User Experience Officer Jobs in Glasgow
Advocacy and Healthwatch are powerful allies for change. As one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services, this role offers an exciting opportunity to make a real difference, putting people at the heart of what you do.
Are you a financial leader with a heart for advocacy? Do you thrive in a collaborative environment and possess a keen understanding of management accounting principles? If so, we have an exciting opportunity for you!
We are dedicated to delivering effective services for those in need of getting their voices heard in the communities in which they live. We’re in search of a Finance Director who can bring expertise, passion, and innovation to our team.
About the Role:
- Responsible for strategic financial leadership, shaping the charity’s financial direction with direction from and reporting to the Chief Executive Officer and Board of Trustees.
- Accountable for and leading on the development and implementation of financial policies, procedures, and controls, ensuring compliance with legal and regulatory requirements, including Data Protection and GDPR.
- Lead on all aspects of financial planning, forecasting, and analysis, ensuring management accounting principles are robust for sound decision making by the Senior Leadership Team.
- Ensure all budget holders are provided with the relevant training and support as non-financial managers on understanding management accounts, how budgets work, staffing appropriately within budgets and dealing with over/under spending ‘in year’ to provide consistent financial decision-making in Operations.
What We Offer:
A chance to be part of a mission-driven organisation that makes a real difference.
An inclusive and supportive team environment.
A role that is both strategic and hands-on, allowing you to see the direct impact of your work.
Opportunities for professional growth and development.
What we need from you
As the ideal candidate, you are a strategic thinker with significant experience in the non-profit sector, ideally with a recognised qualification in management accounting.
You are someone who has a commitment to transparency and ethical financial practices, you have a collaborative spirit and excel in team environments. You are adept at building rapport and fostering relationships with a variety of stakeholders.
If you have the skills and the drive to make a difference, in what we think is a rewarding role, then we would encourage you to apply today and help us drive change for a better world!
As this role is home based with travel, you must have access to a stable home broadband service, good mobile signal, as well as flexibility with working hours. A full driving licence and your own transport would be beneficial for travel to areas where public transport is not readily available.
What happens next
Anyone joining our team is subject to The Advocacy People’s Safer Recruitment pre-appointment checks. Applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK and new employee start dates will only be confirmed once other mandatory checks have been completed.
We look forward to hearing from you!
Closing Date:Wednesday 14th August 5:00pm
Interview Date: To be confirmed
Interview venue: MS Teams
If you would like to discuss the role further, please contact Matthew Hilton.
The client requests no contact from agencies or media sales.
Peer Support Group Development Officer
We have two positions available:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)
- Please note that you MUST Live in the area/region that you are applying for
Job Type:
Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.
Overview:
Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.
This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.
Key Responsibilities:
- Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
- Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
- Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
- Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
- Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
- Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.
Skills and Qualities Required:
- Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
- Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
- Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
- Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
- Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
- Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
- Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
- Administrative: Strong administration and IT skills to maintain accurate records and documentation.
- Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.
Educational Qualifications:
- Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.
Essential Requirements:
- A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
- Right to work in the UK.
- Willingness to travel within the designated region and, on occasion, nationally when required.
- Live in the area/region that you are applying for:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc
Please provide a CV and a supporting statement that addresses the included questions
We are hiring for two positions. Please indicate which area you are applying for.
You MUST live in the area/region that you are applying for:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Cord
Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities.
We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.
Cord operates in eight countries and implements programmes in the following areas:
- Empowering Women & Girls
- Accessing Fundamental Freedoms
- Climate & the Environment
- Economic Empowerment
- Supporting Stronger Societies
Role context:
Cord’s turnover is about £2m a year. About 85% of Cord’s funding is restricted, coming from institutional donors like the EU and the US government, and 15% (about £300K) is unrestricted coming from a committed UK supporter base and other private fundraising streams.
In 2024, Cord operates in eight countries and has offices in Burundi, Myanmar, Laos, Cambodia & Philippines. Cord has a global team of thirty people with finance staff across six country teams.
The Finance Manager role is a newly created role which is being introduced to strengthen the organisation’s financial management and control systems. The postholder will work across the breadth of the finance function preparing internal management accounts and external annual accounts.
In 2024, Cord changed its finance system to use Business Central. The Finance Manager will become the organisation’s main ‘admin’ user of the finance system. In the near-term, there will be a particular focus on rolling out further functionality of the system.
The Finance Manager will have oversight of the UK finance function through the line management of the UK Finance Officer and will directly deliver on the international side of operations in the areas of donor compliance, programme financial management, partner financial monitoring, and reporting.
Key Responsibilities:
- To support the Head of Operations to provide finance team leadership, develop and deliver an annual finance workplan to ensure continual improvement, and to drive finance capacity across the organisation
- To ensure the effective financial management of the organisation create and maintain effective financial control
- To be the Business Central Finance System Lead, developing functionality, troubleshooting and capacitating system users
- To ensure financial compliance: prepare statutory accounts, partner compliance, donor compliance and financial reporting
Cord operates a hybrid structure in the UK with most team members working from home attending the admin office in Coventry for team meetings.
We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then look at the recruitment pack and come and join our team!
Please provide a cover letter that outlines how you fulfil the requirements of the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The successful candidates will work 35 hours a week over 5 days, including evening and weekend work as required by the company.
We have 20 roles available in the following locations:
Belfast, Birmingham, Blackburn, Cardiff, Colchester, Glasgow, Inverness, Leeds, London, Maidstone, Manchester, Middlebrough, Newcastle, Norwich, Nottingham, Plymouth, Portsmouth, Sheffield, Truro and Wrexham.
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.
Please see below for more information on what just might be your future role.
About The Role
The Help for Heroes Community Development team are looking to recruit a team of Community Builders to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.
Are you interested in the Armed Forces community and harnessing their strengths and gifts? Can you identify what already exists in an area and utilise it to create new networks and make things happen?
We are looking for a motivated, dynamic and confident people who are passionate about collaborating with communities in the design and delivery of interventions that bring and connect people together to strengthen networks within the local community. If you believe in the advantages of having a strong community, this role could suit you.
Working closely with Community Development Managers across regions within the UK, the Community Builders will play a vital role in helping to improve lives for Armed Forces Community members by creating a supportive environment that allows them to re-engage and connect with the services at Help for Heroes and with the wider community.
The main purpose of this role is to connect local people through their skills, passions and assets and support the creation of new connections, bringing people together to improve wellbeing and make the community a better place to live. This will include listening to different points of views, building relationships and motivating people to work together and create their own action influenced by their interests and skillsets to positively impact local communities and help them to flourish.
About You
You will have experience leading and facilitating the mobilisation of local communities, asset mapping, bringing together people for engagement that matters to them. You will have knowledge and experience of Asset Based Community Development work, outreach methods and you will have good organisational skills, energy and the ability to animate local communities.
Key Responsibilities
- Deliver outreach to drive local connection, engagement and participation opportunities for the AFC
- Develop and embed an ABCD informed way of work
- Asset map
- Organise and facilitate community meetings to share ideas, encourage collective decision making and build a sense of belonging
- Encourage and pilot community lead action in response to local AFC needs/interests through peer led/co-designed initiatives
- Increase awareness of the challenges faced by military personnel, veterans and their families
PLEASE NOTE: The successful candidates will need to be based within an hour’s commute of their allocated locality and there is a requirement to travel within a 75-mile radius of this location (travel expenses covered). Flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying.
We are looking for someone with the following:
- A Community Development qualification and/or at least 3 years' experience working within a community development or similar role, with responsibility for bringing about social change and improving quality of life
- Excellent communication and interpersonal skills, with the ability to develop relationships which lead to actions
- Demonstrable experience within an integrated multi-disciplinary service
- Experience of engaging and working collaboratively with partners/stakeholders
About the Team
You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service.
Please see job description for more details about the role.
Area Manager – Scotland
We are recruiting an Area Manager for Scotland to create and cultivate sustainable community services across your area to contribute to PAPYRUS creating suicide-safer communities for young people across the whole of the UK.
What you will do:
· You will lead the EQUIP strategy in your Area.
· You will ensure that PAPYRUS is represented at appropriate local and regional Suicide Prevention groups and bodies across your Area.
· Manage Service Delivery in your Area.
· Develop an operational plan to deliver the strategy.
· Drive the effective performance of the Area through strong leadership which sets high expectations of all staff.
To be successful in this role you will have:
· Proven experience of building, managing and enabling a successful team
· Experience of identifying new approaches to underpin strategy, progressing new opportunities and translating these into sustainable, funded projects in the community.
· Previous experience of preparing a budget, securing funding for projects/ programmes and having financial accountability for successful implementation.
· Experience of managing complex projects with a positive impact on social change.
· Proven track record of successfully building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings.
· Proven experience of effective working as part of a management group.
· A bachelor’s degree level or equivalent professional qualification in Leadership, Management, Health, Social Care, Social Sciences, Education, Business Development, Community Work, or Public Health.
Salary: £45,441 per annum (scale point 37) progressing incrementally to £49,498 per annum (scale point 41)
Hours: 36 hours per week Location: Glasgow or Aberdeen office with regular travel across the Area
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: Midnight on 11th August 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Overview
Are you passionate about digital communications, technology, and accessible web design?
Join our team and make a difference to the staff and volunteers of our organisation across the UK. This is a unique opportunity to apply your skills in a dynamic and supportive environment, driving innovation and accessibility in our digital environment.
Change Grow Live is a national health and social care charity that believes in people and wants to make a difference. We help tens of thousands of people each day to change, to grow and to live life to its full potential. Our staff are critical to making this happen.
We are pleased to introduce this new position that demonstrates our commitment to providing our colleagues with high quality platforms for communication, connection and collaboration. As our Intranet Officer, you will be pivotal in enhancing the daily online experiences of our staff and volunteers, ensuring they have the essential information they need to perform their roles effectively.
We are in the process of renewing our SharePoint intranet, and you will join us at an exciting time where you can take ownership of the channel, ensuring it meets our high standards and continues to be developed. Another upcoming project involves implementing new employee channels, such as Viva Engage. You will play a key role in supporting this project and ongoing development.
You'll be highly organised and efficient, with a passion for improving employee's experiences at work.
The role is remotely based, or you can choose to work from one of our services. Occasional travel to Change Grow Live sites will be required for team meetings. We welcome applicants that are located anywhere in the UK. The charity is a friendly and energising place to work – and you will have the full support of the team to make this new role a success. We are open, bold and compassionate, and we value diversity.
Where: Remote
Hours: Full Time. 37.5h per week
Salary: £32,685 - £36,635 per annum
Responsibilities
Key Activities:
- Support the delivery of the internal communications and engagement strategy
- Coordinate the day-to-day requirements of the organisation's SharePoint:-
- Content – publish content that aligns with publishing standards
- Governance – manage the approval, review, and retention process to ensure information is user-centred, clear, and up to date
- Web design – support standards of UI/UX, accessibility and search optimisation
- Technical support – develop and deliver SharePoint solutions by working with colleagues in the IT department and testing with users
- Continuous improvement – use analytics, user feedback and Microsoft updates to progress the intranet roadmap
- Support the implementation and management of new employee channels such as Viva Engage and other applications in the Microsoft Viva suite
- Community management – proactively guide community managers to maintain healthy and compliant platforms
- Measure, track, and evaluate platform engagement metrics to assess the effectiveness and make data-driven recommendations for improvements
- Advise and work collaboratively with colleagues to gather and prioritise requirements for channel enhancements, new features, and improvements
- Share best practice, upskill, and empower staff to improve how they communicate and engage
- Advocate Change Grow Live’s brand, including tone of voice, and shape clear messages that are aligned to the organisation’s values
About You:
Education Knowledge and Experience (essential):
- Qualification in a relevant subject, or the equivalent experience in a similar role.
- 3+ years' experience in a communication, marketing, digital, or technology role.
- Experience managing digital channels, e.g. intranets/websites/social media.
- Strong relationship management and interpersonal skills.
Abilities and Skills (essential):
- Excellent communicator, comfortable with presenting ideas.
- Understanding of digital accessibility with the ability to present complex information in an accessible, jargon free format.
- Highly organised, able to manage multiple tasks and work autonomously.
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
- Creative, innovative, and passionate about helping people.
What We Offer:
- Ongoing professional development and training opportunities
- A supportive and collaborative work environment
- The chance to be part of an organisation dedicated to improving lives
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service for the first 5 years
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- Training, career development & progression opportunities
- Refer a Friend Scheme.
If you are passionate about providing accurate and helpful content and making a positive impact in the lives of others, we would love to hear from you.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Salary Range (pro rata if part time)
CGL points 29 to 33 (£32,685.28 - £36,635.37)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Interview Date
19/8/2024
Closing Date
11/8/2024
If you have any questions on this opportunity that you would like to talk through please contact us
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the road safety charity and the National Road Victim Service
Who we are: Brake has been supporting victims of road collisions since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join our team: We're looking for a dedicated Triage Caseworker to join our dynamic, compassionate National Road Victim Service team in Scotland. Your role will involve delivering high quality support services to those at their most vulnerable following a death or injury on the road.
Not your average job: This isn't a 9 to 5. You could play a significant part in providing trauma-informed support services across Scotland. Make a real difference in the lives of those affected by road traffic collisions.
What we offer:
· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year. Pro-rata for part-time working patterns)
· An extra day of annual leave for your birthday to take whenever you choose
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Employee Assistance Programme
· Flexible working
· Ongoing support and clinical supervision
· Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We are looking for dedicated, adaptable and empathic people with a background in providing high-quality emotional support and advocacy. Experience gained in the following kinds of roles tends to transfer well to the role of caseworker at Brake: police force, roles within the criminal justice system, family liaison officer, counsellor, experience in health and social care or previous caseworker experience in any area.
Key tasks
- Working with the team in Scotland to manage triage caseload, for cases coming into the National Road Victim Service.
- Undertaking an initial assessment of service users’ needs on entry into the National Road Victim Service
- With the support of the team manager and risk manager, prioritising and categorising cases which require immediate intervention, based on assessment of vulnerability and risk at an early stage.
Essential experience and skills
- Experience of an assessment or triage service, including remotely.
- Experience of undertaking comprehensive assessments for service users with complex mental health and social care needs and taking appropriate action to stabilise them.
- Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
About the team and how we work:
Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it.
So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.
We do not accept applications from serious traffic offenders due to the nature of our work. Candidates will be asked to disclose any unspent points at interview. Employees are subject to driver licence checks.
To apply:
Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.
You will work in the School Support team alongside digital marketing, brand and press and public affairs colleagues. The team is responsible for reaching new teacher-audiences and helping them to make the most out of what Oak has to offer.
WE RESERVE THE RIGHT TO CLOSE THE ROLE EARLY.
We need someone who can:
- deliver impactful marketing campaigns
- lead on our email marketing and organic social media channels; and
- create engaging and inspiring content.
You will:
- Work closely with the Product Marketing Manager and Senior Digital Marketing Planner to deliver an editorial plan and content marketing strategy to meet our campaign objectives. This includes feeding into social media and email marketing strategies (organic and paid) for each campaign framework.
- Develop engaging online content, including videos, graphics, and blogs; write and edit copy in line with brand voice and core messaging; and, as a brand guardian, support colleagues in working effectively within our brand.
- Manage and monitor social media platforms, and support with delivery and analysis of email marketing.
- Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required
- As a member of the Oak Team, contribute to the wider success and culture of the organisation.
- Deputise for senior school support colleagues and take on other general responsibilities as required
You will/should have:
- Experience in creating content marketing plans, with expertise across social media, web and email marketing platforms, management tools and reporting.
- Experience in community engagement or customer services - managing user queries and systems to monitor, escalate and respond.
- Experience working in Adobe Creative Suite, in particular, InDesign and PhotoShop - experienced at managing the production of on-brand graphic design elements.
- Able to write clear, concise and powerful communications for a range of different audiences across a number of channels, together with a creative flair to improve social media, email marketing and communications activity
- Experienced at managing multiple projects at any one time
- Desire to get stuck in, working across all areas, in an exciting, fast-paced team.
The role is full-time (36 hours) and we work a 4.5 day week or 9 day fortnight (alternate Fridays or half Fridays off). This is a predominantly remote role with occasional in-person events and activities.
We offer flexible working where you can base yourself at home or in an office; whichever works best for you. We believe in continually getting better as an organisation and as individuals and so there are plenty of opportunities for growth and a generous Learning and Development policy. Our team is supported with generous maternity, paternity and adoption leave so that their families get a fantastic start.
If Oak sounds like somewhere you could do your life’s best work then we would love to hear from you. We use Applied platform to support diversity in our recruitment.
Oak is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We particularly encourage applications from Black and minority ethnic candidates who are currently under-represented.
We are here to improve pupil outcomes and close the disadvantage gap by supporting teachers to teach, and pupils to access a high-quality curriculum.
We achieve this through building and developing our brilliant team who then collaborate with experts from across different sectors to produce the Oak platform.
The client requests no contact from agencies or media sales.
Key information
Support and development officer
5 days a week, (35 hours), maternity cover position starting September 2024
Home-based
£23,634 per annum
Key skills
Administration, customer service & support, operations
Communication, administration, time management, customer service, organisation
Job description
Re-engage has just launched a new five-year strategy which has growth at its heart. We’re looking for an exceptional person to join our team, for maternity cover, as a support and development officer (SDO) and to be a vital part of this exciting phase of our development.
Reporting to the support team manager and sitting within the service delivery team you will be working closely with other SDOs and engagement officers (EOs) with a focus on matching older people and volunteers in to Re-engage services and providing ongoing support.
Joining our team will give you a role where you’ll have a real sense of purpose and we'll give you the time, space, and support to develop in the role. We’re looking for some who is:
- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Work with our CRM system and dashboard to identify tasks and manage workload, ensuring records of older people and volunteers are kept up to date
- Solution focused and committed to using technology to find solutions and to improve performance.
- Comfortable with communicating on the phone with people of all ages.
- A skilled and confident communicator.
- Familiar with working in a fast-paced environment with experience of working to deadlines and at meeting performance related targets.
Key responsibilities:
- Matching older people and volunteers into Re-engage services.
- Supporting volunteer and older people once they are matched into Re-engage services, including dealing with any complaints that may arise.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- Making calls to older people and volunteers on a regular basis
- Responding to phone and email enquiries from our shared mailbox and phoneline that provides high quality support to older people and volunteers.
- Attending face to face meetings with colleagues occasionally
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post.
This role will require an enhanced criminal record check.
Benefits:
- Salary – £23,634 per annum pro rata
- 5 days a week (35 hours), maternity cover position starting September 2024 (potential for flexible working, occasional evening and weekend working may be required with prior notice)
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays pro rata
- Enhanced family friendly and life events provisions
- Bupa cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
About you
Essential:
- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised and has a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Clear understanding of safeguarding systems and processes.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers, and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
Desirable:
Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
Understanding of, and empathy with, the issues affecting older people who are isolated and lonely.
About Re-engage
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
How we recruit
Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.
Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.
The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
The closing date is 5pm on Sunday 4th August 2024 and interviews will be held on Friday 9th August 2024.
REF-215739
Bowel Cancer UK is the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, which will be launching in the spring. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
We are seeking an experienced IT Support Engineer with specialized knowledge in Office 365 and Microsoft Azure to join our team. As the IT Support Engineer - Office 365 and MS Azure Specialist, you will be responsible for managing and optimizing our Office 365 and Azure environments, providing technical support to end-users, and ensuring the smooth operation of our IT systems. You will play a critical role in maintaining the security, reliability, and performance of our Office 365 and Azure services while delivering exceptional support to our internal users. If you are a proactive problem-solver with a passion for technology and a commitment to excellence, we invite you to apply for this exciting opportunity to contribute to our IT operations and help drive our organization's success.
Safeguarding:
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Craig Johnson, Head of Data & IT.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mission Without Borders is an international Christian organization serving the spiritual, educational, emotional, and material needs of those suffering poverty or oppression in Central & Eastern Europe. We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
The Mission is seeking an International Salesforce Project Manager to join the newly formed Salesforce team and support the expansion and development of Salesforce for its 350 staff across 18 countries.
Summary of the role
The International Salesforce and Systems Project Manager will manage and coordinate the ongoing development of our Salesforce platform and associated integrations. The role will also include support of other change projects where needed in the organization.
As a Salesforce expert and experienced project manager, the post holder will lead and participate in requirements gathering and discovery sessions, understanding organizational needs, defining and mapping requirements, drive user testing and helping to create user stories. Working Closely with their line manager - International Salesforce Developer and Product Owner (SDPO) - they will make sure the organizational requirements are correctly captured and defined, technical requirements are accurately translated, and any change requests follow a clear process.
They will have significant stakeholder management skills, working with staff of all levels across all our countries, as well as external companies, contractors, and third parties. They will lead meetings, manage stakeholder expectations, listen to users' needs, and accurately represent users.
With an understanding of Agile methodologies, UAT, Sprints, and project backlogs, they will be exceptional communicators and bring a proactive and efficient approach to their work.
Requirements for the role:
To be successful in the role you will need to be:
- Experienced project manager with a track record of successful project delivery using agile and traditional project methodologies
- Qualified Salesforce Administrator with proven experience
- Organized - able to project plan in detail, manage project backlogs, report on progress, manage change control processes, explain technical systems requirements in simple terms for non-experts
- Strong communicator able to engage with stakeholders at all levels (internally and externally) and report on project updates in an appropriate and timely manner
- Have experience in training preparation and delivery.
Benefits
- Enrolment into Mission pension fund
- 30 days holiday per year
- Flexible working
- Employee Assistance Program
- Potential to travel to other countries, as projects require.
For full job description and person specification, please see attachment.
The client requests no contact from agencies or media sales.
We're the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales, Scotland, and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Job summary
We’re looking for an enthusiastic Corporate Partnerships Officer to join our small but mighty Partnerships and Philanthropy fundraising team. The team is made up of seven fundraisers focusing on securing high-value gifts with big impact, both from companies and from trusts and foundations.
Our perfect candidate will ideally have previous experience in fundraising and relationship management and will be confident in growing and managing a fundraising portfolio. We’re looking for a great relationship builder, someone who is self-motivated and creative with excellent research, writing, presentational and organisational skills.
Right now, public awareness of bowel cancer is growing rapidly, making it an exciting time to join us. If you’re interested in playing a part in helping us reach even more people, and motivated to improve the lives of bowel cancer patients, we want to hear from you.
In this role, you’ll work closely with our Senior Strategic Partnerships Manager and Senior Corporate Partnership Officers, to manage our portfolio of corporate partnerships, maximising income and benefits through the delivery of excellent partnership stewardship and a great supporter experience. You'll have your own portfolio of partnerships as well as new business pipeline, including Charity of the Year collaborations, event management and support, partnerships with pharmaceutical companies and sponsorship and Cause Related Marketing (CRM) opportunities.
You'll be joining us at the start of our ambitious and exciting journey, to win more of and grow our strategic, high-value partnerships. You’ll be instrumental in helping our team to reach our ambitious fundraising targets and ultimately improving the lives of everyone affected by bowel cancer.
Closing date: Thursday 1 August 2024, 9am
Interviews: Wednesday 7 and Thursday 8 August 2024
Safeguarding
Safeguarding is everyone's responsibility and we're committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Megan Marsden, Senior Strategic Partnerships Manager.
The client requests no contact from agencies or media sales.
Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.
Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E.
We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.
You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.
Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.
You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.
You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.
Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):
- Offering emotional support via active, empathic listening, including to people in significant distress.
- Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
- Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
- Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
- Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
- Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
- Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
- Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.
All the following person specification criteria are essential unless otherwise stated.
- Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required.
- Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them.
- An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E.
- Demonstrable experience of working in a person-centred, needs-led way.
- Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures.
- Experience of working with people in distress, including people who disclose suicidal thoughts.
- Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing.
- Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing.
- Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers.
- Ability to analyse complex situations, identify options available to clients and signpost appropriately.
- MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software.
Please note that an enhanced DBS check will be sought for the successful candidate.
The client requests no contact from agencies or media sales.
We're the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales, Scotland, and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
We’re looking for an enthusiastic Corporate Partnerships Officer to join our small but mighty Partnerships and Philanthropy fundraising team.
The team is made up of seven fundraisers focusing on securing high-value gifts with big impact, both from companies and from trusts and foundations.
Right now, public awareness of bowel cancer is growing rapidly, making it an exciting time to join us. If you’re interested in playing a part in helping us reach even more people, and motivated to improve the lives of bowel cancer patients, we want to hear from you.
Our perfect candidate will ideally have previous experience in corporate fundraising and confidence in growing and managing a diverse fundraising portfolio. You’ll be a proactive self-starter with creative flair who has strong attention to detail and excellent new business, account management, relationship building, pitching and writing skills.
In this job, you’ll work closely with the Senior Strategic Partnerships Manager and wider corporate partnerships team to drive forward new business by seeking and securing innovative new partnerships with high-value companies. You’ll also deliver excellent account management by providing our partners with an inspiring supporter experience. Your portfolio may include large Charity-of-the-Year collaborations, nationwide campaign-based partnerships, multi-year partnerships with pharmaceutical companies and sponsorship and Cause Related Marketing (CRM) opportunities.
You'll be joining us at the start of our ambitious and exciting journey, to win more of and grow our strategic, high-value partnerships. You’ll be instrumental in helping our team to reach our ambitious fundraising targets and ultimately improving the lives of everyone affected by bowel cancer.
Closing date: Thursday 1 August 2024, 9am
Interviews: Wednesday 7 and Thursday 8 August 2024
Safeguarding
Safeguarding is everyone's responsibility and we're committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Megan Marsden, Senior Strategic Partnerships Manager.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are looking for 2 part time Information & Advocacy Community Support Workers in Scotland, one based in North Scotland (Inverness area due to travel requirements and location of NHS services) and one based in Central Scotland.
You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.
Please download the job description to see full role responsibilities.
About us:
Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK. We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions. We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Home based in Scotland.
Please note: you will need your own car and be able to drive for these roles.
*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
**Interviews are likely to be held week commencing 12 August via Microsoft Teams.
The client requests no contact from agencies or media sales.