Supporter Services Officer Jobs

About ELBA
ELBA's mission is to bridge the gap between businesses and communities to drive social change and create opportunities for all. The organisation is dedicated to tackling the systemic issues of social mobility, poverty, and inequality, particularly in East London and surrounding areas. ELBA achieves this by mobilising the resources, skills, and expertise of the business sector to support over 36,000 beneficiaries each year.

At the core of ELBA's mission is the belief that everyone deserves the chance to thrive, regardless of their background or circumstances. By fostering partnerships between businesses and communities, ELBA aims to create sustainable change, improve access to services, education and employment, and build stronger, more inclusive communities. Through its programmes and interventions, ELBA works to ensure that economic growth benefits everyone and that barriers to opportunity are dismantled.

Each year, over 100 corporations and regional stakeholders channel their efforts, volunteers, resources, and social impact strategies through ELBA to achieve meaningful impact. The organisation is widely trusted and recognised for designing, managing, and measuring award-winning corporate-community investment partnerships. ELBA collaborates with leading organisations across financial services, law, insurance, professional services, real estate, and technology as well as with local charities, schools, universities, the NHS, and local authorities.

Job Purpose

The Operations Director is a strategic leader responsible for overseeing ELBA's operational functions to maximise community impact and strengthen corporate partnerships. This role is pivotal in ensuring that programme teams are empowered, supported, and held accountable for achieving their objectives. The Operations Director will work closely with the CEO and Partnership Directors to sustain ELBA’s position as a leader in Employee Supported Volunteering (ESV), social mobility, and place-based initiatives.

Working for ELBA

As well as a competitive salary we have a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active wellbeing and equalities programme led by staff; a varied and busy learning and development schedule; bicycle purchase scheme; and an Employee Assistance Helpline. In our staff survey our people tell us they love the interaction with active and caring colleagues; the worthwhile nature of our work; and great agency in how they deliver their objectives.

ELBA is a very diverse organisation, representative of the community we serve in East London. 

Key Responsibilities:

1. Leadership and Team Management: Oversee Heads of Programmes, fostering a culture of collaboration, accountability, and innovation; provide resources, support, and professional development to ensure teams meet objectives.

2. Operational Strategy: Develop and improve systems, processes, and KPIs aligned with strategic goals; champion Salesforce adoption and digital transformation.

3. Cross-Functional Collaboration: Enhance internal efficiencies, reduce silos, and align operational and programme activities with community and corporate needs.

4. Impact Measurement: Strengthen impact reporting frameworks, promote data-driven programme management, and ensure transparent reporting on partnerships.

5. Resource Management: Oversee budget planning and resource allocation; ensure financial efficiency and support programme delivery.

6. Compliance and Risk: Ensure compliance with regulations, develop risk management processes, and conduct regular operational audits.

7. Sector Leadership: Support ELBA’s leadership in ESV, social mobility, and community impact by staying ahead of sector trends and driving operational excellence.

Key Competencies:

• Proven leadership and team management experience.

• Strategic planning and alignment with organisational goals.

• Operational excellence with a focus on systems, processes, and reporting.

• Stakeholder management and data-driven decision-making (Salesforce preferred).

• Strong focus on impact measurement and resource efficiency.

Person Specification:

• Extensive senior operations and line management experience.

• Expertise in ESV, community development, and corporate partnerships.

• Knowledge of compliance, risk management, and regulatory standards.

• Skilled in resource planning, budgeting, and cross-functional collaboration.

• Experience in digital transformation and CRM systems.

Desirable:

• Formal project management qualifications (e.g., PRINCE2, PMP).

• Understanding of social impact measurement and safeguarding policies.

ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications. 

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.

The award-winning Black Swimming Association is recruiting a CEO to lead its close knit, passionate team into its fifth year of establishment.

In 2019, four cofounders came together in an attempt to make a difference. Nearly five years on, our small and dedicated team are committed to changing the narrative. What's our why? Through research and insights and programme delivery, we work to raise awareness of water safety and drowning prevention, in particular amongst African, Caribbean and Asian communities across the UK. By amplifying the voices and experiences of ethnically diverse and other marginalised communities, we aim to challenge the status quo and dismantle the barriers that prevent individuals from fully participating in and benefiting from aquatics.

Why do we want to hear from you? The BSA Group has been growing from strength to strength and is looking for an experienced leader to take us into this new chapter. The BSA group consists of the award-winning Black Swimming Association (charity) and Inclusive Aquatics (C.I.C) and the CEO role will contribute to the work of both the charity and the C.I.C.

If you're ready to make a difference to communities across the UK and be part of something truly impactful and inspiring, this is the job for you. A corporate title without the corporate faff.

Develop strategy, shape programmes, build partnerships, manage staff , support volunteers, raise funds: -all part of the director's role leading the organisation's efforts  to improve the lives and opportunities of refugees, asylum seekers and vulnerable migrants across Oxfordshire. 
Our director retires in May after five succesful years and we seek a dynamic and experienced leader to sustain, supportand refresh the organisation's work.
Based in Oxford and splitting time between office, home and places where we work, the new director will lead a team of about 30 staff and 200 volunteers delivering a wide range of programmes meeting the needs of new arrivals, longer term refugees, adults and children.
The new director will have strong all- round leadership experience, a supportive andcollegiate management style  and knowledge of refugee related issues.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Communications Officer plays a key role in executing the organisation’s communication strategy. This role involves creating and managing content for various platforms, supporting media relations, and contributing to the overall communication campaigns and public relations efforts. The Communications Officer will work closely with other team members and the marketing team to ensure that all communication activities are aligned with the organisation’s strategic goals and effectively engage target audiences.

About the Role:

1. Create engaging content for the organisation’s communication platforms ensuring that all content aligns with the organisation’s messaging and brand guidelines.
2. Collaborate with the marketing team to engage followers and improve reach.
3. Manage the collation, storage and dissemination of the organisation’s digital archives in line with established guidelines and operational requirements.
4. Prepare stakeholder media summaries and reports on the organisation’s media coverage and its key issues.
5. Maintain a database of media contacts that can be used to strengthen stakeholder management.
6. Report on the performance of communication activities using data and insights to inform future communication strategies and activities.

About You:

To be successful in this role, you will need:

1. Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, or a related field.
2. An understanding and awareness of the value of social media and their fundraising potential.
3. Experience in content creation, social media management, and media relations.
4. Strong writing, editing, and proofreading skills, with the ability to create content for different platforms and audiences.
5. Proficiency in social media platforms, content management systems, and graphic design tools.
6. Detail-oriented and organised, with the ability to manage multiple projects simultaneously.

Why you should apply:

Join Muslim Aid as a Communications Officer and play a pivotal role in shaping our communication strategy. This is an exciting opportunity to create and manage impactful content across various platforms, support media relations, and contribute to meaningful communication campaigns that align with the organisation’s strategic goals. Apply now to bring your creativity and expertise to a role where your contributions will have a tangible impact on communities around the world.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

We’re looking for a high energy and hands on Volunteering Officer with great people skills, who is well-organised and can work effectively in a busy environment. You will be supporting volunteers throughout their journey with Sufra, from first point of contact, to interview, to onboarding, to continued support, enabling our volunteers to flourish and feel valued.

Sufra NW London is a local charity established in 2013 to address both the causes and consequences of impoverishment in the community.

Based on St. Raphael’s Estate, the London Borough of Brent’s most disadvantaged neighbourhood, we work with families living in poverty, asylum seekers and refugees, and people experiencing homelessness and social isolation.

With the help of our volunteers and partners, we coordinate a network of food banks, kitchens, a community shop and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support and our award-winning community garden.

Our Volunteering Officer will help us to manage and support our 250 volunteers as well as growing our volunteer numbers through effective recruitment and retention so that we can effectively run our food bank, advice services, and community spaces to prevent hunger, fight poverty and build community.

The Housing Advice Practitioner will by providing tailored advice and guidance through mainly remote online or phone support, as well as in person housing advice at a weekly housing advice surgery in the community. The role will include advocacy, coordination with legal services, workshops, and ensuring sustained support for families. 

This new Information and Advice Support Service is established to a) provide a light touch swift response service for less complex housing issues; and b) develop mechanisms for the early identification of emerging housing problems. 

About the role  

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to individuals and families. This role involves responding to enquiries, conducting housing surgeries, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About you  

You will have experience of working with individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal and communication skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.  

About Kineara  

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.   

Are you ready to make a real impact? Age UK Doncaster is looking for an energetic Outreach and Engagement Officer to join our Keep in Mind service. Keep in Mind will be delivered by a network of Delivery and Support Partners. It will bring together collective expertise to achieve a whole systems approach to Community Therapy and Support Services. This role involves engaging with communities to ensure older adults and their families and other support networks can easily access essential support and information.

Key Responsibilities:

• Community Presence: Engage in local hubs, including GP practices, care homes, and family centers, to build awareness of dementia support available in Doncaster.
• Inclusive Outreach: Ensure that under-represented groups, especially men and the LGBTQ+ community, have access to vital services.
• Relationship Building: Partner with local services to promote key resources like Your Life Doncaster and Carers Wellbeing Service.
• Gathering Community Voices: Capture real-life experiences to help guide our support efforts.

What You’ll Bring:

IT and Social Media Proficiency: Strong skills in Microsoft Office and confidence using databases to manage information accurately. Be able to oversee promotional materials and the use of ordering and promotion systems and social media.

Passion for Community Work: If you have great interpersonal and communication skills; experience in social care or health and are looking for a new career path, we’ll provide training to set you up for success.

Motivation and Empathy: A natural ability to connect with diverse, socially excluded groups and make a positive impact in their lives. Have active listening skills and be able to hold motivational person centered conversations.

Job Title:  Finance Officer
Reports to: CEO
Salary: £28,000 to £34,000 per annum
Hours: Full-time 40 hrs a week, 9am – 5.30pm

Bridge for Young People provides a home and support to young people (aged 16-25) who are leaving care or who are homeless. We have three houses in West Berkshire where we provide young people with a stable home, emotional support and practical help as they move into independence.

We are seeking a resilient, organised and self-motivated Finance Officer that has an exceptional eye for detail.  The Finance role is varied and includes a broad range of charity, financial and budgeting responsibilities as well as working with the Support Services Manager in supporting young people in their tenancy sustainment.

Principal Responsibilities

Financial Management and Reporting

• Process all financial transactions within QuickBooks and perform reconciliation of all control accounts and bank accounts monthly
• Carry out bank reconciliations and month end procedures as required
• Record and monitor donations and grants, restricted and unrestricted, ensuring they are error-free
• Prepare and process monthly support invoices
• Process payments, following authorisation, via our Faster Payment’s system
• Ensuring bank protocols and records are up to date concerning authorised signatories
• Provide high quality and effective financial reporting, support and assistance to the CEO and Corporate and Community Fundraiser
• Creating and updating budgets and forecasts for overall operations
• Coordinating the Payroll submission and payments in collaboration with payroll company
• Preparation of Housing Benefit Schedules for new properties
• Monitor and review financial systems and procedures and recommend, devise and implement more effective and efficient procedures
• Highlight financial risks to the CEO and suggest/develop possible mitigations
• Advise and adhere to Financial Policy and protocols and authorisation protocols.

Tenancy Management

• Act as the primary contact for young people’s questions and concerns on issues such as rent payments and service charge queries
• Manage housing benefit claims, liaising with young people and West Berkshire Council
• Calculate young people’s rent on receipt of monthly payslips
• Track rent and service charge payments to identify any delays or arrears, liaising with young people and the Support Services Manager as necessary
• Manage arrears.  Communicate with young people to remind them of overdue payments using a supportive approach
• Keep the Support Services Manager informed of persistent non-payment by young people, following procedures when necessary.

Technology

• Lead in providing technology recommendations to CEO
• Managing relationship with outsourced IT function

General Responsibilities

• To understand, adhere to and actively implement all the policies and procedures of Bridge for Young People and its services at all times
• To support the CEO in the development of strategies and the financial plans
• To operate and comply with the provisions of the General Data Protection Regulation and relevant Bridge for Young People policies on data protection during the course of undertaking the role
• To undertake training as required
• To assist with other work, events and projects as needed 
• To undertake additional tasks reasonably requested by the CEO and the Charity Team

Additional Training Provided

• General on-the-job training.  The successful applicant will also be required to undertake training identified and set out in Bridge for Young People’s Training and Development Policy and Procedures.

Personal Specification

Essential

• Financial management/bookkeeping qualification
• Experience of using an accounting package
• Ability to present financial and written information clearly, accurately and to a standard appropriate for external presentation
• Excellent time management and organisational skills to be able to deal with a multitude of tasks and a range of priorities
• Excellent communication and interpersonal skills, including the ability to explain financial information to non-finance managers
• Strong Microsoft Office skills
• Eligible to live and work in the UK
• A DBS check will be required

Desirable

• Working knowledge of charity accounting including principles of restricted fund accounting
• Experience of using QuickBooks
• Familiarity with charity accounts
• Experience with providing tenancy sustainment support
• Awareness of technology / managing outsourced IT function
• Understanding of challenges facing care leavers and homeless young people

Why work for Bridge for Young People

• Supporting young people and making a difference
• Opportunity to develop your career as charity grows
• Training opportunities to enhance your skills and knowledge.
• Employer’s pension contribution to NEST scheme

Are you ready to lead and inspire? We’re thrilled to recruit for the position of Head of Membership Services at Kingston Students’ Union. This is an exceptional opportunity to shape the future of our Membership Services, making a meaningful impact on the lives of Kingston students.

As a key member of the Senior Leadership Team, you’ll lead the strategic planning and development of our Membership Services teams. Your mission: to deliver outstanding operational services that create a tailored, student-focused offering. By reflecting on the diverse needs of our student communities, you’ll drive engagement and elevate member satisfaction to new heights. 

This is a dynamic role where no two days are the same. From developing innovative strategies to supporting talented teams, you’ll thrive in a fast-paced environment that values creativity, collaboration, and results. If you’re passionate about empowering students and delivering exceptional experiences, we’d love to hear from you. 

Not sure you tick every box? 

If you think you have what it takes to join our team but don’t meet every point in the job description or person specification, we’d still love to hear from you. Let’s have a chat to explore how your skills and experience could help us achieve great things for the Union and our members. 

We can’t wait to see your application! 

Click this link to view the full job description 

Closing Date for Applications: 27th January 2025 

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

The income processing officer will take the lead in maintaining and optimising our fundraising income processes. This is a new role, which will be at the forefront of ensuring our income processes are efficient, comply with Gift Aid regulations, meet PCI compliance standards and contribute towards the best possible supporter experience.

The successful candidate will work collaboratively with teams across the charity, communicating with colleagues at all levels. They’ll build relationships with internal and external colleagues, including managing the relationship with our Gift Aid volunteers.

The role is perfect for someone with a passion for process management, who’ll thrive on ensuring that our income processes are running efficiently and compliantly.

About you

Our successful candidate will be a collaborative individual who enjoys building relationships with colleagues and external stakeholders, including volunteers.

Highly organised, proactive and calm under pressure, you’ll be able to prioritise and manage multiple tasks and projects simultaneously to deliver agreed outcomes.

You’ve excellent attention to detail and will be meticulous in monitoring processes to maintain compliance and ensure they’re working optimally.

Ideally you’ve a good working knowledge of HMRC’s Gift Aid regulations and PCI compliance, or experience of working with regulations of a similar complexity, but full training will be provided for the right candidate.

If you’re a collaborative, organised, proactive and detail-orientated individual with a passion for maintaining and developing processes, we’d love to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home. Occasional travel may also be required for the role.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9am on Monday 6 January 2025

Interview date: Tuesday 14 and Wednesday 15 January 2025

We’re on the look out for a new member of our team, a new member of our Executive Team, and someone that is going to be part a key part of this inspirational organisation, We Are Survivors. 

Could you be our new Criminal Justice Services Director?

Are you the person that wants to lead an amazing team of therapists working both outside in the community and inside prison and secure settings?

Do you want to inspire a team of ISVAs, the first male focused ISVA team in the UK to do more for those victims/survivors in the criminal justice process as the system across England and Wales is straining?

Do you, like us, think that every person has the capacity to create change and so want to be part of an organisation that is not only ground breaking but now the largest male victim/survivor organisation in the UK?

The Criminal Justice Services Directorate is an incredibly important part of our organisation, delivering services in the community and in secure settings including Prisons, with a range of individuals and groups that have all been impacted by sexual harms (including sexual abuse, rape and sexual exploitation, or boys and men) alongside the impact on their families and friends.

Over the past 15+ years we have grown as an organisation, both physically and metaphorically, and we’re now supporting approximately 2,500 male survivors every single year across all our services in the Community Services Directorate and the Criminal Justice Services Directorate. The current state of the criminal justice system, the difficulties in the mental health system, the cost of living and other societal pressures will make the next few years both challenging and fascinating and you could get to help shape our local and regional response, along with influencing the national discussion on tackling sexual and domestic abuse, gender-based violence, and the ever-growing prison population.

This role is one that will give you the opportunity to use your:

• strategic planning skills;
• systems leadership experience;
• people management and influencing; and
• governance and performance leadership.

You’ll work with the Community Services Director and the Operations Director, and alongside the Deputy Chief Executive Officer to be part of the Executive Leadership team; whilst supporting and working with the Chief Executive Officer to ensure we make our vision a reality.

 The Operations Officer is integral to the smooth functioning of Action Tutoring’s daily operations, providing essential logistical and administrative support while serving as the initial point of contact for external stakeholders. The Operations Officer plays a key role within the Operations team by managing inquiries received via the Action Tutoring phone line and inbox and supporting the broader organisation by overseeing logistical arrangements with the Operations Manager. This includes travel and accommodation logistics, diary management, event support, resource management and office space coordination. The role involves collaborating with others, including working closely with IT service providers to ensure seamless service delivery and with the HR team to complete administrative processes for new starters and leavers. Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff and, as a growing charity, there are plenty of opportunities to take on new areas of responsibility.

Please read the attached job description and job pack for more information. 

Position: Stories Officer
Type: Part-time (14 hours a week), fixed term maternity cover until 16 January 2026
Location: Office-based in London with flexibility to work remotely 
Salary: £10,316 (FTE £25,791) per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity

*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

We are looking for a Stories Officer to play a key role in our content work.

The Stories Officer will support the Stories Manager in producing and co-ordinating story-focused content, including blogs, features and film content. 

This role will manage the stories inbox and work with colleagues and teams to distribute this content and maximise our MS community’s impact, while ensuring our communities have a positive experience when they share their stories with us.

Closing date for applications: 9:00 on Monday 6 January 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Responsible to: Support Team Manager

Location: Based in Loughborough, England. The role requires travel to all locations where Baca Services are delivered.

Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Contract: Permanent

Salary: £24,150 - £27,760 per annum FTE

Overall Purpose

• To provide support and care to young people who are newly arrived in the country, providing the foundations for them to rebuild their strength, dignity and grow their hope for their futures.
• To partner with social workers and representatives from other agencies, for the benefit of the young people.

Duties & Responsibilities

• To be a key worker for a number of young people who are in the care of Baca, providing high quality holistic and therapeutic support for their transition to adulthood.
• To deliver young people services in line with Baca’s Theory of Change, to enable young people to achieve the following outcomes, ensuring it is of the highest quality:
• Improved Physical Wellbeing
• Improved Emotional Wellbeing
• Increased engagement with Education, Employment and Training
• Increased Social engagement
• Increased Personal Safety
• To work proactively and collaboratively to ensure all young people are safeguarded and taking the initiative in resolving any issues that may arise with young people.
• To be a role model to all young people in Baca’s care, providing care and compassion without discrimination of age, race, colour or behavioural issues.
• Support young people to understand expectations of them and the support on offer to them from Baca and other agencies.
• Support young people in developing essential life skills in line with the individual support plan to prepare them for independent living. Training young people in living skills such as washing, cleaning, cooking and safety food shopping and budgeting; proactively and intentionally in line with the Baca progress plan.
• Support young people in developing their skills and interests in education, vocation or hobbies. Ensure young people’s interests, hobbies and aspirations are identified by getting alongside young people and working with the team.
• Be an active part of a diverse environment of staff and young people from different cultures and backgrounds.
• Support young people to engage socially at Baca and in the wider community to build positive trusting relationships with others through one to one and group social times, engaging in clubs and activities.
• Take part in planning and attending day trips and Baca’s annual residential week.
• Develop excellent working partnerships with social workers, solicitors, teachers, volunteers and other partners to provide a holistic development package for each young person enabling them to become independent.
• Actively plan, prepare and participate in all meetings and events that are related to the support of the young people.
• Prepare young people for meetings and help them to understand what is being communicated.
• Transport young people, in line with our lone working policy, to events and meetings making sure they are on time using your own car in a safe and legal manner.
• Support young people to communicate and express their own wishes and voice regarding all aspects of their life and future.
• Develop and maintain excellent communication with all members of the team and all external partners and supporters.
• Keep good records and carry out all administrative work required as part of the role, such as month end reports and support plans, on time and in a consistent manner.

General

• Be adept in employing the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Adhere to all Baca’s policies and procedures.
• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation.
• Take ownership of all administrative aspects of the role.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy.
• Ability to work flexible hours, including occasional evenings and weekends, in line with the needs of the team.

Personal specification

Baca is looking for a Support Worker who can join the support team and provide support, care and be a role model for young people who are newly arrived refugees and victims of trafficking aged 16 to 18. They will be motivated and passionate about the work that Baca does and the young people in our care.

The successful applicant will have the ability to ensure the support we give to the young people is of the highest quality and goes beyond the statutory standards set. They will be very approachable, reliable and a strong team worker. Someone who is supportive, approachable, responsible, reliable, personable and willing to be flexible. They will be a great people person who can develop key external relationships. They will also be a very organised and proactive individual. The successful applicant will need access to transport as the role requires visiting the young people in their homes and attending different appointments/meetings across the midlands. The successful applicant will subscribe to and work in line with Baca’s vision and values.

The role will require the successful candidate to complete an enhanced DBS check.

Knowledge and Understanding

• Alignment with Baca’s Value to achieve our vision, mission and strategic goals.
• Ability to respond to change at short notice.
• Able to work as part of a highly diverse group of people.
• Able to work in partnership productively with teams internally and external stakeholders.
• Knowledge of safeguarding practices.
• Able to be accountable, take responsibility and be willing to learn.
• Self-motivation and flexible attitude to work.
• Proactive individual who is willing to take initiative in getting involved in a range of activities.
• Ability to be patient, calm and tenacious in very challenging circumstances
• Have a genuine concern for and commitment to young asylum seekers/refugees, and unaccompanied young people in particular.
• Driving Licence that allows you to legally drive a car in the UK.
• Access to your own car

Please note we cannot provide sponsorship for this role. Further information about the role, competencies and experience can be found on our website.