseeing all aspects of our financial operations. You will be responsible for ensuring the accuracy, timeliness, and compliance of our financial reporting, while also providing strategic financial insights to support our mission. You will be a member of the Wider Senior Leadership Team (SLT), working closely with the CEO, Board of Trustees, and internal teams to ensure our financial sustainability and resilience. This is a hands-on role with a mix of strategic and operational tasks and is essential to the success of our 3-year strategy, maintaining best practice financial controls and budgetary oversight, and meeting statutory obligations.
You will be part of an upbeat, skilled team within a values-led organisation that focuses on the wellbeing of its staff. You’ll make an important contribution to our culture of togetherness, inclusivity, respect, and passion in our mission to see no good food going to waste in the South West.
Duties & Responsibilities
Leadership
- Lead and mentor a small finance team, fostering a culture of professionalism, accountability, and continuous improvement, ensuring the day-to-day smooth efficient running of the finance function.
- Contribute to strategy development and implementation as part of the wider SLT.
- Work closely with the CEO, Deputy CEO and Board of Trustees to facilitate good governance and risk management, including attendance at the monthly Finance Sub-Committee.
- Manage, maintain and develop financial systems and controls, increasing their impact and quality and implementing best practices in financial management.
- Ensure compliance with all relevant financial regulations and reporting requirements (e.g. Charity Commission, HMRC).
- Ensure FSSW fulfils its legal and regulatory requirements around GDPR.
- Develop and maintain strong relationships with external stakeholders, including our Auditor and peers across the FareShare network.
- Act as a local ambassador for FSSW.
Finance Operations Management
- Undertake the day-to-day bookkeeping (Xero, Dext, ApprovalMax) including accounts payable, accounts receivable, bank, payroll, banking, and general ledger maintenance.
- Manage the staff payroll and pension process, monthly HMRC reporting and payments, including monitoring of VAT, tax, and gift aid, and prepare required returns.
- Lead on procurement practices, including relationship management of key suppliers such as insurance, utilities, IT providers to ensure best value for money.
- Petty cash controls across all FSSW sites.
- Debtor management, including liaising with internal membership account managers.
- Other finance administration activities as required.
Monitoring and Reporting
- Manage all aspects of the financial cycle, including budgeting, forecasting, fixed asset management, reserves management and financial reporting.
- Prepare monthly management accounts and supporting commentary for presentation to SLT and Trustees.
- Provide insightful financial analysis and reporting to inform and support decision-making and funding applications across the organisation, including quarterly reviews.
- Prepare year end accounts to trial balance and lead the annual audit process.
- Ensure Restricted Funds are allocated correctly and assist with the monitoring of their budgets and cash flow in conjunction with the SLT.
- Assist the Deputy CEO to collate relevant evidence e.g. invoices for grant monitoring and reporting.
- Ensure day-to-day management of IT and data protection.
- Complete administration duties such as filing to Charity Commission and Companies House as directed to comply with statutory reporting requirements.
General
- Respond to communications via telephone, email, in person or via inhouse IT/systems.
- Be willing to receive and engage positively with any visitors to the warehouse and office space.
- Support FSSW events.
- Carry out any other duties that may reasonably be required in support of the main purpose of the role, including liaising with the wider FSSW team.
- Uphold high quality customer care and standards of conduct when dealing with all stakeholders and the public.
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable for this post. Please explain in your Covering Letter why you meet the points in the Person Specification.
Essential Criteria
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Full/part qualified accountant (ACA/ ACCA/ CIMA or equivalent)
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Minimum of three years’ experience in a financial leadership role; setting and curating a positive workplace culture
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Proven experience in budgeting, financial analysis, and year end reporting
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Demonstrable experience of managing and mentoring a finance team
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Hands on experience of preparing year end accounts to trial balance and managing the year end process both internally, and externally with external independent examiners and auditors
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Proficiency in accounting software, Microsoft, and Google products
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Proven track record in driving a culture of continuous improvement and best practice internal controls
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Strong communication, interpersonal and leadership skills
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Excellent organisation skills to ensure daily operations are carried out safely and efficiently
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Ability to plan, multi-task and manage time effectively
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Excellent attention to detail, comfortable using own initiative, managing priorities and workload
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Excellent analytical, problem solving and decision-making skills; with a solution focus
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Able to foster a culture of cooperation and togetherness
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Business partnering with CEO, SLT Treasurer and Trustees and other functional managers
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Proactive, resilient, and able to work under pressure
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To subscribe to the ethos, vision, and mission of the organisation
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Ability to work within a team of varied individuals with a positive attitude
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Able to demonstrate a commitment to equal opportunities, diversity, and inclusivity
Desirable Criteria
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3-5 years PQE
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Experience preferably gained in a charity, food systems or logistics and transport or FMCG environment
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Familiarity with charity SORP
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Budgetary management in excess of £1 million
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Experience with Xero
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Committed to reducing food waste and fighting food poverty
Other Requirements
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Willing and available to work outside normal working hours occasionally if required
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Willing to be based in Bristol with some travel to alternative site
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Predominantly office based with some flexibility for working remotely
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Proof of right to work in the UK
Safeguarding statement
FSSW is committed to safeguarding and protecting the adults that we work with. As such, this post is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks where appropriate. We ensure that we have policies and procedures in place which promote safeguarding and a safe working environment.
Equality Diversity and Inclusion
FSSW are committed to being an equal opportunities employer and it's important to us that this is reflected in the diversity of the people who work for the Charity. We actively encourage applications from global majority candidates, LGBTQIA+ candidates and candidates with disabilities. We value the positive impact that wide representation has on FareShare South West. Please call or email if you’d like to chat about the FareShare South West community in more detail.
The client requests no contact from agencies or media sales.
Charity People are excited to be collaborating with Norfolk Wildlife Trust (NWT) on their search for a highly motivated team player for a newly created role of a Supporter Development Officer to join Development and Partnerships Team.
Salary: £23,500 to £25,500 per annum
Contract: Full-time, 35 hours a week, hybrid working with 3 days in the office
Location: Bewick House, Norwich
Benefits: include an 8% contribution to Aviva's group personal pension scheme, 25 days plus statutory holidays, annual holiday allowance increasing by one day per year up to a maximum of 30 days, an employee assistance program, annual salary reviews, and free reserve access for your loved ones.
About Norfolk Wildlife Trust:
Norfolk Wildlife Trust's mission is to create more space for nature to thrive and inspire more people to take action for nature across Norfolk. Supported by more than 38,000 members NWT wants to safeguard and enhance Norfolk's rich wildlife. With 60 nature reserves, five visitor centres, and an unwavering commitment to environmental conservation, NWT is a force for positive change.
Your role:
The main purpose of the role is to support the creation and development of new and existing membership initiatives to drive growth through acquisition, retention, and reactivation of new members.
Key responsibilities include:
Membership
- Work with the Supporter Development Manager to create and develop new, and optimise existing, membership initiatives & opportunities to drive growth through recruitment of new members and retention of existing members
- Working with the Senior Marketing Officer & Lead Digital Officer (and other members of the PR & Communications team as required), develop & deliver a year-round calendar of membership recruitment content - digital & print
- Develop & deliver membership collateral in a cost effective & timely way e.g. Join Us, Visitor Centre Point of Sale, & regular member comms e.g. membership cards etc & ensure that this is fully utilised in the Visitor Centres - taking all opportunities to deepen a members' relationship with the Trust
Supporter Development
- Working with the Supporter Development Manager & the Senior Philanthropy Officer (where appropriate), support the development and implementation of a programme of supporter appeals and work with the Fundraising Assistant to ensure all donations are recorded and donors thanked
- Support the creation of new member and supporter journeys & the implementation of test and learn activity with the objective to engage with members and supporters to deepen their involvement and increase their financial support to NWT
- Working with the Supporter Development Manager & other Fundraising colleagues to identify, research & evaluate new & innovative individual giving initiatives (including regular giving) to attract funding & contribute to the growth of unrestricted income.
- Lead on the development of the sponsor a species programme & Wildlife Gifts - working with the Supporter Care team who will support on this administratively
About You:
We are keen to hear from you if you have the following skills and experience;
- Proven track record & experience in direct marketing and/or membership/supporter development
- Experience of developing effective communications and activities that drive action e.g. acquisition, retention
- Experience of building effective relationships - internally & externally
If you're passionate about wildlife conservation and want to make a positive impact on Norfolk's natural environment, then we want to hear from you. Please send a copy of your latest CV to Seema Choudhury in the first instance.
Deadline: The provisional closing date will be Friday 11th October 2024 by midday with first stage interview week commencing 21st October 2024
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Founded in 1955, the Society works to improve and diffuse knowledge of the life, work and influence of William Morris. This is achieved through an impressive programme of activity – including publication of a journal and a members’ magazine, delivery of in-house and high-profile guest speaker events, school and outreach opportunities and, not least of all, rolling exhibitions at our museum on the Thames in West London.
The members of the Society comprise a fellowship of those interested in the very many diverse aspects of Morris’ life and artistic output – ranging from his famous wallpaper and tapestry designs, through his stained-glass and literary works, to his perhaps less-well known political activism. With something for everyone, we are a diverse membership – from across the UK and further afield.
We combine our broad and international appeal with a strong local presence in Hammersmith based on the contribution of Morris to the arts & crafts movement and grassroots politics during his time living at Kelmscott House – the Coach House of which is today run by the Society as a museum. We work with organisations across the London Borough of Hammersmith & Fulham, including the Council from whom we receive an annual grant.
A wide-ranging and rewarding role, the Director of The William Morris Society and Museum is responsible for leading the strategic direction, operational management, and financial sustainability of the charity. This involves overseeing museum operations, exhibitions, public programmes, membership services, and commercial activities, managing a small team of staff and volunteers. The postholder will be required to secure renewal of Museum Accreditation and, in consultation with the board, to develop and implement a new Strategic Plan.
Essential Criteria:
- Proven leadership experience in the museum or cultural sector or membership societies.
- Strong financial management and fundraising skills, including experience with budgeting, grant writing, and commercial activities.
- Experience in developing and delivering strategic plans and managing major projects.
- Demonstrated experience in managing teams, volunteers, and facilities.
- Excellent communication and stakeholder engagement skills.
- Ability to manage risk and ensure compliance with legal and regulatory requirements.
Desirable Criteria:
- Experience managing historic buildings and conservation projects.
- Knowledge of William Morris and his legacy.
- Strong digital and marketing skills, particularly in enhancing visitor engagement.
- Familiarity with Museum, or other, Accreditation standards and curatorial practices.
Full job description attached.
Closing date: Friday 18th October.
Interviews: Monday 28th and Wednesday 30th October 2024.
To improve and diffuse knowledge of the life, work and influence of William Morris.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Marking and Communications Officer
Salary: up to £32,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Type: Permanent
Location: Cheadle Hulme, SK8 6RQ, on site role
Close date: 20th September 2024
Do you have a passion for storytelling and digital communications?
Are you ready to make a difference to the lives of others?
We are looking for a talented individual to join our team as Marketing and Communications Officer.
As Marketing and Communications Officer, you will create compelling content for our website, social media, and e-communications.
Additionally, you will engage with our audiences on socials and contribute to website development, including SEO and analytics.
If you're ready to make an impact in the digital realm, this position is for you!
About Seashell
Here at Seashell, we offer specialised care and education for children and young people facing severe, profound, and complex challenges such as learning difficulties, disabilities, sensory impairment, communication disorders, and Autism.
With over 200 years of dedicated service as a recognised charity, Seashell Trust stands as a pillar of expertise and support for those in need.
Located in Cheadle Hulme, Stockport, our Trust encompasses the Royal School Manchester (RSM), Royal College Manchester (RCM), as well as outreach health and family services and residential homes, all designed to provide a nurturing and safe environment.
Our exceptional facilities, which include gardens, forest school, swimming pools, hydro pools, bike tracks, and sports fields, set Seashell apart as a truly unique and inclusive learning institution.
What you’ll be doing:
Reporting into the Digital Marketing and Media Manager you’ll be responsible for the delivery of digital marketing and communications, website content and press.
You’ll help to directly build brand awareness and grow our fundraising and services which will transform the young lives of those with the most complex disabilities.
Seashell is mid transformation!
Our site is continuously growing and developing, we’re currently undergoing works to build a brand-new Royal College Manchester, so the demands of our site are ever changing, with a lot of external contractors on site.
We're looking for a Seashell Ambassador with a true passion for our charity and a commitment to expanding our impact for the children and young individuals we support. Join us in creating positive change!
What you’ll need for the role:
- Knowledge of the public, charity, education or care sectors, with a focus on fundraising
- Proven experience in the delivery of marketing and communications materials
- Experience of working with website content management systems and social media management software
- A history of developing and delivering effective communications across a range of social media platforms
- Ability to write high quality marketing communications copy that is engaging, informative, interesting and has story telling at its heart
- Skilled at producing photographic and short film clip content
- A keen eye for design with a high level of creativity
- Proficient in the preparation, scheduling and engagement with social media across platforms using management dashboards
- Adept in the use of image manipulation software, email marketing systems and automation platforms
- A degree or qualification in communications is not essential but would be beneficial.
- We’re looking for a motivated and results driven marketing officer, to embrace and drive change and improvement through effective communication.
*Please request a full copy of the Job Description by contacting a member of our team.
Think this role sounds like the right fit? Apply now and our recruitment team will be in touch.
What we can offer you:
Our detailed 2-week induction program ensures that all Seashell employees gain the essential knowledge to work within our amazing setting. With our commitment to ongoing training and development through appraisals and supervisions we encourage career progression and development throughout the business.
Other benefits include:
- Use of our on-site gym, fitness classes, and state of the art swimming pool
- Free membership to the Trusts inclusive gym, fitness centre and swimmingpool
- Access to a range of onsite fitness classes including yoga, Zumba and more
- Discounts on cinema tickets, high street shopping, travel, days out and more Private Health Care – through Benenden giving access to 24/7 GP, physiotherapy, medical treatments, mental health support including counselling service, cancer support, care planning and social care advise.
- Life Assurance (3x Annual base salary) subject to terms and conditions
- Cycle to work scheme
- Free on-site parking
- Employee recognition and reward Summer and Winter events.
- Paid Enhanced DBS
How to apply:
Please upload your CV to apply. As part of our safer recruitment policy, you will be
asked to complete a Compliance Application Form, and successful candidates will
be required to undergo an enhanced DBS check (no cost) and full references will be
taken.
About Seashell Trust
We provide a caring environment that is safeguarded and committed to promoting
learning, respect and independence, as well as dignity for all of our students.
We value our employees and recognise the need to recruit, retain and develop highly
skilled and committed talent who share our vision and values!
We value diversity and are committed to equal opportunities. We are an inclusive
employer and welcome all applications.
Disabled candidates who meet the minimum criteria on the person specification will
be guaranteed an interview. If you require any reasonable adjustments for an
interview, please highlight this to our Recruitment Team in advance.
This charity is committed to safeguarding and promoting the welfare of children,
young people and vulnerable adults and expects all staff and volunteers to share this
commitment.
Our vision is for the children and young people in our care to be safe, happy and to
achieve the best possible outcomes so that they are valued and valuable members
of their communities.
We will require a formal application form to be completed after submitting a CV. The recruiter will notify you if this is required.
The client requests no contact from agencies or media sales.
Supporter Development Officer
Hours: 35 hours per week (Mon – Fri)
Location: Norwich
Salary: £23,500 to £25,500 per annum
Norfolk Wildlife Trust is the county’s largest environmental charity with 38,000 members. We are committed to the protection and enhancement of Norfolk’s wildlife and wild places.
We are seeking a highly motivated team player who enjoys using their own initiative, is flexible, organised and target driven. This key role has 2 primary objectives:
1) Support the creation and development of new and existing membership initiatives to drive growth through acquisition, retention, and reactivation of members
2) Support the creation and development of new supporter journeys & initiatives which deepens their involvement with Norfolk Wildlife Trust
The successful candidate will have a proven track record and experience in direct marketing and/or membership/supporter/customer engagement with experience of developing effective communication and other activities which drive income growth. Relationship management experience is essential as this will be key to making the role a success.
We offer the following benefits:
- Competitive annual leave entitlement
- Employee Assistance Programme
- Learning days
- All staff are eligible for free admission to our nature reserves and visitor centres.
Closing date for applications is 5pm on 4th October 2024
Interviews to be held week commencing 7th October 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Is this the right position for you?
A role more involved than the job title suggests! You’ll have good administrative and customer service skills and be able to work well in a team and also unsupervised. You will have to be a very organised person and have experience of working quickly and changing your priorities at a moment’s notice.
If this sounds like you, complete the application online, detailing how you match the person specification on page 6 and 7. Be sure to attach your CV and a cover letter to your application and connect with us so we can keep you up to date on this application and others in the future.
Applications should be submitted by 17:00 on Monday, 14 October 2024.
Shortlisting and interviews
Candidates short-listed for an interview will be notified via email by Friday, 18 October 2024. We will schedule a pre-interview call with shortlisted candidates prior to the interview to communicate the interview process, review staff benefits, and answer any questions you may have about the role, interview process or working for Humanists UK.
Interviews will be held on 22, 23 & 24 October 2024 at our offices at 39 Moreland Street, London EC1V 8BB.
If you have any questions about the post, please feel free to contact the recruiting manager Catriona McLellan by email - she will be very happy to talk more about the role with you.
At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail.
The client requests no contact from agencies or media sales.
General Statement of Duties
The St John of Jerusalem Eye Hospital has a loyal donor base, and we are now able to grow the major donor portfolio significantly to build our long-term sustainable income. The Grants & Partnerships Officer will lead on delivering a best-practice grant-giving programme as part of a wider major donor programme.
Alongside the Executive Head of the UK Office, the Grants & Partnerships Officer will develop new major donors prospecting, cultivation, solicitation, and stewardship strategies as part of a wider fundraising strategy.
This is a key role within a small and dedicated team. The successful candidate will have a professional, ambitious, solutions-based approach with a track record of fundraising success. They will be ready for and excited by the challenge of building up a major donor programme.
Main Responsibilities
To deliver a successful grant-giving programme and devise and deliver new prospecting, cultivation, solicitation, and stewardship strategies to meet agreed targets, including:
· Establishing and managing strong relationships with past, current and prospective grant-giving organisations, delivering the highest possible levels of care and attention.
· Understanding all prospective and current donor profiles, and their motivations and communication styles. Formulating personalised cultivation and stewardship plans.
· Set up and maintain regular communications with all grant-giving donors and prospects, tailoring this as required to strengthen their relationship with us.
· Support and facilitate the Trustees and Senior Leadership Team in developing relationships with grant-giving bodies and prospects, and in how to manage these relationships to facilitate donations.
· Use creativity and adaptive thinking to develop a new and exciting programme of cultivation and stewardship events, visits, and activities to engage prospects and donors in our work and to support these key relationships. Work with internal teams and senior volunteers to deliver events and activities to the highest standard.
· Developing and refining the internal systems needed to run a smooth and efficient grant-giving programme such as data management, internal communications, and reporting.
· Know and understand the longer-term financial strategy of the organisation and work with the Finance Director and Executive Head of UK Office to ensure the appropriate identification of funding needs.
· Work with the Executive Head of UK Office and other colleagues as required to develop compelling cases for support and funding packages that channel funds to where the need is greatest and that ensure our financial security.
· Work with the Executive Head of UK Office to manage the grant-getting budget to ensure the successful and cost-effective delivery of annual activities and understand and follow finance related procedures such as income forecasting, reporting and Gift Aid.
· Support and deputise for the Fundraising Officer (Community Fundraising), as required, to establish and manage strong relationships with past, current, and prospective community donors and partners, delivering the highest possible levels of care and attention.
· Provide project support as required to the Fundraising Officer (Community Fundraising) to ensure the successful implementation of community engagement and fundraising programmes.
Person Specification
Essential:
· Educated to degree level or equivalent career experience.
· Minimum of 3-years’ fundraising experience with a demonstrable track record of developing stakeholder and donor relationships with a responsibility for securing a minimum of six-figure gifts from grant-making bodies.
· Experience of working with high-value Trusts & Foundations.
· An exceptional and eloquent communicator, both written and verbal communications skills, and a natural relationship builder, you will have solid experience of presenting, negotiating, networking, and influencing.
· Experience of working to and commitment to achieving financial targets.
· Understanding of the principles and best practice of fundraising including Data Protection, ideally within humanitarian and/or international organisations.
·A self-starter with initiative, confidence, exacting standards, drive, and flexibility.
· Highly proficient with Microsoft Office systems.
· Ability to work outside of contracted hours, as required.
· Ability to travel overseas, as required, and represent SJEHG at events and functions.
Desirable:
· Experience of raising funds within the humanitarian and/or international organisations.
· Experience of working with a CRM system to export and manipulate complex data sets, segment audiences effectively and develop a CRM strategy for donor engagement and reporting. Ideally, Raiser’s Edge.
· Demonstrable experience of working on strategies and innovation behind the areas of fundraising you have worked in.
· Experience of effectively engaging and supporting board members in donor cultivation and solicitation efforts.
· Experience of planning and executing fundraising PR campaigns
· Experience of managing senior volunteers.
The client requests no contact from agencies or media sales.
Do you have a passion for inspiring and engaging people with the natural world? Are you an enthusiastic team player able to deliver a range of key skills to support an experienced and fast-moving project team?
The Project Support Officer (“PSO”) role is fundamental to the delivery of our Wilder Connections project. The role requires a range of skills and experience across the following elements which are described in greater detail in the Recruitment pack which can be found on our website and include:
- Activity administration
- Supporting practical activity delivery – group visits and events
- Volunteer administration
- Data and photographic record keeping
- Marketing and social media
- General project support
If you’re passionate about nature and eager to make a real impact on our journey to a Wilder Doddington then we’d love to hear from you.Full details and online application form can be found on our website www. doddingtonhall. com/jobs/
The role is partly funded by a grant from The National Lottery Heritage Fund which continues until the end of 2027, but our intention is that the role should extend beyond this time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Experienced Associate Independent Investigating Officers (IOs) for Stage 2 Complaints (This role sits within our Independent Person for Complaints (IPC) service)
Contract: Associate
Hours: Variable, according to demand for services/caseload and role in investigation
Salary: £25.25 per hour (50% professional rate for travel plus expenses)
Location: Associate Independent Investigating Officers for Complaints primarily work from home. Some travel may be required as part of an investigation – location will vary according to the referral received from the Local Authority. Cases will be allocated to Associate IOs living locally to the referring authority, wherever possible.
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity, founded by Thomas Coram in London, helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About the Role
We are seeking additional experienced Associate Independent Investigating Officers (IO) for Complaints, to increase our capacity to respond to referrals from Local Authorities to provide an independent element to the formal Stage 2 investigations under the Children Act 1989.
The IO will lead investigations, and will give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person’s rights and best interests are at the centre of the investigation and that the investigation/review process is open and transparent. They write a report on the investigation/review, which is submitted to the referring agency.
The Job Description document sets out the expectations for an Associate Independent Person for Complaints (IPC) who is approved by Coram Voice. IPCs are independent, freelance and responsible for their own work. Nevertheless, IPCs are accountable to the organisation for their professional standards and are expected to comply with Coram Voice Code of Ethics and Practice Guidelines.
Please Note: the nature of associate work means that we cannot guarantee a regular amount of work, and complaints will be allocated dependent on the associate’s availability, location and the needs and demands of the individual case. Investigation work takes place Monday to Friday within working hours. This position is not suitable for applicants who already work or have commitments more than two days within the working week.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: Please note this is a rolling recruitment campaign
Interview Date: TBC
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.
We are seeking an operational and people focussed Chief Operating Officer (COO) to join our Executive Team. You will drive development of all financial and operational management, processes and reporting, overseeing the organisation’s day-to-day operations including the leadership of Finance, People, Governance, Fundraising, Marketing and Communications and Digital.
The successful candidate will have held broad finance and operations positions, with a track record of interacting at Board level and presenting clear financial and management information. Whilst you don’t have to be financially qualified, we do need someone with strong financial acumen and demonstrable ability to monitor, interpret and communicate financial information effectively. You will have experience in implementing new and/or successful improvements to existing systems and processes, with a track record of driving organisational change. The post holder will have a good understanding of regulation and best practice alongside the ability to develop efficient processes and controls in line with our governance framework. Ensuring that people are at the centre of the Florence Nightingale Foundation (FNF) you will play a key role within the Executive team supporting the charity to achieve sustainable growth and delivery of efficient and effective services ensuring plans are developed and implemented, and targets are met.
You will have a passion for our purpose, commitment to our mission and alignment with our organisational values. Whilst being robust about process, you need to be able to flex to changing circumstances and be skilled at getting the best out of people as well as driving a culture of continuous improvement and learning. Crucially, you will be wholly committed to driving forward the core infrastructure for our work supporting nurses and midwives in leadership development to improve health and care outcomes.
This role provides a unique opportunity to inform, lead and shape the future of our impactful charitable mission and growth.
Principle Duties and Areas of Responsibility
Operational Leadership and Governance
- Overall accountability for the operations of the foundation
- Oversee and optimise internal processes and workflows to enhance efficiency and productivity
- Evaluate and improve overall performance by gathering, analysing and interpreting data and metrics
- Oversee robust risk management processes and protocols proactively identifying and mitigating potential risks
- Oversee the development of all necessary policies to ensure safe and healthy working environments
- Ensure FNF is compliant with all financial, tax, charity and legal requirements
Financial Management
- Oversee the development and monitoring of the financial strategy for the organisation, providing recommendations, information and guidance to the Trustees and Executive team to inform decision making
- Maintain and review polices and processes to ensure good financial controls are in place that meet both legal and tax requirements. This includes maintaining appropriate records and controls over restricted funds to ensure that these are used and reported appropriately
- Support the Finance Manager and Executive team in setting FNF’s annual budget, with robust analysis and justification of intended expenditure, financial forecasts, cashflow etc. securing active engagement and ownership from all internal budget holders
- Oversee the financial reports required to review progress against plans and forecasts throughout the year and ensuring these are disseminated and understood across the organisation
- Accountable for regular financial updates to Trustees including the Finance Investment Committee (FIC) and Board meetings along with the preparation of the financial aspects of the annual report and accounts
- Oversee the management and development of VAT reporting for FNF and trading subsidiary
- Oversee the financial aspect of FNF Global delivery to ensure compliance with HMRC
Systems and controls
- Lead in the development, implementation and monitoring of effective procurement systems and procedures, ensuring that FNF achieves best value and drives efficiencies through our external contracts
- Lead on the annual audit in accordance with current practice and the Charity Commissions Standard of Recommended Practice (SORP), liaising and managing the relationship with the auditors
- Oversee the operation of the payroll process and related HMRC contract ensuring that payments are made in an accurate and timely way
- Work with the Finance Committee to manage the investments for FNF, overseeing regular reviews of the investment policy and portfolio, liaising with external partners as necessary
Fundraising, Events, Marketing and Communications
- Provide leadership around income generation, making sure that this is located within the strategic framework and day to day thinking of the Foundation
- Provide leadership and direction for Marketing and Communications, ensuring that overall plans are in support of our strategic objectives
- Ensure all income generation activities from within this team are fully integrated across the Foundation, recognising the importance of inter departmental relationships
- Lead the team in the planning, communications, income generation and execution of the annual Florence Nightingale Commemoration Service and any similar high profile events.
Digital
- Provide strategic leadership in overseeing digital initiatives, guiding the development and execution of a comprehensive digital strategy
HR
- Provide expert professional judgement, advice, and guidance to the Executive and Senior Leadership teams in developing, monitoring, and implementing people strategies, policies and procedures, workforce and training that meet service needs.
- In partnership with the Head of Operations develop, communicate and implement the People and Culture Strategy.
- Support the ongoing development of a culture to enable the development of a workforce which is at the heart of the organisation, in which colleagues feel valued, safe, and respected.
- Build on our ability to work in agile and flexible ways, establishing innovative ways of working and providing outstanding learning and development opportunities for all colleagues.
- Create relevant and dynamic talent and succession plans, enabling us to develop and support our workforce as well as focus on the long-term skills and capabilities required within FNF
People Leadership
- Lead and develop the operations team, leading by example you will promote a positive and proactive culture, encouraging the team to work collaboratively across FNF
- Effectively manage the performance of the team, ensuring they are working on agreed objectives and outcomes
Person Specification
Experience, Knowledge, and Skills
- Proven experience as a senior leader in ideally a non-profit or public sector organisation
- Strong and extensive operations management experience, financial leadership and programme delivery
- Experience of working on projects to integrate systems and improve processes / ways of working would be highly desirable
- Demonstrated success in strategic planning, organisational development and stakeholder engagement
- Excellent leadership and team management skills, with the ability to inspire and motivate staff
- Exceptional communication and interpersonal abilities, capable of representing the charity effectively to external audience
- Experience of working with a Charity Board of Trustees
- Proven ability to develop a long term financial strategy and plans
- Experience of developing and implementing processes and policies as well as setting standards and targets aligned to organisation objectives
- A commitment to the charity's mission and values
- Excellent numerical and analytical skills with the ability to distil and communicate complex financial information in a way that is easy to understand
- Ability to think strategically, anticipating future trends and developing plans accordingly
- Encourage innovation and seek to understand best practice from both inside and outside the sector
- Strong financial acumen and demonstrable ability to monitor, interpret and communicate financial information effectively is essential
- ACCA/CIMA/ACA or an equivalent finance qualification is desirable
Competencies
- Able to demonstrate strong leadership inspiring teams to achieve strategic goals through collaboration and communication
- Develops and establishes strong relationships both internally and externally to enhance organisational partnerships and drive success
- Champions innovation fostering a culture of adaptability and forward thinking
- Comfortable with ambiguity, possesses the drive, energy and resilience to see through change
- Proactively oversees financial risk and governance, anticipating potential challenges and implementing pre-emptive measures to ensure resilience and assurance.
- Sound judgement to make informed decisions and balance competing demands, even in complex or ambiguous situations.
First Interviews will be held on: 21st October 2024
Strictly no agencies please.
The client requests no contact from agencies or media sales.