Supporter Services Administrator Jobs in Hammersmith, Greater London

Slavery is the fastest growing crime in the world.  There are thought to be 50 million people enslaved worldwide and, based on our own research using police data, more than 100,000 victims in the UK alone.

Justice & Care is an anti-slavery organisation working internationally to address slavery and human trafficking, provide release and care for victims, dismantle criminal networks and bring perpetrators to justice. It works to protect communities at risk from traffickers and spark systemic change by working with policy makers and other key stakeholders. 

Our Purpose: Joining forces to end modern slavery.

Our Values: As an organisation we have a set of core values that underpin and inform all we do:

• We are collaborative

• We are courageous

• We are experts

• We are relentless 

• We are pioneering

This role

Justice and Care is at an exciting moment with the imminent launch of a new ten-year strategy and we are looking to build a finance function to support this growth.

We are recruiting for an experienced Programme Finance Manager to manage and oversee the outworking of key financial processes at Justice & Care.  With a particular focus on support for our international projects funded by the US State Department and UK Government but with responsibilities also for our UK audit process and income/expenditure forecasting, this is a broad and varied role. 

This is a new role and will be line managed by the Finance Director but will work closely with in-country finance leads, programme teams, the Development team and wider global teams

Your main responsibilities will include;

• Collaborate with country finance leads and the programmes teams to develop detailed and well planned budgets for funding proposals including full cost recovery

• Monitor programme spend against budget, advising programme leads on financial and compliance decisions and producing numeric and narrative financial reporting in various formats, predominantly institutional donors such as the US State Department

• Project manage, forecast and monitor expenditure for UK programmes.

• Liaise with grants managers and project leads to ensure compliance on restricted grants.

• Lead on project management of the UK audit process.

• Delivering regular funder income and expenditure forecasting.

• Regular financial analysis as required to support strategic decision making.

• Manage and respond to finance related queries, becoming the finance point of contact for the UK team.

• Assist in the annual budget process, forging great relationships with budget holders.

Please visit our website to view the full job description and for details of how to apply. 

RSBC are seeking an experienced Habilitation Specialist to join our Services Directorate. In this varied role you’ll have the opportunity to work with children, young people and families directly, as well as developing and delivering training. You’ll be our organisational expert in all things Habilitation and be part of a wider team seeking to ensure blind and partially sighted children and young people can live their life without limits.

Who are we looking for?

Someone with a nationally recognised qualification in habilitation training for children and young people with a visual impairment. You will have significant experience of working with children and young people with vision impairment and additional needs, excellent written and oral skills, and good IT skills. There will be the occasional weekend and evening work for which time off in lieu will be given.

Hybrid with the possibility of a remote base, but regular attendance at the London Office and within London would be required.

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, an option to buy an additional 2 days of annual leave, Employee Assistance Programme, Perkbox, flexible working opportunities, 3% contribution towards pension, access to 24/7 GP, mental health care and dental advice via apps if member of pension scheme, season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification.

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

Closing date: Monday 8 July, 9am

Interview: Thursday 18 July

To apply you will need to have the right to work in the UK. We do not provide any sponsorship.

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

Battersea’s Income Generation department works across the organisation to provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through our hard work, Battersea is able to make sure we can be here for every cat and dog, now and in the future. Our talented and award-winning team is vibrant and ambitious, and it’s an exciting time to work at one of the country’s most loved and best known animal charities.

We are recruiting for a new manager to lead our Legacy and In-Memory fundraising team within this department, to grow and deliver Battersea’s strategy, products and associated marketing plans. They will do this by managing the Legacy and In-Memory marketing programme to sustain and develop legacy prospects, managing the budget and operational plans for the programme, and continuing to develop the diversity of the programme through testing scalable and sustainable recruitment channels, product offerings and retention methods.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 18th July 2024

Interview date(s): 24th July 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Age UK Redbridge, Barking & Havering

Volunteer Co-Ordinator Befriending Service– Redbridge

SALARY: £25,351 per annum for 35 hrs/week or £20,281 for 28hrs week

WORKING HOURS: 28 hours per week to 35hrs per week

DURATION: 12 Months

CLOSING DATE: Monday, 1st July

INTERVIEW DATE: Friday 5th July

Age UK Redbridge, Barking and Havering are seeking to recruit a Volunteer Befriending Co-Ordinator to work with existing Befriending Coordinator and Volunteer Coordinator to provide a Befriending Service (Forget –Me-Not) for older Redbridge residents to reduce isolation. This will involve supporting all aspects of volunteer recruitment and management as well as carrying out risk assessment for residents and matching volunteers to service users for home visits and/or telephone befriending. 

The role includes recruitment, training, support and management of Befriending Volunteers, assessment of older residents requiring the service and matching volunteers with them. The post holder will also be responsible for case recording, monitoring and service evaluation.

Essential qualities include excellent communication skills with older people, volunteers and professional stakeholders as well as organisational skills and ability to write reports, maintain accurate records and monitoring. We are also looking for someone with experience and/or skills to manage own workload and work with minimum of supervision.

Previous experience of working with volunteers would be useful but not essential as training is provided and experience of undertaking risk assessments would be useful.

Closing date for applications is the Monday 1st July with interviews on Friday 5th July.

To apply: Please check our website for further details and a full application pack:

Completed application forms and Equal Opportunities Forms should be returned to admin using the email: admin or alternatively post to:

Gabby O’Neill

Recruitment

Age UK Redbridge, Barking and Havering

4th Floor, 103 Cranbrook Road

Ilford

Essex IG1 4PU.

Community Connector

Salary: £23,625.00 pa* (full time) *inclusive of outer London weighting

Hours : 37 hours pw

Contract: Permanent

Location: Slough (Flexible working arrangements considered, including Hybrid working between home base and community locations in Slough)

Mind in Berkshire is expanding our Community Connectors Team within East Berkshire.  A key role within a multi-agency team,  our Community Connectors will build relationships and support patients to access a wide range of community services and resources including social care, housing, family, debt and employment counselling that support maintaining good health and wellbeing.

Who we are

Mind in Berkshire works to support and represent people with mental health illnesses living across East Berkshire. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with National Mind we will not give up until everyone in our community gets the respect and help that they need.

Do you have the following key skills for this role?

· empathic and active listening skills

· experience in supporting people with their mental health and wellbeing

· strong networking and team skills

· good organisational and planning ability

· a positive approach towards finding solutions

These role provides a real opportunity to develop your skills in working with people, in the mental health charity sector.  You’ll be part of a supportive and dedicated multi-partnership team and have the opportunity to see your work bring about positive change.

As this role is based in the community with travel between several locations, you’ll need access to a vehicle for use during work hours. Alternative transport arrangements will be considered.

See job description for more details and a description of our benefits.

How to apply

Please send your CV and application form.

We will be assessing applications and interviewing on a rolling basis and we reserve the right to close the advert early if we fill the post. If you’re interested please apply early.

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check. 

About the role:

Welcome to a data analytics career where you’ll be more than just a number. We’re big enough to give you opportunity, experience and training. But small enough for you to see the difference you make.

If you’ve got an eye for detail (and we hope you do!), you’ll have spotted we’re a charity. Every one of us is focused on the outstanding care we deliver to our patients, their family and friends. The data you’ll be analysing, visualising and creating insights from makes that possible. You’ll see the difference your work makes each and every day.

About you:

Are you a “knowledge expert” with regards to analysis platforms, such as Power BI, and SQL servers and in Statistical Process Control and Application Programme Interfaces?

Excellent problem-solving, communication and multi-tasking skills?

Then you’ll find this a highly rewarding role. Working with the Head of Data, Information and Knowledge Management you’ll be preparing and compiling analysis to help support business decision making for our stakeholders.

If you’re an organised person who shares our values and are looking for a new role in a supportive and inclusive environment, then we would love to hear from you.

Our benefits:  
As well as our competitive salary and the opportunity to join an organisation which puts patients at the heart of what we do, we offer a range of great benefits, which include: 

• 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time) 
• educational and professional development opportunities (we have an on-site Education Team)
• monthly group reflections via Schwartz Rounds sessions
• free on-site parking 
• tranquil Hospice grounds 
• subsidised meals at our on-site restaurant 
• Employee Assistance Programme
• access to Blue Light Card discount card 
• access to our Group Pension Scheme
• excellent changing facilities (with showers, fresh towels, and hairdryers)
• wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work. 

Discover the difference you can be.

About us:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures. 

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.

Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.

This role involves providing a community engagement service and administrative support in association with the Senior Community Engagement Officer (SCEO) and residents. You will support the SCEO to develop and maintain resident engagement routes and assist in producing and disseminating key performance indicator information.

The ideal candidate will have experience working with local communities to achieve positive outcomes and a background in housing or administrative roles. They should excel in written and verbal communication, interpersonal relations, report writing, organisation, negotiation, IT and possess strong customer service skills.

Job Purpose

• Provide administrative support and service to the Senior Community Engagement Officer (SCEO) and residents in respect of consultation and community development.
• Support the SCEO to develop and maintain resident engagement routes including the Resident Voice database in addition to other meetings/events.
•  Assist the SCEO in producing and disseminating KPI information as necessary.
• Provide a responsive highly supportive and proactive administrative service as required to SCEO.
• Assist the SCEO to prepare and present reports, in a timely fashion, as required.

We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.

In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

We are looking to recruit a French speaking Senior Project Coordinator to lead on FIGO deliverables for a WHO project on FP (Family PLanning) and CAC (Comprehensive Abortion Care) competency based learning (CBL). You will lead on coordination of the following in five countries in Africa and Asia (TBC): This is pending the donor contract.

• Developing a strategy for the dissemination of the "Family planning and comprehensive abortion care toolkit for the primary health care workforce" and “ICM Competencies” in collaboration with stakeholders. 
• Conducting assessments of FP and CAC competency education and performance gaps.

(For further detail about this role, please review the attached Job Description and Person Specification).

We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds. We are an equal pay champion and we don't ask salary history. 

Location: The role is based from FIGO House, Waterloo, London SE1 with 'blended / hybrid working' i.e. with combined office and remote working.

Are you passionate about helping vulnerable people? You may be who we are looking for!

We are looking for an advisor to join the team linking vulnerable Islington residents to the services that can support them, providing advocacy and support with form filling. We bring services and support right to people's doorstep. You will be resilient, and able to work flexibly across the borough providing advice to people in a variety of settings including food banks, community centres, on their doorstep and on the phone.

We work at the heart of the voluntary sector and have a long-established network of partners that we work alongside to deliver support to residents in Islington. Our work with partners is all about building relationships and linking vulnerable Islington residents to specialist organisations and ensuring they get the support they need when they most need it.

If you have a passion to support and empower people experiencing challenges in Islington, then this Connect Advisor role at Help on Your Doorstep could be the role for you!

We are actively recruiting and reserve the right to close the recruitment process before the deadline date. Early application is encouraged. 

Prioritising tasks, meeting deadlines and opportunity to be part of a small, dynamic team, the Executive Assistant plays a key role bringing department leads together, developing papers and information for Trustees, liaising with the research community, supporting the fundraising team in their daily tasks and ensuring the highest level of accountability in the Governance of the charity. 

The role has a number of areas to fulfil: supporting research, supporting the fundraising team and supporting the Chief Executive to help the charity achieve it's ambitious operational strategy, alongside achieving it's aim of finding the cause and a cure for multiple system atrophy.

MSA Trust is a UK and Ireland-wide charity, supporting people with a life-limiting rare neurodegenerative disease. It has home based staff around the UK and a small office in central London. Your role will be pivotal in supporting the CEO and senior team to undertake their roles. 

About GDI Hub

The Global Disability Innovation Hub (GDI Hub) is a research and practice centre driving disability innovation for a fairer world that has grown rapidly to now operate in 40+ countries with more than 70 partners. We are the WHO Global Collaborating Center on AT, based at UCL.

Our vision is of a world without barriers to participation and equitable opportunity for all. We believe disability innovation is part of a bigger movement for disability inclusion and social justice. More than a product, a service or policy, disability innovation is a way of thinking to address disability challenges by co-designing solutions and sharing knowledge. We are solutions-focused experts in, Assistive & Accessible Technology, Inclusive Design, Inclusive Education Technology, Climate & Crisis Resilience and Cultural Participation. We stimulate entrepreneurship by developing bold approaches, partnerships and ecosystems to accelerate change.

Role Purpose

This role is focused on maximising comms-based engagement across the GDI Hub’s portfolio, supporting GDI Hub’s growing outreach across project-based deliverables and organisational comms channels (e.g. social media, websites, content generation).

The post holder will work closely across GDI Hub comms team to support delivery across the organisational portfolio – with a focus on key regular outputs, reactive queries and organisational communications. This role will involve both administrative tasks, and creative content generation, at an anticipated volume of 50% per area.

We are looking for someone with strong administrative, communications and digital skills, with a passion for building impact and reach. The candidate will need the experience to deliver public facing comms outputs, while also building personable relationships. The ability to work in a fast-paced environment is essential, as it a streamlined, can-do approach.

Role Responsibilities - Driving comms-based engagement across the GDI Hub’s portfolio

The successful applicant will work across GDI Hub’s Community Interest Company and Academic Research Centre liaising with all areas of the organisation to support the communications function as we look to translate project, programme and research outputs into public facing content for GDI Hub’s multi-million-pound global programmes, research and sector expertise.

GDI Hub operates a large and diverse portfolio. Our communications positions are uniquely diverse and flexible – harnessing creative energy and enabling skill development. It also means no two days are the same. The role is a dynamic one, a fun one, but a busy one.

Application Procedure:

Please submit your CV and a one-page covering letter describing how your think your skills and experience are relevant to this role (via our website when you hit 'apply,') A full job specification is attached to this ad.

The deadline for applications is 12.30PM Thursday 4 July. With interviews due to take place on Thursday 11 July.

GDI Hub values inclusion as a core business success factor. We actively seek to attract employees from diverse backgrounds and particularly welcome applications for this role from disabled people. The role is offered on flexible terms and the accommodation of reasonable adjustments is business as usual for us.

Background

Hackney Migrant Centre (HMC) delivers a free advice and support service for vulnerable migrants who have immigration, housing, welfare and health problems. We support visitors to secure their immigration status and move out of homelessness and destitution in the long-term, as well as assisting to address immediate issues, such as access to healthcare. HMC’s work is informed by a vision of a UK where no one is forced into destitution, exploitation or vulnerability as a result of their immigration status.

We have secured funding from Trust for London to employ an Immigration Advisor. The Immigration Advisor will provide immigration advice and assist visitors to make immigration and asylum applications. The postholder will work alongside external advisors to provide initial immigration advice on matters including human rights based applications, asylum, trafficking and family reunion. Advisors will work alongside Immigration Caseworkers and volunteers to coordinate and oversee the next steps for visitors after the initial immigration advice has been provided.

This role sits within the Immigration team, consisting of an Immigration Team Manager (part time), an Immigration Caseworker and a Long Residence Immigration Caseworker. HMC also benefits from two Housing & Destitution Caseworkers and the support of a Fundraising Officer and Volunteer & Participation Manager who are managed by the Operations Manager and CEO. HMC is supported by over 50 dedicated volunteers who work across the organisation. In addition, HMC works closely with a number of partner organisations to ensure visitors can access specialist legal advice and long-term support with immigration, housing, destitution, health and wellbeing. These include, Together with Migrant Children and Islington Law Centre.

We are keen to hear from applicants who have OISC Level 3 accreditation, the equivalent IAAS or a valid exemption. We will consider applicants with OISC Level 2 accreditation who can demonstrate experience of skills required below.

MAIN DUTIES

1. Advice and casework

- Provide high quality advice and representation for visitors with complex or urgent cases, specific vulnerabilities or those who would otherwise face particular difficulty in accessing representation from legal aid providers. For advisors with Level 3 OISC accreditation, this will be up to and including appeal-stage casework.

- Assist in the supervising of the work of the Immigration Caseworkers and volunteers.

- Provide training to HMC’s volunteers on immigration issues and maintain up to date resources.

- Provide immigration advice and support to the Housing staff team where available housing options and routes out of destitution are dependent on future immigration applications.

2. Collaborative working

- Work with HMC’s existing external advice partners to ensure effective, co-ordination of advocacy and casework support on a wide range of issues.

- Develop links and partnerships with other organisations to enable effective joint working.

- Provide information, statistics and case studies to external and internal stakeholders to support campaigning, advocacy and research relevant to HMC’s visitor group.

- Work closely with partner organisations to identify legal issues affecting HMC’s visitor group and, where appropriate, contribute to litigation and strategic policy work undertaken by external stakeholders to address these matters.

3. Compliance and Regulation

- Ensure HMC is meeting the standards required to maintain OISC accreditation.

- Keep up to date with legislation and guidance required to provide immigration advice at OISC L3 or OISC L2 dependent on accreditation level and meet the relevant OISC competence requirements, including maintaining a Personal Competence record of personal objectives regarding training and development.

- Ensure accurate record keeping using HMC’s case management system.

- Work with the Immigration Team Manager to ensure an effective monitoring system for the work and outcomes of the Immigration Team for funding and reporting purposes.

- Administrative tasks relevant to the post.

4. OTHER DUTIES

The post holder will be expected to:

- Implement sensitively HMC’s policies and procedures, especially with regards to confidentiality and equal opportunities

- Work collaboratively with other HMC staff, volunteers and professional advisors

- Participate actively in staff meetings, and other meetings as may reasonably be required

- Attend HMC Trustees’ meetings as required

- Support HMC's fundamental aim of providing a safe and caring environment for our visitors.

- Work in line with the ethos of HMC.

Do you want to contribute to saving lives? Can you inspire and engage others?

This full time, permanent role sits within our dynamic Direct Marketing and Supporter Engagement team and plays a pivotal role in delivering our direct marketing strategy, effectively monitoring and managing the day-to-day operations of our face-to-face fundraising campaigns ensuring donor recruitment targets are met and are to a high standard.

You will inspire our external face to face fundraisers by delivering engaging training presentations. You will build strong relationships with our operational team, leading to greater knowledge of how the service operates, allowing you to continuously improve our training and engagement initiatives.

You will be an experienced fundraiser with a proven track record of managing multiple projects or campaigns and have a solution focused mind set. You will have experience of presenting and developing training sessions and bring a passion for engaging fundraisers.

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition, we offer hybrid and flexible working options, wellbeing packages and family friendly employment policies.

This is an exciting time to join the charity, we are nearing the end of the charity’s biggest ever Appeal with a target to raise £15m by Sept 2024 to replace both of our helicopters, this is addition to the £15m it costs to provide our life saving service 365 days a year.

If you think this role is for you, please contact us directly for an informal conversation or apply today.

We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.

You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum.  The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. 

This role is available as a full time post of 38 hours per week.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

· 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

· Computing Scheme

· Credit Union Scheme

· Cycle-to-Work Scheme

· Death in Service Benefit

· Health Assured – Employee Assistance Programme

· Eye care Vouchers

· Flu Jab Reimbursement

· Long Service Awards

· Pension Scheme

· Purchase Additional Annual Leave

· Refer-a-Friend Scheme

· Retirements

· Loans (including season tickets and parking permit loans)

· Blue Light Card

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

The closing date for all applications is 23:59pm on 18th July 2024

Interviews will be held week commencing 29th July 2024

Outward is committed to equality and diversity and welcomes applications from all sections of the community.