Supporter Services Coordinator Jobs

Islington Centre is seeking a committed and motivated English Language Coordinator. Do you want to help refugees and asylum seekers in London?  Have you got English language teaching and coordinating experience in working to support refugees or vulnerable people?  If so, this exciting opportunity could be for you. Islington Centre for Refugees has been helping to integrate refugees since 1997.  We engage with our clients each day and are currently working in-person and online. We operate online every day and in-person from the Centre’s premises in Islington on a Tuesday, Wednesday and Thursday. We create a community, teach English, provide a support service and a therapeutic and creative space with arts activities and sports that help people who have suffered trauma.  You will be working directly to deliver and teach a range of English Language Classes and Sessions and ensure that our English Teaching Session Leads are delivering quality sessions. The role requires someone who is resilient, professional, self motivated with a strong work ethic and determination, creative, attention to detail, the ability to make decisions and strong empathy for the clients we work with. The role requires working both at the Centre and from home. If you’d like to apply, please download the Application Form and Job Description/Person Specification and email us your completed Application Form.

Please note we CANNOT accept applications without a completed Application Form.

Closing date: 8th September 2024

Interviews: Shortlisted candidates will be called to interview.

KCLSU is looking for an Arts and Media Development Coordinator to ensure our students thrive and enjoy the best possible university experience at King’s College London. Areas of work will include amongst others working with KCLSU Student Media and Arts groups as well as supporting and developing KCLSU's student-led broadcast, digital and print journalism and creative arts groups. 

Responsibilities include:

Student Media & Arts Group Development

• Provide support for student media and arts groups, enabling them form, grow and thrive through a group development and accreditation framework.
• Support student media & arts groups to participate in national competitions and events
• Deliver an effective engagement plan with student media & arts groups, utilising appropriate methods of mass and targeted communications; and efficient approaches for managing day-to-day enquiries.
• Understand the short and long-term resource needs for our students media & arts groups, working with relevant KCLSU and KCL departments and external facilities to ensure KCLSU student groups have access to quality facilities that enable their activities
• Have oversight of specialist equipment and technology required by our student media & arts groups, ensuring effective management of inventory, up-keep, renewal and storage.
• Ensure adequate technical support is in place for student groups to ensure safe and smooth running of KCLSU Student Media Suite spaces.
• Develop the financial sustainability of student media & arts groups through
  membership fees, supporting sponsorship opportunities and coordinating grant
  funding allocation.

Projects & Events

• Project Manage the Arts Festival to bring the arts to the wider membership.
• Project Manage the Student Media Awards Night to celebrate and recognize our student media groups.
• Work with student media and arts groups to develop events and activities across the year that engage the wider student community such as on campus arts exhibitions & film festivals
• Lead on the delivery of performances and exhibitions across Community Events and KCLSU Awards.
• Working with the Community Development Team to develop strong student media partnerships and student-led content across our Varsity, Welcome Fair and Election projects.

For further details and Person Specification, please review our Job Pack.

Benefits of Working for KCLSU:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 34 days annual holidays including Bank holidays, volunteering days and wellbeing days
• Discounts and Venues
• £30 wellbeing allowance per term
• Employee Assistance Programme
• "No meeting Friday" ethos
• KEATS Learning Platform & LinkedIn Learning subscription
• Death in Service
• Access to Kings Libraries

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavour to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility: To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union
• Trustees should not apply for a role whilst in their term of office, or should their application be accepted or progressed to the interview stage.
• Ex-Trustees can apply for student staff (non-administrative) roles, as soon as they finish their tenure.
• Ex-Trustees can apply for career staff / permanent staff roles, only after a year has passed of them being a trustee. Applications submitted within the year should not be accepted or progressed to the interview stage.

Greenwich Music School drives creative, artistic, and personal growth through exceptional, accessible music lessons for all.

This flexible role offers the opportunity to make a meaningful impact in our community across the region, and is perfect for those seeking a rewarding part-time position with the freedom to balance work with other commitments.

Location: Fully remote or hybrid (up to 50% on-site in Greenwich, London)
Hours: Part-time, 22.5 hours per week
Salary: £16,200 (£27,000 FTE) 
Reports to: CEO 
 

About Us:

Founded in 2016 by professional musicians and educators Bethan and Ed Scolding, Greenwich Music School is a registered charity and a centre of excellence in music education. We believe in the transformative power of music and are dedicated to making high-quality music education accessible to all, particularly those who face barriers to learning.

Our impact is best expressed by the students and families we serve:

• “It feels kind of good to be the first one in my family to learn a musical instrument.” - Laksh, 10
• “What amazing work you are doing to bring the chance of learning music to people that may not be fortunate enough to access it. I hope this donation helps someone else to enjoy that too.” - Samantha, supporter and parent 
• “Mia has been offered a gifted and talented place in her secondary school. Thank you for your support and for the excellent teaching.” - Parent

With a team of 40 outstanding teachers and over 650 students with weekly lessons across multiple venues, we have rapidly grown into a beacon of quality and positive change in South East London. We have ambitious plans to continue expanding our impact over the next years. 

As an innovative startup we are constantly looking for aspects of our work and service that can be improved or enhanced, in the service of our community. 

Join us and be part of a mission that changes lives through the power of music.
 

The Role:

As the Student Services and Operations Co-ordinator, you will be the first point of contact for all new enquiries and for queries from enrolled students and parents. You will be the voice of Greenwich Music School, embodying our values of positivity, creativity, quality, and respect. Through smooth communication and efficient scheduling you will create opportunities and solve problems for learners, enabling them to discover and achieve through music. 
 

Key Responsibilities:

Customer Service and Enrolment Coordination:

• Act as the first point of contact for new enquiries, enrolled students, parents, and teachers. 
• Ensure all messages are responded to within two working days, consistently providing timely support by maintaining an ‘inbox zero’ approach. 
• Efficiently manage and prioritise a high volume of incoming queries to ensure a consistently smooth and supportive customer experience, from initial contact through to enrolment and ongoing student engagement.
• Liaise with CEO, Principal, teaching team and other specialists as necessary, including for specific streams such as bursary applicants and students with SEND, ensuring they receive the support they need.
• Track contact through our CRM and process data securely.
• For candidates based in or near Greenwich, the role may also include assisting student performers at our concerts and events, printing and packing, opening up teaching rooms for hire, moving and setting up equipment.

Scheduling and Lesson Management:

• Schedule and manage an efficient lesson timetable each term, accommodating individual lessons, group courses, and early years classes.
• Update and adjust schedules as necessary, taking into account multiple variables to ensure optimal use of resources and teacher availability.
• Efficient use of technology including the lesson booking and calendar platform, Slack, Google sheets, Zoho CRM, and other apps and services as required (training provided). 

The role may also include other administrative tasks and assistance within reason, to ensure the smooth running of the charity. 

About You:

• Highly Organised: You excel at managing multiple tasks efficiently and can handle a high volume of communications with ease.
• Excellent Communicator: You have strong written and verbal communication skills and can engage professionally with students, parents, and teachers.
• Tech-Savvy: You’re comfortable learning new software and tools for scheduling and communication
• Self-Motivated: You work well independently, taking initiative to solve problems and improve processes.
• Empathetic: You understand the diverse needs of our community, particularly those requiring special support, and can navigate these with sensitivity and care.

Benefits:

• Flexible working hours to suit your schedule.
• Opportunity to contribute to a meaningful mission in a supportive, community-focused environment.
• Be part of a passionate team dedicated to making music education accessible to all.

We have an exciting new opportunity for a Social Prescriber to join our team in Merton.

The Merton Social Prescribing service is one of the most established and mature services in the UK and is celebrating its 7th anniversary this year. We are seeking an individual to join our successful service in Southwest London. This role will help to strengthen the links between Primary Care, voluntary and public services to improve patients’ health and wellbeing. 

You will provide a person centred service to patients within Primary Care GP practices in Merton, and you will also support each patient to access appropriate services provided by voluntary and community organisations and other agencies. 

Social prescribing expands the options available in Primary Care by creating a ‘managed’ way for referrals of patients with social, emotional and/or practical needs. Patients ca n be linked to a variety of local non-clinical services in the community. These include leisure, social activities, education, welfare, housing and employment advice and support. 

About The Role | How to Apply: 

• 17.5 hrs per week - 2.5 days  - 9 - 5 pm including Friday

• 1 year fixed term contract - hybrid role - initially with possible extension

• £ 32,964 per annum plus 5% pension, includes Outer London Weighting, generous annual leave and excellent training opportunities

• Closing date for applications:  Sunday 8th September 2024 (midnight)

• Please ensure that you fill in your application using the job specification headlines. Applications may close before the deadline, so please apply early to avoid disappointment.

• Formal interviews will be held on Monday 16th September 2024 

• Applicants will be notified by email if they are to be invited for interview a few days prior to the interview date

Who are we looking for to join #TeamGMYN?

We are looking for a skilled and enthusiastic Programme Coordinator to lead our programme for care leavers in Bolton. The programme funded by The Albert Gubay Foundation is in its second year of providing much needed support for care leavers to aide their transition to adulthood.

The activities provide individuals with opportunities to develop essential life skills, increase their wellbeing and create new support networks.

The programme will help individuals to build new friendships, develop aspirations and gain access to a supportive worker who they can approach for advice and guidance.

We are looking for a Programme Coordinator that can be a flexible and committed team player. In return you will have the chance to have creative ownership of this programme, bringing your own skills and ideas to make it an amazing experience for young people to be involved in.

In this role, you will need to be confident in inspiring and engaging care leavers and be able to develop positive partnerships with various stakeholders.

The main activities delivered through this programme include:

• Life skills workshops such as cooking, budgeting, travel training.
• Creative/outdoor activities such as music, cooking, drama, art, sport etc.
• One-to-one support to provide bespoke guidance so young people can overcome barriers to access education, employment and training opportunities.

A key part of the role will be promoting the programme to stakeholders and working to recruit young people. The successful candidate will integrate themselves within the Bolton Leaving Care Service to ensure we receive referrals for the programme.

Key responsibilities

• To develop effective relationship with care leavers.
• To deliver positive life skills, wellbeing and employability focussed activities enabling young people to develop key skills and experiences.
• To deliver one-to-one sessions with young people to support development and progression towards education, employment and training opportunities.
• To promote the programme to key stakeholders.
• To develop close working relationships with referral agencies such statutory services, voluntary organisations, and colleges.
• To monitor and report on programme outputs and outcomes using GMYN’s programme management database.
• To ensure that all participants and staff are safeguarded and that all activities are delivered safely.
• To effectively project manage the programme, ensuring that all planning, budgeting, recording, and reporting is up to date.
• To ensure that all activities are youth led and youth voice embedded in the programme.
• To conduct administrative tasks related to the role including internal and external communications, programme planning and data inputting.
• To perform any other reasonable duties and responsibilities that contribute to the organisations overall aims and objectives.
• To undertake training and development as agreed with line manager.
• You’ve written this as one-one further up, so just needs to be one or the other.

For further infomation on the role, the personal specification and GMYN more widely, please download our job pack, available on this page. This provides all the information on how to apply and more details regarding the role.

Thank you for showing an interest in joining GMYN!

Customer Service and Administration Officer

Hours: 28 to 35 hours per week

Starting salary: £25,767 (pro rata)

Location: Contractual base is our office in Chorley.

Contract: fixed term for a minimum of 12 months (potentially longer dependent on funding)

Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities? 

We’re looking for a bold and caring person to join Lancashire Mind in a new role: Customer Service and Administration Officer. You will support our range of services with administration support and provide vital customer service support to those contacting Lancashire Mind.

To succeed in the role, you will need excellent administration skills and be highly proficient in Microsoft Office and using databases. You will be warm and friendly with excellent customer service skills, often with people who may be in distress due to their mental health.

You will be flexible and adaptable with excellent time management and organisational skills. This is an exciting time as Lancashire Mind is growing and we want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible. 

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between xmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)

Please note: This post is subject to an enhanced DBS check.

Deadline for applications: 9am on 23 September

Interviews will be held on 1 October

Registered Charity Number 1081427

Registered Company Number 3888655

Lancashire Mind

We are looking for an experienced Regional Development Coordinator, to lead the coordination and management of all aspects of the StreetDoctors operations within the Southwest and South Wales Region (Bristol, Exeter, Cardiff and Swansea) and to ensure our programmes are fit for the future.

We are an award-winning national charity which trains over 9,500 young people affected by street violence each year in emergency first-aid through a team of 350 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for the Region, you will provide leadership in partnership development, volunteer management, the delivery of training and maintaining quality standards.

The key areas of focus include:

● To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
● To develop and manage engaged volunteers and youth workers and ensure their expectations are aligned to the organisation's objectives and provide the best volunteering experience possible.
● To ensure the quantity and quality of training sessions and projects meet the required targets and new opportunities are maximised.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

Are you looking for a dynamic and rewarding role working in an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

We are looking for a Service Administrator

Salary: £21,000 - £24,000 per annum

Work Location: Based at one of the Advance Women’s Centres (West, North or East London) 2 days in Finsbury Park 

Working Hours: 35 hours per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.

The role:

In your role as the Service Administrator, you will be working with a team of Community Keyworkers, who cover a range of designated North, East and West London boroughs. The Minerva service provides holistic one to one community support and advocacy services to women who are being supervised by the National Probation Service (NPS) and your role will be to ensure the smooth running of this essential service.

What you will bring:

The successful candidate will be a skilled administrator, who can work efficiently to tight deadlines and under pressure. They will have strong interpersonal communication skills, working with a team geographically spread across London and handling referrals from external stakeholders, allocating them accordingly.

In short, you will have:

• Experience of office management, co-ordination, and administrative skills
• A relevant qualification or comprehensive working knowledge of Microsoft Office, Outlook, Excel, and Access
• Knowledge of issues facing women offenders and those at risk of offending, both in and out of the Criminal Justice System.
• Experience of maintaining case management systems, data systems and producing regular monitoring reports
• Experience of multi-tasking and prioritising, remaining calm under pressure or in stressful environments

What we offer:

• 30 days holiday plus public holidays pro rata, and a day off for International Women’s Day
• Pension scheme
• Access to our Employee Assistance Programme
• Staff away days

In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career
 

Please note that any offer of employment will be made subject to references, confirmation of the right to work in the UK and satisfactory enhanced DBS check.

Job Summary
This role will be responsible for nurturing partnerships with key LSE stakeholders and coordinating the successful and effective delivery of high-quality department events, creating an outstanding institutional partnership that provides impactful, world class and responsive activities, interventions and services to LSE students. 

Who are we?

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen. Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE). Like other Students' Unions, it also funds and facilitates student activities on campus, including 200+ societies, 40+ sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives.

What’s the job?

This role will be responsible for building key partnerships with LSE academic and professional services staff to promote LSESU more widely at LSE. This job will coordinate the delivery of a diverse event programme that fosters community and belonging and supports student voice within academic departments and support the development and roll-out of the Department delivery model as part of the Union’s wider strategic aims. 

Who are we looking for?

We are looking for someone with vast experience of building and developing partnerships with key stakeholders. This person must have experience of building excellent internal and external relationships with internal and external stakeholder and coordinating and delivering high quality events at both small and large scale. We are looking for a highly organised individual with outstanding planning skills.

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces. Plus…

Benefits and Perks

-        25 days of holiday per year (pro rata)

-        Additional closure periods at Christmas and Easter

-        Free LSE Students’ Union gym membership (including advice from dedicated professionals)

-        Cycle to Work scheme enabling significant savings on bicycle purchase

-        Access to LSE staff training courses

-        Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts

-        Flexibility for work-life balance

-        Interest-free travel loan

How do we recruit?

We want to ensure that all systems, policies and processes are (1) free from bias or discrimination, and (2) fair and accessible. We therefore ask that all candidates complete our Application Process in two stages:

Part 1. Complete a (Personal Statement), telling us about your suitability for the role (this is what will be used to determine if you are shortlisted for an interview). In doing so, please (1) ensure that your personal statement is no longer than 2 sides of A4, (2) ensure that you don’t include any personal details within your personal statement, and (3) use the job description and person specification as a guide to help write it.*

*Your personal statement is all that we will see when shortlisting, so please be sure to cover everything that you’d like us to know about your suitability for this role within it, making it clear that you meet all of the job’s requirements.

Part 2. Complete an (Equal Opportunities Monitoring and Contact Form), so that we’re able to contact you if shortlisted for an interview. This will only be seen by our HR team (and will therefore have no impact on shortlisting), but it does help us gather and analyse demographic information about our applicants.

Part 3. Please send your CV.

Want to apply?

To apply for this role, please complete an online application.

Job Application Timeline

Closing date: Sunday 8th September 2024 (23:59pm)*

*Please note that we may close applications early if we receive a sufficient number.

Intended interview dates: Monday 16th September 2024

The Sunday Times Best Places to Work 2024 - Medium Organisation

MAIN PURPOSE OF JOB:

To help and support Owners with their much loved companion pets with The Trust.

To help support the department with any administration process including inputting information on to our database.

To  raise a computerised record or case to log the call.

This post will require a good overall understanding of the needs of older people and their pets.

MAIN DUTIES AND RESPONSIBILITIES: 

i. To welcome new Volunteers to The Trust with a phone call.

ii. Search for Volunteers that would match the requirements of the case.

iii. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion  of a computerised case. 

iv. Check Volunteer details and the distance they are willing to travel.

v. Check communications to see if a Volunteer has been contacted previously. 

vi. If cases are active use your judgement to see if an Owner would benefit from additional support and if so put processes into effect to find additional Volunteers. If this is the case liaise with Owners to see if they would welcome additional support.

vii. To call and reassure Volunteers during the allocation process. If there are no active cases in the area offer posters/advertising materials to be distributed within the area.

 viii. To assist with reporting on Volunteer assignments.

 ix.To ensure you record all of your communications onto the database in an accurate and timely fashion by way of  comments on each Volunteer case at the end of each conversation and appropriately refer to Management about urgent cases.

 x.To help maintain up-to-date records and mailing lists for Volunteers and Owners throughout the course of your work. 

xi. To have a good working knowledge of other roles and tasks within the team and provide ad hoc support as required  including inputting information.

Case types include; Dog Walking, home checks, Short term fostering, long term fostering, pet care, talks and petprofiling

v. To liaise with all other members of The Trust to help maintain a quality service.

vi. To contribute and liaise with the team by helping to update Volunteer and Owner cases in the course of your communications.

vii. To help maintain filing and filing systems related to your work.

viii. To liaise with all other staff of The Trust in a flexible manner.

ix. To liaise and work with the press team for reverse appeals.

x. To liaise with all Owners, Volunteers and members of the general public in a polite and helpful way.

xi. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance  with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and Volunteers alike).

xii. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

Patrons Coordinator
Advancement
Full-time
Permanent
£29,399 per annum
Application Deadline: 12pm (midday) on Thursday 29 August 2024

About the role:

In this role, you will support the Patrons team, enabling positive relationships with the Museum's Patrons and Departmental Supporter Groups. You will achieve this by ensuring that administrative processes such as Patrons' renewals and thank you letters are completed in an efficient, accurate and timely manner, and that, under the guidance of the Senior Patrons Manager, regular communications to Patrons reflect the level of excellence and bespoke service expected of the British Museum Patrons Team.

Key areas of responsibility:

To take primary responsibility for the administration and co-ordination of the Patrons scheme, including:

• Responding to Patrons enquiries, resolving any requests from Patrons as they arise or escalating them to the Senior Patrons Manager and Patrons Manager as appropriate.
• Drafting regular communications which reflect the high-level of service and special relationship held between the Patrons Team and Patrons.
• Liaising with the Operations and Membership and Supporter Services teams to organise and mail monthly Patron renewals, ensuring renewals data is accurate and sent in a timely manner.
• Working with the Membership and Supporter Engagement team to support the production of regular email and postal communications.

To assist in the organisation of regular Patrons events, including:

• Liaising with third-parties and Museum colleagues to arrange event logistics (as directed by the Membership and Supporter Events Manager).
• Providing effective and accurate support for two annual events: the Director's Dinner and Patrons' Open House.
• Liaising with the Development Data and Research Officer on briefing notes for events.

You will also assist with the preparations for the Patrons international travel programme.

Please refer to the job description for further information.

About you:

• Educated to degree level or equivalent.
• Experience of working in a professional office environment; working in a Development/fundraising office or customer facing profession; handling data and designing effective processes; working with financial data.
• Excellent attention to detail, proven organisation skills and able to evaluate and improve repetitive tasks.
• Excellent communication skills, both written and verbal who can work proactively as part of a team or on own initiative.
• Resourceful, logical and analytical, good at problem solving and implementing solutions.
• Availability to work occasional evenings.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

About the Role

Deliver an excellent catering service

• Working to TH EHO guidelines and SFBB, ensure food is prepared and work is carried out by us and to the standard of Tower Hamlets Food Standards including: risk assessment, food safety, equipment maintenance, cleaning, disposal of catering waste and liaising with Tower Hamlets Environmental Health where necessary.
• Maximise recycling of waste wherever possible.
• Responsible for the ordering and delivery of food and consumables.
• Work to agreed catering budget reporting monthly as required.
• Ensure food is prepared, presented and served to the highest possible standard.
• Manage staff involved in the provision of catering activities to ensure safe working practices.
• Work with the Head of Learning & Training to keep up to date with all regulations and good practice relating to catering and ensure this is implemented.
• Develop relationships, alongside fundraising, with local food retailers to increase in-kind donations and provide support reduce our annual food bill.

Deliver our multi award-winning Catering Trainee Scheme

• Prepare the kitchen, collect the ingredients and start the lunch service by coordinating and supervising a small group of trainees with varying support needs.
• Liaise with the Employability Coordinator to provide an effective training to trainees involved in the lunch service.
• Provide clear, honest feedback to trainees about their conduct and performance, liaising with specialist workers around support needs.
• Identify further specific training needs for trainees and support them to achieve their goals.
• Ensure there is a rota in place which provides a variety of tasks and experiences for trainees.

Manage people and participants

• Work with the Volunteering Development Manager to induct, retain and manage the team of volunteers to support the production of food at Providence Row.
• Manage the chef including recruitment, induction and ongoing support.
• Work with the Fundraising Team to engage groups of Corporate Volunteers in Corporate Challenges within the kitchen setting 2 times per week.

Participate in planning, monitoring and evaluation, and other responsibilities

• Participate in the charity’s planning processes to support the delivery of Providence Row’s 5 year strategy.  This includes in particular all catering based activities in the charity. 
• Participate in the creation and implementation of monitoring and evaluation processes for all cooking activities, complying with funding requirements.

Other Duties

• Attend evening and weekend meetings and functions as required.
• Ensure the implementation of the Charity's equal opportunities policy in all areas of work.
• Undertake work not specifically referred to above. Such duties will fall within the scope of the post and may include occasional events such as changes to service delivery, catering staff meetings etc. (Duties will fall within the scope of the post at the appropriate grade.)
• Work in accordance with the Charity's values, policies & procedures.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice

To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Ruils is a user-led charity based in the Richmond borough that supports disabled children and adults and the elderly to live independently, be part of their community and to live life to the full. We provide information, advice, advocacy, befriending and activities to our clients and their families.

As part of this mission, we deliver accessible and inclusive community group activities and volunteer-based services for disabled residents. Our ambition is to enrich people’s lives, help with their mental health challenges and reduce their isolation and loneliness. We have broadened our community remit to also identify, advise and support residents living with health inequalities in the Borough of Richmond as an NHS Southwest London Integrated Care Board Core20Plus5 Partner.

The localities of focus will be Whitton/Heathfield, Hampton North, Barnes North, Mortlake and Ham & Petersham. These localities are also where Ruils has lower levels of volunteer engagement and consequently community service provision.

Purpose of Post

• Working with the Community and Volunteer Manager to deliver our Community Independent Living Services (CILS). The role entails supporting Ruils’ Group Activities, Befriending, Active from Home Walks, as well as the recruitment and management of Ruils Volunteers.
• Working with the Community and Volunteer Manager, to manage our Core20Plus5 initiative to target resident engagement with community organisations in areas where this is identified as being low.
• To establish the reasons for this and draw up a plan for improved  local engagement by driving volunteer recruitment  and delivering increased  befriending and Active from Home client matches, new group activities, and establishing a trusted reach-out path for the currently dis-engaged residents at our Health and Wellbeing events.
• To provide input to Health and Wellbeing events organised by the Health in your Hands team in areas of focus.

Key Duties

• Support with the recruitment, matching, on-boarding, training and management of Ruils Volunteers in particular areas of focus and across the charity when required.
• Support with the administration and management of the Ruils Befriending, Active from Home Walks, and Community Group Activities, particularly in key areas of focus.
• Support new clients being referred into CILs services to access activities and services.
• Work with clients (with guidance and support) to:
• Access CILS services.
• Match with appropriate befriending volunteers.
• Access social and leisure opportunities in the community.
• Support (where appropriate) with facilitating Ruils online group activities.
• Support with the monitoring of CILS activities.
• Manage our Core20Plus5 initiative to engage with community organisations (council, voluntary, health & wellbeing, resident associations), and local residents to:
• Increase Ruils understanding of local health and wellbeing support needs.
• Record findings of engagements as basis for new services deployment.
• Promote new volunteer requirement at micro-level in targeted localities.
• Evaluate what new group activities will meet local resident wellbeing needs and propose plan for delivery.
• Support the delivery of Ruils Health & Wellbeing Events in key areas of focus including contacting local residents to promote the events.
• Identify, reach out and establish ongoing relationships with like-minded organisations to attend their health and wellbeing events in the targeted localities. As a community connector, outreach should also identity individual influencers in these areas in order to utilise their knowledge, insight and influence with the challenges faced by local residents.
• The goal is to establish a trust and confidence to maximise our engagement with local residents.
• Other duties as deemed appropriate relating to the community services, or Ruils services generally.

Ruils Culture

At the heart of Ruils is good people. We believe in mutual respect where we value everyone’s strengths and celebrate our differences and imperfections. We all support a collaborative ‘us’ mentality where we share our knowledge for the benefit of our colleagues and clients.

Our culture is underpinned by clear, honest and transparent communication at all levels. We are all committed to creating an organisation that supports our personal and professional lives but can still be a fun and sociable place to work.

We all passionately believe in the same vision for Ruils and our clients, supporting people to become valued, effective and independent members of society. We will achieve this through open collaboration as a team and an empathetic approach to our clients.

For us all to grow and flourish we are committed to creating a supportive, caring and kind environment for every member of our team. We will do this by trusting our colleagues and acting with the utmost integrity and accountability with everyone we come in to contact with. We are all committed to the success and growth of Ruils and appreciate this will be achieved through being flexible and accessible in our approach to work and by supporting each other to reach our full potential.

Finally, we know that it is the people at Ruils that make the difference. We will encourage and welcome like-minded people to the team who share and are committed to our values.

It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.

General

The post-holder is expected to work in line with the Ruils’ policies and procedures including health and safety, confidentiality, safeguarding adults and children, and equal opportunities and diversity. In carrying out their duties the post-holder should endeavour to maximise the opportunity for disabled clients to be independent and to create opportunities that enable them to reach their full potential.

It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.

The post-holder will:

• Promote the work of Ruils.
• Be self-servicing and will maintain efficient files and records and records on the Ruils database.
• Attend monthly staff meetings.
• Attend personal and peer supervision and appraisal meetings.
• Attend and contribute to Planning Days and Events as and when required.
• Undertake any training necessary to improve performance.
• Comply with all relevant legislation.
• Ensure that confidentiality of client information is maintained in line with GDPR regulations.

Special Requirements:

• Flexibility to work outside of normal office hours on occasion. Ability to work remotely or online for a period of time, with strong IT skills. 
• We actively encourage applications from disabled people and people with long term health and mental conditions.
• We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

Please apply in writing with a cover letter and stating your current salary to Viv Sage, our HR Consultant at Better Talent, via the Quick Apply button.