Supporter Service Manager Jobs in Leeds

Mission Without Borders is an international Christian organization serving the spiritual, educational, emotional, and material needs of those suffering poverty or oppression in Central & Eastern Europe. We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.

The Mission is seeking an International Salesforce Project Manager to join the newly formed Salesforce team and support the expansion and development of Salesforce for its 350 staff across 18 countries.

Summary of the role

The International Salesforce and Systems Project Manager will manage and coordinate the ongoing development of our Salesforce platform and associated integrations.  The role will also include support of other change projects where needed in the organization.

As a Salesforce expert and experienced project manager, the post holder will lead and participate in requirements gathering and discovery sessions, understanding organizational needs, defining and mapping requirements, drive user testing and helping to create user stories. Working Closely with their line manager - International Salesforce Developer and Product Owner (SDPO) - they will make sure the organizational requirements are correctly captured and defined, technical requirements are accurately translated, and any change requests follow a clear process.

They will have significant stakeholder management skills, working with staff of all levels across all our countries, as well as external companies, contractors, and third parties. They will lead meetings, manage stakeholder expectations, listen to users' needs, and accurately represent users.

With an understanding of Agile methodologies, UAT, Sprints, and project backlogs, they will be exceptional communicators and bring a proactive and efficient approach to their work.

Requirements for the role:

To be successful in the role you will need to be:

• Experienced project manager with a track record of successful project delivery using agile and traditional project methodologies
• Qualified Salesforce Administrator with proven experience
• Organized - able to project plan in detail, manage project backlogs, report on progress, manage change control processes, explain technical systems requirements in simple terms for non-experts
• Strong communicator able to engage with stakeholders at all levels (internally and externally) and report on project updates in an appropriate and timely manner
• Have experience in training preparation and delivery.

Benefits

• Enrolment into Mission pension fund
• 30 days holiday per year
• Flexible working
• Employee Assistance Program
• Potential to travel to other countries, as projects require.

For full job description and person specification, please see attachment.

This is a new and exciting role to support the ongoing growth and development of the Men’s Sheds movement and specifically the work of the UK Men’s Sheds Association (UKMSA) made possible through long term support from a funder.

Having celebrated ten years of UKMSA in 2023, we are now looking forward to the next ten years with an ambitious target and programme to support and facilitate the growth of the Men’s Shed movement and the health and vitality of Sheds, together with campaigning for happier and healthier men with programmes to improve wellbeing, reduce loneliness, anxiety, depression and ultimately save lives.

We are a small team, and the Head of Operations will be required to deliver against their own agreed targets, as well as supervise the work of others. The Head of Operations will be a member of the organisation’s Senior Leadership Team (SLT) and have day to day line management responsibility for five staff or contractors.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Salford and Greater Manchester region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Salford and Greater Mancherster. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Prospectus is excited to be partnering with Integrate Agency in the search for a Fundraising Community Manager to join their growing organisation.  

The Integrate Agency CIC is a social enterprise that supports the community through world class training, advocacy and support services. They grow, strengthen and give voice to the voluntary, community and social enterprise sector. Regularly gaining recognition and awards for their incredible work, this is a unique opportunity to be part of this meaningful journey.

As the Fundraising Community Manager, you will be responsible for connecting and catalysing Lambeth’s VCE fundraising workforce to develop the fundraising leaders of the future. This role will work to engage this fundraising network and then train, inspire and develop these individuals into successful fundraisers. Particularly focusing on the art of grant application writing, this role will support and guide those who may have been thrust into fundraising for the first time.

To be successful as the Fundraising Community Manager, you will have proven experience in grant writing and wider fundraising, ideally with a good track record of securing funds from grant givers. This person will need to be aa strong networker and have good client relationship skills to build long lasting partnerships. They will also ideally have experience in training, mentoring, or teaching others to achieve fundraising success.  
This role is a full-time permanent position that will have access to a London office, but location can be discussed. The salary for this role is £36,000 to £40,000.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Firas El Dib at Prospectus.

If you are interested in applying to this Fundraising Community Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.

Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E. 

We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.

You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.

Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.

You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.

You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.

Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):

• Offering emotional support via active, empathic listening, including to people in significant distress.
• Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
• Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
• Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
• Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
• Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
• Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
• Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.

All the following person specification criteria are essential unless otherwise stated.

1. Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required. 
2. Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them. 
3. An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E. 
4. Demonstrable experience of working in a person-centred, needs-led way. 
5. Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures. 
6. Experience of working with people in distress, including people who disclose suicidal thoughts. 
7. Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing. 
8. Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing. 
9. Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers. 
10. Ability to analyse complex situations, identify options available to clients and signpost appropriately. 
11. MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software. 

Please note that an enhanced DBS check will be sought for the successful candidate.

About You
Do you live and breathe social media? Are you an enthusiastic and proactive individual with a flair for
creativity? We are seeking a Social Media Manager to take the lead in driving our online presence across
various platforms including Twitter, LinkedIn, Facebook, TikTok and Instagram.
Your proactive approach will be instrumental in developing and implementing a dynamic social media
strategy that resonates with our target audiences. In addition, you will play a pivotal role in launching and
managing our presence on emerging platforms such as TikTok.
You will also be responsible for managing our online community – Connected Coaches – which currently sits
on Facebook, and providing support to our sister company 1st4sport in the development and execution of
its social media strategy.

The Role
As the leading charitable organisation for sports and physical activity coaches in the UK, our vision is to build a healthier and happier nation through great coaching, and we are looking for people who share in our passion and purpose.
Just as coaches are there for their participants, so we are here for the coach and we provide membership, learning and development, products, and services to support coaches in their coaching practice and everyday lives.
As Social Media Manager, you will be integral in developing and delivering UK Coaching’s communications activities through social media channels with the aim of increasing engagement with our target audience and building the UK Coaching brand.

Key Responsibilities
Reporting to the Head of Marketing and Communications your duties and responsibilities will include to:
• Develop, implement, and manage a comprehensive social media strategy to increase engagement and awareness among our B2C and B2B target audiences – coaches, the coaching workforce and sector partners.
• Monitor, respond to, and engage with customers, partners, and complementary brands to foster meaningful connections.
• Create and manage social content calendars, scheduling and posting content across all platforms to maintain a consistent brand voice.
• Take ownership of each social media channel, providing innovative ideas, recommendations, and learnings to drive engagement and growth.
• Report and track social media KPIs, working with the Head of Marketing to set and achieve targets.• Analyse long-term needs of the company’s social media strategy and provide quarterly reports and recommendations to optimise performance.
• Create an analytics dashboard and use it to present performance against target updates on a monthly basis.
• Produce engaging and compelling content that aligns with our brand and encourages audience interaction.
• Collaborate with internal creative teams to develop visually appealing and impactful social media content.
• Build engagement within our existing community to drive user generated content and highlight the impact our learning and development has on inspiring communities and changing lives through sport and physical activity.
• Stay updated on social media best practices, technologies, and trends to ensure our strategies remain innovative and effective.
• Build and nurture relationships with industry professionals and influencers to expand our network and enhance brand visibility.
• Attend sector and organisational events and capture content for social media.
• Collaborate closely with our digital marketing consultant to ensure a cohesive approach to paid media campaign activities.
• Liaise with other departments and key stakeholders, such as Sport England and UK Sport, to create integrated online marketing strategies that drive results.
• Support the wider Marketing and Communications team when required. This may include tasks such as copywriting and website maintenance.

Requirements
To be considered for the Social Media Manager role your experience and skillsets will include:
Essential:
• Proven track record in managing social media strategies with demonstrable results.
• Strong interpersonal, presentation, and report writing skills.
• Strong verbal and written communication skills.
• Proactive, motivated, and well-organised with a keen attention to detail.
• In-depth knowledge of social media marketing and paid advertising techniques.
• Experience in delivering successful social media campaigns and growing audiences.
• Ability to create and execute social media strategies that resonate with target audiences.
• Proficiency in engaging and onboarding influencers to amplify brand reach.
• Hands-on experience in implementing and reporting on paid social advertising campaigns.
• Experience in developing visual content/graphics to support social media activity.
• Experience in using a social media scheduling and reporting tool (such as Sprout Social and Hoosuite).
• Use of analytics tools to monitor performance of social media to inform strategic decision-making, optimise content creation, enhance user engagement, and drive growth in brand visibility and followers.
• Ability to multitask and thrive in a fast-paced environment.
• Strategic and creative thinker with the ability to generate innovative ideas.
• Strong planning and project management skills, with the ability to prioritise and manage workloads effectively.
• Team player with the ability to work collaboratively and independently.

Requirements
Desirable:
• Commercial understanding and experience in driving business objectives through social media.
• Photography skills.
• Experience creating and editing video content for social media and ads.
• Experience in producing and/or sharing podcasts on social media
• Knowledge of UK Coaching or the sport and physical activity sector in the UK.
As an organisation we want to inspire not only great coaches, but we want to inspire our people to help drive change. If you are passionate about what you do and enjoy working collaboratively with likeminded people, then we want you to get in touch.

Salary and Benefits:
The starting salary for the position will be in the range £34,000 - £37,000 per annum depending upon experience and qualifications. Salaries are reviewed each year in April. This is a full-time role but could be flexible.
Our People!
Our People team is focussed on making UK Coaching a great place to work that’s both fair and inclusive for all. We do our best to help everyone be their best. From hiring fantastic people to offering great perks, from supporting continuous personal growth to creating a collaborative coaching culture - it all makes a difference!
Our Perks:
• 25 days holiday, increasing by one day per year, up to a maximum of seven years (32 days).
• A day off for your birthday.
• Contributory Pension scheme.
• Life assurance and income protection schemes.
• Enhanced sick pay and statutory maternity pay.
• Amazing family friendly policies.
• Life leave – five days available to help with matters that might arise in your personal life or to support your interests.

• A values led organisation that really listens and cares about its people.
• Outstanding city centre office.
• Flexible working.
• Modern business utilising the latest Microsoft products with continued and long term investment in technology.
After probation, you get even more, including:
• Access to a healthcare benefits scheme.
• Cycle to work scheme.
•  Techscheme

How to apply
Please submit your letter of application and CV to our People team:

Closing date: Open until suitable candidate found
Alternative formats of the application form and job information are available on request.
To access further information on the organisation please refer to our website

We are looking for 2 part time Information & Advocacy Community Support Workers in Scotland, one based in North Scotland (Inverness area due to travel requirements and location of NHS services) and one based in Central Scotland.

You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home based in Scotland. 

Please note: you will need your own car and be able to drive for these roles.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Interviews are likely to be held week commencing 12 August via Microsoft Teams.

** Interviews will take place on a rolling basis, so please get in touch ASAP!**

Changing Faces is here for everyone with a scar, mark or condition on their face or body. They provide life-changing mental health, wellbeing, and skin camouflage services. They work to transform understanding and acceptance of visible difference, and campaign to reduce prejudice and discrimination.

Changing Faces are looking for a new business specialist to help grow corporate partnership income at Changing Faces. This role will be 90% focused on new business with a 10% account management split.

You will have an excellent network of corporate funders and a proven track record of successfully bidding, winning and managing corporate fundraising partnerships. The role will suit someone with excellent communication and relationship building skills along with plenty of creative ideas to engage potential partners and win pitches.

This is an exciting opportunity to work alongside senior fundraisers to shape and craft the future of corporate fundraising at Changing Faces.

As Senior Corporate Partnerships Manager, you will: 

• Identify, cultivate, and secure new corporate partnerships at five and six figure level
• Secure new corporate partnerships including corporate foundations, Charity of the Year, cause related marketing and strategic partnerships
• Be a senior brand ambassador for the charity, engaging and developing effective relationships with a wide range of stakeholders, both internally and externally
• Build a robust pipeline of partnerships opportunities

Ideal skills and experience: 

• Experience of working in a corporate partnerships/corporate social responsibility/marketing/sales environment
• Ability to win and deliver major charity & corporate partnerships (£50-100k+)
• Experience of writing compelling copy, pitches and campaigns to secure new partnerships
• Strong commitment to Changing Faces values, vision and purpose and to keeping the voices of people with visible differences at the heart of all work

If you are a talented project manager looking to make a real difference to poeples lives, we have a role for you, leading our energy advice projects in rural Wales.

As Energy Advice Manager (Wales), you will be responsible for our established energy advice services in Powys and Monmouthshire and in the development and delivery of similar services into Ceredigion and wider geographical areas in Wales.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Liverpool & Wirral region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Liverpool and Wirral. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

About The Role

Closing Date: 2nd August

Application Process: Please ensure you apply with a Supporting Statement on why you believe you would be the most suitable individual for this position.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

This is an exciting opportunity to join the Dementia and Support Partnerships Directorate as a Health and Safety Manager. The last year has seen the development of this area of work, and we are now looking for a senior leader to continue developing and leading on the implementation of an ambitious plan for the organisation, combined with taking on the role of designated lead for the organisation.

This role is essential to ensure that we meet all the statutory and regulatory obligations in respect of Health and Safety, and provides a safe working environment for staff, service users and volunteers across all our services.

You will provide advice on all safety matters and assist in the formulation of Health and Safety strategy with associated policies, procedures and statements of intent.
As an expert in the field, you will have a deep understanding of the level of responsibilities, accountabilities and duties that are fundamental to this role.

You will also play a key part in fostering and maintaining a positive safety culture throughout the company.

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
Interested?  To apply for this role please click on the 'Apply' button at the bottom of the page.

About you

- You will have a strong understanding and experience of managing Health and Safety teams in organisations that occupy multiple leased premises, run large and small scale public events, offer service delivery to vulnerable members of the public or have a largely home and community based workforce.
- A good understanding of the Health & Safety at work act 1974.
- IOSH Chartered (or working towards). NIEBOSH Diploma or Health and Safety NVQ 6.
- Experience of adapting policies and processes.
- Demonstrable experience of developing training and development programmes relevant to cohorts of employees and volunteers.
- Able to define, articulate and deliver the Society’s health and safety strategy.
- Experience of handling sensitive and confidential information with discretion.

Person Specification

- Verbal and written communication skills to liaise with a diverse range of stakeholders.
- Strong analytical skills, particularly in identifying trends from data.
- Demonstrable experience in a compliance or health and safety role.
- Able to prioritise a demanding workload, with a “can-do” attitude under pressure.
- Able to demonstrate understanding of diversity and inclusion and how this forms an integral part of the work of the function.

About Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities
We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.
We need to ensure the voices around our table better reflect and understand the community we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Edinburgh & East Scotland. Based at home, situated in the region to regularly travel to assigned renal units.
Hours: Full or Part time hours up to 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa FTE

An opportunity to provides practical, emotional, and financial support for anyone affected by chronic kidney disease.
You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover (as part of a team) some of the main renal unit and satellite dialysis units across Dundee, Perth, Kirkcaldy, Lothian, Borders & Lanarkshire, and regular travel and attendance is expected to some sites.

We are recruiting for Full or Part time hours up to 35 hour per week to cover these areas – please advise in your application how many hours per week you are seeking and your preferred working pattern (35 hour is full time).

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

The Motor Neurone Disease (MND) Association is dedicated to supporting and empowering people living with and affected by MND.

We are seeking an enthusiastic and dedicated Area Support Co-ordinator to lead, manage and support teams of volunteers, develop, and maintain relationships with local services, and ensure that people living with and affected by MND receive an exceptional service, improved support, and are at the heart of our care initiatives.

A fundamental part of the role is ensuring individuals affected by MND receive tailored support. Your responsibilities will include leading and coordinating volunteer activities, developing branch and group capacity, and establishing new groups as needed.

A key focus will be understanding local needs and collaboratively planning, designing, and delivering support activities. You will build and maintain excellent relationships with our wonderful volunteers, care centres/networks, care co-ordinators and multi-disciplinary health and social care professionals, hospices, other partners.

We are in search of someone who can:

• Identify and address support issues by working with volunteers and individuals affected by MND.
• Guide collaboration within the branch and group network, fostering a supportive environment.
• Proactively manage the recruitment, selection, and induction of volunteers.
• Facilitate local learning, development, and networking opportunities for volunteers in collaboration with Association colleagues.
• Enable effective communication between volunteers, staff, and the wider Association, promoting a culture of collaboration.

This opportunity is home-based with travel requirements across Hertfordshire and Essex.

What are we looking for?

• Experience of leading directly managed and/or coordinating self-managed groups of volunteers.
• Skills to identify, assess, and respond to support needs through a person-centred approach.
• Understanding and delivery of care and support services in the statutory, private and/or voluntary sectors including value and challenges of volunteering.
• Experience of working with vulnerable people and/or carers and families.
• Demonstrable understanding of the management of risk and safeguarding.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
• Cycle to work
• Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience of leading directly managed and/or coordinating self-managed groups of volunteers.
• Skills to identify, assess, and respond to support needs through a person-centred approach.
• Excellent communication, interpersonal and presentation skills.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

A full time (35 hours a week) role although would consider 4 days. Flexible home working but must be able to travel to Birmingham and Bath for occassional meetings and occasional UK wide travel. Excellent benefits including 30 days annual leave, flexible working, wellbeing support and 8% contributory pension.

Purpose of the role

As a member of the Business Support Team, the post holder will work closely with our leads and their teams to understand and support organisational and programme requirements across our diverse and exciting areas of interest.

The post holder will work closely with others to plan, anticipate and deliver high-quality support across a range of NDTi projects and work areas. They will pro-actively contribute to organisational life and maintain NDTi’s reputation for excellence with our clients and stakeholder.

Key Activities

• Liaise and work with leads with confidence, replying to external and internal queries where possible and escalating others as needed. Keep in regular contract with team members ensuring that they, alongside external stakeholders, understand the support the post holder can provide.
• Gather the necessary information to complete key contractual paperwork throughout the project lifecycle, including contract set up and the prompt receipt and processing of client contracts. Work with the Finance Manager and relevant lead to ensure that invoicing schedules and billing particulars are up to date, that client specific activity reporting is completed accurately, and NDTi’s schedule for delivery is maintained.
• Maintain a schedule of project outputs and work to ensure reports, events and other deliverables are planned and delivered on time, liaising with colleagues across other work areas where needed.
• Plan, organise and effectively project manage regular events of both online and residential including at scale.
• Use existing and emerging technologies and established practices to set up and plan events, ensuring prompt co-ordination and confirmation of arrangements with venues, participants and presenters.
• Lead the process for delegate and stakeholder sign up, liaising with leads to ensure good representation and attendance levels are achieved. Work with the lead to ensure any specific requirements, for example, allocation of places and accessibility needs are managed and met.
• With the project coordinator, work to deliver the event on time and within budget. Keep leads updated, alerting them to potential overspend or other issues, such as take up/attendance levels that could impact the success of the event, as they arise.
• Actively update website and other source information about our team, our work, our events and our resources, ensuing they are up-to-date, and are in keeping with in house and project specific branding guidelines.
• Assist the Marketing and Communications Manager and wider team to connect with partners, stakeholders and groups with an interest in NDTi’s work via online platforms.
• Organise and lead on the booking process and internal organisation of CLS Network workshops and other Network-wide meetings.
• To manage all CLS invoicing ensuring data from contracts is transferred to an invoice and ensuring invoices are logged within the database.
• Collect data in relation to attendance across the CLS sites at Network wide events and workshops and provide regular reports to Network members and CLS team members as required.
• Attend large gatherings in person, lead the setting up and liaison with the venue and provide the welcome and any support to participants to ensure they get the most out of the experience.

Our values

Our values bind us together in the pursuit of change that leads to better lives. Our values are worn on our sleeves, fiercely held, and demonstrated through our behaviours and the way in which everyone at NDTi individually and collectively operate.

As Business Project Support Officer you will ensure that all activity is delivered in line with NDTi’s vision and purpose and that all actions reflect the values, spirit and intent of NDTi’s mission.

· We drive inclusion enabling voice and opportunity for equal lives

· We are reliable keeping our word and acting with integrity and authenticity

· We are open and honest about what needs to change and how

· We act with humanity in our work and relationships with the people we work with and for

· We are curious pioneers always looking to creatively learn and improve

· We create impact contributing towards better lives in our communities

Person specification

Please only apply if you can demonstrate you meet the essential criteria

• Minimum of 2 years’ office experience working in a similar, or higher level, administrative or business role (e)
• You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious These are embedded in all roles and applicants must evidence their attitudes/behaviors as part of the application process (e)
• You will challenge behaviours and attitude that serve against NDT’s values and inclusive culture (e)
• You may have personal experience of health or social services or being a family carer for someone with experience of using them (d)
• Intermediate to advanced knowledge of standard Microsoft Office applications particularly Excel (e)

• Confident with figures, calculations and able to interpret financial data from contracts and process invoices. (e)
• Commitment to embracing and learning new technologies that get the job done to a high standard and enhance internal and external communication (e)
• Ability to collate and analyse data and present information in accessible formats (e)
• Working knowledge of online platforms such as Office 365 (Teams, Forms, Planner) (e)
• Confidence in working with different creative software -preferably Canva (e)
• Experience of using websites, web site updating and social media in a business setting (e)
• Ability to communicate confidently with senior commissioners and customers including front facing at events. (e)

• Able to frequently work on your own (remotely) being self-motivated and self-sufficient, whilst knowing when to seek help and support (e)
• Takes responsibility for own learning - constantly broadening knowledge and developing new skills (e)
• Able to get things done in a practical, most efficient way - working to agreed timescales and budgets, following best practice (e)
• Commitment to excellent service – actively seeking ways to improve the customer experience (e)

A full role description can be found on NDTi web site.