Supporter Engagement Manager Jobs in Hammersmith, Greater London

Department: Analysis & Insight
Contract type: Permanent
Salary: £27,200 - £32,000
Location: Home Based (UK wide travel as required)
Reports To: Research & Insight Manager

As a Research and Insight Analyst at the National Fire Chiefs Council (NFCC), you will be a key member of the Analysis and Insights (A&I) team, dedicated to empowering the NFCC and UK Fire and Rescue Services with actionable insights that drive informed decision-making. You will work collaboratively with a team of research and data analysis professionals to support the team's objectives and contribute to the wider goals of the NFCC.

Your role will involve using your skills to deliver valuable insights through effective information gathering, detailed analysis, and comprehensive reporting. You will work on both routine and ad-hoc projects, supporting the team in responding to major events within the fire and rescue sector.

Key responsibilities of a Research & Insight Analyst:

Following the processes and policies set out in the A&I team’s terms of reference document, to ensure high quality, consistent approaches to all work.

Designing and executing information gathering exercises, ensuring that they are clear, easy to understand and will yield the information required to produce the identified output.

Information gathering methods primarily include designing online survey tools and question sets but can also include workshops, interviews and focus groups.

Ensuring the validation and quality assurance of any information gathered to ensure that all insights gathered are accurate and statistically significant.

Interpreting findings and drawing meaningful conclusions using quantitative and qualitative analysis techniques.

Producing clear, concise and well-structured outputs, utilising visualisations to enhance understanding and engagement when presenting to stakeholders. These outputs could be developed using MS Excel, MS Word, PowerPoint, PowerBI or similar.

Ensuring the Strategic Improvement Model (SIM) is kept up to date by reviewing and analysing reports about UK FRSs (from the inspectorate (HMICFRS), major inquiry reports, independently commissioned reports and other sources.

Supporting the work of the NFCC Organisational Learning team and ACER (Academic, Collaboration, Evaluation and Research) Group

Familiarity with research methodologies and outputs, such as literature reviews, and using them to identify trends, gaps, and best practices

Assisting as required when the A&I team is commissioned to support work related to major events or incidents

Assisting as required with team administrative duties

The successful candidate will have:

Experience working as a research analyst, or equivalent

Excellent qualitative research skills, including survey question design, and thematic analysis.

Excellent presentation skills with the ability to design and develop engaging outputs

Good numerical skills with the ability to spot trends and anomalies

Good MS Excel skills (including Pivot tables and charts, complex formatting and formulas)

Good communication and interpersonal skills to be able work within a team working solely from home

Some experience of data visualisation tools such as PowerBI would be beneficial

Experience working with academia and/or on academic research would be beneficial

The Selection Process

If this sounds like the kind of opportunity that makes you excited; please have a look at the Job description and apply.

How to apply:

Please complete the application form linked from the ‘apply now’ button on the NFCC Website. CV’s will NOT be accepted for this position.

Closing date: 24 November 2024 with interviews week commencing 9 December 2024.

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

We're looking for an experienced, creative, and passionate Senior Youth Worker to join our amazing team at Peer Power Youth. You'll be responsible for leading, delivering and evaluating young people’s involvement in our creative ‘voice and influence’ projects, where you will co-create and work alongside young people in secure settings and the community. You will also have the chance to lead on a specialist area of work within the team.

You’ll be working alongside Youth Worker colleagues to develop strong, trusted and caring relationships with a cohort of young people, and you will ensure that activities are co-created, creative, safe, inclusive, and develop the skills and expertise of the young people involved. This is an exciting role where you'll be out and about working right alongside young people and colleagues to make real change both on an individual and system level!

An exciting opportunity has arisen to join our PCN3 Care Co-ordinator team. We are seeking enthusiastic and highly motivated people to take the role of Care Coordinator and join our fantastic PCN team. We will provide full training for the role. The Care Coordinator will be directed to undertake a key role in helping to drive improvements in health outcomes for patients through the delivery of early diagnosis and preventive work with a specific focus on improving the uptake of Health promotion & screening. The Care Coordinator role will support identified patients from all 7 practices across the PCN to navigate the NHS health care system and ensure that their care is coordinated.

Our PCN (PCN3) consists of 7 GP practices serving a diverse population of over 70,000 patients in and around Barnet. We enjoy excellent collaborative working relationships. Our practices are all high-achieving and innovative training practices, and our ethos is to develop our PCN with a focus on high quality, holistic patient care.  We are a strong PCN leadership team consisting of a Clinical Director & Head of Business Development & Transformation who are both aspirational and transformational. We require Care Coordinators who will complement the existing team through an enhanced passion and commitment to the delivery of high-quality patient services and to the wider agenda of team working.

We have a rich diversity of PCN staff who aim to provide a personalised care approach for our patients, including Administrative Ops Team, Pharmacists, Nursing Associate, First Contact Physiotherapists, Pharmacy Technicians, Care co-ordinators, Speciality Care Coordinator, Health and Wellbeing Coaches and Social Prescribers working alongside our GPs, nurses, and extended practice teams

Preference for full time , but flexible working will be considered.

*option if interested to also work Saturday and evening as part of the Enhanced Access Service

Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas

About WeSwim:
WeSwim is a pioneering charity dedicated to promoting inclusivity in swimming and enabling people with disabilities to be active. We believe that everyone, regardless of ability, should have access to the mental and physical benefits of the water. Through our community-driven approach, we provide opportunities for individuals with disabilities to engage in swimming activities, fostering confidence, well-being, and social connection.

Role Overview:
The Volunteer Coordinator for WeSwim is a key role responsible for recruiting and onboarding volunteers to support all our activities and events, ensuring a positive and rewarding experience for all. This role also supports the setup of new WeSwim clubs in London, raising profile in new areas and developing relationships with new stakeholders to promote the organisation. This position requires a strategic person with excellent marketing, communication and project management skills. 

Key Responsibilities:

• Volunteer recruitment & training: Develop and implement a marketing and outreach plan to  to attract new volunteers. Create marketing materials to advertise volunteer opportunities & use data to inform recruitment activity. Manage onboarding of volunteers including interviews, DBS and references. Organise and run induction sessions for new volunteers.
• Volunteer management & support: Maintain an up-to-date database of volunteers, including contact information, availability, and skills. Schedule and assign volunteers to sessions based on their availability & monitor attendance. Serve as the main point of contact for all volunteers, addressing enquiries and resolving any issues. Work with Club Committees (lead volunteers) to foster a positive and inclusive environment for volunteers, encouraging teamwork and community spirit.
• Marketing & Communications: Develop social media marketing and email communications to support recruitment and retention of volunteers in line with strategy.
• Setup of new swimming clubs: Scope & contact future pool partners, develop and deliver engagement plans to recruit new volunteers and swimmers to attend the club when it opens in partnership with WeSwim team. 
• Stakeholder engagement: Build and maintain relationships with local stakeholders including: local authorities, community organisations, disability charities & sports clubs. Represent WeSwim at community events, meetings, and public engagements. Develop and implement strategies to increase the club’s visibility and reputation in the community. 

Skills & Experience:
Excellent communication and interpersonal skills.
Marketing and social media experience.
Strong organisational, administrative, and project management skills.
Experience in volunteer coordination or a related field.
Ability to work independently and as part of a team.
Development of project plans and use of data.
Knowledge of the local community and relevant stakeholder networks is an asset.
Proficient use of IT including GSuite, Slack, Canva, Facebook & Instagram

Personal Attributes:
Personable with a knack for building relationships.
Strategic thinker with the ability to identify and capitalise on opportunities.
Proactive and self-motivated with a results-oriented mindset.
Creative and resourceful in problem-solving and developing initiatives.
Passionate about swimming and community engagement.

Requirements:
This role is remote with travel across London. The post holder should be London based.

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Retail Assistant to join our team in our first flagship shop, the Boat House, on a full time, permanent basis for 36 hours per week. 

The Benefits

• Salary of £24,617 per annum (full time equivalent- £13.15/hour) depending on experience. 
• 26 days' annual leave (pro rata) plus public holidays
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Offices in a beautiful location

This is a fantastic opportunity for an enthusiastic, customer-focused individual looking for a role in a stunning location with our flourishing organisation.

You’ll play a key role in driving our retail ambitions whilst forging a rewarding career, all within our first flagship store amidst the peaceful and historic backdrop of Hyde Park.

Found beside the Serpentine lake, our Boat House shop offers a wide range of sustainable, high quality products and product ranges with a modern twist. From keepsakes to outdoor accessories, we are proud of our ethically sourced ranges and products from UK manufacturers, the majority of which are recyclable or have re-purposed elements.

We’ll provide you with excellent initial training when you join our welcoming and dedicated team, not to mention all the support you need to get you started.

The Role

As a Retail Assistant, you will support our retail operations, primarily at the Boat House in Hyde Park and potentially progressing to other outlets.

Supporting the Retail Manager and Supervisor, you will help to meet sales targets, provide excellent customer service and ensure exemplary visual merchandising and housekeeping standards.

You will also process deliveries, fulfil eCommerce orders, support the management of team rotas and create opportunities for upselling, encouraging donations.

Please note, this role will involve lifting and manoeuvring stock.

About You

To be considered as a Retail Assistant, you will need:

• Excellent customer service standards
• Excellent time keeping skills
• A good level of numeracy

Other organisations may call this role Retail Customer Assistant, Shop Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as a Retail Assistant, please apply via the button shown. Successful candidates will be appointed on merit.

Corporate Partnerships Fundraiser

Up to £30,000 per annum + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey flexible working options available.

About the role:

We are looking to appoint an experienced fundraiser to secure new corporate partnerships to help fund the growth of our care services, and to build relationships with companies to help them achieve their CSR goals.

Reporting to the Corporate and Community Fundraising Manager. You will be part of a team to drive Rainbow Trust’s Corporate income, building and maintaining the pipeline through effective networking, prospecting, and stewardship. You will be responsible for a varied and fulfilling portfolio of accounts to whom you will become a main contact and provide excellent corporate account management. Some accounts raising six figure sums, to whom you will become a main contact and provide excellent account management.

You will work collaboratively towards a ‘one team one target’ approach across the Fundraising and Engagement department and ensure that the use of technology is maximized and all processes are subject to continuous improvement.

This is an excellent opportunity to maintain a breadth of fundraising experience to position yourself for future fundraising roles with increased responsibility.

What we’re looking for:

· Friendly, enthusiastic and socially-focused – you quickly connect with others and build effective working relationships. An ability to empathise and communicate effectively about our work with children and families is key. You are naturally warm with a sincere appreciation for people and how they are each uniquely motivated

· A motivating, empathetic and persuasive communicator – you will enjoy preparing and presenting high-quality presentations

· Knowledge of the principles that underpin good customer care – you adhere to established guidelines, policies and procedures, and provide excellent relationship management

· You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.

· Confident use of MSOffice and some experience of using a database – you have strong attention to detail, are comfortable working with data, and produce high quality accurate work.

Applications will be particularly welcome from those who have experience of building relationships and raising income– working to secure new business and providing exceptional account management.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

· Flexible working hours to balance home and working life

· Access to the Blue Light Discount Card Scheme, and other rewards and discounts

· Time off in lieu

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Bike to work, season ticket loan and payroll giving schemes

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme (we will contribute 5% of your salary and you will contribute at least 3%)

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and half day Christmas shopping

· A recommend a friend recruitment referral bonus

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

How to Apply:

To apply please send your CV and a covering letter to us via the link.

Your covering letter should highlight why your application should be considered above others, and clearly state how your experience matches the essential criteria outlined in the Person Specification.

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

We are an equal opportunities employer and a Best Companies One-Star rated organisation.

IMPORTANT NOTE: We will be reviewing applications on a rolling basis and encourage you to submit your application as early as possible. We will close applications and move to the interview stage when we have a pool of strong applicants to interview, likely towards the end of October.

People’s Economy aims to build the agency and power of people facing injustice and working for social change so that they have the expertise, capabilities and resources to develop their own analysis of how the economic system is a root cause of the injustice they face, develop strategies to change it and then take action with others. Our vision is for a world with economies that meet the needs and priorities of people currently experiencing economic injustice.

The Movement Collaboration Lead or Senior Movement Collaboration Lead (depending on experience) will work closely with the Programme Director and the Programme Team to lead the development and delivery of an exciting emerging programme of work building collaboration for economic system change between grassroots groups and new economy organisations. 

We are looking for people who are: passionate about addressing economic injustice, are excited about the role of collaboration in creating systems change and capable of creating partnerships and strong relationships with diverse stakeholders.

The first twelve months of this programme will take an action inquiry approach to facilitate a mixed group of new economy organisations and grassroots groups through a collaborative process that will develop shared knowledge and practice about  how we  can effectively and equitably collaborate on economic systems change work through practical experiments, facilitated dialogue and collaborative research.

The role will involve responsibilities for project managing and delivering this work including programme development and delivery, developing partnerships, changemaker recruitment and support, conducting desk research and interviews, managing and running events, supporting project related fundraising, conducting project learning and evaluation and writing a learning report about the project. 

Following this first year we plan to scale work on supporting collaboration between grassroots groups and new economy organisations, subject to funding we hope this could become a permanent role.

All programme roles in the People’s Economy team support work across the programme team and we see a postholder likely working on the Action Inquiry for 0.4 FTE and supporting other work strands depending on their relevant skills, experiences and interests for 0.2 FTE.

Online Open House

Come and meet us! We are hosting an online open house on Monday October 28th at 12pm for anyone who is interested in hearing more about the roles we’re currently hiring for or what People’s Economy is all about.

You can use this space to ask any questions you might have about the role, find out more about the organisation and meet some of our staff team. Curious?  This will be hosted as a webinar and questions can be submitted via the Q&A function so you will be able to remain anonymous unless you choose to unmute or turn on your video to ask a question.

Sign up here:  https://us02web.zoom.us/webinar/register/WN_w2oUR_ckS6ycbSMqExXrkw#/registration

Job Description

Project Development

• Working closely with the Programme Director and the Programme Team, lead the translation of existing strategic thinking, planning and relationship building into a project plan.
• Working closely with the Programme Director and the Programme Team, contribute to business planning and fundraising for future development of the action inquiry beyond the first year.
• Working closely with Programme Director lead outreach and relationship building with new economy organisations, funders and other relevant stakeholders.
• Working closely with the Head of Community, lead outreach and relationship building with changemakers and grassroots groups for the action inquiry.
• Working closely with the Programme Director, develop a plan for learning and evaluation of the project.

Project Delivery

• Working closely with the Programme Team, coordinate the delivery of the action inquiry.
• Lead on organising the logistics and resources required to effectively deliver the action inquiry 
• Working closely with the Programme Team, recruit and onboard changemakers to the project
• With support from the Head of Training, contribute to the delivery of learning and skills sessions as part of the inquiry
• Manage and execute the delivery of events as part of the action inquiry
• Maintain relationships with changemakers while they are involved in the project and act as a key point of contact
• Working closely with the Programme Team, coordinate the monitoring, evaluation and learning of the project
• With input from the Programme Team and relevant project partners write a learning report at the end of the first year of the action inquiry.
• Plan and deliver a research element of the project aimed at gathering learnings from other sectors on equitable and effective collaboration.
• Working with the Programme team develop a communications plan to raise the profile of the project and share learnings throughout the year.

Supporting other work strands

• Manage (or contribute to) other projects that contribute to achieving People’s Economy’s goals, as agreed with the Programme Director
• Work collaboratively with the Programme Team to ensure a joined-up approach across People’s Economy’s work
• These areas will be discussed and identified depending on the appointed candidates' relevant skills, experience and expertise - examples include providing programme management support of our migrant justice programme or supporting the development of our regional work in London.

Financial management and income generation

• With support from the Programme Director, develop and manage budgets for the action inquiry
• With support from the Programme Director, contribute to income generation by leading the development of agreed identified opportunities, including by holding key relationships with existing and potential funders

For full role description and person specification see attached application pack

Staff work a hybrid schedule with 2 days/week in the office

The United Kingdom (UK) plays a significant role in global terrestrial and marine conservation efforts. In addition to being a major provider of public and private funding and a vocal actor on issues of international policy, it is a source, transit and destination point for illegally traded wildlife. IFAW has a long record of accomplishment working on prominent issues in the UK and has developed a large, loyal and generous supporter base in the country with positive brand recognition.

Working under the direction of the Director Policy & Advocacy Europe, the Sr. Program Officer will be responsible for the implementation of IFAW’s global programmatic strategies in the UK region. Consolidating and building on previous progress, the focus will be primarily on combatting wildlife crime, engaging relevant national stakeholders across policy, enforcement, civil society, private sector, and academic sectors.

The Sr. Program Officer will work collaboratively with global staff to ensure alignment with IFAW program priorities, leveraging IFAW’s networks and expertise worldwide to achieve success.

The ideal candidate will be a self-starter able to deliver under their own initiative while balancing the need to work within an international team, ideally with experience in a government department or agency, or a non-profit organization, preferably within a global structure.

With a strong background in program delivery, policy development and a good understanding of influencing and delivering change within parliamentary and government processes, this candidate will be articulate and politically aware and able to build out effective engagement strategies. With policy-makers, enforcement authorities and other stakeholders. 

The role is permanent and full-time; and will be based in the UK and subject to IFAW’s policies on remote/hybrid work arrangements.

Role and Responsibilities

· Work collaboratively with UK and global staff to deliver IFAW’s global program goals in the UK, with an initial focus on IFAW’s wildlife crime program.

· Develop the strategy and operational plans for policy advocacy, program implementation and research within the framework of IFAW’s global programs and policies, ensuring that budgets, targets, and performance indicators are set and work monitored, evaluated, and reported effectively within the organisation’s reporting mechanisms.

· Proactively identify, assess, and respond to all relevant developments within public policy, capitalizing upon opportunities to push IFAW’s priority policy calls and achieve positive changes in policy and legislation, ensuring IFAWs global policies and approaches to conservation and animal rescue are represented adequately in UK politics and key institutions.

· Build and maintain relationships with policymakers and stakeholders in law enforcement, academia, private sector (where relevant) and civil society organisations.

· Support the IFAW’s fundraising teams, when relevant, with the development of the UKs institutional grant funding portfolios and major giving opportunities, including developing pitches and undertaking face-to-face meetings with potential supporters.

· Work with the UK communications team to support media strategies around IFAW’s programmatic work, acting as a media spokesperson where appropriate.

· Manage budgets relating to programmatic activities.

· Ensure effective internal communication on UK program implementation and successes.

Qualifications and Education Requirements

· At least 5 years of relevant experience, in areas such as nonprofit management, wildlife conservation, policy development and advocacy, project and financial management, stakeholder engagement.

· Demonstrated experience of successful political engagement on difficult issues, with a track record of skillfully navigating parliamentary structures and government decision-making to achieve political or governmental support.

· Strong network of political and governmental contacts and knowledge of policy and legislation development within the UK.

· Good knowledge of what wildlife crime entails, and who the key actors are that aim to combat wildlife crime, is highly desired. Specific expertise in wildlife cyber-enabled crime a bonus. Strong knowledge of species identification and CITES are a bonus as is experience in issues around transparency and tackling corruption.

· Proven track record of program delivery, working within dispersed and multidisciplinary teams. Experience of working in a global organisation, within a matrix model is preferable. Experience of commissioning research or working with academic institutions a plus.

· A resourceful problem-solver, with strong critical thinking skills. Demonstrated ability to work independently and collaboratively within a team environment, prioritize tasks, and work well under pressure.

· Proven ability to work effectively through networks and coalitions to achieve change and to communicate constructively with partners and funders and fulfill their reporting requirements.

· Culturally sensitive, proven record of accomplishment of working with diverse, multi-cultural teams. Effective communication skills, including listening skills.

· Experience of public speaking to reach a diverse range of audiences and/or being a media spokesperson,

· A strong commitment to animal welfare, conservation and IFAW’s mission.

· Candidates should have the right to work in the UK

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

Hiring range is 34,000-41,000 GBP

To apply, please submit CV and letter of interest via our website

Full time, Permanent

Hybrid - Whitechapel, London (1-2 days per week in office)

Salary: £32,360 - £33,330

Closing on: Sunday 17th of November 2024 at 23:59PM

The role:

We are searching for an inspired, motivated person looking to change the world. Working with the growing community of UK B Corps, the role will provide key assistance to our Community Team. The role will also include campaign administration, data collection & reporting and online community engagement along with ad-hoc administrative tasks.

Tasks and Responsibilities:

Community support

• Managing the community inbox, alongside fellow Community Assistant

• Allocating emails to relevant people

• Replying to frequently asked questions through the community inbox

• Creating canned responses, categorising emails and highlighting priority questions to Engagement Managers & Coordinators.

• Reporting monthly on incoming email trends and patterns, and using this data to  inform  improvements to Community Team resources.

• Updating contact data ad hoc on salesforce.

• Championing the meeting of Team SLAs by providing insights and reminders to colleagues

Community Team

Assist with a range of Community team administrative tasks including those of Working Groups, B Locals, and our Ambassadors programme

Engagement:

• Assist with activities which enable Community engagement including:

• Managing data in salesforce and ensure consistency in existing community databases

• Assist with invoicing and invoice tracking where appropriate

• Supporting our B Corp onboarding process 

• Share B Lab generated content on the B Hive and assisting engagement activities and events such as B Socials & B Corp Month.

• Content creation and content capture

• Occasionally writing content and follow up from events and webinars

• Help to capture content from the community and developing ways to share it (i.e the B Hive)

Skills and Experience

Essential

• Experience in administration or similar role, covering:

  • Customer service- including customer facing communication both face to face and via email

  • Inbox management

  • Using CRM systems and other data management tools

• Great attention to detail and accuracy

• Good problem-solving skills

• Excellent organisational skills, proactive and use initiative to create improvements

• Gathering and analysing information and data, producing reports, recommending solutions

Eligible to work in the UK (we will not be able to provide visa sponsorship)

What we give you

• Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good

• Hybrid and flexible working, we have a high trust environment and are advocates for right place working

• Hybrid working (min 1/2 days per week in office)

• Flexible working hours (based around core working hours)

• Opportunity to work 4 days a week 

• 25 days holiday plus bank holidays (pro rata for part-time staff)

• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days

• Our office is closed between Christmas and New Year, no need to take extra holiday!

• Private Medical and Dental cover

• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme

• 2 paid volunteer days per year

• Enhanced Parental Leave and family friendly policies, including carers leave

• Learning and Development opportunities

• Enhanced Pension and Life Assurance

• Cycle to Work Scheme

• Income Protection policy

• Working in a flexible office workspace

As a Digital Creative at Forward Action, you'll be at the forefront of creating compelling, action-oriented work that drives real-world change. You’ll bring your expertise in copywriting, content creation, creative strategy, and delivery to life as part of a nimble three-person project team, working alongside a Digital Strategy Manager (DSM) and Digital Strategist (DS). 

Together, you’ll cover everything needed to deliver high-impact projects that inspire action, renew and grow partnerships, and make a difference for the causes we support, including established non-profits like Oxfam and Greenpeace, and evolving organising like BiteBack 2030 and the Palestine Solidarity Campaign. 

As the creative lead in your team, it’s your role to ensure that our work consistently shines - whether you’re leading on creative yourself or guiding teammates to deliver to the highest standard. You’ll also play a key part in shaping how our creative approach evolves, harnessing the potential of new channels and trends while ensuring every piece of work is rooted in strategy and designed to deliver results for our partners.

What You’ll Do

Creative Strategy

• Collaborate with the Head of Creative to shape creative strategies that meet partner goals - whether that’s designing a high-converting engagement journey, framing Facebook ads, or mapping out a storytelling email campaign.
• Lead internal brainstorms to unlock the creative potential from your colleagues and develop innovative concepts for everything from lead generation tools to email appeals, always putting our partners’ goals and audiences at the heart.

Creative Development

• Working with DSMs and the Head of Creative to design and co-facilitate creative workshops with partners, using Mural and other tools to spark innovative ideas, while you turn those ideas into impactful creative that drives change.

Copywriting

• Craft clear, compelling copy that mobilises supporters across channels - emails, ads, engagement tools, handraisers, and more. Your words will drive action and deliver results.
• Manage partner feedback with ease, ensuring edits improve the final product while staying true to our data-backed best practices.

Content creation

• Deliver visually engaging static and video ads using tools like Canva.
• Experiment with developing new content types to meet new trends and technologies.

AI Prompt Engineering

• Use effective AI prompting and programmes to streamline creative processes, save time, and enhance outputs. 

Ads Setup & Management

• Build and manage ads (primarily in Meta), ensuring targeting strategies are effective and always optimised for impact.

Builds & Page Setups

• Set up and quality-check landing pages in platforms like Engaging Networks, Impact Stack, and Blueprint (Forward Action’s proprietary platform), coordinating with Forward Action  and partner tech teams on more complex builds to ensure seamless launches.

Reporting & Data Analysis

• Analyse data from sources like Google Analytics and Engaging Networks, using insights to refine and optimise creative approaches. Your recommendations will help partners achieve bigger and bolder results.

Co-owner Contributions

• Bring your creativity and insights to all-team meetings, actively supporting our collaborative culture and ensuring everyone’s voice is heard.
• As an employee owned company, every team member is also a co-owner and expected to play an active role in Forward Action’s strategic development and marketing.
• Deliver on Forward Action’s commitment to creating an anti-oppressive culture, for our co-owners and our partners. 

What We’re Looking For

• 1+ years’ experience of writing and creating action-orientated digital content for campaigning or fundraising.
• A proven track record of writing content that drives action and achieves campaign goals.
• Understanding of email and social ads best practice, with experience of applying it to deliver results. 
• Expertise in social media ads, email strategy, and creating engaging content that mobilises people.
• A creative thinker with the ability to come up with new and engaging ideas that have cut-through.
• Strong project management skills with the ability to juggle priorities and manage feedback in a fast-paced environment to meet multiple deadlines.
• Passion for using digital tools to build a fairer, more progressive society.
• Enthusiasm for digital channels for communications, following trends and identifying how innovations can be harnessed to achieve social progress.
• Nice-to-Have Experience
• We know no one can bring every skill - here are a few extras that would be great to see:
• Familiarity with the charity sector or digital mobilisation.
• Experience with platforms like Engaging Networks, and building or managing paid social campaigns.
• Design and video editing skills for Instagram, TikTok, and other platforms.
• Basic HTML skills and comfort with mass email campaigns.
• A solid understanding of online user experience (e.g. how to lay out a web page to improve conversion rates)
• Experience working in the charity sector and / or experience working in an agency environment
   

At Forward Action, we’re committed to building a diverse and inclusive team. We believe that a variety of backgrounds, perspectives, and experiences strengthen our ability to create impactful work. If you’re passionate about what we do and excited about this role but don’t meet every qualification listed, we still encourage you to apply. We welcome applications from people of all backgrounds, particularly those from underrepresented groups, and are focused on building a workplace where everyone can thrive.

Contact 

If you want any more information about the role or just to have an informal chat about what to expect before applying, please reach out to our Head of Creative at anya@forwardaction. uk

Starting salary: £30,502 (outside of London, with a £3k annual travel bursary)/£34,162 (inside London) Under our Employee Ownership Trust model, all team members will also receive an equal share of the profits each year. The amount will depend on how much profit is made.

Contract Term: This is a permanent, full time contract.

Hours: We work a 30-hour 4-day week, from Monday to Thursday. Please note - as this is a full time role, you are not permitted to undertake any additional regular paid work on the Friday. 

Location: You can work remotely from anywhere in the UK or use our office in London Fields, East London. You will need to be able to come to London once or twice a month for in-person meetings, otherwise most of our meetings are held via video conferencing and all our workflow is built to be remote-first. 

Other benefits and policies: We offer five weeks of holiday a year plus the week between Christmas and New Year, a generous parental leave policy, flexible working options and a good work-life balance, including our four day week. Forward Action is an employee owned company, so all employees are co-owners, who have an active voice in the direction of the company, and share in its successes. 

Read more about our benefits – including working hours, period policy and sustainable travel allowance – in the jobs section of our website.

As our new Head of Museum Service, you will ensure we continue to serve our vibrant and diverse community!

Location: Gunnersbury Park Museum, London

Closing date: 9 a.m. Monday 25th November

Who we are.

Gunnersbury Museum & Park Development Trust exists to provide community benefit including the advancement of education and promotion of social welfare by the effective management, conservation and interpretation of the Gunnersbury Park Museum collections.

As the Head of Museum Service, you will play a key role in planning and delivering high-quality, accessible museum services that meet the needs of the vibrant and diverse Ealing and Hounslow boroughs.

About the role.

With this breadth of our community in mind, the Head of Museum Service is responsible for developing and implementing the Gunnersbury Museum Service’s Forward Plan, which focuses on community participation, exhibitions, and audience engagement.

The aim is to achieve measurable outcomes that advance education and encourage underrepresented groups to participate in museum services and events, which are also key to sustaining the organisation’s prestigious NPO status.

The Head of Museum Service oversees the integration of digital technologies to enhance the management, care, and public access to Gunnersbury’s collections and heritage assets. Working closely with the Senior Curator, you will ensure the highest standards in conservation, management, and interpretation of the museum collection and update relevant policies and emergency plans.

Managing and supporting the Formal Learning Manager to deliver educational programmes, and the Community Programmes Officer to foster partnerships that strengthen community engagement, you will collaborate with the fundraising team to secure grant funding and sponsorship opportunities. Ensuring compliance with national standards, such as ACE Accreditation, is also a key responsibility.

Internally, the Head of Museum Service will build strong relationships with senior colleagues to support the overall management of the Museum and Park, ensuring Gunnersbury is well maintained and operates efficiently.

You will lead the curatorial team in procuring and managing external consultants and contractors to uphold high collection management standards and establish a robust system for impact assessment and key performance indicators (KPIs), culminating in an annual Impact Report for the museum service.

Externally, this role is central to developing strategic partnerships at regional and national levels to expand the museum’s reach and impact. As Head of Museum Service, you will closely collaborate with the Head of Estates and Major Projects to ensure a safe and high-quality visitor experience throughout the various exhibits and collections. Working with marketing and communications teams, you will work to engage priority audiences and build strong relationships with stakeholders through consultations and events.

In terms of general management, the Head of Museum Service is accountable for effectively managing budgets and pursuing income generation through grants and participatory programmes. You will oversee the museum’s curatorial, marketing, communications, and community engagement functions, run team meetings, conduct professional development reviews, and motivate staff and volunteers.

Well-networked and connected, you will take pride in staying updated on best practices in the heritage sector, driving quality improvements to enhance visitor and participant experiences.

Benefits.

• 25 days holiday entitlement + bank holidays
• Hybrid working, flexible-working
• Pension scheme
• Discount in Museum Giftshop
• Discount at Leisure Centre
• Seasonal organic vegetables from the community garden
• Office situated in a beautiful grade II* listed building in a heritage park
• All our salaried staff are invited to join Simply Health, paid for by the organisation

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest.

Applications for this role close at 9 a.m. Monday 25th November.

Senior Parliamentary Officer - House of Lords (0148)

Do you imagine yourself organising a programme of engagement with parliamentary audiences for a leading human rights charity? Do you want to use your skills and experience to build and maintain relationships across the House of Lords? Have you got knowledge and understanding of parliamentary procedures? If this is you, then apply to join us as Senior Parliamentary Officer – House of Lords at Stonewall.

Stonewall is a human rights charity. We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full.

Over the last 30 years, we have helped create transformative change in the lives of LGBTQ+ people in the UK. Our campaigns drive positive change in public attitudes and public policy. We ensure LGBTQ+ people can thrive throughout our lives by building deep, sustained change programmes with the institutions that have the biggest impact on us, whether we're learning, working, praying or playing sport.

As Senior Parliamentary Officer – House of Lords, you would be a key part of a team of driven, passionate people who are working together to deliver our Free to Be Strategy (2021-25). For this role we are looking for an excellent relationship builder who can engage effectively with Peers from across parties to advocate for LGBTQ+ communities. You'll also have experience in drafting timely and accurate policy briefings, a good awareness and understanding of current political issues in the House of Lords, and the ability to mobilise Peers on key issues affecting LGBTQ+ communities and present our priorities effectively.

Our people make up a vibrant, dynamic community. Lots our staff have a personal investment in the work we do, and we come from a wide range of backgrounds. We're proud of this diversity, and of our support for one another – in our teams, our network groups, and our friendships.

Location: London
Salary: £37,535 inside London, £36,035 outside London
Hours: Full time
Vacancy Type: Fixed Term Contract

Closing Date: 4 November 2024

You may also have experience in the following: Senior Engagement, Engagement Officer Programme Engagement, Engagement Manager, Project Manager, Stakeholder Management, Programme Manager, Project Officer, Project Support Officer, Finance, etc.

REF-217 578

Role: Finance Business Partner
Location: London (Hybrid working)
Salary: Competitive, depending on experience
Department: Finance
Contract: Full time

As a Finance Business Partner, you’ll play a pivotal role in driving the financial success of our social research projects. You’ll be the strategic advisor to our research leaders, ensuring every decision is backed by solid financial analysis and aligned with our commercial objectives. This is not just a finance role—it's a chance to shape the future of social research with your commercial acumen.

Key Responsibilities

• Strategic Financial Leadership: Partner with Research Directors to drive financial performance, ensuring projects are delivered on time, within scope, and on budget.
• Commercial Insight: Provide insightful analysis on profitability, project margins, and return on investment, turning complex data into actionable business strategies.
• Budgeting & Forecasting: Lead the financial planning process, from budgeting to forecasting, ensuring alignment with overall business goals.
• Performance Monitoring: Develop and implement KPIs to track project performance, driving continuous improvement and identifying growth opportunities.
• Stakeholder Engagement: Act as the financial liaison between senior management and project teams, translating financial data into compelling narratives that inform strategic decisions.
• Risk Management: Identify and mitigate financial risks, ensuring the long-term sustainability and profitability of our research projects.
• Bids & Costing: Experience working in bids and costing.

To perform any other reasonable duties that NatCen may require that are consistent with the broad nature of the job. 

Skills, Knowledge and Expertise

• Commercial Savvy: You’re more than a number cruncher—you understand the commercial landscape and can navigate it with ease.
• Analytical Excellence: You have a knack for turning data into insights and insights into action.
• Stakeholder Management: You're a strong communicator, capable of influencing decision-makers at all levels.
• Experience: Proven experience in a finance business partnering role, ideally within research, consulting, or a similar industry.
• Qualification: ACA/ACCA/CIMA qualified, finalist or part qualified, with a strong background in financial analysis, budgeting, and forecasting.
• Follow the requirements of our Operating Standards, and also to meet the requirements of all our ISO standards
• Other duties which may be required from time to time

This job description may be changed from time to time at the discretion of management 

Benefits

As well as a competitive salary, an excellent working environment (including a home/office hybrid working environment), you will be working for the largest independent social research organisation in the UK. We are proud of the benefits we offer our employees which include:

• 25 days holiday (plus 8 bank holidays) and flexible working
• Generous company pension scheme
• Life insurance and health cash plan
• Cycle to Work scheme and season ticket loan
• Career development, professional subscriptions support and mentoring support from industry-leading experts.

About the National Centre for Social Research

At The National Centre for Social Research we believe that social research has the power to make life better. By really understanding the complexity of people’s lives and what they think about the issues that affect them, we give the public a powerful and influential role in shaping services that can make a difference to everyone. And as an independent, not-for-profit organisation we’re able to focus our time and energy on meeting our clients’ needs and delivering social research that works for society.

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.

 Supporting the Direct Marketing Manager in delivering growth in income through St John Ambulance’s direct marketing Retention programme via a range of campaigns. You will focus on supporting the Retention strategy which includes using data and insight to deliver across a variety of channels including digital, email, social media, direct mail, telemarketing and SMS.

You will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

About You:

Having worked in a third sector direct marketing role previously, you will have experience running effective national and regional campaigns using a variety of fundraising channels including digital, email, social media, direct mail, and telemarketing. With your good organisational and time management skills you’ll be able to meet deadlines and manage conflicting priorities under pressure. 

You will have knowledge of usability testing, user research methods and conversion rate optimisation as well as an understanding of fundraising regulator guidance, gambling commission compliance and GDPR. 

About The Role

• Manage the delivery of all Retention campaigns from concept through to evaluation, using data and insight to drive creative and production, drawing up schedules, and managing the approval processes
• Work collaboratively with data teams to ensure effective use of supporter profiling for delivery across a range of Retention campaigns
• Manage relationships with external agencies including media houses, designers and printers; to negotiate costs and relevant performance reviews
• Responsibility for collation of all KPI tracking, trend analysis and activity results that feed into the team’s reporting and performance structure 
• Work alongside the Content team to research and develop retention. To gather information, case studies and photos for use in all direct marketing campaigns. Where appropriate, to liaise with external agencies such as designers and copywriters

Please see the job description for more detail 

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please apply below. 

About Us:

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion. 

  We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.