Supporter care manager jobs

Introduction

The National House Project (NHP) supports Local Authorities to work with young people to give them the knowledge, skills and confidence to live connected and fulfilling lives. By developing a community of support, completing the House Project Programme and being able to make their house a home young people can look forward to a positive future.

This is an exciting time to join NHP and we are seeking a skilled and experienced professional who can support our vision to ensure that young people leaving care live connected and fulfilling lives.

About the role

Whilst the House Project approach sets out a clear pathway for young people to move into a house that becomes their home, being in the House Project is so much more than an offer of accommodation.

Staff working in the projects are trained in relational and trauma informed approaches. They use a psychologically informed practice framework to work with young people in both groupwork and individual settings and this work is supported by social pedagogical approaches. Working with young people in a groupwork setting and offering individual direct support enables the development of relationships and shared experiences which allows young people to be involved in the running of their LHP and central to the decisions that are made about them.

NHP provides a framework and not a model and whilst LHPs must keep to the fidelity of the approach, local environments and the young people themselves will determine how projects proceed.  This is where you will come in as a practice lead. With knowledge of child development, attachment styles, trauma informed care, the care system and the House Project approach you will support staff in LHPs to work in ways to develop practice that puts young people at the heart of the decision-making process and supports the local ‘system’ to improve how young people leave care.

As a Practice Lead you will have responsibility for a number of LHPs and will:

• Ensure that LHPs have young people at the heart of the decision-making process and that practice is evidence based and trauma informed
• Ensure that LHPs adhere to the fidelity of the approach whilst flexing to accommodate local arrangements
• Manage risk and deal with trauma at an individual, organisational and systemic level, turning these challenges into opportunities for change with improved outcomes for the young people.
• Work with the Care Leavers National Movement as well as the core team to ensure that young people continue to drive their own LHP and develop practice at both a local and national level

This is a rare and exciting opportunity for someone with a commitment to making a difference to the lives of young people through imaginative new models of social care and therapy and the scaling of the approach to make a difference to policy, practice and outcomes for young people at a national level.

You will have primary responsibility for supporting LHPs in The North.  

For detailed information see full Job Description and Person Specification attached.

You will be responsible to the Deputy Director NHP and will deputise for them when required.

You will be based at the NHP office in Crewe for a minimum of 2 days per week, but you will be expected to travel to LHP and attend meetings across the country on a regular basis.

Benefits include:

• 31 days annual leave plus bank holidays
• 10% pension contribution
• Salary sacrifice options
• Hybrid working
• Professional development opportunities

Safeguarding Statement: NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies.

Recruitment Agencies: We do not accept unsolicited CVs from agencies.

General Requirements: Right to work in the UK, two professional references, and a DBS check.

Find out more:

If you’re excited by the opportunity to build something transformative, we’d love to hear from you - 

You are invited to join the online briefing on Friday 16 May 2025 2pm

Please register in advance for this meeting: https://us06web.zoom.us/meeting/register/JES0vut8RUW5NlM9Tfbi4w

After registering, you will receive a confirmation email containing information about joining the meeting.

How to Apply

• Submit your CV and cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by 23 May 2025. Apply Now.

We welcome applications from all backgrounds. If you require adjustments during the process, let us know.

Interviews are due to take place on Friday 6 June.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

The philanthropy and special events team are an ambitious group of relationship fundraisers that are committed to delivering significant growth over the next five years. Charitable trust grant-funding has a key role to play in this, with our particular focus on provision of long-term committed funding for the organisation.  

Our existing portfolio of charitable trust and foundation supporters includes a number of high-profile and high-value partnerships, sustained over decades in many cases.  

We’re now seeking to increase, diversify, and drive our trusts fundraising programme to the next level. These roles will achieve this by significantly uplifting our conversion of prospects to major six-figure supporters. Working across our organisation, you’ll identify and match areas of our work with the philanthropic vision of our prospects; and create compelling propositions to secure high-value long-term funding.  

Now is an exciting time to be joining our team, with a new organisational strategy under development, new leadership, and a host of achievements being delivered for people facing breast cancer; meaning we have lots of opportunity to engage with new prospects and existing supporters.  

About you

We’re looking for someone with a passion for making a positive impact through relationship fundraising. You’ll be responsible for securing new six figure plus partnerships for the organization and helping to grow our portfolio of charitable trust and foundation major supporters. You’ll build a wide knowledge base and strong understanding of our important work to effectively engage with new, potential and existing supporters. With a keen eye for detail, adept writer and articulate in presenting, you’ll be equipped to maximize on every communication opportunity. Thriving in a team setting, you’ll play a supportive role to our wider team fundraising goals.

Or

You’ll play a supportive role to our wider team fundraising goals while thriving in team setting. If you’re looking for a role with line management responsibility and have the ability to develop a team member then our role that works closely with our trust officer could be the opportunity for you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in either our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. Please state clearly which role you are applying for (with or without line management responsibility) in your supporting statement. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on 8 May 2025

Interview date 16 May, 20 May or 21 May

Do you enjoy working with data and systems, and delivering excellent service?

We're looking for an Income Officer to support the fundraising team at the Motor Neurone Disease (MND) Association by processing income accurately, maintaining data integrity, and providing excellent supporter care. This role is key to ensuring we can continue to deliver and grow our work.

Key Responsibilities:

As Income Officer, you'll play an important part in ensuring all income is accurately processed and allocated, while maintaining high standards of supporter care.

• Process income from various channels using the Raiser's Edge database, ensuring accuracy and consistency
• Allocate restricted income in line with supporter requests
• Build and maintain positive relationships with supporters to understand their giving intentions
• Respond to telephone, email and written queries, including complex cases, with professionalism and care
• Oversee regular giving from over 7,000 supporters via Direct Debit, Standing Order and Payroll Giving
• Manage data across multiple systems including Access databases, ensuring data integrity and accuracy
• Conduct Gift Aid audit checks before HMRC submission, supporting income generation of approx. £1 million annually
• Ensure compliance with Data Protection, HMRC and audit requirements when handling sensitive supporter data
• Contribute to process improvements by identifying and helping implement innovative solutions
• Collaborate with teams across the organisation to support shared goals and effective ways of working

About You:

You'll be an organised and detail-focused Income Officer with strong technical and communication skills.

• Confident using databases and experienced in accurate data processing
• Familiar with financial processes and procedures
• Comfortable working with donation platforms and processing systems
• Skilled in problem solving with a practical and thoughtful approach
• Advanced user of Microsoft Office, especially Excel, Word and Outlook
• Clear and professional communicator, both written and verbal
• Able to prioritise your workload, manage multiple tasks and meet deadlines
• Enjoy working collaboratively with others, bringing a positive and flexible mindset

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: Hybrid Working & Flexibility: This role offers hybrid working with a 2-3 days minimum office attendance per week.

(5 days per week office-based training is required for the first 8 weeks. Flexibility to attend the office more regularly on occasion may be also be required to meet business needs.)

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Technical ability to use databases & proven ability to process and check data accurately and consistently
• Experience of commercial financial processes and procedures
• Understanding or transferable experience in working with processing systems and donation platforms

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If this Income Officer opportunity sounds right for you, we'd love to hear from you. Help us make a difference-one transaction at a time.

Head of Supported Living (North)

Salary: Up to £62,000 + Expenses

Location: North Yorkshire area - Regular travel throughout Danby, Malton and Middlesbrough.

Full Time, Permanent 

Hours: 37.5 hours/ week

Closing Date – 5th May 2025 

1st Interview – W/C 12th May 2025 (Remote) 

Stakeholder Interview - W/C 19th May 2025 (Remote) 

2nd interview –  19th/ 20th May 2025 (In person – will be at one of the locations above) 

Within this new role, the Head of Supported Living will be responsible for overseeing and developing supported living services for adults with learning disabilities within the charity.

The role ensures that services are person-centred, high-quality, and compliant with regulatory and organisational standards, while empowering individuals to live independently and achieve their goals.

Leading culture and change with experience, integrity, collaboration and transparency sits at the heart of the role. The role responsibilities will ensure that the Trust is able to support more people with a learning disability, autism and mental health problems to lead healthy, active and equal lives.

Our ambition is to become a leader in social and green care integration through the alignment of the personalisation agenda, technological enhancement and advancement and holistic health and wellbeing. To achieve this ambition, we will transform our services to ensure that they are effective, efficient and impact and outcomes focussed.

The role will be responsible for continuous, value for money, service enhancement and will deliver significant growth ensuring close and meaningful relationships with authorities, commissions and private markets resulting in increased funding and healthy waiting lists for the homes and services provided. The post will be responsible for a significant budget and will require the financial acumen to manage this effectively.

As a direct report to a member of the Executive Management Team (EMT) the role becomes a member of the Senior Leadership Team (SLT) and will be pivotal in delivering an ambitious transformation agenda and delivering the charities Brilliant Future Strategy.

What you’ll bring to the role:

·Professional Housing Qualification level 5 or above, with knowledge of housing management and housing legislation.

·Safeguarding Adults Level 5 or equivalent / Leadership in Health and Social Care level 5 or equivalent – are desirable not essential to the role

·Experience of leading housing management services within a context of delivering supported living.

·Knowledge of Care Quality Commission regulations as they relate to supported living.

·Experience of working and leading teams in not for profit and voluntary sector organisations which deliver services for adults with learning disabilities and autism.

·Experience in coaching and mentoring for success.

·Experience in significant budget management responsibilities.

·Experience in seeking new growth opportunities that are aligned to business strategy.

·Significant experience of managing change, successful service redesign and transformation, in particular lean thinking and other typical models.

·Experience of successfully leading teams to affect and embed change through powerful communications and engagement.

·Experience in the development and implementation of policy and procedure.

·Experience of leading teams over a wide geographical location combining hybrid working styles.

Location & Travel - North Yorkshire and North East

The role will cover our communities at Botton Village (Danby, North Yorks), Croft (Malton, North and Larchfield (Middlesbrough, Teesside). You will be based at one of the communities within the region, with regular travel between communities. You will be required to attend quarterly Leadership Away days and other meetings which will require overnight stays.

Excited? Read our pack, look at our strategy and know that you would be joining an amazing Trust, a brilliant team and that you would have the ability to make a real difference.

Your application should include your CV and a supporting statement of no less than one page detailing why you would like to work for the Trust and how your skills and experience meet the job description and person specification (see attached Job pack). 

You will take the lead on managing our existing corporate partners, creating new and interesting opportunities to grow and develop their engagement and support. Stakeholder management, effective stewardship (planning and delivery) and income management are essential. You will also support the Head of Corporate Partnerships in the development of new partnership opportunities. This role is about shaping and growing corporate fundraising income and so priorities may change and these are fairly fluid, so it’s important that this is an environment that you have experienced before and can thrive in. You will have an innate desire to listen, to learn and to grow in this role.

You’ll be successful in this role if you have a creative and purposeful mindset, with a desire to make the most of opportunities while also being able to ruthlessly prioritise. Valuing and developing high quality relationships will be second nature to you, and written and verbal communication will also be strengths that you apply to the highest standards. Experience in researching and developing potential new partnership prospects, activities and campaigns are also important as well as the ability to work both collaboratively across the whole organisation and independently on your own initiative.

Role: In Memory Executive/Junior Consultant

Reporting to: Head of Fundraising

Salary: £30,000 to £32,000 per annum

Contract: Permanent

Location: Royal Trinity Hospice – Clapham, London (hybrid) 3 days onsite

Hours of work: 37.5 hours a week

In Memory Giving is an important and sensitive area of hospice fundraising that generates on average £200k of income for Trinity each year. The promotion of our specialist fundraising products and events to the family and friends of deceased patients requires maturity and emotional intelligence. Our In Memory supporters are often loyal long-term supporters who engage with us across many income channels and can become ambassadors for the Hospice and hospice care in general.

In this role you will help families remember and celebrate their loved-ones whilst raising money for the next family that needs Trinity’s care. The In Memory Executive will steward relationships with bereaved family and friends through in-person meetings and written and digital correspondence. They will support them to raise money for the Hospice through their own events and activities that feed into Tribute Funds. The successful candidate will report to the Head of Fundraising and have support from other resources from within the Fundraising team as required. They will promote and manage our various In Memory products (funeral collections, memory tree, tribute funds, etc) whilst identifying opportunities to improve or introduce new products in collaboration with the Head of Fundraising.

The successful candidate will be passionate fundraising and particularly working closely with families who have experienced Trinity’s care to fundraise for future patients and their loved ones.

Support Coordinator

This is an exciting opportunity to join the team in Herefordshire and Worcestershire.  We’re looking for an enthusiastic, motivated and well organised individual to join the team in delivering a comprehensive Stroke Recovery Service across the region.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11266 Stroke Support Coordinator

Location: Home-based, Herefordshire and Worcestershire. However, extensive travel will be required as part of this role (travel will include team meetings or other work-related meetings).

Hours: Part-time, 28 hours per week

Salary: Circa £21,948 per annum (FTE circa £27,435 per annum)

Contract: Services are contracted and there is currently funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 4 May 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. 

Interview Date: 20 May 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Stroke Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.

Key responsibilities will include:

• Working with the local Health and Social services to receive referrals to support stroke survivors and their carers.

• Providing personalised information, advice and support to address any needs identified.

• Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan.

• Providing regular reviews to support people in establishing and achieving their own personal goals. 

• Completing 6 month Post Stroke Reviews.

About You

You will have experience and have a proven record:

• In a caring and/or charity profession supporting people with disabilities.

• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions. 

• Have experience of working with people who may have additional communication support needs.

• Have the ability to use basic Microsoft system.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role 

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. 

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. 

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are seeking a candidate with a keen interest in national healthcare policy to provide a crucial underpinning role that supports and enables the policy managers and policy officer to deliver the Academy’s committee and wider policy and influencing work. This is an ideal role for someone who is driven by the desire to influence positive societal change through gaining experience in a complex national policy environment. The role would suit either a recent graduate looking to gain experience or a career administrator who enjoys a busy role in a small organisation. 

Job Title: Deputy Service Manager 

Location: In Service based in Croydon, CR0 1EB. You will be required to work across multiple services within the area. 

Salary: £30,200

Shift Pattern: 37.5 hours per week Monday to Sunday, working across a rota which will include day and night shifts as we provide a 24 hour service.  

About the role

We are looking for a Deputy Service Manager to join our team based in Croydon, providing leadership and line management to a team of night staff which is around 10 people in total. You will provide support and supervision sessions at night, and general leadership to the team so they feel empowered to be productive and perform well within their roles. You will further ensure a quality service is delivered in line with our contractual requirements to the residents. You will be responsible for creating a psychologically informed environment (PIE) with person centred support during all hours. You will work closely with the day teams to ensure a smooth handover from the day to night. 

This service is a Forensic Mental Health provision for 27 people across 4 sites in Croydon. For your own personal safety, you will require to have access to your own transport as you will need to travel between our 4 sites during the night shift to provide managerial support to the teams. The teams support our residents with person centred support, to empower them to overcome their personal barriers with their mental health, to have greater independence and fulfilled living. The service is responsible for holding various activities, group sessions, and one to one support to enable residents to build their personal skills and experiences to achieve their goals. 

The role includes:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

About you

We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly mental health and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Experience of working with people with mental health and complex backgrounds
• Ability to lead a team to achieve service KPI's
• Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system 

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

HIV Peer Support Worker

About Trade

Trade Sexual Health (Trade for short) is a small health and wellbeing charity based in Leicester. We currently have seven staff and more than 40 volunteers.

Trade began as a grassroots gay community response to HIV in Leicester in the late 1980s. Throughout the 1990s, Trade worked in creative ways to spread information about sexual health and HIV prevention to gay, bisexual and other men who have sex with men in the city (GBMSM).

Trade has been a registered charity since 2000. Over the last 25 years, the core of our work has been focused on improving the sexual health of gay and bisexual men across Leicester, Leicestershire, and Rutland. We have always taken a holistic approach to understanding and addressing the range of issues that might impact on gay and bisexual men’s capacity to look after their sexual health. As a result, we started a counselling service – Approach Counselling – to support community members to improve their mental wellbeing. We now draw on this experience to tackle wider health inequalities in relation to sexual health and HIV, and to provide peer support for anyone living with HIV in the areas where we work. For a small charity, Trade has always ‘punched above its weight’ and we have a national profile for the innovative sexual health work we do.

We currently hold contracts to deliver sexual health promotion and HIV prevention outreach in the City of Leicester, Leicestershire and Rutland to LGBTQ+ people, asylum-seekers, and a range of racialised communities that experience significant inequalities in relation to their sexual health.

We have a history of providing peer support to people living with HIV and this is now becoming a growing strand of our work. In addition to the HIV Peer Support contract in Northamptonshire (which this post relates to), we expect to be delivering enhanced HIV peer support across Leicester, Leicestershire and Rutland.

The primary purpose of this role is to deliver first line peer support to people living with HIV, of all genders and backgrounds, in Northamptonshire. The postholder will spend most of their working week embedded within the HIV clinics in Northampton and Kettering. They will ensure that people who have been recently diagnosed, or are struggling with their diagnosis, and those re-engaging with their HIV care feel supported and have the information they need to live well and thrive with HIV.

The postholder will be responsible for:

· Working as part of a multi-disciplinary team (MDT), bringing their own knowledge and experience to that work.

· Work with a small group of volunteer peer mentors from the clinics to support people living with HIV

· Help recruit new volunteers and ensure that patients needing ongoing peer mentoring are matched to the most suitable volunteer.

· Help people living with HIV to develop self-management strategies, deal with stigma, reduce social isolation and improve their wellbeing.

· Develop a catalogue of services, groups and support in the area where people can be signposted to for further wellbeing support either in addition to or instead of peer mentoring.

· Help people to stay engaged with their HIV treatment and care, improving antiretroviral therapy (ART) adherence, and consequently ensuring ongoing viral suppression. 

Job Activities

The post-holder will:

· Normally spend at least one day a week in the HIV clinic at Kettering General Hospital and one day at Northampton General Hospital. Some travel to other sites may be required.

· Work as part of a multi-disciplinary team (MDT) including nursing staff, doctors, clinical psychologists, and pharmacists within the HIV clinics, bringing their own knowledge and experience to that work.

· Triage new patients requiring peer support to understand what specific issues they are facing and the support they need.

· Work with a small group of volunteer peer mentors from the clinics to support people living with HIV. The volunteer peer mentors will be trained and managed by our partner organisation, Northamptonshire Carers, but the postholder will help recruit new volunteers in clinic, ensure that patients needing ongoing peer mentoring are matched to the most suitable volunteer, and help manage booking appointments between mentors and mentees.

· Help people living with HIV to develop self-management strategies, deal with stigma, reduce social isolation and improve their wellbeing.

· Help people to stay engaged with their HIV treatment and care, improving antiretroviral therapy (ART) adherence, and consequently ensuring ongoing viral suppression. 

· Refer/signpost people into specialist services such as mental health services, drug and alcohol services, and services offering advice on housing, benefits and immigration issues.

· Support the eight standards listed in the British HIV Association Standards of Care for people living with HIV.

· Follow the National Standards in HIV Peer Support guidance and its four standards.

· Contribute to the development of innovative ways of delivering HIV peer support appropriate to the local context.

· Keep accurate, confidential and secure records of all peer support referrals and interactions.

· Contribute to the compilation of quarterly monitoring reports about our performance for the Integrated Care Board commissioning team for Northamptonshire.

· Develop and maintain professional working relationships with partners

· Represent Trade in a professional manner at relevant forums and meetings

Accountability / Reports:

The post-holder will report to the Chief Executive Officer

Peer staff supervision for project specific needs.

All positions are monitored by the Trade Board of Trustees and will be responsible to this Committee.

Duties and responsibilities must always be undertaken with due regard to the values and service principles of the organisation and in accordance with Trade Policies and Procedures, as well as all other policies and procedures by which Trade is contractually bound.

General Working Skills, Competencies and Conditions. What follows in this section will be applicable to all staff as per the requirements of specific roles.

Competencies and Skills

· competent in using computer-based software for word processing, data management (e.g. Excel) and social media literacy

· ability to work in a variety of venues throughout Northamptonshire in line with service requirements

· hold a full driving license (preferred, but not necessary)

· effective, independent decision making is necessary to signpost clients to other services if query is outside the remit of the post or the services which Trade provides

· ensure professional boundaries are always maintained

· dealing with clients’ fears and distresses

Working Conditions

· work will take place within a hospital or clinic setting at an integrated HIV and sexual health clinic

The post-holder will:

· attend team meetings and staff training days

· attend key events (as part of working hours) during the year including: World AIDS Day, and National HIV testing week

· contribute to professional working relationships and engage effectively with other partners to promote Trade services

· ensure that all premises are safe and secure for staff, volunteers, and service users

· share in domestic tasks with other staff members and volunteers

· undertake any other duties which may be reasonably required by the Trade Board of Trustees

Disclosure and Barring Service (DBS) : Enhanced DBS disclosures will be requested on appointment.

Person Specification

This person specification serves as the selection criteria for the post. The more of the criteria that you demonstrate you can meet in your application, the greater the likelihood of you being invited to interview. In answering the questions on the application form, explain how you meet these criteria.

Experience:

Lived experience of HIV and an understanding of the impact of receiving a new diagnosis Essential: will be assessed through application form and or Interview

Experience of supporting people in vulnerable circumstances, or from marginalised communities, particularly people living with HIV or other long-term health conditions Desirable: will be assessed through application form and or Interview

Experience of working collaboratively with multiple teams or organisations (including NHS services, charities and other support organisations) Essential: will be assessed through application form and or Interview

Skills:

Ability to communicate effectively and appropriately with a wide range of people and organisations Essential: will be assessed through application form and or Interview

Ability to work independently, using your own initiative Essential: will be assessed through Interview

Strong mentorship skills to support and motivate individuals Desirable: will be assessed through application form and or Interview

Excellent organisational and time management skills to manage multiple priorities, including appointments, supporting people access the service, and reporting Essential: will be assessed through application form and or Interview

Ability to deliver and develop a comprehensive peer mentoring scheme, understanding the importance of person-centred care and support Essential: will be assessed through application form and or Interview

Knowledge and understanding:

Knowledge of HIV, its impact on individuals, and the specific support needs of people living with HIV Essential: will be assessed through application form and or Interview

Knowledge of the benefits of providing peer support to and with people with long-term health conditions Essential: will be assessed through application form and or Interview

Familiarity with safeguarding policies and practices, particularly in health and support services Desirable: will be assessed through application form

Understanding of the benefits and challenges of volunteering (as a peer mentor) Essential: will be assessed through application form and or Interview

Personal attributes and approach:

A commitment to improving your own knowledge and skills Essential: will be assessed through application form and or Interview

A commitment to Trade’s mission, vision, and values Essential: will be assessed through application form and or Interview

A commitment to equality, diversity and inclusion when working with patients, volunteers, and the wider organisational/project team Essential: will be assessed through application form and or Interview

A commitment to providing development support to team members (including volunteers) and to ensuring that colleagues understand your priorities and work streams Essential: will be assessed through application form and or Interview

We plan to hold interviews on 13/14th May 2025

Role: Individual Giving Executive

Reporting to: Individual Giving Manager

Salary: £26,000 to £28,000 per annum

Contract: Permanent

Location: Royal Trinity Hospice – Clapham, London (hybrid) 3 days onsite

Hours of work: 37.5 hours a week

Royal Trinity Hospice (Trinity) is the UK’s oldest hospice and serves a community of 950,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community as well as support and counselling services for family and friends.

We are looking for a driven Individual Giving Executive to deliver creative direct marketing campaigns across print and digital platforms. You will be instrumental in expanding our supporter base, increasing income, and delivering exceptional donor experiences.

You will collaborate with colleagues across the Fundraising team, Comms and Marketing, as well as external agencies.

It is an exciting time to join our team: we have ambitious plans to achieve even more fundraising success with our Individual Giving programme.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is currently delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds, with a new centre in Bristol due to open in 2025. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

Smart Works recently reached a key strategic milestone, supporting over 10,000 women in a year, with a 30% uplift in engagement with our Interview Dressing & Preparation service and 49% uplift achieved for Career Coaching. Having just reached the end of our Three-Year Plan, we are now consulting on our new strategic plan. This is an incredibly timely and exciting time to join the organisation, as we look towards the future.

About the Role

As Data & Digital Operations Manager at Smart Works, you will play a pivotal role in managing the charity’s digital infrastructure and working as part of a team to ensure that the organisation is able to measure its impact, and that digital operations run smoothly and efficiently. You will oversee IT systems, digital platforms, and cybersecurity measures, identifying opportunities for improvement and innovation, and playing a crucial role in Smart Works’ next steps in digitising our service. 

The role requires someone who is confident using data and digital platforms, who can apply them with a hands-on approach. The ideal candidate will balance day-to-day digital infrastructure administration with the management of relationships with external IT providers, and digital tools such as databases and online referral forms. You will also take ownership of Smart Works' internal staff platform, implementing upgrades and training staff where necessary. 

You will take a leading role in managing the digital infrastructure associated with the client service, including overseeing contracts with external providers, and making amendments to Dynamics CRM. You will be responsible for actioning local centre queries and change requests to maintain consistent, high-quality digital operations.

In addition, you will work closely with the Head of Data & Impact on ad hoc data and analysis requests across functions, helping to inform strategic decision-making across all Smart Works centres, as well as to ensure the organisation remains fully compliant with GDPR regulations, with a strong emphasis on safeguarding sensitive information and maintaining robust data protection practices.

How to Apply

Please head to our website to read the full job description and then please submit a CV and a cover letter which answers the following questions by midnight on Wednesday 30th April 2025. 

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of working with data and / or digital infrastructure? (Max 350 words)
• Why do you think you are well suited to the role of Data & Digital Operations Manager? (Max 350 words)
• Is there anything else you would like to share at this stage? (Max 150 words).

1st round interviews will take place on Friday 9th May and will be virtual. 2nd round interviews will take place on Thursday 15th May and will be in person in North London.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

Contract:  12-month fixed term contract, full-time, 35 hours over 5 days (part time and flexible working can be considered)  

Salary: £35,000 - £40,000 per annum 

Location:  UK, Remote  

Closing date:  Tuesday 29 April 2025 

Interview date:  w/c 5 May 2025  

Are you a passionate and driven fundraiser with a talent for building meaningful relationships? We’re looking for an experienced Philanthropy Manager who thrives on engaging donors and inspiring support on a 12-month fixed term contract. 

More about the role 

Our Philanthropy team is responsible for engaging mid-value and major donors, as well as trusts and foundations. 

As Philanthropy Manager, you will be a vital part of the relationship management team, stewarding a mixed portfolio of donors, including individuals and trusts/foundations. You will cultivate and manage relationships with supporters typically giving five-figure gifts, with opportunities to secure six-figure donations. Through engaging conversations, impactful written proposals, and in-person meetings, you will inspire donors to invest in our mission and make a lasting difference for pets in need. 

This role is available on a full-time, 12-month fixed term basis. We are also happy to consider candidates who may be looking for part time/4 days instead of 5 and flexible working.

If you have a passion for philanthropy, excellent relationship-building skills, and a track record of securing major gifts, we’d love to hear from you! 

Key responsibilities: 

• Manage a mixed portfolio of donors and prospects

• Design and deliver innovative and engaging stewardship plans for prospects 

• Manage donor-led cultivation opportunities/events (e.g. private tours and dinners) 

• Work with existing advocates to identify opportunities within their networks to introduce new prospects to the work of Blue Cross 

• Build and manage relationships with internal and external stakeholders who can add value to the cultivation process 

• Create engaging and impressive donor communications including funding proposals and impact reports 

• Adhere to a suite of clear work processes demonstrating compliance with our privacy policy, GDPR, data protection legislation and fundraising best practice 

• Deliver a comprehensive set of KPIs including meeting an individual income target 

• Maintain accurate and up to date donor records and updates using our CRM 

Want to know more? We've attached a detailed job description that outlines the role, responsibilities, and how you can make a difference. 

About you 

You will have exceptional interpersonal skills and quickly understand donor motivations, delivering tailored and impactful stewardship. A natural communicator, you can adapt your approach to connect with any audience, whether through compelling written proposals or face-to-face meetings. 

Creative and strategic, you know how to craft inspiring fundraising materials for different audiences and settings. You’re proactive in moving prospects through the pipeline, building strong relationships, and confidently making the ask. 

With a results-driven mindset, you foster productive stakeholder relationships that drive philanthropy forward. You work with professionalism, confidentiality, and discretion, and you take pride in being part of a dedicated and supportive team. 

Knowledge, skills, and experience   

• Proven experience of mid to high-value fundraising with a track record of initiating new relationships, making the ask and developing long-term donor relationships 

• Experience of crafting compelling funding proposals and applications

• Experience of designing stewardship journeys for mid to high value supporters resulting in increased affinity to the organisation and donation uplift

• Experience of sharing philanthropic opportunities with high-net-individuals in a professional and engaging manner, with a flair for adapting to their individual aspirations

• Experience of successful developing senior stakeholder relationships (both internally and externally) 

• Experience of successfully delivering an income target 

• An ability to think laterally and proactively to problem solve 

• Demonstrated ability to work well under pressure, excellent attention to detail, prioritise work and meet deadlines 

• Experience of successfully conveying a fundraising need to donors in an engaging way both in person and in high quality written stewardship 

• Excellent interpersonal skills with a high level of professionalism and discretion 

• Full driving licence in order to travel to donor meetings 

A bonus if you have:  

• Experience of working within an animal welfare charity

• A fundraising qualification or evidence of CPD 

How to apply  

Click the apply button and complete the online application process before 23:59 on the closing date on Tuesday 29 April 2025. 

We reserve the right to close this vacancy early should we receive an overwhelming response.   

Blue Cross benefits    

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll 
thrive in a supportive and rewarding environment. 

Our generous benefits package includes:   

• Enhanced annual leave entitlement: 30 days plus bank holidays  

• Pension scheme with enhanced employer contribution  

• Life assurance  

• Unlimited access to an employee assistance programme 

• Programmes for physical and mental wellbeing support 

• Free access to GP via MetLife 

• Recognition scheme 

• Annual volunteer days  

• Claim for professional fees 

• Charity worker discounts across a variety of retailers.  

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

Patient Experience Manager - Horatio’s Garden, Stoke Mandeville

Salary: £36,000 FTE

Location: The National Spinal Injuries Centre, Stoke Mandeville Hospital, Aylesbury

Contract type/ hours: Full time, permanent. 37.5 hours a week, to include 5 hours on one weekend afternoon, every other week

Closing date: Wednesday 30 April, 2025

Start date: End May/beginning June 2025

We are seeking an enthusiastic and experienced manager for a prestigious new role in our garden at the National Spinal Injuries Centre at Stoke Mandeville. 

Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS’s spinal injury centres. The Patient Experience Manager will be the figure head/ambassador for the garden. 

You will be responsible for the smooth running of a thriving, vibrant garden ensuring the patient and their family are appropriately supported throughout their time in Stoke Mandeville. 

This role requires you to manage a large established team of volunteers and work closely with the Gardener who maintains the horticultural standard of the garden and delivers therapeutic horticulture sessions. 

You will be managed by the national Patient Experience Lead, as well as developing and maintaining relationships with clinical and non-clinical NHS staff, corporate sponsors, funders, the Fundraising team, and the Events Programme Manager. 

The fully accessible garden has been beautifully designed and maintained, and the role of the garden needs to reflect an appropriate environment for patients and their families at all stages of their recovery.  From the initial welcome, to ensuring the contact and relationship is consistent with activities to suit their needs.

You will be responsible for developing and delivering social activities, supported by the charity’s Events Programme Manager and in collaboration with the wider Stoke Mandeville team. These activities will mainly need to be held on a weekend afternoon which is a critical time in the garden when most patients are available and often have friends and family to visit. Currently the Arts programme includes crafts, quizzes, seasonal celebrations with lunches, in addition sessional creative experts also deliver glass fusing workshops, felting, printing, talks, painting, ceramic workshop, live music performances.

This is a fantastic opportunity for a confident, proactive individual who is efficient, well organised and has outstanding communication and relationship building skills. You will need to be adaptable and friendly and confident working with a wide range of people including people with spinal injuries and their families, NHS staff, volunteers and many different teams within the charity.

Key Responsibilities include:

· Develop relationships with patients and families to ensure the best experience for them in the garden at every stage of their rehabilitation

· Develop and maintain productive and collaborative relationships with NHS clinical teams and voluntary services

· Work with the newly appointed Impact Manager to monitor patient experience and the impact of the garden

· Manage the team of volunteers to ensure the smooth running of the garden with patient experience at its core

· Maintain a consistent social and arts activity programme appropriate for the current patient group, liaising with the Events Programme Manager and managing the volunteers accordingly

· Host corporate sponsor events and fundraising opportunities

· Work with fundraising managers and volunteers to develop opportunities to generate income in the garden through friends, corporate friends and third-party fundraising

· Ensure the garden is managed to allow the correct balance is in place to benefit both patients and external parties (major donors, trusts, corporate groups and other visitors)

· Represent the garden and charity at key events and speaking opportunities

· Work closely with the communications team to develop and ensure clear messaging in and outside the garden

· Ensure all budgeting and administrative tasks associated with the garden are monitored, completed and maintained

Knowledge, Skills and Experience 

Essential 

• Outstanding interpersonal skills with the ability to successfully develop new working relationships
• Experience of leading and managing teams 
• Experience of working with volunteers 
• Stakeholder engagement and networking
• Excellent communication skills
• Confident public speaker
• Delivering social events
• Experience in managing budgets and petty cash
• Good IT skills, specifically proficient with Microsoft Office 365: Outlook, Word, Excel, PowerPoint 

Desirable 

• Experience of working with the NHS or in a health care setting
• Interest and understanding in wellbeing benefits of gardens 
• Experience of therapeutic activities
• Digital photography 
• Supplier management and ordering 

Qualities 

• Professional and confident 
• Excellent communication and relationship building skills
• Proactive, can-do attitude
• Empathetic and kind
• Calm under pressure 
• Ability to prioritise and adapt to changing needs of each working day 
• Self-motivated and capable of working with the minimum of direction but understanding the limits of your knowledge and able to seek advice when required 

As a Charity we are committed to creating and promoting a culture that protects and preserves the welfare of the vulnerable people in our care. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining and evaluating information from and about candidates including criminal record checks, to ensure that all persons appointed are suitable to work for our Charity. 

We are an equal opportunity employer and welcome applications from all sectors of society. 

NOTE: DBS, medical and reference checks will be conducted as part of the recruitment process.