Permanent Team Administrator Jobs

We have a fantastic opportunity for a Financial Inclusion Officer to join our Communities team at Sovereign Network Group. You’ll help to shape and deliver our exciting new Energy Support service, aiming to be proactive and preventative in fuel and energy insecurity. You’ll be working in the community and with customers across our geography.

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

With offices in Basingstoke, Bristol, Newbury, Blandford and Christchurch, we can be flexible on your base location. You’ll work flexibly from the office, at home and out in our community. 

The Role

You’ll be part of our Financial Inclusion team, looking holistically at customers and their household circumstances and finding innovative ways to support them to make sustained changes. You’ll be working with partners, building new relationships both internally and externally, with an overall aim to aid our customers to become financially resilient.

Key Responsibilities:

• Developing and enhancing financial inclusion initiatives, with a primary focus on energy-related projects
• Collaborating with customer support teams to ensure impactful delivery of financial inclusion offers
• Supporting operational activities of Financial Inclusion programs across SNG communities
• Working closely with the Financial and Digital Inclusion Manager to identify new delivery partners and continue to develop financial inclusion offers for sustained positive customer impact
• Reporting and analysing on program impacts to evaluate value for money and guide future planning

What we’re looking for

Previous experience in a similar role, with an understanding of financial inclusion challenges and its impacts would be beneficial but isn’t essential. You will need:

• A proactive, creative, and innovative approach to your work and problem-solving 
• A customer-centric mindset, ensuring customer needs are at the forefront
• Proven stakeholder management experience with the ability to engage colleagues and external partners effectively
• Strong communication and interpersonal skills
• Proficiency in data processing and analysis, particularly with high-volume datasets
• Strong IT skills, particularly in Excel and Outlook

We have some fantastic benefits on offer at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Generous matched pension scheme (up to 12%) and Life cover at 4x your salary
• Access to 24/7 virtual GP service
• Wellbeing discounts including gym memberships
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Take a look at our careers site to learn more about us and our values.

It is a really exciting time to be joining SNG and to be part of this brand-new offering to customers. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you

Are you looking for a change in career to one that has a real and fulfilling impact?  Do you have a passion for making a difference?  Would you like to be part of an award-winning Charity that helps improve the lives of more than 260,000+ individuals each year?

If so, CXK is looking for a Trainee Careers Adviser to work at both HMP Elmley and Standford Hill as part of its expanding and successful in-custody Information, Advice and Guidance (IAG) service covering Kent, Surrey, and Sussex.

As part of a collaborative team, you will provide professional, impartial IAG to prison residents, motivate them, develop their work-related skills, and provide overall support to help them find employment, education, training, apprenticeships, or volunteering opportunities upon their release.

You will receive full training and be supported by CXK’s excellent training team to obtain all the skills you need to flourish in the role and achieve an accredited formal IAG Level 4 qualification.

To be eligible for this role, you must have a willingness to learn on the role and a commitment to obtain your IAG qualification.  You must also possess the ability to build effective and professional relationships with individual clients, coupled with a non-judgmental attitude and a desire to support people in fulfilling their potential.

Don’t miss out on this unique opportunity to make a positive impact on people’s lives and at the same time as learning new skills, a formal qualification and opening up great career opportunities for yourself.

Join CXK’s expanding prisons team and become part of a Charity that is committed to making a real difference and inspiring people to thrive.  Apply now to be part of this rewarding and meaningful journey.

In return for your skills and experience, you’ll receive the following benefits:

• An annual salary of £25,372 (pro rata)
• 30-33 days holiday, plus bank holidays (pro rata)
• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
• Death in service life assurance policy (3 x annual salary)
• Flexible working
• Generous sick leave benefits
• Enhanced maternity and paternity leave
• Comprehensive training and development programmes
• Mental health first aiders
• Cycle to work scheme
• Interest free season ticket loans
• Interest free parking permit loans
• Employee Assistance programme (AXA)

About CXK

CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training.  We continually strive to provide the best services to meet the needs of 260,000+ beneficiaries that we support each year – empowering individuals and strengthening communities across the South of England. 

Passion, innovation, and integrity are at the heart of our culture.  Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference.  In return, we offer a flexible, professional, and friendly work environment in which are staff are truly valued and invested in.   

Closing date for applications: 9am, Monday 29th July 2024. Interviews will take place on 9th August in Ashford, Kent.

**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role.  Therefore, if you are interested, please submit your application as soon as possible**

Location: Redhill Aerodrome, Surrey
Contract Type: Permanent, Part time
Salary: £27000

Benefits:

- 33 days annual leave rising with service
- Occupational/Enhanced Sick Pay
- Enhanced Parental Leave
- Access to the Blue Light Card and Blue Light Events
- Access to the Wellbeing Hub Money Purchase Pension
- Scheme Group Life Assurance Cover
- Group Income Protection Cover
- Critical Illness Cover
- Employee Assistance Programmes
- Hybrid working
- Development opportunities

MAIN PURPOSE OF THE ROLE:

The Rota Coordinator is an essential and integral part of Team KSS, focusing on supporting the clinical team to ensure safe and effective medical staffing across all areas of Service Delivery. It is dynamic, challenging and at times fast paced. The post holder will be required to undertake the Service Delivery Scheduling in relation to agreed standards and ensure the delivery of Service Delivery Scheduling is of the highest quality within agreed policies and procedures, maintaining operational cover utilising the resources available.

To coordinate an effective Scheduling function in liaison with the Head of Clinical Workforce to ensure the effective delivery of service is maintained. This will involve managing consultant, Registrar and junior doctor rotas, ensuring compliance with the European Time Working Directive and New Deal, together with staff under Agenda for Change Terms & Conditions.
You will ensure that systems are in place to manage all leave and sickness for medical staffing and ensure systems are in place to ensure Clinical Risk/Governance requirements are met.

MAIN RESPONSIBILITIES:

- Assist in the delivery of effective, efficient, support service at all times, managing own workload without supervision, and be able to manage competing/conflicting demands on time.
- Responsible for day-to-day operational management of the roster, to ensure provision of planned resources against agreed schedules within the operational, dispatch and on-call rotas, and liaise with staff and Clinical Operational Managers (COM) to ensure rotas are planned and populated appropriately. Ensure “relief” hours are optimally allocated to balance hours worked vs contracted hours. Implement control measures to manage budget implications in the use of relief hours and emeritus staffing
- Assist in monitoring staffing requirements within designated Operation Areas in liaison with the Head of Clinical Workforce
- Check and authorise staffing swaps to ensure these maintain adequate cover
- Provide accurate and timely records of shifts undertaken by emeritus staff on a monthly basis to enable appropriate salary payments to be correctly administered
- In collaboration with the duty COM, arrange cover short-notice absences, allocating and recording emeritus shifts as required.
- Support the Clinical Director and nominated educational deputy in the rostering of the training/educational requirements, including compliance with mandatory training.
- Authorise and Input Abstractions in line with KSS policies and procedures ensuring that appropriate records are kept and annual leave allowances/TOIL are managed to maintain service provision
- Ensure that agreed procedures are followed in relation to the KSS Policy while on shift.
- Ensure that the Trusts computerised rota system is used appropriately in line with all KSS policies and procedures and the data held within the system remains confidential.
- In consultation with Clinical Operations Managers, prioritise use of own time and resources to ensure the best interest of KSS and of staff are observed.
- To attend relevant meetings & induction to outline the expectations of staff when in post in relation to absence reporting and rota compliance.
- Ensure that changes in circumstance of Service Delivery staff e.g grade/hours are actioned using KSS agreed policies and process, completing Staff Change Forms/Termination forms as necessary in collaboration with HR colleague
- Maintain effective working relationships with all departments within the KSS.
- Be flexible within the role and undertake other duties that are required and are commensurate with this role.

ADDITIONAL INFORMATION:

The closing date for this role is 16th July 2024. However, the role may close prior to this date if a suitable candidate is found.

Closing date 18-07-2024

REF-214935

Community Connector

Salary: £23,625.00 pa* (full time) *inclusive of outer London weighting

Hours : 37 hours pw

Contract: Permanent

Location: Slough (Flexible working arrangements considered, including Hybrid working between home base and community locations in Slough)

Mind in Berkshire is expanding our Community Connectors Team within East Berkshire.  A key role within a multi-agency team,  our Community Connectors will build relationships and support patients to access a wide range of community services and resources including social care, housing, family, debt and employment counselling that support maintaining good health and wellbeing.

Who we are

Mind in Berkshire works to support and represent people with mental health illnesses living across East Berkshire. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with National Mind we will not give up until everyone in our community gets the respect and help that they need.

Do you have the following key skills for this role?

· empathic and active listening skills

· experience in supporting people with their mental health and wellbeing

· strong networking and team skills

· good organisational and planning ability

· a positive approach towards finding solutions

These role provides a real opportunity to develop your skills in working with people, in the mental health charity sector.  You’ll be part of a supportive and dedicated multi-partnership team and have the opportunity to see your work bring about positive change.

As this role is based in the community with travel between several locations, you’ll need access to a vehicle for use during work hours. Alternative transport arrangements will be considered.

See job description for more details and a description of our benefits.

How to apply

Please send your CV and application form.

We will be assessing applications and interviewing on a rolling basis and we reserve the right to close the advert early if we fill the post. If you’re interested please apply early.

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check. 

Are you passionate about using data to drive social change and improve outcomes for women who are in or at risk of contact with the criminal justice system?

Join The JABBS Foundation as their new Database & Impact Manager and make a real difference!

Salary: £49,487.50
Team: Women and the Criminal Justice System
Location: Birmingham / London (Hybrid working model)
Duration: 2-year contract, with the possibility of extension
Hours: Full-time (35-hour week), flexible hours considered (minimum 28 hours)
Benefits: 11% pension scheme, 25 days annual leave and flexible working

The JABBS Foundation is dedicated to supporting women who are in or at risk of contact with the criminal justice system. They partner with women’s centres across the UK to develop their capacity to use data to improve outcomes and drive their influencing work. They are passionate about justice, rights, and empowering women.

The Role:

As the Database & Impact Manager, you will play a crucial role in managing, customising, and optimising their case management software, Microsoft Dynamics. You will work closely with stakeholders, including Pragmatiq, the University of Birmingham, and Trust Impact, to enhance data capabilities and build data maturity across their network.

Key Responsibilities:

* Database Development & Management: Design, develop, and maintain Microsoft Dynamics for women’s centres. Lead on requirements gathering and improvements to enhance functionality and user experience.
* Training & Support: Train team members and stakeholders on Microsoft Dynamics and Power BI, fostering a positive data culture.
* Compliance & Best Practices: Ensure compliance with GDPR and data retention policies. Lead the annual IT audit for Microsoft Dynamics.
* National Travel: Occasional travel to women’s centres and other locations across the UK (estimated two days a month).

Who We’re Looking For:

We are seeking a dynamic individual with extensive experience in database administration and development, particularly focusing on case management systems. You should demonstrate a strong passion for justice and rights, coupled with exceptional communication skills and a collaborative mindset.

This involves:

* Proven track record in successfully delivering complex projects.
* Experience in creating and delivering training materials for diverse stakeholders.
* Proficiency in Microsoft Dynamics and Power BI is highly desirable, but we can consider experience with similar software.
* Knowledge of GDPR and data protection requirements.

This role combines database administration with impact and learning. While extensive expertise in database administration is required, they welcome applicants who are committed to developing their skills in impact and learning. Ideally, you will have previous experience in the social sector, specifically within the charity and non-profit sector. However, individuals with similar backgrounds are encouraged to apply.

If you are committed to making a positive impact and meet these qualifications, we would be thrilled to hear from you. Please send a copy of your CV or profile to Priya Vencatasawmy and Neil Hogan at Charity People.

Closing date: 9am Friday the 19th of July

Due to the sensitive nature of the role, we are accepting applications on a rolling basis, if you are unable to meet the deadline, please let Neil know.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Are you passionate about making a difference in people's lives?

Do you thrive in a dynamic and compassionate work environment?

Primrose Hospice & Family Support Centre is seeking a dedicated Fundraiser to join our team and help us continue providing exceptional care and support for people with life-limiting illnesses in the north east Worcestershire region.  As a vital member of the Fundraising Team, you will play a pivotal role in securing funding necessary to sustain and expand our services.

We would welcome applications from candidates with demonstrable experience in fundraising, marketing or sales. However, if you are a people focussed person we would love to hear from you.

The ideal candidate will be self-motivated, creative and enthusiastic.  They will have excellent IT skills, good organisational and planning skills and maintain total honesty and integrity whilst representing the hospice.  If this is you, please apply to join our creative and professional hospice team in this exciting year ahead, as we strive to raise over the £1.95 million needed to deliver our expert care.

By joining Primrose Hospice & Family Support Centre, you will be part of a caring and supportive team dedicated to improving the lives of those facing life-limiting illness and bereavement. You will have the opportunity to make a meaningful difference every day.  If you are ready to use your skills and expertise to help us continue our important work, we want to hear from you!

Visits to the Hospice are more than welcome, or for an informal discussion please contact Adam Siviter, Fundraising Manager.

A DBS Disclosure check is required for this post.

Further details of how to apply can be found on the Hospice’s website.

Please complete the Application and Equal Opportunities forms and send with a covering letter to: Diane McCallion, Primrose Hospice, St Godwald’s Road, Bromsgrove, B60 3BW.  T

Closing date: Tuesday 2nd July 2024

Interview Date: Tuesday 9th  July 2024

Staff Survey 2023 – 100% of staff said they were ‘proud to work for this charity’.

Are you passionate about working with older adults who have care and support needs? If so, we want to hear from you!

Age UK Lewisham and Southwark are looking for a part-time Support Worker to escort service users to and from their Day Centre in Southwark, deliver a programme of day care activities, and to ensure their personal, social and cultural needs are met. The role is for four days per week, 11.30 - 3.30pm each day. There is some flexiblity regarding the start and finish time. 

The successful candidate will have a good understanding of the needs and issues affecting older people including dementia awareness, and have worked or lived experience of caring. They will be able to work as part of a team and travel within Southwark and Lewisham. Great interpersonal skills required along with the ability to work to Age UK Lewisham and Southwark’s values to empower and enable older people to lead fulfilled lives.

Age UK Lewisham and Southwark aims to provide a safe, inclusive workplace for people of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees and we strongly encourage you to apply if you are from a marginalized or underrepresented group.

Employee Benefits:

• Hourly rate above London Living Wage
• 26 days annual leave + bank holidays
• Additional 1 day leave for Birthdays
• Access to an Employee Assistance Programme including access to a helpline for partners and dependents
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech and home furnishing through AUKLS and spread the cost from their salary

For full details please download the Job Pack which includes a Job Description, Person Specification and Application Form.

Closing date for applications – 9am on 8 July 2024 

Interviews will take place week commencing 8 July and 22 July 2024 at Stones End Day Centre, Southwark 

The Live Fear Free Helpline is an award-winning, 24-hour helpline for survivors of domestic abuse, sexual violence, and all other forms of violence against women in Wales. We provide a listening and signposting service to survivors, family, friends, and professionals. In addition to our phone service, we also provide help and support via email, text message and web chat.

Closing date: 15th July 2024 

Interviews:  24th & 25th July 2024. Interviews will be held in person at our office in Penygroes, near Caernarfon. 

The successful candidate will be a member of the Helpline team, reporting to our Helpline Team Leader As part of the job, you will: 

Respond to enquiries to the Live Fear Free Helpline received by phone, email, webchat or text to:

• Provide a confidential information and signposting service to anyone experiencing domestic abuse, sexual violence and/or any other form of violence against women, and to those  

• contacting the service on their behalf.

• Evaluate and respond to need, and minimise risk to those experiencing domestic abuse, sexual violence, or other forms of violence against women.

• Refer service users to appropriate support services making use of the established referral pathways.

Full training will be provided.

As part of this role, you will be expected to work shifts on a 24-hour rota. Weekend and night shifts are a necessary part of the role.

Person Specification 

This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1, this includes applicants with lived experience of being a woman.We value diversity and are committed to ensuring that our organisation is an inclusive place to work. 

Do you have experience of: 

• Working within a domestic abuse, sexual violence, or violence against women service or similar.

• Providing direct Helpline support services.

• Shift work, particularly night shift work.

• Safeguarding of adults and children.

Do you have knowledge of: 

• An understanding of domestic abuse/sexual violence and the effects.

• Good understanding of the services available across statutory and voluntary sectors which could support survivors.

• Relevant knowledge of any, or all, of the following areas: Benefits, Legal issues, Housing, Safeguarding children and adults with additional support needs, Immigration 

Are you: 

• Able to communicate effectively in both Welsh and English, both orally and written with different individuals and organisations. 

• An excellent listener – With an emphasis on tact, empathy, patience and kindness.  

• Emotionally resilient with the ability to deal with emotive calls and contacts.

• Able to prioritise workloads and to multitask in a busy work environment.

• Organised, with the ability to record, report and respond to problems affecting the Helpline service.

• Able to build positive working relationships with colleagues across the organisation.

• Able to carry out own administration, demonstrating good IT skills and the ability to learn new software.

• Committed to your own learning and development, and able to take on new tasks with enthusiasm.

This is an exciting time to join the Medical Research Foundation, as we prepare to launch our new five-year strategy. We are looking for an enthusiastic Grants Officer who will assist in the running of research funding competitions to ensure that only the very best research and very best researchers receive our support.

The Foundation’s mission is to drive the life-changing advances of tomorrow, by laying the foundations for ground-breaking new discoveries today. We know that many health conditions are overlooked and underfunded, that new health threats will continue to arise, and that there will always be a need for high-quality, high impact medical research.

Reporting to our Research Manager, you will help us deliver our Research Strategy by helping to develop and deliver a range of funding schemes. Your main responsibilities will be to:

• support the delivery of specific funding competitions, such as our funding on the Impact of Climate Change on Health and in Mental Health research
• co-ordinate the peer review of applications ensuring delivery to best practice in terms of accuracy, impartiality and confidentiality
• convene and support the awarding panel, including preparation of meeting papers, logistics of panel meetings and reports
• be the first point of contact for enquiries from applicants and funded researchers
• develop and maintain working relationships with grant holders
• provide day-to-day administration for the research portfolio
• review grant invoices
• use our specialist grants management software to manage grant amendments, accurate documentation and invoice management
• assist in the delivery of scientific workshops and award events
• represent the charity at external events

Who you are

You are a motivated and enthusiastic individual who wants to develop a career in scientific and research management. You will be keen to get involved in projects aimed at achieving our ambitious research strategy.  We would like to hear from you if you can:

• demonstrate experience of working, studying or volunteering in a grant-giving or grant management role, or a research funding organisation, or a science-related environment
• demonstrate an interest in scientific affairs or medical research.
• communicate clearly in writing and verbally with colleagues, scientists and other stakeholders
• demonstrate good analytical skills
• work in an organised and methodical manner with excellent attention to detail
• demonstrate strong planning, organising and time-management skills with the flexibility to respond to team priorities and unexpected changes
• work on several projects with varying tasks concurrently
• find solutions to problems by reviewing best practice elsewhere
• demonstrate high level of IT skills, specifically excellent M/S Word, and  Excel.
• work confidently in a team and be self-motivated to work alone
• provide excellent customer service.

You may also hold a degree, preferably in life sciences.

We will offer you

We will offer a salary of between £32,000 and £35,000 depending on experience for a full-time 36-hour week (happy to consider part-time, min 0.8 FTE) and double-matched pension contributions up to 10% max employer contribution.  We offer 30 days of annual leave plus bank holidays (pro rata) per year, excellent financial, health and social benefits and an opportunity to join a dedicated team making a difference to human health.  We value spending time working in-person to develop strong connections with each other and with our mission, therefore we all work from our London office for at least 50% of our week with the option to work remotely for the remainder.

Hours: 35 hours per week (full-time)

Annual Leave: 28 days per annum, excluding bank holidays

Location: Hybrid working (Barnet / Brent and homeworking)

CB Plus is seeking to recruit a talented and creative Director of Strategic Development to join its newly formed Director’s Group.  The post holder will take responsibility for overseeing corporate performance, leading on fundraising and supporting the development and implementation of our strategy. We seek a sharp, dynamic, and experienced individual to join our team. The Strategic Development Director will be responsible for implementing the strategic vision of CB Plus through their role in corporate performance, development and fundraising. The successful candidate will be well networked in the charity sector, an experienced fundraiser, an effective presenter, and devoted to our mission.

Please see the job description for further information about the role.

Interviews will be held via  Zoom

Are you passionate about empowering individuals to achieve their full potential in the workplace? Harington is seeking a dedicated tutor to join the team and deliver an impactful Supported Internship curriculum.

Harington is a leading and trusted charity, supporting students with learning differences to develop life skills.

We provide individual education, training, and support across a range of activities including retail, horticulture  and employability, delivered from inspirational places and supported by a passionate team. Our Supported Internship programme offers a blend of classroom-based learning and hands-on experience within a real workplace environment with the Harington Gardeners and/or the Charity Shops. 

As a Supported Internship tutor, you will play a crucial role in guiding and inspiring our interns as they begin be their journey towards meaningful employment. You will facilitate a supportive learning environment where interns are immersed in real workplace settings, receiving continuous feedback and honing their employability skills. Your dedication and expertise will equip our interns with the confidence and competencies needed to thrive in adulthood and competitive employment.

Main Duties and Responsibilities 

• To effectively plan and deliver an employability curriculum whilst embedding functional skills (Entry 3-Level 2) and/or delivering maths and English qualifications at these levels. 
• Provide engaging teaching sessions that promote skilsl development and independence in the workplace.
• Implement appropriate assessment, target setting, recording, reporting and evaluation of the progress of the interns. 
• Identify interns skills to enable them to participate in a variety of work-based tasks to build marketable, competitive skills leading to employment. 
• Collaborate with the employers (Gardeners and Charity Shops) to create meaningful internship opportunities and facilitate successful work placements.
• To work alongside job coaches to perform specific workplace analysis, job analysis, task analysis, and job matching activities
• To seek appropriate future employment consistent with the interns interests and skills 
• As a personal tutor, be responsible for the emotional and social welfare of the interns. 
• Work with parents, local authorities and other supported internship stakeholders to support the progression of the interns
• To To demonstrate a commitment to the safeguarding of children and vulnerable adults in line with the policies and practices of Harington

Please note the closing date is 9am on 1st July 2024. The interviews will be held on July 12th 2024. 

Job Summary

To be the initial point of contact for customers accessing Huddersfield Mission services. To provide initial stage advice and assistance on a variety of needs. To work within the Advice Team to ensure the smooth running of Huddersfield Mission’s drop-in service, responding to requests for advice and support to customers and triaging them to the correct team member for support.

Main Responsibilities

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
• To ensure the effective delivery of the Mission advice drop-in, telephone support service and appointments service
• Maintain accurate and confidential case management records and contribute to monitoring information for the service
• To make onward referrals and signpost where appropriate to other sources of help, such as statutory and non-statutory agencies
• To work with our Community Champion and other health partners to support customers underlying health needs particularly where these might be addressed with community-based intervention.
• To ensure impartiality and confidentiality when dealing with customers
• Regularly update electronic case records using our Lamplight – our CRM system to enable continuity of casework, monitoring and information retrieval.

 Organisational Responsibilities

• To work in a non-judgemental, person-centred, asset-based way to enable customers to achieve positive outcomes, such as maximising income or accessing health and wellbeing services.
• A commitment to safeguarding children and adults at risk and to take appropriate action, in line with our Safeguarding Policy and procedures under the direction of our Designated Safeguarding Leads.
• To manage customer behaviour within the Mission policy.
• To implement and adhere to all Mission policies and practices in relation to all aspects of our work
• Any other duties and responsibilities, identified by the Advice Services Manager as are within your capabilities and level of responsibility, in order to meet the needs of the Huddersfield Mission
• To participate in meetings at the Mission, to promote partnership working with other support services within Kirklees
• To liaise with internal and external agencies where appropriate, including safeguarding referrals.

Employee Benefits

In addition to a competitive salary, we offer a stakeholder pension scheme where we will match the employee contributions up to a maximum of 6%.
We offer an employee Support program where staff can access a range of health and wellbeing activities.

Huddersfield Mission

Huddersfield Mission seeks to be a safe place for all in the heart of Huddersfield. We are an open and inclusive organisation that works with a wide range of people, but we recognise that we are particularly well-known for our work with people who are experiencing significant poverty, mental health, homelessness or addiction. Our strapline is Serving People, Changing Lives which highlights our approach of dealing with immediate needs and long-term or underlying causes. We value our staff and volunteers and support them with appropriate training and personal development.

Please see the job description and person specification for the full details.

About us:

• Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

• Our vision: A future where everyone can achieve their potential within and beyond prison.

• Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

About the role

The Hardman Trust supports people on long prison sentences to take their next steps in life. As the programme & volunteer coordinator your role is to help make this a reality through the coordination of programmes in line with our business plan, and overseeing the recruitment, onboarding and support of our volunteers. 

Your role is designed to flex to coordinate existing or new programmes as the needs of our organisation and its users evolve. In its first year, your role will be to coordinate our Penfriends letter writing programme and our grants programme. This will involve growing both programmes across the estate, liaising with prisons to ensure the smooth running of both programmes, and ensuring sufficient volunteer coverage. You will have day-to-day administrative support from our Office, Programmes and Grants Administrator to complete administrative tasks, and you will be supported by the Head of Service Delivery to embed an organisational-wide approach to volunteering.

About you

With an enthusiasm for our mission, you will be a good communicator, professional, well organised and eager to support those we are here to serve. You will work closely with the rest of the team to connect our work, create a cohesive programme offer, and ensure the smooth day-to-day delivery of our programmes and services with the needs of our service users at its core. You will build strong relationships with prison stakeholders across the estate, raising the profile of our work and seeking opportunities to do more to support the people we are here to serve: people on long term sentences.

We are keen that our staff grow and develop as the organisation grows and develops It is therefore essential that you are willing to complete a professional qualification related to the role, such as the ILM Level 3 in the Management of Volunteers. This will be paid for by The Hardman Trust.

-----

Location:  Working from home / Frequent travel across the UK (ability to use the London office if required)

Reporting to:  Head of Service Delivery

Hours:  Full time, 35 hours per week

Homemaker Southwest provides independent advice and support to people who require help in finding, setting up or maintaining accommodation throughout Devon.

As a Money Advice Caseworker, you will be responsible for delivering high quality support services to clients across Devon, by telephone and face-to face, to sustain tenancies and prevent eviction wherever possible, with due regard to Homemaker’s policies and procedures.

You will have experience providing money advice to individuals at risk of homelessness and contemporary knowledge of debt solutions and welfare benefits.

Important qualities include strong communication skills, the ability to work independently and empower others, and the capacity to simplify complex information for clients. While most appointments will be conducted over the phone, some clients will require in-home visits, so the job demands flexibility to travel and work from different locations, necessitating the use of a personal vehicle

MAIN DUTIES AND RESPONSIBILITIES

 Work with clients

• Ensure that clients receive a prompt and professional service.
• Provide advice and assistance through a range of channels: face-to-face, by phone, or by email. Seeing clients in office and at outreach locations and visiting clients in their own homes as required.
• Receive and respond to referrals from identified agencies in accordance with prevailing guidelines/funding.
• Provide support to clients including preparing accurate financial statements, budgeting advice, progression of debt options, advising on court proceedings for debt recovery and repossessions, and income maximisation to ensure take up of benefits and options such as backdating, overpayment and sanction challenges, appeals and representation if required.
• Keep the client at the centre of every case; check the client’s understanding and communication needs, agree on an action plan with clarity on who is doing what, encourage the client to be involved with actions as appropriate, keep the client informed of progress of case, and ensure cases are concluded in a positive way.
• Communicate and negotiate on clients’ behalf with third parties as appropriate.
• Give support in the sustainment of any tenancy, as appropriate.
• Ensure clients understand the terms of any tenancy or other legal obligation entered, or about to be entered into.
• Take a holistic approach to issues presented and signpost/refer to other services to help ensure that the advice and other support needs of the client are addressed appropriately.
• ·Ensure clients are encouraged to give feedback on the service they receive and take on any comments on ways we could improve the service.

Networking/Partnership

• Work closely with partner agencies
• Promote the services of the organisation to local housing, justice, social welfare, government agencies and other stakeholders.
• Contribute knowledge, expertise and ideas to appropriate local forums.

Administration

• Set up and maintain casework and other admin systems in accordance with organisation specifications.
• Maintain agreed monitoring and outcome information for commissioning agencies and internal management purposes.

Professional development

• Keep up to date with legislation, case law, and good practice in debt and welfare benefits advice, attending appropriate training courses, using online resources and reading relevant publications.
• Attend meetings as required by manager.
• Participate in staff development programmes, supervision and performance management meetings.

General

• Uphold the aims and principles of the organization.
• Comply with all the organisation’s published policies and procedures with attention to Health and Safety, Risk Management, Confidentiality, and Equal Opportunities.
• Comply with organisational, statutory and legislative requirements.
• Maintain regular contact with colleagues in Homemaker Southwest.
• Undertake other such duties as may be required to ensure the effective delivery and development of the service.