Supporter Engagement Manager Jobs in Bermondsey, Greater London
Do you want to help build a world where no one feels lonely or left behind?
Do you enjoy digital outreach to connect communities of all kinds?
Do you believe everyone should know how to connect with their community?
If you answered yes to all of the above, this could be the role for you!
We’re looking for a Marketing & Communications Administrator with experience and enthusiasm for community outreach to join a well-established and vital organisation. The Marketing & Communications Administrator reports to the Senior Manager – Children & Community and works in a team alongside the Community Development worker to build and enhance all of T&T’s work. The part-time role combines business and creativity to maintain Time & Talents’ voice and presence, connecting with local children, families, adults and older people in the Bermondsey and Rotherhithe areas – that is to say, all of our neighbours! If you are a good communicator, flexible and able to take initiative, this is a fantastic opportunity for you. What we do Time & Talents is a lively, busy community centre in the heart of Rotherhithe, London SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with children and families’ programmes and a range of volunteering projects.
The role
In this role, your key responsibilities will include:
• Maintain social media accounts, website, regular newsletters and promotional materials in close collaboration with programme teams
• Collaborate with management team to create effective, engaging reports to a range of funders and other stakeholders
• Lead on community fundraising initiatives with management team support
• Maintain a unified tone and thematic approach across all media and marketing platforms
About you
You are passionate about the power of community to connect and support people, and you like to work in collaboration with others. You have strong written communication skills and a keen eye for creating visually-appealing, engaging content. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities.
About us
We are an energetic, experienced, and passionate team of 17, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years. This role is 22.5 hours per week, with flexibility for regular evening and occasional weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.
If you would like an informal chat about the job, please email recruitment @ timeandtalents. org. uk with your phone number and a suitable time for us to call. The closing date is 09:00 Monday 7 th October.
All applications to be submitted online through CharityJob. Send a CV and a cover letter of no more than
two sides of A4, explaining why you want the job and how your experience relates to the job description
and person specification.
IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time
to include a well-written cover letter as detailed above. We won’t assess applications without one.
INTERVIEWS: Interviews will take place the week commencing 21 October.
Kings College London are partnering exclusively with Robertson Bell to recruit to an Associate Finance Business Partner position on a permanent basis. King’s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.
Are you ready to help make a significant impact in financial decision-making? As Associate Finance Business Partner, you'll be at the heart of supporting our key stakeholders with in-depth reporting; financial analysis and insights. In your role you’ll assist the Finance Business Partner in crafting strategic recommendations on pivotal financial decisions and offering advice that puts finance at the heart of decision making here at King’s.
Key Responsibilities Include:
- Demonstrating a business partnering approach by facilitating good financial decision making in your areas through provision of tailored support, reports and analysis.
- Acting as the first point of contact for financial matters, dealing with a range of queries from Operational Directorates by signposting them as necessary.
- Supporting the identification of financial risks and opportunities within your areas of support.
- Assisting your Finance Business Partner and other key Stakeholders in the preparation of business cases and financial plans or models for new initiatives.
- Supporting multi-year budgeting activities through our annual integrated planning process, running over a rolling three-year time period.
- Coordinating the regular forecasting and management reporting cycle for your areas of support.
- Monitoring and reporting on budget variances and providing analysis on the causes and implications.
- Developing and maintaining tools including related reconciliations and forecasts, to ensure effective control and monitoring.
- Holding regular reviews of performance against budget and likely outturns, helping stakeholders to engage with financial reports, providing information and guidance to assist in facilitating high-quality forecasts.
- Supporting the implementation of cost control measures and track their effectiveness.
The Organisation:
Through our commitment to exceptional education, impactful research and genuine service to society, we are creating positive change in our communities, both in London and on the world stage. Our Vision 2029 looks forward to our 200th anniversary in 2029 and sets out our ambitious plans in five key areas:
- Educating the next generation of change-makers;
- Challenging ideas and driving change through research;
- Giving back to society through meaningful service;
- Working with our local communities in London;
- Fostering global citizens with an international perspective.
The successful candidate will:
- Be a part- or newly qualified Accountant with experience in management accounting.
- Have good experience in budget building and profiling in monthly reporting and forecasting.
- Be competent in delivering reports and commentary to senior stakeholders, aiding in their decision making.
- Have effective communication skills and be a proactive individual with a drive for self-development.
- Be an advanced user of Excel, with the ability to perform pivot tables, VLOOKUP’s and basic data modelling.
- Self-motivated to add value and streamline processes or other business improvements.
The successful candidate will be based in their central London office and benefit from a hybrid working pattern.
Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Head of Corporate Partnerships
Manager: Director of Income & Engagement
Direct reports: 4
Location: Hybrid work with 40% from Breaking Barriers’ office in London (71-91 Aldwych, WC2B 4HN)
Salary: £50,000 - £54,000
Hours: 5 days per week (37.5 hours) but open to part-time (26 hours minimum), and flexible working arrangements.
Contract: FTC for 1 year (maternity cover)
Overall purpose
The Head of Corporate Partnerships is a key leadership role within the Income and Engagement Directorate. Breaking Barriers’ relationship with corporate partners is the USP upon which our growth and success as an organisation has been built. The Head of Corporate Partnerships has accountability for generating income, impact and influence from the private sector, and for leading a high-performing team to achieve ambitious growth and scale for refugees around the UK.
As Breaking Barriers has grown from a start-up organisation to a now 60-strong team raising c. £4m and supporting more than 1,200 refugees annually, our corporate partnerships have expanded beyond our original London base to be nationwide partnerships with a wide range of businesses and employers. Our corporate partners have been crucial in enabling our growth and will be crucial to delivering upon the ambition of our 2030 goals. The Head of Corporate Partnerships is an essential role that will make this ambition a reality.
You will lead a team to deliver outstanding partnerships management of a range of strategic and multi-faceted relationships with a portfolio of c.50 businesses alongside leading strategy for business development. Leading by example you will own a number of our key relationships to drive growth, whilst bringing your experience to bear to coach your team and ensure structures and processes are in place to enable high performance.
You will be:
- a creative and strategic thinker who doesn’t feel bound by traditional approaches to charity / corporate relationships,
- a keen collaborator, working closely with colleagues in our Services directorate to deliver high impact employability programmes for our refugee clients, and with the Head of Philanthropy and Head of Public Engagement to identify and drive cross-fundraising opportunities,
- an outstanding communicator, comfortable and confident in your ability to engage a wide range of stakeholders across the worlds of CSR, DEI and employability, and across the private, public, and third sectors representing Breaking Barriers at a senior level.
The Head of Corporate Partnerships will be part of Breaking Barriers’ Joint Leadership Team and will have overall strategic and budget responsibility for Corporate Partnerships. They will be a visible leader within the Income and Engagement Directorate and across the organisation, and will contribute to a culture of creativity, growth, innovation and entrepreneurialism that will drive us to achieve our 2030 goals.
This is a hugely exciting opportunity to join an entrepreneurial organisation with an enviable track record of growth, and a leadership team and Board prepared to back investment in fundraising. The Head of Corporate Partnerships will be someone driven and excited by the opportunity to develop further a function operating to the highest standards and generating impactful and innovative partnerships with a diverse group of businesses. They will be motivated to ensure that all people of refugee background in the UK have a fair chance to gain meaningful employment and will be ambitious to play a central role in helping Breaking Barriers to achieve it's 2030 goals.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Sunday 29th September. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Are you passionate about performing arts and looking for your next role in fundraising and development? The Actors’ Benevolent Fund (ABF) has exciting ambitions for the future and we have created a new Head of Fundraising position to drive forward our plans.
This is a fantastic opportunity to bring your fundraising experience and make a mark in creating a brand new fundraising function for a charity with an illustrious history. Since our foundation in 1882, the ABF has been dedicated to supporting performing arts professionals in times of need – we continue to be there for talented professionals that bring joy and inspiration to so many.
You are likely to have developed your portfolio of fundraising skills over time in an arts and cultural sector charity and can demonstrate experience in securing fundraising income, particularly in securing five and six figure donations. You will join a small, friendly team based in London’s famous West End theatre district, responsible for providing support of over £1.5M per year to actors and stage managers. Now, as we begin a new strategic direction, our case for support is more compelling than ever. It is an exciting time to be joining the charity - our new strategy, ‘Acting for Impact’, has a bold ambition to achieve meaningful change for the professional performing arts community - to help more people, in more ways - the Head of Fundraising will be central to achieving that.
This full-time role is based at our office in central London a minimum of three days per week, with some flexible working. The salary is within the range of £42,000 to £48,000, dependent on experience. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.
The application deadline is midnight on Monday 14 October, and interviews will be held on Tuesday 22 October at our offices in Adam Street, central London.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Consultant role will support the Director and Mobilise team to coordinate and deliver a range of projects supporting our clients. This new and exciting role is well suited to an individual that enjoys building new connections, working with and supporting people and organisations to learn and develop, values working to a high standard and wants to bring about change. The post holder's duties will primarily focus on providing capacity building support to third sector organisations alongside organising events, undertaking community outreach, building and maintaining relationships and networks, writing reports based on analysis and research, and engaging with clients and project stakeholders to prepare bids and deliver new work.
Main Duties:
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Plan and manage projects to ensure activities are delivered effectively to timescale and budget
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Plan and deliver fieldwork, outreach projects and events to engage residents and organisations
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Work as part of a team to deliver projects with associates and partner companies
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Undertake research and data collection, including resident engagement activities
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Lead and support the design and delivery of workshops, training opportunities, and resources to support NFP organisations on a range of key capacity building areas
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Undertake organisational health checks and keep accurate and up to date records
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Undertake monitoring and evaluation activities
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Help create content and materials for communications purposes and social media
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Work closely with project leads to prepare reporting and supporting documents
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Support the development of Mobilise Public Ltd and its people, including supporting the development of tenders and proposals
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Any other tasks as directed commensurate to the role
Skills, Knowledge & Experience Required (Essential)
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Supporting/Working with or in not for profit (NFP) organisations, in particular voluntary, community and/or social enterprises
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Knowledge of key areas that create a strong and sustainable NFP organisation
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Knowledge or experience of working with NFP organisations of different sizes from grassroots to key anchor and national level organisations and a clear understanding of their current challenges
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Facilitating and developing or supporting events, workshops, focus groups or other similar activities
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Delivering fieldwork and outreach approaches to successfully recruit and engage a wide range of people and organisations
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Help identify an organisation’s development needs
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Excellent people skills that enable you to work sensitively and build trust to develop working relationships with a diverse range of people, organisations and clients from different sectors
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Excellent written and communication skills with the ability to tailor messages to different audiences and present information clearly and confidently
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Works to a high standard with attention to detail, management and organisation
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Effectively use a range of software including Microsoft Office, Google, and ideally other digital/online platforms
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Self-motivated with an ability to work independently as well as part of a strong team and work on multiple projects
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Right to work in the UK
Desirable:
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Experience at undertaking organisational diagnostics and/or skills audit and developing learning plans
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Experience of working in or with social housing and local government organisations
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Experience of designing and delivering successful training or coaching sessions to successfully build the capacity of NFP organisations in person and virtually
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Developed tools and resources for NFP sector organisations
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Experience or involvement in civil society – working with communities, volunteering, fundraising, community organising etc
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Expertise in data analysis, IT systems
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Knowledge or experience of digital engagement tools, social media, and/or AI as pertinent to the role
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Strong analytical skills
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Experience in creating and analysing surveys
Key Terms
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Salary Range: £27,500-£38,000 (FTE), depending on experience
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Negotiable full or part time hours – (minimum of 0.6 FTE). The role is open to compressed working in accordance with the needs of the job
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Home and remote working with one day or more per week at a shared office
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Some travel required within London and England which may include overnight stays according to the needs of contracts (anticipated travel days 2-3 days per month)
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Occasional evening / weekend work required
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25 days paid leave per year plus bank holidays (pro rata)
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Statutory sick leave & pension contributions
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Probationary period applies (3 months)
- Notice period 2 months (1 month during probation)
We are also recruiting for associates to join us on a freelance basis. Please contact us for more information.
At LMSU, being student led is one of our core values. Student groups/communities play a vital role in building a community of like-minded individuals at LMSU, we have one of the most diverse student body’s that are always coming to us to make their ideas come true. As the Student Communities Coordinator, you play a vital role in making this happen, through your guidance and leadership you have an impact on students’ life to give them the best experiences and skills to develop themselves and build a community at London Met. You will support with event management, finances, team building, risk management, University policies & procedure and other training. Working with students to be the best student group leaders they can be and take these skills with them for their future.
If you believe this role is for you, why not apply today.
To apply please send your CV, and a Cover Letter which outline how you meet the person specification in the Job description (No more than two A4 pages).
We are committed to maintaining a diverse workforce, as we understand the importance of having staff with varied lived experiences and backgrounds that reflect various needs of our student community. We welcome applications from all, and we strongly encourage applications from people of ethnic minorities, people with disabilities, people with dependants and people who identify as LGBTQIA+. We conduct anonymous shortlisting, and all our interview panels have Unconscious Bias Training to support a fair recruitment process.
The client requests no contact from agencies or media sales.
We are seeking a Head of People and Operations to join our Senior Leadership Team. This is a multifaceted role, leading the people and culture agenda along with responsibility for the smooth running of our operations, including overall office management and managing our IT provider.
Reporting directly to our Chief Operating Officer (COO), the successful candidate will be both forward thinking and focussed on long term sustainable improvements as well as hands on, developing initiatives that will improve efficiencies and ways of working throughout FNF and will have proven experience in working in an operational role within a similar sized environment.
Principle Duties and Areas of Responsibility
People and Engagement
- Work closely with the Senior Leadership Team on the development and delivery of a people plan that drives engagement and performance. This includes proactively listening, learning and acting on feedback from our people engagement survey
- Lead on all aspects of HR, including recruitment, onboarding and performance management, staff benefits, leave allowances and mandatory learning.
- Responsible for managing our employee relations provider, ensuring that their service is fit for purpose and supporting all managers within the charity
- Work with our Occupational Health outsourced service to ensure that we are providing our people with an effective occupational health solution
- Create an approach to reward and recognition that celebrates success and encourages people to go above and beyond and making a difference for FNF, fully utilising our recognition platform
- Lead on the diversity, equity and inclusion agenda, ensuring that inclusion is considered throughout the employee lifecycle
- Work with our Marketing and Communications team to drive internal communications including our newsletter and team meetings
- Champion and embed the new values and behaviours across FNF, ensuring they are reflected in HR policies, practices and employee engagement initiatives to drive a positive and inclusive workplace culture
Policy and Governance
- Ensure that the people KPIs are monitored each month, looking at any themes and trends and associated actions
- Develop and maintain people policies and processes which are fair, transparent and comply with relevant legislation promoting FNF as an employer of choice.
- Maintain all employee records in line with regulation and organisational policy ensuring that all information is up to date and relevant
- Provide transparent and clear people and workforce information to the Board along with the relevant FNF committees
- Work collaboratively with our Finance team and Pension administrator to effectively manage the FNF salary exchange pension
Health and Safety
- Ensure that health and safety standards are met across FNF, this includes the communication of health and safety policies to ensure they are understood and adhered to
- Conduct regular risk assessments across all areas of FNF including office spaces, remote working environments and any other areas where the charity operates
- Establish and maintain an effective system for reporting, managing and investigating accidents, incidents and near misses
- Work with external partners to keep up to date with changes in legislation and to conduct the annual health and safety audit and ensure that any recommendations are implemented promptly
IT
- Act as the primary point of contact between FNF and the IT provider, ensuring clear and effective communication to ensure they deliver high quality services that meet our needs
- Review and manage the IT service contract ensuring that all terms and SLAs are monitored as well as considering value for money and service experience
- Manage the budget for the IT function at FNF
- Maintain an inventory of IT assets (hardware, software licenses etc) and ensure they are properly managed and documented. This includes the procurement and disposal of IT equipment as needed.
Office Management / Administration
- Partner with managed office provider to ensure that all services are delivered as per the contract, building a strong working relationship with the building and facilities team
- Ensure that the office environment is well maintained, welcoming and conducive to productive work
- Oversee the management of office supplies, ensuring that stock levels are maintained and ordered are placed
- Implement best practices in office management, including document management, filing systems and communication protocol
- To identify areas across the charity where processes, systems and collaborative working can be made more efficient, and support the team in implementing improvements
Person Specification
Experience, Knowledge, and Skills
- Relevant professional qualifications in business administration or a related field would be desirable
- Previous experience working in a similar varied role ideally within the non-profit sector
- Demonstrable experience in reviewing and improving processes to enhance efficiency and effectiveness
- Previously managed HR activities such as recruitment, onboarding, performance management and engagement
- Experience in development and implementing policies and procedures, ensuring compliance and best practice
- Knowledge of managing relationships with vendors, including SLA’s and contract terms
- Highly organised with strong multitasking abilities, juggling different pieces of work and meeting deadlines
- Strong analytical and problem solving skills
- Exceptional verbal and written communication skills, interacting with people internally and externally
- Excellent analytical skills with the ability to distil and communicate information in a way that is easy to understand
Competencies
- Proactive and committed to continuous improvement
- Adaptable and flexible to changing circumstances and handling unexpected challenges with resilience and flexibility
- Demonstrates a high level of integrity and professionalism
- Able to demonstrate strong leadership inspiring teams through collaboration and communication
- Develops and establishes strong relationships both internally and externally to enhance organisational partnerships and drive success
First interviews will be held: w/c 14th October 2024
Strictly no agencies please.
The client requests no contact from agencies or media sales.
SignHealth is partnering exclusively with Robertson Bell to recruit a Credit Controller on a permanent, full-time basis. SignHealth aims to improve healthcare and access to health services for deaf people. As well as campaigning, research and health promotion, we provide supported living schemes and outreach for deaf people with mental health problems. We provide a national Advocacy and Counselling service and support for deaf victims of domestic abuse.
This role will be responsible for the collection of service contract debtors, as well as care fees from self-funding and local government authority residents. The role will interact with a wide range of stakeholders and will deliver excellent customer service – working proactively to reduce any barriers to debt collection and to improving SignHealth’s debt collection processes at a time the organisation is forecast to grow rapidly and significantly.
The key responsibilities of this Credit Controller role include:
- Raise all sales invoices (recurring and ad hoc), for SignHealth in an accurate and timely manner.
- Work with the Accountant and Head of Finance to develop and maintain accurate invoicing schedules.
- Work with colleagues across SignHealth to ensure that accurate invoices are raised – e.g. to account for changes in service delivery
- Build and maintain strong relationships with customers and other stakeholders to ensure prompt payment and resolution of billing disputes
- Proactively chase outstanding debts through telephone calls, emails and letters
- Perform monthly sales ledger reconciliations and check for anomalies, work with other finance team members to reconcile statements to the accounts
- Provide regular debtor status reports to the Accountant and Head of Finance – contribute to the development of management information for ELT including the cash flow forecast and debtor aging – as well as drafting written commentary for the management accounts
- Maintain accurate contact and contract information for all customers
- Contribute to the development and implementation of process improvements and recommend internal process improvements
- Take an active role in aiding managers’ and team members’ understanding of their financial responsibilities
More about SignHealth:
Every hour of the day, someone from SignHealth is working to improve the health and wellbeing of Deaf people.
Our work is varied and aims to promote easier access to healthcare and information. We partner with the NHS and other services and take on projects, carry out research, and raise awareness.
We also deliver our own services to reach Deaf people in our shared language in their moment of need, through domestic abuse support, therapy, advocacy, and residential services.
The successful candidate will have:
- AAT qualification or qualified by experience
- Proven experience in credit control – ideally with NHS ICB/CCB and Local Authority experience
- Experience with finance systems such as QuickBooks etc
- A background working in the charity or social care sector ideally
- Effective team player able to work on your own initiative as well as part of a team
- Strong organisational and time management skills, including the ability to prioritise workload and work within strict deadlines
This opportunity will be based remotely and offers excellent benefits including 25 days annual leave (excluding bank holidays), two additional wellbeing days and a Defined Contribution Pension Scheme.
Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!
Job Title: Marketing Membership Officer
Team: Supporter Experience & Engagement
Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)
Hours:21 Hours per week
Salary on appointment: £14,742 - £16,216 per annum*
*This role sits within a pay grade with a pay range of FTE £24,570 to £27,027. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.
It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.
Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.
Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.
Purpose of Role
The Membership Marketing Officer plays a critical role in supporting the Membership and Supporter Experience Team by providing administrative support as well as a bit of creative marketing flair. This is the perfect role for someone looking for their first step in recruiting and retaining supporters.
We're looking for someone with a passion for engaging and inspiring supporters. Enthusiasm is key.
This role involves handling administrative tasks, data management, and providing support for various multi-channel membership campaigns to help the Ramblers grow our supporter base and income.
If you think you’ve got what it takes to be our new Membership Marketing Officer, we’d love to hear from you.
Key responsibilities
- Support our key marketing projects including gift membership, private site, telemarketing, our annual member survey and renewal journey.
- Support the distribution and creation of promotional resources, regularly checking stock levels, and re-ordering or refreshing materials as needed, liaising with external suppliers such as print or mailing houses and delivering to budgets and deadline.
- Support the creation of e-communications, including emails to prospective members. This may include proofing content, sourcing images, checking data, building emails and reviewing content requests with support from the team.
- Provide regular impact communications and surprise and delight moments to our suppliers and fundraisers acting on our behalf
- Source inspirational stories from our walking groups and volunteers, to help support growth of our membership community.
- Check data from our Data Team and from our suppliers to ensure it is accurate and in the right format. Provide data as needed to suppliers.
- Co-ordinate across teams to ensure data is provided in a timely fashion
- Check data is lasered correctly on printed materials, raising any concerns appropriately with suppliers
- Coordinate call listening for our core calling programmes, liaising with our volunteers and providing summary of feedback to our suppliers.
- Handle inbound enquiries coming into the team, take simple actions from these enquiries, or escalate as appropriate
- Save relevant reports, track performance and report to the Head of Membership and Supporter Experience anything notable
- Send relevant reports and feedback to suppliers
- Update a weekly tracker sheet of performance across all channels
- Provide additional support as required in responding to Facebook comments on our acquisition adverts
Impact
- Enables the Ramblers’ to effectively manage our marketing efforts to recruit and retain members and supporters.
Other
- To undertake such other duties as may be reasonably required of the post holder by the Ramblers.
- Engage and proactively develop excellent working relationships across the organisation.
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.
The Person
Knowledge, skills and experience
Knowledge
This section specifies the theoretical understanding or specific expertise needed for the role
- Understanding of basic marketing practices
- Some familiarity with data protection laws and confidentiality principles
Skills
This section details the specific abilities and competencies required to perform the job effectively:
- Strong administrative and organisational skills
- Excellent attention to detail and accuracy
- Able to handle multiple tasks and prioritise effectively
- Good communication skills and ability to liaise with internal and external stakeholders
Experience
This section specifies the practical, hands-on experience required for the role:
- Experience working in an administrative role (volunteer, work experience or job)
Desirable:
- Experience in working in membership or customer service roles
- Familiarity with CRM systems and/or excel
Personal Attributes
- A team player, able to develop collaborative, strong and effective working relationships
- Empathetic and patient, with a genuine desire to help supporters
- Positive and professional attitude
- Proactive and self-motivated with the ability to work independently
- Interest in walking and/or being an advocate for the outdoors and natural environment.
The Ramblers promote diversity and welcome applications from all section of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate. NHS Providers has all trusts in England in voluntary membership, collectively accounting for £124bn of annual expenditure and employing 1.5 million people.
This role supports the delivery of NHS Providers’ public affairs strategy in the interests of NHS trusts and foundation trusts, including parliamentary, government and stakeholder relations.
We are looking to recruit someone who is passionate about parliament, public affairs and policy to join our team to support the delivery of our ambitious public affairs and stakeholder management programme.
The postholder will support our parliamentary, government and stakeholder engagement, with the aim of ensuring that the voice of our members is heard across Westminster and Whitehall and that our influence as the voice of the NHS frontline is strengthened with key decision makers. This includes helping to ensure that trusts and NHS Providers colleagues are well-briefed on key parliamentary and government developments and providing administrative support to the public affairs team.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
The client requests no contact from agencies or media sales.
Bring your environmental passion for rivers to life!
The South East Rivers Trust (SERT) has an exciting opportunity for an enthusiastic individual who is keen to gain more experience in river and catchment enhancement work - making a positive, lasting difference to the aquatic environment in the south east of England.
The Role
The Water and Land Stewardship Team (W&LS) lead the identification and delivery of Nature-based Solutions (NbS) to improve rivers and catchments across the South East. Through evidence, stakeholder engagement and on-the-ground experience, this new senior role will lead and develop NbS project opportunities. You will aim for impact, scale and collaboration.
You will be responsible for delivering projects to scale up NbS across the SERT area, and lead the ‘South East demos’ for the Ofwat Innovation Mainstreaming Nature-based Solutions project, a flagship five-year innovation project with water industry partners across the UK. Working with colleagues at SERT to deliver NbS measures on the ground will give you the opportunity to make a real difference, using this to help regulators and policy makers address barriers and build enablers for NbS at scale.
You will lead walkovers, report on project opportunities identified, and develop projects on the ground, including natural flood management, riparian corridor enhancement and land management to increase catchment resilience. You will work closely with land managers to co-design feasible NbS options delivering multiple benefits. Your recommendations will be informed by data and evidence, and part of your role will be contributing to the effective collation of this across the Trust and the region. This will include identifying and reviewing nature market opportunities including through Biodiversity Net Gain, water resource, natural flood management and water quality, and you will look to capitalise on these opportunities and find ways to combine them with public funding (e.g. developing agri-environment schemes) to develop blended funding approaches. Working with our regional water companies, you will use your understanding of their drivers and processes to find ways of delivering more nature-based solutions with them in our catchments, building on existing relationships and projects within the Trust and the wider Rivers Trust movement.
Crucially, you will take a collaborative partnership approach, building close relationships with our regional water companies, farmer clusters and other NGOs as well as regulators and local authorities, and provide a vision for these stakeholder groups to drive improvement of our rivers and catchments.
This role is varied and allows for an individual to take ownership for their own projects, seeking and developing resolutions whilst working collaboratively with several organisations and individuals, as well as learn new skills and grow within a supported environment. You will be personable and inquisitive, enjoy working with evidence, be able to explain technical concepts in simple terms, engage positively with partners, and be passionate about rivers and the environment.
While the role covers the entire SERT area, we expect to develop a geographic focus towards either the East (Sussex, Kent) or West (Hampshire, Berkshire, Surrey).
Please see the full Senior Project Officer job description for more information.
The closing date for applications is Sunday, 29 September 2024.
Interviews will take place Friday 4 – Tuesday 8 October 2024.
Interested?
Please click the apply button to be taken to our website, where you can download the Job Application form and complete your application.
We help rivers thrive again for communities and nature.
The client requests no contact from agencies or media sales.
Job Title: Information & Advice Helpline Officer (Maternity Cover)
Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)
(Some flexibility with hours/days may be possible)
Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)
Location: This role operates from our office in Thornton Heath
Salary: £8542.58 pro-rata from FTE of £25,627.74
Background to the Role
Do you have helpline or call centre experience? Are you good at communicating on the telephone? Do you enjoy helping people to find information and solutions to challenges? Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.
Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card. You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.
Main Duties (but not limited to)
- Providing information and signposting to callers to our Helpline and to people enquiring by email
- Entering new client referrals on our database and recording each new enquiry on our systems
- Supporting and supervising volunteers within the I&A Team
- This list is not exhaustive.
Responsibilities will include (but are not limited to)
- Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
- Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
- Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
- This list is not exhaustive.
CVs will not be accepted.
Closing date: 12pm, Friday 18th October 2024
Interview: Thursday, 24th October 2024
This post is subject to a Disclosure and Barring Service check.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Sponsorship Operations Team Leader
Location: Hybrid, Old Street, London
Salary: £38,206 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Fixed term until 24 October 2025 (to cover internal secondment)
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future.
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
The Supporter Engagement and Operations team is the heart of our supporter engagement and retention at Plan International UK. The team ensures that Plan effectively communicates with its supporters and delivers key logistical requirements for our fundraising, ensuring the smooth functioning of our day-to-day operations. We are now looking for a dynamic and experienced person to lead the Sponsorship Operations team to deliver an exceptional service to our supporters in the end-to-end delivery of the child sponsorship process workflow and sponsorship operations and maintaining quality sponsorship data to enhance the sponsorship experience.
Key deliverables will include delivering the end-to-end processes required for child sponsorship in a timely, efficient, and compliant way; ensuring up-to-date and accurate procedures and guidance exist for all sponsorship operations; prioritising the team’s workload to meet service level agreements and proactively looking for opportunities for continuous improvement to enhance the sponsor experience by reviewing and evolving our processes.
You need experience of safeguarding, child protection and a strong understanding of Data Protection 2018 / UK GDPR – for data protection. You’ll also be responsible for providing leadership that promotes inclusivity, excellence, and teamwork within the Operations teams.
In this role, you’ll have the opportunity to make a real impact while leading a team that is passionate, innovative, and committed to our cause – if this sounds like something you’re interested and experienced in, we’d love to hear from you.
The deadline for applications is 23:59 on Monday 30 September 2024
Interviews will take place on Thursday 10 October 2024
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
REF-216952
Fundraising Administrator
What we offer
- £11,600–£12,400 per annum (£29,000–£31,000 pro rata) including London weighting.
- 10 days annual leave (increasing with service).
- Generous pension contribution and wellbeing support.
Key requirements
- Proven administrative experience, supporting a small and busy team.
- Experience of working with CRMs/Databases including at the roll-out and development stage.
- Strong research skills, including the ability to search for reliable information online, with excellent attention to detail.
- Excellent communication skills, both verbal and written.
- A genuine and enthusiastic commitment to the values, vision and goals of the Prison Reform Trust.
About us
Prison Reform Trust (PRT) is a registered charity with around 30 staff, volunteers and placements. We are working to create a just, humane and effective prison system by influencing decision-makers opinion formers and the public to:
- Reduce the use of prison
- Improve conditions for prisoners
- promote equality and human rights in the criminal justice system.
Apply by 11:59pm on Sunday 6 October 2024
To achieve positive change for people in prison and the wider criminal justice system.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Senior Keyworker
Salary: £26,000 - £32,000
Location: Finsbury Park Office
Hours: 35 Hours per week
Contract: Fixed term until 2025 (possibility to extend to 2026)
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Working as a Senior Keyworker you will be responsible for supervising a small group of keyworkers, planned and ad-hoc supervision is an integral part of the Senior role, and you will be supporting keyworkers with monthly supervision and have oversight of safeguarding for the women they work with. You will be supporting the quality control for the region which will include dip-checks and data input.
About You:
To be successful as the Senior Keyworker you will need the below experience and skills:
You will have an in-depth knowledge of the range of needs and interventions required for women offenders. The ability to lead a small team to deliver inclusive, innovative and professional services. The ability to not only maintain own a small caseload of women, never compromising on quality engagements, but also to role model best practice and lead a team of Keyworkers
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: 6th October 2024
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.