Training Manager Jobs

About Age UK Lambeth

We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services. 

What you’ll be doing? 

The role of the Energy Advisor is to provide specialised energy advice casework to Lambeth residents. We're currently looking for one part-time Advisor to job share. As an advisor you will be responsible for:

• Providing advice and support to individuals to reduce their energy consumption, the cost of their energy and thereby increase their resilience, health and wellbeing.

• Have a Level 3 Energy Awareness or be willing to complete Level 3 Energy Awareness training upon starting the role.

• Provide 1-2-1 general information and advice and energy advice to Lambeth residents.

• Provide support in a variety of settings i.e. drop-ins, community spaces, home visits to provide advice and information, to ensure individuals have accessible support. 

• Raise awareness of the energy advice service and the benefits of energy resilience measures within Lambeth.

What you need to bring

• Able to write compelling communications to advocate for your clients. 

• Able to work collaboratively with a wide range of stakeholders 

• Able to analyse data and create engaging reports 

What you’ll benefit from

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff culture with kindness at its heart

Closing date

16th September at 5pm

Interviews will take place the week commencing 23rd September.

The postholder will be experienced, skilled and knowledgeable, with an essential interest in and experience of working with migrant and refugee clients with complex needs; and the post would suit someone with previous experience in the migration or advice sectors who is interested in working with a mixed caseload that includes needs around destitution, homelessness, immigration and NRPF issues. We actively welcome applications from those with lived and relevant experience.

The post holder will assess, prioritise and triage new enquiries and referrals and allocate cases as appropriate within the generalist team. You will also carry your own caseload and provide one-to-one generalist advice, casework and practical support to migrant and refugee clients on
issues including immigration status, housing & homelessness, welfare benefits, asylum support, community care and destitution; as well as signposting and referring to internal and external local services including support groups, wellbeing activities, digital inclusion, ESOL, training and employability.

You will oversee our phone and email advice provision and organise and take part in the weekly advice rota. You will administer our destitution hardship grants and liaise closely with our food bank staff in relation to destitute clients in need of food bank support. You will attend and participate in local migrant sector meetings and networks as appropriate and, along with all staff and volunteers, you will have responsibility for identifying and raising any safeguarding concerns. You will jointly oversee and supervise casework volunteers and provide support and advice to our current generalist caseworker where needed.

The advice & casework team supports clients holistically on a range of different matters and our core caseload includes refugees, asylum seekers, those with NRPF, complex EUSS cases, spousal visas and undocumented migrants. Many of those we work with are homeless or precariously housed, destitute, and/or struggling to access support through statutory services for mental health, housing, welfare benefits and children’s services. The balance of time spent between different client groups and cases will need to be responsive to the ongoing demographic changes we see in the city and region, and the post holder will be expected to provide casework management and co-ordination of relevant services, liaising closely with other providers and with interpreters.

You will work as part of a small, supportive team that currently includes one other f/t generalist caseworker, one f/t immigration caseworker and a number of active casework support volunteers. The wider frontline staff team includes four refugee resettlement caseworkers; our group work facilitator; a skills & employability caseworker; an ESOL tutor; a food bank co-ordinator; and a volunteer co-ordinator.

Regular supervision and support and in-house and on-the-job training will be provided, as well as external training on specific issues where needed. However you will need to be ready to step immediately into a busy advice environment with the necessary confidence, skills and knowledge to begin to deliver advice and casework and take over an existing caseload.

On rare occasions you might be required to work out of hours where there are emergencies or if and when there are new arrivals in need of immediate support.

Postholders will need to have the right to work in the UK.

Job Title: DRIVE Case Manager

Location: Buckinghamshire
Salary: 25-30k

Contract Type: Permanent

About the Role: We are seeking a dedicated DRIVE Case Manager to deliver our Domestic Violence and Abuse (DVA) programme. You will champion our values across the organisation, fostering a culture of fairness, collaboration, and trust.

Key Responsibilities:

Inter-agency Work:

Embed the Case Manager role into multi-agency domestic abuse responses.
Challenge partner agencies positively, acknowledge best practices, and strive for beneficial changes.
Support professionals in alignment with the DRIVE Project's aims and ethos.
Maintain partnerships with statutory, private, and voluntary agencies.
Represent the service at multi-agency meetings and contribute to evaluations.
Provide a single point of contact for involved professionals.

Case Management:

Manage a caseload of high-risk domestic abuse perpetrators, providing medium to long-term support based on thorough assessment and individual planning.
Contribute to service reviews, attend case management meetings, and clinical supervision.
Take appropriate steps to protect others where imminent risk is identified.

Recording and Administration:

Ensure case files and records are accurate, complete, and GDPR compliant.
Enter required information into the DRIVE project electronic case management system.
Maintain a secure audit trail of all relevant communication.

Direct Work with Service Users:

Proactively engage service users, providing positive behaviour change options.
Use motivational work, relationship building, and therapeutic skills to address abusive behaviour.
Ensure consistent delivery of services, including comprehensive risk assessment and support planning.
Work closely with Independent Domestic Violence Advisors (IDVAs) to support partners, ex-partners, new partners, and family members in managing risk and developing intervention plans.

General:

Stay compliant with relevant legislation, procedures, policies, and professional codes of conduct.
Represent the service at local events, deliver training, and presentations.
Engage in reflective practice, share learning, and commit to regular training.
Act with integrity and respect in all interactions.
Hold a full driving license, have access to a car, and be able to travel as required.
Partake in evening and weekend work as needed.

Person Specification:

Essential Experience:

Direct work with vulnerable service users.
Experience in public protection/safeguarding multi-agency settings.
Managing safeguarding issues and procedures.
Writing and presenting information to various audiences.
Working within legislative frameworks to encourage partnership working.
Experience in conflict management.

Desirable Experience:

Working with victims and/or perpetrators of domestic abuse.
Experience with service users having complex needs, mental health issues, or substance misuse.
Pro-social modeling and motivational interviewing.

Abilities and Attributes:

Decision-making confidence.
Team collaboration and independent initiative.
Excellent written and oral communication skills.
Belief in perpetrator behaviour change.
Comprehensive understanding of risk.
Capacity to manage raw emotions, conflict, and trauma.
Proactive and self-motivated.

Liaison and Partnership:

Effective relationship management skills.
IT proficiency, particularly in Microsoft Office.
Relevant degree, vocational qualification, or equivalent experience.
Strong advisory, negotiation, and persuasive skills.
Empathy, conflict, and crisis management skills.
Excellent interpersonal and networking skills.

Knowledge:

Understanding of domestic abuse and its impact, legal and practical remedies.
Knowledge of public protection arrangements and multi-agency/partnership working.
Effective engagement strategies with domestic abuse perpetrators.
Understanding of IDVA work, risk assessment, and safety planning.
Knowledge of the MARAC process and child protection system.

We are an equal opportunity employer and value diversity in our organisation.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Being an Individual Giving & Gifts in Wills Manager at St Wilfrid’s

We are delighted to offer the opportunity to join us as our Individual Giving & Gifts in Wills Manager.

This is a wonderful chance to support us by leading a small, close-knit team responsible for developing and delivering our individual giving fundraising strategy. You will also be focusing on donor development and acquistion, as well as retention and database management.

You will have proven experience in marketing and developing fundraising strategies within a charity setting. You will need to be confident in giving, setting and managing campaigns and annual budgets, and working towards income targets.

Qualifications and Experience

• Fundraising experience at a senior level (Essential)
• Experience of developing funding propositions, campaigns and securing significant funds (Essential)
• Experience of working with CRM system or database to maximise income generation performance (Essential)
• Full driving licence with access to a car with business insurance cover (Essential)
• Right to work in the UK (Essential)

Please visit the careers page on our website or see the attached job description for a full person specification.

Equality, Diversity and Inclusion at St Wilfrid’s

We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected. Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.

We want to hire talented people and to make sure our processes don’t exclude or disadvantage people with disabilities or different needs. Please let us know what would help you apply for our role – we’re happy to be flexible with our process to make sure you can shine. To do this you can call 01243 775302, or pop in and ask at Reception for HR.

We guarantee an interview for candidates with disabilities who meet the essential criteria for the role.

What we offer you

All Hospice employees are offered the following benefits:

• Annual Leave – Our generous holiday entitlement starts at 27 days per year plus bank holidays and increases with service

• Healthcare – Access to a contributory health plan for you and family members, covering a range of benefits including eyecare and physiotherapy

• Employee Assistance Programme (EAP) – Access to free and confidential Virtual GP Advice, Counselling and Legal Support

• Continuation of existing NHS Pension Scheme Membership – And recognition of reckonable service for certain benefits

• Generous Pension – With 7.5% employer contribution for staff not in the NHS pension scheme

• Life Assurance Scheme – Should the worst happen while you’re working with us, your loved ones will receive a lump sum payment equal to two times your salary (or the NHS Life Assurance Scheme if applicable)

• Free on site parking – At our beautiful, purpose built Hospice in Bosham

• Subsidised food – Our catering staff provide a range of high quality meals at low prices for all staff members when on site at the Hospice

• Staff discount – In all our community charity shops and eligibility for the Blue Light Card discount scheme

Interview information

This will be a two-stage interview process.

First stage interviews are scheduled to take place on the 16th and 18th September 2024 at St Wilfrid’s Hospice, Walton Lane, Bosham, Chichester. Second stage interviews will be held w/c 23rd September 2024.

Please note this vacancy may close early if sufficient applications have been received

The Rank Foundation is seeking a Finance and Operations Officer to join their dedicated team in Shoreditch. The post holder will be at the heart of our operations, ensuring smooth financial management and supporting meaningful initiatives. The position is offered on a full-time permanent basis based in our office in Shoreditch, London, and we hope the postholder to start in late Summer / early Autumn.

If you are a passionate finance professional with strong operational skills and look to make an impact in the philanthropy and social sectors, apply now!

Key accountabilities:

· Finance: Manage payments, invoices, expenses, and grants payment using Xero, reconcile accounts, handle VAT returns, and maintain organised financial records.

· Organisational Administration: Support GDPR compliance, provide general administrative support, assist with events, and manage shared inboxes and VOIP accounts.

· Governance Support: Offer administrative support for trustees, circulate executive reports, plan governance meetings, and review policies.

· Programme Support: provide administrative support to some of the Rank Foundation’s flagship programmes.

Please download the Recruitment Pack for the full description of the post. 

How to apply and recruitment timetabl2

If you would like to apply, please state the role you are applying for and send your CV together with a supporting statement no longer than 2 sides of A4 that clearly demonstrates how you meet the knowledge, skills, and experience requirements of the role. 

The important dates to note 

Closing date for applications: 5pm on Monday 9th September 2024

Interviews: In-person London, 19th September 2024

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. 

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

Anna Freud is in an exciting stage of delivery of its 5-year strategy, this includes bringing together different parts of the organisation in a collaborative effort to create and implement a Digital Academy. 

The Head of Digital Learning (internally known as EdTech Lead) will be a new and pivotal role that will support with the successful implementation of the Digital Academy. This role will sit within the Education and Training Division of Anna Freud but they will entail working closely with senior colleagues from across Anna Freud including the Education and Training Division Leadership team, Closing the Gap Acceleration (CtGA) team and the different Heads of departments. Externally they will liaise with external tech organisations to support procurement of new platforms and they will conduct market research to assess the market, target audience and consumer demand for the various services that might be offered through the Digital Academy.

The successful candidate will join a fast-paced, growing and successful team. They will need to be an experienced professional within the field of educational technology, with a good grasp of learning design and virtual learning platforms, as well as experience of commissioning/procuring digital platforms and a demonstrable ability to undertake market research within both home and international markets. An understanding of working in the charity sector and/or within an education and training environment would be helpful. Experience of undertaking projects centered around children, young people and families, mental health or other health-related/science subjects would be welcomed.

Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).

Contract duration
Fixed-term (two years in the first instance but with scope to extend)

Closing date for applications
Midday (12pm), Friday 20 September 2024
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview
Shortlisted applicants will be notified no later than Thursday 26 September 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews
Interviews will be held on Thursday 3 October 2024.

How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

We have an exciting opportunity for a Stock & Retail Supervisor in our Retail team at St Joseph’s Hospice.

We are looking for someone who has exceptional retail experience to work 4 days a week, including weekends. The successful applicant will have retail experience, brand, and fashion knowledge, will be able to drive sales through commercial awareness and will be a team player who will support volunteers to be able to maximise donation sales.

About You

You will need:

• Effective communication and interpersonal skills.
• To oversee donation bins daily from the public which are then sorted and distributed to our three existing shops.
• Knowledge of brands and fashion.
• Sourcing and processing sufficient donations of the appropriate quality to keep all shops fully stocked, through door to door and clothing bank collections.
• Maximise donated stock, understand brands and fashion.
• Work closely with the senior retail team and shop supervisor to understand their stock requirements and be responsible for overseeing the maintenance of our van.

Why work for us

• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• 27 days' holiday plus public holidays, increasing up to 33 days with service.
• Season ticket/Welfare loans.
• Subsidised café and early access to retail sale events.
• Santander cycles discount and cycle to work scheme.
• Health Cash Plan and access to the EAP services.
• Join St Joseph’s team and find out more.

For further information and to apply, please visit our website via the ‘Apply’ button.

Closing date: Sunday 8th September 2024.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

As our Fundraising Lead you will work with the Fundraising Manager to increase the number of supporters and income by: 

• Developing and organising fundraising events, campaigns and community support 

• building relationships with existing and new supporters 

• recruiting, organising and inspiring volunteers 

• managing information and communications on our CRM 

• Preparing and delivering presentations 

• Spotting fundraising opportunities and raising awareness of the charity 

You will also be managing our Digital Fundraising Officer, Fundraising Coordinator and Fundraising Partnerships Officers, and Volunteer Fundraising Assistants providing direction, guidance and training in order to achieve the fundraising team’s objectives within the operational plan. 

Farleigh Hospice is a high performing organisation providing specialist palliative and end of life care for people with life limiting illness in the Mid Essex region. Our team at Farleigh has grown and evolved to meet the changings needs of the community we serve and we are looking for highly motivated Fundraising Lead to join our Fundraising team.

We offer a great working environment, a competitive pay and benefit package, flexible working and a strong team to support you.  

(Please note – If we receive a high number of applications we will close the vacancy before the closing date) 

Are you looking for a role where you can develop your HR experience while working for a leading charity?

We have an exciting opportunity for a HR professional to join us in the role of People Advisor to play a key role in delivering outstanding HR services across the organisation. The St Mungo’s People, Inclusion and Culture team are looking to achieve a number of ambitious and compelling goals which will have a real impact on colleagues across the organisation.  

You will be joining an enthusiastic team of People Advisors and Business Partners, working with managers across the organisation to provide advice on a broad range of generalist HR and employee relations issues. Additional responsibilities will include:

• Advising, coaching and training managers in order that they can manage their people well and deliver an effective service. 
• Ensuring a high quality, responsive, reliable and proactive service is provided to all internal customers.
• Undertaking HR projects to improve the quality of the service in line with organisational objectives.
• Developing your own knowledge and experience in HR Advice services. We pride ourselves on supporting personal development and career progression across the team.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

If you are an experienced HR Advisor looking for a new challenge, then this People Advisor role is a great opportunity for you to get involved with a fantastic organisation that works tirelessly to ensure that everyone has a place to call home and can fulfil their hopes and ambitions. If you can demonstrate the below, we encourage you to apply.

• Experience of providing advice on HR and employee relations matters within a generalist HR environment, including managing cases to resolution.
• Strong understanding of employment law, good management practice and stakeholder management.
• Be a qualified member of CIPD (Level 5 or 7) or have equivalent experience of working on HR issues.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 5 September 2024

Interview and assessments on: 16 and 19 September 2024

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Are you an experienced professional, who understands how safeguarding and other policies and procedures relate to a successful global, grassroots organisation – with specific, current knowledge of the UK context?  Do you have the ability to create engaging and clear training for different audiences, both online and in person, excellent communications skills (written and verbal) and do you have experience in making sure volunteers adhere to safeguarding and other work-related standards and procedures? Are you motivated by a genuine passion for the work of Mothers’ Union, and do you bring resilience, positivity, and a can-do attitude to everything you do? If so, please join us, you will thrive in our environment of learning and make a huge impact in what we can deliver to the most vulnerable in our communities.

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and provide excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors.  Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position: Case Handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: £32,708 to £38,015 per annum pro rata

Contract: Permanent

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

Closing Date: 16 September at 10am. We are expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you can.

About the Organisation

Our vision is that students are always treated fairly and it works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now seeking a Volunteer Officer to join our Programmes, Volunteering and Conservation Team on a full-time basis, working 36 hours per week, including minimum of 1 weekend per month.

The Benefits

• Salary of £32,666 - £35,644 per annum, depending on experience
• 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

The Role

As a Volunteer Officer, your main focus will be to manage volunteers to carry out important habitat management tasks at regular conservation group sessions and develop one-off flexible and weekend volunteering opportunities. You will also support on delivering our corporate ‘Park days’ sessions, as well as also working on the Hedgehog project in Regent’s Park. This role is varied and will see the successful applicant working primarily in the Regents Park and Greenwich Park, but with work across all of the parks when support is required. 

This role involves a lot of in park time, working with and supporting volunteers on the ground in physical conservation work. On average the Volunteer officer will spend 3-4 days each week in the parks delivering sessions.  The ideal applicant will be friendly, open, enjoy spending time outdoors and have experience working with and managing volunteers, in a hands-on conservation or park setting. 

You will champion volunteering best practice, inclusivity and diversity across the organisation, develop volunteer resources and ensure the appropriate support and training is in place for volunteers, partners and the staff who manage volunteers. 

Additionally, you will: 

• Work with the Volunteer and Programmes Manager to plan, develop, deliver and evaluate other volunteer projects and programmes 
• Write volunteer role descriptions, work plans, policies and robust risk assessments 
• Ensure appropriate and accurate data on volunteers and associated activities are recorded 
• Be aware of and always follow guidelines safeguarding of children and adults at risk.

About You 

To join us as a Volunteer Officer, you will need: 

• Proven experience of working with, managing, and training volunteers, especially conservation volunteers. With a strong knowledge of safe use and maintenance of all hand tools. 
• In depth knowledge and practical skills in conservation, park, or nature reserve management 
• Awareness of equality and diversity, health and safety and safeguarding 
• Excellent people skills including team working, negotiating, problem solving and the ability to be calm and decisive in challenging situations
• Commitment to The Royal Parks’ values of being responsible, excellent, inclusive, open and respectful, and a commitment to supporting diverse and inclusive teams 
• A flexible approach to work including significant evening and weekend working.
• A valid and current clean UK driving licence is desirable.

Excellent operational use of Microsoft Office, CRM systems and other IT solutions to support the planning, delivery and evaluation of the volunteer programme would also be advantageous. 

A First Aid Certificate would also be favourable. 

Other organisations may call this role Conservation and Volunteering Officer, Project officer, Volunteer Services Co-ordinator, Volunteer Co-ordinator, or Volunteer Development Co-ordinator. 

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please click here to find out more on our approach to Equality, Diversity and Inclusion. 

So, if you are interested in this unique opportunity as a Volunteer Officer please apply via the button shown. Successful candidates will be appointed on merit.

We’re seeking a skilled and dedicated individual to join our Achieving Potential department as a Music Coordinator. This is a really exciting and unique role for our organisation. As the Music Coordinator, you will lead on the development and delivery of sound-based activities within SHP as part of the wider Achieving Potential programme.

About the role:

The Music Coordinator will be responsible for the development and coordination of new and existing activities, including a music production course, facilitating song writing workshops, and music sessions aimed at supporting recovery from mental health issues, homelessness, and substance use.

The Music Coordinator will facilitate projects in line with funded programmes, including those detailed with specific ETE (Education, Training & Employment) outcomes, and run sessions to produce work in accordance with the organisational timetable. This role includes supervisory elements and requires project management skills.

About you:

• Understanding of clients’ needs and aspirations, and ability to identify and assess clients’ needs using a strengths-based and person-centred approach
• Experience of teaching music to adults and/ or young people experiencing disadvantage.
• Experience of line managing volunteers and or/ staff
• Experience of facilitating groups to adults and/ or young people.
• Good interpersonal skills, considering you will be working with vulnerable adults and young people.
• Ability to use databases and Microsoft office packages to record and edit information.
• Ability to stay calm and empathetic when met with potential challenging behaviour from those experiencing homelessness and/ or disadvantage.
• The ability to plan lessons/ events/ workshops in a clear and appropriate manner

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals

Important Info:

Closing Date: Sunday 8th September at midnight

Interview Date: Wednesday 18th or Thursday 19th September in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant.

This is an exciting time for Tender, with both the demand for and reach of our work expanding significantly in recent years. Having set up our Adult Services department in 2019, we have seen both the breadth and depth of our work with adults expand significantly. Following a recent organisational restructure and the development of a three-year strategy which we are implementing in 2023 – 2026, we are anticipating further growth in our adult training work.

We are therefore looking to expand our Adult Services team, with a Projects Coordinator to support the Head of Adult Services and Service Delivery Lead (Adult Services) to coordinate the delivery of a range of adult training projects to a varied group of beneficiaries. You will play a key role in ensuring that the projects are planned and delivered smoothly, communicating regularly with settings and the facilitators delivering the training, and ensuring projects are properly recorded, monitored, and evaluated. You will be part of a direct team of five in Adult Services, and a wider team of dedicated, supportive people with a shared commitment to preventing domestic abuse and sexual violence.

Role Purpose

The main purposes of the Projects Coordinator role are:

• Coordinating the administration of all aspects of the Tender’s training programmes for adults across the organisation
• Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with Tender’s internal and external stakeholders, including colleagues, workshop leaders, teachers/carers, delivery partners and other service professionals
• Monitoring and evaluating the impact of Tender’s training sessions

Main Responsibilities and Duties

Project delivery

• Developing and coordinating the delivery of training projects for adults across all settings, including digital projects, to ensure successful delivery of projects
• Coordinating development days and developing resources and content with the Head of Adult Services, in order to grow and tailor the content for sessions with adults
• Collaborating with the Children and Young People’s (CYP) Services department to coordinate the delivery of training projects for adults in CYP settings
• Monitoring the progress of projects to ensure projects are delivered to plan and on time
• Coordinating the evaluation of projects delivered to adults to ensure learnings from projects are assessed and shared
• Working with the Tender team to ensure effective and efficient use of time and resource during delivery
• Working with the Communications Coordinator to create publicity for projects in a range of formats, including website content, newsletters, information sheets and social media posts

Relationships

• Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with settings to facilitate the delivery and success of adult training projects
• Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with other stakeholders involved in the delivery of projects, including workshop leaders, youth leaders, partner organisations, and professional specialists, to ensure stakeholders remain engaged in and committed to the projects’ success
• Working with colleagues to manage information flows and communication to ensure knowledge of and learnings from projects are known and understood across Tender

Administration

• Completing all mandatory training, and proactively seek opportunities for ongoing professional development
• Logging, tracking and updating project management documentation (including project booking, securing contracts, carrying out risk assessments) to facilitate transparency of decision-making and accuracy of reporting
• Following monitoring and evaluation procedures to ensure the results of projects are recorded accurately and in a timely manner using specified systems, including Salesforce and SharePoint
• Participating in training and other learning activities to develop relevant professional skills and knowledge
• Undertaking any other reasonable duties commensurate with the grade and competencies required of the post requested by the line management