Training Manager Jobs

Childhood Cancer International (CCI) is a global association made up of  parent, survivor and civil organisations dedicated to improving the lives of children and adolescents with cancer, along with their families. We are seeking a highly motivated and experienced International Fundraiser to join our team. This position will play a crucial role in securing international grants and funding to support our programmes and initiatives around the world. The ideal candidate will have a proven track record in fundraising, particularly in successfully obtaining international grants and securing funding from diverse sources.

Base: International Scope, Home-based (with preference to individual based in upper-middle or high income country), with occasional travel.

Responsibilities:

1. Research and Identify Funding Opportunities

• Conduct thorough research to identify international grant opportunities, funding agencies/foundations/institutions and other potential donors.

• Monitor international grant databases, donor directories, and relevant funding portals to stay updated on available funding opportunities.

• Evaluate eligibility criteria, guidelines and application requirements of potential grants and funding sources

2. Grant Proposal Development

• With the ED and the CCI Board (and in collaboration with the global Programme Manager) to develop targeted and compelling grant proposals, ensuring alignment with the organisation's strategic goals.

• Prepare high-quality proposals/grant applications, including budgets, project narratives, monitoring framework for impact assessments, and any additional documentation required.

• Tailor proposals to meet the specific requirements and expectations of each funding opportunity.

3. Relationship Building and Networking

• Cultivate relationships with international funding agencies, philanthropic organisations, corporate partners, and other potential global donors to expand CCI's network and funding base.

• With the ED, identify and create new relationships with high net-worth individuals to expand CCI's funding base. 

• Utilize networks, platforms and other avenues to enhance the CCI brand and increase our network and relationships towards attracting potential donors.

• Assist the ED in developing an effective fundraising strategy aligned with CCI's strategic plan.

• If and when required, attend conferences, workshops, and fundraising events to build connections, to identify and develop funding opportunities.

• With ED, maintain regular communication with existing donors, keeping them informed about CCI's progress and impact.

4. Grant Management and Reporting

• Ensure compliance with grant agreements, including tracking deliverables, reporting deadlines, and financial requirements.

• Work closely with ED and CCI members to provide accurate and timely progress reports to donors.

• With the ED, maintain records of grants, funding applications, and donor interactions. 

5. Marketing 

• With the ED, evaluate the effectiveness of marketing and communication techniques and assist in make necessary adjustments.

• Reach a greater number of supporters and donors through innovative marketing strategies; including, with the ED, the creation of new and innovative fundraising campaigns, or the linking of current events and campaigns to fundraising outcomes. 

• Collaborate with the ED and the Communications Manager  on the development of communications and marketing materials. 

6. General Fundraising Responsibilities

• Stay up to date with current trends, strategies, and best practices in international fundraising and grant writing.

• Participate in professional development opportunities, training sessions, and workshops to enhance fundraising skills and knowledge, as well as knowledge and understanding of the childhood cancer sector.

• Any other fundraising activity as requested by the ED. 

Qualifications:

• A tertiary qualification, degree (or higher qualification) in a relevant field (for example in international development,  marketing or communications).

• A minimum of proven four years’ experience in international fundraising, grant writing, and securing funding from diverse sources.

• Familiarity with international grant databases, donor directories, and funding portals. You should have an existing network of funders and donors. 

• Research and analytical skills.

• Strong writing skills with the ability to craft persuasive and compelling grant proposals.

• Experience in developing budgets for grant applications.

• Ability to work independently, under pressure and to meet deadlines.

Remuneration and working conditions:

• Remuneration package of €55 000 (Euros) per annum, excluding incentive bonuses 

• 38 hour week, remote work 

• Contract position

• 22 days leave per annum 

• This position may require occasional travel to attend conferences, meetings, and fundraising events (costs of which will be covered by the organisation).

• Work hours usually 9 to 5 but will vary depending on deadlines and time zone differences when dealing with members, international partners and donors.

Application and closing date: Please apply by sending your CV/Resume as well as a covering letter by 25th of September, 2024.

Join our global community and the passionate team at Childhood Cancer International (CCI) and contribute to improving the lives of children and adolescents with cancer worldwide. Apply today!

Internally your job title will be Casual Recovery Worker

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Derwent Square as a Casual Recovery Worker covering holidays and sickness.

Derwent Square is a mental health project, that offers supported housing to 5 Residents. We are currently working to a recovery model and our aim is to provide stability and an environment to learn skills that will promote independence in the customer. We provide a range of support services for people with mental health to access their local community, including living skills, support with medication management and peer support through individually tailored support plans. Our ultimate goal is to empower our customers with the skills for them to flourish in an independent setting. 

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

To apply, please send a CV and covering letter explaining why you feel you are right for the role.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.

Everyone wants to make a difference, right? But how many of us can actually say that our work has a positive impact on the lives of other people, day in, day out? This is an exciting opportunity to work with WECIL’s biggest team and make a difference to disabled adults and families from Somali and other migrant communities.

We are looking for a self-motivated and passionate individual, someone with strong personal values and a desire to make a difference to people’s lives. Experience working in Social Care is an advantage, but not essential. The role offers incredible job satisfaction, flexible working, excellent holiday entitlement and opportunities to develop as part of a systems thinking team.

This role is open to anyone however, if you have lived experience of disability then we are particularly interested to hear from you. It is essential for the role that you are able to speak either Somali or Arabic and are also fluent in English.

We're looking for a self-starter with initiative and drive to join the team as Data Scientist.
 
You'll be responsible for leveraging data analytics to generate actionable insights that enhance educational programme outcomes and strategic decision-making. You'll also be responsible for developing and applying analytical models, managing and integrating diverse data sources and will provide data-driven support to various stakeholders within the organisation. As Data Scientist you'll play a key role in ensuring that Ambition Institute's initiatives effectively improve teacher performance and student achievement as well as working to achieve our charitable mission of helping educators serving children from disadvantaged backgrounds to keep getting better.

This role is an exciting opportunity as you'll provide our leadership, design and delivery teams with data-driven insights that enable effective decision making.

Who are Ambition Institute?
 

A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.
 

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

We would like you to:

• Lead the development and implementation of predictive models and algorithms to analyse and forecast the impact of our programmes.
   
• Present insights and findings to senior stakeholders in both one-to-one and larger cross-team meetings.
   
• Develop and maintain data pipelines and workflows to ensure efficient data collection, processing, and integration.
   

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Data Science Lead.  In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition. 
 

Skills, Knowledge and Experience

To succeed in this role, you'll be motivated by helping to foster a data-driven culture and will thrive in a culture of continuous improvement and shared learning.  You'll demonstrate curiosity and  willingness to learn and upskill. 

You also hold a relevant degree or equivalent work experience in data science, statistics, computer science, or a similar intensively quantitative field.

You'll have extensive experience of working with large datasets, undertaking complex predictive and regressive analysis, and deploying machine learning models. You'll also possess profound and advanced  knowledge of statistical and inferential methods and experience using statistical packages for analysing data.

Whilst knowledge of advanced machine learning techniques is desirable, it's not essential for applying to this role. 
 

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for all office locations

All applications must be received by the closing date 23:59 on 10 September 2024. First stage interviews are expected to take place w/c  16 September. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

Contract Type: Full-time, permanent, 35 hours per week

Location: Hybrid (2-3 days per week in the London office) 

Reports to: Director of Advocacy and Communications

Salary and Benefits: £40-60k depending on experience, plus a discretionary annual bonus, 35 days leave per annum (inclusive of bank holidays) and a 6% employer pension contribution.

Career Progression: We want our people to flourish and grow whilst working for us, helping to contribute towards Future Advocacy’s continued success and impact. This is why we place a big emphasis on learning and development. There are potential future pathways for the right candidate to progress quickly into a “Head of” role and beyond.

Why join us?

Future Advocacy is a global agency, based in London and Brussels, that puts cutting-edge advocacy, campaigning and communications tools into the hands of individuals and organisations working to create a better future. 

We are highly skilled at:

• Designing winning advocacy strategies and delivering impactful global government relations work
• Mobilising targeted and powerful campaigns for change
• Research, analysis, policy development and report writing 
• Communications strategies and social media management 
• Training in all aspects of strategy, lobbying, campaigning, and media work

We are proud to work for some fantastic clients seeking to make the world a better place. Current and previous clients include the Jamie Oliver Group; Movember; the Elton John AIDS Foundation; WaterAid; the Brave Movement; the Global Partnership for Sustainable Development Data; Bite Back 2030; World Food Programme; Islamic Relief; and Sarah Brown’s TheirWorld charity. 

Future Advocacy also produces high quality research on a range of policy issues. Our work has received significant media coverage and political traction. Our research clients include the NHS, Wellcome Trust, World Wide Web Foundation, Open Data Institute, and the Pathways for Prosperity Commission which was co-chaired by Melinda Gates. 

Our Founder/CEO previously was Director of the ONE campaign across Europe for seven years, responsible for all ONE’s policy, campaigns, digital, media, and advocacy work. He was a key architect of the Make Poverty History Campaign; Movement Director for the anti-slavery organisation Walk Free; and an Executive Director of the UK Labour Party. 

The Role

Future Advocacy is seeking a Senior Consultant in Advocacy, Campaigns, Communications and Research. This is a great opportunity to be thrown in at the deep end in a small, dynamic organisation that places a strong focus on team and personal development. The successful candidate will be a versatile and talented professional, eager to lead and contribute to meaningful advocacy initiatives with our brilliant clients. They will work closely with the CEO and other senior leaders, becoming an integral part of our energetic and dedicated team.

Responsibilities will include:

• Leading and contributing to client projects
• Designing UK and global advocacy strategies
• Developing and executing UK and global government relations strategies
• Developing and delivering creative campaigns
• Crafting and implementing communications strategies
• Conducting research on key issues related to consultancy projects
• Policy development and writing
• Contributing to business development, including writing proposals and budgets for new projects
• Contributing to modelling and strengthening our culture
• Undertaking additional tasks as needed

We would love to hear from you if you meet the criteria below:

• At least 5 - 10 years of proven success in at least two of the following:
  1. Designing and executing impactful government relations strategies
  2. Designing and executing creative campaigns 
  3. Designing and executing communication and media strategies
  4. Designing and delivering research and policy development projects
• Exceptional writing and verbal communication skills in English at a native level or equivalent
• Ability to work both independently and collaboratively as part of a team.
• Enthusiasm, flexibility, and ability to manage competing priorities 
• Strong capability to represent the organisation to high-level individuals and clients
• Precision in delivering high quality work in a fast-paced yet supportive environment
• Experience in effectively managing projects
• Undergraduate degree or equivalent 

Nice to Have:

• Experience in, and enthusiasm for, using AI tools ethically for advocacy, campaigns, communications and research

Our Culture

Our culture and values are very important to us, allowing us to thrive in a fast changing world. The key values that drive us at Future Advocacy are:

• Always Learning: We constantly strive to improve the work we do, as a team and as individuals.
• Impactful: We define success in terms of the impact our work has on making the world more equal, sustainable and more prosperous.
• Supportive: We are open, responsive, positive and supportive to each other and to others.

Application and Timeline

Please with your CV and cover letter of no more than 500 words by Monday 30th September at 11pm.

Shortlisted candidates will be invited to complete a short online assessment, and if successful, first round interviews will be held online in mid October.

If we’re both excited to proceed, second interviews will be held in person, where we will ask you to complete a written task.

Future Advocacy is committed to equal opportunities. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability.  We particularly encourage applications from members of groups that are currently under-represented in our organisation, including Black, Asian and minority ethnic people. 

We are happy to discuss flexible working and other adjustments on a case by case basis.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Crisis Skylight Brent offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Brent. 

Job Title: Lead Worker (Housing Coach), please note internally this role is known as Lead Worker (Coaching)

Contract: 12-month fixed term contract, parental leave cover 

About the role 

As one of the Lead Worker you will play a role in supporting people who are homeless or at risk of homelessness by providing assessment, coaching advice and advocacy, whilst linking individuals into services that provide support. This role will also provide support to the facilitation of the Winter Night Shelter 2025, including ensuring that service users accessing the night shelter have an opportunity to resolve their homelessness sustainably.

The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with services, colleagues, and partner organisations. You will have the ability to empower and upskill service users to be proactive in their accommodation search. You will provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs. You will Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework.

Skills, knowledge, and experience vital to succeeding in this role:

• Passionate about and dedicated to ending homelessness.   

• Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others.   

• Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation  

• Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experience homelessness.  

• Skills and experience in partnership working and networking.

• Flexible and adaptable to change.  

• Strong team player, able to use own initiative and reflect on your own practice.  

• Previous experience in the voluntary or statutory sector with a focus on working alongside marginalised people or groups.  

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Two-days (pro rata) wellbeing days 

• And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

If you would like to know more about this role/ the service, you can attend an Open Evening at Crisis Skylight Brent 1-2 Bank Buildings, High Street, Harlesden, NW10 4LT on Thursday 29 August 17.30 – 19.30. If you’re planning on attending, please can you let the Hiring Manager Nick Bradshaw know via email (contact details can be found on our website). If you’re unable to attend but would like more information, please feel free to contact Nick.

Closing date: Sunday 8 September 2024 (at 23:59) 

Interviews will be held on Monday 16 September Crisis Skylight Brent 1-2 Bank Buildings, High Street, Harlesden, NW10 4LT. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Head of Financial Accounting and Systems Improvements

Location: Homebased/hybrid, within commutable distance of Central Office, London.
Contract Type: Permanent/ Full time
Salary: £65,000 per annum
Hours: 37.5
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance.

Are you ready to take your finance career to the next level? Do you thrive on driving change and ensuring financial excellence in an organisation? If so, we have an exciting opportunity for you!

About the Role:

As the Head of Financial Accounting and Systems Improvements, you will play a pivotal role in revolutionising how our finance department operates. You will ensure that all key financial documents are created in a timely way, providing the organisation with strong and robust financial procedures and information. Your leadership will empower the finance team and the wider organisation to embrace new systems and innovative ways of working.

Key responsibilities include:

Sage Intacct Champion: Lead and support the rollout of Sage Intacct across the organisation, fostering a culture of "self-serve" budgeting and empowering budget holders.

Process Improvement: Continuously review and enhance finance processes for efficiency, documenting the department's methods through a comprehensive Statement of Operating Practice.

Dashboard Implementation: Introduce and manage the use of dashboards, providing real-time insights across the organisation.

Team Leadership: You'll manage and mentor the Finance Officer and Finance Assistant, ensuring their professional development aligns with the department’s Key Performance Indicators. Your leadership will set the standard for excellence and growth.

Collaboration: You'll work closely with key stakeholders, including the Head of Commercial Accounting, Strategic Business Partnering, and the Director of Finance & ICT, to ensure budget holders have timely, accurate financial information. Your goal? Deliver a 5-star service to the organization!

Why Join Us?

This is more than just a finance role—it's an opportunity to be at the forefront of financial transformation. If you're a dynamic leader with a passion for process improvement and systems innovation, we want to hear from you!

What Pact Offer:

Pact offers a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the chance to attend internal training events to further develop yourself as an effective support worker and undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply:

If you feel you meet the requirements of this post, please complete an application form by clicking the 'apply now' button.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Disclosure and Barring Service check.

If you have lived overseas for over 12 months (in the past 10 years while aged 18 or over), you will need to supply a certificate of good conduct from the Police Force of the country of residence.

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity.

You may have experience in the following: of Financial Accounting, Financial Systems Improvement Manager, Head of Finance Systems, Financial Operations Director, Director of Accounting and Systems, Chief Accounting Officer, Financial Systems Optimization Lead, Financial Process Improvement Manager, Director of Financial Reporting and Systems, and Head of Accounting Transformation.

REF-216344

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

                                                                           PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

APPLICATION INFORMATION

Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

Our open plan offices are located in the centre of Rugby and near to Rugby train station. 

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Hybrid/flexible working options – Office 3 days / 2 work from home.
• 27 days’ holiday rising with continuous service, in addition to public holidays
• Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
• Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to come of the world’s toughest problems.  Challenges made worse by catastrophic climate change and persistent gender inequality.  We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy.  And we share what works with others, so answers that start small can grown big.

We’re a global change-making group.  The group consist of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company, and a technical consulting service.  We combine these specialisms to multiply our impact and help to share a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 13th September 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

Please be advised that if you do not hear from us within five weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply: 

Please submit a copy of your CV and send us a supporting statement that includes the answers to the following questions:

 1. Why do you consider yourself a good candidate for the Supporter Service Officer role at Practical Action?

2.       What interests you about working in the charity sector?

Location: UK home based (remote working)

Reporting to: Head of Fundraising

Key relationships: Head of Trusts and Foundations, Executive Officer, Programme staff

Contract: Permanent, full time (4 days per week considered)

Salary: £32k

The Fundraising Officer will make a key contribution to the generation of sustainable funding through corporate partnerships, trusts and foundations. The role will support initiatives to increase the organisation’s income by expanding our pool of donors, improving retention of current donors and maximizing fundraising opportunities.

Who we are

WasteAid is an international non-governmental organisation that works in low and middle-income countries to implement environmental and economic empowerment programmes, focusing on support to nascent green businesses and grassroots entrepreneurs. The work improves the livelihoods of some of the poorest and most marginalised, promotes circular economy innovation and contributes to a cleaner and healthier future for all.

Our programmes focus predominantly on the reduction of plastic, organic, textile and e-waste pollution in areas of the world that have no formal waste management systems.

The organisation promotes and shares locally appropriate, evidence based inclusive practices, supporting and empowering others to take positive action.  We partner with public, private and community-based organisations in countries where the lack of waste management systems  are harming the environment, economy and society.  We achieve our goals through our 3 flagship programmes:

• Our Wastepreneur programme for those individuals and micro businesses trying to make a living within the circular economy and make a difference in their communities
• The WasteAid Circular Economy Network which brings together national stakeholders, local authorities and the private sector to tackle local waste challenges through networking, training, infrastructure support and innovation challenges
• First Step Resource Management Programmes focus on a whole system approach to divert waste from landfill supporting community behaviour change, basic infrastructure, collector group training and end market development

The organisation is less than 10 years old and has enjoyed unprecedented growth with an annual budget this year of circa £2 million.  It is a dynamic organisation with an international team who work in a supportive and collegial environment. 

WasteAid currently implements programmes in The Gambia, India, South Africa and Uganda.

Can you bring your fundraising skills to help us to do more?

Purpose of Role

To support the Head of Fundraising and Head of Trusts to develop and deliver effective income generation and partner relationship management. Collaborating also with the wider WasteAid team to develop quality funding proposals and fundraising assets. To research, explore and initiate new fundraising approaches with potential new funders.

Income Generation

• Support the senior fundraising team to research and develop potential opportunities for maximising income generation
• Support the senior team to identify and secure new supporters/partners and ensure effective engagement with established supporters. This includes:

- Diverse Outreach

- Proposal Development

- Participation in pitch sessions / donor meetings

• Rolling stewardship and relationship management for a number of potential and current donors. Including coordinating staff fundraising /other donor activity and admin to support the partnership

Raising WasteAid’s Profile

• Promote the aims and objectives of WasteAid, increasing public awareness and support
• Ensure project donor partnership plans are in place and implemented in liaison with the project teams and WasteAid’s PR function

Marketing and Communication

• Develop and maintain appropriate fundraising materials to attract donors and support compelling applications for funding
• Work with WasteAid’s PR company to maintain effective communications and good relations with our donors. Ensuring that they are updated on the organisation’s work and achievements with a view to extending and increasing their support where possible
• Utilise and maximise the use of all communication platforms to promote fundraising and the work of WasteAid including social media, local media support and the promotion of third-party led fundraising
• Ensure all communication channels are monitored, including social media comments and inboxes, and any incoming communications and queries dealt with in an appropriate and timely manner

Other

• Analyse, monitor and report on fundraising activity and performance to inform ongoing fundraising planning and improvement
• Responsible for ensuring accurate and up to date records are kept of all fundraising activities on WasteAid’s CRM system
• Responsible for ensuring WasteAid’s fundraising and communication activities follow best practice and are compliant with internal policies and procedures, GDPR, the Fundraising Regulator’s Code of Practice, the Privacy and Electronic Communications Regulation, Charity Commission requirements and all other relevant legislation
• To review develop and implement fundraising processes and procedures to ensure that best practice is achieved
• To keeping abreast of new fundraising developments, initiatives and opportunities
• Any other duties as required

Person Specification

Experience

This listing represents the full and ideal picture of the role. It is likely that not every strong candidate will be able to demonstrate all the listed attributes. If you feel that you can meet most of these qualifications, we encourage you to apply and give some thought as to how you might acquire any other necessary experience/skills after joining WasteAid.

1. Minimum of 2 years’ experience in fundraising/income generation (or a related field) with good influencing (e.g. writing or pitching) skills
2. Experience of developing new fundraising relationships or supporting existing relationships
3. Experience of generating funds from supporters. Specifically corporate partners, small-medium sized businesses, trusts and foundations
4. Experience managing corporate relationships, understand and delivering client requirements

Skills

1. Excellent verbal and written communication skills with the ability to make communications engaging and persuasive for a diverse range of audiences
2. Excellent diplomacy and relationship skills
3. Ability to engage confidently with a wide range of stakeholders with a proven ability to build relationships and partnership working
4. Strong and effective networking skills
5. Effective IT skills, including Microsoft Word, Excel and use of fundraising CRM systems, knowledge of desktop publishing packages would be an asset
6. Uses original and creative thinking to make improvements or support the initiation of new approaches
7. Good understanding of fundraising regulations, standards and best practice

Personal Attributes

1. A self-starter, enthusiastic, reliable and professional
2. Effective communicator
3. Strong organisational time management skills with the ability to prioritise effectively to meet deadlines
4. Willing to take part in all activities, taking a ‘hands-on’ approach to getting things done
5. Enjoys individual, team and collaborative working
6. Demonstrates a consistent high standard of work and attention to detail
7. Willingness to learn
8. Willingness to travel to client’s locations
9. Works with honesty and integrity and is aligned with WasteAid’s values
10. Ability to adapt to changing environment
11. Knowledge of issues linked to WasteAid’s work in either the waste management, environmental and climate change or international development sectors is highly desirable

Qualifications

Institute of Fundraising qualifications desirable

JOB DESCRIPTION:

Job Purpose:

Women in Prison’s Advocates deliver high-quality, trauma-informed, independent advocacy for women in communities and in prisons, which focuses on early intervention, and holistic provision as part of a ‘whole system’ multi-agency response that looks to address the root causes of women’s offending.

The primary purpose of this role is to provide in-depth, ongoing support to a caseload of women who have been referred for support by prison staff, predominately the Mental Health In-Reach Teams and Primary Care Teams.

Key Responsibility Areas:

1. Provide high-quality, trauma-responsive advocacy and support to women in contact with the criminal justice system.

2. Maintain case management systems to ensure accurate and timely data recording.

3. Develop effective relationships with key stakeholders such as statutory and voluntary sector agencies.

Do you have a demonstrable track record in complex case management and working as part of a multi-disciplinary team on cases involving Domestic Abuse?

If so, The Drive Partnership are recruiting a DAPO Triage Worker for London. 

The Triage Worker sits within the Triage Team in the pilot area, working alongside the Triage IDVA. The Triage Worker will focus on all aspects of the case relating to the Perpetrator in cases where the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.

 Respect is a pioneering UK domestic abuse charity, leading the development of safe, effective work with perpetrators, with young people who are abusive and with male victims. Respect supports frontline organisations across the UK, so that together we can end domestic abuse. Respect has seen rapid growth over the last few years, and we now have 50+ staff and have ambitious plans for further growth and influence. This role is based within the Drive Partnership and is part of the pilot for the roll out of the positive requirement element of the DAPO’s.   

We particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics, particularly from people from the following under-represented groups:   

• Black and minoritised people   

• Disabled people   

   We welcome and support applications from those who have personal experience of domestic abuse. 

Primary Duties and Responsibilities 

This will be based within community venues and working alongside our REP Case Managers to deliver an employability themed curriculum on a face-to-face basis. You will ensure that all learners have completed their ESOL Assessment, are engaged in the right level of support, are learning and are thriving in their journey towards integration in the UK and progressing with their ESOL to support returning to work over their time on REP.

Your responsibilities will include:
• Work alongside Case Managers to complete ESOL assessments and design bespoke
ESOL learning plans for each individual 
• Deliver good quality in-house ESOL provision on a face-to-face basis appropriate to
learners levels and in the community and at community venues. 
• Where needed liaise with local colleges, ESOL providers, charities and other
organisations to refer learners based on their language levels and needs 
• Monitor leaners’ engagement with courses, including our own, their progress and
objectives or qualification achieved. Adapt provision where needed to maintain
engagement.
• Deliver activities in accordance with contractual Service Level Agreements and company
standards 
• Keep accurate service users’ records in accordance with data protection requirements so
that personal information is safeguarded, and progress towards KPIs accurately recorded
on the case management system.
Knowledge, Skills and Experience: 
Required 
• ESOL/EAL subject specialist teaching qualification or equivalent experience 
• Experience working with refugees and / or those facing complex barriers 
• Knowledge and understanding of Data Protection, Health & Safety and Diversity &
Inclusion 
• Experience in successfully managing and progressing customers to meet agreed goals
and ambitions 
• The ability to be based in, and travel around designated catchment areas
• Experience adapting delivery to meet the needs of those at varying levels whilst creating
an engagement environment and meeting high standards 

Desirable
• Trained in Trauma-informed support 
• Access to a reliable vehicle and a full, clean drivers' licence 
• Knowledge of Dari, Farsi or Pashto. 

Key Competencies: 
• Ability to engage, motivate, challenge and inspire; 
• Proactive and solution focused, bringing both creativity and practicality to bear;
• Excellent communication skills; 
• Performance and target focused; 
• Excellent organisation and prioritisation skills; 
• The determination and drive to want to make a positive difference. 

Location and compensation

You will primarily working on an outreach basis within the community. This is a part time fixed term contract,  covering Thames Valley 

Compensation: You will receive a salary in the range 26,000-30,000 (FTE) GBP per annum, complemented by a comprehensive benefits package including private health insurance and up to 10% employer pension contributions.

**Applications will be reviewed on a rolling basis so please apply early if you would like to discuss this role with us.

Company Overview:

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting refugees in different elements of their integration journey and are currently delivering 30 programmes for the UK Government.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Palladium is a Real Living Wage Employer.

Are you passionate about addressing the injustice and inequality caused by poverty in the world?  Do you feel a sense of satisfaction in interacting with people and inspiring others?  Are you motivated by achieving and surpassing targets?

Here at Tearfund we are passionate about empowering communities to be able to lift themselves out of poverty and have a vision of seeing communities released from material and spiritual poverty through the local church.

To help achieve this the Telephone Engagement team are looking for a passionate and personable communicator who can actively develop our relationship and engagement with supporters. You will mainly use the telephone and other non-face to face communications and will have the ability to influence and encourage others, with excellent verbal communication skills as well as being self-motivated and tenacious. Above all you will have an enthusiasm and energy to deliver a great supporter experience and ensure we reach our income targets to fund this transformational work. To achieve this we are looking for; Be comfortable contacting people by phone that they have never met

• Have a positive, vibrant and enthusiastic character which is contagious 
• A great listener who can use active listening skills 
• Will be confident in asking for financial support.
• Thrives in achieving and surpassing financial targets.
• A self-starter who will use their initiative and drive to develop relationships and achieve income targets 

The role will require excellent data entry and IT skills as well as the flexibility to work to the supporter's convenience. 

If you dont feel you meet all the 'experience' criteria but think you have the ability, personal qualities and passion for the role then we would love to discuss the option of a training position with you.

Please note: This is a part time (28 hours per week) home based role with a minimum of 14 hours per week worked between the hours of 17.00 – 21.00 during the week, or 11.00 – 18.00 on a Saturday at home.  One day a week must be worked from the office.

Applicants must have internet connection at home though a phone and phone line will be provided.  All applicants must be committed to Tearfund's Christian beliefs.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Youth Pastoral Assistant
St Leonard's, Hythe
£21,840 pa plus excellent benefits
35 hours per week
Fixed term until August 2025
 

Are you passionate about children’s and youth ministry and eager to develop your skills in a vibrant church community? St Leonard’s, Hythe, offers a unique opportunity for you to explore and test God’s calling in your life within a supportive and dynamic environment.

St Leonard’s is a growing and inclusive church rooted in the liberal catholic tradition, while embracing a variety of worship styles that spiritually nourish children and families. The church is home to a lively and diverse community, with many children and young people actively involved in worship, youth nights, and family events. At St Leonard’s, you’ll be prayed for, encouraged, and supported as you work alongside the Youth Team to help our young people grow in faith and flourish.

This role is part of an exciting initiative within the Diocese of Canterbury, where one of our bold outcomes for 2030 is to double the number of children and young people in our churches. As a Youth Pastoral Assistant, you will receive top-notch training through the nationally recognized Aurora course and benefit from a fortnightly learning hub with our Lead Officer for Children and Youth Ministry.

Join us at St Leonard’s, Hythe, and be a key part of shaping the future of youth ministry in our church community and across the diocese.

Application closing date: 13th September 2024

Interviews: w/c 16th September 2024

St Leonard’s Hythe is committed to promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All successful candidates will be subject to DBS checks along with other relevant employment checks.