Visitor Engagement Jobs
Are you ready to make a real, lasting difference in the lives of women facing multiple disadvantages? Join our dedicated and passionate team as a Project Worker in our Multiple Disadvantage Services across London, with multiple exciting opportunities available in Camden. This is your chance to play an essential role in empowering vulnerable individuals and helping them unlock their full potential!
As a Project Worker Multiple Disadvantage, you will be at the heart of our women’s services, offering vital, trauma-informed support in a psychologically sensitive accommodation setting. Every day, you’ll be helping our residents navigate their unique challenges and build a brighter, more independent future. From ensuring their safety and wellbeing to promoting their personal growth, your role will be a mix of compassion, action, and hope.
About the roles in our women's services in Camden:
In this rewarding role, you’ll be joining a passionate, expert team dedicated to supporting women with complex needs—including mental health challenges, substance misuse, offending behaviour, and physical health issues. By applying a gender-informed approach, you’ll ensure that every woman feels not only safe and supported, but truly empowered to take control of her journey. This is your chance to make a profound impact by providing personalized, life-changing support that helps clients develop essential independent living skills, build meaningful social connections, and access vital external services.
Each day, you’ll dive into a variety of essential tasks, from conducting thorough needs and risk assessments to developing tailored support plans that align with each woman’s unique needs. You’ll also facilitate group work and structured interventions as part of our in-house recovery programme, guiding individuals on their path to healing. Collaborating closely with external agencies, you’ll ensure that every woman receives the holistic, wraparound support she deserves, with a strong focus on both harm minimisation and long-term recovery.
For roles in our women's services we ask for female only applicants. For occupational requirement reasons (exemption under the Equality Act 2010; Schedule 9 Part 1).
About you:
- A solid understanding of person-centred approaches, harm minimisation, and trauma-informed care.
- Strong interpersonal skills and the ability to build meaningful relationships with clients, empowering them to engage with community resources and take positive steps forward.
- Flexibility, creativity, and resilience in working with a sometimes challenging and hard-to-engage client group.
- Proven experience and skills in delivering highly personalised assessment and casework, support planning, goal setting, advocacy, and the ability to apply this in a caseload of clients who find it difficult to engage in formal keywork and where there are barriers to accessing statutory support.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
PLEASE NOTE: We will invite suitable candidates to interviews as applications are received before the stated interview dates above. Please submit your application at your earliest convenience to be considered, we reserve the right to close this vacancy early if all positions are filled.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The London Mathematical Society has, since 1865, been the UK learned society for the advancement, dissemination and promotion of mathematical knowledge. As a registered charity, our mission is to advance mathematics through our members and the broader scientific community worldwide.
About the role
As our Events and Marketing Administrator, you'll be at the heart of coordinating the bookings, sales, marketing, and operations of De Morgan House Conference Facilities. We estimate the role to be approximately 75% focused on sales and marketing activities and 25% on hands-on event support. Your role will be crucial in ensuring our clients, both internal and external, have exceptional experiences from start to finish.
What You'll Be Doing:
1. Conference Facilities (Sales):
- Engage with Clients: Respond promptly to enquiries, manage bookings, and ensure seamless event coordination.
- Build Relationships: Establish and nurture relationships with key clients, offering top-notch service.
- Showcase Our Venue: Conduct venue show rounds for clients and event agents.
2. Conference Facilities (Marketing):
- Promote and Engage: Manage our social media accounts, run lead-generating campaigns, and engage with our audience.
- Drive Marketing Initiatives: Carry out marketing drives, research competitors, and develop new event packages.
- Network and Collaborate: Attend networking events, maintain relationships with venue finding agents, and distribute marketing materials.
3. Operational Venue Support:
- Hands-On Event Support: Assist with AV needs, room setup, catering, and be the go-to contact for clients during events.
- Reception Duties: Greet clients, manage internal room bookings, and provide access to visitors.
- Facilities Support: Step in for the Head of Conferences & Buildings when needed, and take on keyholder responsibilities.
Who We're Looking For:
Knowledge and Understanding:
- Familiarity with the operations of a conference venue or similar hospitality environment.
- Awareness of health and safety policies and front-of-house reception duties.
- Knowledge of the not-for-profit or academic sector is a plus.
Skills and Experience:
- Experience in a customer-facing role within a conference venue.
- Proficiency in event sales, marketing, and digital marketing.
- Competence with AV equipment and presentation setups.
- Strong skills in Microsoft Office and room booking software (Rendezvous is a bonus).
- Knowledge of SEO and experience supervising contractors.
Personal Attributes:
- Highly organised with excellent time-management skills.
- Self-motivated, proactive, and responsible.
- A team player with the flexibility to collaborate and achieve shared goals.
- Ability to manage multiple tasks and stay calm under pressure.
- Strong interpersonal skills to build and maintain effective relationships.
- Confident, proactive communicator with a good level of literacy and numeracy.
- Quick problem-solver who exudes confidence and professionalism.
The role will be based at our headquarters in De Morgan House, Russell Square, London. While the standard working hours are 9.30am to 5.30pm, Monday to Friday, flexibility is essential to meet the demands of our conference facilities.
Salary: Grade: Band 2 - £26,694p.a. to £28,541p.a plus £3,264 p.a. travel allowance
In person interviews will be held on Tuesday 22 April 2025
Ready to make a difference and be part of an exciting team? Apply now and help us create memorable events at De Morgan House!
The London Mathematical Society is an Equal Opportunities Employer. We are open to all applications and will ensure that all qualified applicants receive equal consideration for employment without regards to race/ethnicity, colour, national origin, religion, pregnancy, marital status, sexual orientation, gender identity/expression, age and disability.
Our mission is to advance mathematics through our members and the broader scientific community worldwide.
The client requests no contact from agencies or media sales.
Position: Change Communications Manager
Type: Full-time (35 hours a week) - Fixed term contract (12 months)
Location: Office-based in London with flexibility to work remotely
Salary: £44,339*per annum plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical
*you’ll start at our entry point salary of £44,339*per annum, increasing to £47,110 * after 6 months service and satisfactory performance and to £49,881* after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note this is a fixed term contract for 12 months.
We are looking a Change Communication Manager to lead in developing, coordinating and delivering strategic communication campaigns to support the MS Society’s internal transformation work. This includes projects strengthening our data and service offers and enhancing our organisational culture.
An expert in change communication and stakeholder engagement, you will work closely with teams across multiple projects, synchronising content delivery and language to ensure clear storytelling and maximising employee engagement.
Your work will involve understanding the needs of audiences across the charity, ensuring they are connected and engaged with the transformation programme.
As a skilled storyteller, you will craft inspiring narratives that connect staff and volunteers to the charity’s transformation journey and its wider strategic aims. Your work will help staff and volunteers feel informed, engaged and empowered as we evolve our ways of working.
More information about our job opportunities and how to apply can be found on our MS Society website.
Closing date for applications: 9:00 on Tuesday 15th April 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re looking for an experienced Digital Marketing Manager to drive forward and innovate our digital marketing strategy, ensuring our online visibility, engagement and revenue are key enablers for our fundraising efforts.
Sitting within the Marketing and Communications team, this strategic role will focus on delivering impactful digital experiences to strengthen our brand presence, maximise audience reach and support growth. The role is primarily based at the charity office at Birmingham Children’s Hospital, with the requirement to also work from the charity office at Birmingham Women’s Hospital alongside some remote and out of hours working.
The Digital Marketing Manager will be accountable for the performance of our website, email, SEO, CRM, PPC and paid social, ensuring all our digital channels are optimised for both awareness and income generation. This hands-on role will see you lead the team to implement, deliver and evaluate exceptional and effective digital activity, using data and insight to inform decisions. To spearhead our digital marketing transformation, you’ll need to be an ambitious and experienced professional, who thrives in a fast-paced environment.
Your skills and passion will see you:
• Develop and implement a comprehensive digital marketing strategy aligned with our income growth objectives
• Shape the way we connect with our audiences, primarily through strategic (but not limited to) use of email, content creation, website management, SEO, PPC, paid social and CRM marketing
• Identify opportunities to maximise brand awareness, engagement and online revenue generation
• Track, analyse and report on digital performance metrics, providing actionable insights as well as data and market research to improve and inform digital marketing effectiveness
• Oversee the delivery, roll-out and continual improvement of a new website by setting the strategy, implementing SEO best practices and using data insight and analytics to improve visibility and traffic, as well as establishing engaging user journeys which increase conversion rates and improve fundraising campaigns
• Plan, execute and optimise bespoke digital campaigns, paid as well as organic, which leverage data to refine strategies, boost engagement, maximise reach and increase supporter interaction and brand advocacy
• Lead the creation, segmentation, automation and deployment of email and CRM campaigns to enhance audience journeys and maximise engagement and conversion, using performance and insights to inform improvements
• Maximise our paid advertising accounts, including Google Ads, monitoring performance to ensure they are data-driven, cost-efficient and deliver ROI as well as cross-selling opportunities
• Maintain a culture of data-driven decision making and bring visibility and transparency to marketing activity by regularly reporting impact against objectives, trend spotting as well as using a variety of data and analytics tools to raise the profile and understanding of digital marketing across the charity
• Safeguard the integrity of the charity’s digital presence ensuring it complies with data protection regulations, the Freedom of Information Act and any other applicable legislation.
What we offer:
-
Flexible and hybrid working to support work-life balance
-
Generous annual leave entitlement with additional leave for long service
-
Enhanced sick pay
-
Enhanced Maternity Pay
-
Free flu jabs
-
Cycle to work scheme
-
Charity events throughout the year
-
Employer enhanced auto-enrolment pension scheme with 8% employer contribution
-
Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
The closing date for return of applications is 30th April 2025.
The client requests no contact from agencies or media sales.
About the role:
We’re looking for a compassionate, skilled, and dedicated individual to join us as a Specialist Multiple Disadvantage Worker (SMDW). This is an incredible opportunity to make a profound impact on the lives of individuals who have experienced severe and multiple disadvantages, helping them transition from rough sleeping into supported accommodation and a brighter future. As part of a multidisciplinary team, you’ll lead efforts to ensure that clients, often facing significant barriers to engagement, are introduced to vital health and social care services in a psychologically informed way.
Your role will involve managing a small caseload of clients with a complex and entrenched history of rough sleeping. You’ll build strong, trusting relationships with these clients, many of whom have faced challenges in accessing services, and help them engage with external services that are essential to their recovery. By leading assessments, managing multidisciplinary team (MDT) meetings, and overseeing safeguarding and in-reach clinics, you will ensure that each client receives the best possible support. Additionally, you’ll work closely with Project Workers, offering guidance and advice on housing and support tools, ensuring that the team is empowered with the knowledge to help clients achieve lasting change.
As a key member of the team, you’ll collaborate with a wide network of professionals, from substance misuse workers to occupational therapists, nurses, and GPs. At Single Homeless Project, this role offers more than just a job, it’s a career path that allows you to develop expertise in working with individuals facing the most complex needs. You’ll be part of a passionate and committed team, providing hope and support to those who need it most, whilst making a lasting impact on the lives of our clients. You will be working jointly with another Specialist Multiple Disadvantage Worker in the team on your shared aims.
About you:
- Demonstrable experience of working clients with complex needs such as Mental Health, Substance use or Physical Health needs.
- Experience of working with homeless service users, and a good understanding of the working methods of residential schemes.
- Experience of establishing and maintaining good working relationships with other professionals, including those who may have different outcome priorities.
- Experience of reflecting critically upon own practice in order to improve the experience for service users.
- A non-judgmental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 6th April 2025 at midnight
PLEASE NOTE: We will invite suitable candidates to interviews as applications are received on a rolling basis. Please submit your application at your earliest convenience to be considered, we reserve the right to close this vacancy early if all positions are filled.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
We’re looking for a Communications and Digital Officer with a creative eye, keen attention to detail and experience of crafting engaging copy.
You’ll have your finger on the algorithms and analytics pulse in order to improve performance of our communications and improve our supporters’ digital experience with us. Confidence in working within an email platform (preferably Mailchimp) is desirable and experience of and ideas for developing creative and innovative content for websites and social media channels is a key part of the role.
We’re looking for someone with experience of running social media in a professional environment and who’s at home in both the print and digital world. A motivated communications professional with a passion for the natural world, no two days will be the same as you get involved in developing user journeys for digital audiences including designing, testing and delivery, creating content for online and offline, writing press releases and updating our website.
Worcestershire Wildlife Trust is the county’s leading nature conservation charity. Supported by our 23,000 members, we’re restoring nature and working with others to value and help wildlife
We need your help to ensure that Worcestershire’s wildlife is thriving and abundant by inspiring our digital community to love wildlife and to act for nature. You will bring your technical and creative flair to help Worcestershire Wildlife Trust extend our current success, reach more people and diverse audiences and use our voice to drive action for wildlife and support for the organisation.
This post is a full-time (35hrs), permanent contract. The role will be based at the Trust’s main office, Lower Smite Farm, Hindlip, Worcester WR3 8SZ. Hybrid working arrangements are in place.
Deadline: midnight 9th April 2025
Interviews: 23rd April 2025
Who we are
Worcestershire Wildlife Trust is the county’s leading local charity working towards a county rich in wildlife. With the support of our volunteers and members we manage over 3,000 acres of land for wildlife and people across Worcestershire. We work with organisations and landowners to protect and connect wildlife sites across the county. We also work with and inspire local communities and young people to care for wildlife where they live. Worcestershire Wildlife Trust is one of 46 Wildlife Trusts working across the UK.
We’re Wild About Inclusion. To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It also means cultivating inclusive workspaces that are free from discrimination, where differences are valued, everyone can be themselves and flourish, just like nature!
The client requests no contact from agencies or media sales.
Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.
Greenpeace UK’s mission is to halve emissions and restore biodiversity by the end of this decade in a fair and equitable way.
Public Fundraising is Greenpeace UK’s largest income stream, generating £20 million annually. With a £5 million investment budget, we bring thousands of new supporters into our movement each year through digital-first acquisition, face-to-face fundraising, and targeted multi-channel engagement.
This is an exciting moment for Greenpeace’s fundraising as they bring together acquisition, retention, and development into a single, unified function, creating an approach that supports donors from first engagement to long-term activism and giving.
As Deputy Fundraising Director, Public Fundraising, you will:
- Be responsible for a public fundraising income portfolio of c. £20m p.a. across recruitment, retention and development income streams, with shared accountability for a fundraising income budget of £35m
- Lead the development and implementation of a strategy and plans for public fundraising, aligned with Greenpeace UK’s new 3-year organisational and fundraising strategies and objectives
- Provide leadership, direction, coaching, and support to a team of 29, with 4 direct reports
- Lead the team in the planning, implementation and evaluation of a multichannel public fundraising programme designed to recruit, develop and retain supporters to maximise their lifetime value through tailored supporter journeys and outstanding supporter experience
- Oversee the development of detailed financial forecasts, scenarios and budgets for the public fundraising portfolio to underpin fundraising strategies and investment opportunities
- Play an active role in fostering a positive, inclusive and collaborative department culture, role modelling working to shared objectives, celebrating success and learning from setbacks and failures
Ideal skills and experience:
- Experience of fundraising/marketing to individuals at scale, with a proven track record of recruiting and retaining new supporters, members or customers in the tens of thousands and generating 7-8 figure revenue/income across multiple income streams
- A track record of planning, forecasting and budgeting, including developing investment cases and modelling income, return on investment and lifetime value over short, mid and long term horizons to drive decision-making and investment choices
- Demonstrable experience of leading, managing, motivating and inspiring high performing multi-disciplinary teams including managing managers, with a focus on fostering a collaborative and inclusive culture
- Experience of developing, implementing, and adapting fundraising strategies that meet long-term financial objectives
- Proven ability to use data, analytics, and insights to drive decision- making, optimise fundraising performance, and improve supporter recruitment, retention and engagement
- A commitment to diversity, inclusion, and anti-racism, with a willingness to continually learn and foster a positive and inclusive culture
Diversity and Inclusion
Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds. Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process.
If you have any specific requirements which would enable you to participate in the recruitment process more fully, in particular if these relate to a disability or access issue, please contact us as soon as possible. If you require the job pack in a different format, please get in touch and we will happily provide you with one.
Anti-racism commitments
One of our Anti Racism Plan objectives is to proactively achieve stronger representation of Black people and people of colour, particulary within leadership positions, and have recently published ambitious race representation targets.
As part of our Guaranteed Interview Scheme, we are committed to interviewing people of colour who meet the essential criteria for this role. If you are a person of colour, you meet the essential criteria and you would like to be considered for the role, please note this in your application. Your guaranteed interview application will only be shared with the Greenpeace UK recruiting manager and HR team.
Employee benefits include:
- 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
- Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
- Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
- Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
- Interest free season ticket loan, or a tax efficient bicycle loan
- Life assurance scheme (4 x annual salary)
- Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor
Greenpeace UK are partnering with Ed Cherry at QuarterFive for this appointment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Jigsaw4u is a charity with a proud 27 year history in supporting mental health and wellbeing in South West London. We are seeking a support worker who is passionate about assisting carers, and who shares our values and person-centred approach.
Role in Context
Jigsaw4u’s Carers Peer Support Service supports carers in the London Borough of Merton through emotional support and access to information, opportunities and practical advice.
Working alongside other VCSE peer support providers in the Borough, other carer organisations or providers of statutory carers work, the post holder will work on improving pathways and coordinating services for carers experiencing mental health issues, often as a direct result of caring. The post holder should have lived experience of caring for someone with mental health challenges, or direct experience of mental health challenges as a result of their caring responsibilities.
- Purpose of the job
Be responsible in the designated area for:
- Delivery of one-to-one and group peer support sessions designed for and by carers
- Collecting data and reporting on direct work delivered with carers
- Collaborative working with the Merton Peer Support Partnership
- Developing and enhancing relationships with strategic partners
- Maintaining and striving to improve service delivery standards and effectiveness
- Main duties
- Providing emotional and wellbeing support for carers through one-to-one, person-centred interventions
- Working flexibility to support carers aged 18 and over, who are caring for someone with mental health difficulties or experiencing mental health issues, often as a direct result of caring
- Empower and support carers to become involved in local Mental Health developments, particularly within SWLSTG
- Encourage and assist the uptake of Carers Assessments and the ability of carers and their families to assess their own needs to develop solutions and manage resources
- Assist carers in accessing opportunities for breaks from caring through activities within the partner organisations and external agencies
- Delivering time-limited, outcome-focused interventions to support personal outcomes so carers feel emotionally and practically supported
- Group-based support to address intended specific outcomes
- Encouraging access to local services to promote community inclusion and connectedness, enabling sustainable recovery and support
- Practical support to help carers access the right services and support based on needs, preferences, and the options available
- Evaluation of interventions provided through use of Outcomes Star and other
- agreed measurement tools
- To assist the Service Manager in creating monitoring reports
- To attend professional/monitoring meetings if required
Helping children, young people and families in South West London put the pieces back together following social and emotional difficulties.

The client requests no contact from agencies or media sales.
Position: Community Fundraiser Northern Ireland
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Home - based, Northern Ireland
Salary: Starting from £26,384 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Are you passionate about making a difference in local communities? Do you enjoy building relationships, inspiring supporters, and delivering successful fundraising initiatives?
If so, we’d love you to join our team as a Community Fundraiser in Northern Ireland (NI). In this role, you will play a vital part in developing and supporting fundraising activities, working closely with supporters, volunteers, local trust and local businesses to maximise income through active community engagement.
You will be responsible for identifying new opportunities, supporting individuals, businesses and groups to reach their fundraising goals, and ensuring they receive excellent stewardship throughout. Collaborating with internal teams, you will contribute to regional fundraising strategies and innovative fundraising to grow support within your region to meet ambitious income targets.
We are looking for a confident and proactive person with experience in fundraising or sales, who enjoys working with people and is skilled at building strong, lasting relationships. You will have experience in fundraising or a similar income-generating role, along with the ability to identify opportunities, engage with supporters, and manage multiple fundraising pipelines effectively.
A passion for community fundraising and a drive to achieve ambitious targets will be key to your success. This is an exciting opportunity to join a supportive and ambitious team, with the flexibility to develop your role and make a meaningful impact. If you are ready to take on your next challenge and help drive community fundraising forward, we would love to hear from you.
Please note a Driving Licence and access to a car (or equivalent) is essential for this role.
Closing date for applications: 9:00 on Friday 18 April 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
We are looking to recruit a Collections Care and Conservation Manager to join our team based at our Stafford site. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £38,000-£40,000 per annum (dependent on experience).
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
Purpose of the Collections Care and Conservation Manager role:
We are looking for an experienced Collections Care and Conservation Manager to join the Museum team at an exciting time as we prepare for a major store move and develop vibrant and engaging new exhibitions.
You will manage the development and delivery of collections care and conservation projects and facilities across the three Museum sites as well as a range of activities to ensure the preservation of collections while promoting wider public access to the RAF story and volunteer engagement.
Key responsibilities of our Collections Care and Conservation Manager include:
- Lead the collections care and conservation team, integrating staff and volunteers to condition assess, document, clean and conserve objects ranging from aircraft and uniforms to personal papers and art works so they can be shared with audiences on site, offsite and online.
- Plan, manage and monitor the delivery of programmes for the conservation of and access to the Museum’s collections, planning activities, managing risk, time and resources in accordance with professional standards, policies, procedures and legislative requirements.
- Ensure the safe, secure, effective and efficient management of the conservation team, volunteers, contractors, conservation materials, equipment and facilities.
- Ensure an effective balance is made between long-term preservation, restoration and the Museum’s access and interpretation objectives.
- Manage the Collections Disaster Response and Salvage Plan, acting as lead contact in emergencies relating to collections, liaising with the Visitor Experience Supervisors to ensure effective incident management, damage reporting and to support wider emergency planning through the Museum’s Incident Management Plan.
- Support and facilitate the Museum’s commercial activities
What we are looking for in our Collections Care and Conservation Manager:
- Relevant experience in managing, maintaining and conserving museum collections, notably in relation to stored collections, collection moves and exhibition projects.
- Demonstrable experience of implemented collections care in line with professional standards and best practice.
- Communicates in a straightforward manner, demonstrating respect and acting with integrity and impartiality.
- Recognises scope of own authority for decision making and empowers team members to make appropriate decisions.
- Relevant conservation or collections management qualification.
- Experience of COSHH and health and safety regulations and legislation, including radiation protection and asbestos.
- Full, clean driving licence
Closing Date: 25th April 2025
Interviews will take place on 8th May 2025
If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Collections Care and Conservation Manager role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Male Live In Support Worker
Responsible to: Senior Support Worker
Responsible for: Young people living in the accommodation (4 young people aged 16 – 18 years old seeking asylum in the UK).
Location: This is a live-in, residential role based in a supported accommodation home in Loughborough. Some work will be based in our office buildings.
Hours: 25 hours per week on duty – this is a mixture of day, evening and weekend shifts. Two days a week will be off duty.
Leave: Two nights a month can be taken as nights away from the home. This in addition to annual leave allowance. Annual leave - 33 days (converted into hours) pro-rata for number of hours worked
Salary Band: £24,150 - £27,760 per annum.
Benefits in kind: Rent-free accommodation, including Wi-fi, gas, electric and council tax bills.
Contract: Permanent
Start Date: Immediately
About Us: Baca is dedicated to supporting unaccompanied young people, helping them achieve their potential and rebuild their lives for a better future. We are looking for a passionate and dedicated Support Worker to join our team and make a real difference in the lives of young asylum seekers and refugees.
Role Overview: As a Support Worker, you will provide advice, assistance, and support to young people in the home. You will be a key member of the Support Team, delivering Baca’s services in line with our Vision and Values. Your role will include attending to the practical and emotional needs of young people, supporting the development of living skills, and helping them manage and look after a home.
Key Responsibilities:
- Welcome newly arrived young people into the accommodation, ensuring they feel safe and able to rest.
- Support young people in developing independent living skills, physical and emotional wellbeing, personal safety, education, and social engagement.
- Act as a positive role model, offering advice, guidance, and assistance.
- Train young people in living skills such as washing, cleaning, cooking, and budgeting.
- Provide emotional support during times of difficulty, anxiety, or stress.
- Encourage young people to maintain a healthy routine, including attending education and social activities.
- Work collaboratively with the Rebuild Team to ensure all young people are safeguarded and supported.
- Maintain good communication with relevant team members and social workers.
- Ensure regular reporting requirements are met, in line with Ofsted regulations.
- Participate in team meetings and contribute to achieving young people’s outcomes.
Person Specification:
- Passionate about supporting unaccompanied young people and helping them achieve their potential.
- Excellent interpersonal skills with the ability to inspire and motivate young people.
- Self-motivated, responsible, reliable, and able to manage your own time and workload.
- Supportive, approachable, and willing to set boundaries in line with Baca’s values.
- Ability to work as part of a diverse team and in partnership with external stakeholders.
- Knowledge of safeguarding practices and issues faced by young asylum seekers and refugees.
- Experience in working with young people, particularly in a 1-2-1 and group setting.
- Good ICT skills and ability to manage multiple tasks.
- Ability to drive and access to a vehicle is essential.
Other Requirements:
- The successful applicant will be required to have an enhanced DBS check.
- Adherence to all Baca’s policies and procedures.
How to Apply: If you are passionate about making a difference and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting. Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!
Please note: We cannot offer sponsorship for this role as Baca is not on the Home Office list.
It is our mission to serve young people who have been forced to flee their home country – offering safe homes, education, therapeutic care and support




The client requests no contact from agencies or media sales.
Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS spinal injury centres. We are seeking a friendly, organised and energetic person with a warm and welcoming manner for the new role of Garden Coordinator.
The Garden Coordinator will join a team of several other dedicated staff across the charity’s existing projects. You will work closely with the Head Gardener, Arts Programme Manager and a team of volunteers to nurture the beautiful garden for people with spinal injuries and their visitors.
You will be responsible for the administration of the garden and coordination of the large group of volunteers. With the Head Gardener you will also arrange seasonal events for patients, their friends and family throughout the year.
Supported by the central Arts Programme Manager you will also be responsible for organising and running a range of social and creative activities for people with spinal injuries and their families and friends to enjoy creating an uplifting, friendly atmosphere in Horatio’s Garden and garden room. These sessions will need to be held on a weekend afternoon which is a critical time in the garden when most patients are available and often have friends and family to visit.
Currently the Arts programme includes crafts, quizzes, seasonal celebrations with lunches, in addition sessional creative experts also deliver glass fusing workshops, felting, printing, talks, painting, ceramic workshop live music performances,
You will need to be a highly organised person with great IT skills and a proactive can-do attitude. You will be confident working both independently and as part of a team in the garden.
This is a fantastic opportunity for a confident, self-driven individual who is efficient, well-organised and has an outgoing personality. You will need to be adaptable and happy working with a wide range of stakeholders including people with spinal injuries and their families, NHS staff, volunteers and many different teams within the charity. An understanding of the healing benefits of gardens would be beneficial.
Key details
- Salary: £16,070 (FTE £28,030)
- Location: The Welsh Spinal Cord Injury and Neuro Rehabilitation Centre,
University Hospital Llandough, Cardiff - Contract type/hours: Part-time, 21.5 hours
- Closing date: Sunday 13 April 2025
The role is part-time, 21.5 hours a week as follows:
- 17 hours, over 2 or 3 week days, to provide garden and arts administration
- 4.5 hours, one weekend afternoon, to provide arts/creative programme
You will need to be flexible with your availability.
Horatio’s Garden is a charity that creates and cares for beautiful gardens in NHS spinal injury centres. Leading garden designers develop the stunning sanctuaries for patients and their family and friends, creating an environment which becomes an integral part of their lives and care whilst spending many months in hospital. The beautiful garden includes stunning planting, a water feature and a large garden room to give patients a warm sheltered place to enjoy the garden in all weathers. The garden also features a large glasshouse, an area of raised beds for patients where garden therapy sessions will be held, and a comfortable office for garden staff.
We are looking for someone who has
Essential
- Outstanding interpersonal skills with experience of stakeholder engagement and networking
- Excellent communication skills, both written and verbal
- High level IT competency, specifically proficient with Microsoft Office 365 including Outlook, Word, Excel, PowerPoint
- Experience of planning and event organising
- Confident working alone and as part of a team
- Excellent time management skills
- Outstanding attention to detail
Desirable
- Highly competent administrative experience, at least 2 years
- Experience of working with the NHS or in a healthcare setting
- Bookkeeping
- Experience of volunteer coordination and recruitment
Qualities
- Upbeat and outgoing personality with brilliant people skills
- Professional and confident with a proactive, can-do attitude
- Empathetic and kind
- Calm under pressure and able to thrive in a busy role
- Ability to prioritise and adapt the programme to suit the interests of changing patient groups
- Self-motivated and capable of working with the minimum of direction but understanding the limits of your knowledge and able to seek advice when required
Key responsibilities
- Volunteer coordination, training and recruitment
- Support the Head Gardener with administrative duties
- Ensure the garden and buildings are presented to a high standard at all times, including sharing in the upkeep and cleanliness of the kitchen and garden room
- Develop administration methods to support the efficient running of the garden
- Provide support to plan and run events in the garden
- Support visitors to the garden, booking in visits and assisting with garden tours
- Collating the banking of donations and managing petty cash
- Creating a relaxed and welcoming atmosphere, encouraging people with spinal injuries and their families to engage in the Entertainments Programme that are organised in the garden
- Coordinating catering arrangements and serving food and drinks
- Making posters and advertising events and activities via word of mouth
- Visiting wards to help patients to come out to the garden and garden room in hospital beds or wheelchairs.
- Handling the administrative side of the role, including risk assessments, ordering materials and budget-monitoring
- Working directly with patients and with the Arts Programme Manager to plan activities that reflect the patients’ interests
- Booking high-quality speakers, entertainers and freelance creative people to run sessions
- Working alongside session facilitators to support them.
- You will also be required to run sessions yourself, organise social activities and run quizzes
The role is a fantastic opportunity for an enthusiastic all-rounder to be involved in a dynamic charity, helping to make a difference to people who have experienced spinal injuries.
As a Charity we are committed to creating and promoting a culture that protects and preserves the welfare of the vulnerable people in our care. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining and evaluating information from and about candidates including criminal record checks, to ensure that all persons appointed are suitable to work for our Charity.
We are an equal opportunity employer and welcome applications from all sectors of society.
To apply, Please write a one-page covering letter, explaining why you would be suited to this role and send this along with a one-page CV.
NOTE: DBS, medical and reference checks will be conducted as part of the recruitment process.
The client requests no contact from agencies or media sales.
Putney High School is one of the UK’s leading independent girls’ schools and we need someone to tell our story. Our Communications Manager leads on internal and external communications as well as our marketing, using their outstanding writing skills to engage and inform pupils, parents, colleagues and the wider community.
With boundless creativity, the successful candidate will be keen to seek out and write compelling content, from features and opinion pieces for the national media to blogs and news stories. They will also manage the Digital Content & Communications Officer and the Design Publications Officer, together contributing to our culture of innovation and excellence.
If you are a curious, motivated and enthusiastic individual, an extraordinary professional who is excited by our core purpose of educating brilliant girls to be well rounded, well qualified and well prepared, we are keen to hear from you.
About the School
As one of the UK’s leading schools, Putney High School is rightly proud of its exceptional academic results and pastoral care. A spirit of intellectual agility and engagement is at the heart of the school’s ethos, with pupils stretched, challenged, and supported inside the classroom and beyond.
The school is set in leafy, tranquil grounds close to the heart of Putney and to the River Thames.
The school is part of the GDST, the UK’s leading network of independent girls’ schools.We can offer a variety of benefits, such as:
- Competitive salaries and pay progression
- Competitive terms and conditions of employment
- Generous pension scheme
- Free life assurance benefit
- A discount of up to 50% on fees for children at GDST schools
- Access to extensive professional development opportunities
- Training grants for qualifications
- Interest free loans for training, computer purchase loans and season ticket loans
- A Cycle to Work scheme
- Retail and lifestyle discounts
- Financial guidance and support
- 24/7 Employee Assistance Programme
For further information and to apply for this exciting opportunity please click apply.
Applications must be received by Tuesday 22 April 2025 at 9am.
Interview date: Friday 25 April 2025.
The GDST is committed to diversity, inclusion and real change: a family where every individual is valued, respected and included.
We are committed to the safeguarding of children and child protection screening will apply to this post.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Crisis Skylight Brent, 1-2, Bank Buildings, High St, Harlesden, NW10 4LT and local community settings
Contract: 24 months fixed term contract with the possibility for extension
About the role
As a Refugee Integration and Housing Lead as part of the Single Homeless Prevention Service you will be joining our highly successful refugee service which supports newly recognised refugees into housing. In this role you will support the Head of SHPS to manage the service and contract, hold a small caseload of clients and line manage three housing and integration coaches. With the team you will focus on engaging with refugees early to advise how to access housing, health, benefits, or employment and help to plan and fulfil their personal goals to become fully integrated into the UK.
You will be reaching out to refugees, building relationships with people who have a range of support needs to outline what services and support they can access. A focus of the role is on housing individuals as quickly as possible and then working with them to sustain their accommodation outcomes and fulfil integration goals. This role requires empathy and commitment, skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society.
This role requires empathy and commitment, skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society. You will ideally have some line management and or service management experience. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.
About you
We welcome expressions of interest from candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience and can demonstrate the following:
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Experience in managing an outcome-based service.
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Supporting a team to cope with the varied challenges presented by this client group.
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Experience or interest in line management
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Demonstrating collaborative approaches and a willingness and ability to work positively in partnership with different stakeholders internally and externally.
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Supporting people to relieve homelessness (through assessments, housing, advice and support to sustain tenancies)
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Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing.
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Excellent interpersonal, communication and administrative skills to manage a client caseload and own workload.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you have access to a wide range of employee benefits including:
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A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Wellbeing Leave to be used flexibly
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we support your ongoing development to build your skills, experience, and career.
You have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 6 April 2025 (at 23:59)
Interviews will be held on Monday 14 April 2025 at Crisis Skylight Brent, 1-2, Bank Buildings, High St, Harlesden, NW10 4LT
Interview process: competency-based interview
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Position: Helpline Support Officer
Hours: Full-time (35 hours a week) – Substantial Part Time considered
Contract: Fixed Term 12-month maternity cover contract
Location: Office-based in London, with regular home working
Salary: Starting from £26,384* per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
In this role you will be providing emotional support and information to people affected by multiple sclerosis (MS) that empowers them to; live to their full potential, take an active role in their treatment and secure the care and support they need. As part of the helpline team you will also contribute to the overall implementation of the teams objectives and successfully embedding new services.
Our helpline is open 9am – 7pm and therefore this role includes working a shift pattern of 9-5, 10-6, 11-7 or as the service demands.
Please note this is a fixed term 12-months maternity cover contract. This role is full time, part-time hours (28 hours +) will be considered.
Closing date for applications: 09: 00 on Wednesday 23rd April 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS