Supporter Service Manager Jobs in Leeds
For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within.
Our values are: People First, Curious, Bold, Collaborative, Accountable
To find out more about what we do, our values and our generous benefits please visit our website.
About the Role
Reporting to our Operations Manager in the Investment Team this role plays an important part in supporting SIBs Investment Team in delivering funding programmes (grants and loans) to charities and social enterprises. As a member of the operations team the role will contribute to the efficient and effective running of the Investment Team.
The role holder will support the day-to-day delivery of funding programmes, including dealing with initial enquiries from our customers, providing support to our Relationship Managers (internal and external) throughout the customer journey, and providing administrative support to the team.
We are looking for someone who is eager to learn, organised, and has good attention to detail, excellent customer service skills and a desire to support our customers throughout their customer journey. We require someone who is able to manage a varied workload, and keen to contribute to the delivery of our funding programmes.
Key responsibilities
1. Manage relevant email inboxes and respond to enquiries using guidance notes and signposting queries where relevant.
2. Generate, check, validate and send offer documents to customers.
3. Carry out subsidy and due diligence checks and maintain accurate records.
4. Work with the Operations and Relationship Managers to check and authorise payment requests, ensuring all conditions have been satisfied (grants team only).
5. Set up customer monitoring records, send monitoring requests, complete monitoring records and close grant/ loan cases (as required).
6. Carry out audit sampling of grant/ loan cases (as required).
7. Respond to requests for information and produce regular management information reports for the team.
8. Prepare, review and format reports and papers, including for Grant Panels and Senior Management Team.
9. Be responsible for the minutes of Grant Committees, recording decisions taken, pursue actions and report on matters arising (grants team only).
10. Keep customer Salesforce details (e.g. contact details) and SharePoint files and folders (e.g. bank details, signatories, end of grant report tracking) up to date and accurate (as required).
11. Keep fund Salesforce (e.g. reports) and SharePoint files and folders (e.g. fund information, guidance docs) up to date and accurate.
12. Maintain administrative systems to support the on-going efficient and effective running of the team and ensure they are reviewed and updated if needed.
13. Provide administrative and other support to members of the team.
14. Support the operations team with the setup of new funds and the update of established fund policies, procedures and templates (as required).
15. Provide cover for the Operations Manager and the other Investment Team Assistant when they are on leave, and to provide cover for other operations team tasks as required.
16. Ensure that all work factors in customer needs and where possible improves the experience for them.
17. Work within the organisation's values, principles and processes to achieve operational excellence.
18. Adopt our continuous improvement and learning ethos.
19. Support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
20. Support and contribute to the implementation and delivery of SIB’s strategy.
21. In agreement with line manager, undertake other tasks and work on cross team projects that support the objectives of SIB as required.
Core competencies
- Attention to detail and accuracy.
- Ability to organise and manage a variable workload and work to tight deadlines.
- Excellent customer service skills.
- Ability to both obtain and convey complex information over the telephone and email.
- Ability to multitask, prioritise, work flexibly and willingness to learn new skills.
- Good team player with willingness to assist others but also the ability to work independently.
- Excellent IT skills, including Microsoft Office.
- Commitment to equality, diversity & inclusion, and customers.
- Excellent written and oral communication skills that can be adapted for a variety of audiences.
- Experience reviewing invoices and other financial documentation e.g. to determine evidence of spend.
Desirable competencies
The following skills are desirable but not a requirement for this role and therefore will not impact on interview process.
- Experience using Salesforce.
- Experience of conducting due diligence checks and reviewing legal documentation.
- Understanding of social investment and/or grantmaking.
- Good report writing skills.
We believe in the power of the social economy to build a more equal society.
The client requests no contact from agencies or media sales.
In their search for a new International Finance Manager on a permanent basis Family For Every Child are partnering with Robertson Bell to recruit to this pivotal role.
Family For Every Child is a global alliance of local organisations working on the front line with children and families in need. This exciting opportunity involves reporting directly to the Director of Finance and Corporate Resources and playing a crucial role in supporting the finance function across the charity's UK and New Zealand entities. The organisation seeks a qualified Accountant who is adept at managing diverse financial operations to further the charity's impactful global mission.
In this International Finance Manager role, you will:
- Be fully responsible for managing two finance service providers in the UK and New Zealand entities, ensuring that all invoices are processed and approved in time for fortnightly payment runs handling GBP and other currencies through different systems.
- Conduct quarterly reviews of accounts updated by the finance service provider, identifying variances and hold meetings with budget holders in the programmes team to support quarterly forecasting and maintain an 18-month rolling forecast.
- Ensure all reconciliations are completed by the finance service provider and present quarterly report summaries to the leadership team, and work with the Director of Finance and Corporate Resources to prepare reports for board presentations.
- Ensure annual year-end accounts are produced and reconciled, oversee the external audit process, and address any outstanding questions and lead the annual budgeting process with budget holders and review financial policies periodically to ensure compliance and relevance.
- Utilise your experience working within charities with complex funding streams by leading in the production of donor reporting and work with the finance service provider to establish standardised donor reporting processes.
Boasting a completely remote working pattern, the successful candidate will enjoy the flexibility to work from their home anywhere within the UK. In addition to this, they will benefit from an excellent employee benefit package, which includes a generous annual leave allowance, professional development opportunities, matched pension contributions, family-friendly policies, and other benefits to ensure you have the resources and support to thrive both personally and professionally.
The successful candidate will:
- Have extensive experience overseeing a finance function within a medium sized charity, including the production of management accounts, leading at year-end, and overseeing the transactional operations.
- Ideally, hold some accounting qualifications such as a degree or Masters in Accounting or Finance, CCAB affiliated qualification, AAT or equivalent.
- Preferably, have experience working in an international charity and have gained exposure to multiple currencies, and collaborating with international stakeholders.
- Have a thorough understanding of SORP and a background producing financial reports within the not-for-profit sector.
- Be a confident communicator and have the ability to work independently on a remote basis.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Could you help us change millions of lives all over the world for the better?
At Humanimal Trust, we are a small but mighty team with a deep passion for our purpose. We drive collaboration between human and animal medicine so that all patients, regardless of their species, can benefit from equal and sustainable medical progress. We believe this approach, known as One Medicine, can save time, money, and ultimately lives, reducing dependency on experimental animal testing until one day it can become obsolete.
Working closely with the CEO, and the Board of Trustees, this unique position will play a key role within the Trust, leading on research projects and opportunities, and responsible for driving support for the Trust and communicating its vision of One Medicine amongst the professional healthcare and scientific/research communities, both human and animal.
This is an exciting opportunity for the appropriately qualified candidate to shape and grow the scientific work of the Trust, increasing its media presence at a vital stage in its development, laying the foundations of future strategy and activity.
To apply please send your CV and a covering letter by 24th August 2024.
Interviews will take place during the first/second week of September 2024.
For more details, please see the full job description attached below.
The client requests no contact from agencies or media sales.
This is a very exciting time to join our expanding Visiting Caseworker Service. We are seeking two new colleagues, who will join our current team of two caseworkers covering the UK and Ireland. These newly created positions will be regionally based, one covering South West England & South Wales, and the other North West England & North Wales (with other travel across the UK on occasion).
Visiting Caseworkers each deal with an approximate caseload of 70-100 cases / visits per year. Central to the role will be supporting and advocating on behalf of vulnerable applicants, or those who are living in particularly complex or challenging situations. The job will be wide-ranging and include elements of advocacy, support, income maximisation, mediation, partnership working and processing our own grants where appropriate, with the overall aim to reach long-term sustainable solutions for Anglican clergy households.
Working closely with the Visiting Caseworker Manager and the wider Charitable Services team, key responsibilities will include:
Receive referrals from applicants via the Grants & Services team, for potential casework and home visits
- Assess and prioritise urgent cases on a weekly basis.
Conduct home visit (or online meeting)
- Provide thorough assessment of current situation, taking into consideration time available and wellbeing of the applicant.
- Conduct general income maximisation check (welfare benefits, grants check etc), where necessary.
- Identify, discuss and escalate (to Designated Safeguarding Officer) any safeguarding concerns within the household.
- Gather information in order to create individualised action plans with the primary contact and other household members.
• Assess and prioritise urgent actions during the meeting.
Develop an action plan
- Complete a written summary of the meeting and draft an action plan for possible areas of help and support with allocated responsibilities and agreed timelines.
- Prioritise urgent actions and agree responsibility for each action with applicant.
- Liaise with other agencies (e.g., DWP, Social Services, NHS, other charities, voluntary organisations, occupational benevolent funds, Dioceses, CofE Pensions Board etc.) where necessary.
- Refer to our own partnership support services if appropriate for help and support.
- Research and identify any local organisations for longer-term support.
- Consider and recommend most appropriate grant support through our own internal grants programme.
- Advocate on behalf of the applicant (e.g., complete internal and external applications, liaise with other external agencies, members of the Church where necessary).
- Act as third party for complaints, mediation or appeal hearings with applicants, either in person, online, or helping prepare a written submission.
- Keep accurate and objective notes and communications within our CRM system and ensure this is kept up to date on a daily basis.
Follow-up
- Manage and update action plans, while keeping in contact with applicant on a regular basis.
- Encourage and empower applicants to complete their actions and know when to step in, as and when necessary.
- Only in exceptional circumstances, consider a further home visit, if deemed appropriate
Other reasonable duties and projects commensurate with the post
- Support and work closely with other VC colleagues sharing areas of expertise.
- In particularly busy times, act as an overflow for grant applications, to support colleagues in the Charitable Services Team.
These additional roles offer a unique opportunity for dynamic, solution-focused, empathetic, casework professionals, in a small, dynamic-charity, ready to embark on its next three-year strategy (2025-28).
To be considered for this position with great scope for growth and development potential, applicants should demonstrate:
- Significant experience of working within a charity / not-for-profit or grant making trust, supporting individuals and families with complex health and care needs, elderly, or vulnerable applicants, face-to-face, online and over the phone.
- Significant knowledge and experience in at least two of the following areas:
- Welfare benefits and submitting appeals or complaints.
- Mental health support
- SEN education advice including SEN support, EHCPs and SENDIST tribunals.
- Local authority and other statutory support such as Social Service Assessments and services, complaints, DFG entitlements.
- NHS services, continuing health care either for children or adults.
- Experience of working alongside and liaising with external agencies and organisations
- Excellent problem solving, prioritisation and influencing skills with a belief of empowering individuals
- Experience and knowledge of safeguarding, knowing when to escalate concerns.
- Excellent written and verbal communication skills and high levels of attention to detail
- Willingness to work alone, with the support of line manager, and colleagues in the Charitable Services team.
If you are looking for an environment where you will be nurtured through our strong commitment to staff development (alongside an excellent package of benefits including generous annual leave including your birthday off), then we’d love to hear from you.
For this role, the post holder will be home-based, visiting households within a dedicated region, and on occasion, across the UK (travel expenses covered). Applicants should be car owners (with a full, clean driving licence and business use insurance cover) and/or located within easy reach of a main line railway station. Use of a dedicated home office will also be required.
Some travel to our London office will be required, in line with business need; this is likely to involve up to 20 office visits per annum (reasonable expenses covered), details of which will be discussed with candidates at interview.
The client requests no contact from agencies or media sales.
Key information
Support and development officer
5 days a week, (35 hours), maternity cover position starting September 2024
Home-based
£23,634 per annum
Key skills
Administration, customer service & support, operations
Communication, administration, time management, customer service, organisation
Job description
Re-engage has just launched a new five-year strategy which has growth at its heart. We’re looking for an exceptional person to join our team, for maternity cover, as a support and development officer (SDO) and to be a vital part of this exciting phase of our development.
Reporting to the support team manager and sitting within the service delivery team you will be working closely with other SDOs and engagement officers (EOs) with a focus on matching older people and volunteers in to Re-engage services and providing ongoing support.
Joining our team will give you a role where you’ll have a real sense of purpose and we'll give you the time, space, and support to develop in the role. We’re looking for some who is:
- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Work with our CRM system and dashboard to identify tasks and manage workload, ensuring records of older people and volunteers are kept up to date
- Solution focused and committed to using technology to find solutions and to improve performance.
- Comfortable with communicating on the phone with people of all ages.
- A skilled and confident communicator.
- Familiar with working in a fast-paced environment with experience of working to deadlines and at meeting performance related targets.
Key responsibilities:
- Matching older people and volunteers into Re-engage services.
- Supporting volunteer and older people once they are matched into Re-engage services, including dealing with any complaints that may arise.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- Making calls to older people and volunteers on a regular basis
- Responding to phone and email enquiries from our shared mailbox and phoneline that provides high quality support to older people and volunteers.
- Attending face to face meetings with colleagues occasionally
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post.
This role will require an enhanced criminal record check.
Benefits:
- Salary – £23,634 per annum pro rata
- 5 days a week (35 hours), maternity cover position starting September 2024 (potential for flexible working, occasional evening and weekend working may be required with prior notice)
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays pro rata
- Enhanced family friendly and life events provisions
- Bupa cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
About you
Essential:
- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised and has a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Clear understanding of safeguarding systems and processes.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers, and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
Desirable:
Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
Understanding of, and empathy with, the issues affecting older people who are isolated and lonely.
About Re-engage
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
How we recruit
Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.
Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.
The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
The closing date is 5pm on Sunday 4th August 2024 and interviews will be held on Friday 9th August 2024.
REF-215739
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Could you help us change millions of lives all over the world for the better?
At Humanimal Trust, we are a small but mighty team with a deep passion for our purpose. We drive collaboration between human and animal medicine so that all patients, regardless of their species, can benefit from equal and sustainable medical progress. We believe this approach, known as One Medicine, can save time, money, and ultimately lives, reducing dependency on experimental animal testing until one day it can become obsolete.
Working closely with the CEO and other colleagues, the Communications and PR Manager will play a vital role in enhancing Humanimal Trust’s reputation and profile through innovative and effective communication strategies and public relations in line with the Trust’s vision, mission and values. You will be responsible for development and implementation of considered and comprehensive communication plans that align with our objectives and overall organisational strategy, engaging our priority and specific audiences across various platforms.
To apply please send your CV and a covering letter by 24th August 2024.
Interviews will take place during the first/second week of September 24.
For more details, please see the full job description attached below.
The client requests no contact from agencies or media sales.
Role outline and purpose
Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:
· Develop and execute a strategic plan for reducing the need for food banks’ services locally.
· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.
· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.
Responsibilities
· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.
· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).
· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required.
· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.
· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.
· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.
· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.
Technical skills and minimum knowledge:
· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.
· Experience of working innovatively and creatively.
· Experience of complex problem solving and responding to crisis situations.
· Strong organisational skills and experience of managing competing priorities within challenging timescales.
· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.
The client requests no contact from agencies or media sales.
Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.
Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E.
We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.
You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.
Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.
You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.
You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.
Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):
- Offering emotional support via active, empathic listening, including to people in significant distress.
- Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
- Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
- Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
- Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
- Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
- Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
- Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.
All the following person specification criteria are essential unless otherwise stated.
- Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required.
- Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them.
- An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E.
- Demonstrable experience of working in a person-centred, needs-led way.
- Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures.
- Experience of working with people in distress, including people who disclose suicidal thoughts.
- Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing.
- Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing.
- Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers.
- Ability to analyse complex situations, identify options available to clients and signpost appropriately.
- MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software.
Please note that an enhanced DBS check will be sought for the successful candidate.
The client requests no contact from agencies or media sales.
Location: Remote, preferably within CCT South East region (East Anglia, Northants, Bucks, Beds and Herts, Surrey, Sussex and Kent)
Duration: 12 month Fixed Term Contract
We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.
Churches Conservation Trust is the national charity protecting historic churches at risk, ensuring they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.
As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects. You will lead on all capital, conservation and maintenance, programmes in the region.
You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across the region, but not exclusively, it is essential you have a full driving license.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
If you have any questions, please contact us.
The closing date for receipt of applications is 8am on Monday 12th August 2024.
The interviews will take place in Northampton on Tuesday 20th August. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Services Manager
Would you like to be inspired every day in a highly rewarding role? Whether it’s the veterans and family members we support, your colleagues or the partners we collaborate with, you will be working with an exceptional group of people.
Position: Services Manager
Location: Home-based with significant travel across England and Wales, ideally based in London and/or South East England. However, we will consider applications from any area of England or Wales.
Hours: Full-time
Contract: Permanent - 37.5 hours per week (part-time or flexible working options available)
Salary: £42,000 per annum
Closing date: 11th August 2024
About the role:
The role of the Services Manager is pivotal to leading the delivery of our services; developing and improving our existing services; and creating new services to widen our impact on veterans and their families, ensuring our clients are supported into meaningful and sustainable employment, with an approach that is tailored to their individual needs.
You’ll be managing a delivery team of up to 8 people, supporting them to deliver our services to veterans and their families to a high standard, and working closely with other service managers to ensure consistency. You’ll also lead on engagement & outreach for your designated region, to raise awareness of our services, to ensure we reach all veterans and their families who need our support.
Key areas of responsibility include:
- Working as part of the veterans and families leadership team, contributing to the strategic, cultural, & technical development and service delivery for the organisation and the veteran and families services team and deputise for colleagues where required.
- Working closely with other Service Managers lead on the delivery of our services, ensuring these are effectively and safely delivered, monitoring performance to meet agreed targets, identifying any concerns and taking appropriate action and escalation where required.
- Lead on and contribute to the improvement of existing services and development of new services, aligned with the charity’s strategic objectives, based on evidence and data to meet the identified needs of the UK armed forces community.
- Manage a team of up to 8 people, providing leadership, support, and direction as needed, including recruitment and onboarding of new employees, empowering them to achieve their potential and in a style that best suits them.
- Provide high-quality supervision and caseload management, to ensure good management of individual and overall caseloads, identify any opportunities to improve the service and manage any risks to service delivery.
- Work with the communications team to ensure an overarching outreach & engagement plan is developed to best represent and support our services, to ensure partners and veterans can easily refer to our service and are clear on what we offer.
- Lead on engagement & outreach for each area of responsibility, aligned with the overarching plan, to raise awareness of our services, to ensure we reach all veterans and their families who need our support.
About you:
We are looking for people who are committed to our cause, have a passion for supporting people to overcome barriers to gain employment, and are capable and confident working autonomously and creatively, as well as engaging with and contributing to the wider team culture.
Key skills required for this role:
- Experience in service development and evaluation in a similar or related industry.
- Experience in leading service delivery teams supporting adults with complex needs and barriers to employment.
- Experience in developing and delivering engagement and outreach plans to ensure services are widely known and attract appropriate client referrals.
- Experience in delivering high-quality supervision, an understanding of the different approaches and how to best apply these to individuals.
- Experience in monitoring performance to agreed targets, and how to best achieve this in an environment that supports empowerment and creative thinking.
- Experience in people management and working as part of a collaborative leadership team at both operational and strategic levels.
- Confident, articulate communicator both spoken and written, with strong interpersonal skills and capacity for empathy.
- Demonstrable networking and relationship management skills.
About the organisation:
The employer supports members of the armed forces community (veterans and adult family members) with health conditions on their journey into employment once they have left service, helping them overcome barriers to employment and transform their lives. We have a long and proud history and continually adapt the services we offer to ensure we remain relevant to the modern-day veteran and their families.
Our organisation values open and clear communication, engaging with our teams in all aspects of our organisational development and delivery. Committed to diversity and inclusion our services are open to everyone and we actively seek to make our services more accessible to those with specific needs or from diverse cultures.
How to apply:
To apply for this position please prepare your CV and a cover letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process.
You may also have experience in areas such as: Service Lead, Service Manager, Services Manager Deputy Service Manager, Brain Research Manager, Service and Volunteering Manager, Resolution Service, Resolution Service Manager, Social Welfare, Veterans.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref RSC-242
Are you a proactive, organised and collaborative individual with a proven record in managing and coordinating tasks and programmes of work and managing a workload with competing demands? Looking for an exciting and career-enhancing new opportunity? If so, St Giles Trust is looking for a Regional Support Coordinator to be an integral member of our Yorkshire team, acting as a central internal point of contact to ensure the overall coordination of HR, Finance, GDPR, facilities and administrative activities as well as providing periodic support to project teams.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this exciting opportunity
This multi-faceted role will see our successful candidate support the Management Team with recruitment campaigns and the central HR colleagues with our safer recruitment processes. You will also help to coordinate new starter training and provide administrative support to the Management Team in ensuring employee risk assessments are carried out annually and recorded appropriately.
We will count on you to ensure invoices, expenses and all contracts are submitted to finance in a timely manner and act as the point of contact for all local finance-related queries, while you will also fulfil a broad range of GDPR duties, such as developing, administering and coordinating the local data protection database and monitoring and reviewing new project set ups. Being the point of contact for landlords, external building managers and internal Support Services colleagues to ensure the needs of the team are meet in terms of office-based requirements and coordinating our local compliance with health and safety requirements are also key duties.
What we are looking for
- Experience of working in the voluntary sector, with an understanding of the pressures and demands
- Experience of providing administrative support to a large team and of using financial software
- Understanding of the importance of confidentiality and of the principles of Data Protection
- Understanding of the adverse experiences of our clients who are experiencing issues such as homelessness, substance misuse, debt, involvement with gangs etc.
- Impressive interpersonal, relationship-building and communication skills, both verbal and written
- A flexible, proactive and professional approach to your work.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
A Basic DBS check is required for this role.
Closing date: 11pm, 20th August 2024.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an enthusiastic people-person with a warm and friendly disposition? We are looking for a collaborative, self-starter to join our hard-working support and outreach team. Based in Scotland you will be responsible for maintaining our relationships with the main aplastic anaemia specialist treatment centres in Scotland as well as supporting our Scottish community.
This is a fantastic opportunity to join a high performing team within The Aplastic Anaemia Trust (AAT). Our team is small, but mighty. Our current Support & Outreach (S&O) team is managed by our S&O Programme Manager and comprises two part-time S&O coordinators who have lived experience of aplastic anaemia. Lived experience is hugely important to us but is not an essential criterion for this role.
THE OPPORTUNITY
This opportunity is for a permanent contract, starting immediately, with a six-month probation period. You will work 14 hours a week during core working hours, your working hours can be arranged flexibly to suit you although we will require you to attend staff meetings which take place on Thursday mornings.
THE SUCCESSFUL CANDIDATE
The successful candidate will be warm and engaging, with experience of supporting people with rare disease and adept at developing and managing relationships, with a passion for ensuring that our community receive the support they need, when they need it most.
We know the skills we need for this role, and we are open minded about where you might have acquired or demonstrated these. Let us know in your supporting statement why you believe you would excel. For example, you may be someone already experienced in outreach provision and looking for a flexible, part-time role, or you may be someone who is working in healthcare services but who is looking for a different way to have a tangible positive impact.
THE APLASTIC ANAEMIA TRUST
The Aplastic Anaemia Trust is the only UK charity providing information, advice and support to people affected by rare disease Aplastic Anaemia. Our vision is that everyone affected by Aplastic Anaemia in the UK should feel empowered and have access to the best possible treatment, care and support so they can lead full and healthy lives. We support our community through one of life’s toughest challenges – diagnosis with a rare bone marrow failure. We currently support around 2,400 people and have around 30 volunteers.
HOW TO APPLY:
To apply for this role please submit your CV and a cover letter of no more than 750 words explaining, with clear examples, how your skills and experience match the job description and person specification.
Applicants who do not submit a relevant supporting statement or do not live in Scotland will not be shortlisted.
We will be conducting interviews on a rolling basis and an appointment will be made when the right candidate is found so don't delay.
The client requests no contact from agencies or media sales.
Job Title: Project Manager (Technology & Transformation)
Salary: £48,500
Contract Type: Permanent, ideally, full-time (35 hours per week) although part-time or flexible hours may be considered
Working location: Home based. The post holder should expect to come into the London based office a maximum of three days per quarter. Expenses will be paid in line with our Travel and Expenses policy.
Reporting to: Head of Technology & Transformation
Due to the high volume of applications, we are closing this vacancy early. The updated closing date is now Monday, 29th July at 11:30 pm
BACKGROUND
Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons. Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good.
JOB PURPOSE
We are seeking an innovative Project Manager who is looking for an exciting opportunity to play an instrumental part in the planning and delivery of Magic Breakfast’s technology and data transformation. In this multi-faceted position, you’ll lead the development and implementation of the organisation’s project management strategy and standards, while also championing the ongoing delivery of data-focused technology and transformation projects. The broad and diverse nature of the projects will mean no two days are the same. Your expertise will be critical in maximising the impact of every initiative we undertake.
KEY RESPONSIBILITIES
Strategic Leadership:
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Develop and implement the organisation's project management strategy and methodology
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Lead on business process mapping and improvement across the organisation
Team Leadership:
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Establish and enforce project management standards and best practice ensuring project implementation takes a people-centred approach including training, internal communications, and changes to policies and procedures
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Lead and mentor any project managers, providing coaching and development opportunities
Project Management:
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Lead and manage technology and transformation projects across the organisation
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Develop and execute project plans, objectives and timelines that account for technical dependencies, risks and resource needs
Core Management Group:
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Support other team members who have responsibilities supporting Magic Breakfast projects and initiatives in line with Magic Breakfast’s values, supporting and leading as an indirect lead in line with Magic Breakfast’s policies and procedures.
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Deputise for the relevant Senior Leadership Team member as required and requested.
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Identify and where appropriate lead on partnerships and collaborations that further Magic Breakfast’s mission and purpose.
Please read the full job description attached.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
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25 days annual leave + 8 bank holidays
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long service leave ( 1 additional day per year)
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end of year closure
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enhanced pension
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cash back health plan
Please see our job pack below for more informtion
APPLICATION PROCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
Shortlisting - 5th - 7th August
First interview - 13th, 14th, 15th August
Second interview - 20th, 21st, 22nd August
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate New Business Lead (fundraising) Place of work: Hybrid/Flexible with a requirement to attend our offices in Hatfield, Herts, at least once a month.
We are seeking an experienced, confident, and proactive person to join our team. You will be an integral part of the charity, leading on the majority of new business within our Corporate Partnerships Team, building your own pipeline, and partnerships, whilst acting as resident expert for external corporate opportunities.
Join Our Team!
Salary: £34,000 - £38,000 (35 hours FTE) depending on experience
Hours: Full Time (35 hrs per week)
Place of work: Hybrid/Flexible with a requirement to attend our offices in Hatfield, Herts, at least once a month.
You will be ambitious in vision, feeling confident to develop strategic multi-year partnerships from the beginning. This is a role you can really make your own and know that your success does make a difference. By succeeding in this, we are helping to build better diagnosis, better care and better lives for everyone affected by Crohn’s Disease and Ulcerative Colitis.
About us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
About you
The role is suited to someone who:
- Has a proven new business track-record developing partnerships with commercial and corporate organisations across multiple sectors, ideally operating at five and six figures
- Experience of managing corporate fundraising partnerships, ideally from within the charity sector
- Demonstrable knowledge of the commercial sector and how to access decision makers
- Enthusiastic, highly motivated, and a good networker
- Confident in presenting and pitching presentations to a variety of stakeholders
- Both empathetic and resilient, with an open, honest, and flexible approach to work
- Enjoys a challenge, is self-motivated and is open to new ideas
- Excellent project and time management skills, with the ability to effectively manage competing priorities
- Good numeracy skills and ability to analyse and report on financial performance
- Excellent communication skills, verbal and written
- Is a strategic thinker, and a team player.
- Is a fantastic communicator, able to build and maintain effective relationships with our stakeholders.
- Has experience of working with databases
A full description of the role and responsibilities can be found within the job pack.
Benefits of working for Crohn’s & Colitis UK
If you are successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive that include:
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
Closing Date: Monday 12th August 9.00am
Please note: no applications will move forward within the recruiting process without a supporting statement. Applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the road safety charity and the National Road Victim Service
Who we are: Brake has been supporting victims of road collisions since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join our team: We're looking for a dedicated Triage Caseworker to join our dynamic, compassionate National Road Victim Service team in Scotland. Your role will involve delivering high quality support services to those at their most vulnerable following a death or injury on the road.
Not your average job: This isn't a 9 to 5. You could play a significant part in providing trauma-informed support services across Scotland. Make a real difference in the lives of those affected by road traffic collisions.
What we offer:
· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year. Pro-rata for part-time working patterns)
· An extra day of annual leave for your birthday to take whenever you choose
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Employee Assistance Programme
· Flexible working
· Ongoing support and clinical supervision
· Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We are looking for dedicated, adaptable and empathic people with a background in providing high-quality emotional support and advocacy. Experience gained in the following kinds of roles tends to transfer well to the role of caseworker at Brake: police force, roles within the criminal justice system, family liaison officer, counsellor, experience in health and social care or previous caseworker experience in any area.
Key tasks
- Working with the team in Scotland to manage triage caseload, for cases coming into the National Road Victim Service.
- Undertaking an initial assessment of service users’ needs on entry into the National Road Victim Service
- With the support of the team manager and risk manager, prioritising and categorising cases which require immediate intervention, based on assessment of vulnerability and risk at an early stage.
Essential experience and skills
- Experience of an assessment or triage service, including remotely.
- Experience of undertaking comprehensive assessments for service users with complex mental health and social care needs and taking appropriate action to stabilise them.
- Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
About the team and how we work:
Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it.
So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.
We do not accept applications from serious traffic offenders due to the nature of our work. Candidates will be asked to disclose any unspent points at interview. Employees are subject to driver licence checks.
To apply:
Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
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The client requests no contact from agencies or media sales.