Supporter Services Coordinator Jobs

Age UK Lewisham and Southwark are seeking a highly motivated individual to join the Healthy Living and Learning Centre  Team to deliver activities and events to people aged 50 or above, and coordinate volunteers. This role is a maternity cover and is fixed term for one year.

Key Responsibilities

• Design and deliver activities and events that promote positive outcomes for people aged 50 or above.
• Coordinate volunteers and partners to support and lead on the delivery of activities and events.
• Lead the MYSocial online calendar platform, ensuring it reflects activities and services across London.
• Build and maintain a network of partners that provide relevant services.  
• Support the wider running of the Day Centre.

Ideal Candidate

• Experienced in delivering activities and events, and working with volunteers.
• Able to multitask and work in an environment where no one day is the same.
• Passionate about supporting people to improve their outcomes – excellent interpersonal skills are a must.

Working at Age UK Lewisham and Southwark

Age UK Lewisham and Southwark aims to provide a safe, inclusive workplace for people of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees and we strongly encourage applicants from underrepresented groups.

Employee benefits include:

• 26 days annual leave + bank holidays
• Additional 1 day leave for Birthdays
• Access to an Employee Assistance Programme including access to a helpline for partners and dependents
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech and home furnishing through AUKLS and spread the cost from their salary

This is a varied role supporting Arthritis Action’s finance, operations and administrative processes. You will ensure the smooth running of the Charity’s finance and operations to meet its evolving needs and ensure efficiencies.

The full time post (37.5 hours a week) is hybrid; Mondays and Wednesdays in the office and three days working from home.

Please note our upcoming office move scheduled for April, from 56 Buckingham Gate Victoria, to City Road in Old Street, London.

Key Responsibilities – the role will include but not be restricted to:

• Providing support to the Senior Finance & Operations Manager

Finance 

• Working with the Senior Finance & Operations Manager to support the finance, banking and invoicing processes. Preparing and running the BACS payments as required ready for authorisation, adding new suppliers when required. Ensuring the daily membership finance operations are completed in a timely manner.
• Setting up and processing all direct debits and reconcile with monthly reports from the Direct Debit supplier.
• Analysing bank statements for legacy income, donations, standing orders and all other credits and update the customer relationship management (CRM) system.
• Regularly banking cash and cheques and reconciling with the CRM. Complete bank reconciliation at month end. 
• Processing Credit/Debit Card payments and enter data onto the CRM.
• Running a full report of all donations/Legacies and Grants and save on the CRM.
• Preparing and submitting quarterly Gift Aid claims.
• Legacy administration including corresponding with Solicitors and keeping records as required by the Senior Finance & Operations Manager.

Operations 

• Supporting the Executive Management Team with the office move to Old Street in April 2025. 
• Managing the Charity’s CRM and developing new operational processes when necessary. Informing staff if they are required to enter data differently and implementing training for relevant staff to integrate changes into the organisation’s operational procedures. 
• Managing the Charity’s staff intranet alongside the communications team.
• Data Protection Officer - ensuring staff are aware of and follow the Charity’s operational procedures and policies including the latest Data Protection Laws.
• Maintaining inventory of IT equipment and ensuring proper allocation, maintenance, and implementation of efficient processes to support staff needs.
• Providing full oversight of the administrative support for the organisation’s Annual General Meeting & Conference. Reporting directly to the Executive Management Team with KPIs and statistics related to Charity’s services, using the CRM.
• Overseeing day-to-day office functions and liaising with office contacts as required.
• Maintaining annual leave and sickness records for staff.
• Supporting the Executive Management Team with HR administration and team away days.

Other Activities

• Ensuring Annual Trustee returns and Declarations are completed.
• Other tasks relevant to the level of this post may be asked of you.

PERSON SPECIFICATION
 

EXPERIENCE & SKILLS

Experience of maintaining and managing a CRM - Essential

Competent in Microsoft Office and in particular MS Excel - Essential

Excellent verbal and written communications skills - Essential

Efficient organisational and time management skills - Essential

Experience of supporting a Finance role - Desirable

Experience of working in the Charity sector - Desirable

ATTRIBUTES

Excellent customer service and inter-personal skills - Essential

Strong attention to detail -Essential

A self-starter, able to work on own initiative where required - Essential

Enthusiastic team-player with a can-do attitude - Essential

Demonstrate core values, behaviours and a strong commitment to Equality, Diversity and Inclusion (EDI) - Essential

Staff Benefits

As a valued member of our team, you’ll get:

• 25 days annual leave, rising to 30 days after five years, plus Bank Holidays & 3 days for our Christmas closure.
• 7.5% employer pension contribution.
• 24 hour, 365-day access to our Employee Assistance Programme. 
• Cycle to Work Scheme. 
• Annual Eye Tests.
• Two volunteering days per year.
• Season Ticket loan scheme.
• Training and development opportunities. 

How to Apply:

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.

Applications should be received by Thursday 20th February 2025 at 23:59 at the latest.

Interviews will take place in the London office (56 Buckingham Gate) on Monday 24th February 2025.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.

Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief.

A fantastic opportunity has arisen for a highly motivated and experienced Learning Team Coordinator to join Westway Trust providing support to the Learning Team Managers.

You will be a friendly and enthusiastic individual with strong administration experience along with excellent interpersonal and customer-facing skills who will be committed to working for a charity supporting and enhancing the lives of people in the North Kensington community. 

Key responsibilities of the role include:

Administrative Support

• Undertake administrative duties as directed by the Supplementary Schools Partnerships Manager and the Community Development Manager.
• Maintain information on records and databases as required
• Produce letters, reports, action sheets and documents, as necessary
• Set up meetings and take minutes, as required
• Assist with administrative tasks for project planning
• Manage administration associated with accreditation and awarding bodies for Quality Mark assessments as required
• Carry out administrative duties in relation to registers, cancellations, course documentation and course evaluations data
• Coordinate responses for outstanding stakeholder queries
• Assist with promotional tasks such as mail-outs and outbound progression calls, newsletter, and promotional events/open days
• Monitor office supplies inventory and place orders for learning team projects
• Process criminal record checks (DBS) for volunteers
• Coordination of all data management and impact reporting across team Programmes
• Support the Communications Team in developing and enhancing the communications and marketing strategies for the charity around Learning and Skills, including contributing to the Westway Trust and Westway Learning Twitter accounts and other social media and communication channels
• Assist with community events as required by agreement

Financial Support

• Perform basic financial activities relating to processing payments
• Support the Learning Managers with financial processes (including raising POs, liaising with Accounts for invoices, and processing credit card statements)

Special projects support, for example:

• Undertake administrative duties for the Lords Trading Card Directory
• Keep the Westway Trust and Kensington & Chelsea Social Council (KCSC) service directories updated
• Undertake administrate duties for the after school club Mondays and Thursdays 4.30pm – 6.30pm and help out with activities such as art, reading, games.
• Help organise seasonal events, such as Easter, Halloween, Christmas parties

Knowledge and Experience:

• At least one years’ administrative experience working in a busy office
• Strong customer service experience
• Experience of working in a customer-focused and/or community organisation
• Good organisational, prioritising and problem solving skills, with the resilience to work effectively under pressure
• Excellent interpersonal and communication skills
• Good command of written and spoken English
• Ability to provide a friendly and efficient service to the Learning Team Managers; learners and members of the community
• Experience of working with a high level of accuracy
• Is flexible, open to, and adapt to new ideas
• Can take the initiative to get things done and not afraid to make suggestions for continuous improvement
• Must have good IT skills, including MS Office Word, Excel and Access
• Be aware of and comply with policies and procedures relating to safeguarding; health and safety and security; confidentiality for all learners (adults, children and young people), and complete online training as required
• Commitment to living out the Westway Trust values including placing the community at the center of all we do.
• Demonstrable understanding of, commitment to, and promotion of equality of opportunities, diversity and inclusion.

Desirable

• Connection to or significant understanding of the local area and its social, cultural and political heritage would be highly desirable
• Experience of working within GDPR legislation
• Community work experience

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

Interview date: Monday 3 March 

The application deadline is Friday 21 February when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early.  An early application is strongly recommended. 

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

As the Trust and Foundation Coordinator, you will support the International Programmes Department (IPD) by:

• Programme Development: Enhancing institutional funding to raise essential funds for Muslim Aid’s international humanitarian and development programmes through Trusts, Foundations, and Partner Offices.
• Quality Assurance: Assisting the MEAL Manager in developing and implementing effective MEAL systems to ensure quality service delivery across all programmes.

You will play a crucial role in this newly formed unit, working closely with partners, country offices, and donors to improve systems within the IPD and support the dynamic global programme portfolio of Muslim Aid.

About the Role:

1.  Lead donor mapping process for Trusts and Foundations. Continuously, update this mapping document regularly based on engagement with prospective donors.
2. Lead the proposal/concept development process for T&F and MA Partner offices submissions.
3. Support the Global Programme Development and Quality Assurance Manager in managing a portfolio of institutional donor grants relationships and implement donor engagement strategies for prioritised donors (including FCDO, UN agencies, USAID, SIDA, START Network, etc.).
4. Support the Monitoring Evaluation Accountability and Learning (MEAL) Manager to strengthen MEAL system globally. This includes ensuring high-quality data tracking progress, analysing data, and generating knowledge and documentation of best practices.
5. Work with Country Offices, Global Programme Development and Quality Assurance, Humanitarian and Programme units to support on disaster responses and associated appeals.
6. Support the unit in providing the development and implementing capacity development workshops for the IPD team, country offices, and partner offices either face to face or virtually.

About You:

To be successful in this role, you will need:

1. Educated to bachelor’s degree level.
2. Experience of successfully fundraising and dealing with institutional donors and international donors with a focus on Trusts and Foundations.
3. Experience and understanding of monitoring and evaluation of programmes; using quantitative and qualitative research data collected in support of programme development.
4. Significant experience and knowledge of effective budgetary control and grant management.
5. Good interpersonal and communication skills and ability to liaise effectively with people at various levels. Good tact and diplomacy at all times.
6. Strong and well-developed analytical skills coupled with strong bid and report writing skills.

Why you should apply:

Ready to make a global impact? Join Muslim Aid as a Trust and Foundation Coordinator and drive our humanitarian and development initiatives forward. If you excel in fundraising, grant management, and donor engagement, we want you on our team. Your expertise in monitoring and evaluation will ensure our programmes are exceptional. With outstanding communication and interpersonal skills, you will secure the vital funds that power our mission to support vulnerable communities worldwide. Become part of a dynamic, innovative team and make a difference. Apply now and transform lives!

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

Application will be reviewed on an ongoing basis. Only Shortlisted candidates will be contacted. The position will close once we have identified an appropriate candidate.

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.

Outline of service:

Gaddum and Manchester Mind have come together to provide a new and innovative service which will support people to leave inpatient mental health settings and return to their community with the support they need to recover and remain well.

As a team, we will deliver psycho-social interventions, advocacy, housing and welfare rights advice and peer support. There will also be tailored support to young people (those under the age of 25). All we do is underpinned by listening and ensuring people feel heard – because we know that when people are listened to, they recover. The team will be working with colleagues within the mental health, primary care, inpatient and community sectors.

Job summary:

As a Peer Support Worker, you will have lived or living experience of receiving mental health care or treatment. As an ‘Expert by Experience’ you will support peers (people with similar experiences to your own) who are ready to leave hospital after being treated for their mental health needs. Receiving support from your colleagues, you’ll develop and manage your casework practice and hold a small case load.

Walking alongside people prior to discharge from mental health hospital, you’ll support people in the discharge process to get the care they need, and then into a community setting where they can continue to recover and begin to explore their aspirations. Ultimately, people will feel connected to their communities – to the right services, friends and family.

This role will work with a small but intensive caseload (max 12 cases for a full-time peer support worker) to focus on:

· Repatriate: when people are sent to an out of area placement (OAPs) advocate to get them back to Greater Manchester so they can recover in their community.

· Discharge: Supporting people when they’re ready to be discharged from inpatient mental health services to get back to the community and recover.

· Prevent re-admissions: Work with people, post-discharge, to ensure they continue to get the support they need to make informed choices, stay well and ultimately thrive.

Main Duties and Responsibilities

· To provide bespoke support to people that are ready to be discharged from inpatient psychiatric care to return to the community, building (with support) packages of care so they have a positive and sustained recovery.

· To work alongside people post-discharge, in their community setting (e.g. home or supported accommodation) to ensure they get what they need to stay well.

· To effectively manage a small but intensive caseload (max 12 cases for a full time worker), being flexible to people’s needs and short-term changes in schedule.

· To work in a person-centred, trauma informed, empowering and culturally appropriate way that enables people to feel listened to and heard.

· To help people engage with services and make sustainable links with their communities.

· To use and develop your knowledge of community care, policies, legislation and services to get people the support they need to recover and stay well.

· Identify when cases need escalation or onward referral and keep your line manager aware of case developments.

· Independently visit people in inpatient and community settings in Manchester and across Greater Manchester, adhering to lone working and risk management procedures.

· Occasionally visit people out of the Greater Manchester area who need to return to their community in Manchester (all travel expenses will be paid and non-commute travel time will be part of your working day).

· Build relationships with colleagues within services (e.g. inpatient staff, social care, CMHTs etc) to enable improved collaborative working

· Take part in multi-disciplinary meetings, representing the views of people, and their aspirations on returning to community settings.

· Support the development of this new service, drawing on your role as an ‘Expert by Experience’ and using what you hear from the people you support to contribute to the development of the services by reviewing and contributing to improvements.

The post holder will be required to undertake other tasks as reasonably directed by the Programme Management and Senior Management Team, which will usually be commensurate with the skills and experience of the post-holder.

All staff aree expected to work within all Gaddum / Manchester Mind policies and procedures. This role is subject to a standard DBS check.

The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.

You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.

The role focuses on the key areas of:

· Supporter Engagement and Communication

· Donation Processing and Acknowledgement

· Data Management and CRM Administration

· Administrative Support and Process Improvement

An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time.  Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.

Please see the recruitment pack for a full list of key tasks.

Supporter Engagement Coordinator

Location: Hybrid, Old Street, London
Salary: £28,177 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Permanent

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.   

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 

An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters.

Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey. 

In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is a varied and an excellent opportunity to develop a diverse range of transferable skills.

We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service.   You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.

If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!

For further detail of this role, please see the job profile. 

The deadline for applications is 23:59 on Sunday 16 February 2025
Interviews will take place on Thursday 27 February 2025 

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-219490

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re seeking a well-organised coordinator to join our growing support services team and help us reach more people living with secondary (metastatic) breast cancer. You will coordinate the successful delivery of face to face and online services providing information and emotional support in the UK.

You’ll work as part of a team based across the UK and arrange delivery of services in the East of England, playing a key role in increasing our reach and uptake. 

You’ll liaise with venues, expert speakers and support our team of dedicated qualified sessional therapists, as well as providing technical support for the running of monthly online services. And you’ll build productive relationships with healthcare professionals and other stakeholders to promote our services and increase their reach and uptake.

About you

We’re looking for someone with experience of developing and delivering information and support services, preferably in a health or charity environment. You’ll understand the challenges for people living with illness or complex health or social needs and be keen to use your excellent organisation and time management skills to juggle a busy workload.

You’ll enjoy working collaboratively and managing relationships with a range of stakeholders. A great team player, you’ll be flexible and able to travel and work outside normal office hours, including regular overnight stays. Above all, you’ll relish the opportunity to deliver our ambition to provide support for anyone living with secondary breast cancer who needs us, by making our services more widely available and accessible.

Job description and benefits

Please download the job description and our attractive benefits package. 

Home working

This role is primarily home based with travel expected across the east of England and occasional travel to London and/or other parts of the UK.

When applying

We hope you choose to apply for this role.

Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date

Monday 17 February 2025 at 09:00am

Interview date

Week commencing 24 February 2025

The National Services Administrator will work closely with the National Services Coordinators to:

• Support the recruitment and onboarding of volunteers into Cruse’s National Services
• Use National Services Systems to support the onboarding process, such as creating accounts for new volunteers, supporting the DBS process 
• Monitor the National services email boxes and redirect/support as appropriate 
• Providing administrative support throughout the Induction programme and Continuous Professional Development programme, coordinating with national training teams as required 
• Provide administrative support to the Helpline Manager as required 

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010.

Appointment will be made on merit. Criminal Record Checks All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice Previous convictions will not prevent full consideration of your application to work with Cruse.

Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email. We comply with all relevant data protection legislation and process your data fairly.

At The Elephant Group, we believe talent is everywhere, but opportunity is not. That’s where we come in. We’re on a mission to create fairer access to top universities for talented young people from underrepresented backgrounds. As our Programme Coordinator, you’ll play a significant role in helping us drive this change.

This is a chance to blend a love of delivering content to audiences via virtual and in person events with an enthusiasm for working with large groups of young people, schools and university partners. As well as this, you’ll have a flair for providing fantastic customer service with great project management, professional communication and organisation skills to juggle multiple events and programmes simultaneously. Lastly above all, you’ll have a passion for our mission to support young people to reach their full potential.

In the role, you’ll support our Head of Programmes in the delivery of our transformative programmes – Elephant Access and Meta Method. Programme Coordinators are at the heart of our programme delivery, taking an important role in  managing our online and in-person activities including webinars, school visits, and larger events such as our annual Launch, Spring Conference, and Summer Academy events. They also support our evaluation including data gathering and analysis, and lead our social media strategy for students.

We are a small charity with big plans. In 2024 we were short listed for the “Student Mobility Impact Award” and our inspiring CEO Jayne Taylor, was a finalist in the “Rising Chief Executive” category at the Third Sector Awards. 

This is a brilliant opportunity for a warm, relatable, hard-working graduate to make a difference from the work you do (as well as developing yourself) working in a fast-paced ambitious charity. Come and join our friendly herd!

Salary: £23,000- £26,000 depending on experience

Contract: Permanent (subject to a successful probation review at 3 months)

Hours: Full-time only (we are not able to offer job share or compressed hours)

Benefits: 28 days holiday plus 3 days at Christmas and bank holidays, 5% pension contribution, hybrid working, training & development opportunities

Location: Midlands/Yorkshire- Hybrid. Travel to partner schools in the Midlands & Yorkshire 2-3 times a week depending on business need (you must be able to drive), and occasional travel to London

You will need a suitable home working space. We will provide your equipment including furniture if required. You need to reside in Midlands or Yorkshire. Frequent organisational travel is expected with expenses paid.

Essential Skills and Experience

We welcome applications from people that have an enthusiasm for our social justice mission, the desire to develop themselves in the role and the following: 

• Confident, articulate public speaking, presenting and chairing to large groups including young people. 

• Enjoys delivering front led & interactive content.

• Strong written and verbal communication skills .

• Excellent programme/ project / event management skills . 

• Self-organised with an ability to prioritise

• You must have a valid driving licence

• Energised by interacting with our young people and enjoys delivering fantastic professional customer service. 

• Able to work proactively to overcome obstacles to achieve the organisation’s goals with a zeal for achieving excellence.

• Comfortable working in a changing environment using your initiative.

• Hold a undergraduate or post graduate UK degree  (Graduated within the last 5 years)

Job Title: Volunteer Coordinator

Reports to: People and Facilities Director

FTE: Full time, Permanent. 37 hrs per week over 5 days

Location: Hybrid working – 2 days from home and 3 days per week (including Thursdays) from our Central London Office

Salary: £26,648 - £29,200 depending on skills & experience

Are you interested in working for an organisation making a real difference to the lives of blind and partially sighted children and young people?

Here at the Royal Society for Blind Children we believe that every blind young person should have the chance to live life without limits. Our values of Trust, Energy, Ambition, and Motivation underpin everything we do, and by giving young people the essential skills to take control of their life, they can unleash their true potential.

We are looking for a volunteer coordinator to:

· Manage our team of services and community volunteers

· Recruit nationally, onboard them and provide them with training, guidance, assistance, and support to ensure they have a positive volunteering experience with RSBC and act as ambassadors for the Society

· Provide volunteers across all areas of the organisation to ensure the efficient delivery of our activity programmes nationally and to establish community fundraising networks across England and Wales

· Work with the People and Facilities Director to develop recruitment strategies, acquire volunteer partners, and to deliver blended digital and face-to-face volunteer induction and training programmes.

The post holder will have a minimum of a Level 2 qualification in Maths and English or equivalent, proven ability to recruit, onboard and train volunteers, excellent relationship building skills and a successful track record of engaging and managing volunteers to support a broad range of activities.

What we offer:

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, Employee Assistance Programme, Perkbox benefits portal, flexible working opportunities, 3% contribution towards pension, and a season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification.

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

Closing date: 20 February 2025 but will be reviewing applications as they come in

Interview: Initial interview date of 18 February 2025

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children hope and a future. The role of the Fundraising team is to develop and grow the UK-wide reach of the charity. Whether engaging churches, supporters, corporates or the press, the National Development team are passionate champions for the work, inspiring partnerships that will enable TLG to transform thousands more children’s lives in the years ahead.

This crucial office-based role within the Supporter Development Team involves detailed management, oversight and quality control of data records and processing (including financial) relating to our 1000s of supporters and churches that we interact with. In addition, we seek a clear and professional communicator who will be able to correspond with associated internal and external stakeholders in order to grow our financial impact across the charity.

We seek to constantly develop new partnerships with churches that are motivated to engage with their communities in order to combat the struggles too many children have when in education and connect with the children’s families in order to engage them in the wider support of the church. At the same time, we seek to grow our financial donor base by connecting with hundreds of new supporters, by becoming a ‘Hope Giver’ – our regular giving scheme.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Closing Date: 17th February 

Initial Interviews: 19th/20th February Online 

Final Interviews: 24th February at our National Support Office in West Yorkshire

Spectra CIC delivers counselling services across London. The post holder will manage Spectra’s Psychosexual Counselling Service. This will include the delivery of counselling sessions, client allocations, clinical audit, service development and waiting list management. In addition, liaison with members of the counselling team.

You will have a good understanding of the health and well-being needs of clients experiencing sexual issues, an understanding of access barriers in underserved groups within communities, and how to engage and deliver a service effectively with people who want to engage with counselling.

You will have a good working knowledge of Office programmes including Excel, Word and PowerPoint.

To better serve marginalised communities we currently particularly welcome applications from trans people, people of colour and/or those with key language skills.

The role offers a combination of working online and within Spectra’s clinical hubs across London.

Please complete and return the application form, including the personal statement and diversity monitoring form – we do not accept CVs or incomplete applications.

You can access them via the Quick Apply option on CharityJob, or via our website's Get Involved page.

Interviews: Spectra is utilising a dynamic recruitment process whereby any promising applicants can be contacted as soon as their application is received and invited for interview. Please therefore submit your application as soon as possible and do not wait until the ultimate deadline.

Events and Marketing Coordinator

Barnwood is not your typical funder. We drive change so that disabled people and people with mental health conditions have choice of opportunities, access their rights, and are included where they live. We bring people together for a different conversation and explore big ideas. Through learning and collaboration, we influence the change that’s needed. By partnering with local organisations and looking for better ways to fund, Barnwood makes a difference in Gloucestershire.

As part of this work, our Engagement and Insights engages a wide range of people in the Trust’s vision for Gloucestershire, and our Events and Marketing Coordinator is integral to this.

We are looking for an Events and Marketing Coordinator to carry specific responsibility for managing the logistics and coordination of a diverse range of external events for the Trust, as well as producing marketing materials, both print and digital, for external audiences – all to engage a wide range of individuals and organisations in the work of the Trust.

We want to diversify our team to better reflect the work and communities we support – this means we would particularly welcome applications from people who:

• are from Black, Asian and minoritised backgrounds.
• have lived experience of disability and/or mental health challenges.

Contract terms:

• This role is 12 months fixed term, and we welcome applications from people looking for part time hours (22.5hrs per week).
• We offer a flexible start between 8am and 9.30am Monday to Friday.
• Salary £20,466 p/a pro rata
• 22 days holiday inc. bank holidays
• This position is based in our office in central Cheltenham with occasional opportunities for home working.

Summary of key duties:

Events management for Barnwood Trust hosted external events

• Plan and deliver high-quality events, including the Trust’s Annual Public Meeting and Members Event.
• Provide logistics and event management support for Barnwood’s change programmes and other activities.
• Collaborate with stakeholders to shape accessible and inclusive events tailored to diverse audiences.
• Manage event data and marketing functions using the Trust’s CRM system, ensuring GDPR compliance.

Marketing and communication to a wide range of external audiences

• Work with the Marketing Manager to engage diverse audiences creatively through print, digital, and social media channels.
• Contribute ideas for engaging content, utilising a range of channels.
• Support website and social media management.
• Project manage outsourced projects, such as film production, in collaboration with the Marketing and Communications Manager. 

Essential Knowledge and experience:

• Proven experience in event management, including planning, coordination, and delivery of events to a high standard.
• Strong project management skills, including the ability to manage multiple events simultaneously, prioritise tasks, and meet deadlines.
• Awareness and understanding of accessibility requirements when organising events.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders, including staff, Barnwood Circle members and external partners.
• An understanding of a range of marketing channels, including print media, digital media, social media platforms, and face to face engagement.
• Proven experience in using a Customer Relationship Management System (CRM, e.g., Bitrix) to include building and sending event invitations.

For full details please see our application pack.

Summary of skills

• Event Management
• Highly organised with project co-ordination skills
• Excellent communication including high level written communication skills
• Attention to detail
• Time management
• Problem solving
• Collaboration and team working
• Strong IT skills (demonstrable proficiency in using MS Outlook, MS 
• Office Suite)
• Creativity, flexibility and adaptability

Benefits:

• 36 days annual leave including bank holidays. (FTE)
• Life Assurance (3 x Salary)
• Work within an organisation that is committed to improving equality and diversity.
• Competitive salaries and fantastic pension contribution rates.
• Excellent personal development plan and extensive training which includes a commitment to training employees to be confident when working with people with a wide variety of impairments, disabilities, and mental health challenges.
• Friendly and collaborative working culture; everyone’s voice is heard.
• We have a range of supportive wellbeing policies and almost a third of our employees, are qualified mental health first aiders with Mental Health England.
• Our offices in central Cheltenham are wheelchair accessible, have free accessible parking on site and great facilities.
• Assistance dogs are welcome.

Guidance On Applications:

Click on Apply Now to be taken to the Barnwood Trust website where you need to apply for this role via our online application form.

You will also find a detailed application pack which gives a full and detailed job description and person specification as well as guidance on how to make an online application and what you should include within it.

Should you have any questions or require any of the information in a different format please email the recruitment team directly at recruitment@barnwoodtrust. org.

We want our application process to be right for you as an individual, so if there’s anything you think we can do to make this process more straightforward for you please email recruitment@barnwoodtrust. org directly to discuss what support we might be able to provide. Our career page on our website has some examples of things we may be able to put in place for people who request extra support.

Deadline for applications: 12.00 noon on Thursday 13th February 2025

First interviews: Monday 17th February 2025

Second stage interviews: Monday 24th February 2025

We would like the successful candidate to start as soon as possible.