Supporter Service Manager Jobs in Leeds

Community Catalysts is a well-established, social enterprise working across the UK to make sure that people who need care and support to live their lives can get help in ways, times and places that suit them.

We see the world differently and celebrate the strength of people and community. We know how to help local people help other local people and we bring our values, creativity and passion to everything we do.

Our primary role is to work as a catalyst within communities to build on the strengths of people, communities, and organisations to ensure that people who need support to live their lives can be part of strong, inclusive, communities with real opportunities to connect, create and contribute. 

We use our expertise to help communities, organisations, authorities, and policy makers to deliver the transformational change in services or systems needed to make this a reality.

We are seeking a dynamic and visionary person to lead our efforts in driving forward development and innovation initiatives.

As the Director of Development and Innovation you will be responsible for leading strategic development activities, working collaboratively with colleagues and partners to identify new opportunities, and overseeing the implementation of innovative solutions that align with our mission and objectives.

This role requires a creative thinker with a strong background in product and business development, project management, stakeholder engagement, and a passion for making a positive impact in the health and care sector.

You will have the opportunity to use your skills and experience to develop and enhance all aspects of our work to increase our impact and reach and shape the future direction of the organisation as a whole.  

This is an exciting time to join Community Catalysts. We are growing and reaching more people and places. If you share our vision and values and would like to be part of our dynamic team, we would love to hear from you.

Home based with a UK-wide remit and some travel including overnight stays required.

Closing date for applications is 5pm on Monday 2nd September 2024.

Interviews will consist of a one-hour Teams presentation/discussion on Tuesday 10th September 2024 and an in-person interview in Birmingham on either Monday 16th September 2024 or Tuesday 17th September 2024. We welcome applications from people from all sections of the community.

Digital Product Officer

Location: This post is hybrid, with an office base in Leeds, requiring an average of at least eight days a month face-to-face working, with occasional travel to other locations in England, Wales and Northern Ireland.  

Contract: Full-time, permanent

Salary: £33,000pa

BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school. Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 3 million families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.

We are looking for someone to support our Digital team to plan, maintain, track, report on, optimise and evaluate the performance of our website, which in turn supports service provision through our network of delivery partners. Ensuring our pages can be found easily by users, this role will analyse and report on performance data, including insights into user behaviour, and work with the team to make suggestions for improvements, ensuring all activity is insight-driven and audience focused. This covers end-to-end digital journeys from external sources, through the site and related platforms, and conversions and goal completions.

All of this involves excellent technical and people skills, working with a range of people at all levels, including colleagues, suppliers, partners who deliver our services, and supporters. We are looking for someone who is also very adaptable and comfortable to work in a changing environment as we develop our new digital approach, starting with a major project to transform our website.

To apply please send a copy of your CV by applying on our website along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.

Closing date: Monday 29 July at 9am.

Our Commitment to Diversity and Inclusivity

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.

We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team to discuss your requirements further.

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.

At Twins Trust our mission is to:

· Provide twins, triplets or more – and their families – with the information needed to make informed decisions.

· Facilitate a network of community support.

· Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy. 

Membership Officer

This is an exciting opportunity to join an ambitious and talented team in maximising income from a committed membership base.

With a healthy existing membership base, this role will support the Membership Manager and Head of Development in ensuring that membership administration runs smoothly from the perspective of both external and internal stakeholders. 

Contract: Permanent
Hours: Four days per week (30 hours) (negotiable for the right candidate) 
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £24k - £27k pro rata
Reports to: Membership Manager 
Work location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.
Closing date: 28 July 2024 
 

Purpose of the role

• To provide excellent customer services as the main point of contact for Twins Trust's members, dealing with enquiries from new and existing members and updating membership records on the CRM database.
• Process direct debit payments (twice per month) generate and distribute relevant communication to members, and maintain accurate records relating to income on the database, Microsoft Dynamics
• Work with the Finance team to reconcile income and process Gift Aid payments
• Support the Membership Manager in ensuring that membership processes – including processing income - are efficient, effective and implemented consistently
• Support the Membership Manager with the implementation of recruitment and retention campaigns
• Support the Membership Manager and Head of Development in providing reports and updates to help develop a compelling membership offer (including exclusive discounts) which delivers sustainable income

Ideal candidate

The ideal candidate will have experience in managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations), have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

• Experience of administering individual giving, direct marketing or membership schemes. 
• Experience working in a CRM, Microsoft Dynamics experience a plus.
• Excellent attention to detail.
• Excellent communications skills.
• A creative and analytical approach to problem solving.
• Enthusiasm for the issues we work on.

Desirable

• Experience working with online payment/donation platforms, extracting and manipulating data.
• An understanding of GDPR Compliance
• Strong communication skills, both written and verbal.
• Strong IT skills, including SharePoint and advanced Excel.

 For the full job description and person specification please refer to the pdf attachment.

£44,000 per annum (pro rata)

Permanent  

Remote (Regional contract)

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Professional Officer in the Baby Friendly Initiative team.

In this role you will be involved in supporting the effective facilitation of the Baby Friendly programme and helping to develop and support new and existing initiatives. We also expect the job holder to be able to take an active role in carrying out assessments of services seeking Baby Friendly accreditation and training. As needed, you will also support the National Infant Feeding Network.

You will be a practitioner with experience of leading on the implementation of the UNICEF UK Baby Friendly Initiative standards in a relevant UK public service and of teaching infant feeding to health professionals. We especially welcome interest from applicants with current experience in supporting public health in the community and early years services, such as health visiting.

Act now and visit the website via the apply button to apply online.

Closing date: 8am, Monday 29 July 2024.

Interview date: Monday 19 August 2024 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your response and focuses on your actual skills that are relevant to this role. This benefits you because living you a greater chance of expressing your skills in this objective selection process.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and disabled candidates because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

If you’re passionate about creating a supportive and resilient VCSE community and have a knack for fostering connections, we’ve got just the role for you.

Building connections and relationships is the foundation of a lot of Nova’s work. We’re a local charity that provides a range of services to support, grow and empower a vibrant Voluntary, Community and Social Enterprise (VCSE) sector in Wakefield District, with everything from specialist advice to funding.

The Membership and Networks Coordinator is a brand new role in the Nova team, so there’s lots of room to get stuck in and make it your own. We’re a friendly bunch to work with (100% of staff said they enjoy working at Nova in our latest staff survey!) and you’ll get a range of brilliant benefits.

So, what does this role involve?

The Coordinator will be the go-to person for our members, helping to build strong networks, share best practices, and make sure everyone's voice is heard.

Here’s a quick insight into what the Coordinator will be busy with:

• Develop, manage, and support VCSE sector networks to ensure effective collaboration and communication.
• Represent the VCSE sector at meetings, forums, and events, advocating for its needs and interests.
• Develop and deliver training sessions, resources, and toolkits to enhance the skills and capabilities of network members.
• Work with colleagues to increase engagement and involvement within Nova’s membership.

What are we looking for in our new Membership and Networks Coordinator?

• Excellent interpersonal and communication skills.
• Significant experience in the VCSE sector, with a strong understanding of the challenges and opportunities facing VCSE organisations.
• Proven experience in network management, stakeholder engagement, and capacity building.
• Strong project management skills, with the ability to plan, implement, and evaluate activities effectively
• Proven experience of building and maintaining effective relationships with a range of stakeholders.

Take a look at the Person Specification on our website for more details and if you feel you are the right person, we’d encourage you to apply! We value personal qualities and experience as well as work experience.

What do we offer?

• 28 days holiday per year plus bank holidays
• Blended home and office working
• Flexible working hours
• Employee Assistance Programme
• Staff Rewards Programme
• 5% salary contribution to a pension scheme
• A range of enhanced policies and practices to ensure a supportive and inclusive workplace
• Competitive salary and annual pay reviews

We’re an equal opportunities organisation and invite applications from all sections of the community. It’s important to us that everyone is welcomed and valued in our workplace, so we support staff and applicants in a number of ways.

Closing date: Wednesday 21 August at 12pm

Interview date: Tuesday 3 September and Wednesday 4 September

Marie Curie, the UK’s leading end-of-life charity, is seeking an Associate Director of Local Fundraising to lead their local fundraising operation and ensuring they maximise the value from local relationships.

Marie Curie is the largest non-NHS provider of end-of-life care in the UK, the only provider across all four nations delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Their leading research pushes the boundaries of what we know about good end-of-life, and their campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.

The Associate Director of Local Fundraising is a senior role within the Income, Innovation and Engagement directorate; a highly ambitious and professional team which is working to grow income and strengthen the organisation’s voice across the UK as the leading end of life care charity in the UK. Marie Curie has ambitious financial growth targets and needs to drive net contribution, engagement and awareness if they are to achieve their fundraising ambitions and subsequently their service growth goals.

The primary focus of the role is to maximise the net contribution from local fundraising but also to  drive community awareness and engagement with Marie Curie.  This is a key role for Marie Curie, responsible for managing a team of over 100 people and having responsibility for over £20 million Income, the recruitment of legacy prospects, the delivery of fundraising events and the strategic approach of supporter facing volunteers.

The Fundraising teams based in communities across the UK are responsible for raising money, driving legacy sign ups, building event participation and profit and growing awareness and engagement of the need for and impact of the charity’s work amongst supporters and people who have the potential to support Marie Curie.  With all local relationships managed by this role’s teams, the post will ensure that supporters have a connected, seamless experience.

The ideal candidate will have senior leadership experience in a fundraising environment with a successful track record in increasing voluntary income or revenue. They will also have experience in developing both annual operational and three-year strategic plans, developing creative and innovative solutions and digital marketing and in working with working with volunteers and engaging local communities. This will be combined with a proven track record in managing large high-performing, geographically dispersed teams.

This is an ideal career opportunity for an individual with extensive community fundraising experience looking to either broaden their portfolio or take the next step towards a Director of Fundraising role. 

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

CLOSING DATE: 9am, Monday 12th August.

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 

The Role

As a Practice Consultant, you will proactively support your Head and line manager, demonstrating leadership and a strong, supportive role in your team’s contribution to delivering the provision of high-quality support in strategic and operational environments. You will be skilled and confident about building high-trust relationships, contributing to securing a strong network across the UK and quality within our accreditation services.

You will take responsibility for motivating yourself and will build a wide skill set both personally and within the team, sharing expertise and encouraging everyone to work at their best together. Practice Consultants act as a critical friend to local areas and services, supporting, advising and guiding them through a combination of free and paid-for expert support. You will build relationships with national partners and local areas to develop coordinated, dynamic responses to domestic abuse and related safeguarding issues, seeing the whole picture for each family member to keep people safe sooner.

In order to complement our existing expertise in the Practice team, we would be particularly interested to hear from applicants with backgrounds in domestic abuse, criminal justice, health and social work.

This is a fixed-term role until June 2025 with the possibility of extension, and we will consider full-time and part-time hours.

Benefits

• 34 days’ holiday, including public holidays
• Eyecare vouchers
• Employee assistance programme
• Enhanced family leave policies
• Individual learning budget
• Flexible working, e.g., compressed hours
• Pension scheme with 4% employer contribution
• Clinical supervision
• Enhanced sick pay
• Restorative practice training
• Cycle-to-work scheme
• Childcare vouchers
• Holiday purchase scheme to buy up to an additional 5 days
• Professional development fund
• Time off in lieu

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9am on Monday 12th August 2024.

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world-class care, helping to ensure the best outcome and experience possible for children and their families.

Having raised more than £30 million to build and equip the hospital, today we continue to work hand in hand with the NHS, providing funding for the most up-to-date equipment and facilities. We also fund services like the play specialist team and emotional support for families.

This is an opportunity for a motivated and enthusiastic individual to join a small but determined team. Working closely with the wider charity team, this role offers a real opportunity to see the impact that your work has on the children and families we support and to grow our fundraising reach within your geographical region.

The geographical region will cover anything west of Bridgend and up to Aberystwyth.

This is a new role within the Noah’s Ark Charity, which will grow our regional community fundraising presence and offering. The postholder will know the West Wales area well and will become the expert in fundraising opportunities within the region, building strong relationships within the community, including low-mid level corporates and will develop supporter-led activity. The postholder will plan for and deliver income for the charity within the region, in line with wider fundraising strategy.

About the role

SSAFA’s Network & Community team, operating across the UK, are proud to announce this role as part of their strategic development plans.

This is a new fundraising opportunity to help provide support for serving personnel, veterans and their families ensuring that no-one battles alone.

Supported by the Head of Network & Community Fundraising, this role is fundamental in developing, supporting and championing new and existing fundraising from health providers and local authorities. The aim is to increase income generation in this area whilst raising SSAFA’s profile within local authorities and health care provision. This initiative will require effective leadership, relationship development and a knowledge of bid writing skills to lead a team creating effective proposals for support.

SSAFA is entering into an exciting period of strategic development within this proven income stream. If successful, you will manage a small team with potential for further career development.

There will be an occasional need to travel across the UK and to work evenings and weekends at key events.

About the team

You will join a small, established and dedicated team who cover the whole of the UK. With regular team meetings and a variety of communication mediums you will be given ongoing support, training and mentoring throughout. We are a remote team and well connected to all colleagues. This supports and drives our determination and success.

About you

We are looking for an exceptional candidate who has management experience and understands the nuances of applying for local authority and/or NHS Commissioned funding. You will be leading a small, dynamic team who thrive on challenge. We are seeking a determined, highly motivated individual, with a track record of securing significant funds. A natural communicator with proven success of bid writing and presentation skills. A confident networker, who is able to represent the charity to external stakeholders, build strong relationships by communicating effectively across the region whilst working from home. An ability to self-motivate and motivate others with a can-do attitude is a must.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on Monday 05 August 2024

Interviews: MS Teams interview week commencing 12 August 2024

Corporate Partnerships Executive

Salary: £34,790
Location: Hybrid – occasional travel to central London office or partner offices
Reports to: Head of Business Development

Would you like to make a difference in the civil society sector? Do you have a knack for building strong relationships and driving business growth? We're looking for a dynamic Corporate Partnerships Executive for ACEVO, the Association of Chief Executives of Voluntary Organisations.

About Us:

At ACEVO, our vision is to see civil society leaders making the biggest possible difference. We've been inspiring and supporting leaders of voluntary organisations in the UK for over 30 years. We have over 1,700 members, from small community groups to well-known national and international non-profits.

The Role:

As our Corporate Partnerships Executive, you will play a crucial role in managing and growing our portfolio of corporate partners and advertisers. Your efforts will help ACEVO generate about 45% of our income, ensuring we continue to support and inspire civil society leaders. You'll be responsible for nurturing existing relationships, developing new business opportunities, and driving engagement through partnerships, event sponsorships, and advertising.

Key Responsibilities:

Manage Corporate Partnerships

• Maintain and nurture a portfolio of corporate relationships and advertisers.
• Build strong relationships with commercial organisations through extensive phone work and face-to-face meetings.
• Provide relevant engagement opportunities to partners in line with their level of investment.
• Increase engagement, activity, and financial contributions from existing partners.
• Regularly report to partners on ACEVO activities, including membership, policy, and corporate partner engagement.
• Convert in-bound job advertising enquiries into long-term advertisers.
• Produce member newsletters promoting corporate partner services and ACEVO's job services.
• Identify and support corporate partner venues, managing related admin with the events team.
• Represent ACEVO professionally at internal and external events.
• Manage and drive revenue to ACEVO Jobs, our recruitment advertising platform.

About You:

To be successful in this role, you will need:

• Minimum of two years’ experience in corporate partnerships, account management, or new business development.
• Strong relationship-building skills and confidence.
• Proficiency in CRM systems; Salesforce experience is desirable.
• Excellent customer service, administrative, and organisational skills.
• Flexibility and the ability to work on your own initiative.
• A passion for the third sector and a commitment to ACEVO's values of being member-led, connected, ambitious, and honest.

Join ACEVO at an exciting time of growth and opportunity. Make a real difference in the civil society sector and help us support the leaders who drive positive change in their communities.

How to Apply:

Please send your CV and cover letter by 29 July. We look forward to hearing from you!

About The Role
Closing date: 31st July
 
If you’re a motivated Solutions Architect or a junior Enterprise Architect looking to enhance your skills and support us in shaping the technology landscape of our Society, then this is the role for you. 

Reporting to our Head of IT and working closely with the Technology & Infrastructure Senior Leadership Team and the wider department, you will engage with various stakeholders and departments to understand the business objectives, develop architecture plans and ensure alignment with our information technology strategy to achieve our Society goals. 
 
Essentially you will review the current system used by teams and assess whether the current processes are suitable for the business needs. You will make strong and compelling recommendations on how best we can optimize in using more ground-breaking systems and tools in achieving the Society's goals.

Your responsibilities will also include:

- Assist in selecting the strategic Enterprise Architecture tooling;
- Manage and govern the Society’s Enterprise Architecture repositories;
- Develop & deliver Enterprise and Solution Architectures;
- Provide technical knowledge to the Technical Design Authority;
- Collaborate with other stakeholders to support the delivery of high-quality technology solutions;
- Promote an architecture culture and awareness across project deliveries.

Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
 
About you

We’re looking for someone with the following skills and experience:

- Knowledge of business ecosystems, Cloud technologies and IT infrastructure, as well as Information Management practices, Agile & Lean methodologies, EA & ITIL frameworks, and IT Services management;
- Experience of developing solution designs in line with business needs;
- Strong leadership, problem-solving and critical thinking skills;
- Demonstrable experience of Microsoft365, MS Power Platform, Azure platform, networking, Identity and authentication, Windows Operating Systems, end user computing solutions and endpoint management, as well as collaboration tools;
- Familiarity with cloud-based CRM platforms such as Salesforce and Microsoft Dynamics365;
- TOGAF 9 certification or equivalent demonstrable experience with an architecture framework and development method.

In return, we will offer you a supportive team culture, opportunities to get involved in different initiatives and to grow your skills and a flexible working environment that enables you to maintain a good work-life balance. 

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Who we are and what we do?

We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard. 

By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves. 

We are seeking a proactive and detail-oriented Programme Coordinator to join our team on a 12-month fixed-term contract and support the effective delivery of the Student Space programme. In this role, you will play a vital role in programme management, including stakeholder relationships, maintaining a university directory, and supporting digital, data, and programme reporting.

Role purpose

To provide programme management support within Student Space. Work with the wider team to develop, promote and continuously improve the platform and services with specific responsibilities for programme data, stakeholder management, university directory development and administration.

For a more detailed job description and person specification please refer to our Recruitment pack. 

Responsibilities

• Provide effective coordination and delivery support to the Student Space programme.
• Working closely with the Senior Programme Managers and wider team members to ensure successful delivery of programmes.
• Be the first point of contact for Student Space Programme enquiries, being responsible for incoming and outgoing communication, fielding and distributing to other team members accordingly and responding as directed.
• Set up internal and external meetings for the Student Space Programme taking responsibility for preparing papers, taking minutes, following up on actions, organising logistics, etc.
• Attend various programme-related meetings, actively contributing ideas to continually develop our programmes.
• Work closely with the Digital Lead and Senior Programme Manager for Student Space to support the management of the Student Space digital product, data analytics and reporting.
• Undertake tasks as determined by the Student Space Senior Programme Manager to support the
• Student Minds website digital transformation project (which will see the evolution of Student Minds websites).
• Lead the collation, reviewing, and analysis of data from a range of sources e.g. Google Analytics, HotJar, in line with programme decisions and developments.
• Design, generate and analyse monthly and quarterly data reports in line with agreed requirements and give feedback to other Student Space programme team members.
• Ensure good data management and systems are effective and efficient.
• Representing the programme at various digital group meetings.
• Please refer to our recruitment pack for Person specification and to see the full list of role responsibilities 

Why work for us?

• Meaningful Mission: Join a team committed to ensuring no Student should be held back by their mental health.  
• Nurturing employee wellbeing is central to our culture. That's why we provide each team member with 10% wellbeing time, approximately 3.5 hours a week, to invest in activities such as gym sessions, yoga, extended lunch breaks, or simply taking a rejuvenating walk. Join us and experience a workplace where your health and happiness are valued.
• Equity, Diversity and Inclusion: We value diversity and inclusion, and we actively promote equity in our recruitment process. We use priority interview scheme for candidates from ethnically diverse backgrounds and employ blind shortlisting techniques to ensure fairness and eliminate discrimination.
• Transparent Recruitment Process: Instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all.

Role details

• Contract: 12 months fixed-term
• Working hours: 22.5 (3 days per week, 60% equivalent to a full-time role)
• Location: We are open to flexible, hybrid and remote working, with some in-person attendance at our in-person team days in Leeds (3 per year).
• Pro-Rated Part-Time Salary Range: £14,955.6 to £16,995 per annum

Benefits

• Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure (pro-rated for part-time staff)
• Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
• Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
• Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.

How to apply?

1. Download the recruitment pack in the document section, where you’ll find more information about the role including responsibilities and person specifications. 
2. Complete the Equality Monitoring Form.  
3. Download and complete our application form which is available in the document section below. 
4. Upload your completed application form NOT your CV.

Application deadline: 18th August
Interviews: w/c 2nd September

Any personal data relating to applications will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party. For more information on how we use and protect your data please see the Privacy Notice attached below in the documents section.

We have a new exciting and challenging opportunity for a Service Delivery Assistant for the National Homicide Service, covering England and Wales. You will work from our office in Saltaire, 22.5 hours per week.

Do you want to be part of a fast paced, unique service providing the highest quality support to families bereaved by or eye-witness to homicide?

If yes, then we'd love to hear from you…

What we offer:

At VS we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support, including clinical supervision, with opportunities for career development & progression

About the Role:

You will be part of our administrative team providing support across a range of functions within the HS; managing Excel spreadsheets, inputting and raising invoices; managing calls to and from a range of people including those bereaved by homicide and generally supporting the Homicide Service to run smoothly. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload.

We support staff and volunteers to keep them safe within their role and you will given all the training you need to be able to manage your role effectively. This role can at times be emotionally challenging and so as with all staff within the HS, you will be expected to engage with clinical supervision and supervision with your line manager.

Please see attached Job Description and Person Specification for full details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

Join our team: We're expanding our National Road Victim Service and need a dedicated Caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road traffic collisions. 

What we offer:

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year. Pro-rata for part-time working patterns)
• An extra day off for your birthday to take whenever you choose 
• Enhanced sick pay and compassionate leave 
• Death in service benefit 
• Employee Assistance Programme 
• Flexible working 
• Ongoing support and clinical supervision 
• Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We are looking for dedicated, adaptable and empathic people with a background in providing high-quality emotional support and advocacy. Experience gained in the following kinds of roles tends to transfer well to the role of caseworker at Brake: police force, roles within the criminal justice system, family liaison officer, counsellor, experience in health and social care or previous caseworker experience in any area. 

Specifically seeking candidates that have:

• A full clean UK driving licence, with your own vehicle and a willingness to use it for work purposes (travel expenses will be reimbursed)
• Ideally located in the Kent or Essex or surrounding area. You will support service users through their preferred communication method, which may be via Teams or telephone and there will be some face-to-face meetings with clients in their own home or safe meeting place
• Experience of frontline care for people in crisis with acute vulnerabilities and risks (desirable but not essential) 
• Comprehensive understanding of the processes involved in the criminal justice system (desirable but not essential) 
• Research and advocacy skills – you will reach out to other organisations to support your cases where required 
• Significant resilience, and willingness to be professionally developed and clinically supervised 

We are interested in receiving applications, not to the exclusion of others, from candidates with experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

The greatest reward comes from knowing you have made a real positive difference to someone’s recovery from psychological trauma, and the emotional or practical challenges presented by their sudden bereavement or serious injury. 

If you are seeking out a new challenge and think you have the skills, passion, and commitment that we are looking for, we would be interested in hearing from you. 

About the team and how we work

Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

We do not accept applications from serious traffic offenders due to the nature of our work. Candidates will be asked to disclose any unspent points at interview. Employees are subject to driver licence checks. 

To apply

Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role.