Supporter Engagement Manager Jobs in Islington, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will engage with our existing members to ensure they recieve the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members.
Responsibilities:
These include
- To actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly.
- To develop a compelling offer by profile / career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
- To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
- To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate.
- To develop member communications in particular around membership renewals and the on-boarding of new members, and to ensure a high-quality member experience.
- To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date.
- To oversee the new member and renewal process, which is managed by our external partner, and troubleshoot and resolve issues that they cannot
Personal Specification:
Essential skills, knowledge and qualities:
- Experience of working in a customer, member or client facing role
- Experience of developing and maintaining strong professional relationships with a range of stakeholders
- Experience of using a CRM management system, preferably Salesforce
- Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations
- Excellent planning, coordination, organisational and time management skills
- The ability to analyse data and produce reports
- The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions
Desirable skills, experience, and qualities:
- Interest and/or understanding of the immigration law sector in the UK
- Experience of implementing change and working with others to create new ways of working
Closing date for applications: 7th October 2024. We plan to hold the interviews in person but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at interview.
ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic backgrounds and we are committed to improving this situation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Title: Crisis at Christmas Locum Move on Support Workers (Hotels)
Contract: Casual worker from mid- December 2024 to mid- January 2025 – a minimum of three shifts between Monday 23 Dec 2024 and Monday 6 January 2025
Pay: £20 per hour over four, 8-hour shifts (£30 per hour on Bank Holidays – 25, 26 December and 1 January)
Locations: Crisis at Christmas hotels will be operating from the locations below:
· Corus Hotel, Hyde Park, W2 3LG
· Corner Hotel, Aldgate, E1 1EE
· Good Hotel, Docklands, E16 1FA
A fantastic locum opportunity for support workers who have front line experience supporting rough sleepers. You will be working with guests in Crisis at Christmas hotel accommodation to establish move-ons and next steps after the project closes.
Whilst it is not possible to find an immediate housing solution for everyone in the hotels, we aim to give advice and next steps to every guest who stays with us. The Crisis at Christmas project benefits from huge support from the GLA and local authorities, drug & alcohol services and SIAS immigration lawyers from each of the 5 subregions. There is a huge opportunity at Christmas to engage clients who do not usually connect with services, and this is reflected in the offers of support they receive.
You will be employed directly by Crisis during this period, for this reason any applications must be with permission from your current employer which must be sought and cannot be assumed.
Experience required
· Demonstrable experience of working directly with rough sleepers (e.g., in outreach, day centres, turnaround hubs or similar services)
· Good knowledge of voluntary sector services and statutory rights of homeless people
· Ability to deal flexibly with a broad range of clients, and with challenging behaviour.
· Striving for equality of opportunity in the context of rough-sleeping and homelessness
· Current registered CHAIN user
Shifts
Shifts will be 10am – 6pm and Move On support Locum workers must commit to a minimum of 4 shifts to be accepted into the role.
You will also accrue annual leave during this work, which will be calculated according to statutory guidelines and will be paid in your final payslip. Holiday entitlement will be calculated as 12.07% of actual hours worked and equates to approximately £3.80 per hour for bank holidays worked and £2.40 per hour for non-bank holiday work.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Yehudi Menuhin School based in Stoke D’Abernon, Cobham is seeking an experienced Trusts and Foundations Manager to have a significant impact on the lives of our current and future pupils. The Yehudi Menuhin School operates a needs-blind admissions process, and we remain determined that no pupil should ever turn down a place at YMS due to a lack of funding. More than 90% of pupils need help to take up their place, and grants from trusts and foundations are a vital source of income for our Bursary Fund, as well as a range of other projects and activities that are of direct benefit to our pupils.
You will join the Development team at an exciting time for the School. Under new leadership and with pupil numbers at an all-time high, fundraising continues to play a crucial role in securing the future of musical education and helping to develop the next generation of classical musicians. Our strategy is focused on reaching out to new donors, as well as continuing to engage our loyal body of current supporters, including several engaged grant-making trusts and foundations.
You will build on an existing portfolio of organisations that donate between four and six-figures. Your ability to develop significant, multi-year relationships with new trusts and foundations will be critical to your success. The School has also previously secured a grant from the DCMS Culture Recovery Fund, managed by the Arts Council, opening the door to possible future funding from statutory sources, which would also fall under your responsibility. This is a key role in making The Yehudi Menuhin School’s strategic priorities a reality on the ground. You will need to be proactive, enterprising and systematic in approaching funders, and be able to engage and manage internal stakeholders.
This is a permanent position, working 9.00am until 5.30pm 4 or 5 days per week. Some flexibility will be required to attend evening and weekend concerts and events at YMS and in London.
The salary is competitive, based on experience.
Further information about the role can be found in the Candidate Information Pack.
If you are interested in the position and have the necessary skills and experience, please complete our application form.
The deadline for applications is Monday 14 October.
Your application form should be completed in full and submitted along with a covering letter addressed to the Head, Dr Robin Harskin. Early applications are encouraged, and the School reserves the right to close the application process early should a suitable candidate be found.
The Yehudi Menuhin School is committed to safeguarding the welfare of children. The School is registered with the DBS and successful applicants will be required to complete successfully the Disclosure Procedure at Enhanced level. It is an offence for a person barred from working with children to apply for this post.
The Yehudi Menuhin School is an Equal Opportunities employer and welcomes applications from all sectors of the community.
The client requests no contact from agencies or media sales.
**Please find the applicant pack with full details of the role in the documents section below.***
Thank you for considering working with us at LTSB.
It is an exciting time to join the charity as we embark on a new five year strategy. If you are passionate about Social Mobility and motivated by supporting young people living in some of the UK’s most deprived areas, this could be the charity for you!
Our Careers Development Managers (CDMs) are the main point of contact for young people on our social mobility programmes. The main focus of the role is the recruitment, development and support of young people into meaningful careers.
CDMs create recruitment networks in their areas and lead bootcamps to improve their employability (e.g. interview techniques) and to enhance their personal and leadership abilities (e.g. critical thinking). Once young people are hired, CDMs use their established relationship to provide pastoral care and in-work support.
LTSB’s vision is A world where all young people can choose their careers, with an emphasis on improving the lives of young people from disadvantaged backgrounds. The successful candidate will have a proven commitment to improving the lives of young people from disadvantaged backgrounds, and they have an excellent understanding of social mobility, diversity and inclusion issues, and how these factors impact young people.
LTSB does not have its own offices, so you will work remotely, but this role has significant in-person delivery expectations at partner organisations and corporate supporters, as well as occasion travel to our city hubs Birmingham, Liverpool, London, and Manchester. Position will require DBS Disclosure at enhanced level.
The application process for Careers Development Manager has two stages:
- A first round interview, held remotely over Zoom
- A second round delivery to a cohort of young people, followed by panel interview.
To apply, submit a CV and a personal statement of no more than two pages outlining how you fit the person specifications, and why you feel you can contribute to LTSB’s work.
Apply by 5pm, Sunday 27th October 2024.
Interview dates 1st round - W/C 4th November
Interview date 2nd round - W/C 18th November
Role start date: Monday 13th January 2025 (TBC)
If you are interested in discussing the role or the charity in advance of applying, please contact our Programme Manager Danya on danya @ ltsb.charity.
Good luck!
Rob Burton,
CEO, LTSB
The client requests no contact from agencies or media sales.
Have a passion for delivering training and events? Love supporting the development of your community?
Well, we've got a spot for you in our team at Community Southwark! Together, let's make a significant change and bring excitement, inclusivity, and solidarity to Southwark.
Community Southwark is umbrella organisation for charities and community groups in Southwark. Our vision is thriving communities with the power, resources, and partnerships to create a more equal Southwark.
We have 1,000 Voluntary and Community Sector (VCS) members. We have over 60 years’ experience of offering free services and making connections, including:
· Advice and training (e.g. governance, funding, evaluation and impact)
· Networks to bring groups together and influence decision makers
· Tailored support for ethnic minority led groups
· Information sharing through our e-bulletins, social media, venues and funding databases
· Advertising, matching, and celebrating volunteers, including Healthwatch Ambassadors and corporate volunteers
We have strong and productive links with funders, Southwark Council, businesses, and the local NHS. We host Healthwatch and a network of Health Ambassadors. We work in partnership to support thriving neighbourhoods and community led solutions to the borough’s deep-rooted inequalities.
Our 2022-26 Strategy
· Enable a more impactful, collaborative, and sustainable Voluntary and Community Sector
· Support the creation of a more inclusive, diverse, and equal Southwark
· Increase the sector’s ability to influence change no matter the size or background of an organisation or individual
We welcome applications from all sectors and experience levels. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) people and people from LGBTQ+ communities.
Job Description
Main Purpose
The VCS Support Officer role provides advice and support for voluntary and community organisations about organisational development. It equips organisations and individuals with the skills and knowledge to run effectively, legally, and sustainably – enabling them to create thriving communities and a more equal Southwark.
The role has a wide remit and is guided by the needs of Community Southwark members. The key objectives are:
· Providing support and advice
· Networks and events
· Learning and Development
· Information and Resources
· Safeguarding
Person Specification
Knowledge, Skills and Experience Needed
-
Knowledge and experience of the Voluntary and Community Sector
-
Understanding of good governance and organisational management, including working with trustees and voluntary management committee members
-
Ability to facilitate workshops and focus groups as well as excellent presentation and communication skills both written and oral
-
Good organisational and project management skills including financial planning, time management, project planning, monitoring and evaluation
-
Ability to interpret research, legislation and policy and present it in an accessible way
-
Knowledge of safeguarding issues and demonstrable ability of learning about them
Benefits:
· 30 days annual leave (exclusive of public/bank holidays) per annum; pro-rata for part-time employees.
· 2 Volunteering Days per annum (pro rata)
· £535 annual training allowance.
· Pension – Employer contribution: 5%
· Cycle to Work Scheme.
· Flexible working
· Enhanced maternity and paternity pay
· Employee Assistance Programme (24/7 confidential helpline for personal or professional concerns)
We are the umbrella body for the voluntary and community sector in Southwark.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lewisham Local connects the community to give, share and work together to create happier and healthier communities. We are growing and want to engage local people to give their time, money and skills to make a difference in Lewisham.
You will lead an exciting and unique local giving programme, engaging new communities of givers, leading impactful campaigns to raise awareness of the good causes and needs in Lewisham and develop a legacy of local giving in Lewisham.
Main Duties and Responsibilities
· Work closely with the Committee and key stakeholders focusing on a shared vision, mission of Lewisham Giving and to successfully deliver the strategy.
· Produce an annual plan of work that sets out the key priorities and activities for Lewisham Giving and is approved by the Committee
· Proactively establish and nurture a network of businesses, residents, community organisations, and individuals who will contribute time, money, skills, opportunities and connections to ensure a sustainable Giving model for Lewisham.
· Commission or carry out research as necessary to understand unmet need and inform plans to maximise impact.
· Further develop the giving model for Lewisham through co-design with residents and other relevant agencies and monitor and report on their impact.
For futher information please refer to the full job description and person sepcification attached below.
Rolling interviews
There is no closing date as we aim to interview the candidates who meet the criteria in the JD on rolling basis.
About the recruitment:
We are committed to our staff team reflecting the diversity of the communities we serve and strongly welcome applications from minority communities.
Shortlisted candidates who outline their skills and experience in the 2-page covering letter that matches the essential criteria will be interviewed. Two references from the previous and current employer will be taken up for the successful candidate, and where necessary employers may be contacted to gather further information.
We are committed to the safeguarding of vulnerable adults and children, where appropriate may require the successful applicant to undertake a check from the Disclosure and Barring Service.
Shortlisted candidates who outline their skills and experience in the 2-page covering letter that matches the essential criteria will be interviewed.
The client requests no contact from agencies or media sales.
Job Title: Social Welfare & Digital Support Adviser
Accountable To: C.E.O
Responsible To: Advice Services Manager
Working Hours: 35 hours per week (Full-Time)
Salary: £31,000 per annum (Including London Weighting)
Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14
PURPOSE OF THE JOB:
As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.
KEY DUTIES AND RESPONSIBILITIES:
- Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
- Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
- Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
- Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
- Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
- Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
- Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
- Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
- Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
- Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
- Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
- Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
- File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
- Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
- To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
- Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
- Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
- Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions.
GENERAL RESPONSIBILITIES:
1. To support the Limehouse Project’s overall goals and vision.
2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.
3. Attend Limehouse Project staff meetings regularly.
4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.
5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.
The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.
Please see the full job desription and specifications and apply via the webiste with the full application forms.
The client requests no contact from agencies or media sales.
Community spirit. Ceaseless ambition. Passion that just keeps growing.
RELATIONSHIP MANAGER (NEW BUSINESS) - East, West and Central England and Wales.
Salary: £32,000 - £38,500 per annum
Reports to: Divisional Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: 35 hours per week
Location: Home-based with regular travel around the patch, covering East, West and Central England and Wales. Candidates must live on patch or within 50 miles of the divisional border. Travel will be reimbursed in line with the organisations travel policy. Please contact
Closing date: 03 October 2024 23:55
Interview Process: Screening call followed by competency based interview
Interview Date: 11/14 October 1st stage 21/22 October second stage
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are looking for an ambitious and driven people person, passionate about raising money to support Cancer Research UK. As a Relationship Manager you will have a direct impact on the relationships we build with our local communities, building a multi-million-pound pipeline of potential supporters that will have a significant positive impact across Cancer Research UK's portfolio in current and future years
You will use your networking skills to explore the abundance of corporate and community opportunity that will drive income and grow the pipeline. This is a great role for someone that is a self-starter, who enjoys networking, meeting a diverse group of people and loves to see results - only this time those results have a life changing impact on those living with Cancer.
What will I be doing?
Supporting the development of a prospect pipelines of opportunities and identifying and cultivating leads.
Building strong working relationships with other divisional team members
Work with divisionally based and other CRUK staff to maximise supporter activity with a focus on those that will help support national and divisional strategies
Hitting fundraising targets for CRUK's life saving research.
Planning and delivering effective rewards and recognition to increase supporter loyalty and income.
*This is a home-based role with significant travel across the patch to maximise community engagement. On average this would be 60 percent out in the field (travelling around your patch meeting supporters) and 40 percent home based. However, this is subject to change based on business need. There will be some evening working required to attend committee meetings however you will get this time back via our time off in lieu policy
What skills will I need?
We are open to your background, this could suit someone who is a corporate relationship manager or account manager, sales executive or business development manager. Whatever your background, you 'll need to be able to demonstrate:
Excellent networking and relationship manager skills - and the ability to motivate and influence supporters or customers to reach targets.
Proven ability to generate new ideas, adapt style and approach to meet the needs of different supporters or customers.
Experience of working as part of a high performing team, achieving and exceeding KPIs and targets
Experience of working unsupervised with the ability to drive and generate own workload
A strong solution focused approach to help supporters overcome any challenges and maximise their fundraising efforts.
Great time management, prioritisation and planning skills.
Excellent communication and presentation skills (face to face, written and phone)
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Community spirit. Ceaseless ambition. Passion that just keeps growing.
RELATIONSHIP MANAGER (NEW BUSINESS) - LONDON
Salary: £32,000 - £38,000 per annum
Reports to: Divisional Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: 35 hours per week
Location: Home-based with regular travel around the patch, covering the Greater London area. Occasional travel may be required in the wider South region. Candidates must live on patch or within 50 miles of the divisional border. Travel will be reimbursed in line with the organisations travel policy. For more information contact
Closing date: 03 October 2024 23:55
Interview Process: Screening call followed by competency based interview
Interview Date: 11/14 October 1st stage 21/22 October second stage
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are looking for an ambitious and driven people person, passionate about raising money to support Cancer Research UK. As a Relationship Manager you will have a direct impact on the relationships we build with our local communities, building a multi-million-pound pipeline of potential supporters that will have a significant positive impact across Cancer Research UK's portfolio in current and future years
This particular role will focus entirely on new business and will be tasked with realising the extremely high potential we have in London and the wider South Division (Hampshire, Kent, Essex) You will use your networking skills to explore the abundance of corporate and community opportunity that will drive income and grow the pipeline .
This is a great role for someone that is a self-starter, who enjoys networking, meeting a diverse group of people and loves to see results - only this time those results have a life changing impact on those living with Cancer.
What will I be doing?
Supporting the development of a prospect pipelines of opportunities and identifying and cultivating leads.
Building strong working relationships with other divisional team members
Work with divisionally based and other CRUK staff to maximise supporter activity with a focus on those that will help support national and divisional strategies
Hitting fundraising targets for CRUK's life saving research.
Planning and delivering effective rewards and recognition to increase supporter loyalty and income.
*This is a home-based role with significant travel across the patch to maximise community engagement. On average this would be 60 percent out in the field (travelling around your patch meeting supporters) and 40 percent home based. However, this is subject to change based on business need. There will be some evening working required to attend committee meetings however you will get this time back via our time off in lieu policy
What skills will I need?
We are open to your background, this could suit someone who is a corporate relationship manager or account manager, sales executive or business development manager. Whatever your background, you 'll need to be able to demonstrate:
Excellent networking and relationship manager skills - and the ability to motivate and influence supporters or customers to reach targets.
Proven ability to generate new ideas, adapt style and approach to meet the needs of different supporters or customers.
Experience of working as part of a high performing team, achieving and exceeding KPIs and targets
Experience of working unsupervised with the ability to drive and generate own workload
A strong solution focused approach to help supporters overcome any challenges and maximise their fundraising efforts.
Great time management, prioritisation and planning skills.
Excellent communication and presentation skills (face to face, written and phone)
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Senior Engagement & Loyalty Manager (Email Marketing & Digital Mobilisation Lead)
Job Location: UKO London Moorfields
Salary: £54,081 per annum based on 35 hours per week (Plus ILW if applicable)
Contract Type: 12 Months Fixed term Contract (Maternity Leave)
Do you love using insight and creativity to generate ambitious, audience-focused engagement strategies? Do you have a passion for engaging support through digital channels?
We are looking for a dynamic leader to take the reins of our email marketing and lead generation programmes, inspiring tens of thousands of people to support the Red Cross. Reporting to the Head of Engagement & Loyalty, you’ll use your digital skills to develop how we engage and mobilise our supporters (financial and non-financial), driving compelling digital programmes that inspire both new and existing supporters.
You’ll join a team who are leading the way in how we engage with supporters and customers, finding reactive and worldly-relevant fundraising opportunities for us to attract support – ultimately helping us to achieve our mission and strategic goals.
Leading the way on our digital channels, you will also work on our large-scale emergency appeals that involve a full range of channels – DRTV, telemarketing, mailings, SMS and more – so we’re looking for someone with a full range of multi-channel experience who can specialise on the digital side.
Wondering about a day in the life of a Senior Engagement & Loyalty Manager?
You'll be:
- Meeting regularly with colleagues to ensure email marketing programme is planned, delivered and optimised based on results and supporter insight
- Reviewing results with the digital and telemarketing teams to optimise lead generation and conversion plans based on campaign performance
- Collaborate across the newly created Engagement & Loyalty funnel (including Emergency Appeals, Legacy Marketing, Events, E-commerce & Regular Giving) to drive optimisation – both in our email/lead generation programmes and ways of working
- Planning and leading workshops to strategically plan multi-channel, multi-proposition supporter journeys (digital and offline – including but not limited to email, mailings, telephone, paid social)
- Co-create the annual Engagement & Loyalty budget, closely monitor campaign forecasts, income and expenditure.
What will you need to be a successful Senior Engagement & Loyalty Manager?
- Understanding of the different marketing acquisition and retention channels and methodologies – primarily this role will lead on email marketing and lead generation via paid social adverts
- Specific knowledge and skills in email marketing and ESPs - ideally Salesforce
- Ability to plan campaigns and communications that engage, motivate and inspire mobilisation from a range of supporters/customers.
- Skilled at critically appraising creative and copy from concept to completion.
- Excellent and extensive understanding of the full range of paid, owned and earned channels, metrics used to measure response and how channels inter-relate on/offline.
- Extensive experience in cross-channel communications planning, and campaign planning, execution, and optimisation (including digital, mailings, telephone marketing).
- Experience in managing large scale print, telephone and email campaigns
The closing date for completed applications is 23:59hrs on Sunday the 6th of October 2024 with interviews to follow.
Please apply early, as we’ll be reviewing candidates throughout. We reserve the right to close the ad in advance of the published date.
In return for your dedication and expertise, you’ll get:
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
Together, we are the world's emergency responders
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 6 October 2024
Ref 6841
We are looking for an UK Government Account Manager to join the Partnership Development Team in our Global Programmes Division to support our global programme partnerships work, supporting and maximising our relationships with the UK Government.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Team
The Partnership Development Team is comprised of partnership experts across a portfolio of institutional partners. The team seeks to deliver exceptional global partnerships, optimising both funding and influence. The team works closely with colleagues from across the Global Programmes and Policy, Advocacy & Campaigns Division, other Save the Children members and with Save the Children International (SCI) country and regional teams to deliver on our partnership objectives. The team is at the forefront of driving the institutional partnership agenda and approach for both Save the Children UK (SCUK) and the Save the Children global movement, ensuring Save the Children is the partner of choice.
About the role
As the Account Manager you will contribute to and effectively support our global programme partnerships work, to achieve Save the Children's strategic objectives.
The focus of the role will include maximising the impact of SCUK's relationships with the UK Government including Foreign, Commonwealth and Development Office (FCDO), ensure effective knowledge management and capacity building for the UK Government account internally – including for UK Government funded programmes, pipeline and influencing work.
You will support and liaise with a network of internal and external stakeholders to optimise our UK Government engagement, in pursuit of specific partnership opportunities. As well as contribute to the development of the wider partnership strategy, lead and contribute to cross team projects.
In this role, you will:
- Ensure a broad-ranging and inclusive partnership. This includes:
- Contributing to the implementation of SCUK's overall institutional partnerships strategy.
- Management of information and status of relationships/financing to keep our leadership (CEO, Executive Directors) up-to-date with our partnerships.
- Supporting the organisation to continually build strategic understanding of the UK Government and any evolving trends that may impact the relationship.
- Representing Save the Children with the appropriate partner contacts and providing strong support to colleagues in their external engagement (country, regional and HQ levels).
- Exploring new avenues of collaboration and new funding modalities to maximise income and return on investment.
- Secure support from colleagues from across the organisation to contribute to our engagement with the UK government
- Ensure increased quality and consistency in the design, delivery and reporting of all projects/awards. This includes:
- Development and delivery of donor specific capacity building plans.
- Working closely with the Donor Compliance team to identify risks, mitigating measures and setting adequate monitoring mechanisms to support wider award management processes.
- Developing common standard approaches to quality and compliance across the account. Ensuring partner regulations and expectations are well understood among parties involved.
- Engaging with wider Save the Children in generating and sharing learning and best practices.
- Ensuring strong knowledge management systems are in place.
- Collaborating with team members to develop and embed our partnership and management approach, to maximise the benefit of the team's work to the wider organisation and movement.
About you
To be successful, it is important that you have:
- Skills in partnership management and market assessment in relation to overall positioning with partners.
- Experience, interest and knowledge of current thinking and future trends and thorough understanding of international development issues.
- Proven experience of providing creative and innovative approaches in developing new initiatives that contribute towards partnership objectives.
- Experience in relationship management, working with Governments, donors, trusts and foundations, or equally demanding partners.
- Experience of undertaking industry trend and donor specific research, finding relevant, reliable, and up to date information quickly.
- Ideally knowledge of and experience working directly with Governments and other key factors such as multi-lateral institutions e.g. their structures, operations and priorities (geographic, sectorial, thematic, at policy & advocacy levels).
- Ideally a good understanding of project design, quality programming and effective delivery.
- Self-driven: ability to take a pro-active approach and work on own initiative; problem-solving skills and creative thinking in fluid or less structured environments.
- Excellent coordination and relationship building skills in forming and maintaining both internal and external relationships.
- Strong analytical skills with ability to present complex information in a clear and succinct manner, ability to analyse trends and report on key financial metrics.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Fundraising Supporter Development Coordinator
About the role
As CUF works towards a new strategy and refreshed mission, vision and values, fundraised income is crucial for supporting its programmes and core operations. You will coordinate campaigns, direct marketing appeals and other supporter communications, using fundraising best practice, to maximise Church Urban Fund’s income for all components of individual and church giving. This role will report to the Head of Fundraising and Communications.
Job Description
Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR)
Contract: Permanent
Hours: 35 hours per week (flexible working arrangements considered)
Salary: £32,000 – £35,000 depending on experience.
Annual Leave: 22 days + 3 CUF discretionary days + Bank Holidays per annum.
Key Responsibilities
Instigate and undertake activities in the following key areas:
· Individual Supporter Acquisition
· Individual Supporter Development
· Individual Supporter Journeys and Touchpoints
· Manage income and expenditure budgets
· Work across the team
· Work across CUF
How to apply:
To apply, please send/email an up-to-date CV and covering letter outlining your relevant skills and experience, relating to the listed responsibilities, skills and experience
Closing date: 5:00pm Friday 4th October 2024 with interviews during week commencing 21st October 2024 (in London)
Church Urban Fund is an equal opportunity employer and values diversity.
Project Manager
Location: Head office (Victoria) with time spent at Sydenham Hill Wood and Dulwich Wood, plus roughly 2 days home working
Tenure: This is a 3 year fixed term position.
Salary: £41,055
Flexible working: Hybrid working is available in this position, with homeworking typically 2-3 days per week. Flexible working requests are available from day one.
We also offer:
- 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
- Benefits platform with discounts on retail, dining and days out
- Salary sacrifice schemes for gym, bicycles and nursery/childcare
- Access to a free Employee Assistance Scheme to support you inside and outside of work
- Enhanced maternity and paternity pay
Role & Responsibilities
We’re proud to have recently been given funding from the National Lottery Heritage Fund to complete the next phase of our ‘Reuniting Sydenham Hill Wood & Dulwich Wood’ project.
The project will focus on 27.4 hectares of ancient woodland habitat in the largest remining tract of the Great North Wood in South London. This natural heritage is a vital resource for the local community – the Woods saw an unprecedented 81% increase in footfall during the height of the pandemic, with visitor numbers increasing from 189,645 in 2019 to 343,385 in 2020. Only fragments of the ancient Great North Wood landscape remain; this project will help to ensure the long-term protection of the largest area of remaining Woodland.
As Project Manager, you can expect to:
- Oversee all work, ensuring that all project work is completed on time and to budget as described in the delivery phase, holding quarterly meetings to ensure we’re on track
- liaise and further develop relationships with relevant partners and funders
- oversee procurement and management of contractors in the capital works programme for the Woods, this includes the installation footpaths, conservation fencing, boundary railings, and improved entranceways
- oversee and coordinate the Woodland Activity programme which will be delivered by the Senior Officer - Sydenham Hill Wood & Dulwich Wood & the Learning & Engagement Officer along with volunteers
- to implement a signage & interpretation strategy for Dulwich Wood to enable greater, physical and intellectual access
- liaise with the Trust’s Ecologist & manage Ecology Consultants as required. To oversee the implementation of surveys
Our ideal Project Manager
- Experience of project management including budget management and reporting to funders
- An understanding of urban wildlife conservation issues, including woodland habitat restoration and management
- Experience of managing contractors for capital works & consultants
- Understanding of and commitment to equality, diversity & inclusion
- Experience of managing staff, or substantial experience of formally managing volunteers
- Experience of partnership working with a wide range of organisations including landowners, local authorities & community groups
- Experience of delivering on evaluation frameworks and contributing to evaluation reports
(Please see job description for full person specification)
Closing Date: Monday 14th October at 9am
Interviews: Are scheduled to take place week commencing 21st October and reasonable adjustments will be offered to all candidates including the choice to meet online or in-person.
Does this sound like you? We’d love to hear from you!
Our vision is a London alive with nature, where everyone can experience and enjoy wildlife. In order to achieve our goal of engaging everyone in protecting London’s wildlife for the future, we know that our staff team needs to better reflect and represent all of London’s communities. Read more about London Wildlife Trust’s commitment to Equality, Diversity and Inclusion on our website. We are also committed to ensuring the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people, read more about London Wildlife Trust’s commitment to Safeguarding on our website.
We’re proud to have recently been given funding from the National Lottery Heritage Fund to complete the next phase of our ‘Reuniting Sydenham Hill Wood & Dulwich Wood’ project.
The project will focus on 27.4 hectares of ancient woodland habitat in the largest remining tract of the Great North Wood in South London. This natural heritage is a vital resource for the local community – the Woods saw an unprecedented 81% increase in footfall during the height of the pandemic, with visitor numbers increasing from 189,645 in 2019 to 343,385 in 2020. Only fragments of the ancient Great North Wood landscape remain; this project will help to ensure the long-term protection of the largest area of remaining Woodland.
REF-217006
Community Action Redbridge is a local infrastructure organisation working to create a fairer Redbridge where everyone has an equal opportunity to thrive. Our mission is to support strong and resilient communities where people lead happy, healthy and fulfilling lives.
The Youth Leadership Programme Manager will work on a nationally funded project developed in collaboration with local young people, NHS North East London, and the University of Hertfordshire. They will play a key role in supporting young people who live in the area, and the adults who work with them, to learn and work together to explore how participation can improve the health and wellbeing of local young people.
The role will manage our Young Advisors Team, supporting them to develop the skills, confidence and agency to play an active and equitable role within the project. The project will be guided by the values of co-production (being human, inclusive, transparent, and challenging) to ensure that all forms of experience are valued equally, and power imbalances addressed openly.
The post requires a high degree of flexibility around working days and hours as well as the ability to travel within North East London to support the meaningful involvement of young people in the project.
What it’s like to work at Community Action Redbridge?
We are committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do.
We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do.
We offer some great benefits including 28 days’ annual leave plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, an employee discount scheme, a travel loan and cycle to work scheme.
How to apply
Please download the application pack from our website and return your completed application by 11.59pm on Sunday 20th October 2024.
Interviews are expected to take place the week commencing 28th October 2024.
The client requests no contact from agencies or media sales.
Join the National Portrait's Gallery’s Development team as Fundraising Manager, Grants. You'll work closely with the Senior Fundraising Manager to support the delivery of an ambitious and exciting fundraising programme and raise income through grant-giving bodies, including Trusts and Foundations, statutory funders, and corporate foundations.
The postholder will seek to secure critical support for budget-relieving activity taking place across the Gallery, including learning and engagement and exhibitions, as well as support for acquisitions, special projects, and capital works. They will make a significant contribution to ensuring exemplary relationships with grant-makers and their representatives, and actively cultivate prospects to increase support for the Gallery.
The Fundraising Manager, Grants will work with the Senior Fundraising Manager, Grants and Legacy Giving to develop and implement a strategy for grants fundraising and support ongoing stewardship of funder relationships.
The postholder will also support the Gallery’s ambition to grow legacy giving as part of the wider team objectives.
Key Experience, Skills and Criteria:
Essential
- Proven track record of soliciting donations from Trusts and Foundations, and statutory funders.
- Experience of engaging a wide range of stakeholders and excellent relationship management skills.
- High level of proficiency working with standard business software including MS Office applications (Word, Excel, Outlook, PowerPoint).
- Working knowledge of CRM databases such as Tessitura.
Desirable
- Experience of working within an arts/heritage environment.
- Experience of working on/knowledge of an acquisition campaign and/or National Lottery Heritage Fund application.
Skills
- Excellent written skills, with the capacity to produce clear and accurate documentation.
- Ability to craft compelling cases for support and to communicate effectively through face-to face meetings and written proposals
- Strong interpersonal skills with the ability to quickly establish credibility and good working relationships with internal and external stakeholders.
- Attention to accuracy and detail in all aspects of work.
- An ability to plan and manage own workload, adapting to changing conditions when necessary.
- An interest in and commitment to the long-term success and development of the Gallery.
- Ability to work independently as well as collaboratively with colleagues.
- Demonstrates passion and approaches work in a positive, enthusiastic way.
Criteria
- A flexible approach to working hours, including occasional early mornings and evenings.
- A strong commitment to equality and diversity with the ability to balance differing needs.
- Keen interest in the mission and purpose of the National Portrait Gallery and building its relevance for contemporary audiences, and in the long-term success of the Gallery.
The client requests no contact from agencies or media sales.