Supporter Services Coordinator Jobs

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £60,000 - £65,000 depending on experience
Full time: 37.5 hours per week
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

Closing date: Sunday 23 February 2025
Telephone Interviews will be held w/c 24 February 2025
 
Interviews will be held on Friday 07 March 2025, in person, in our office in Peterborough
 
No agencies please
 
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease. 
 
To deliver our vision, Kidney Research UK has an ambitious strategy. We want to significantly grow our income so that we can transform kidney health and improve outcomes for people affected by and at risk of kidney disease. To help achieve this, we are recruiting an exciting new role. We are looking for a talented director of mass participation fundraising who can bring their skills and experience to significantly grow income and support of the organisation.
 
In this pivotal role, you’ll lead the charity’s mass participation fundraising teams and programmes, working closely with internal and external stakeholders to develop innovative, income-generating activities. You’ll have sound knowledge of mass participation fundraising methods and be accountable for the financial performance of key fundraising streams, including community, events, individual giving, in memory, legacies and supporter care.
 
This position involves strategic planning, supplier management, and fostering a high-performing, supportive team culture.
 
You’ll have excellent negotiation, influencing and communication skills and a solid understanding of Code of Fundraising Practice set by the Fundraising Regulator.
 
Our leaders need to be inspirational, bringing enthusiasm, energy and conviction – to lead by doing, not just saying. With a ‘can do’ attitude and collaborative management approach, our leaders engage their teams and make their work fulfilling and rewarding.
 
If you are interested in the position, please complete the online application form and submit together with your CV.
 
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £65 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

You may have experience in the following: Fundraising Director, Mass Participation Fundraising Manager, Head of Fundraising, Charity Fundraising Specialist, Senior Fundraising Officer, Community Fundraising Lead, Head of Individual Giving, Individual Giving Manager, Legacy Fundraising Manager, Event Fundraising Lead, Fundraising Campaign Manager, Donor Relations Manager, Charitable Giving Coordinator, Non-Profit Fundraising Consultant, Charity, Charities, Third Sector, Not for Profit, NFP, etc.

REF-219 471

We are looking for an innovative and collaborative Project Manager, who is energised by the possibility of creating systemic change to address the lack of representation of survivors of human trafficking working within the advice sector.

This is a part-time role (21 hours a week). It is an exciting role, offering opportunities for growth and development, through working across a number of different workstreams and with strong partners, designed to deliver significant change for survivors of trafficking. 

We are proposing to offer people with lived experience of trafficking/modern slavery and migration an opportunity to gain substantial paid experience and relevant training in the advice sector, in the form of ‘an apprenticeship’, with the ultimate goal of creating a sustainable route to employment into the sector in the longer term. We also hope that this programme will model a potential new pathway to increase representation of those with lived experience of trafficking and modern slavery  in paid employment within the wider advice sector and the anti-trafficking sector more generally. 

If you are committed to ensuring that those with lived experience of trafficking / modern slavery are able to work within the advice sector, have an interest in/experience of co-production and want to have a significant impact by helping ATLEU to deliver this project we would love to hear from you.

Trusts and Foundations Manager

ABOUT US

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.

We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year.

Missing People is an independent charity that relies on donations.

THE IMPACT YOU WILL HAVE

The generous support from charitable trusts and foundations, livery companies and lotteries help Missing People to be a lifeline when someone disappears. The team raise vital funds - between £600k-£950k annually - with scope for further growth.

As the Trusts and Foundations Manager, the funds you raise will enable us to be a lifeline. There for children and adults in crisis who are missing or thinking of leaving home, and families waiting desperately for news. The people we support continue to be hit hard by the cost of living crisis. Our Helpline staff have heard from people struggling with anxiety, debt and increased mental health challenges, who feel their only option is to disappear. Others are fleeing difficult situations at home or in care, such as abuse and exploitation.

Are you ready to bring your passion, tenacity and experience of leading and delivering a trusts and foundations programme to ensure that missing people and their loved ones are supported and safeguarded?

ABOUT YOU

You will need to have experience of:

• Securing large (£30,000 - £100,000+) grants and exceeding fundraising targets;
• Leading and delivering a trusts and foundations programme;
• High quality reporting to funders;
• Managing people;

You will also need:

• Ability to generate quality output at speed and to deadline;
• Knowledge of charity sector with sound understanding of trends made by trusts, foundations and emerging funding streams;
• Excellent written and verbal communication skills for drafting compelling bids, cases for support, reports and briefings;
• Please find attached detailed job description and person specification, a letter from the line manager and a summary of Missing People's Achievements 2024.

WHY WORK FOR MISSING PEOPLE?

Would you like to work for a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK? Missing People is a friendly and supportive place to work.
Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners

We offer a range of enhanced family friendly benefits. We are happy to talk about flexible working in many of our roles.

How to Apply

Please include your CV and a Supporting Statement that demonstrates how you are a good fit for this role.

Closing date: 11:59 on 10/02/2025
Interviews: 19 & 20 February 2025

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo) Contract: Permanent
Job Type: Full time or part time, Choose from 28 - 35 hours per week. Flexible working considered.
Contract Type: Permanent
Salary: £40,000 per annum full time (35 hours per week) or pro rata part time (e.g. £32,000 actual if 28 hours per week)
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary) * • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed

You may also have experience in the following: Trust Manager, Foundations Manager, Fundraiser, Fundraising, Charity, Not for Profit, Third Sector, Volunteer, Charities, Trusts and Foundations Fundraiser, Trusts and Foundations Coordinator, Trusts and Grants Manager etc.

REF-219 310

School Relationships Officer - North East of England

About Voice 21

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has.

Your opportunity

Tackle a vital challenge, with great people.  Voice 21 exists to transform childrens’ learning and life chances through talk and we are aiming to be working with 2,000 schools a year by 2025. To reach this goal we recruit great people and give them real responsibility, training and support.

Output focused culture, with flexible working opportunities. We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively.

Real development opportunities. We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

Great benefits. 33 days holiday (inclusive of bank holidays) and additional Christmas closure period. Holiday entitlement increases linked to length of service, 5% employer contribution to pension, interest-free season ticket, cycle and technology loans, employee assistance scheme.

Remuneration. Our pay is a band and spine point approach where there is up to 7 years progression available (depending on starting point) 

Your purpose

To deliver a high quality experience to schools in your region through expert relationship management and delivery of specific project outcomes: driving high levels of engagement, retention and renewal and enabling Voice 21 to have the greatest impact in each Voice 21 Oracy School.

Your responsibilities

Relationship management and Group Project delivery

• Build and manage strong relationships with member schools and key stakeholders at all levels, across your region in order to add value to their membership, driving engagement, long term loyalty and ultimately impact in our schools.

• Use your understanding of member schools in your region to create ‘wow moments’ across the membership journey (e.g. dropping in to meet with key stakeholders or setting up virtual networking opportunities).

• Manage and deliver projects in your region, specifically our large and highly successful Voice North East group project. This includes working as a leading member of the project team, effectively managing project risks and progress toward milestones, sending communications, and reporting to group commissioners or funders on progress. 

• Represent Voice 21 effectively to external audiences in meetings and events. Develop our regional network through events. Arrange & attend open mornings with current member schools and support with additional event organisation and delivery as required with support from product and events leads.

School journey and experience

• Provide an excellent customer experience for member schools and key stakeholders (e.g. Local Authorities and Multi-Academy Trusts) from sign up through to renewal, acting as the first point of contact for your Voice 21 Oracy Schools.

• Own the membership journey and school experience for your region, including the underlying processes, activities and comms that support membership.

• Gain frontline insights from listening to member schools in your region - collect, track and analyse data about their patterns of behaviour and use these insights to improve their experience.

• Use your understanding of our membership offer to support and guide schools in your region to access member benefits that best meet their needs, are most impactful for their students and steward them towards accreditation (e.g. use diagnostic tools to set action plans for the membership year and signpost to Voice 21 products, resources and events).

• Bring together data (from our CRM system, our Programme team and impact and engagement monitoring) to understand and own the ‘complete picture’ of each school’s member journey in your region - use insights to manage and increase engagement; proactively share insights gained, internally (e.g. with the Programme team about attendance or school feedback) and externally (reporting to a group project commissioner or funder). 

• Own membership renewals in your region, helping the Engagement team to deliver our annual school renewal targets (70%+).

Your progression

Within 1 month, you’ll have:

• Got to know all of the different elements which go into our membership offer through experiencing them first hand. 

• Gained insight into the impact of our membership offer on children and young people’s learning and life chances, by visiting Voice 21 Oracy Schools. 

• Began to get to know the key stakeholders and member schools in your region.

• Have a good grasp of our Voice North East Project objectives

• Built relationships with your closest colleagues in our Experience, Project and Programmes teams. 

Within 3 months, you’ll have: 

• Built relationships with the key stakeholders and member schools in your region.

• Supported member schools in your region to get started on their membership journey and to access membership benefits.

• Become confident using our CRM (Salesforce) to provide key data you need for success in your role.

Within 6 months, you’ll have: 

• Begun to monitor experience and engagement of member schools in your region and identify strategies to help schools get the most out of their membership.

• Delivered & supported regional network events and reflected on how these went with the team.

• Lead a cycle of renewal in your region and use this to identify areas of strength/development.

From 6 months onwards, we expect for you to be:

• Taking ownership of the member journey and school experience of schools in your region.

• Proactively sharing insights from the frontline with the team to improve experience and engagement.

• Developing strategic relationships with key stakeholders and identifying opportunities to grow our school network in your region.

This job is for you if...

• You take pride in the strength of the relationships you build, you enjoy making connections with a range of stakeholders (both internal and external) and delivering an excellent relationship management experience.

• You have a strong understanding of the educational landscape in the North East of England, and know how to navigate the pressures faced by teachers and school leaders. 

• You have experience working with a Customer Relationship Management database and understand the importance of accurate data to inform decision making.

• You can apply  project management skills (e.g. working towards milestones) and have experience in supporting and organising regional events.

• You care about the little details which make all the difference and get satisfaction from seeing things through.

• You enjoy working as part of a fast-paced, fast-growing team with big ambitions and are excited to use your initiative to help us achieve these.

• You’re passionate about Voice 21’s mission, the education sector and making a change to young people’s learning and life changes.

Who you’ll work with: 

• Our Engagement team: made up of our Head of Member Success, your fellow School Relationships Officers, a School Membership Officer, Schools Coordinator, and your line manager - one of our two School Relationships Leads.

• Our Programmes team who lead and deliver our work with teachers on programmes.

• Our Project Lead and our Events Lead

Location: Remote with a focus on the North East of England.

This role requires regular travel within the North East and occasional travel nationally. This includes visiting schools, attending development days, meetings, and industry events. Some overnight stays will be required.

Ideal Candidate: We are seeking a candidate specifically based in the North East of England and with a strong understanding and experience of the educational landscape and the challenges facing schools in this area.

Contract: Permanent, subject to successful probation review at 3 months.

Terms: Full Time 

Application details 

To apply: 

Please send your most recent CV and a document answering the questions below

• Tell us why you want to work at Voice 21. What is it about us and our mission that excites you? (Max. 400 words)

• Making direct reference to the job description, please tell us the three main reasons why you would make an excellent School Relationships & Project officer in the North East of England (Max. 600 words).

We are ideally seeking to appoint  someone based in the North East of England. 

Please do not apply for this position if you are not based in this area of the UK

Closing date: Midnight, Monday 10th February

Interview date: Provisional dates for initial phone interviews Week Commencing 17th February with second round interviews on Zoom w/c 3rd March TBC

Start date: 1st April 2025 (we can be somewhat flexible for the right candidate).

Questions: If you have any questions about the role, or would like to discuss it before submitting an application, please contact Gill Cameron, Head of Member Success  

Valuing every voice

Voice 21 believes that every voice should be heard and valued. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Voice 21.