Supporter Care Manager Jobs in Belfast
Team: Community Fundraising
Location: Scotland South (Dumfries & Galloway, South & East Ayrshire, North & South Lanarkshire, Glasgow, East & West Lothian, Edinburgh, Falkirk, Dunbartonshire, Inverclyde, East Renfrewshire)
Work pattern: 35 hours per week, Monday to Friday with occasional weekend working for events
Salary: Up to £32,013.24 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Community Fundraising Officer:
- This role supports the delivery, growth and reach of community fundraising in a defined geographical location and supports the development and delivery of a local fundraising strategy in line with the organisation’s broader income generation objectives.
- The Community Fundraising Officer will establish, implement, develop and maximize all community fundraising opportunities, increase income, deliver exceptional supporter stewardship and exemplary volunteer management, working collaboratively with the Community Fundraising Hub Manager and Community Fundraising Volunteer Team Leader to build on past successes and develop a diverse pipeline of community fundraising events and activities that respond to local audience needs.
- The role will also build and develop exceptional fundraising relationships with supporters and volunteers within the defined geographical location to harness the power of our local footprint and raise income and awarenes
About the Community Fundraising team:
- We sit within the Community Events team
- Our team is responsible for leading and supporting community activites to drive and grow our community fundraised income.
- We currently have a team of 30+
What we’re looking for in our Community Fundraising Officer:
- Evidence of raising funds in a community fundraising environment
- Planning, organising and delivering campaigns, activities and plans including marketing.
- Evidence of working to and achieving objectives
- Direct experience of working with volunteers
- A valid UK driving license and access to a car
What we can offer you:
- range of health benefits
- 25 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 17th November 2024
Virtual interview date: 22nd November 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
KEY WORKING RELATIONSHIPS
·Chief Operating Officer
·Head of Partnerships
·Community Fundraising Manager
·Partnerships Marketing Lead
·Trusts and Foundations Manager
·Nation Directors
About you
Are you an energetic multi-tasker with the passion, skills and experience to make an immediate impact on our corporate partnerships? Are you a self-starter and team player, accustomed to rolling your sleeves up to get the job done? Are you looking for a role to stretch you and are keen to take on a more strategic and project management role?
Purpose of the role
The Corporate Partnerships Manager will play a vital role in developing Adoption UK’s new corporate income strategy. The right candidate will have a proven track record of developing new partnerships and stewarding accounts to maximum potential. Going above and beyond to ensure that our corporate partners feel valued and connected to our cause, you'll use your creativity and networking skills to identify future growth opportunities that match the mission and priorities of Adoption UK.
The successful post-holder will manage the entire partnership life-cycle from contract and grant acceptance to delivery, ensuring that KPIs are met, income is accurately recorded, and that all activities comply with the Fundraising Regulator guidelines, GDPR, VAT and other legal requirements.
Must haves:
·A proven track record in securing income from the corporate sector.
·Solid account management experience ideally a corporate partnerships environment.
·Ability to think creatively and problem solve autonomously and the awareness and understanding to successfully collaborate with colleagues.
·Excellent communication skills - both written and oral - you'll need to have the social skills and presence to communicate to a variety of audiences, including at Senior Leadership level.
·Great presentation skills.
·Excellent negotiation skills with a proven ability to establish long-term working relationships.
·Experience and ability to lead projects and manage project groups. Proven creatively in developing ideas to present to companies in support of a fundraising idea.
·Ability to spot opportunities, identify partners' needs and drivers and match these with the priorities of Adoption UK
·The passion and ability to be effective in presenting Adoption UK’s mission to support care experienced people and families.
Main duties & Responsibilities
Securing New Corporate Partnership Business
·To support in the creation of a new corporate fundraising strategy and subsequently implement this
·Develop resources, pitch decks and communications to attract new partnerships
·Identify, research and approach a pipeline of potential corporate partners, including those with existing links to employees, volunteers, trustees and members.
·Confidently pitch and write proposals to potential corporate partners, tailoring style and approach according to their Environmental, Social and Governance (ESG) priorities
·Research and attend networking events and activities to support new income opportunities
Corporate Partnership Account Management
·Account-manage a portfolio of corporate partnerships, e.g. charity of the year, company sponsorship, staff fundraising, etc, ensuring mutually agreed partnership journeys are clearly planned and well executed
·Provide excellent stewardship of all current relationships including marketing and fundraising initiatives throughout the year
·Work closely with the Marketing lead to create innovative marketing plans for corporate partners to demonstrate Return on Investment
·Produce reports and presentations including activities and reach to convey the impact of partnerships
Working with the wider team to deliver income targets
·Work closely and collaboratively with the wider Income Generation and Support teams to deliver professional and on brand communications to partners
·Share expertise and knowledge with wider team and colleagues in different nations to support wider UK corporate fundraising asks
·Keep abreast of the work of the wider organisation
·Help organise events when required
·Contribute to general tasks when required
The client requests no contact from agencies or media sales.
The Policy and Campaigns Manager is responsible for leading on CLAPA’s campaigning and policy work across the UK. This is a new direction for CLAPA and a key part of the role will be to develop a clear strategy and action plan to ensure a focused and targeted approach to this area of work.
The post-holder is responsible for ensuring that work is delivered to the highest standard and that the wider staff team and board of trustees are kept informed on progress and development.
The client requests no contact from agencies or media sales.
Important Note: Due to the nature of the role we will only consider applications from candidates based in or around Birmingham.
People’s Economy aims to build the agency and power of people facing injustice and working for social change so that they have the expertise, capabilities and resources to develop their own analysis of how the economic system is a root cause of the injustice they face, develop strategies to change it and then take action with others. Our vision is for a world with economies that meet the needs and priorities of people currently experiencing economic injustice.
We are looking for people who are: passionate about addressing economic injustice, hold a deep knowledge and connection to Birmingham and are capable of working with and supporting changemakers and community groups across the city.
We have worked in Birmingham for five years and the need and urgency for our work is greater than ever, with the many live grassroots campaigns across Birmingham mobilising people to come together to save libraries, youth services and social housing. We know that a shared root cause of all of these crises is the city’s economic system.
This role leads our work across Birmingham to help build our collective capacity to analyse, strategise and take action for economic system change in the city. It will coordinate our Programme team to deliver different initiatives that support a growing movement for economic justice across the city - particularly focused on building support and engagement amongst grassroots changemakers and communities experiencing economic injustice. It will manage projects and resources, conduct programme development and delivery, oversee outreach and partnerships, changemaker recruitment and contribute to fundraising - ultimately play a key role in shaping our regional impact. This position is crucial in coordinating our work across Birmingham and driving meaningful collaboration with local and national stakeholders, in particular working collaboratively with Economic Justice Brum, a long term initiative working on local economic systems change.
Online Open House
Come and meet us! We are hosting an online open house on Monday October 28th at 12pm for anyone who is interested in hearing more about the roles we’re currently hiring for or what People’s Economy is all about.
You can use this space to ask any questions you might have about the role, find out more about the organisation and meet some of our staff team. Curious? This will be hosted as a webinar and questions can be submitted via the Q&A function so you will be able to remain anonymous unless you choose to unmute or turn on your video to ask a question.
Sign up here:https://us02web.zoom.us/webinar/register/WN_w2oUR_ckS6ycbSMqExXrkw#/registration
Job Description
Birmingham Programme Development
- Working closely with the Programme Director and the Programme Team, lead the translation of People’s Economy’s strategy into a programme of work in Birmingham
- Working closely with the Programme Director and the Programme Team, identify the resources People’s Economy needs to deliver its strategy in Birmingham and contribute to fundraising for the organisation’s programme of work in Birmingham
- Working closely with Programme Director lead outreach and relationship building with community and civil society partners, including members of the Economic Justice Brum
- Working closely with the Head of Community, lead the development of People’s Economy’s programme of outreach and relationship building with changemakers in Birmingham including current grassroots campaigns such as Save Birmingham, Save Birmingham Youth Service (SBYS), Ladywood Unite, Save Druids Heath and the Birmingham Fair Housing Campaign.
Birmingham Programme Delivery
- Working closely with the Programme Team, coordinate the delivery of People’s Economy’s programme of work in Birmingham and ensure it is well embedded, integrated and supportive in the local economic justice landscape
- Play a leading role in our collaborative work with Economic Justice Brum ensuring consistent coordination, support and relational working
- Lead our work on developing and delivering a creative communications plan for Economic Justice Brum, as People’s Economy is its appointed communications partner
- Lead on organising the logistics and resources required to effectively deliver People’s Economy’s programme of work in Birmingham
- Working closely with the Programme Team, coordinate the monitoring, evaluation and learning of People’s Economy’s programme of work in Birmingham
- Working closely with the Programme Team, recruit and onboard changemakers from Birmingham to opportunities within People’s Economy’s training and support programmes
- With support from the Head of Training, contribute to the delivery of learning and skills sessions when appropriate
- Facilitate spaces and workshops for our changemakers, partners and other stakeholders
- Maintain relationships with changemakers from Birmingham while they are involved in People’s Economy’s programmes and act as a key point of contact
Supporting other work strands
- Feed into the development and implementation of other work strands including community building and the organisational communications strategy
Managing projects and people
- Work with the Head of People and Operations to recruit freelancers to help deliver People’s Economy’s programme work in Birmingham
- Line manage freelancers contributing to People’s Economy’s programme of work in Birmingham, and any staff roles which (in future) report to Programme Manager Birmingham
- Manage (or contribute to) non-programme projects that contribute to achieving People’s Economy’s goals, as agreed with the Programme Director
- Work collaboratively with the Programme Team to ensure a joined-up approach across People’s Economy’s work Financial management and income generation
- With support from the Programme Director, develop and manage budgets for programme work in Birmingham
- With support from the Programme Director, contribute to income generation by leading the development of agreed identified opportunities, including by holding key relationships with existing and potential funders
Financial management and income generation
- With support from the Programme Director, develop and manage budgets for programme work in Birmingham
- With support from the Programme Director, contribute to income generation by leading the development of agreed identified opportunities, including by holding key relationships with existing and potential funders
For full role description and person specification see attached application pack
Working with communities across the UK experiencing economic injustice to reimagine, rebalance, and transform the economy.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About us
Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia related conditions. Our vision is that all people with a myasthenia condition can live well now, and in the future. To achieve this the charity provides support for people with myasthenia conditions, and their families and carers. Members of the charity have access to a wide range of educational resources, online events, peer-to-peer support groups, and a welfare benefit advisory service. The organisation campaigns for better medical services for people with myasthenia and raises the awareness of healthcare professionals in acute and primary settings. In addition, the charity develops and promotes worldclass leading research in the treatment and prevention of myasthenia conditions.
About you
We’re looking for the best of the best to be part of our caring and innovative organisation. The Communications Manager will be a skilled communications professional with strong campaign and project management experience and a passion for driving the conversation about healthcare. They’ll be a proactive team player with excellent writing skills, experience of engaging across different channels, from PR to digital and a track record of delivering communication campaigns with impact, writing educational resources and audience-led website content. The Communications Manager will work collaboratively across the organisation to support the timely and effective delivery of large communications projects. They will put strategic thinking into action to help identify key communications priority areas across the charity and facilitate the generation of creative content.
It is an exciting time to join Myaware UK, as we have recently had a change in leadership, with a new CEO at the helm and a dynamic members-led strategy to support the delivery of our objectives and long-term goals. We need your drive, knowledge, creativity, fun and sensitivity to help us raise awareness of the purpose of the charity, enabling people with myasthenia to be supported throughout their lives, and for our scientists to continue to work towards finding new therapies, treatments, and a cure.
Key Benefits
· Flexible working
· Generous holiday allowance
· NEST workplace pension scheme
· Employee Assistance Programme
· Life assurance after 6 months of service
· Investment in your personal and professional development
Your Role
The post holder will be a strong planner, organiser, pro-active team player and hands-on campaigner. You’ll be a key member of the Communications Team and use your strong collaborative skills to work effectively with our Fundraising and Membership Support Teams to create powerful, transformative communications and campaigns.
You will be results driven and enjoy managing multiple communications projects across different channels to increase engagement levels with different stakeholders. This is an exciting opportunity to join our fast-growing charity and directly contribute towards improving lives of people living with myasthenia.
Line Manager: CEO
Line Management Responsibilities:
Line management of our Digital staff, but we are looking to grow our Communications Team and hope to have a Social Media specialist soon.
Your Responsibilities will include:
Campaign development and management:
· Develop and project manage a programme of integrated communication campaigns that grab attention and encourage action to support our vision and mission.
- Work closely with the Fundraising and Membership Support Teams to develop aligned messaging and campaign assets and to deliver these across a variety of platforms.
- Lead on the creation of compelling campaign assets and content (e.g. educational and self-help, online actions and campaign toolkits).
- Manage campaign timeframes and budgets seeking a good, quantifiable return on investment.
- Responsible for the organisations membership database (currently on Raisers Edge) and champagning the charity to grow its membership base.
- Gather and present audience insight to inform our campaigns and ensure our campaigning work is evidence-led.
- Set and measure campaign KPIs, conduct campaign de-briefs and write campaign evaluations, encourage a culture of testing and learning and growing our campaigning approach.
- Seek relevant external collaboration opportunities with allies and partners to amplify our campaigns.
- Where appropriate, commission and manage the relationship with external creative, campaigning and advertising agencies.
Projects and events management:
- Organise, plan and deliver our involvement at online and in person events, and help showcase the different types of support Myaware UK has to offer the myasthenia community.
- Design, deliver and project manage cross-organisational communication activities which will raise the profile myasthenia related conditions.
- Support the CEO to deliver the organisations new website aimed at supporting the needs of people living with myasthenia, raising awareness of healthcare professionals, and championing world-class research.
- Support the Fundraising Team with the communication requirements for events, the Research and Partnerships Team with communication about new research and medical advances, and the Membership Support Team with communication about our services.
Cross-functional collaboration
- Work closely with the Fundraising and the Membership Support Teams to integrate campaign efforts and identify the relevant campaign issues, priorities and opportunities for fundraising, influencing policy and network membership growth.
- Support Myaware UKs broader communications that are strategically aligned with locally focused communications activities, projects and events.
- Collaborate with freelancers, consultants, agencies, volunteers, supporters, and stakeholders to amplify our communications and campaigns reach and impact.
- Represent Myaware UK alongside other team members at events, workshops, conferences and more to advance our communication and campaign objectives.
Innovation and improvement:
- Stay current with sector and specialist trends, best practices, and emerging technologies to continuously grow our communications and campaign effectiveness.
- Implement feedback and lessons learned to refine and improve our communications and campaigns approach.
Skills, experience and behaviours
1. Education:
Essential
- An undergraduate degree or equivalent professional training or at least 5 years relevant experience in a relevant subject area (e.g. Communications, Campaigns, Marketing, Media, Social Campaigns)
Desirable:
- A professional qualification in a relevant subject area (e.g. CIPR, CIM, CIDM)
2. Experience:
Essential:
- At least three years' experience leading in a communications and campaigns role in a comparable organisation, leading successful campaigns to further organisational objectives.
- Proven experience in executing multi-channel paid and low/no cost integrated communications campaigns (owned, earned and bought) to drive advocacy / behaviour change.
- Experience in managing communication projects resulting in effective events or activities.
- Experience in creating and implementing innovative, bold and effective communications ideas that gain traction.
- Experience of evaluating communications and campaigns and measuring impact.
- Experience in managing budgets and financial planning for campaigns.
- Proven experience of adapting communications approaches for a range of stakeholders to create maximum impact.
- Experience of briefing, commissioning and collaborating with communications, campaigns or creative freelancers and / or agencies.
- Experience working in a sector relevant to Myaware UK - understanding the UK healthcare landscape.
Desirable:
- Experience of working in communications and campaigns in a membership-led organisation.
- Experience of working in communications and campaigns in a fundraising context.
- Experience of working in communications and campaigns in an advocacy context.
- Experience of working in communications and campaigns in healthcare.
- Understanding of the workings of national, local and devolved governments.
3. Skills:
Essential
- Exceptional verbal and written communication skills for effective engagement.
- Strong organisational skills with experience in managing multiple projects and deadlines.
- Ability to work collaboratively with cross-functional teams and external partners.
- Ability to use digital campaigning tools and Client Relationship Management systems.
4. Personal qualities:
Essential:
- Proactive, creative and flexible, with a positive ‘can-do’ attitude.
- Self-motivated with the ability to work effectively and autonomously from home, while also working collaboratively as part of a caring team.
- Has a passion for campaigning and what it can achieve in shifting behaviour and enabling more rewilding to happen.
- Creativity, with the ability to unlock innovation as an individual and a team player.
- A professional qualification in a relevant subject area (e.g. CIPR, CIM, CIDM)
- Understanding of the workings of national, local and devolved governments.
- Experience of working in communications and campaigns in a fundraising and advocacy context
This job description is not all encompassing and may change to reflect need. Your duties may be reviewed from time to time and revised and updated in consultation with you to reflect appropriate changes.
We are a fun team who work from home and/or co-working spaces. We will support you to achieve a suitable virtual working environment. This role will be involved in coordinating and attending events and meetings face to face across Britain, so a willingness to travel with occasional overnight stays is essential.
Equality in employment: Candidates will be shortlisted and selected according to suitability for the post without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy, race, religion or belief, sex or sexual orientation.
Please note: no applications will move forward within the recruiting process without a tailored cover letter.
Applications close at: Thursday 14th November 2024 11:59 hours
Interview date: Tuesday 18th November 2024. Interviews will be held over Microsoft Teams.
This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware UK.
We would encourage you to submit your application at the earliest opportunity as we will be reviewing applications on an ongoing basis, and we reserve the right to bring forward the closing date at any time.
Salary: £25,400 pro-rata per annum (£31,750 FTE)
Hours: 30hrs a week
Location: Homebased
Are you a supremely organised and motivated individual who is looking to join an exciting organisation that’s truly making a difference to the lives of vulnerable young people across the UK?
The Jon Egging Trust (JET) is seeking to find an exceptional Operations Manager to help us deliver our next exciting phase of growth. Reporting to the Director of Operations and Finance, the successful candidate will be instrumental in implementing our people and culture ambitions, continuing to enhance our ways of working and infrastructure to ensure JET remains the best possible workplace for our talented team to keep changing young lives.
The role requires:
· A track record of operational management and driving efficiencies within a charity or medium sized organisation
· Competence in HR legalities and its administration, with a particular interest in shaping the foundations (processes, systems and practices) that create a fantastic employee experience.
· Experience of Learning & Development initiatives, with a willingness and innovative mindset to build a new approach from the ground up.
· Confidence managing information systems and databases, able to provide input on systems development and commissioning.
· A positive ‘everything is figure-out-able’, ‘let’s find a way’ attitude to solving challenges and seeking operational excellence.
· Exceptional people skills, able to interact and work proactively with internal teams, and comfortable liaising with board and committee members, as well as external parties.
· An understanding of and commitment to good practice around inclusion, diversity and equal opportunities.
You will be joining a fantastically motivated and committed team of home workers who are all passionate about improving the lives of young people through our specialist youth programmes. The successful candidate will be experienced and highly proficient at HR management, adept at process and systems maintenance and improvements, all wrapped up in a multi-tasking, problem-solving, super organised do-er!
We are looking for a person who is self-motivated, a brilliant team player and communicator, but also happy to work autonomously and independently as required. Please see the candidate information pack for detailed information on remit and responsibilities for the role.
We welcome applicants whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.
About the Jon Egging Trust (JET)
At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.
Our benefits package includes:
· Flexible working
· Enhanced annual leave
· Homeworking allowance
· Occupational pension scheme
· Occupational sickness scheme
· Special paid leave provision
Child and adult at risk protection policy statement
The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
To apply
Please complete our online application form.
The closing date is 3rd November 2024 at 23.30 we encourage early submission of your application as we may close the process early.
Intention is to hold interviews on Wednesday 13 November 2024 in Bristol.
Questions?
Contact us via our website: Jon Egging Trust – Inspiration, Teamwork, Leadership, Employability
Please note: To become an employee at JET you must be able to produce evidence of your Right to Work in the UK.
The client requests no contact from agencies or media sales.
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
The Role:
- The PR Manager is accountable for the planning, development and delivery of high performing UK wide integrated Public Relations (PR) activity.
- This role is responsible for leading, inspiring and developing a team of 3 Senior PR Officers to deliver the PR strategy, through the work of the Trust.
- The PR Manager will work collaboratively with the Social Media Manager and Influencer Manager to integrate and amplify shared activity to enable maximum exposure for the Trust.
- The role is also responsible for issues management, safeguarding the Trust’s reputation alongside the Lead Social and PR Manager.
- This role sits within the Social, PR and Influencing team, led by the Lead Social and PR Manager. This team is part of the wider Brand and Comms Directorate.
- This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Attendance at Head Office in Grantham is expected at least once per month, along with other visits as required. The role will also involve visiting sites and events to support PR activity.
The Candidate:
- You will be an inspiring leader with substantial experience in leading PR or related teams.
- You’ll have an in-depth understanding of PR at national level and strong experience of stakeholder management.
- You’ll be confident in crisis communications and responding to reputational issues.
- You’ll have experience leading and developing teams, embedding new ways of working, and managing change.
- You will hold strong influencing and negotiation skills, be comfortable working under pressure and have highly developed organisation and prioritisation skills.
- You’ll be confident setting KPIs and direction for the teams and will have proven success leading integrated PR and Social campaigns.
- Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave
- Enhanced Parental Pay
- Employee Assistance Programme
Commitment to Diversity & Inclusion: The Woodland Trust embraces diversity and inclusion. We want our team to reflect the UK's diverse community. We support people from all backgrounds to apply, especially those who are under-represented.
Application Advice: Even if you don't meet every requirement of the role, we would encourage you to apply. Your enthusiasm for the environment and our core values—Grow Together, Explore, Focus and Make it Count—are what matter most. We also keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows your experience and passion for the role.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. We look forward to hearing from you and working together to make a positive impact on our planet.
We expect interviews to be held w.c 9th December 2024.
The client requests no contact from agencies or media sales.
The Health Team is an ambitious and dynamic team, with a focus on what Barnardo's needs to deliver to ensure we become an integrated Health & Social Care charity.
Barnardo's has a new 3-year corporate strategy “Changing Childhoods, Changing Lives", which identifies the need to support children and young people struggling with their mental health and wellbeing and the Health Team are integral to ensuring the success of the strategy.
We are looking for a Programme Manager for Mental Health to help drive our Children and Young People's Mental Health programmes of work. This role will support the Strategic Programme Lead for Mental Health in the practical delivery of the aims and objectives of the Corporate Strategy. The overall ambition is to ensure that Barnardo's can deliver better mental health outcomes, sustainably, for more babies, children, and young people across the UK, making sure they are safer, happier, healthier, and more hopeful.
The Programme Manager position is ideal for candidates who have operational children and young people's mental health delivery experience but are now looking for a new challenge and seeking a role that delivers transformational change at scale and pace. For candidates with a health background, joining the voluntary sector can offer more flexible working with high degrees of autonomy and independence. It is a dynamic sector, often leading the way with new ideas and innovative solutions. In this role you will develop a deep understanding of the needs of children, young people, and families, which will enable you to creatively design, plan and deliver outcome-focused programmes. It is a fantastic opportunity to be closer to the action, where you will see the real difference, you make to the lives of children and young people.
You will need to be a driven and dynamic team player who has proven ability to support and influence project implementation and will have experience working within or alongside a range of health sectors and with a variety of health stakeholders. The role will involve the successful production of accessible reports, papers, project plans, risk assessments and management information.
This is a fantastic opportunity to be part of a charity that focuses its efforts and energies where it can make the biggest difference for children and young people and part of a health team that is involved in supporting transformational change to make a real difference to the lives of children and young people,
Benefits:
- Competitive salary
- Opportunity to work for the largest children's charity and provider of children's services
- 26 days annual leave, plus Bank Holidays and a Barnardo's Recognition Day.
- Chance to develop, grow and scale provision.
- Support to access learning and development opportunities to pursue your career goals
- Company pension scheme
Salary shown is a salary range, the starting salary can be negotiated for exceptional candidates.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
Job Title: Known internally as Relationship Manager
Location: Home - Based covering London and East Anglia. Candidates should ideally reside in the area as there is a requirement to be able to travel across London and East Anglia to attend meetings, events and trainings
Hours: 35 hours per week
Contract type: Permanent
Salary: £33,607 per annum
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
- Someone who can drive a high level of engagement to proactively identify, support, and retain our supporters. They will have strong communication skills, with the credibility and authority to inspire others.
- Someone with a successful track record of building strong internal and external relationships and generating income from community and corporate opportunities.
- Someone with a growth mindset who is solution focused, that can manage their time and workload, and utilise our given processes, systems, and parameters to overcome barriers.
- Someone who can deliver a personal portfolio within an overall Regional Fundraising team target, demonstrating an understanding of how to mitigate risk and maximise return on investment.
What we offer:
- Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3- or 4-day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
- Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
- Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
- Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
- Health Cashback Plan: access a health cashback plan to cover medical expenses.
- Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
- Discount scheme: access exclusive savings at various high street retailers and gyms.
- Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
How to apply:
You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.
Key dates:
Applications by midnight Sunday 3rd November. 1st Interviews held online on 11th and 12th November and 2nd Interviews potentially held face to face on 19th November in London.
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind.
We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people. In line with our equity, diversity and inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, disabled people and people with caring responsibilities.
Should you require any assistance or adjustments to support your application or interview process, such as accommodating neurodiversity where additional time for tasks, meeting the panellists beforehand or a different interview format (online/offline/in person) or if you require the job description or job advert in an alternative format. Please don’t hesitate to get in touch with the HR Team.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
For information on how we collect, store and process personal data please get in touch with the HR Team.
We’re here to give every young person facing cancer the best care and support.
The client requests no contact from agencies or media sales.
Work with us to shift our mindset as an organisation, moving from primarily receiving income from public sector bodies to proactively seeking funding from a wide variety of organisations. We want you to develop an income generation strategy and plan to enable IRISi to have a sustainable business model harnessing our existing knowledge assets and skills.
By the end of this project, we would like the following:
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an understanding of new potential customers and funders for IRISi and our value proposition to them
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an income generation strategy and plan.
We’re open to consultant suggestions regarding what shape this work might take. But to give an idea, we would be looking for things like:
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Horizon scanning to identify income generation opportunities
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Cultivating relationships with potential customers and funders
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Research about short-term income generation opportunities (3-6 months)
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Testing value propositions with target audiences
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Recommendations of where we should be focussing our income generation efforts and targets for each income stream
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A generic case for support, which can be repurposed for a variety of funders.
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Facilitation of workshops with staff members and potentially board members to surface existing ideas to generate income and barriers to implementation
Skills and experience
Essential
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Experience developing effective income generation strategies for social enterprises and charities, particularly as part of wider organisational strategy development and/or review
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Strong charitable and/or commercial bid writing skills
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Significant experience in successfully generating income from a variety of sources for social enterprises and/or charities
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Evidence of excellent interpersonal and communication skills including at senior levels
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Commercial awareness
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Excellent communication skills – written and verbal
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A creative approach to work and seeking out new opportunities
Desirable
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Experienced fundraiser for charities and/or social enterprises, particularly for health and/or VAWG sector organisations
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Understanding of gender-based violence, domestic abuse and sexual violence
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Knowledge of/contacts with funders in the health and gender-based violence and higher education (including health care professional training) sectors
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Understanding of the health system and and higher education structures across the UK and in particular, England and Wales
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Workshop facilitation skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
WECare is seeking a Marketing Manager to lead the strategic direction of our digital marketing efforts. In this role, you will drive engagement, increase visibility, and support our mission by analyzing trends and crafting campaigns that align with our goals. You will oversee day-to-day digital marketing activities, contribute to major campaigns, and enhance our digital presence to meet and exceed targets, playing a key part in shaping WECare’s future marketing strategies.
The position is available for part-time (2-3 days a week) or full-time.
Who we are:
WECare Worldwide is a UK and Sri Lankan registered charity set up by veterinary surgeon Janey Lowes. Our mission is to provide international standard veterinary care for less fortunate animals around the world, starting in Sri Lanka. The WECare Team is made up of passionate, dedicated and brilliant individuals who know how to work hard and enjoy ourselves while we do it. We aim to change the outlook for street dogs worldwide, with 75% of the globe’s dog population going without access to healthcare. We want to plug that gap and provide them with a whole lot of love while we do it!
Key Attributes:
- At least five years of marketing management experience, with a strong focus on digital marketing strategies, SEO, and campaign analytics.
- Proven ability to work in fast-paced, high-stress environments while maintaining a positive, can-do attitude.
- Strong organisational and time-management skills, with the ability to manage multiple projects and deadlines simultaneously.
- Exceptional communication skills, both written and verbal, with a passion for telling WECare’s story.
- Flexible and adaptable, willing to take on challenges and operate in unpredictable situations.
- Part-time contract option available for the role
Key responsibilities:
1. Strategic Planning & Development
- Lead the overall strategic direction for WECare’s digital marketing, focusing on long-term growth and engagement.
- Develop and oversee comprehensive marketing strategies and communication plans to increase awareness and supporter engagement.
- Conduct audience and market research to shape targeted campaigns and forecast future marketing opportunities.
- Collaborate with teams across fundraising, social media, and external partners to ensure cohesive execution of digital strategies.
- Monitor and analyse digital marketing performance using data-driven insights to inform adjustments and future strategies.
2. Digital Marketing & Analysis
- Drive WECare’s digital growth by leading SEO, social media, email marketing, and online advertising initiatives.
- Oversee the management of WECare’s digital platforms, ensuring they are aligned with organisational goals and effectively engaging target audiences.
- Analyse data from digital marketing campaigns to optimise performance and inform strategic direction.
- Implement advertising campaigns (Google Ad Grants, paid social media) to attract new supporters and grow WECare’s international reach.
- Support the Fundraising department in developing and improving donor development initiatives, (such as supporter journeys) fostering lasting relationships through platforms like Mailchimp and HubSpot CRM.
3. Content Oversight & Campaign Management
- Oversee the creation of content (written, visual, multimedia) by internal teams and external partners, ensuring it aligns with WECare’s messaging and goals.
- Act as a strategic guide for content creation, focusing on maintaining consistency and supporting overall digital strategies.
- Ensure content supports broader marketing and fundraising goals while delegating day-to-day content creation to team members and creative professionals.
- Lead the planning and management of major digital marketing campaigns, working closely with relevant teams to ensure success.
4. Partnership & Community Engagement
- Identify and cultivate relationships with sponsors, partners, and local communities to strengthen WECare's support network.
- Support the organisation and promotion of key events, securing sponsorships and partnerships to enhance visibility.
- Lead outreach to the local and international community, promoting responsible animal care and building support for WECare’s mission.
5. Performance & Reporting
- Track and evaluate the effectiveness of marketing efforts, providing insights into performance and areas for improvement.
- Ensure that all marketing activities are cost-effective and within budget.
- Review marketing tools, platforms, and technologies regularly to ensure they align with WECare's needs and growth plans.
WECare is a vet and nurse run charity providing high standard veterinary care to the millions of roaming dogs in Sri Lanka in need of vet care.
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Do you have a passion for project management at a landscape scale and for making a difference for people, nature and fighting climate change? If yes - this could be the role for you!
THE ROLE
• This is an exciting role co-ordinating project planning and project management of the Woodland Trust’s contribution to the Northern Forest, a landscape scale partnership stretching from Liverpool to Hull, and one of the Woodland Trust’s key focus areas, called Treescapes, in the UK.
• You will help build detailed project proposals and facilitate funding bids to support Woodland Trust delivery of the Northern Forest.
• Act as WT account manager with Defra for the Northern Forest Nature for Climate Fund woodland creation programme and other relevant funded programmes, overseeing and preparing associated reporting to funders, and associated project management processes.
• Responsible for coordinating project management of the WT Northern Forest Treescape plan.
• Deliver pro-active and positive internal and external stakeholder engagement and communication, building and maintaining effective relationships.
• Ensuring that organisational goals, in particular those of WT’s 2030 Strategy are maximised through the Northern Forest in the context of complex and wide-ranging external partnership arrangements.
• Travel to and from the Northern Forest will be required.
• This is a Hybrid working role, where you’ll work part of your time at home and part of the time travelling in the North of England as required. You may occasionally visit our Head Office based in Grantham, Lincolnshire.
You can find out more about the Northern Forest at: The Northern Forest: Planting 50 Million Trees | The Woodland Trust
THE CANDIDATE
• You will have experience in all stages of project co-ordination and project management, taking complex cross functional projects from inception to implementation, review and evaluation, together with experience of project management frameworks, for example Prince 2
• You’ll have experience developing and shaping complex, oven ready project proposals and related funding bids, and managing and overseeing grant programmes, particularly within the land management / conservation sector
• You would have worked at landscape scale working for nature recovery, climate resilience and people
• Experience of building partnerships internally and externally, you’ll be a strong communicator with the ability to influence various stakeholders as well as motivate, inspire and shape strategy.
• You’ll be a confident leader and communicator, being able to listen, interpret, challenge and influence varied stakeholders by adopting a range of styles, tools and techniques appropriate to the audience.
• You’ll be self-motivated, well organised and able to manage time effectively, prioritising and being flexible in your approach to meet deadlines and keep projects to budget.
• Desirably you will have experience and knowledge of wooded habitat creation, woodland management and the environmental land management sector more widely
Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our employees, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme
Commitment to Diversity & Inclusion: The Woodland Trust embraces diversity and inclusion. We want our team to reflect the UK's diverse community. We support people from all backgrounds to apply, especially those who are under-represented.
Application Advice: Even if you don't meet every requirement of the role, we would encourage you to apply. Your enthusiasm for the environment and our core values—Grow Together, Explore, Focus and Make it Count—are what matter most. We also keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows your experience and passion for the role.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. We look forward to hearing from you and working together to make a positive impact on our planet.
Interviews will be held via Teams on Tuesday 26th November 2024.
The client requests no contact from agencies or media sales.
The UK Humanitarian Innovation Hub (UKHIH) is looking to recruit an Operations Adviser for a Maternity Cover for up to 1 year. In this role you will have the opportunity to contribute to the successful implementation and management of UKHIH research and innovation workstreams.
Managed by the Head of Operations, the role works closely with colleagues across UKHIH and Elrha to manage a portfolio of key relationships, grants and service contracts to a high standard. The role also supports essential UKHIH operational functions, including coordinating communications, managing convening activities, and contributing to broader organizational and operational development processes and strategy.
Your application will need to demonstrate:
- Experience of grant and contract management including managing procurement processes, preparing grant agreements and service contracts, and quality assuring delivery and payment plans.
- An understanding and interest in the humanitarian or development sectors, ideally demonstrated through academic qualifications and/or paid or voluntary work.
- Experience of developing and maintaining a contacts database.
- Proven ability to provide advice and guidance relating to operational capacity building, including effective operations, grant management and the development of business cases.
- Experience of organising events and meetings bringing together diverse groups and stakeholders, online and in person.
- Excellent financial acumen with ability to analyse financial data and monitor financial reports.
- Demonstrated attention to detail and organisational skills including the ability to plan, prioritise and ensure implementation of work to required standards and tight deadlines, often under pressure.
- Ability to use own initiative and professional judgement to solve problems and generate new ideas.
Experience of risk management methodologies, project management tools and software such as Trello, Sharepoint and website management tools would also be an advantage.
If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.
We offer:
- Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required.
- As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours.
- Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; incremental increase in annual leave (25 day basic entitlement) depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform.
- Please read through the Information for Candidates document for further information to support your application, including details on Our Values, Strategy, Benefits and Salary.
Note for applicants:
- Candidates must have the independent right to work in UK at the time of appointment as we are unable to support visa sponsorship for this role.
- Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you.
- When applying you will be taken through the Save the Children UK recruitment system. Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes.
Closing date: Thursday 14th November 2024
Interview dates: Tuesday 26th November 2024 (online)
About UKHIH
Founded in 2020, the UK Humanitarian Innovation Hub (UKHIH) is an initiative hosted by Elrha, a global organisation committed to solving complex humanitarian challenges, and is funded by the UK’s Foreign and Commonwealth Development Office (FCDO). Our mission is to address significant humanitarian issues through rigorous research and innovative solutions. We achieve this by bringing together diverse stakeholders from both within and beyond the humanitarian sector, fostering collaboration, co-creation, and the mobilisation of resources. This approach integrates the perspectives of crisis-affected communities with the expertise of humanitarian actors, leveraging UK and global capacities to develop effective, relevant solutions.
Since its inception, UKHIH has been at the forefront of advancing humanitarian innovation through Accelerated Innovation Collaborations (AICs), which are high-impact partnerships that drive major advancements in the field via a shared strategic learning process. A key feature of these collaborations is the inclusion of researchers from Low- and Middle-Income Countries (LMICs) through the UKHIH fellowship scheme, allowing for invaluable insights and strengthening local capacities. Additionally, UKHIH supports the Humanitarian Rapid Research Initiative (HRRI), which conducts real-time research on emerging crises, producing pivotal reports on issues such as ethical concerns in Afghanistan, response capacities to cholera, and the humanitarian impacts of natural disasters like the Turkey/Syria earthquake and the Pakistan floods. More recently, UKHIH has expanded its efforts to include ecosystem development within the humanitarian sector, focusing on UK capability mapping and exploring emerging technologies to tackle future challenges effectively.
Commitment to Diversity & Inclusion
Elrha is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQ+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
Please ensure you read the full job description, the Candidate Information pack and complete the Personal Statement as requested in the application process. We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Job Title: Known internally as Relationship Manager
Location: Home - Based covering Wales. Candidates should ideally reside in the area as there is a requirement to be able to travel across Wales to attend meetings, events and trainings
Hours: 35 hours per week
Contract type: Permanent
Salary: £33,607 per annum
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
- Someone who can drive a high level of engagement to proactively identify, support, and retain our supporters. They will have strong communication skills, with the credibility and authority to inspire others.
- Someone with a successful track record of building strong internal and external relationships and generating income from community and corporate opportunities.
- Someone with a growth mindset who is solution focused, that can manage their time and workload, and utilise our given processes, systems, and parameters to overcome barriers.
- Someone who can deliver a personal portfolio within an overall Regional Fundraising team target, demonstrating an understanding of how to mitigate risk and maximise return on investment.
What we offer:
- Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3- or 4-day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
- Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
- Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
- Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
- Health Cashback Plan: access a health cashback plan to cover medical expenses.
- Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
- Discount scheme: access exclusive savings at various high street retailers and gyms.
- Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
How to apply:
You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.
Key dates:
Applications by midnight Sunday 3rd November. 1st Interviews held online on 11th and 12th November and 2nd Interviews potentially held in person on 18th November in Cardiff.
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind.
We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people. In line with our equity, diversity and inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, disabled people and people with caring responsibilities.
Should you require any assistance or adjustments to support your application or interview process, such as accommodating neurodiversity where additional time for tasks, meeting the panellists beforehand or a different interview format (online/offline/in person) or if you require the job description or job advert in an alternative format. Please don’t hesitate to get in touch with the HR Team.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
For information on how we collect, store and process personal data please get in touch with the HR Team.
We’re here to give every young person facing cancer the best care and support.
The client requests no contact from agencies or media sales.
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are delighted to be delivering the National School Breakfast Programme. Family Action is committed to supporting child development, and we believe a healthy school breakfast, without barrier or stigma, can set up children to succeed and give them the very best chance to learn. Working with schools across the country, the post holder will make a vital contribution in ensuring thousands of children in disadvantaged areas have a healthy breakfast at the start of the school day.
As a School Breakfast Coordinator, you will be required to work directly with schools to recruit them to the programme, facilitate the successful set up of breakfast delivery in their schools and provide ongoing support and advice. A big part of this role will be to proactively contact schools to offer them a virtual meeting to support them to sustain and grow their breakfast provision.
Main Responsibilities:
- Proactively contact schools to offer online meetings and support in the ongoing delivery of their breakfast provision. Offering advice and guidance to increase the number of children having breakfast each day
- Respond to school queries via a support desk either by phone or email in a timely manner. Escalating to colleagues within the service as appropriate.
- Share knowledge, ideas, feedback and evidence of good practice with schools to inspire and encourage improved delivery of the breakfast provision.
- Work closely with colleagues and partners supplying the service delivery, ensuring any issues relating to Food orders, deliveries or provision help are reported and action is taken immediately.
Main Requirements (for details check the job description and person specification):
- The successful candidate will preferably be educated to degree level or relevant professional qualification to level 3. Have experience of working in customer service environments or experience of being first point of contact and providing high quality support.
- Experience of working in an educational setting or in partnership with schools or other educational providers and knowledge of how schools operate.
- Experience working in a remote team with the ability to confidently build relationships with a range of professionals, stakeholders and services.
- Excellent interpersonal and presentation skills including the ability to engage a range of audiences virtually.
- Proficient in Microsoft Office with strong IT and administration skills and a high level of competency in the use of Salesforce or a similar CRM tool.
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Download and submit a completed Application Form linked to the Family Action job advert
• Closing Date: Monday 11th November 2024
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons
The client requests no contact from agencies or media sales.