Supporter experience assistant jobs in hackney, ceredigion

Dept: Housing
Contract Type: FTC (12 month maternity cover)
Location: Remote with occasional onsite work
Hours: Full time 35 Hours
Working Pattern: Monday to Friday
Grade / Salary Band: £36,173 - £38,182
Direct Reports: Senior Regional Leads x 3
Travel: Occasional on-site work
 
Benefits:

• 25 days holiday plus bank holiday (Pro rata)
• Flexible working
• End of Year shutdown
• Opportunities for Learning & Development
• Line Manager
• Head of Housing

About Standing Together:
 
Standing Together is a UK-based charity dedicated to ending domestic abuse and creating safer communities. We work collaboratively with various stakeholders, including local authorities, police, and health services, to improve responses to domestic abuse and support survivors. We pioneered the Coordinated Community Response (CCR) approach in the UK, a multi-agency partnership model that ensures the safety of survivors while holding abusers accountable.
 
Through innovative training, advocacy, and community engagement, we empower individuals and organisations to challenge and change the systems that allow domestic abuse to persist. Our mission is to ensure everyone can live free from violence and abuse, fostering a culture of respect and equality. By leveraging research and best practices, we strive to influence policy and practice, making a meaningful impact in the lives of those affected by domestic abuse.
 
Purpose of the role:
 
The Domestic Abuse Housing Alliance (DAHA) is the leading specialist domestic abuse organisation supporting housing providers to improve their response to domestic abuse, through our membership model, accreditation framework and training packages.
 
We use our practice-based experience to work alongside partners across the housing and domestic abuse sector to influence policy and national decision making through our DAHA-led National Domestic Abuse & Housing Policy and Practice Group
 
Our model for a housing response to domestic abuse is nationally recognised as best practice, through the Domestic Abuse Act Statutory Guidance 2022, and is endorsed by the Domestic Abuse Commissioner for England & Wales, Nicole Jacobs.
 
As the DAHA Programme Manager will oversee the development, delivery, and funding of the DAHA programme, ensuring it aligns with the business plan and strategy. This role is responsible for managing the DAHA accreditation framework, membership, training, and driving programme growth and sustainability. By leading the DAHA programme, the role directly contributes to improving the housing sector’s response to domestic abuse, ensuring survivors receive trauma-informed, needs-based housing support that enhances their safety and recovery.
 
Key Duties – What you will be doing:

• Lead and oversee the DAHA accreditation and assessment framework
• Manage Senior Regional Leads to ensure effective delivery of accreditation processes.
• Oversee the development of proposals, contracts, and agreements with housing providers seeking accreditation.
• Monitor and evaluate the impact of DAHA accreditation on service delivery.
• Promote and advocate for DAHA accreditation through events, social media, and policy engagement.
• Collaborate on developing and ensuring the sustainability of DAHA Membership and Training Models.
• Support the delivery of DAHA’s training packages for housing providers.
• Ensure financial sustainability of DAHA models, providing quarterly updates.
• Champion DAHA’s anti-racist and intersectional work in housing provision.
• Support recruitment, team communication, and the implementation of the DAHA strategy.

 
About You – Skills & Experience:

• In-depth understanding of the intersections of Violence Against Women and Girls (VAWG), domestic abuse, and housing, with a strong commitment to an intersectional and anti-racist approach.
• Extensive knowledge of the DAHA accreditation programme, including the unique challenges faced by national housing providers in implementing and maintaining accreditation.
• Comprehensive understanding of domestic abuse and housing legislation, guidance, and best practice standards, with the ability to apply this knowledge to support housing providers.
• Proven experience in both frontline and second-tier roles within the housing and domestic abuse sectors, demonstrating a holistic understanding of the issues and effective response strategies.
• Demonstrated ability to influence national policy and practice by collaborating with key stakeholders and advocating for improvements in housing and domestic abuse responses.
• Strong leadership experience, including providing strategic oversight, managing team priorities and resources, and offering line management support to ensure effective delivery.
• Experience in managing business plans and budgets, with a proven track record in monitoring income and expenditure, identifying and managing risks, and ensuring sustainability.
• Proven ability to develop and implement robust project monitoring and evaluation frameworks, producing comprehensive reports for funders and project partners.
• Exceptional organisational and prioritisation skills, with the ability to manage multiple projects, deadlines, and competing priorities effectively.
• Excellent verbal communication skills, with the ability to build and maintain strong working relationships with internal and external partners at all levels.
• Extensive experience in confident and effective public speaking, including delivering training, webinars, presentations, and workshops.
• Outstanding written communication skills, with experience preparing high-quality funding proposals, reports, service level agreements, and clear guidance.

 
Join Us If...
 
You’re passionate about improving responses to domestic abuse and housing, thrive in a collaborative environment, and are committed to making a real impact. We’d love to hear from you.
 
Right to Work and DBS Check
 
Applicants must have the right to work in the UK and will undergo a Disclosure & Barring Service (DBS) check, funded by Standing Together, in accordance with Charity Commission guidelines. 
 
Equality, Diversity, and Inclusion
 
At STADA, we are committed to fostering an inclusive workplace. We do not discriminate based on race, religion, sexual orientation, disability, age, national origin, marital status, medical history, parental status, or genetic information. Our goal is to create a workforce that reflects society and ensures every employee feels valued and empowered to perform their best. We encourage applications from individuals of all backgrounds and experiences.
 
Information
 
Appointment will be subject to a satisfactory DBS check.

Please ensure your CV is no longer than 3 pages and Cover Letter is no longer than 1 page.

Please note that we may close this job advert early if we receive a high volume of applications.
 
REF-221062

Database Manager
Advancement
Full-time, 41 hours per week (including one hour paid lunch break)
6-month Fixed Term Contract
£34,713 per annum
Application deadline: 12pm (midday) on Wednesday 7 May 2025

About the role:

This is an exciting opportunity for a motivated individual with experience in data management and Raiser's Edge to support the Advancement department.

In this role, you will manage and improve the Raiser's Edge database, ensuring data accuracy, supporting fundraising and membership initiatives, and overseeing the Database team. You will be essential in managing donation tracking, membership processes, gift aid claims, and financial reporting while also contributing to the ongoing development of data systems to support future growth and potential changes in platform or infrastructure.

The Planning and Operations team within the Advancement department is looking for a motivated individual with experience in data management and Raiser's Edge. In this role, you will manage and improve the Raiser's Edge database, ensuring data accuracy, supporting fundraising and membership initiatives, and overseeing the Database team. You will be essential in managing donation tracking, membership processes, gift aid claims, and financial reporting.

Key areas of responsibility:

• Leading and developing the Database team, consisting of the Data Manager (Membership) and Database Assistant.
• Ensuring the accuracy and security of donor and membership data, collaborating closely with the IS team.
• Supporting the Senior Gifts and Planning Manager, Membership Services, and the Head of Planning and Operations to implement effective systems and procedures for ensuring data quality.
• Overseeing key data processes, including managing mailing lists, assisting with Gift Aid claims, and generating accurate financial reports.
• Providing training and support to staff across the Museum, ensuring proficiency in using Raiser's Edge for both fundraising and membership tasks.
• Analysing data and identifying areas of improvement, innovation, and cleaning priorities.
• Supporting data and systems development work to ensure readiness for potential future changes in platform or infrastructure.

About you:

• Educated to degree level, or equivalent experience
• Previous experience in data management
• Proficiency in Raiser's Edge
• Excellent organisational skills
• Ability to manage both membership and fundraising data processes
• Strong attention to detail

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.