Supporter Services Coordinator Jobs

About the opportunity

The Birmingham Programme Coordinator will be responsible for managing a caseload of up to seven partner schools, attending and coordinating weekly tutoring sessions, developing relationships with pupils, school staff and volunteer tutors and collecting data for monitoring and evaluation purposes. This role plays a crucial part in overseeing the quality of face to face and online tutoring sessions to ensure effective and impactful programme delivery.

Duties and responsibilities

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage and effectively communicate with all key stakeholders: schools, pupils and volunteer tutors; leading weekly face to face and online tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of both face to face and online tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers.
• Update and maintain Action Tutoring’s database, including collecting data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and end of programme surveys. Reporting regularly on key performance indicators.

Key information: 

Reports to: Midlands Programme Manager

Salary: £26,368 per annum 

Contract and hours: Permanent, full-time. We offer flexible hours with 9.30-4 as core hours. A
full working week is 37.5 hours.

Closing date: Thursday 20th February 2025

Interviews: 3rd and 4th March 2025

Start date: Monday 7th April 2025

Place of work: This role is based at home with regular travel to schools in Birmingham and surrounding areas.

Application process:

Please submit a completed application form via our website.

In the form you will be asked to reflect on the statements below:

1. Your ability to be resilient when things are not going the way you thought. Include clear examples of past experiences.
2. Your ability to manage competing demands simultaneously. Include clear examples of past experiences.
3. Tell us about how our organisational values are in line with your values.

Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you.

Please note, we do not accept CVs and cover letters. We only accept applications with the application form. We recognise that artificial intelligence (AI) such as 'ChatGPT' etc can be useful for applicants e.g. to shorten an initial draft and we are open to applicants utilising these tools in their application and in their roles. However, we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice, and for the interview part in particular we will be looking for answers that use examples and experiences that are specific to you.

Manchester Young Lives does education differently. We build trusting relationships that enable young people to feel respected and safe. We facilitate engaging creative personalised learning programmes that leave learners with SEND believing they can succeed. We are looking for passionate values driven professionals who will support young people in our Learning Hubs to believe in themselves and achieve their aspirations.

As part of expanding our Moss Side Learning Hub, MYL is recruiting an Employability Learning Coordinator to facilitate a programme with young people aged 16 - 25 who have Special Educational Needs and Disabilities. Our Learning Hubs provide opportunities to develop skills needed in adult life and employment, with a high level of pastoral support and varied enrichment activities. The Coordinator will work as part of a team with Youth Engagement Workers to motivate and inspire learners to achieve recognised vocational qualifications (EG play or youth work, art, digital, social care, construction, retail, horticulture, drama), and prepare and deliver high quality flexible education that meets needs and goals.
This is a 28-hour part-time role (including 9.30am – 3.30pm Tuesday and Friday) but we are happy to consider additional flexible working arrangements for the right candidate. Successful candidates can choose whether to have a term time only contract (+ 5 training days) with further pro-rata salary, OR a year-round contract with annual leave entitlement and a requirement to support holiday playschemes.

Hammersmith and Fulham Foodbank is at an exciting stage of development, and we are looking for an experienced Volunteer Coordinator to invest in our existing team of volunteers and bring in new volunteers to help us reflect our community.

Our volunteers deliver 8 foodbank sessions a week across the borough, sort and pack in our warehouse, help with our data, drive our stock to centres, run collection events in the community, deliver to people’s homes and pick up donations. Volunteers are the heart of our organisation and we could not deliver our services without them.

We are looking for a candidate with experience in recruiting, selecting and training volunteers to join our team of 11 staff based at our centres across Hammersmith and Fulham.

We are fortunate to have an existing, committed team of volunteers and a strong local profile, meaning you will be joining a charity who many people are keen to support and get involved with.

We want you to help us create volunteer experiences that are professional, rewarding and have a lasting impact. As a team, we work hard and are passionate about the difference we make in people’s lives. If you feel you can add value and positivity to our organisation, then please apply as soon as you can.

Key Responsibilities:

- Actively manage our valuable volunteers by recruiting, training, supporting and communicating with the volunteer team.
- Monitoring, reporting and completing analysis on volunteer satisfaction, trends and outcomes for the Foodbank.
- Support during volunteer sessions, supporting delivery, troubleshooting and inputting to briefing and debriefing sessions.

What You’ll Bring:

- Experience in coordinating, managing or supervising a team of people, including volunteers.
- Conducting volunteer promotion, recruitment, selection and induction processes.
- Writing and delivering impactful training session content and materials.

What We’ll Offer:

- Full time (37.5 hours), permanent contract
- Competitive salary of £35,995 per annum
- 33 days annual leave
- Pension scheme
- Competitive benefits
- Opportunities for professional growth.

Application Deadline:

The closing date for applications is initially set for Thursday 6th February 2025, but depending on the number of applications received, we may bring this forward. We encourage early applications.

Further details:

Location: Based at The Hub, 75 Bloemfontein Road, W12 7DA, with regular visits to other Foodbank centres (see Locations page on our website). Opportunity for some home working by arrangement.

Requirements: An Enhanced Criminal Records check is required for this role as we work with vulnerable people in society.

Hammersmith and Fulham Foodbank is an Equal Opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. We serve a diverse part of London and we would particularly welcome applications from residents of Hammersmith and Fulham.

Strictly no agencies please.

About Hammersmith and Fulham Foodbank:

We are the Hammersmith and Fulham Foodbank, an independent charity and proud member of the Trussell Trust Foodbank Network. Our mission is the prevention and relief from poverty. We provide a range of essential services, offering professional advice through our partners such as Citizens Advice H&F and Anchor Counselling. We believe in helping 'the whole person' when possible and aim to respond quickly to the needs we see around us.

REF-219 181

Project Coordinator 

Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development and rewards staff for their hard work. 

If the answer is yes, then the Diocese is the place for you! 

We are looking for an experience administrator to join the team as a Project Coordinator.

You do not need to be a practising Christian or have a faith to work with us - around 50% of staff are not practising Christians but are comfortable with the Christian ethos. However, all staff do have a desire to make a difference.

Position: Project Coordinator 

Location: Kidlington, Oxford/hybrid (up to two days in any working week can be worked from home or the appropriate pro-rata equivalent for part-time employees)

Hours: Full or part-time, 30 - 37 hours per week (over 4 or 5 days), Monday to Thursday 08:30 – 17:00 and Friday 8.30 - 4.30 pm

Salary: £29,906.51 per annum pro rata

Contract: Permanent

Closing Date: 9 February 2025 at midnight 

Interview Date: Tuesday 25 February 2025, Oxford

The Role

The successful candidate will be responsible for providing administrative support to ensure efficient operation within the department. This role requires excellent organisational skills and the ability to work independently.

If you are a motivated and detail-oriented administrator with a positive attitude, flexible work approach, and a willingness to learn, we encourage you to apply for this exciting role.

About You

You will have experience of working in an administrative capacity with proven levels of accuracy and excellent attention to detail. With excellent organisational skills with the ability to self-motivate, plan and prioritise own workload to meet deadlines and work under pressure, you will have a proven record of IT skills and knowledge of all Microsoft Office software including Outlook, Word, PowerPoint, Excel, and Access.

This is a hybrid working role, so you must be able to travel to Kidlington, Oxford on the office based days. 

Please note that during your training and induction period there will be no home working days. 

Benefits and rewards include:

• 25 days holiday per annum (1.0FTE), rising each year by one day to a maximum of 30 days

• In addition to the statutory UK public holidays, the Diocese offers three privilege days

• Hybrid working

• Free parking and subsidised on-site café

• Generous employer pension contribution of 12.5% which includes death in service benefit (5% Employee Contribution)

• Electric car and cycle-to-work salary sacrifice schemes

• Access to wellbeing support via Employee Assistance Programme

• Enhanced family-friendly policies and a generous sick pay provision

• Access to low interest financial services from Churches Mutual Credit Union including loans

• An attractive modern working environment

The Organisation

The Diocese is the administrative area of the Church, broadly speaking, covers the three counties of Berkshire, Buckinghamshire, and Oxfordshire. There are 815 churches in the Diocese – more than any other diocese in the Church of England. So, in many ways the best description is that it is the family of the 55,000 or so regular worshippers in these churches.

We want our commitment to equality, diversity, and inclusion for all to be reflected in the composition of our staff. We are particularly keen to receive applications from candidates from communities currently underrepresented in the diocese.

You may also have experience in areas such as Admin, Administrator, Administration, Project Admin, Project Administrator, Project Administration, Project Officer, Project Coordinator, Admin Coordinator, Administration Coordinator. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Digital Recovery Co-ordinator Location: London, SE6 4JU Salary: £26,250 - £34,650 per annum Contract: Permanent, Full time Hours: Monday to Friday 9am until 5pm (Please note you will be required to work one evening clinic between 5pm and 7pm, this is worked on a rota basis approx. every 9 weeks) Are you passionate about supporting young people and experienced in digital communication? Insight Lewisham is looking for a Digital Recovery Coordinator to lead their online engagement while also providing direct support to young people in their recovery journeys. The Role Manage their social media presence, primarily on Instagram, and help them expand to platforms like TikTok and Snapchat. Create engaging posts for key awareness events (e.g., Alcohol Awareness Week, Black History Month) and share psychoeducational information on topics such as drugs (e.g., cannabis, ketamine, 2CB), mental health, and sexual health (e.g., contraception, consent, STIs, and online safety). Develop a comprehensive digital library with resources for young people and their families on reducing substance misuse harms and promoting overall wellbeing. Provide 1:1 support for a small caseload of young people, helping them with recovery planning and harm reduction, including sexual health advice. Collaborate with a close-knit, supportive team and liaise with their Senior Marketing and Communications team to ensure high-quality, impactful content. Skills and Qualifications Proven experience working with young people, with a preference for experience in substance misuse, sexual health, or family work. Strong social media skills, with experience creating content that resonates with young audiences. Ability to manage a caseload and work collaboratively with the team to achieve the best outcomes for young people. Passionate about promoting health and wellbeing, especially in areas of substance misuse and sexual health. Why Join Them? Be part of a dynamic and supportive team focused on making a difference in young people’s lives. Excellent benefits, ongoing training, and opportunities for professional growth. A chance to shape digital outreach in an innovative service. Benefits Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)  Annual leave purchase scheme Enhanced occupational sick pay Enhanced employer contribution to your workplace pension Death in service benefit Free Will writing Eyecare vouchers Blue light card discount Fantastic learning and development opportunities, including free training courses Work-life balance- flexible working and family friendly policies Happy, Healthy You! – their wellbeing offers for their workforce Employee Assist Programme and Support Networks To Apply If you feel you are a suitable candidate and would like to work for Waythrough, please proceed through the following link to be redirected to their website to complete your application.

Are you ready to make a difference in supporting veterans and their families through efficient tribunal administration?

We are seeking an Administration Coordinator to ensure the efficient management of high-level tribunal administration and sensitive legal documents for beneficiaries of the War Pension & Armed Forces Compensation Scheme.

You will provide clear guidance, update beneficiaries on available support, and manage expectations with empathy, delivering an exceptional customer experience while upholding RBL’s commitment to the Armed Forces Community.

Your responsibilities will include ensuring legal documents are securely managed, tracked, and handled with precision. You will act as a key contact for Veterans UK, proactively engaging with beneficiaries, managing enquiries, and setting service expectations. Regularly liaising with beneficiaries, you will introduce them to the War Pension & Armed Forces Compensation Service adviser or partner organisation supporting their tribunal. Additionally, you will identify further RBL services that may assist beneficiaries and make referrals where needed.

This is a full-time role, offering 35 hours per week (Monday to Friday), with the flexibility to work from home three days a week and two days from the office.
 
What we are looking for:

We are looking for significant experience in delivering administrative support, with a proven ability to manage multiple systems across different platforms. As a strong administrator with a keen eye for detail, you will take initiative and work independently to ensure smooth operations and maintain the highest standards of service.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Contract: Permanent
Hours: Full time (37.5 hours)
Salary: £25,000 – £26,000 per annum
Location: Gloucester, Hybrid working for 2 days per week at home

Closing date: 4th March 2025*

*We will review applications and conduct interviews as they are received and therefore this post may be filled before the closing date if a suitable candidate is found. For this reason, we advise early applications.

Our client is looking for an enthusiastic, organized, and efficient Academic Coordinator to join their friendly team. In this essential role, you’ll coordinate the daily operations of their accredited education programs, ensuring smooth delivery and excellent service to their students and tutors. If you’re passionate about supporting postgraduate education, skilled in communication, and enjoy working as part of a team, they would love to hear from you.

Our client offers a comprehensive range of Continuing Professional Development (CPD) courses for veterinary surgeons and nurses. As the Academic Coordinator, you’ll play a vital role in organizing, supporting, and resourcing the Association’s postgraduate programs to ensure their success. You will join a dedicated operational team of five within their wider Continuing Education department

In this diverse role, you will handle a range of responsibilities including managing student inquiries and enrolment, administering committees, and coordinating the delivery of their accredited programs. This involves liaising with students, speakers, supervisors, and mentors, as well as working with venue and equipment providers. You’ll also assist in organizing formal examinations, hosting online lectures and webinars, and maintaining their learning platform.

Skills and experience:

They’re seeking a well-organised professional who can manage multiple tasks with precision. Strong communication skills, a collaborative approach, and the ability to prioritise and meet deadlines are essential for success in this role.

They’re looking for a candidate with a strong background in administrative support within a fast-paced environment. Experience in coordinating, delivering, and hosting professional training events, or in maintaining academic records, is desirable. Familiarity with educational platforms and technology is a plus, though not required, as training will be provided.

You must be flexible to occasionally work outside of normal office hours to facilitate delivery of their courses.  

Other essential skills include:

- Proficiency in Microsoft Office and general IT skills
- A proactive, self-motivated approach to handling tasks
- A flexible approach to work
- Willingness to learn

Our client is a professional membership association which exists to advance care for companion animals. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, they work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research, and developing policy. Each year they deliver numerous education courses, host a large, small-animal Congress, and publish books, manuals, apps, and magazines.

This post sits within the Education department and reports to the Academic Operations Manager.

Their reward package for this role includes a basic salary of between £25,000 - £26,000 per annum (depending on experience). In addition, they offer generous employer pension contributions starting at 7% and increasing up to 10% with length of service.

They also offer:

- Holiday starting at 25 days (plus bank holidays) rising by 1 day each year up to 28 days, plus a further entitlement of an additional one day every 5 years of service.
- Bupa dental plan.
- Enhanced pay for maternity, paternity, adoption and other family-related leave.
- Life assurance of 3 x annual salary.
- Support for hybrid working for their employees, meaning you can work at home for two days per week, and they also have a comprehensive Flexible Working Policy.
- Access to a free legal helpline where you can ask their specialist lawyers for legal advice on an array of topics.
- Health and wellbeing support available 24/7 365 days and a network of mental health first aiders. Plus, enhanced Company sick pay, access to private medical insurance upon completion of 12 months’ service, occupational health service and annual flu vaccinations.
- Training and development.
- Free onsite parking, and for those who wish to cycle, they offer a cycle to work scheme which provides a discounted purchase of a bicycle and accessories for healthy, low carbon travel.

And they are:

Committed to supporting sustainability in their work and in the veterinary profession.  The Association has completed a certified carbon audit and has been awarded silver accreditation with Investors in the Environment.
 
So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team – then you’ll be a great fit for the Association, and they would love to hear from you.

How to apply:

In order to be considered for this role, please submit your CV and a cover letter detailing how you meet the requirements in the role description which is on their vacancy page.

Their commitment to equality, diversity and inclusion (EDI) underpins their belief that they can make the Association stronger through the unique contributions they can all bring.  They create inclusive teams aligned to their values and encourage applications from a diverse range of suitably qualified candidates.

You may also have experience in the following roles: Education Coordinator, Learning and Development Coordinator, Training Administrator, Programme Coordinator, Academic Administrator, Student Support Officer, CPD Coordinator, Events Coordinator, Training Support Officer, Membership Coordinator, or similar positions, etc.

REF-219 571

The Old Fire Station is a centre for creativity in Oxford housing two organisations: the homelessness charity Crisis and the Old Fire Station (OFS). We share our building.  We are looking for a dynamic Creative Communities Coordinator who will support people to participate in and shape our arts work,focusing on individuals who are facing tough times because of disadvantage. You will build connections and deepen relationships with people and partners across the city.

This post will be part time, 29.5 hours per week. The hours can be worked over a flexible pattern. Permanent role, subject to a 6-month probationary period.  Benefits include:

Annual leave entitlement of 33 days (pro rata), including bank holidays (Some days need to be taken at specified times during the year)

Additional annual leave awarded for long service

Free tickets to selected shows

Staff discount in the café

A pension is offered to all employees

Flexibility and hybrid working available

What would make the ideal candidate:

Emotional intelligence, interpersonal skills and an ability to build connections

A collaborative approach to working with others

Ability to work in partnership with a range of external organisations

Experience of working with and supporting people with a range of support and access needs

Excellent communication and presentation skills (verbal and written)

An eye for detail Excellent administration, including proficiency with database and office systems – Word, Excel, Outlook

The ability to work under pressure, multitask, use initiative and work to strict deadlines

Ability to handle personal and emotional challenges in relation to vulnerable people, resilience, handling conflict, drawing lines between personal and professional

Experience leading and project managing creative projects

Passion for and experience within the arts and an understanding of their inherent value in society

 A willingness to undertake appropriate training

Experience of (or ability to learn) budget management

Please see our website for more information about the job where you can also download a job pack and application 

This new post will enable ICCM to extend our community engagement offer in providing social activity within the lunch groups as well as other community activities targeted to the older Irish community. Engaging people to reduce social isolation, improve health and live well.

Key Responsibilities:

• Enhance our existing lunch club provision to ensure greater connection with the Irish community and provide awareness of support available to older Irish people in Manchester.

• Raise our profile and develop relationships with the established events    across Manchester.

• Widening engagement through outreach with other community groups.

• Monitor and identify the current and changing needs of the older Irish community to ensure ICCMs program supports those needs

• Monitor and report on outcomes and impact of activity.

• Promoting Irish culture through partnership and coproduction with arts practitioners and community organisaitons which serve older communities.

• To promote the wider work of ICCM, facilitating pathways to support where needed.

• To be aware of and maintain best practice in safeguarding.

• To commit to continuous professional development and keep up to date with best practise in the sector.

• To attend relevant conferences and seminars locally, regionally and nationally as directed by line manager.

• To participate and engage in supervision and appraisal provided by the manager

• To work as an accountable member of the staff team, working within the charity’s policies and procedures

• It is the nature of the work at ICCM that tasks and responsibilities are in many circumstances unpredictable and varied. All staff are therefore expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken.

• To ensure you fully embrace ICCM’s values in all your work.

We're seeking a dynamic leader to spearhead our Macmillan Cancer Support Projects and Community Connections Lewisham Social Prescribing initiatives. This role offers a unique chance to impact vulnerable adults' lives, including those affected by cancer.

Key Responsibilities:

• Lead Macmillan Cancer Support Projects and social prescribing services

• Manage and develop Social Prescribers and Cancer Champions

• Foster partnerships across health, social care, and voluntary sectors

• Drive service innovations and improvements

Ideal Candidate:

• Experienced in social prescribing or community health

• Strong leadership and partnership-building skills

• Understanding of cancer care pathways

• Passionate about improving health outcomes and reducing inequalities

Why Us?

• Make a tangible impact in your community

• Lead innovative health initiatives

• Grow professionally in a supportive environment

We value diversity and strongly encourage applications from all backgrounds.

Ready to empower individuals and transform lives? Apply now and be part of our mission to create a healthier, more connected Lewisham!

Our client is a vibrant Surrey-based charity, committed to building futures for local people by providing services that support and assist disadvantaged and vulnerable people; their wide range of projects and activities aim to create happy, healthy and connected communities. They are now looking to recruit a dynamic Wellbeing Coordinator, providing personalised early intervention to children, young people and their families in order to improve their mental health and wellbeing.

Working as part of a dedicated tight-knit team, as Wellbeing Coordinator you will deliver and assist with the evaluation of early interventions for children and young people, aiming to improve their mental health and wellbeing by addressing their needs, strengths and goals. You will provide tailored 1:1 advice, support and signposting at community-based locations across East Surrey, as well as over the phone and online, and will work in partnership with a variety of organisations (including Surrey Children’s Services, local CAMHS/CYPS teams and schools) in order to provide the most effective service for children, young people and families. You will record and collect data with various tools such as goal-based outcomes and will use this to evaluate the effectiveness of interventions delivered.

To apply for this role, you must have demonstrable experience of working with children, young people, and their families, both 1:1 and in group settings. You must have the ability to facilitate or learn to facilitate group work and will have a strong commitment to the co-production of services. You must be warm and approachable in your manner, passionate about delivering high quality tailored support services for vulnerable children and young people.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note, this role will be based either from Redhill or Tadworth (with some home-based working), and will require regular travel to community-based locations across this area.

Purpose of the Job 

Hammersmith and Fulham, Ealing and Hounslow Mind have developed and delivered music-based interventions for children and young people in a number of schools and community settings throughout our 3 boroughs.  Our music programme is designed to offer a different route into mental health support. We are looking to deliver and enhance this delivery and expand our music-based offer.

Job Summary

The role includes:

• Using your skills to develop music-based interventions for children and young people that improve their mental health
• Working with other practitioners to deliver ‘Mind on Music’ and other schools and community-based programmes that you may design whilst working at HFEH Mind
• Develop music-based sessions to deliver during school holidays (with colleagues)
• Create partnerships with local artists and industry professionals to provide exciting opportunities for young people.

Key Responsibilities

• Deliver a high-quality music-based intervention to young people identified by schools signed up to the Mind on Music Programme
• Use trauma informed approaches (e.g., ARC, Tree of Life) to support children, young people and their parents and carers
• Deliver music-based interventions in community settings.
• Meet the KPIs and outcomes of our music-related funding
• Work with the Fundraising department to support ideas for new funding
• Develop the music-based provision offered by HFEH Mind
• Work alongside our young advisors to ensure new music-based ideas are co-produced.
• Understand and implement safeguarding procedures, and be familiar with safeguarding law, and how it applies to our work.

You will have/be:

• Musically talented and creative – ability to use a range of musical instruments and vocals to engage young people
• Experience of working with children and young people and an understanding of mental health
• A child-centred approach to work.
• A creative outlook on work, and ability to develop new ideas.
• Working knowledge of child and adult safeguarding.
• Organisational skills and excellent time management.
• Ability to communicate clearly both verbally and in writing, to a wide range of audiences.

Benefits of working with us

• Contributory Pension Scheme
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
• Cycle to Work Scheme
• Flexible working
• Employee Assistance Programme (EAP) including free counselling sessions
• Paid time off for medical appointments
• Training and personal development opportunities
• Access to shared resources and training opportunities via Mind Federated Network

How to apply

Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Are you passionate about making a real difference? Are you used to engaging with diverse communities? Do you have experience of working in a client/customer facing role and dealing with a variety of external stakeholders? Do you hold excellent organisational and project management skills?

TPP are recruiting a Engagement and Event Coordinator on behalf of our client, an international charity focused on supporting people facing severe health issues.

Benefits:

- 25 days' holiday per annum plus public holidays, increasing after two years' service by one day per year (up to a maximum of four additional days per year)
- 5% Employer Pension Contribution
- Corporate Eye Care Scheme
- Life Assurance (4 times basic salary)
- Cycle to Work Scheme
- Season Ticket Loans

The Role:
As a Engagement and Event Coordinator, you will help expand the database of volunteers and save more lives. This role is central to the client's mission and we're looking for someone who is excited to engage with diverse communities, support patients and their families, and manage impactful volunteer recruitment events across the UK.

Main responsibilities:

- Develop and manage volunteer recruitment events nationwide.
- Engage with patients and their families to create compelling appeals that raise awareness and increase volunteer registrations.
- Lead presentations and training sessions for volunteers, communities, and corporate groups to inspire participation in drives.
- Collaborate with marketing and PR teams to optimise event visibility and support patient-led campaigns.
- Work towards volunteer recruitment KPIs and targets while maintaining detailed records in our database.

Essential requirements:

- Experience in a client-facing or support role, with strong communication and organisational skills.
- Sensitivity and empathy when working with individuals facing difficult circumstances.
- A full UK driving licence and willingness to travel regularly across the UK.
- Excellent IT skills, with experience using databases and managing digital communications.

Note: Due to the nature of this role, some evening and weekend work might be required. Toil will be given.
 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About us

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

About the role

The UK government’s resettlement programmes (such as the UKRS, ARAP as well as other UK Resettlement Schemes) support refugees who are selected and processed in the region of origin and brought to the UK with their status already determined. Under these schemes, a specific quota of refugees will be coming to the UK for resettlement.

The Resettlement Team in Yorkshire and Humberside provides advice and support for resettled refugees to help them access services and mainstream provision, and establish community links. Working closely with local stakeholders and in partnership with other voluntary sector agencies running similar services across the UK, the Refugee Council resettlement team promotes both the integration and independence of this group.

Main Duties and Responsibilities

To provide information about the work of the Refugee Council to potential volunteers and to maintain regular contact with refugee community and other organisations which might provide a potential source of volunteers for the Refugee Council.

1. To work with the managers and resettlement workers within the team to identify the potential need for volunteers and the necessary skills required.
2. To recruit, induct and train volunteers so that they can be deployed and matched effectively within the regional programme this will involve supporting them in day-to-day and operational issues.
3. To ensure that volunteers are valued and supported in their engagement with the Refugee Council and to ensure that volunteers are engaged in various roles and in such ways as to ensure compatibility with the organisational principles on volunteering.

Contract: Fixed term until 31/03/2026.

Hours: Part-time, 21 hours per week.

For more information on the role and to apply, please visit our website via the apply button.

Closing date: 7 February 2025.

Interviews: w/c 18 February 2025.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.