Supporter Experience Officer Jobs
Starting salary: £30,000-34,000pa depending on experience, plus excellent benefits
Contract: Permanent
Working pattern: Full-time (open to a conversation about flexible working options, including reduced hours or 4 days compressed working pattern)
Closing date: 30 September 2024
Interview date: 15 October 2024
If you have a passion for policy and public affairs this is an exciting opportunity to join our dynamic, growing mental health charity as our new External Relations Officer. You will play a key part in helping us to strengthen the mental health workforce and make a positive impact on people’s lives.
Think Ahead supports people living with mental health needs by supporting a strong and thriving mental health workforce. We are experts in recruitment, professional training and leadership development for mental health practitioners in the NHS and local communities, ensuring the right people can deliver the right support at the right time.
Through our flagship programme we have recruited and trained 1,000 mental health social workers to date, and we are extending our reach to ensure that we can support NHS and other employers to recruit and retain key people right across the mental health workforce.
As the External Relations Officer you will:
- Ensure the organisation has a good understanding of relevant policy and sector developments, and that we are aware of opportunities to influence.
- Work with key internal groups to keep developing our understanding of the challenges and opportunities facing the mental health workforce.
- Support the organisation to identify and build relationships with key external stakeholders.
- Help to build our profile as sector workforce experts by generating content such as blogs, and by identifying speaking opportunities for our internal specialists.
We are looking for someone with good communications instincts who is passionate about policy and public affairs, and has a ‘can-do’ attitude and a desire to learn and develop. We don’t need you to be highly experienced in all three areas (communications, policy and public affairs), we are happy to work with the right candidate to develop your skills and experience.
We offer a supportive working environment which include hybrid working practices. We expect staff to work from the office at least one or two days per week (which ideally includes Tuesdays) and the remaining days can be worked from home.
We offer excellent employee benefits, including generous annual leave entitlement, plus additional office closure over Christmas, enhanced family friendly leave, flexible working around our core hours of 10am to 4pm, a matched pension scheme with up 7% employer contributions, an employee assistance programme and more.
If this sounds like the just the opportunity and challenge you’ve been looking for to complement your skills and experience, we look forward to receiving your application.
REF-216817
We are seeking an operational and people focussed Chief Operating Officer (COO) to join our Executive Team. You will drive development of all financial and operational management, processes and reporting, overseeing the organisation’s day-to-day operations including the leadership of Finance, People, Governance, Fundraising, Marketing and Communications and Digital.
The successful candidate will have held broad finance and operations positions, with a track record of interacting at Board level and presenting clear financial and management information. Whilst you don’t have to be financially qualified, we do need someone with strong financial acumen and demonstrable ability to monitor, interpret and communicate financial information effectively. You will have experience in implementing new and/or successful improvements to existing systems and processes, with a track record of driving organisational change. The post holder will have a good understanding of regulation and best practice alongside the ability to develop efficient processes and controls in line with our governance framework. Ensuring that people are at the centre of the Florence Nightingale Foundation (FNF) you will play a key role within the Executive team supporting the charity to achieve sustainable growth and delivery of efficient and effective services ensuring plans are developed and implemented, and targets are met.
You will have a passion for our purpose, commitment to our mission and alignment with our organisational values. Whilst being robust about process, you need to be able to flex to changing circumstances and be skilled at getting the best out of people as well as driving a culture of continuous improvement and learning. Crucially, you will be wholly committed to driving forward the core infrastructure for our work supporting nurses and midwives in leadership development to improve health and care outcomes.
This role provides a unique opportunity to inform, lead and shape the future of our impactful charitable mission and growth.
Principle Duties and Areas of Responsibility
Operational Leadership and Governance
- Overall accountability for the operations of the foundation
- Oversee and optimise internal processes and workflows to enhance efficiency and productivity
- Evaluate and improve overall performance by gathering, analysing and interpreting data and metrics
- Oversee robust risk management processes and protocols proactively identifying and mitigating potential risks
- Oversee the development of all necessary policies to ensure safe and healthy working environments
- Ensure FNF is compliant with all financial, tax, charity and legal requirements
Financial Management
- Oversee the development and monitoring of the financial strategy for the organisation, providing recommendations, information and guidance to the Trustees and Executive team to inform decision making
- Maintain and review polices and processes to ensure good financial controls are in place that meet both legal and tax requirements. This includes maintaining appropriate records and controls over restricted funds to ensure that these are used and reported appropriately
- Support the Finance Manager and Executive team in setting FNF’s annual budget, with robust analysis and justification of intended expenditure, financial forecasts, cashflow etc. securing active engagement and ownership from all internal budget holders
- Oversee the financial reports required to review progress against plans and forecasts throughout the year and ensuring these are disseminated and understood across the organisation
- Accountable for regular financial updates to Trustees including the Finance Investment Committee (FIC) and Board meetings along with the preparation of the financial aspects of the annual report and accounts
- Oversee the management and development of VAT reporting for FNF and trading subsidiary
- Oversee the financial aspect of FNF Global delivery to ensure compliance with HMRC
Systems and controls
- Lead in the development, implementation and monitoring of effective procurement systems and procedures, ensuring that FNF achieves best value and drives efficiencies through our external contracts
- Lead on the annual audit in accordance with current practice and the Charity Commissions Standard of Recommended Practice (SORP), liaising and managing the relationship with the auditors
- Oversee the operation of the payroll process and related HMRC contract ensuring that payments are made in an accurate and timely way
- Work with the Finance Committee to manage the investments for FNF, overseeing regular reviews of the investment policy and portfolio, liaising with external partners as necessary
Fundraising, Events, Marketing and Communications
- Provide leadership around income generation, making sure that this is located within the strategic framework and day to day thinking of the Foundation
- Provide leadership and direction for Marketing and Communications, ensuring that overall plans are in support of our strategic objectives
- Ensure all income generation activities from within this team are fully integrated across the Foundation, recognising the importance of inter departmental relationships
- Lead the team in the planning, communications, income generation and execution of the annual Florence Nightingale Commemoration Service and any similar high profile events.
Digital
- Provide strategic leadership in overseeing digital initiatives, guiding the development and execution of a comprehensive digital strategy
HR
- Provide expert professional judgement, advice, and guidance to the Executive and Senior Leadership teams in developing, monitoring, and implementing people strategies, policies and procedures, workforce and training that meet service needs.
- In partnership with the Head of Operations develop, communicate and implement the People and Culture Strategy.
- Support the ongoing development of a culture to enable the development of a workforce which is at the heart of the organisation, in which colleagues feel valued, safe, and respected.
- Build on our ability to work in agile and flexible ways, establishing innovative ways of working and providing outstanding learning and development opportunities for all colleagues.
- Create relevant and dynamic talent and succession plans, enabling us to develop and support our workforce as well as focus on the long-term skills and capabilities required within FNF
People Leadership
- Lead and develop the operations team, leading by example you will promote a positive and proactive culture, encouraging the team to work collaboratively across FNF
- Effectively manage the performance of the team, ensuring they are working on agreed objectives and outcomes
Person Specification
Experience, Knowledge, and Skills
- Proven experience as a senior leader in ideally a non-profit or public sector organisation
- Strong and extensive operations management experience, financial leadership and programme delivery
- Experience of working on projects to integrate systems and improve processes / ways of working would be highly desirable
- Demonstrated success in strategic planning, organisational development and stakeholder engagement
- Excellent leadership and team management skills, with the ability to inspire and motivate staff
- Exceptional communication and interpersonal abilities, capable of representing the charity effectively to external audience
- Experience of working with a Charity Board of Trustees
- Proven ability to develop a long term financial strategy and plans
- Experience of developing and implementing processes and policies as well as setting standards and targets aligned to organisation objectives
- A commitment to the charity's mission and values
- Excellent numerical and analytical skills with the ability to distil and communicate complex financial information in a way that is easy to understand
- Ability to think strategically, anticipating future trends and developing plans accordingly
- Encourage innovation and seek to understand best practice from both inside and outside the sector
- Strong financial acumen and demonstrable ability to monitor, interpret and communicate financial information effectively is essential
- ACCA/CIMA/ACA or an equivalent finance qualification is desirable
Competencies
- Able to demonstrate strong leadership inspiring teams to achieve strategic goals through collaboration and communication
- Develops and establishes strong relationships both internally and externally to enhance organisational partnerships and drive success
- Champions innovation fostering a culture of adaptability and forward thinking
- Comfortable with ambiguity, possesses the drive, energy and resilience to see through change
- Proactively oversees financial risk and governance, anticipating potential challenges and implementing pre-emptive measures to ensure resilience and assurance.
- Sound judgement to make informed decisions and balance competing demands, even in complex or ambiguous situations.
First Interviews will be held on: 21st October 2024
Strictly no agencies please.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Experienced Associate Independent Investigating Officers (IOs) for Stage 2 Complaints (This role sits within our Independent Person for Complaints (IPC) service)
Contract: Associate
Hours: Variable, according to demand for services/caseload and role in investigation
Salary: £25.25 per hour (50% professional rate for travel plus expenses)
Location: Associate Independent Investigating Officers for Complaints primarily work from home. Some travel may be required as part of an investigation – location will vary according to the referral received from the Local Authority. Cases will be allocated to Associate IOs living locally to the referring authority, wherever possible.
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity, founded by Thomas Coram in London, helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About the Role
We are seeking additional experienced Associate Independent Investigating Officers (IO) for Complaints, to increase our capacity to respond to referrals from Local Authorities to provide an independent element to the formal Stage 2 investigations under the Children Act 1989.
The IO will lead investigations, and will give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person’s rights and best interests are at the centre of the investigation and that the investigation/review process is open and transparent. They write a report on the investigation/review, which is submitted to the referring agency.
The Job Description document sets out the expectations for an Associate Independent Person for Complaints (IPC) who is approved by Coram Voice. IPCs are independent, freelance and responsible for their own work. Nevertheless, IPCs are accountable to the organisation for their professional standards and are expected to comply with Coram Voice Code of Ethics and Practice Guidelines.
Please Note: the nature of associate work means that we cannot guarantee a regular amount of work, and complaints will be allocated dependent on the associate’s availability, location and the needs and demands of the individual case. Investigation work takes place Monday to Friday within working hours. This position is not suitable for applicants who already work or have commitments more than two days within the working week.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: Please note this is a rolling recruitment campaign
Interview Date: TBC
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.
Are you passionate about making a difference in the community? Do you thrive in a role where your efforts directly support life-changing initiatives? As this Individual Giving Officer, you'll have the unique opportunity to shape the future of a historic organisation dedicated to helping those most in need.
Job title: Individual Giving Officer
Industry: Charity
Salary: £34,000 to £36,000
Location: London
Working arrangement: Hybrid working policy
As the Individual Giving Officer, you will be at the heart of their fundraising efforts. Your role will involve developing and implementing strategies to engage individual donors, nurturing relationships that lead to meaningful financial contributions. You'll manage direct mail appeals, online fundraising campaigns, and oversee the membership scheme. Your efforts will ensure their supporters feel connected to the mission and inspired to contribute.
The role as an Individual Giving Officer:
- Develop and Implement Strategies: Create and deliver individual giving strategies, focusing on donor acquisition, retention, and stewardship.
- Cultivate Relationships: Build and nurture strong relationships with donors, ensuring they feel connected and inspired by their mission.
- Drive Campaigns: Lead direct mail appeals and online fundraising efforts, working closely with the Digital Fundraising and Marketing teams.
- Analyse and Innovate: Use data insights to monitor performance and inform future strategies, ensuring continuous improvement.
- Engage Our Community: Manage their membership scheme to maximise income and engagement.
You're an energetic and creative individual, full of fresh ideas and the drive to see them through. Your skills include:
- Fundraising Knowledge: A solid understanding of Individual Giving and donor care.
- Project Management: Experience in managing multiple campaigns or projects simultaneously.
- Communication Skills: Strong copywriting abilities and experience of engaging with supporters.
- Data-Driven Approach: Proficiency in using donor databases to segment audiences and analyse performance.
f you're excited about using your skills to drive meaningful change, then apply within.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We are looking for an experienced grants fundraiser to join us and make a significant impact on our work with young people in central Doncaster.
We are currently finalising our next Forward Plan, with an ambition to create an inclusive, vibrant community, committed to everyone having a fair chance to discover who they are and what they can become. We currently work with children and young people aged 5 to 30.
Our priority programmes include support coaching for young people, community activity sessions, sustaining our accommodation provision for vulnerable young adults and establishing how we can best support more young people on the homelessness pathway. We have some great spaces that are in need of development, and we expect that both capital and revenue funding will be included in your workload. We also look for smaller grants during the course of the year, including for food for our residents and supplies for our art groups, and we hope to recruit volunteers to assist with the smaller and less complex bids.
You would – for now – be our only Grants Officer, so should be familiar with the whole cycle of applications and monitoring and able to work independently. This is a fabulous opportunity to make your mark on young lives in Doncaster and take our fundraising to the next level.
Main Responsibilities
- To work delegated idea notes into fundable project profiles, each with a clear and compelling case for support.
- To create a clear and compelling case for support for unrestricted grants income.
- To agree full cost recovery arrangements with the Chief Executive.
- To be responsible for an assigned portfolio of trusts, foundations and similar, developing knowledge of, and relationships with, those funders.
- To make strong applications to funders within the assigned portfolio, matching YMCA Doncaster’s agreed cases for support with funders’ interests and requirements.
- To make strong applications to public sector and similar bodies offering contracts for work within YMCA Doncaster’s scope.
- To work to regularly reviewed and achievable targets.
- To prepare and give presentations, maintain ongoing contact and host trustee or representative visits where required as part of an application process.
- To devise efficient evaluation and monitoring systems which meet funder requirements.
- To oversee the accurate completion of returns and reports, ensuring that funders are satisfied and funding continues.
- To keep comprehensive records, in an agreed format, from initial contact with a potential funder through to either the rejection correspondence or the funding agreement and subsequent monitoring and evaluation.
- To supervise / oversee grants volunteers and less experienced staff applying for smaller grants.
- To comply with fundraising and other legislation relevant to the role.
- To recommend updates to the Fundraising Policy in accordance with changes to legislation or operating practice.
- To report to the Chief Executive monthly in the required format.
- To approach the role with professionalism, and to maintain appropriate boundaries with staff, clients and others.
- Additional or other duties as necessary within your capabilities and status to meet the needs of YMCA Doncaster.
Person Specification
- A recent track record of success in securing funding through written bids (five figures plus) in an employed role focused on grants or similar fundraising.
- Experience covering the full cycle of grants fundraising including creating cases for support, submitting applications, responding to requests for information or visits, monitoring and evaluation.
- An understanding of the current UK grants / trusts climate and the types of funders likely to support YMCA Doncaster’s work.
- Self-motivated and self-supporting, with the ability to work independently and deal with unexpected or challenging situations including short-notice opportunities.
- Able to supervise and support volunteers and others to complete strong applications efficiently.
- Ability to create and work with project budgets and projections.
- Computer literate, able to use Microsoft Word and Excel to a high standard, and able to use technology in devising and using procedures, gathering information and completing online and electronic applications.
- Exceptionally strong written communication skills, a strong command of grammar and meticulous attention to detail.
- Able to articulate YMCA Doncaster’s work effectively, and to create compelling written applications for support.
- Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.
- Able to represent the Association positively, professionally and with credibility.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you looking for a new challenge? Are you keen to develop your influencing and communication skills to help Chapter One retain, grow and unlock corporate partnerships for the benefit of struggling young readers?
40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Chapter One is a fast-growing charity, with a vision of a world in which all children have the literacy skills they need to thrive.
Many children fall behind with reading simply because they lack the opportunity to practise: we work to ensure that every child has 1:1 reading support at the time they need it most. Chapter One’s unique, online, reading support programme pairs struggling 5 to 8 year olds in over 11 areas of the UK with over 3000 volunteers who are recruited from a range of local and national businesses.
We are seeking a proactive, energetic and enthusiastic Corporate Partnerships Officer to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner experience. This is an opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.
Reporting to our Corporate Partnerships Manager, but also working closely with our Business Development Manager, you’ll support them both to deliver our annual volunteer targets and maintain our strong partner retention rate (currently 88%). This will involve supporting both the identification, acquisition, and onboarding of new partners, but also the account management of a portfolio of existing partners.
Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One. This is a fully remote position and is ideal for someone home-based with the ability to travel to occasional meetings.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All postholders are appointed subject to a satisfactory Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
Please send your CV (maximum 2 A4 sides) and a covering letter. Your covering letter (maximum 1 side of A4) should include:
1) Your relevant experience, including clear examples.
2) Tell us about a partnership that you have initiated or been involved with and what you did to make it succeed.
3) Tell us about how our organisational mission is in line with your values.
The client requests no contact from agencies or media sales.
Vibrance has an exciting opportunity for a Housing Officer to join our small and busy Housing team in Bethnal Green. We are offering full time or part time roles and the full time equivalent salary is £28,000 per annum , plus benefits including the opportunity for hybrid working.
About the role:
As a Housing Officer, you will be responsible for providing a housing management service to the service users living in Vibrance owned and managed services. You will provide support to Vibrance services in relation to health and safety, maintenance, housing law and tenancy issues, rent collection, and arrears management. You’ll also provide specific support and advice to individuals who use Vibrance services with housing matters and money advice.
The Housing Officer role will be supporting our services located across London & South- East England and as such ability to travel is essential.
Responsibilities as our Housing Officer will include:
- Supporting prospective service users (and their carers where appropriate) with all aspects of the moving in/out process, to ensure that people are able to make an informed decision about whether or not to move in or move out
- Ensuring that individuals are maximising their benefits, including supporting them to make claims and liaising with the Dept of Work and Pensions and Housing Benefit staff as necessary
- Providing support to ensure that individuals are able to maintain their tenancies, including debt/arrears management, anti-social behaviour resolution, and the issues that can arise from shared living
- Working alongside our service managers and landlords to ensure that accommodation remains fit for purpose, well maintained, suitable for the individual residents and that all health & safety responsibilities are being met
In return for your skills, knowledge, and experience, you’ll enjoy:
- A comprehensive training programme
- Generous holiday entitlement
- Pension scheme
- Rewards and recognition for your service
- AIG Lifeworks Work-life Assistance (24 hours)
- Enhanced Maternity & Paternity Pay
- Flexible Working Options (Subject to service requirements)
- Learning & Development
- Mindful Employer
- Positive about Disability
- DBS online applications paid by Vibrance
- Long Service Awards
Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities
To join us as our Housing Officer please click apply below.
Hours: 37.5 hours
Salary: £24,675 - £30,000
Location: Stokenchurch (just off Junction 5, M40) Hybrid Working ( subject to business needs remotely up to 3 days per week)
About us
Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We’re here for people in Berkshire, Buckinghamshire, and Oxfordshire when they need us most. Bringing hospital-level care by land and air.
We exist to give everybody in our community the best chance of surviving and recovering from an emergency. Our mission is to do everything in our power to protect, save and revive lives, with the best critical care at the scene and beyond.
We love what we do. Our charity is a place where people care for each other, provide support, and encourage everyone to be their best and we pride ourselves on being one of the UK’s leading air ambulance charities. As an innovative charity, we are continually developing and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. We are driven to do the right thing for our patients, their families, our supporters, and community. All our staff live our values: passion, excellence, respect, and care.
The role
In this role you will support the Corporate Partnerships Manager and Head of Philanthropy and Partnerships to develop and deliver fundraising initiatives that will support existing corporate partners and securing new gifts. Your responsibilities will include the day-to-day account management of existing corporate partners, new business development and the co-ordination of our payroll giving program. This will include research, prospect development, donor cultivation & stewardship, verbal & written presentations and all associated administration. Additionally, you will contribute to projects within the philanthropy & partnerships team such as events and webinars; and the wider fundraising team to collaborate on prospect development, funding opportunities and volunteering.
About you
You will be an excellent communicator, both orally and written, who is confident in speaking with supporters. You will manage your own pipeline of donors, so will need to take initiative, prioritise and organise your own work, with limited supervision to achieve deadlines for multiple tasks. Agile decision making and problem-solving skills are essential.
You may have fundraising experience, but this is not essential if you have sales experience.
You will have:
- Excellent customer service skills with a background in fundraising or sales.
- Experience in new business development including identifying, researching and contacting cold prospects.
- Proficiency in verbal and written communication skills with an ability to present ideas creatively and persuasively.
- Strong administrative, planning and prioritisation skills with keen attention to detail.
- Competency with all standard Microsoft office applications, including Word, Excel and PowerPoint.
- Experience of using a supporter database or CRM
If this role sounds like it is for you, we would love you to apply!
This is a full-time role working 37.5 hours per week, part time working will be considered for minimum of 24 hours per week. Some anti-social working hours will be required.
We offer a competitive salary and great staff benefits such as:
- 25 Days holiday
- Hybrid Working with the option to work up to 3 days remotely
- Holiday Trading
- A day off for your birthday (pro rata for part time)
- Free Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme
Closing Date: 2 October 2024
Successful appointment to this post will be subject to a DBS check
This post may close early due to high numbers of applications, so you are advised to apply promptly.
You may have experience in the following roles: Corporate Partnership Officer, Corporate Fundraiser, Corporate Partnerships Executive, Fundraising Officer, Business Development Executive, Sales Executive, Donor Relations Officer, Relationship Manager, Philanthropy Officer, Account Manager, Fundraising Manager, Development Coordinator, etc.
REF-216 567
Housing Options Officer
Location: Hackney
Posts Available: 2
Reports to: Service Manager
Responsible for: Case load of 22
Pay: £13.72+holiday pay = £15.38 per hour or £18.00 via umbrella agency
Hours: 35 hours per week, Monday to Friday 10:00 - 18:00 or 12:00 - 20:00
Assignment Length: 13 weeks on temporary contract, then permanent role starts
To apply for this role, you must be available to take the permanent contract on. Any candidates who are only interested in temporary roles will not be considered, but we do have plenty of other posts available!
Permanent Contract Information:
Annual Leave: 33 days per annum (inclusive of public holidays when permanent contract starts)
Other Benefits: Pension scheme, interest-free season ticket loan, and a free confidential telephone counselling service
Salary: £27,986 per annum
Job Context:
Working within a well-established charity, providing essential services for vulnerable individuals in an 87 bed hostel setting. Their mission is to empower young people by offering them the resources, skills, and opportunities to create a brighter future. At the heart of their work is the provision of accommodation and holistic support services to young people aged 16 to 35 who are facing homelessness.
The housing project operates 24/7, offering temporary accommodation for single young people facing a range of challenges, including issues related to mental health, substance misuse, domestic violence, and previous offending. Working in close collaboration with external agencies to provide a comprehensive support system that addresses not only housing needs but also the broader, holistic needs of our residents.
Job Purpose:
The Housing Options Officer will provide direct support to vulnerable young people, assisting them in moving toward independent living. This involves offering high-quality advice and guidance on housing options, benefits, budgeting, and life skills, all within a psychologically informed environment. The role requires collaboration with various external agencies to ensure that the diverse needs of the residents are met.
Duties and Responsibilities:
Housing Needs:
- Conduct interviews, assessments, and move-ins for potential residents in a timely manner, ensuring thorough inductions for new residents.
- Develop outcome-focused support plans and conduct needs and risk assessments.
- Provide benefit advice and guidance to residents, helping them maintain their accommodation and prevent rent arrears.
- Work closely with external agencies to address the wider needs of the residents, including Floating Support, Housing Services, and more.
- Ensure incidents and complaints are reported and managed in accordance with organizational policies.
- Actively source and manage move-on opportunities for residents, coordinating with housing providers as necessary.
Support Needs:
- Provide a welcoming environment for new residents, supporting them with life skills, social behaviour management, and access to other services.
- Manage financial aspects, including budgeting and benefit claims, and collaborate with the Income team to address any rent arrears.
- Address any anti-social behaviour issues and take appropriate action in accordance with policies.
Health and Safety:
- Support residents in understanding and adhering to health and safety policies, including security and safeguarding procedures.
- Ensure all incidents related to safety and security are appropriately managed and reported.
General:
- Serve as a shift lead when required, managing daily tasks and resident movements, and handling emergencies such as fire alarms.
- Build and maintain positive relationships with external agencies to benefit the support needs of the residents.
Income Maximisation:
- Work proactively with residents to minimize rent arrears and manage rental income, ensuring that all targets are met in line with organizational policies.
Regulatory Standards and Compliance:
- Ensure all residents can influence service delivery and comply with regulatory standards.
Data Protection:
- Maintain the confidentiality and integrity of residents' personal data, ensuring compliance with GDPR regulations.
Other:
- Provide cover at other locations as needed for holiday or sickness within the housing department.
- Stay up to date with current housing legislation and welfare benefits.
- Attend training and development activities, including occasional overnight stays.
Competency:
The ideal candidate will demonstrate reliability, strong organizational skills, and the ability to work both independently and as part of a team. Commitment to working flexibly when needed and a passion for supporting vulnerable young people is essential.
If you are a highly motivated individual with a real passion and desire to support young people facing homelessness, this could be the opportunity for you! Apply Now!
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
ABOUT THE ROLE
Are you passionate about making a difference in people's lives? We are looking for a dynamic and dedicated Intensive Housing Management Officer to join our team in Luton. In this role, you will provide vital residential support to single men aged 18 and over, helping them build brighter futures.
Our service offers 9 units of accommodation, each designed to support men with housing-related needs. As a key member of our team, you will play a crucial role in:
- Enhancing personal safety, health, and security through meaningful social interactions.
- Supporting tenants to sustain their tenancies and achieve financial independence.
- Promoting economic wellbeing and helping residents reintegrate into the community.
If you're ready to make a real impact and support our residents in transforming their lives, we want to hear from you!
We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
Shift Pattern: 37.5 hours per week, Monday to Friday 9 - 5 face to face in service
ABOUT YOU
We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.
What we are looking for:
- IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
- Experience of working with people of complex backgrounds
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Understanding of the housing and social needs of people with multiple and complex needs
- Able to influence and negotiate positive outcomes with others
What we would like, but not essential:
- Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent
- Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals
- Experience in providing housing support and practical assistance within a residential or outreach support role
- Previous experience in a similar organisation/industry/role
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
OVERVIEW OF KEY RESPONSIBILITIES
- Responsible for all aspects of tenancy management which includes but is not limited to, signing up new residents, providing licensing agreements, inductions, and occupancy management.
- Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
- Carry out regular occupancy checks.
- Ensure the accommodation in which residents live is clean and maintained to a high standard.
- Develop, participate in, and encourage residents/participants to participate in the running and development of various projects, enterprises, and activities.
Further details of the responsibilities and key criteria can be found in the JDPS attached.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity.
Organisationally, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
If you enjoy working with people from different walks of life and backgrounds and thrive on making a positive impact within local communities, then we would like to hear from you.
This role involves supporting the implementation of the resident involvement strategy and ‘Resident Voice’ activities to ensure their success, whilst ensuring resident scrutiny and influence is central to improvements and service delivery. You will plan and oversee a range of activities and events, whilst building relationships with both residents and staff to ensure the successful delivery of our resident involvement strategy. You will be also supporting the resident scrutiny panel to analyse performance information and carry out reviews of service areas.
The ideal candidate will have a strong background in working with local communities to achieve positive results, along with experience in housing, customer-focused service delivery, or administrative roles. They should possess excellent interpersonal, organisational, and negotiation skills, with a proven ability to prioritise tasks effectively. Strong proficiency in IT, exceptional customer service, and both written and verbal communication skills are essential, including the ability to convey information clearly, fluently, and concisely.
Job Purpose
- Support the implementation of the resident involvement strategy.
- Drive the implementation and success of ‘Resident Voice’ activities ensuring resident scrutiny and influence is central to improvements and service delivery.
- Plan and oversee a range of involvement activities and events
- Support the resident scrutiny panel to analyse performance information and carry out reviews of service areas.
- As well as working with residents, you'll be building relationships internally to ensure the successful delivery of our resident involvement strategy and buy-in from all staff, so you'll need to be someone who can build a great rapport with people.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
The client requests no contact from agencies or media sales.
The newly created role of Philanthropy Coordinator at HorseWorld Trust is an exciting opportunity to work closely with the Head of Supporter Development to ensure the delivery of a proactive and sustainable major donor programme.
At HorseWorld Trust our vision is a world where horses and people help each other to live and work in harmony.. In turn, our mission is to create a safe community where horses and people connect together and enjoy lifelong learning.
HorseWorld Trust was established in 1952, and is based in Whitchurch, near Bristol. Our highly trained Welfare department is committed to rescuing, rehabilitating and re-homing horses, ponies and donkeys in need and our ground-breaking educational programme, called Discovery, supports emotional growth and learning in young people through hands-on experience with rescued equines.
Our Philanthropy Coordinator will proactively track and manage a pipeline of next and existing High Net Worth Individuals and support HorseWorld's Major Donor Working Group comprising the Chair of Trustees, CEO and Heads of Departments. You will be expected to provide insight and identify opportunities for connection plus manage and track the stewardship tools to guide donors through their giving journey, including cultivation plans, sourcing and presenting tailored information for donors. Facilitating and attending meetings and events, both in person and online, you will be ensuring steps are being taken to nurture donor relationships.
Collaboration is key as you will work with colleagues and volunteers across the organisation to support HorseWorld's fundraising efforts.
You will also initiative the relationship management of a new portfolio of mid value donors and prospects; ensuring the donors you work with are engaged with our cause, and that you are responding to their individual stewardship needs as you keep them updated with our work.
This job is for you if :
- You are looking for a role where you can make a big impact in terms of increasing charity fundraising and individual giving - this job may further develop and grow
- You have the ability to collaborate effectively with a range of people using appropriate working styles to achieve team and organisational goals
- You possess excellent interpersonal and communication skills in order to build new relationships and enlist support
- You are able to present information in a format appropriate to target audiences/media/visitors - with excellent IT skills and data analysis
- You have a proven track record of achieving targets from a range of sources, are able to work independently and to deadlines - a true self-motivator but also an inclusive team player and performance driven
Understandably, such an involved role does require willingness to work outside normal office hours and on weekends/evening to support events. You will be prepared to provide cover for colleagues, when required, and a current full UK driving licence, plus own transport, is essential because you may be travelling within the South West region of the country.
Please email Liz Appleby, HR & Training Officer, for an application form and full job description. We do not accept CVs as we practise NSPCC Safer Recruitment.
The deadline for submission of applications is Monday 30th September.
The client requests no contact from agencies or media sales.
Are you an influential leader looking for a new challenge? Would you like the opportunity to take a sector leading charity through the next exciting phase of its journey?
Behind Closed Doors (BCD) is looking for a new CEO, someone who will be able to build on the success of the past but shape a new future - could this be you? This is a pivotal time to join the organisation as BCD has recently secured 6 figure muti-year funding meaning this really is an opportunity not to be missed!
Behind Closed Doors has been tackling domestic abuse for 25 years and provides support to everyone in Leeds who is affected by domestic abuse. BCD is the only service in Leeds to provide end to end support. They are there at the point of crisis and stay on to work with individuals and families through their recovery.
This life transforming charity have supported thousands of people whose lives have been affected by domestic abuse and last year alone 720 people came to them for help.
Domestic abuse is always unacceptable. Do you want to be the new figurehead to lead this charity striving to support everyone in Leeds affected by it, and act to prevent it?
The Role
The CEO will be accountable to the Board of Trustees for the overall strategic management, leadership, and development of BCD and achievement of the overall strategic objectives. Duties will include:
- Implementing and delivering the strategic plan and reporting on implementation, risk, and changes to the plan.
- Representing BCD as an active member of the Leeds Domestic Violence Service (LDVS) strategic group and support the LDVS operational management team.
- Overseeing complex projects and their successful delivery to time and target.
- Taking overall responsibility for the recruitment, management, supervision, training and development of all staff and volunteers.
- Leading on the overall fundraising strategy, identifying growth targets and quarterly income projections and leading on the appropriate use of reserves.
The Person
We are looking for a visionary leader! A values-based collaborative, adaptable and influential individual who is passionate about the ethos and mission of the charity. The skills and experience we are looking for include:
- A demonstrable track record of working in a senior strategic leadership role
- Evidence of working with senior managers and board members to ensure strong and effective financial management
- Strong networking and influencing skills with an ability to build excellent relationships with a wide range of stakeholders, along with a collaborative and direct approach to partnership management
- Strong and clear communication skills and a competence with public speaking, along with an ability to deliver messages to a variety of audiences
- An unrivalled commitment to the charity’s EDI agenda.
Please note this post is restricted to female applicants only, and that The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
BCD is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an organisation we expect staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
This position will be well-renumerated with a competitive benefits package and although Leeds based, offers the opportunity for hybrid working.
If you believe that you could be the right person to lead this charity through the next phase of its exciting journey then get in touch for more information, or apply here before Friday 25th October 2024. Interviews have been scheduled Monday 11th November 2024.
For a confidential discussion about the role, please contact either Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Are you looking to join a Charity where you will make a huge difference to people who are seriously ill between the ages of 16- 40? Eden Brown is working with a truly wonderful Charity who focus on "making memories" for young adults to recruit them a Trusts Fundraising Officer to join a fantastic fundraising team.
About the Role
As Trust Fundraising Officer you will be responsible for maximising income from Trusts and Foundations as well as managing your own accounts. You will also be responsible for prospecting and pipelining new trusts and supporting the wider team by writing creative and innovative applications. You will build new relationships and steward existing relationships.
About you
You will have had experience as a Fundraiser previously however if you have a flare for writing and want to move into a trusts role from a different income stream then this may be the role for you! You will be a confident communicator and feel at ease speaking with or writing to potential and existing stakeholders, colleagues, prospects and supporters as well as being a motivated self-starter with the ability to work independently.
This role is full time and is a hybrid role with some travel to the office in Welwyn Garden City. For more information please contact Laura iliff on 07442607841. Please note that we are accepting applications on a rolling basis.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
About the Role
This role will play an active part in driving forward our exciting fundraising campaigns, events and community relationships. This involves a wide-range of tasks which will vary day by day, from helping at on-site events to the distribution of marketing materials, and from taking minutes to building good relationships with local supporters (including schools and universities, local groups and businesses, community champions and participants in challenge events).
We’re looking for someone who has a passion for great event experiences and customer service, is proactive and organised, adaptable, collaborative and solutions focussed.
The ideal candidate will enjoy:
- Making a difference – each campaign, event and relationship provides significant funds and awareness that will help provide homes, jobs, food and support to help people break the cycle of homelessness.
- Making it happen – getting stuck in, using problem-solving skills and a can-do attitude while maintaining the highest professional standard with good attention to detail.
- Building positive relationships, working with colleagues and supporters to maximise engagement.
This position will suit someone interested in a career in events or fundraising. The role will report into the Corporate Partnerships and Community Development Manager, working closely day-to-day with the Events specialist, Senior Executive for fundraising and challenges, and the wider Fundraising and Marcomms team.
About Social Bite
Our vision is a society where no one should have to be homeless.
We are a charity and social business providing homes, jobs, food, and support to empower people to transform their own lives. We challenge the status quo by pioneering solutions that create lasting change.
We began as a small sandwich shop in Edinburgh in 2012, offering jobs and free food to people affected by homelessness. We’re now expanding our projects across the UK, on a collaborative mission – a movement to end homelessness.
We help people break the cycle of homelessness through innovative supported employment programmes (Jobs First) and housing solutions (Social Bite Villages) and give out over 165,000 items of free food year-round through our coffee shops and community networks.
We build lasting relationships, because we believe that through positive connections people can transform their lives. We use food, homes, and jobs as tools of engagement that can enable everyone to reach their potential. Our national and global campaigns have shifted the cultural dial on homelessness and our work has been championed by George Clooney, Leonardo DiCaprio, Sir Chris Hoy and the Princess of Wales. A number of our team have been homeless themselves.
Thank you for your interest in this role! We’d love you to apply.