Training Manager Jobs

The postholder will be experienced, skilled and knowledgeable, with an essential interest in and experience of working with migrant and refugee clients with complex needs; and the post would suit someone with previous experience in the migration or advice sectors who is interested in working with a mixed caseload that includes needs around destitution, homelessness, immigration and NRPF issues. We actively welcome applications from those with lived and relevant experience.

The post holder will assess, prioritise and triage new enquiries and referrals and allocate cases as appropriate within the generalist team. You will also carry your own caseload and provide one-to-one generalist advice, casework and practical support to migrant and refugee clients on
issues including immigration status, housing & homelessness, welfare benefits, asylum support, community care and destitution; as well as signposting and referring to internal and external local services including support groups, wellbeing activities, digital inclusion, ESOL, training and employability.

You will oversee our phone and email advice provision and organise and take part in the weekly advice rota. You will administer our destitution hardship grants and liaise closely with our food bank staff in relation to destitute clients in need of food bank support. You will attend and participate in local migrant sector meetings and networks as appropriate and, along with all staff and volunteers, you will have responsibility for identifying and raising any safeguarding concerns. You will jointly oversee and supervise casework volunteers and provide support and advice to our current generalist caseworker where needed.

The advice & casework team supports clients holistically on a range of different matters and our core caseload includes refugees, asylum seekers, those with NRPF, complex EUSS cases, spousal visas and undocumented migrants. Many of those we work with are homeless or precariously housed, destitute, and/or struggling to access support through statutory services for mental health, housing, welfare benefits and children’s services. The balance of time spent between different client groups and cases will need to be responsive to the ongoing demographic changes we see in the city and region, and the post holder will be expected to provide casework management and co-ordination of relevant services, liaising closely with other providers and with interpreters.

You will work as part of a small, supportive team that currently includes one other f/t generalist caseworker, one f/t immigration caseworker and a number of active casework support volunteers. The wider frontline staff team includes four refugee resettlement caseworkers; our group work facilitator; a skills & employability caseworker; an ESOL tutor; a food bank co-ordinator; and a volunteer co-ordinator.

Regular supervision and support and in-house and on-the-job training will be provided, as well as external training on specific issues where needed. However you will need to be ready to step immediately into a busy advice environment with the necessary confidence, skills and knowledge to begin to deliver advice and casework and take over an existing caseload.

On rare occasions you might be required to work out of hours where there are emergencies or if and when there are new arrivals in need of immediate support.

Postholders will need to have the right to work in the UK.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Senior Website Officer will play a key role in realising our digital strategy. Reporting to the Website and Digital Marketing Manager, you will make day-to-day updates on the websites, working with teams to ensure content is optimised, on brand, accurate and engaging. You will manage relationships with a range of internal stakeholders across different divisions, collating website requirements and managing outcomes. You will join a small digital marketing team of 3 people, which is part of a larger Brand, Marketing and External Affairs team made up of 20+ professionals, including copywriters, designers and a videographer.

The ideal candidate will demonstrate plenty of experience updating websites, leading on complex website projects, troubleshooting and using insight to improve user experience and engagement. This is a hands-on role where you will be expected to lead and process website activities, manage stakeholders and bring expert knowledge to all-things website related. You will have access to a range of tools to help you achieve your objectives, alongside training and learning opportunities to help you develop in your role.

This is a great opportunity for an experienced website professional to oversee the performance of our sites, to lead on large website projects and to make a significant difference to the charity and ultimately the lives of young people.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).

Contract duration

Permanent.

Closing date for applications

Midday (12pm), Monday 9 September 2024.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Friday 13 September 2024.  During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on Wednesday 18 and Thursday 19 September 2024.

How to apply

Please visit our Careers page to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise of £17 million.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

• Social Media Moderation 

• Facebook Group Moderation

• On-page messaging for Facebook Fundraisers

We are on the lookout for talented comms experts who understand the importance of effective, accurate, and timely online communications and can enhance the work of our expanding social media moderation team.

** The ideal candidate will have a minimum of 3 years' professional social media moderation experience, working with a large charity with an active social media following. They will understand the importance of building positive engagement and relationships with the public and be committed to acting in the best interests of our charity partners. 

If you do not have 3 years of professional social media moderation experience, working in-house for a charity please do not apply. You will not be shortlisted. 

About the role

Our dedicated team moderates our full-service accounts (all organic content and paid ads) as well as one-off campaigns and appeals for some of the most recognisable charities in the sector. 

This role is perfect for skilled comms experts who can provide excellent supporter care and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9 am (or earlier), wrap up by 9 pm and adhere to our sub-three-hour response time. 

Our moderators must have a minimum of three years’ in-house, third-sector comms experience. 

As a Social Media Moderator, you would be responsible for:

• Becoming the voice of the cause you are representing, adhering to their brand guidelines and tone of voice at all times

• Identifying, escalating and signposting any safeguarding issues

• Managing your own time and work on own initiative

• Working across a range of social media management tools

• Responding/actioning to all comments and queries in under three hours

• Maximising donations when required 

• Going above and beyond at all times to provide supporters with an incredible experience

Our moderation takes place between 9 am and 9 pm, Monday-Sunday. 

Different accounts will require varying levels of ‘active’ hours (defined as time spent taking action). You will split your active hours between 9am and 9pm. For example, for an account which requires three active hours, you might carry out your work in six, thirty minute instalments throughout the shift.

As you gain experience, you will be allocated multiple accounts which will enable you to increase your hours worked. 

Whilst you need to be on hand to monitor your accounts during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional comms experience, working with a large charity with an active social media following. They will understand the importance of building positive engagement and relationships with the public and be committed to act in the best interests of our charity partners.

Full training will be provided alongside regular one-to-one and team catch-ups. Here’s what some of our moderators say about working at Social AF:

“I love the flexibility of the role. The team are great and are very helpful, but the flexibility allows you to still do things whilst working.” Megan

“Working with Social AF has been so rewarding - I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility of this role has been really beneficial to me, my family and my work-life balance”  Sarah 

Please read our full job description before applying. Applicants that don't meet our minimum criteria won't be considered for interview. 

A little bit about the role 

This advert will close at 9am, 15 September 2024

As a marketing executive at Frontline (known internally as a marketing officer) your work will directly impact the success of the charity. You will hold responsibility for creating and optimising content across a wide range of digital channels, to attract leads, increase brand awareness, encourage engagement with our work and drive recruitment to our programmes.

Working closely with the communications and marketing manager, you will help to shape our marketing strategy, and to plan and evaluate marketing campaigns, including our Approach Social Work recruitment campaign. You will need creativity, analytical skills, and extensive knowledge of marketing channels and trends.

The communications and marketing team sits within the wider external relations division. You will work closely with your communications, evaluation, Fellowship and fundraising colleagues to achieve our wider external relations strategy. And you will use your marketing knowledge and skills to support teams across the entire charity to create engaging communications that are on-brand and achieve results.

Some key responsibilities include:

• Coordinate, implement and evaluate multi-channel marketing campaigns to support programme recruitment and fundraising, using emails, social media, website, display ads and more.
• Write and edit copy for a wide range of audiences and contexts.
• Use content creation tools such as Canva and video editing software to create high quality content that supports wider objectives.
• Evaluate and optimise digital content, including Frontline’s website, to improve performance.

A little bit about you 

This role will suit someone with excellent writing and editing skills, wanting to contribute their experience and knowledge to improving the lives of vulnerable children and families. The successful candidate will have a proven ability to create and deliver tailored content as part of successful marketing campaigns.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. 

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.

This is an exciting time for Tender, with both the demand for and reach of our work expanding significantly in recent years. Having set up our Adult Services department in 2019, we have seen both the breadth and depth of our work with adults expand significantly. Following a recent organisational restructure and the development of a three-year strategy which we are implementing in 2023 – 2026, we are anticipating further growth in our adult training work.

We are therefore looking to expand our Adult Services team, with a Projects Coordinator to support the Head of Adult Services and Service Delivery Lead (Adult Services) to coordinate the delivery of a range of adult training projects to a varied group of beneficiaries. You will play a key role in ensuring that the projects are planned and delivered smoothly, communicating regularly with settings and the facilitators delivering the training, and ensuring projects are properly recorded, monitored, and evaluated. You will be part of a direct team of five in Adult Services, and a wider team of dedicated, supportive people with a shared commitment to preventing domestic abuse and sexual violence.

Role Purpose

The main purposes of the Projects Coordinator role are:

• Coordinating the administration of all aspects of the Tender’s training programmes for adults across the organisation
• Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with Tender’s internal and external stakeholders, including colleagues, workshop leaders, teachers/carers, delivery partners and other service professionals
• Monitoring and evaluating the impact of Tender’s training sessions

Main Responsibilities and Duties

Project delivery

• Developing and coordinating the delivery of training projects for adults across all settings, including digital projects, to ensure successful delivery of projects
• Coordinating development days and developing resources and content with the Head of Adult Services, in order to grow and tailor the content for sessions with adults
• Collaborating with the Children and Young People’s (CYP) Services department to coordinate the delivery of training projects for adults in CYP settings
• Monitoring the progress of projects to ensure projects are delivered to plan and on time
• Coordinating the evaluation of projects delivered to adults to ensure learnings from projects are assessed and shared
• Working with the Tender team to ensure effective and efficient use of time and resource during delivery
• Working with the Communications Coordinator to create publicity for projects in a range of formats, including website content, newsletters, information sheets and social media posts

Relationships

• Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with settings to facilitate the delivery and success of adult training projects
• Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with other stakeholders involved in the delivery of projects, including workshop leaders, youth leaders, partner organisations, and professional specialists, to ensure stakeholders remain engaged in and committed to the projects’ success
• Working with colleagues to manage information flows and communication to ensure knowledge of and learnings from projects are known and understood across Tender

Administration

• Completing all mandatory training, and proactively seek opportunities for ongoing professional development
• Logging, tracking and updating project management documentation (including project booking, securing contracts, carrying out risk assessments) to facilitate transparency of decision-making and accuracy of reporting
• Following monitoring and evaluation procedures to ensure the results of projects are recorded accurately and in a timely manner using specified systems, including Salesforce and SharePoint
• Participating in training and other learning activities to develop relevant professional skills and knowledge
• Undertaking any other reasonable duties commensurate with the grade and competencies required of the post requested by the line management

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and provide excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors.  Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position: Case Handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: £32,708 to £38,015 per annum pro rata

Contract: Permanent

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

Closing Date: 16 September at 10am. We are expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you can.

About the Organisation

Our vision is that students are always treated fairly and it works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now seeking a Volunteer Officer to join our Programmes, Volunteering and Conservation Team on a full-time basis, working 36 hours per week, including minimum of 1 weekend per month.

The Benefits

• Salary of £32,666 - £35,644 per annum, depending on experience
• 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

The Role

As a Volunteer Officer, your main focus will be to manage volunteers to carry out important habitat management tasks at regular conservation group sessions and develop one-off flexible and weekend volunteering opportunities. You will also support on delivering our corporate ‘Park days’ sessions, as well as also working on the Hedgehog project in Regent’s Park. This role is varied and will see the successful applicant working primarily in the Regents Park and Greenwich Park, but with work across all of the parks when support is required. 

This role involves a lot of in park time, working with and supporting volunteers on the ground in physical conservation work. On average the Volunteer officer will spend 3-4 days each week in the parks delivering sessions.  The ideal applicant will be friendly, open, enjoy spending time outdoors and have experience working with and managing volunteers, in a hands-on conservation or park setting. 

You will champion volunteering best practice, inclusivity and diversity across the organisation, develop volunteer resources and ensure the appropriate support and training is in place for volunteers, partners and the staff who manage volunteers. 

Additionally, you will: 

• Work with the Volunteer and Programmes Manager to plan, develop, deliver and evaluate other volunteer projects and programmes 
• Write volunteer role descriptions, work plans, policies and robust risk assessments 
• Ensure appropriate and accurate data on volunteers and associated activities are recorded 
• Be aware of and always follow guidelines safeguarding of children and adults at risk.

About You 

To join us as a Volunteer Officer, you will need: 

• Proven experience of working with, managing, and training volunteers, especially conservation volunteers. With a strong knowledge of safe use and maintenance of all hand tools. 
• In depth knowledge and practical skills in conservation, park, or nature reserve management 
• Awareness of equality and diversity, health and safety and safeguarding 
• Excellent people skills including team working, negotiating, problem solving and the ability to be calm and decisive in challenging situations
• Commitment to The Royal Parks’ values of being responsible, excellent, inclusive, open and respectful, and a commitment to supporting diverse and inclusive teams 
• A flexible approach to work including significant evening and weekend working.
• A valid and current clean UK driving licence is desirable.

Excellent operational use of Microsoft Office, CRM systems and other IT solutions to support the planning, delivery and evaluation of the volunteer programme would also be advantageous. 

A First Aid Certificate would also be favourable. 

Other organisations may call this role Conservation and Volunteering Officer, Project officer, Volunteer Services Co-ordinator, Volunteer Co-ordinator, or Volunteer Development Co-ordinator. 

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please click here to find out more on our approach to Equality, Diversity and Inclusion. 

So, if you are interested in this unique opportunity as a Volunteer Officer please apply via the button shown. Successful candidates will be appointed on merit.

Are you an experienced professional, who understands how safeguarding and other policies and procedures relate to a successful global, grassroots organisation – with specific, current knowledge of the UK context?  Do you have the ability to create engaging and clear training for different audiences, both online and in person, excellent communications skills (written and verbal) and do you have experience in making sure volunteers adhere to safeguarding and other work-related standards and procedures? Are you motivated by a genuine passion for the work of Mothers’ Union, and do you bring resilience, positivity, and a can-do attitude to everything you do? If so, please join us, you will thrive in our environment of learning and make a huge impact in what we can deliver to the most vulnerable in our communities.

We’re seeking a skilled and dedicated individual to join our Achieving Potential department as a Music Coordinator. This is a really exciting and unique role for our organisation. As the Music Coordinator, you will lead on the development and delivery of sound-based activities within SHP as part of the wider Achieving Potential programme.

About the role:

The Music Coordinator will be responsible for the development and coordination of new and existing activities, including a music production course, facilitating song writing workshops, and music sessions aimed at supporting recovery from mental health issues, homelessness, and substance use.

The Music Coordinator will facilitate projects in line with funded programmes, including those detailed with specific ETE (Education, Training & Employment) outcomes, and run sessions to produce work in accordance with the organisational timetable. This role includes supervisory elements and requires project management skills.

About you:

• Understanding of clients’ needs and aspirations, and ability to identify and assess clients’ needs using a strengths-based and person-centred approach
• Experience of teaching music to adults and/ or young people experiencing disadvantage.
• Experience of line managing volunteers and or/ staff
• Experience of facilitating groups to adults and/ or young people.
• Good interpersonal skills, considering you will be working with vulnerable adults and young people.
• Ability to use databases and Microsoft office packages to record and edit information.
• Ability to stay calm and empathetic when met with potential challenging behaviour from those experiencing homelessness and/ or disadvantage.
• The ability to plan lessons/ events/ workshops in a clear and appropriate manner

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals

Important Info:

Closing Date: Sunday 8th September at midnight

Interview Date: Wednesday 18th or Thursday 19th September in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant.

Location: Enfield

Salary: (Salary band 2.1) Unqualified applicants £27,582.75-£29,174.06 per annum , £16549.65 - £17,503.84  based on working 22.5  hours per week.

(Salary band 2.2) Qualified applicants (with an accredited VAWG /domestic abuse qualification)

£29,174.06-£31,826.25 per annum, £17,503.84 - £19,094.55 based on working 22.5 hours per week.

(Please note, successful candidates are usually appointed at the bottom of the relevant band) 

Hours: 22.5 hours per week (based fully on- site)

Contract: Fixed Term Contract until March 2026

Closing Date: 17th September at 12 noon

Virtual Interview Date: 26th September 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Amari Project Worker at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Solace offers extensive violence against women and girls (VAWG) services these include a range of advocacy and support options for survivors, supported accommodation and floating support services across London.

The Amari Project is a 2nd stage Supported Accommodation for women who have been sexually exploited, trafficked or who have exited Prostitution.

About the Role

We are looking for Two Part-Time Housing Support Case Workers who will provide support to women who have been sexually exploited, trafficked, or who have exited Prostitution within a safe accommodation in Enfield borough. 

You will be responsible for providing casework to women living within the supported accommodation. You will provide risk & and needs assessments to clients and co-develop client-led support plans to best suit their needs. You will support the service users to achieve their goals around education, training and employment in addition to providing support to improve their health and wellbeing. You will support them to maintain their license and move towards independent living. You will be responsible for house management, ensuring the property is maintained to a good standard and regularly coordinating health and safety checks and reporting issues and repairs to the Landlord. You will be responsible for collating monitoring data for your line manager on a quarterly basis.

About You

The ideal candidate will possess knowledge and experience of supporting women who have experienced trafficking and sexual exploitation. You will be required to have an awareness of the impacts of trauma on survivors of trafficking and sexually exploitation.

You will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them to understand their needs, risk assess, develop safety plan and support them in linking with other agencies.

You will have a working knowledge of the available legal remedies, housing, and welfare benefits.

Outside of this, you will have excellent administrative and time management skills and the ability to effectively manage a caseload.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Eye Care Vouchers
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

With the successful completion of our first communtiy-led housing project, which is unique in terms of scale, its mix of tenures, and its self-build housing component, RUSS has cemented its reputation within the sector. This role is a fantastic opportunity to shape our future.

The role of the Company Secretary involves the following key components, supported by all Trustees, staff, active volunteers and wider RUSS team:

• Overseeing the roles and activities of Board members and volunteers to ensure that RUSS is keeping in line with its responsibilities as a charitable trust
• Organising the agenda and papers for each board meeting and ensuring that those providing reports and updates do so on time
• Attending finance and audit committee meetings to ensure that financial processes including yearly audits are running on time
• Intervening when RUSS activities are not taking place in line with the RUSS Rules & Principles and making recommendations to the Board regarding how to resolve such issues
• Organising the Annual General Meeting, alongside other Trustees
• Submitting the accounts to the Financial Conduct Authority
• Organising Board away days and training, alongside other Trustees and the Chair
• Overseeing Human Resources, alongside our interim Managing Director, Trustees and the Chair
• Line management of bookkeeper and other part-time admin roles Liaising with our lenders regarding our long-term loan
• Leading the process of applying for Registered Provider of Social Housing status: research and scoping, setting up and engaging with a working group and appointing consultants, to work towards making an application in 2025.
• Liaising with our estate management company (CDS) to ensure that service charge and hot water accounts are supplied promptly and accurately

 Carers Services Worker – Money and More Project Lead

Fixed term to March 2026 (in the first instance)

Salary: £26,421

Hours: 35 hours per week, usually 9am – 4.30pm with flexibility

Holidays: 27 days plus public holidays and length of service days

Pension: 7.5%

Great learning, development and training opportunities

ü  Could you lead our Money and More service to help unpaid Carers with caring costs and financial issues?

ü  Do you want to make a difference to Carers and their families struggling with poverty and growing costs?

ü  Have you an interest or experience with benefits advice, debt advice, energy efficiency and concessions and savings for families?

ü  Are you enthusiastic, self-motivated, highly organised with excellent communication skills?

ü  Would you relish working for a well respected local charity in the City of Manchester who holds the Trusted Charity Quality Mark?

ü  Can you be an effective Ambassador for a great Carers organisation with a supportive and encouraging small team?

We can offer you a fantastic learning experience to develop your skills and competencies in new areas.  We offer a competitive salary with a good pension, 27 days annual leave (plus bank holidays) and flexible working conditions.  You will be mainly based in our Centre in a sustainable mill in Ancoats within a great community of Changemakers.  You will work to deliver outreach across a range of venues in Manchester as required.   This post is part of a programme funded from the Gas Distribution Networks’ Vulnerability and Carbon Monoxide Allowance (VCMA), via Carers Trust. 

Closing date for applications: 12 noon on Thursday 12th September 2024, however, we may close applications before this deadline if we receive a large volume, so you are advised to apply early.  

If you think this is the role for you we would love to hear from you!

Interview date: Thursday 26th September 2024

To download an application pack please go to: Work With Us - Manchester Carers Centre

Manchester Carers Centre is committed to achieving equality, inclusion and diversity in employment.

Job Purpose 

To co-ordinate core services, ensuring appropriate staffing levels and cover as required through creating monthly rotas. To ensure that drop-in services are run in line with POW’s guidance and values, being inclusive and supportive with appropriate boundaries in place to role model healthy relationships to service users. To be responsible for co-ordinating volunteers supporting the core service delivery, taking a supervisory role to ensure they are satisfied and safe in their roles. 

Key Responsibilities 

• To oversee drop-in services, creating a safe and welcoming environment for service users and visitors, ensuring staff are carrying out appropriate work and health and safety is maintained in the building, including assessing risks to clients, the environment and staff, and ensuring the completion of end of day tasks as required

• Manage risks/incidents and respond appropriately, including acting as Deputy Safeguarding Lead for safeguarding issues 

• Line management responsibilities for the Drop-In Support Worker 

• To oversee the creation and marketing of a monthly/annual calendar of events and activities to take place during core services, including promotion on social media 

• To coordinate external agencies that offer their services during core services – drop-in and outreach, e.g. Health Services, Drug Services, SARC, etc 

• To create monthly rotas that reflect appropriate staffing levels across the core services 

• To be responsible for acting on/feeding back client feedback relating to core service, including question of the month, client participation group and peer support group 

• Recording and reporting in line with the strategic aims of POW and to inform service delivery 

• Recruitment and line management of volunteers, especially those supporting the core service (drop in and outreach), ensuring they are satisfied and well informed in their roles including training and development opportunities 

• To hold regular supervision with volunteers, identifying their strengths, ambitions, and ensuring they feel positive about the organisation 

• Lead on University Placement at POW Nottingham 

• Respond, organise and supervise shadowing requests/professional visits 

• To work with the Senior Manager and Drop-In Support Worker on the continuous reviewing and developing the service

• Support with the delivery of POW’s professional training

• Provide cover for core services as required 

• Deputise where required for Senior Manager, attending meetings and representing POW 

General Responsibilities 

In order to promote and provide the highest standards of service to all POW Nottingham clients the following is applicable as general terms and conditions of the job post: 

• To promote the rights and interests of sex workers, promote the equal treatment of sex workers and confidence in the organisation. 

• To proactively engage individuals from a hard-to-reach client group to access POW Nottingham’s services. 

• To work flexibly as required to meet the needs of hard-to-reach service users, including on Outreach if required. 

• Develop warm and trusting relationships with POW Nottingham service users to encourage them to express their needs, views and concerns. 

• To maintain an up-to-date knowledge of harm reduction, sexual health, general health and legislative issues pertinent to sex workers. 

• To work in line with policies and procedures relevant to POW Nottingham. 

• Adhere to the POW Code of Conduct at all times.

This list is not exhaustive 

Legal and Statutory Responsibilities 

All staff must be prepared to comply with POW Nottingham’s Health and Safety policies and attend relevant statutory training as required. 

POW Nottingham is committed to diversity and inclusion of staff and service users. All staff are required to demonstrate their commitment to these policies in their day-to-day work and to treat others with dignity and respect at all times. 

It is an occupational requirement that applications are open to women only, as permitted under schedule 9, part 1 of the Equality Act 2010. 

Experience of the sex work industry will be looked upon favourably. 

Purpose of the role

The purpose of the role is to enable more Disabled people and carers to use technology in their daily lives to aid wellbeing and independence. 

You will provide engaging one-to-one and group training to people who are digitally excluded, mostly in their own homes.

Main tasks

1. You will plan and conduct face to face, one-to-one (or group where required) training sessions with tech members – you will teach them how to use tablets and other devices, how to stay safe online, how to access services or do shopping online, or just help them get more confident in using technology – no two training sessions will be the same!

2. You will write reports from your visits, and will closely collaborate with volunteer coordination team

3. You will actively seek out tech members who may be willing to share their stories as case studies, and you will write up the case studies

Person specification

· Excellent communication skills with the ability to communicate effectively in with a variety of audiences

· Great organisation skills

· Excellent problem-solving skills

· Good level of computer literacy including all Microsoft packages

· The ability and willingness to travel around Surrey to deliver face to face training in homes (daily)

· The ability and willingness to travel to the main office base in Burpham (when needed)

· Friendly, patient, positive and open minded in your approach to delivering training

· Adaptable to individual requirements

· The ability to work safely from home and willingness to do so, or the ability to work from our office base in Burpham  

· Live within Surrey or NE Hants, however ideally in East Surrey

This role requires the successful applicant to be subject to an Enhanced Disclosure and Barring Check (which will be provided). 

What we can offer you:

· Flexible working hours

· Competitive rates of pay

· Chance to undertake accredited training

· 27 days of annual leave (FTE) + bank holidays

· Employee assistance programme

· Introductory training, follow up with continuous support in developing your skills and learning new skills, such as in assistive technology

· Prospects of career development

· Company Pension Plan

· Laptop and mobile phone

· Paid mileage

· A great team and the opportunity to really make a difference!