Trust Manager Jobs
Hours: Full-time with hybrid working arrangement; flexible working options available (minimum 4 days per week with at least 40% spent in the office).
Location: Hybrid working, blending home working with our locations in Chelsea or Harefield Hospital, with a minimum of 40% time spent in the office.
Are you a strategic fundraising leader with a passion for building relationships and developing marketing activities? Do you have a proven track record in driving income growth through creating transformational appeals, products and propositions for long-standing and new supporters? If so, you could be the perfect fit for our Director of Fundraising & Marketing role.
As the Director of Fundraising & Marketing, you will play a pivotal role in ensuring the effective management of the charity’s fundraising and marketing activities. Reporting directly to our CEO, you will work closely with the senior leadership team, trustees, hospital partners, and other key stakeholders to align our fundraising and marketing strategies with our mission to support those affected by heart and lung diseases.
Key Responsibilities:Strategic Fundraising Leadership: Develop and execute a comprehensive fundraising strategy to grow income year-on-year, focusing on high-value fundraising, community fundraising, individual giving, and legacies. Lead the development of transformational appeals, products, and propositions for our audiences.
High-value fundraising and income generation: Proactively engage, acquire, steward and retain corporate partners, philanthropists, and trusts to unlock financial support, meet our ambitious income targets, and drive awareness of our work.
Marketing and Communications: Develop a marketing strategy that increases the charity’s visibility and builds brand reputation. Oversee all communications channels, including digital and social media. Oversee the development of the charity’s brand narrative, identity and positioning.
Team Management: Lead the fundraising and marketing teams, ensuring workloads are managed, and a high standard of support is provided across the charity.
Senior Leadership Contribution: Contribute to the charity’s strategic direction, working with our Board of trustees and playing an active role in organisational development and decision-making.
A Summary of What We’re Looking For:
- An experienced strategic fundraising leader with their own proven track record of securing six- and seven-figure gifts
- Significant experience in the development of appeals and fundraising propositions, including engagement partnerships.
- Proven experience of leading continuous improvement in relation to Major Appeals operations, with relevant experience and networks within high value and philanthropic fundraising.
- Strong leadership skills with experience of effectively managing high-performing fundraising teams.
- Excellent communication and relationship-building skills with the ability to engage a wide range of stakeholders.
The ideal candidate will also have worked within a healthcare charity context, and have experience leading the marketing & communications functions, including both brand development & management, and communication campaigns.
About Us:
Royal Brompton & Harefield Hospitals Charity is dedicated to improving the lives of people with serious heart and lung disease. We fund life-changing research, upgrade equipment, and enhance the hospital environment to improve patient care. Our committed team is passionate about driving change and making a real difference.
Application Process:
Interested candidates should download the full job description and person specification (see the box on the top right of the screen). We will be using anonymised CV technology for this role, which will anonymise key data like name, address, and education background at the first screening stage. You should carefully answer the application questions, providing a full and thorough answer to questions about your suitability and interest in the role and charity, so we can properly assess your application.
If using AI tools for your application – please ensure this is only done to enhance your own work so we can still see the ‘real you’ and understand your personal skills and experiences.
Closing Date: 9am, Monday 11th November 2024.
Successfully shortlisted candidates will be contacted for an initial screening phone conversation with our Recruitment Partner (either during the application window or within 7 days of the closing date). Successful candidates will then be invited to first-round interviews approximately the week commencing 25th November 2024. Final interviews will take place in early December, and will involve a prepared task. Interview topics will be shared in advance wherever possible.
REF-217 592
Registered Charity 
11 - 20
Thank you!
We're looking for a kind, compassionate and resilient Support Worker to join our Young People Service in Bracknell.
£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Participate in the support planning and risk management, as facilitated by the lead Support Worker
Carry out security duties to ensure the safety of the customers and premises
Monitor the CCTV throughout the shift
Enable customers to make full use of community facilities by providing support as directed
Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
Report any observations relating to customers welfare
Maintain records as required at the project under the direction of the Support Workers/ management
Participate in team meetings/reviews and the general development of the service
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Flexible
Open to feedback and self development
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Ability to cope positively with challenging and diverse behaviour
What you'll bring:
NVQ Level 2 or equivalent, or experience within charity/social care sector
Relevant specialism experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Are you committed and motivated about improving access to quality healthcare? Do you have a proven track record in managing private healthcare networks and driving innovation? MSI Reproductive Choices (MSI) is seeking a dynamic Director to lead our efforts in developing sustainable, high quality, private sector facility based health services and expanding access to critical reproductive health care across Africa and Asia.
The Opportunity
In this pivotal role, you'll be at the forefront of developing and implementing MSI's sustainable success model for our clinic and maternity services. You'll drive innovation, shape best practices, and contribute to the global conversation on private sector health strengthening. Your expertise will directly enhance the sustainability and effectiveness of our service delivery channels but will also help to raise standards across the sector. Specifically, as our Director for centres and maternities you will:
- Spearhead the development of operational best practices collaborating with a cross-functional team of experts.
- Design and test innovative business models and channel innovations, providing guidance to both country and regional implementation specialists
- Provide strategic guidance on health financing models and revenue cycles to optimise our financial sustainability.
- Lead external engagement efforts, representing MSI at conferences, publishing articles, and contributing to sector-wide learning on the private sector
The Director is a member of the Senior Leadership Team of MSI and is a member of the Technical Services Team. This role reports to the VP & Director of the Technical Services Department. There is a high level of interaction with MSI’s Executive Team, Regional Directors, Medical team and country teams. It is a full-time role, based out of London or core countries where MSI has an operating entity, with possibility of remote work for exceptional candidates. This role will require extensive travel to MSI Country Programmes in Africa and Asia.
The ideal candidate for this role will bring a unique blend of technical expertise, strategic thinking, and leadership skills to drive our mission forward. We are looking for:
- Clinic/maternity healthcare management specialist who excels in commercial financial acumen, optimising centre efficiency; appreciates and upholds clinical governance; and cares deeply about client experience. You will bring a strong skillset that spans these areas and your expertise should seamlessly blend patient-centric care with cutting-edge digital solutions. This expertise has ideally been developed by running a clinic or maternity facility.
- Strong expertise in health financing models for revenue: able to analyse and interpret external partners financial statements and reports; possessing an in-depth understanding of healthcare delivery systems and payment models; familiarity with health insurance products and reimbursement mechanisms; and awareness of current trends and innovations in private healthcare financing.
- Strategic acumen: We're seeking a strategic thinker who can translate complex data into actionable insights. You should be adept at identifying unmet consumer needs and market gaps. Your ability to anticipate future scenarios and develop innovative responses to a rapidly changing private sector is key.
- Leadership: The role requires exceptional leadership skills, particularly in "boundary spanning" – the ability to inspire and facilitate cross-disciplinary collaboration. You should be comfortable working across cultures and at all levels of organizations, (including the Executive Team at MSI), building trust and fostering collaboration among team members, partners, and decision-makers. You should possess a track record in achieving ambitious goals at a senior level.
- Communication: Your communication skills should be excellent, allowing you to present complex ideas with clarity and confidence in various settings, from international meetings to practical technical workshops. We are looking for someone who can tell compelling data-driven stories, translating technical information for both expert and non-expert audiences.
- Problem solving and analytical thinking: You should bring highly developed critical thinking and problem-solving skills to the table. We need someone who can approach complex issues methodically, identifying patterns and trends in information, and proposing practical, innovative solutions. Experience in developing new models to enhance performance will be essential.
If you're passionate about making a global impact on sexual and reproductive health and rights, and you possess this unique blend of skills and experience, we want to hear from you. Join us in our mission to leave no one behind in accessing crucial SRHR services.
If you're ready to leverage your healthcare management expertise to drive meaningful change on a global scale, we want to hear from you. Join MSI and help us create a world where every person has access to the reproductive health services they need.
Please see attached the job framework on our website.
Location: London Support Office (hybrid working - 2 office days per week) or where any MSI country programme operates.
Full-time: 35 hours a week, Monday to Friday (For UK based team members).
Contract type: Permanent
Salary: £66,200 – £86,700 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.
Salary band: BG 12
Closing date: 7th November 2024 (midnight BST). Interviews may take place before this date for exceptional candidates.
*MSI is committed to creating an inclusive environment with a diverse workforce. We are an equal opportunity employer and are especially keen to encourage applications from underrepresented groups.*
Thank you!
We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster.
£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As an Enhanced Support Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
The working pattern for this role includes a 5-week rolling rota, working on a 4-5-6 day week pattern. The shift times consist of earlies: 8am-4pm and lates: 2:30pm-10:30pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Confident using IT
What you'll bring:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster. No personal care or experience is required, just the right values.
£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
Rota:
5 week rolling rota, working on a 4-5-6 day week pattern
Shift times:
Early: 8am-4pm
Late: 2:30pm-10:30pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
Work patterns are over a 7 day shift rota (shift pattern is a mix of early shifts (8am-4pm) and late shifts (2:30pm-10:30pm) . The service operates 24 hours 7 days a week.
All staff members must be confident using IT.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
This post will deliver policy outputs across the Young Lives programme, with a strong focus on laying the foundations for a new Young Lives ResearchHub on Climate Change and Environmental Shocks. The delivery of high-quality impactful policy outputs is central to the success of Young Lives as an innovative international longitudinal study, including supporting new fundraising opportunities.
The post holder will report directly to the Young Lives Deputy Director, and will work closely with the Young Lives Director, Senior Researchers and Head of Communications based in Oxford. S/he will also collaborate closely with researchers and policy leads in each of the four Young Lives study countries.
At ODID we embrace and cherish our differences, and endeavour to be considerate and welcoming of all. You are most welcome at ODID, without the need to hide any part of who you are. We acknowledge societal inequalities and how these affect us, and those around us, personally and professionally. We hold an Athena Swan bronze award in recognition of our efforts to introduce organisational and cultural changes which promote equality, cherish diversity and create a better working environment for all. We are also taking active steps to promote race equality and reduce the risk of bias and discrimination. We work together to enrich, fortify and grow our community and dedicate our combined efforts to teaching and research to increase our impact and influence in development debates at the national and global level. We encourage all eligible candidates to apply for our vacancies and join us in pursuing our goals.
Responsibilities
- Contribute to laying the foundations for a new Young Lives (YL) Research Hub on Climate Change and Environmental Shocks.
- Support the Deputy Director to deliver the YL Policy Influencing Strategy and key research-to-policy outputs across the YL programme, including key messages, policy briefs, impact case studies, blogs and other policy focused materials relating to YL research themes. Key themes include education and skills, employment, health & wellbeing and family lives, with a specific focus on the crosscutting impacts of climate change and environmental shocks, poverty and inequalities.
- Track and analyse international and national policy debates, with a specific focus on the impact of poverty, inequalities and climate change on young people in low- and middle-income (LMICs) countries, including the disproportionate effects on girls and women.
- Proactively engage and build relationships with key international policy stakeholders working on the impacts of poverty, inequalities and climate change in LMICs, including policy influencers and practitioners (e.g. governments, donors and civil society), research-to-policy networks and researchers.
- Work closely with the Deputy Director and YL Country Directors to identify opportunities to influence policy debates both internationally and in the four study countries and provide technical support in developing research-to-policy engagement plans.
- Work closely with the YL Head of Communications to ensure research findings and related policy implications are effectively disseminated for maximum impact, including through website and social media, webinars, conferences, policy events and meetings to encourage the maximum uptake and impact of Young Lives evidence. Represent Young Lives at external events and meetings where necessary.
- Provide support to the Young Lives Director and Deputy Director in the development of fundraising proposals and submission of grant applications to generate future Young Lives research income.
Selection Criteria
Essential selection criteria
- Education to Degree level in a relevant subject (e.g. social or public policy, development studies, sociology, anthropology, or economics).
- Substantial experience in a policy analysis/advocacy role within the international development arena, including experience of developing and implementing policy influencing and engagement strategies.
- Proven track record of contributing to high-quality policy-related publications, including policy briefs and blogs. Significant experience of using research evidence to engage with policy and practice.
- Broad knowledge of relevant international policy and practice debates including the cross-cutting impacts of climate change, poverty and inequalities on young people in LMICs.
- Excellent analytical skills, able to synthesise and distil key messages from a wide range of technical academic research and policy reports.
- Excellent written and oral communication skills. Ability to write quickly for publication, tailor communications to different audiences for maximum user access and impact, and experience of presenting at external events and high-profile meetings.
- Strong interpersonal and relationship-building skills. Ability to work collaboratively within a large team as well as independently, to prioritise tasks, to manage multiple demands and to work to deadlines.
Desirable selection criteria
- Experience of writing fundraising proposals.
- Experience of working in a multidisciplinary, multi-national research team and contributing ideas for new research projects.
- Willingness to undertake overseas travel.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a kind, compassionate and resilient Mental Health Worker to join our Shirland West service in Westminster.
£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As a Mental Health Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
The working pattern for this role includes a 5-week rolling rota, working on a 4-5-6 day week pattern. This includes some weekend working. The shift times consist of earlies: 8am-4pm and lates: 2:30pm-10:30pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Confident using IT
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent, or experience in the social care/charity sector
Desirable:
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
We're looking for two kind, compassionate and resilient Support Workers to join our Learning Disabilities service in Hertfordshire.
£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. This includes providing personal care, domestic duties, emotional and social support in a person centred way. Staff will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The service is staffed 24/7 and all staff is required to cover at least one sleep in a week.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector
Desirable:
- Experience in working with people with Learning Disabilities and Autism
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.
Pay and conditions
- The role is fixed term (12 Months), full-time (37.5 hours per week). We will consider application for a minimum of 22.5 hours per week.
- The salary for the role will be £23,465.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
- To record client details and use knowledge to assess help and support needed.
- To refer clients onto other support organisations in their area as appropriate.
- To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
- To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
- To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
- To be familiar with and adhere to advice line protocol, processes and procedures.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Minimum Maths/English GSCE or equivalent.
- Experience of giving advice, customer service or helping others in some capacity.
- Ability to respond to clients in a respectful and engaging manner.
- Ability to work in a team.
- Ability to maintain admin systems independently and accurately.
- Able to take responsibility for your own work and seek support where necessary.
- Highly organised at managing time and workload.
- Skilled in use of MS office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is 17:00 on Monday 18 November 2024.
Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Thank you!
Use your leadership skills to inspire people to follow Jesus among the world’s least reached people.
About us
At Feba, we are passionate about God’s mission and the creative use of radio and audio media to inspire people to follow Jesus. We have a particular heart for people in contexts considered closed, where people might not hear the gospel by any other means or where it’s difficult to be a Christian. These people probably won’t be reached without us, and radio and audio media provide a way of reaching them at scale.
About our development
Since we were established 65 years ago as a shortwave radio ministry much has changed with big shifts in technology, missiology and geopolitics.
We no longer operate radio infrastructure or ‘send’ missionaries from the UK. Instead, we support local people with training, expertise and funding to produce culturally appropriate programmes in a listener’s ‘heart language’ - and to follow up in-person wherever possible.
Our locally-led approach, in line with best-practice in Christian mission, is having greater and more enduring impact, and has enabled our work to expand far beyond our original focus on South Asia to countries across Africa, Asia and the Middle East.
About the role
Feba now seeks a CEO to lead our growth, develop and deliver a strategic plan, embed an empowering, learning culture in our team and build relationships in the UK Church and with our sister organisations around the world.
About you
You will have experience of leadership in a multi-cultural context, a track record of delivering organisational change, growth, strategy development and execution, and a love of mission. You will come with an empowering, prayerful and servant-hearted leadership style that listens deeply and fosters collaboration.
If this sounds like you we would love to hear from you.
For more details including how to apply please see the appointment details attached. Closing date 27th November
