Supporter Journeys Manager Jobs

JOB DESCRIPTION AND PERSON SPECIFICATION

LGBTQ+ Project Worker (Supported Housing)

This role provides support to LGBTQ+ people who are living in Stonewall Housing supported accommodation or in the community. The goal is to help people prepare for independent living in their own tenancies. People usually stay with us for 6 – 18 months and the project worker will meet with each resident to assess their needs and agree goals which will help them achieve independence. The Project Worker then puts together a support plan and meets regularly with residents to provide support, challenge and encouragement as they make their journey.

Collaborating closely with our housing providers, our project worker will actively develop fresh partnerships within the local community to enhance the support and services available to our residents.

Key Responsibilities

· To provide a high quality, flexible and responsive support service to LGBTQ+ people, supporting them for independent living or suitable alternative housing through the provision of 1-1 support sessions and group work.

· To assess the individual needs of each person and provide a bespoke support plan.

· To ensure that effective service user participation mechanisms are in place.

· To ensure a high level of customer care and practice at all times.

· To develop links with relevant external agencies.

· To work 2.5 days per week in Newham and 2.5 days per week in Ealing, working flexibly across both sites with a total of 12 residents.

Main Duties of the Post

Support Sessions

· To give holistic support to LGBTQ+ people accessing our supported accommodation service and to provide proactive support to these service users who are sometimes hard to engage.

· To meet service users regularly to provide structured support, in relation to LGBTQ+ and Housing specific issues, such as gender identity pathways, mental health services, health issues, safeguarding, liaising with the professional network.

· To work with LGBTQ+ people accessing supported accommodation to develop and review individual support plans and risk assessments.

· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.

Financial Support

· To assist service users in maximising and managing their income including universal credit, ESA, PIP and Housing Benefit.

Semi-independent Living Support

· To work with service users to enable them to develop the life and social skills necessary to sustain their accommodation and prepare them for independent living.

· To assess individual service user’s suitability for independent accommodation.

· To act quickly to manage incidents and to advise, support and assist service users unable to maintain supported accommodation into more appropriate housing options.

Resettlement

· To support service users in the completion of application forms necessary to support move-on housing, including the private rented sector.

· To ensure that all service users are provided with information about local services whilst in supported accommodation and during their move on.

· To ensure all service users are fully aware of their rights and responsibilities in their home.

· To work with housing providers, both public and private, to negotiate move on options.

Groupwork, Consultation and Participation

· To work as part of a team in developing user participation.

· To identify and develop appropriate and flexible processes for consulting with our service users, via social media platforms, newsletters, events and workshops.

· To devise innovative and creative ways of involving LGBTQ+ people in the running of the schemes with an independent approach.

· Supporting our residents to participate in group and peer support and to access online support mechanisms.

· Facilitating and promoting an LGBTQ+ group work programme.

Other Duties

· To establish and maintain accurate and complete records in all areas of work.

· To complete statistics for the collation of performance and funding information.

· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.

· To participate in individual and clinical supervision meetings, annual appraisals and training.

· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures.

· To act in the best interests of Stonewall Housing and its clients at all times.

· To work evenings as necessary.

· To promote Stonewall Housing at external meetings and community events.

· To carry out any other duties commensurate with the aims and objectives of the post that may be require.

PERSON SPECIFICATION

Essential Experience

·       Lived experience, or experience of working with homeless people or vulnerable LGBTQ+ people, in a voluntary or paid employment setting.

· Experience of working with and delivering services to a diverse client group with a wide range of support needs.

· Experience of lone working and working as part of team.

Essential Knowledge

· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people.

· Knowledge of the current benefits available to single people.

· Knowledge of common themes, trends and issues within supported and shared accommodation.

· Knowledge of pathways into medical and social support for LGBTQ+ people.

Essential Skills and Abilities

· Ability to provide a range of housing related support services, i.e. assessment, developing and using support plans, support planning, key working, independent living support, welfare benefits advice and providing resettlement support.

· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts.

· Ability to prioritise and maintain case work across multiple projects at the same time.

· Excellent recording and reporting skills to accurately reflect work with young people.

· Excellent written and verbal communication with vulnerable people.

· Ability to effectively involve and engage LGBTQ+ people in services.

· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers.

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.

Join Operation Smile UK as our Senior Acquisition Manager and make a difference in the lives of children. We're searching for a fundraising professional with experience in acquiring new donors through a variety of fundraising channels including Door to Door (F2F), digital fundraising, DRTV, cold mailing and door drops. You'll be responsible for managing a £2.4 million budget and developing innovative strategies to increase individual cash and regular giving support.

Key Responsibilities

• Manage and drive recruitment of regular givers and cash givers to grow income and supporter volumes, in a multi-channel programme including Door to Door (F2F), digital fundraising channels, DRTV, cold mailing and door drops.
• Manage relationships with agency partners executing acquisition campaigns on behalf of Operation Smile UK for the betterment of the acquisition programme.
• Lead and execute our door to door (F2F) programme with the goal of expanding this form of acquisition fundraising over the coming years.
• Conduct a comprehensive evaluation of OSUK's digital acquisition fundraising program, including the performance of current agencies and consultants. Develop strategic recommendations and a future-focused plan that leverages the expertise of existing or new external partners.
• Full campaign management and execution in line with prescribed deadlines. This includes briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, training agents, developing campaign analysis and reporting, managing costs and invoice processing.
• Monitor and report on budgets and assist in building future expenditure and income targets. Work as part of the Individual Giving team to reach strategic targets.
• Work closely with the Communications & Digital team, and Individual Giving team to ensure campaigns are in line with brand standards and integrated seamlessly with supporter retention.
• Work closely with the Individual Giving team to constantly refine the newly introduced ‘welcome programme’ aimed at transitioning new donors to retained donors and improving retention rate.
• To work closely with the Senior Database Manager and agency partners to review direct marketing acquisition campaigns and ensure that information is used to maximise income for future campaigns.
• Collaborate with the Senior Database Manager to develop and implement essential Power BI dashboards. Proactively request ad-hoc data analysis to track key acquisition metrics and inform strategic decision-making.
• Introduce new acquisition channels and develop existing ones within KPIs to manage risk and keep fundraising up-to-date within evolving channels.
• To ensure that campaigns are where possible integrated or co-ordinated thematically, creatively and/or by target audience to maximise impact.
• To lead in the training of external agencies, effectively communicating the work of Operation Smile to key representatives.
• Travel to meetings in the UK and overseas where necessary.

Staff Benefits

• Hybrid Working (1-2 days per week at the UK Office if you are based in Greater London or 2 days per month if you are further afield)
• Season Ticket Loan
• 1-day additional holiday each year to a maximum of 30 days annual leave
• Additional days off over the Christmas period
• Cycle to Work Scheme
• Enhanced maternity and sick pay benefits, subject to length of service
• 6.1% employer pension contribution
• Access to the Employee Assistance Programme, a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. The EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. 

Application Process

Submit your CV for review and we will be interviewing candidates at the latter end of November (dates to be confirmed), with first interviews held in person at our UK office.

The full job description and person specification is provided as a PDF with this job advert.

Note: The deadline for applications has been extended until 30 November.

Closing Date: 3 November 2024

Ref 6874

Internally your job title will be Mid Value Manager.

Save the Children UK has an exciting opportunity for a collaborative and influential individual with strong experience in supporter engagement to join us as our Mid Value Manager, where you will play a crucial role in developing and managing our mid-value programme.
 
This is a unique opportunity to shape a new role, creating strategies to deepen engagement and drive long-term support for our mission to improve children's lives worldwide.
 
Please note that this role offers the opportunity for hybrid working and will require the successful application to work from our London, Farringdon office 1 day a week.
 
About Us
 
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
 
About the role 
 
As Mid Value Manager, you will take ownership of our mid-value programme, working closely with teams across Fundraising & Marketing to engage, retain, and grow relationships with supporters at the mid-value level.
 
You will have the opportunity to deliver exceptional supporter experiences that inspire increased engagement, loyalty, and financial support.
 
In this role, you will:

• Work within a multi-disciplinary team to attract, retain, and engage mid-value supporters, using data and insights to build long-term relationships.
• Plan and execute activities to meet ambitious mid-value income and loyalty targets.
• Collaborate with the Loyalty and Philanthropy teams to build effective supporter journeys, moving supporters between value levels based on opportunity.
• Analyse the effectiveness of activities, using a test-and-learn approach to continuously improve engagement.
• Manage the creation of mid-value supporter content and creative assets, ensuring alignment across all touchpoints.
• Oversee mid-value income and expenditure budgets, supporting planning, reporting, and reforecasting.
• Ensure all communications are compliant with relevant legislation and best practice.

About you
 
To be successful, it is important that you have:

• Experience of attracting, retaining, and engaging supporters, ideally at the mid-value level. 
• Proven experience in delivering activities across areas such as email, telemarketing, events mail, and/or 1-2-1 stewardship.
• Project management skills, with experience delivering complex projects on time and within budget.
• Experience developing creative assets to drive supporter engagement and action. Ability to analyse complex data, translating insights into strategic decisions.
• Strong communication skills and the ability to inspire commitment from others.
• A collaborative and flexible approach, thriving in a dynamic, fast-paced environment.
• Commitment to Save the Children's vision, mission, and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Closing date: 3rd November 2024

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
 
Ways of Working: 

Please note that the majority of our roles can be performed remotely in the UK, however this role will require the post holder to be based in our London, Farringdon office 1 day a week.  This will be discussed and agreed with your Line Manager and team.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

The Fundraising Assistant will be a key member of the fundraising team. Supporting the team to deliver a wider range of fundraising activities including events, challenges and campaigns as well as helping maximise the supporter journey and providing excellent donor care. You will enjoy collaborating with others and be an excellent communicator who can plan and prioritise efficiently, whilst delivering exceptional customer service.

You will be responsible for Database Management and keeping the CRM up to date and Management of donation Platforms and being the go-to person for fundraising enquiries.

Main Responsibilities:

•  Importing data in an efficient, timely and accurate manner.
• Construction of automated tasks in the CRM which are assigned to other members of the team to enable stewardship via the correct fundraising team member.
• To assist the fundraising team by providing administrative support for the charities events and campaigns to maximise income.
• To assist with the administration of event participants and ticket buyers, including responding to enquiries in a timely fashion, building relationships by phone and email and encouraging and motivating participants to meet and exceed targets
• To keep up to date records of all collection boxes and buckets in the community
• To be the first point of contact for phone face to face plus emails via the fundraising inbox for all fundraising enquiries, respond in a timely manner and recognise the opportunity to build relationships and encourage fundraising support.
• To run and analyse weekly financial reports to ensure donations are recorded correctly and the appropriate thank you has been sent.
• Support regular gift aid claim submissions to HMRC to take place monthly.
• Support the team to provide communications to the correct audiences for marketing activity.
• Assist in processing donations from mailing appeals.
• Work with the fundraising team to ensure data recording is kept up to date in a timely way
• Assist and support other members of the fundraising team e.g., sending out events/fundraising packs and ensuring all event participants are thanked within the scheduled time.
• Regularly review and adapt supporter communications, including thank you letters and ensure these are implemented across the organisation for consistency
• Keep up to date with new developments, legal requirements, codes of conduct and best practice including being GDPR compliant.
• Manage stock of event promotional items and ensure availability of items required at events, distribute and collect items for the team
• Attend and contribute to team meetings.
• Carry out any other duties as may be reasonably required.

Person specification

Knowledge and experience:

• Strong, demonstratable experience in administration
• Excellent verbal and written communication skills
• Experience and good working knowledge of using a CRM system (preferably Beacon)
• Competent in creating and maintaining spreadsheets
• Good attention to detail and accurate record keeping
• Experience of working in a customer service environment.
• Basic knowledge of Gift Aid regulations.
• Understanding of GDPR.

Skills, attitudes, and behaviours:

• IT skills across a range of systems including MS office and SharePoint.
• Excellent interpersonal skills including the ability to deal with people at all levels, on telephone and by letter/email
• Ability to problem solve and think laterally to achieve a goal.
• Commitment to team-working but also the ability to work alone
• Committed to quality.
• Motivated, positive and proactive
• Ability to prioritise and organise work
• Demonstratable initiative and determination
• A flexible attitude and willingness to develop in the role
• Full UK driving license and car preferred

We are seeking to recruit a Communications Manager to lead on the development and delivery of PILC’s communications strategy with an aim to grow the organisation’s profile, increase the reach and influence of our work and develop supporter engagement.  

About the role

We’re looking for an experienced Communications Manager to help us increase the impact of our work through cross-channel communications and grow the organisation’s profile to match the quality of the legal work we conduct. You will be joining at an exciting time when there is already some infrastructure in place but plenty of opportunity to make your mark on the development of our organisational approach to communications. You will work closely with the Director to develop and implement a cross-organisational communications strategy to extend our reach, brand awareness and increase donations. You will join a dedicated staff team who are all passionate about building power with working class and marginalised communities. You will be expected to work closely with staff across the organisation, supporters and the communities we serve, co-ordinating and delivering effective organisation wide communications. A demonstrable interest in social justice campaigning is essential.

About You

 We are looking for an experienced and creative communications all-rounder with a track record of implementing communications strategies for social change. You’ll be an effective project manager, able to work proactively and collaboratively with staff across the organisation to showcase the vital work colleagues in the litigation team conduct out of the spotlight. You will be confident in working with a variety of stakeholders, including journalists, lawyers and marginalised communities. You will be proactive, able to build and maintain relationships, develop effective cross-channel communications and manage a varied workload. You will be both able and happy to turn your hand to strategic thinking alongside day-to-day delivery, such as copy-editing news pieces for our website or writing press releases. You’ll be engaged with social justice campaigning and social media with an ability to identify and take advantage of relevant communications opportunities.

PILC is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

Please do not count yourself out if you feel you do not meet all the requirements and let us decide if you meet the criteria. Training will be offered as part of the opportunity.

The Development Manager (Individual Giving) will focus on increasing donations from individual supporters. Working closely with the Head of Development and CEO, you'll be responsible for growing donation schemes for individual supporters, stewarding major donors, delivering public fundraising appeals and promoting opportunities for supporters to make gifts in wills.

We look to recruit a candidate excited to take responsibility for their own area of work as part of a small team. We will consider strong applicants with previous experience in fundraising / development or transferable skills and knowledge from customer-facing roles in other sectors.

This is a full time permanent position with a minimum of 3 days based on site.  We are open to flexible working arrangements including part time working and compressed hours.

TO APPLY please send your CV and a cover letter of no more that 2 sides detailing how you meet the requirements below. 

Interviews are expected to take place on 13th and 14th November. Please state in your cover letter if you are unable to interview on these dates

Key duties

1. Manage and develop relationships with a portfolio of individual supporters
2. Plan and deliver a year-round programme of supporter events encouraging donors to engage with our work
3. Implement supporter stewardship systems with the aim of retaining and increasing support
4. Assist with the planning and delivery of annual individual giving campaigns 
5. Process and acknowledge donations and Gift Aid claims on CRM system (Spektrix)
6. Support with researching and drafting briefing documents for prospect and supporter meetings
7. Develop strong internal relationships to help promote the work of the Development team
8. Represent the organisation at fundraising sector events

Essential

• Experience of organising events to engage or steward supporters, clients or customers
• Proven track record of successfully managing a portfolio of supporter relationships or customer accounts
• Experience of delivereing supporter or customer journeys leading to increased support and engagement
• Strong organisational and planning skills
• Ability to analyse customer feedback
• Strong interpersonal, written and verbal communication skills

This is not an exhaustive list. Please see the JOB PACK for full details

Our commitment to equality and diversity

We are committed to providing equality of opportunity and encourage job applications from people of all backgrounds. We strive to build a diverse and inclusive workforce that is representative of our community and helps us to deliver more for our visitors. We particularly encourage applications from candidates from ethnic minority backgrounds and candidates with disabilities.

ORCA believe that everyone who cares about whales and dolphins can play an active role in safeguarding their future, and we are looking for an Individual Giving Manager to develop an individual giving focussed strategy that can help secure our conservation work for the future.

We are looking for a fundraiser with experience across a range of digital giving channels and has a keen understanding of different donor journeys and is able to create high quality, targeted communications aimed at a broad range of stakeholders.

The ability to manage digital channels such as social media, web content and CRM-led communications is essential, particularly for memberships/regular giving and donor recruitment and retention.

ORCA have set ambitious but achievable growth targets over the next three years of:

• 2025: £25,000 increase in individual giving income vs 2024
• 2026: £75,000 increase in individual giving income vs 2024
• 2027: £150,000 increase in individual giving income vs 2024

This is an opportunity to build on existing individual giving income streams and catapult ORCA into the next phase of it’s growth by providing a solid financial foundation for the future of our conservation work.

This role would particularly suit someone who is looking to take their first step into a senior fundraising management role within the conservation sector

Responsibilities & Key Tasks

• Support a caseload of companions to reach their potential through both practical and emotional support.
• Tailor support plans to meet individual need - setting goals, assigning actions, working with other providers and considering the person’s holistic needs.
• Guide induction and exit processes for companions - to ensure that they understand the core principles of the offer at Emmaus and move on to long term, sustainable accommodation after us.
• Support with incident response - including anti-social behaviour, mental health concerns, challenging behaviour - using de-escalation techniques to manage behavior as it arises.
• Liaise with external providers such as the Community Mental Health Team, General Practitioners, DWP, probation, prisons and CAB to ensure specialist advice and guidance is sought where needed.
• Contribute to the planning and introduction of varied and meaningful activities for companions at Emmaus Hertfordshire.
• Ensure Safeguarding concerns are raised at the earliest opportunity through appropriate channels..
• Attend appointments online or in person with companions.
• Maintain accurate records in line with internal policy and with consideration for GDPR principles.
• Perform tasks to support the effective running of the community. Develop and maintain relationships with external providers.
• Participate in an emergency on-call rota to ensure 24/7 support is available for companions where needed.
• Provide written updates for key stake holders as well as for internal meetings.
• Attend team meetings, supervisions, reflective practice and training as required

About you:

We are seeking someone who is comfortable and experienced working in a small company or charity, understanding that our capacity and resources are limited. A 'can do' attitude and a motivated approach are essential. While direct experience with homelessness may not be necessary, you should have a solid understanding of the common challenges faced by those who have been homeless. Attention to detail is essential, as is the ability to identify and promptly address risks or safeguarding concerns. Empathy, attentive listening, and strong verbal communication skills are also key requirements. Proficiency with IT and the ability to maintain up-to-date records in our database are necessary. Additionally, you should have the tools to maintain your well-being in what can be a challenging but rewarding role. You will need to demonstrate and build the resilience required to work with individuals who may struggle to engage with services like ours and think creatively to encourage engagement. While practical experience supporting vulnerable adults is highly desirable, we are also interested in hearing from you if you have transferable skills and a willingness to learn, even if you haven't worked in the homelessness sector before.

CSW is a dedicated team of people working to advance the right of freedom and justice in countries across the world. We are confident in our identity as a Christian human rights organisation that works for freedom of religion or belief for all people, regardless of religion, belief, or non-belief.

The latest internal pulse survey illustrated that CSW is a great place to work: 97% are proud to work for CSW; 97% of staff feel CSW really allows them to make a positive difference, and whilst there is always room for improvement, we couldn’t be prouder of our efforts to curate a healthy culture where every individual is valued and championed.

The Role

This role is all about people – connecting with church leaders and other individuals within church communities, sharing your passion for freedom of religion or belief through sermons, presentations and conversations to inspire others to take action. You’ll be a natural networker and someone entrepreneurial who takes initiative and comes up with your own ideas for how best to reach busy church leaders and congregations. You will be self-motivated and able to work collaboratively.

Key responsibilities (full responsibilities listed in the application pack):

• Proactively source speaking engagements in churches across the UK and fulfil these engagements, both by deploying a network of staff and volunteer speakers and by speaking yourself.
• Develop a plan to reach new and lapsed churches for CSW
• Use the CRM, as well as your own connections, to identify key church stakeholders to approach about partnering with CSW
• Build meaningful relationships with new and existing church partners, with the view to supporting churches in learning about justice and religious freedom issues and establishing or renewing support through prayer, campaigning and giving

Essential criteria (full criteria listed in the application pack):

• Proven experience of church engagement for a charity with demonstrable outcomes
• Experience of public speaking, preferably in churches
• A minimum of two years’ experience of account management or managing relationships with customers/ supporters

Prospectus is excited to be supporting our client in their search for a Supporter Data Officer (Selections and Insight). The hospice’s mission is to provide the highest standards of individualised care for people with life-limiting conditions, palliative and end of life care needs, and their families, living in Basildon and Thurrock districts.

This is a permanent, part-time (22.5 hours a week) position paying a salary of £28,422.60 - £34,266.04 FTE depending on experience. The role is based at their site in Thurrock, Essex.

The Supporter Data Officer (Selections and Insight) will work to deliver the hospice’s supporter data and income operations strategy and annual delivery plans with a focus on data selections and insight. You will build and run requested and approved data selections for supporter communications and fundraising activities, working closely with the requester and ensuring data is methodically checked for accuracy and completeness before providing final data files in appropriate formats.

The successful candidate will have experience of working in a data-focussed role, including experience of using a CRM database following established processes and procedures. They are looking for someone with proven experience of building marketing data selections with good knowledge and understanding of data protection legislation.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Rhys Barber at Prospectus.

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Location: Bristol
Discipline: Finance
Job type: Permanent
Salary: £63,860 per annum
Job ref: 022582
Expiry date: 30 Nov 2024 23:59
Working Location: Hybrid Remote. Bristol Office Location & Home Working with a minimum of 1 day a week in the office location

Working Hours: Full time, Monday to Friday

#Care to join us?

We are looking for a Finance Manager (Management Accounting) to join our friendly and welcoming team here at Hft. This is your chance to make a real difference to people's lives.

Hft is one of the largest charities in England and Wales supporting people with learning disabilities. We are passionate about what we do and we use our unique understanding of the challenges facing the people we support to speak up for them to bring about positive change. We have a rich 60-year heritage and a clear vision, we are ambitious and wholly committed to what we can achieve for the people we support and have embarked on a journey of transformation that will ensure we can meet their changing needs and extend our reach and impact.

What will you be doing?

As a senior manager within the Finance function, the Finance Manager - Management Accounting will be accountable and responsible for the provision of accurate and timely operational financial reports & analysis including budgets and forecasts for the organisation.

Managing the management accounting team of 7 staff.

Building strong relationships with the operational business areas to ensure that they understand their financial performance and that they are supported by the management accounting team throughout the tender process for new contracts or contract changes.

The Finance Manager - Management Accounting will have overall accountability for ensuring that the organisation is properly reimbursed on a timely basis for the services it provides through management of the billing and cash collection processes.

In the absence of the Head of Finance there may be a requirement for the post holder to deputise for the Head of Finance in matters related to their own area of expertise.

About you

- You will have a professional Accountancy Qualification: ACA, CIMA, ACCA
- A great team player with experience of managing a team of accountants
- Significant post-qualification experience of preparing management accounts
- Comfortable working within a changing environment, with a continuous improvement mindset.
- Hands-on experience of budgeting, invoicing, pricing and driving performance
- You will be a technically strong accountant; confident in reviewing, challenging and improving accounting policies and processes
- Strong IT knowledge, including demonstrable proficiency and experience of using Microsoft Office suite with the ability to produce reports and presentations within Excel, Word and PowerPoint
- You will have strong organisational and planning skills, and significant experience of working within the commercial sector.

What’s in it for you?

There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and lots of support along the way. ???????

With Investors in People and Skills for Care accreditation, we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority.

We offer:

- All Hft employees get access to the Telus Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
- Access to a range of discounts on your favourite brands through Telus Health
- Fully funded apprenticships
- Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status
- Wagestream – a free financial wellbeing tool
- Care Friends – a referral scheme (available from the 2nd October 2023)
- 33 days holidays (including 8 bank holidays)
- A contributory pension scheme & life assurance
- Free DBS check
- and more…

Find your place with us and change lives.

STRICTLY NO AGENCIES PLEASE

??????????????We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

REF-217 785

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

D1 £29,688.36 to D3 £36,305.99

Review Date

17/11/2024

The Fundraising Operations Manager reports into the Head of Fundraising, their remit is to focus on the management of supporter/ donor data and care, including financial reconciliation. This position involves leading and motivating a team to ensure that fundraising administration is efficient and effective, maintaining accurate and compliant supporter data, and ensuring that all fundraising income and expenditure are appropriately recorded and reported.

The purpose of this role is not only to oversee the day-to-day operations but also to look to implement new ways of working in line with our organisational strategy to be sustainable and grow our income. Digitalisation will play a huge part in these changes.

The Fundraising Operations Manager provides the foundation for strong relationships with supporters/donors.

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

About Us

At Share Community, we work with disabled people in South West London who need extra help and support to realise their dreams and aspirations. We are a registered charity and centre for training and wellbeing, providing a range of programmes and activities for adults with learning disabilities, autism, physical disabilities, mental health and other support needs. 

We aim to help people live happier, healthier and more independent lives and make their own choices, focusing on what they can do, not what holds them back. We believe that everyone has something to offer their community, whether it be in employment or as active members of our society. 

We are now looking for a Fundraising Manager to join our team on a full-time, permanent basis, working 35 hours per week. Some flexibility around days and hours worked can be considered.

The Benefits 

• Salary of £35,514 per annum 
• Pension scheme with 5% employer contribution 
• 25 days’ annual leave per year, increasing by one day per year up to a maximum of 30 days 
• An extra day off for your birthday 
• Free 24/7 Employee Assistance Programme for employees and their families 
• Free and full access to Headspace (a mindfulness and meditation app) 
• Season ticket loan 
• Cycle to work scheme 
• Remote working options 

This is an incredible opportunity for an enthusiastic and talented fundraising and individual giving professional to join our ambitious organisation.

Working with a passionate team, you’ll be making a vital contribution to improving the lives of adults with disabilities, supporting their journey towards greater independence and happiness. 

What’s more, our Investors in People Gold and Investors in Volunteering accreditations demonstrate our dedication to our people and you’ll be joining a welcoming working environment, surrounded by people who support you, challenge you and inspire you. 

So, if you’re ready to drive meaningful change and become a pivotal part of our mission to create a world where everyone is valued and included, then apply today.

The Role 

As our Fundraising Manager, you will take on a key role, creating the income we need to undertake our vital work supporting disabled people. 

We are looking to further develop and diversify our income streams beyond Trusts and foundation and focus on increasing donations from individuals with an interest in our cause. 

Growing our individual supporter base, you will recruit new supporters and build on the excellent foundations laid by our outgoing Community Fundraiser to raise our profile amongst our neighbours. 

You will provide outstanding relationship management and donor care to supporters, ensuring they are recognised and thanked for their contribution. Additionally, you will develop and deliver fundraising operational plans, helping to create fundraising materials that encourage and support fundraising potential.

About You

To be considered as our Fundraising Manager, you will need: 

• Experience increasing fundraising income from individuals and achieving income targets 
• Experience of the effective stewardship of charity donors 
• Project planning and management experience 
• Experience managing and hitting budgets 
• Knowledge of fundraising good practice 
• An excellent understanding of donor stewardship and relationship management 

Please note, this role will be offered to the successful candidate subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. 

We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service. 

How to apply 

Please send us your CV and a cover letter. In your letter, please tell us: 

• What attributes would an effective and successful Individual Giving Fundraiser have at a charity like Share? 
• What would be your top three priorities for growing individual giving at Share? 
• Who would be your key allies within Share to grow our individual fundraising? 

If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team. 

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview. 

This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us. 

We look forward to receiving your application. 

About Future Frontiers

In the UK, family income is the strongest predictor of how well a young person will do at school and the future opportunities they will have. Future Frontiers exists to change this. Our vision is of a society where equal access to education and career opportunities enables potential to overcome poverty.

We support young people from disadvantaged backgrounds to realise their potential at school and achieve post-16 qualifications that build towards secure and fulfilling employment. In partnership with schools, businesses and supporters, we deliver an evidence-based programme of career coaching and 1:1 guidance for disadvantaged young people when they are in Year 10 and 11. In 2023/24, we supported 2,784 young people in collaboration with 99 schools and 82 businesses.

Our five-year strategy for 2021-26 is focused on ensuring that our programme achieves meaningful long-term impact at the post-16 transition, transforming the life-chances of disadvantaged young people

We are particularly interested to hear from candidates who have not been to university or who have lived experiences relatable to our young people.

Why we need you

We are seeking a Fundraising Coordinator with a passion for the Future Frontiers mission (you do not need to have previous experience of fundraising) who will play a vital supporting role to secure income that is needed to deliver the Future Frontiers programme for a growing number of young people.

The successful candidate will report to the Senior Fundraising Manager and work closely with the Fundraising and Partnerships teams. Your primary focus will be on charitable Trusts and Foundations: researching suitable funding opportunities and writing external-facing communications. You will arrange programme visits to meet with young people and develop high-quality case studies. In addition, you will play a role in Future Frontiers' wider income generation work through researching potential business supporters and working with people participating in fundraising activities including employee fundraising and challenge events. You will keep excellent records of all fundraising activity to ensure effective team collaboration. 

Your responsibilities

Research and pipeline development 

You will complete research to find charitable trusts, foundations and businesses that have the potential to support Future Frontiers for the first time and keep detailed notes for the fundraising and partnerships teams. You will use this knowledge to support the pipeline of funding opportunities for the coming years, including making recommendations for the amount of funding we ask for and what it could go towards.

Enquiries and applications 

You will write enquiries and applications for funding that are tailored to each recipient and make a convincing case for how their support will make a difference. 

Reports and case studies

You will write reports that are tailored to each recipient and demonstrate how their funding has made a difference. This will involve arranging programme visits to speak with young people and develop case studies. 

Supporter engagement 

You will support the planning and delivery of high-quality, tailored communications and engagement opportunities for existing and potential supporters. This will include supporting individual volunteer fundraisers and employees of business partners. 

Record-keeping

You will ensure that key information about our fundraising activity is stored appropriately and with high attention to detail. 

About You

Experience 

This role is suitable for entry-level applicants and those with some relevant experience, for example, of working or volunteering in the charity sector and/or relating to the skills and competencies below. 

Skills and competencies 

You should be able to demonstrate all or most of these:

• Passion for Future Frontiers’ mission: You are motivated to play a role in empowering disadvantaged young people to realise their potential.

• Research: You can complete independent research to find key information. 

• Written communication: You write clearly, concisely and compellingly. 

• Interpersonal skills: You are an engaging communicator, able to build trust and rapport with supporters.

• Attention to detail: You have high levels of accuracy and can use detailed information effectively. 

• Teamwork: You can work effectively with others.

• Curiosity: You are interested to learn about fundraising and supporters.

• Can-do attitude: You approach tasks with enthusiasm, eager to get stuck in and make a meaningful impact.

What we can offer you 

• Annual leave of 27 days plus bank holidays, increasing with service

• Flexible working with regular working from home as standard, 4pm finish on Fridays

• Annual personal training and development budget of £300

• Employee Assistance Programme, including counselling

• Team building offsites and regular team socials throughout the year 

• Additional parental leave pay and additional childcare leave for child’s first 2 years

Equal Opportunities, Diversity and Inclusion 

Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it underpin our mission and we treat all employees, volunteers, clients and students as individuals. We believe in having an open and inclusive culture that champions diversity in all its forms, including disability, culture, race, gender, sexual orientation, age, life experiences, socio-economic background, and religion. 

We encourage everyone to apply for our roles. If you would like to talk to us about working at Future Frontiers in advance of your application, particularly in regards to diversity, we strongly encourage you to contact us via email and we will arrange a call. If you would like us to make any reasonable arrangement/adjustment for you during the interview, please let us know. 

To improve the diversity of the team we are particularly interested to hear from candidates who have not been to university or who have lived experiences relatable to our young people.

How to Apply  

To apply, please fill out our application form by answering these questions and attaching your CV. 

1. Tell us why you want to work at Future Frontiers. What is it about the charity that interests you? (Max. 1,000 characters)  
   Strong answers will tell us why our mission appeals to you personally and why you are motivated to work for us.

2. With direct reference to the skills and competencies listed in the job description, please tell us the three main reasons why you would make an excellent Fundraising Coordinator, giving evidence for each reason. (Max. 2,000 characters)
Strong answers will factually and succinctly demonstrate your skills. 

Please note that, given the nature of this role, we will be assessing the quality of your written communication in your answers, including clarity, spelling and grammar. 

Deadline: Monday 25th November 9AM

• First round interviews expected to be held via video call on Monday 2nd December

• Final, in-person interviews are expected to be held at our offices on Monday 9th December

The successful candidate will be required to undergo a DBS check and reference checks.