Supporter Engagement Manager Jobs in London, Greater London
This is a new and exciting role in Refuge, and the post holder will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. The post holder will be based within housing teams for three days a week, to help facilitate.
- Close working relationships with Housing colleagues
- Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on
- Specialist support for survivors at the moment of crisis
- Provision of advocacy; supporting survivors to access safe accommodation
- Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager
This recognises that many survivors will approach Housing at moments of crisis, when they are either considering fleeing, or have already fled.
The housing IGVA will carry a caseload of survivors and their children that require additional support. They will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.
They will empower survivors by providing them with emotional, practical and personal welfare support. They will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.
The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
Do you want to help build a world where no one feels lonely or left behind?
Do you enjoy digital outreach to connect communities of all kinds?
Do you believe everyone should know how to connect with their community?
If you answered yes to all of the above, this could be the role for you!
We’re looking for a Marketing & Communications Administrator with experience and enthusiasm for community outreach to join a well-established and vital organisation. The Marketing & Communications Administrator reports to the Senior Manager – Children & Community and works in a team alongside the Community Development worker to build and enhance all of T&T’s work. The part-time role combines business and creativity to maintain Time & Talents’ voice and presence, connecting with local children, families, adults and older people in the Bermondsey and Rotherhithe areas – that is to say, all of our neighbours! If you are a good communicator, flexible and able to take initiative, this is a fantastic opportunity for you. What we do Time & Talents is a lively, busy community centre in the heart of Rotherhithe, London SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with children and families’ programmes and a range of volunteering projects.
The role
In this role, your key responsibilities will include:
• Maintain social media accounts, website, regular newsletters and promotional materials in close collaboration with programme teams
• Collaborate with management team to create effective, engaging reports to a range of funders and other stakeholders
• Lead on community fundraising initiatives with management team support
• Maintain a unified tone and thematic approach across all media and marketing platforms
About you
You are passionate about the power of community to connect and support people, and you like to work in collaboration with others. You have strong written communication skills and a keen eye for creating visually-appealing, engaging content. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities.
About us
We are an energetic, experienced, and passionate team of 17, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years. This role is 22.5 hours per week, with flexibility for regular evening and occasional weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.
If you would like an informal chat about the job, please email recruitment @ timeandtalents. org. uk with your phone number and a suitable time for us to call. The closing date is 09:00 Monday 7 th October.
All applications to be submitted online through CharityJob. Send a CV and a cover letter of no more than
two sides of A4, explaining why you want the job and how your experience relates to the job description
and person specification.
IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time
to include a well-written cover letter as detailed above. We won’t assess applications without one.
INTERVIEWS: Interviews will take place the week commencing 21 October.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Head of Corporate Partnerships
Manager: Director of Income & Engagement
Direct reports: 4
Location: Hybrid work with 40% from Breaking Barriers’ office in London (71-91 Aldwych, WC2B 4HN)
Salary: £50,000 - £54,000
Hours: 5 days per week (37.5 hours) but open to part-time (26 hours minimum), and flexible working arrangements.
Contract: FTC for 1 year (maternity cover)
Overall purpose
The Head of Corporate Partnerships is a key leadership role within the Income and Engagement Directorate. Breaking Barriers’ relationship with corporate partners is the USP upon which our growth and success as an organisation has been built. The Head of Corporate Partnerships has accountability for generating income, impact and influence from the private sector, and for leading a high-performing team to achieve ambitious growth and scale for refugees around the UK.
As Breaking Barriers has grown from a start-up organisation to a now 60-strong team raising c. £4m and supporting more than 1,200 refugees annually, our corporate partnerships have expanded beyond our original London base to be nationwide partnerships with a wide range of businesses and employers. Our corporate partners have been crucial in enabling our growth and will be crucial to delivering upon the ambition of our 2030 goals. The Head of Corporate Partnerships is an essential role that will make this ambition a reality.
You will lead a team to deliver outstanding partnerships management of a range of strategic and multi-faceted relationships with a portfolio of c.50 businesses alongside leading strategy for business development. Leading by example you will own a number of our key relationships to drive growth, whilst bringing your experience to bear to coach your team and ensure structures and processes are in place to enable high performance.
You will be:
- a creative and strategic thinker who doesn’t feel bound by traditional approaches to charity / corporate relationships,
- a keen collaborator, working closely with colleagues in our Services directorate to deliver high impact employability programmes for our refugee clients, and with the Head of Philanthropy and Head of Public Engagement to identify and drive cross-fundraising opportunities,
- an outstanding communicator, comfortable and confident in your ability to engage a wide range of stakeholders across the worlds of CSR, DEI and employability, and across the private, public, and third sectors representing Breaking Barriers at a senior level.
The Head of Corporate Partnerships will be part of Breaking Barriers’ Joint Leadership Team and will have overall strategic and budget responsibility for Corporate Partnerships. They will be a visible leader within the Income and Engagement Directorate and across the organisation, and will contribute to a culture of creativity, growth, innovation and entrepreneurialism that will drive us to achieve our 2030 goals.
This is a hugely exciting opportunity to join an entrepreneurial organisation with an enviable track record of growth, and a leadership team and Board prepared to back investment in fundraising. The Head of Corporate Partnerships will be someone driven and excited by the opportunity to develop further a function operating to the highest standards and generating impactful and innovative partnerships with a diverse group of businesses. They will be motivated to ensure that all people of refugee background in the UK have a fair chance to gain meaningful employment and will be ambitious to play a central role in helping Breaking Barriers to achieve it's 2030 goals.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Sunday 29th September. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Consultant role will support the Director and Mobilise team to coordinate and deliver a range of projects supporting our clients. This new and exciting role is well suited to an individual that enjoys building new connections, working with and supporting people and organisations to learn and develop, values working to a high standard and wants to bring about change. The post holder's duties will primarily focus on providing capacity building support to third sector organisations alongside organising events, undertaking community outreach, building and maintaining relationships and networks, writing reports based on analysis and research, and engaging with clients and project stakeholders to prepare bids and deliver new work.
Main Duties:
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Plan and manage projects to ensure activities are delivered effectively to timescale and budget
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Plan and deliver fieldwork, outreach projects and events to engage residents and organisations
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Work as part of a team to deliver projects with associates and partner companies
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Undertake research and data collection, including resident engagement activities
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Lead and support the design and delivery of workshops, training opportunities, and resources to support NFP organisations on a range of key capacity building areas
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Undertake organisational health checks and keep accurate and up to date records
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Undertake monitoring and evaluation activities
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Help create content and materials for communications purposes and social media
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Work closely with project leads to prepare reporting and supporting documents
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Support the development of Mobilise Public Ltd and its people, including supporting the development of tenders and proposals
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Any other tasks as directed commensurate to the role
Skills, Knowledge & Experience Required (Essential)
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Supporting/Working with or in not for profit (NFP) organisations, in particular voluntary, community and/or social enterprises
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Knowledge of key areas that create a strong and sustainable NFP organisation
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Knowledge or experience of working with NFP organisations of different sizes from grassroots to key anchor and national level organisations and a clear understanding of their current challenges
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Facilitating and developing or supporting events, workshops, focus groups or other similar activities
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Delivering fieldwork and outreach approaches to successfully recruit and engage a wide range of people and organisations
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Help identify an organisation’s development needs
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Excellent people skills that enable you to work sensitively and build trust to develop working relationships with a diverse range of people, organisations and clients from different sectors
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Excellent written and communication skills with the ability to tailor messages to different audiences and present information clearly and confidently
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Works to a high standard with attention to detail, management and organisation
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Effectively use a range of software including Microsoft Office, Google, and ideally other digital/online platforms
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Self-motivated with an ability to work independently as well as part of a strong team and work on multiple projects
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Right to work in the UK
Desirable:
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Experience at undertaking organisational diagnostics and/or skills audit and developing learning plans
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Experience of working in or with social housing and local government organisations
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Experience of designing and delivering successful training or coaching sessions to successfully build the capacity of NFP organisations in person and virtually
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Developed tools and resources for NFP sector organisations
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Experience or involvement in civil society – working with communities, volunteering, fundraising, community organising etc
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Expertise in data analysis, IT systems
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Knowledge or experience of digital engagement tools, social media, and/or AI as pertinent to the role
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Strong analytical skills
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Experience in creating and analysing surveys
Key Terms
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Salary Range: £27,500-£38,000 (FTE), depending on experience
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Negotiable full or part time hours – (minimum of 0.6 FTE). The role is open to compressed working in accordance with the needs of the job
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Home and remote working with one day or more per week at a shared office
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Some travel required within London and England which may include overnight stays according to the needs of contracts (anticipated travel days 2-3 days per month)
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Occasional evening / weekend work required
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25 days paid leave per year plus bank holidays (pro rata)
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Statutory sick leave & pension contributions
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Probationary period applies (3 months)
- Notice period 2 months (1 month during probation)
We are also recruiting for associates to join us on a freelance basis. Please contact us for more information.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Government Fundraising Specialist
Department: Strategic Partnerships
Location: Washington, DC; Maryland; Virginia; New York; London, UK
Salary Range: US $85,246 - $99,738
Salary Range: UK £51,050 – £59,201
All applicants must provide a cover letter for consideration.
About Us: The Fund for Global Human Rights works in solidarity with communities on the frontlines of injustice. As an intersectional funder, we provide flexible funding to our more than 400 grantees around the world, ensuring that they are the ones driving the agenda. By redistributing financial resources, absorbing operational burdens, and embracing risk, we shift power to the ground, generating impact where it is needed most, including in closing and closed societies. Embracing a model of accompaniment, we walk hand-in-hand with the activists we support, and our expert staff come from the movements we serve. We are a trusted partner of both private and public donors and a respected thought-leader within the philanthropic sector.
We view fundraising not merely as a financial activity but as a pivotal element of our strategy for organizing and driving social change. As an intermediary organization, the programming we are able to carry out depends directly on the funding we can raise. Thus, resource mobilization is integral to our approach in supporting human rights movements around the world. As the Fund for Global Human Rights’ income has grown year on year, so has its portion of funding from restricted and complex grants, including from some bilateral donors and the European Union. By establishing strong government partnerships and securing essential funding, we aim to amplify our impact and advance our mission in more than 40 countries around the world where we support grantee partners and human rights movement building.
The Role: This is an exciting new position for a highly motivated, organized, and analytical individual with the opportunity to make a real difference in a growing organization. As our Government Fundraising Specialist, you will be at the forefront of implementing our government fundraising strategy. This role involves a blend of research, advocacy, strategic proposal development, and guidance on contractual and donor compliance. You will join a dynamic, hard-working team responsible for securing 90% of the organization's revenue. Your work will focus on a new two-pronged approach: targeting governments at both the capital and local embassy levels in the regions where we operate our grantmaking programs, with the goal of making this revenue stream a significant component of our organizational budget in the coming years. You will not be starting from scratch, as we currently have secured government funding, as well as numerous relationships with governments that can be leveraged. And you will work in partnership with many colleagues across departments who will contribute to the success of this role.
Key Responsibilities:
- Organizational Preparation: Help prepare the organization for success in securing new government funding by developing internal systems, processes, and workflows necessary for effective engagement and management.
- Strategy Development: Contribute to refining and enhancing the government fundraising strategy to align with organizational goals and emerging opportunities.
- Research & Identification: Explore international cooperation trends and the government donor landscape and identify promising funding opportunities.
- Partnerships: Build and maintain strategic partnerships with other organizations to extend our reach and impact.
- Bid Leadership: Oversee the internal bid process, crafting compelling proposals, coordinating cross-departmental efforts, and ensuring timely submissions.
- Policy Analysis: Review and analyze government policy papers to guide strategic funding approaches and inform bids.
- Advocacy: Advocate for our cause within government circles to boost our visibility and secure essential support and help prepare the organization to participate in multi-lateral spaces, organizing side meetings, developing talking points, etc.
- Networking: Build relationships with stakeholders in the philanthropic and international development sectors, including donors, peers, INGOs, and UN agencies to explore areas of collaboration.
- Thought Leadership: Contribute to influential thought leadership pieces to position our organization as a key partner of choice in the sector.
- Compliance: Communicate with internal stakeholders to help ensure strict adherence to all relevant regulations and reporting requirements for government funding.
- Management & Evaluation: Help prepare the project management team to effectively manage a grant by helping to strengthen, and where needed develop, tools and processes to gather necessary information and evaluate the impact of our government grants.
Skills for Success: To excel in this role, you will need:
- Expertise: At least 7 years of experience in fundraising for international human rights, social justice and/or development cooperation, with a proven track record of securing funding from government donors through both relationship building and competitive bids.
- Knowledge: Deep understanding of the government donor landscape and grant processes.
- Compliance Savvy: Strong grasp of compliance requirements related to government grants and experience in working with internal colleagues to prepare organizations to meet these requirements.
- Leadership & Collaboration: Proven leadership skills combined with a collaborative approach to teamwork.
- Communication: Exceptional writing, research, and communication abilities.
- Analytical Skills: Ability to analyze and interpret complex government policy papers and funding opportunities.
- Technical Proficiency: Familiarity with Microsoft Office Suite and grant management software.
- Language Skills: Fluency in English, and proficiency in Spanish, French, Arabic or another language a bonus, but not essential.
About You: This role is ideal for you if:
- Balance: You excel in both independent work and collaborative environments, seamlessly transitioning between the two.
- Complexity: You enjoy tackling complex challenges and synthesizing diverse information into actionable strategies.
- Global Perspective: You have experience working in or fundraising for various regions and thrive in a diverse, multicultural setting.
- Collaboration: You believe in a collaborative approach to fundraising, viewing it as a means of organizing for social change rather than a competitive process.
- Passion: Your commitment to human rights and social justice drives your ambition to make a meaningful impact through your work.
Our Team: You will join a dynamic and dedicated Strategic Partnerships team that plays a critical role in securing 90% of the organization’s revenue. We are guided by Feminist Leadership Principles, invite everyone to show up authentically, value a healthy team dynamic, and practice a collaborative approach to fundraising. We believe this style of working together makes us better at our jobs, and our healthy team culture enables us to meet our goals year after year.
All applicants must attach a cover letter to accompany their resume.
The client requests no contact from agencies or media sales.
We are seeking a Head of People and Operations to join our Senior Leadership Team. This is a multifaceted role, leading the people and culture agenda along with responsibility for the smooth running of our operations, including overall office management and managing our IT provider.
Reporting directly to our Chief Operating Officer (COO), the successful candidate will be both forward thinking and focussed on long term sustainable improvements as well as hands on, developing initiatives that will improve efficiencies and ways of working throughout FNF and will have proven experience in working in an operational role within a similar sized environment.
Principle Duties and Areas of Responsibility
People and Engagement
- Work closely with the Senior Leadership Team on the development and delivery of a people plan that drives engagement and performance. This includes proactively listening, learning and acting on feedback from our people engagement survey
- Lead on all aspects of HR, including recruitment, onboarding and performance management, staff benefits, leave allowances and mandatory learning.
- Responsible for managing our employee relations provider, ensuring that their service is fit for purpose and supporting all managers within the charity
- Work with our Occupational Health outsourced service to ensure that we are providing our people with an effective occupational health solution
- Create an approach to reward and recognition that celebrates success and encourages people to go above and beyond and making a difference for FNF, fully utilising our recognition platform
- Lead on the diversity, equity and inclusion agenda, ensuring that inclusion is considered throughout the employee lifecycle
- Work with our Marketing and Communications team to drive internal communications including our newsletter and team meetings
- Champion and embed the new values and behaviours across FNF, ensuring they are reflected in HR policies, practices and employee engagement initiatives to drive a positive and inclusive workplace culture
Policy and Governance
- Ensure that the people KPIs are monitored each month, looking at any themes and trends and associated actions
- Develop and maintain people policies and processes which are fair, transparent and comply with relevant legislation promoting FNF as an employer of choice.
- Maintain all employee records in line with regulation and organisational policy ensuring that all information is up to date and relevant
- Provide transparent and clear people and workforce information to the Board along with the relevant FNF committees
- Work collaboratively with our Finance team and Pension administrator to effectively manage the FNF salary exchange pension
Health and Safety
- Ensure that health and safety standards are met across FNF, this includes the communication of health and safety policies to ensure they are understood and adhered to
- Conduct regular risk assessments across all areas of FNF including office spaces, remote working environments and any other areas where the charity operates
- Establish and maintain an effective system for reporting, managing and investigating accidents, incidents and near misses
- Work with external partners to keep up to date with changes in legislation and to conduct the annual health and safety audit and ensure that any recommendations are implemented promptly
IT
- Act as the primary point of contact between FNF and the IT provider, ensuring clear and effective communication to ensure they deliver high quality services that meet our needs
- Review and manage the IT service contract ensuring that all terms and SLAs are monitored as well as considering value for money and service experience
- Manage the budget for the IT function at FNF
- Maintain an inventory of IT assets (hardware, software licenses etc) and ensure they are properly managed and documented. This includes the procurement and disposal of IT equipment as needed.
Office Management / Administration
- Partner with managed office provider to ensure that all services are delivered as per the contract, building a strong working relationship with the building and facilities team
- Ensure that the office environment is well maintained, welcoming and conducive to productive work
- Oversee the management of office supplies, ensuring that stock levels are maintained and ordered are placed
- Implement best practices in office management, including document management, filing systems and communication protocol
- To identify areas across the charity where processes, systems and collaborative working can be made more efficient, and support the team in implementing improvements
Person Specification
Experience, Knowledge, and Skills
- Relevant professional qualifications in business administration or a related field would be desirable
- Previous experience working in a similar varied role ideally within the non-profit sector
- Demonstrable experience in reviewing and improving processes to enhance efficiency and effectiveness
- Previously managed HR activities such as recruitment, onboarding, performance management and engagement
- Experience in development and implementing policies and procedures, ensuring compliance and best practice
- Knowledge of managing relationships with vendors, including SLA’s and contract terms
- Highly organised with strong multitasking abilities, juggling different pieces of work and meeting deadlines
- Strong analytical and problem solving skills
- Exceptional verbal and written communication skills, interacting with people internally and externally
- Excellent analytical skills with the ability to distil and communicate information in a way that is easy to understand
Competencies
- Proactive and committed to continuous improvement
- Adaptable and flexible to changing circumstances and handling unexpected challenges with resilience and flexibility
- Demonstrates a high level of integrity and professionalism
- Able to demonstrate strong leadership inspiring teams through collaboration and communication
- Develops and establishes strong relationships both internally and externally to enhance organisational partnerships and drive success
First interviews will be held: w/c 14th October 2024
Strictly no agencies please.
The client requests no contact from agencies or media sales.
SignHealth is partnering exclusively with Robertson Bell to recruit a Credit Controller on a permanent, full-time basis. SignHealth aims to improve healthcare and access to health services for deaf people. As well as campaigning, research and health promotion, we provide supported living schemes and outreach for deaf people with mental health problems. We provide a national Advocacy and Counselling service and support for deaf victims of domestic abuse.
This role will be responsible for the collection of service contract debtors, as well as care fees from self-funding and local government authority residents. The role will interact with a wide range of stakeholders and will deliver excellent customer service – working proactively to reduce any barriers to debt collection and to improving SignHealth’s debt collection processes at a time the organisation is forecast to grow rapidly and significantly.
The key responsibilities of this Credit Controller role include:
- Raise all sales invoices (recurring and ad hoc), for SignHealth in an accurate and timely manner.
- Work with the Accountant and Head of Finance to develop and maintain accurate invoicing schedules.
- Work with colleagues across SignHealth to ensure that accurate invoices are raised – e.g. to account for changes in service delivery
- Build and maintain strong relationships with customers and other stakeholders to ensure prompt payment and resolution of billing disputes
- Proactively chase outstanding debts through telephone calls, emails and letters
- Perform monthly sales ledger reconciliations and check for anomalies, work with other finance team members to reconcile statements to the accounts
- Provide regular debtor status reports to the Accountant and Head of Finance – contribute to the development of management information for ELT including the cash flow forecast and debtor aging – as well as drafting written commentary for the management accounts
- Maintain accurate contact and contract information for all customers
- Contribute to the development and implementation of process improvements and recommend internal process improvements
- Take an active role in aiding managers’ and team members’ understanding of their financial responsibilities
More about SignHealth:
Every hour of the day, someone from SignHealth is working to improve the health and wellbeing of Deaf people.
Our work is varied and aims to promote easier access to healthcare and information. We partner with the NHS and other services and take on projects, carry out research, and raise awareness.
We also deliver our own services to reach Deaf people in our shared language in their moment of need, through domestic abuse support, therapy, advocacy, and residential services.
The successful candidate will have:
- AAT qualification or qualified by experience
- Proven experience in credit control – ideally with NHS ICB/CCB and Local Authority experience
- Experience with finance systems such as QuickBooks etc
- A background working in the charity or social care sector ideally
- Effective team player able to work on your own initiative as well as part of a team
- Strong organisational and time management skills, including the ability to prioritise workload and work within strict deadlines
This opportunity will be based remotely and offers excellent benefits including 25 days annual leave (excluding bank holidays), two additional wellbeing days and a Defined Contribution Pension Scheme.
Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!
Job Title: Marketing Membership Officer
Team: Supporter Experience & Engagement
Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)
Hours:21 Hours per week
Salary on appointment: £14,742 - £16,216 per annum*
*This role sits within a pay grade with a pay range of FTE £24,570 to £27,027. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.
It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.
Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.
Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.
Purpose of Role
The Membership Marketing Officer plays a critical role in supporting the Membership and Supporter Experience Team by providing administrative support as well as a bit of creative marketing flair. This is the perfect role for someone looking for their first step in recruiting and retaining supporters.
We're looking for someone with a passion for engaging and inspiring supporters. Enthusiasm is key.
This role involves handling administrative tasks, data management, and providing support for various multi-channel membership campaigns to help the Ramblers grow our supporter base and income.
If you think you’ve got what it takes to be our new Membership Marketing Officer, we’d love to hear from you.
Key responsibilities
- Support our key marketing projects including gift membership, private site, telemarketing, our annual member survey and renewal journey.
- Support the distribution and creation of promotional resources, regularly checking stock levels, and re-ordering or refreshing materials as needed, liaising with external suppliers such as print or mailing houses and delivering to budgets and deadline.
- Support the creation of e-communications, including emails to prospective members. This may include proofing content, sourcing images, checking data, building emails and reviewing content requests with support from the team.
- Provide regular impact communications and surprise and delight moments to our suppliers and fundraisers acting on our behalf
- Source inspirational stories from our walking groups and volunteers, to help support growth of our membership community.
- Check data from our Data Team and from our suppliers to ensure it is accurate and in the right format. Provide data as needed to suppliers.
- Co-ordinate across teams to ensure data is provided in a timely fashion
- Check data is lasered correctly on printed materials, raising any concerns appropriately with suppliers
- Coordinate call listening for our core calling programmes, liaising with our volunteers and providing summary of feedback to our suppliers.
- Handle inbound enquiries coming into the team, take simple actions from these enquiries, or escalate as appropriate
- Save relevant reports, track performance and report to the Head of Membership and Supporter Experience anything notable
- Send relevant reports and feedback to suppliers
- Update a weekly tracker sheet of performance across all channels
- Provide additional support as required in responding to Facebook comments on our acquisition adverts
Impact
- Enables the Ramblers’ to effectively manage our marketing efforts to recruit and retain members and supporters.
Other
- To undertake such other duties as may be reasonably required of the post holder by the Ramblers.
- Engage and proactively develop excellent working relationships across the organisation.
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.
The Person
Knowledge, skills and experience
Knowledge
This section specifies the theoretical understanding or specific expertise needed for the role
- Understanding of basic marketing practices
- Some familiarity with data protection laws and confidentiality principles
Skills
This section details the specific abilities and competencies required to perform the job effectively:
- Strong administrative and organisational skills
- Excellent attention to detail and accuracy
- Able to handle multiple tasks and prioritise effectively
- Good communication skills and ability to liaise with internal and external stakeholders
Experience
This section specifies the practical, hands-on experience required for the role:
- Experience working in an administrative role (volunteer, work experience or job)
Desirable:
- Experience in working in membership or customer service roles
- Familiarity with CRM systems and/or excel
Personal Attributes
- A team player, able to develop collaborative, strong and effective working relationships
- Empathetic and patient, with a genuine desire to help supporters
- Positive and professional attitude
- Proactive and self-motivated with the ability to work independently
- Interest in walking and/or being an advocate for the outdoors and natural environment.
The Ramblers promote diversity and welcome applications from all section of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate. NHS Providers has all trusts in England in voluntary membership, collectively accounting for £124bn of annual expenditure and employing 1.5 million people.
This role supports the delivery of NHS Providers’ public affairs strategy in the interests of NHS trusts and foundation trusts, including parliamentary, government and stakeholder relations.
We are looking to recruit someone who is passionate about parliament, public affairs and policy to join our team to support the delivery of our ambitious public affairs and stakeholder management programme.
The postholder will support our parliamentary, government and stakeholder engagement, with the aim of ensuring that the voice of our members is heard across Westminster and Whitehall and that our influence as the voice of the NHS frontline is strengthened with key decision makers. This includes helping to ensure that trusts and NHS Providers colleagues are well-briefed on key parliamentary and government developments and providing administrative support to the public affairs team.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
The client requests no contact from agencies or media sales.
Fundraising Administrator
What we offer
- £11,600–£12,400 per annum (£29,000–£31,000 pro rata) including London weighting.
- 10 days annual leave (increasing with service).
- Generous pension contribution and wellbeing support.
Key requirements
- Proven administrative experience, supporting a small and busy team.
- Experience of working with CRMs/Databases including at the roll-out and development stage.
- Strong research skills, including the ability to search for reliable information online, with excellent attention to detail.
- Excellent communication skills, both verbal and written.
- A genuine and enthusiastic commitment to the values, vision and goals of the Prison Reform Trust.
About us
Prison Reform Trust (PRT) is a registered charity with around 30 staff, volunteers and placements. We are working to create a just, humane and effective prison system by influencing decision-makers opinion formers and the public to:
- Reduce the use of prison
- Improve conditions for prisoners
- promote equality and human rights in the criminal justice system.
Apply by 11:59pm on Sunday 6 October 2024
To achieve positive change for people in prison and the wider criminal justice system.
The client requests no contact from agencies or media sales.
Job Title: Information & Advice Helpline Officer (Maternity Cover)
Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)
(Some flexibility with hours/days may be possible)
Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)
Location: This role operates from our office in Thornton Heath
Salary: £8542.58 pro-rata from FTE of £25,627.74
Background to the Role
Do you have helpline or call centre experience? Are you good at communicating on the telephone? Do you enjoy helping people to find information and solutions to challenges? Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.
Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card. You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.
Main Duties (but not limited to)
- Providing information and signposting to callers to our Helpline and to people enquiring by email
- Entering new client referrals on our database and recording each new enquiry on our systems
- Supporting and supervising volunteers within the I&A Team
- This list is not exhaustive.
Responsibilities will include (but are not limited to)
- Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
- Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
- Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
- This list is not exhaustive.
CVs will not be accepted.
Closing date: 12pm, Friday 18th October 2024
Interview: Thursday, 24th October 2024
This post is subject to a Disclosure and Barring Service check.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Sponsorship Operations Team Leader
Location: Hybrid, Old Street, London
Salary: £38,206 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Fixed term until 24 October 2025 (to cover internal secondment)
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future.
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
The Supporter Engagement and Operations team is the heart of our supporter engagement and retention at Plan International UK. The team ensures that Plan effectively communicates with its supporters and delivers key logistical requirements for our fundraising, ensuring the smooth functioning of our day-to-day operations. We are now looking for a dynamic and experienced person to lead the Sponsorship Operations team to deliver an exceptional service to our supporters in the end-to-end delivery of the child sponsorship process workflow and sponsorship operations and maintaining quality sponsorship data to enhance the sponsorship experience.
Key deliverables will include delivering the end-to-end processes required for child sponsorship in a timely, efficient, and compliant way; ensuring up-to-date and accurate procedures and guidance exist for all sponsorship operations; prioritising the team’s workload to meet service level agreements and proactively looking for opportunities for continuous improvement to enhance the sponsor experience by reviewing and evolving our processes.
You need experience of safeguarding, child protection and a strong understanding of Data Protection 2018 / UK GDPR – for data protection. You’ll also be responsible for providing leadership that promotes inclusivity, excellence, and teamwork within the Operations teams.
In this role, you’ll have the opportunity to make a real impact while leading a team that is passionate, innovative, and committed to our cause – if this sounds like something you’re interested and experienced in, we’d love to hear from you.
The deadline for applications is 23:59 on Monday 30 September 2024
Interviews will take place on Thursday 10 October 2024
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
REF-216952
Thank you for taking an interest in our Data and Insight Coordinator role.
This role will be central to ensuring our data-driven approach aligns with our goals. You'll work closely with the Head of Evidence and Impact and colleagues across the organisation to:
- strengthen our data infrastructure,
- optimise programme evaluation,
- inform our fundraising and communications efforts, and
- advocate for policy changes that benefit young people.
We're seeking a passionate and collaborative data professional who is excited about using data to drive positive change. We are a small department and this role will help bolster capacity as we embark on an exciting period of growth with our new 2024-2027 strategy cycle.
This role is perfect for someone looking to take a step up in data management, training & information sharing.
Khulisa’s new strategy is focused on evolving our delivery approach for lasting impact. This involved making significant changes to our programme delivery and operating model. This shift towards prioritising long-term outcomes and an evolved delivery approach requires an expert Data and Insight Coordinator who can play a central role in data management and analysis, systems development, MEAL (Monitoring Evaluation Accountability and Learning), and storytelling.
Whilst this role requires proven experience of quantitative skills, we are open to candidates with limited or no experience in qualitative research. This is a varied role and there will be opportunities for fieldwork e.g. conducting interviews, facilitating and moderating focus groups, etc. We can provide training and support to help you develop the necessary qualitative skills.
The ideal candidate is someone who is passionate about data and eager to contribute to our ongoing efforts to improve our data-driven approach. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non analytical backgrounds, and get a kick out of improving processes then get in touch.
If you're creative, solution-oriented, and enjoy working with diverse teams, we encourage you to apply. There has never been a more exciting time to join!
Please download the full application pack before applying. You can find further details on Khulisa's website too.
To apply, please share a covering letter addressing the abilities and skills within the person specifications, and a copy of your CV (no more than 2 pages) by 9pm, Sunday 20 October 2024 with us.
Any applications without a covering letter will not be considered.
The client requests no contact from agencies or media sales.
Peatland Programme Communications and Engagement Lead
Homes working (UK based) Some travel will be required
£31,500 per annum (£25,200 pro rata for 0.8 FTE)
Permanent
Full time: 35 hours per week (1.0 FTE) or 28 hours per week (0.8 FTE)
Closing date for applications: 13 October 2024
First Interview: 22 October 2024
Second Interview: 31 October 2024
About them
Their host organisation are a federated movement of 46 charities, supported by a central charity. Together they have 870,000 members, 38,000 volunteers and 3,400 staff across the UK. They are at an exciting moment in their 110-year history, with the development of an ambitious new strategy, setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive.
About you
The successful candidate will be employed by the IUCN UK Peatland Programme’s host organisation. The new team member will be pivotal in the delivery of the Peatland Programme’s objectives to champion peatland values. They will have the level of knowledge and experience to drive forward and promote peatland restoration in the UK and be able to advocate the multiple benefits of peatlands through partnerships, strong science, sound policy and effective practice, and communication.
They are looking for an enthusiastic and motivated Communications and Engagement Lead to drive and deliver the IUCN UK Peatland Programme’s communications activity to promote the benefits of healthy peatlands to a national audience. This will be done primarily through establishing and maintaining good relationships with external contacts and partners and using these networks to identify opportunities and to build the Programme’s reach. You will lead the production of communications materials through design and appropriate messaging, assist their advocacy work, and plan and deliver events such as online workshops and their annual conference.
They are looking for someone who is passionate about communicating peatlands to a wide audience and is creative and proactive in their approach. The peatland agenda has expanded exponentially over the last 10 years and you will need to be an excellent team player and networker to capture what is happening and communicate this to multiple partners and stakeholders. The Communications and Engagement Lead post is a standalone communications post within a small team (9 people) and your ability to quickly develop good relationships with partner organisations will be critical to your success in the role.
You will be lead on the delivery of the communications strand of the Peatland Programme’s activity. You should have experience of designing publications, creating digital content, newsletters, running stakeholder events and managing social media accounts. You will support the wider Peatland Programme team in networking, identifying opportunities for collaboration, as well as in the production of resources such as briefings and web content.
They value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims, they are not judgemental and are inclusive. They want their people to be as diverse as nature, so they particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities.
They take their Safeguarding responsibilities extremely seriously. Please click here to read their commitment statement.
As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let them know if you require any adjustments to make their recruitment process more accessible.
They are also committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment.
To avoid disappointment, you are advised to submit your application as soon as possible as they reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that they can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, they are unable to consider further applications.
This role may be subject to a DBS check.
The Bromley by Bow Centre (BBBC) is working in partnership with Poplar HARCA, an award-winning housing association in East London, to develop a welcoming place for members of the community to access local services and support.
The role will be based within Poplar HARCA’s main building in East India Dock Road, focused on residents in the southeast locality of Tower Hamlets.
The Team Leader will be responsible for developing and overseeing the delivery of the service to ensure people are offered an inclusive and warm welcome. They will be responsible for promoting a positive culture of collaboration and innovation.
The role will line manage the Community Connector and together they will serve as the first point of contact for residents and Poplar HARCA tenants, providing support for people to engage with services and activities. This role aims to build relationships, identify peoples’ interests and goals and find appropriate opportunities for support.
The Team Leader will work to ensure that members of the community are aware of support available to them locally. The role will also involve co-designing, developing, delivering, and reviewing resident-led activities and initiatives within the space.
Location: Bromley by Bow Centre
Job Type: Full time, 35 hours per week
Contract Type: Fixed term until 30 September 2025
Salary: £34,680 per annum
Benefits: Generous leave allowance, Interest free loan (bike, season ticket or rent), Regular social activities, Matched Contribution Pension Scheme, Employee Assistance Programme and OH support, Sabbatical (after 7 years at the Centre)
You may also have experience in the following: Community Engagement Leader, Community Development Manager, Neighbourhood Coordinator, Local Area Coordinator, Community Empowerment Manager, Community Project Manager, etc.
REF-216 842