Team Administrator Jobs
Are you an experienced Call Centre Team Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do?
If so, you could be the Call Centre Team Leader we are looking for.
About the role
We are looking for a Call Centre Team Leader to lead a team of dedicated advisors across various contact channels.
Key Responsibilities:
- Team Leadership: Inspire and develop your team to excel in both inbound and outbound calls, as well as other customer service activities. Ensure they have the right tools and training to deliver crucial information, support, and gratitude on a wide range of topics, including health information, retail enquiries, fundraising, and event stewardship.
- Problem Resolution: Act as the go-to expert for swiftly resolving problems and complaints, benefiting both customers and the organisation.
- Customer Experience: Oversee all customer interactions and activities, helping the team enhance the customer experience, build strong relationships, and drive income growth.
- Performance Management: Set performance goals, provide constructive feedback, conduct 121's, assist with recruitment and ensure the wellbeing of your team. Identify and implement process improvements to boost efficiency and elevate the customer experience.
- KPI and SLA Management: Take ownership of the team’s performance, ensuring they consistently meet and exceed KPIs and SLAs, as well as customer expectations. Drive improvement by turning insights into actionable strategies while maintaining high standards of data accuracy and quality.
- Collaboration: Assist the Customer Service Manager in managing the wider team’s performance to meet or exceed targets and SLAs. Foster a culture of quality, fun, and continuous improvement.
We are looking to start someone in this role as soon as possible.
About you
You have a proven track record in customer service leadership, ideally within a contact centre environment. You’re experienced at setting performance goals, offering constructive feedback, conducting evaluations, and ensuring your team’s wellbeing. Your experience includes handling both inbound and outbound calls, implementing and monitoring KPIs, and effectively managing complaints.
To excel in this role, you should have:
- Outstanding IT skills, especially Microsoft Office, and familiarity with CRM systems and customer service software. Experience using a Helpdesk ticketing systems would be highly advantageous.
- A strong understanding of contact centre best practices, tools, performance metrics, and KPIs.
- Excellent written and verbal communication skills, including a great phone manner and strong presentation skills.
- Exceptional attention to detail, strong administrative and time management skills, and a proactive, solution-focused approach.
- Experience in conducting effective team meetings, delivering impactful updates, inspiring and motivating team members, and securing enthusiastic buy-in for changes and new initiatives.
Working arrangements
This is a fixed contract covering a secondment until April 2026.
This is a blended role, where your work will be dual located between your home and our Birmingham office( B37 7YE).Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week on Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage
What We Offer:
When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career.
We offer our staff generous benefits, such as:
- 30 days annual leave plus bank holidays.
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.
Interview Process:
This interview is planned to be in person interview which will take place through in person at our Birmingham Office (B37 7YE) on 4th Dec 2024.
Our vision is a world free from the fear of heart and circulatory diseases.
Normal working hours 9.30 to 5.30
8.5% pension contribution after successful completion of probation period
About us
We’re a thriving advice organisation that is part of the national Citizens Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System.
While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.
Why we need you
We aim to run a service that is accessible to all. A core part of achieving this objective is that at least one of our two offices is open to members of the public five days a week. Everyone is welcome to come in, find out about our services and how to contact us for advice.
You’ll be a key member of the reception team, responsible for greeting and booking in clients who have pre-arranged appointments, and assisting members of the public to understand how to engage with our services.
You’ll work with volunteers who are on hand to provide basic information, or signpost to other services where appropriate. When a client’s situation is more complex and full advice is required, you and the volunteers can show members of the public how to contact our Adviceline service. We also have some capacity to help people who are in need of urgent support on the day.
The reception is a busy, fast-paced and interesting place to work, the role can be richly rewarding for the right candidate.
Why you should join us
We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and helping to protect our communities from hardship, poverty and crisis.
We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.
Our commitment to EDI
We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.
Over the last few years, NHYC has grown to a team of over 70 staff. This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly. You should be well organised, a great communicator, and experienced in or willing to learn financial procedures.
This is an entry-level role. You do not need significant prior experience. We are looking for someone open to learning new skills, passionate about our mission, and willing to get stuck in to support the wider team.
The role is based at our day centre in Camden.
- Salary £27,144 – £29,952
- Deadline: 9am, Friday 29th November 2024
*Please note that we may close earlier if there are a high number of applications
The client requests no contact from agencies or media sales.
This is a Full-Time Contract from 10th March 2025 to 10th April 2026 to cover a staff member on Maternity Leave. The position is office based; however, we operate a hybrid working model and you will be expected to work 3 days a week in the office.
Position Summary/ Objective
To ensure the smooth functioning of the IFAW UK office, responsibilities include the delivery of core office services and facilities, processing mail and deliveries, providing HR and Finance support, welcoming visitors and other general office duties as reasonably assigned. The operations, administration, and office Coordinator works to ensure that IFAW meets fire, safety, and security obligations.
Role and Responsibilities
Office Facilities and Administrative Support:
- Ensure that the office is a professional, safe, and organised environment, maintaining office contracts and relationships with contractors.
- Liaise with building management on matters affecting the office facilities - service charges, utilities, building services – attending tenant meetings as required. Liaise with the Director of Finance and Operations UK on matters relating to the office lease arrangements.
- Oversee office security – ensure secure access to the office by staff, visitors, and contractors, issuing office fobs and managing their safe-keeping.
- Maintain office stationery and kitchen supplies. Ensure that all parts of the office are kept neat, tidy, and orderly and ensure confidential waste is removed appropriately.
- Induct new staff on the office protocols incorporating health and safety, fire, and security, to include visitors, temporary staff, and volunteers. Keep key policies and procedural documents up to-date and visible, and keep staff informed of provisions and changes.
- As Fire Warden, take lead responsibility to ensure that fire evacuation procedures are effective; maintain the Fire Logbook, fire equipment, fire alarm and fire doors. Conduct statutory checks on fire and electrical equipment. Ensure appropriate numbers of and training of Fire Marshals.
- Work with Director of Finance and Operations UK to evaluate appropriate office insurance to ensure adequate and appropriate cover.
- Undertake key projects to maintain the effective operation of the office and other duties as consistent with the post as requested.
Incoming and Outgoing Mail:
- Receive and process all incoming mail. Frank and dispatch all outgoing mail, ensuring it is sent in a cost-effective manner in accordance with procedures.
- Ensure that key staff members are kept fully trained on the franking machine and DHL/Courier services and that cover is put in place for days when the operations, administration, and office Coordinator is out of the office.
Miscellaneous:
- Work with the Director of Finance and Operations UK to maintain the UK HR records in accordance with legal requirements. Ensure all leave records are kept up to date and correct. Draft new staff contracts.
- Assist with UK recruitment ads and induct new staff members.
- Manage IFAW’s Travel Management Company and assist staff with booking travel and accommodation in accordance with the IFAW travel policy.
- Help with Board and Management visits and meetings in the UK.
- Manage the UK accounts invoicing inbox, processing office invoices and forwarding invoices to the correct departments.
- Process and deposit the weekly banking.
- Assist with other administrative or operational tasks as requested by the Director of Finance and Operations UK.
Qualifications and Education Requirements
- Proven organisational skills and ability to work in a collaborative and structured manner to get effective and efficient results.
- Excellent time management skills and prioritisation skills.
- Ability to act independently and to work effectively with staff at all levels across the organisation.
- Effectively able to multitask and deal with shifting responsibilities from across the organisation.
- Excellent attention to detail is essential.
- Strong team player with ability to use initiative and to take direction as required.
- Excellent communication skills, both written and verbal.
- Strong IT skills, including Word, Excel, PowerPoint, and Outlook.
UK Office Benefits
- 8% employer pension contribution
- 25 days’ holiday + public holidays + 5 discretionary days
- Cycle to work scheme
- Modern office
- Dog friendly office
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will change from time to time to meet the needs of the department and our company.
At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.
The client requests no contact from agencies or media sales.
Over the last few years, NHYC has grown to a team of over 70 staff. This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly. This role’s specific focus will be to support the Finance and Resources manager with general bookkeeping, analysis of financial information and ensuring compliance of financial procedures. You should be well organised, a great communicator, and experienced in or willing to learn financial procedures. This role does require prior experience in an administrative role.
The role is based at our day centre in Camden.
- Full-time permanent contract
- Salary £31,200-£34,736
- Deadline: 9am Friday 6th December
*Please note that we may close earlier if there are a high number of applications
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fundraising Administrator
Location: Vincent Square, London
Salary: £28,500
Hours: 35 hours per week
Contract: fixed term – 12 month contract
Details of our great benefits can be found here.
Overview of the Role:
We are looking for a proactive Fundraising Administrator to join the fundraising team in London, to support on a wide range of fundraising administration. Working across a range of income streams, you will support on mailings and event administration, financial processes, and other communications with donors and supporters. Based at our headquarters in London Monday to Friday, you will be present in our office to support our fundraisers and to deal with tasks in person which is particularly important during our busy spring and summer season.
Supporting our legacy and in memory team, our patrons team, and our philanthropy team, you will have excellent customer service skills alongside your ability to manage a range of different administrative tasks. As our Fundraising Administrator, you will play a crucial role in supporting our team and you will need good attention to detail and outstanding communication skills. This is an exciting time to join the team as we increase our fundraising for our projects and programmes.
To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to be there for everyone on their lifelong adventure with gardening. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet.
And we couldn’t do this without our people. We’re proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference. Our careers portal here provides a comprehensive overview of what we offer, the teams that work at the RHS and our great benefits.
Safeguarding and Inclusion
The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.
We may review applications as soon as we receive then so if you see a vacancy that you are interested in, please apply straight away as the vacancy will be closed as soon as we hire the right candidate. If you require any additional support with making your application, please contact Sharon Ellis and ensure to include the job title or job reference number REQ (found at the top of the advert) when emailing.
The client requests no contact from agencies or media sales.
We are seeking an experienced senior administrator to support the work of the Conference Office of the Methodist Church, managing administrative functions in a professional, positive and customer focused way. This position is maternity cover, and will be a 12 month fixed term contract.
- The postholder will take responsibility for particular work areas, processes and tasks, using their own initiative to ensure that deadlines are met.
- The post holder will have proven abilities as an administrator, ideally in a complex organisation.
- They will be a team player able to work closely with a wide range of individuals across the organisation.
- They will have strong interpersonal skills that enable them to develop effective relationships.
- They will be motivated to deliver good ‘customer service’ and understand what this looks like from the perspective of the ‘customer’.
- They will have a flexible and proactive approach to work, with strong attention to detail, which enables them to prioritise and proactively manage multiple and changing priorities.
- The Senior Administrator is required to embrace fully the ethos of the Methodist Church.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
If you require reasonable adjustments to made at any stage of the recruitment process, please contact the HR team, contact details are available on the website.
Closing Date: 26 November 2024
Interviews: 10 December 2024
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
Are you an immediately available Finance Administrator with experience of accounts payable?
Are you passionate about supporting individuals currently facing the challenges of custodial life and sentences?
If so then this exciting 1 year fixed term contract, Finance Assistant is the right opportunity for you.
Job title: Finance Administrator
Salary: £28,000
Contract: 1 year fixed term contract
Location: A short walk from Denmark Hill
Hours/pattern of work: 37.5 hours, 2 days a week in the office
In your role as Finance Assistant you will report to the Head of Finance and will support the wider finance team in delivering a timely and excellent service to the wider charity.
Your day to day duties as Finance Assistant will include;
- Processing accounts payable invoices
- Completing BACS and CHAPS payment runs
- Ensuring all suppliers are paid in a timely manner
- Processing high volume staff/volunteer expenses
- Completing credit card expenses
- Completing credit card statement reconciliation
The skills you will bring to your of Finance Assistant will include;
- Knowledge of debit and credits
- Experience of completing and processing expenses ideally in a charity
- Knowledge of Sage Line 50
- Excellent attention to detail
- Effective communication skills to liaise with internal and external stakeholders
If you are immediately available, have experience of accounts payable processes in a charity and want to apply for this role through TPP Recruitment then please do so by sending your CV to
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
£40,039 per annum
Full time, 35 hours per week
Permanent contract
London based contract with the option of hybrid working in the office and from home*
The Chartered Society of Physiotherapy (CSP) is looking for a proactive and organised HR Administrator to join our Human Resources and Organisational Development team. This role offers an excellent opportunity for a HR professional to support an experienced team and deliver a high-quality, generalist HR service to CSP employees.
You will be the first point of contact for staff with regards to a wide range of HR issues, ensuring that all queries are dealt with promptly or escalated where appropriate. As the person responsible for our recruitment and onboarding processes, you will provide first class support for managers, candidates and new starters in their CSP journey.
CIPD qualified (or working towards this) or with equivalent administrative experience gained in a HR environment, you will be confident in addressing queries from staff at all levels. This is alongside excellent attention to detail in order to keep our HR database up to date, including accuracy within the payroll input process. The role will have a busy and fluctuating workload requiring the instinct to plan and prioritise appropriately.
A commitment to, and understanding of, Equity, Diversity and Belonging (EDB) in the workplace, is also of the upmost importance. You will have the initiative to suggest where people related procedures can be improved, whether in relation to EDB, staff experience or team efficiency.
For an informal discussion about the role, please contact Anna Costello, Head of Human Resources and Organisational Development, at Head Office.
Why work for the CSP?
The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.
At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.
We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays (pro rata), Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.
*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.
To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).
To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.
Closing date: 10am, 28th November 2024.
Interview date: 16th December 2024 (In person at the CSP London office).
If you require any adjustments during the application stage, please email the Human Resources team at Head Office.
The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to EDB throughout the application and interview stages. To view our EDB strategy, please visit the website.
NO AGENCIES
Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.
- Administrative duties as required to ensure the efficient provision of the service, including setting up case files, ordering resources, attending meetings, taking and distributing minutes.
- Networking with people we support and commissioners to positively promote engagement with Together Trust services. This may include liaising with school SENCOs and GP practices.
- Managing a sign-out/return system for off-site use of resources within the TSS Team.
- Booking parents onto sleep workshops, inviting them to attend monthly coffee mornings and providing supportive listening.
- Giving advice to parents/professionals on appropriate support services.
- Working closely with TSS colleagues in the preparation of materials and resources to be used for therapeutic purposes and for training, e.g. visual resources, sleep programmes.
- Preparing resource packs for parents and professionals to a high standard.
- Educated to GCSE or NVQ Level 3
- Excellent numeracy and literacy skills
- Experience of supporting families who have children with additional needs, including knowledge and understanding of Autism spectrum conditions and the impact on young people and their families.
- Experience of working in an office-based environment.
- Proficient in Microsoft Office and various IT systems.
- Ability to work independently and manage own workload
- Understanding the significance of safeguarding and demonstrating a personal commitment to safeguarding.
Benefits:
- Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years. Holidays pro-rated on number of hours worked.
- Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Cycle to work scheme
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
- Access to our Employee Assistance Programme for you and adults at your home
Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters.
You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.
"
Please send your CV
Prospectus is delighted to be supporting the UK’s leading public sector trade union, with over 1.3 million members working in public services, private, voluntary and community sectors and in the energy services. Supporting members experiencing financial and emotional difficulties, they provide confidential advice and support services for members and their dependants, who may otherwise have nowhere else to turn. Due to an increase in grant applications, for their winter essentials programme, they are now looking for a full time (35 hours per week) Grants Administrator to join them, on a temporary basis, starting on Monday 6th January for a duration of between 10-12 weeks.
As a Grants Administrator you will work within the Casework team, providing support to members who are in financial difficulty or need advice and guidance, and/or signposting to other organisations. Due to an increase in grant applications, leading to a large backlog of claims, you will assist the team in reducing turnaround times, whilst managing your own individual caseload. The focus of the role will be assessing grant applications from members using an eligibility criteria, based on receipt of various benefits, as well as a variety of administration tasks.
To be considered for this role, you should have experience in a similar position, such as in grant giving, information, or advice services. Strong administrative skills are essential, and you should be able to organise and plan your workload effectively to deliver quality services. Candidates with knowledge of benefits and the use of eligibility criteria are encouraged to apply. Proficiency in Microsoft Office, including confidence with SharePoint, is required.
You will be required onsite (Kings Cross/Euston), 5 days per week (Monday-Friday) during the onboarding period and after this a hybrid working model will be considered, if all is working well with picking the role up, and able to work independently. Please only apply if you are available to start on Monday 6th January 2025.
Governance Administrator
Are you organised and detail orientated?
We are seeking a governance administrator to join the team, working closely with the executive assistant to the CEO to support the establishment of a robust framework for governance practices across the charitable trusts.
This is an excellent opportunity to make a meaningful contribution to the work of the Trusts by assisting in the development and maintenance of the governance framework.
Position: Governance Administrator
Location: London/Hybrid
Hours: Full time role (35 hours per week)
Salary: £32,304 per annum
Contract: 6 month contract
Closing Date: Monday, 25th November at 9 am
Interviews: Interviews will be held at the London office on Tuesday, 3rd December
The Role
The organisation is the operating office of 17 grant-making trusts established by five generations of the Sainsbury family. Each trust works autonomously as an independent legal entity with a separate board of trustees.
Responsibilities will include:
- Supporting the administration of governance activities including preparing documentation maintaining record
- Ensuring compliance with governance processes
- Providing administrative and logistical support for a wide range of meetings include scheduling, agenda preparation, minute taking and follow up on actions.
About You
You will have previous experience in an administrative, governance or compliance focused role with strong organisational skills and exceptional attention to detail. With the ability to handle sensitive and confidential information with professionalism, you will be able to proactively make suggestions for improvements and contribute to the development of effective processes.
Knowledge of governance practices is desirable but not essential.
About the organisation
This umbrella organisation facilitates the work of the grant making trusts and charities established by three generations of the Sainsbury family. It does not give grants, and is not affiliated with Sainsbury’s supermarkets (J Sainsbury plc). Each of the 16 trusts, together with associated charitable companies, was set up by an individual member of the family. Each trust is an independent legal entity with a separate focus and board of trustees, in many cases led by the family member who established it. The trusts work in many fields, including the environment, social inclusion, education, scientific research, the arts, and heritage.
Benefits include:
Core benefits include a generous pensions scheme (12% employer contribution), life assurance, income protection, private health and dental care, annual health checks and Employee Assistance Programme, along with a range of benefits designed to promote your work/life balance and make your time with the team enjoyable and rewarding.
You may also have experience in areas such as Governance, Compliance, Administration, Governance and Compliance, Governance Administrator, Compliance Administrator, Admin, Administrator, Governance and Compliance Administrator, Governance Officer, Compliance Officer, Governance and Compliance Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are seeking someone with great administrative and people skills to join our friendly team to support our Administration and Supporter Relations functions while being the welcoming face of Yeldall Manor. This is a fantastic opportunity for someone with excellent attention to detail and a passion for helping others to join a Christian organisation dedicated to supporting men in their recovery.
As the Administration Assistant and Receptionist, you will provide crucial administrative support for matters relating to supporters and their donations, helping to ensure smooth communication and effective fundraising efforts. Your responsibilities will include managing supporter records, processing donations, and providing general administrative assistance to the Administration and Supporter Relations Manager. As the first point of contact for visitors, callers, and residents, you'll warmly welcome guests and help direct enquiries as needed, and handle reception duties with professionalism. This involves managing the reception desk, including liaising with volunteers who assist with that function, accessing calendars, sending emails, and performing other basic administrative tasks to keep the front office running smoothly.
Yeldall Manor is a Christian organisation, and this role requires a committed Christian faith to meet the occupational requirements (in accordance with Schedule 9 of the Equality Act 2010). We ask all staff to engage with and support our residents in their recovery journey, offering encouragement in both practical and spiritual matters.
This is a full-time, permanent position (40 hours per week). We may consider part-time applicants (i.e. 4 days a week) for the right candidate. You will work as part of a small, friendly team within the Finance & Fund-Raising office, located in a beautiful rural setting. Lunch is provided daily with staff and residents.
If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a cover letter explaining your suitability for the role as outlined in the job description.
Yeldall Manor is committed to safeguarding and promoting the welfare of its residents, so the successful candidate will be subject to a satisfactory enhanced DBS check. If you are in recovery, you must have a minimum of two years’ clean time.
We look forward to hearing from you!
Please use your covering letter to demonstrate how you suit the role as outlined in the attached job description
Yeldall wants all those affected by addiction to heal, transform and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To provide a high-level and proactive administration service within the Membership Services Team, with a focus on excellent customer service, relationship building and offering informed guidance and support to RDA UK’s network of Member Groups, Accessibility Mark Centres, volunteers, participants and members of the public, throughout the UK.
The client requests no contact from agencies or media sales.
Office Administrator
Hours: Full-time - Permanent
Reports To: Operations Manager
Place of Work: London - Streatham, Clapham, Croydon
Salary: £25,235
Transform lives with The Nehemiah Project! We are seeking a dynamic and compassionate person to join our team as an Office Administrator. This is a full-time permanent position, working Monday to Friday. In return, you will receive a salary of £25,235, be enrolled into our staff health and wellbeing plan, and become part of our Nehemiah culture that is supportive, honest and incredibly rewarding.
What we are looking for
- Someone who has excellent personal organisational and relationship-building skills
- A welcoming and warm first impression – whether it is in person or via phone/email, you will often be the first person that people talk to when first engaging with Nehemiah
- A commitment to being a positive model of our Values
- A good level of computer literacy and proficiency in applications such as MS Office, Salesforce (or something similar)
Objectives of this Role
- To support the smooth running of the Recovery Programme Office
- To manage Nehemiah Residents’ Housing Benefit applications and accounts
- To liaise with the Volunteer Coordinator in assisting and supporting volunteers
- To maintain records and present management information reports to the CEO
- To work with staff to ensure the efficient functioning of the Nehemiah houses, including maintenance reporting, compliance checks, purchasing and budgeting
Please look at our Job Description and Person Specification for more details – even if you feel like you don’t tick every box, please don’t be discouraged from applying - we would still like to hear from you!
Perhaps most importantly...it is our expectation that anyone who is a part of Nehemiah aligns with and can demonstrate use of Our Values:
Belief: We believe in everyone’s potential for positive change
Respect: We value each other’s choices and differences
Kindness: We show empathy through our actions
Honesty: We build trust through being truthful
Empowerment: We help each other find our own purpose
What you can expect from us
- A 35 hour working week Mon-Fri, with an additional monthly paid on-call requirement
- 25 days annual leave, plus Bank Holidays
- A contributory pension scheme: Nehemiah will contribute the equivalent of 3% of your annual salary
- Staff Health Plan that includes insurance and wellbeing packages
Why Nehemiah?
Make a direct impact on the lives of those in need and bring positive change to the local community
Work with a passionate and talented team committed to our mission
Benefit from opportunities for skill development, leadership growth, and career advancement
Experience a culture that values innovation and always looks to refine our best practice
Application Process:
30 minute video call with a member of our recruiting team
In-person interview with relevant members of the management team (45mins-1hr)
To be considered please submit a CV and Supporting Statement/Expression of Interest
Interviews to be held on a rolling basis
This post will require an Enhanced DBS check to be processed for the successful applicant
REF-217 846
To be a centre of excellence for rehabilitating men from crime and addiction through the transformation of their lives