Supporter Care Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working in partnership with Chichester Counselling Services (CCS), a registered charity, who are a highly regarded training school and counselling service. Their aim is to provide affordable counselling and training services to the community of Chichester and the wider areas of West Sussex and East Hampshire. CCS’s psychodynamic training programme, accredited by the BACP, has a reputation for rigour and depth. The counselling offered is frequently recommended by local health professionals and is well-respected in the community: around two thirds of their clients approach CCS having been encouraged to do so by professional advisors or by their family, friends, or employers.
The Board of Trustees are seeking an Interim CEO to stabilise the organisation after recent disruption. The Interim CEO will appraise the current situation, and quickly define and deliver a program of short- and medium-term actions to get CCS into a position from which it can move forward. The Interim CEO will be accountable for all aspects of operational delivery, ensuring that targets are met while enabling the Board of Trustees to fulfil its strategic and governance responsibilities. Working with the Board to review the medium- and longer-term strategy for the organisation and developing and implementing a strategic plan, presents a longer-term opportunity.
Required experience and skills:
- A track record of delivery in turnaround situations.
- Experience ideally in health and social care, counselling, or wider mental health.
- Solid engagement skills with the ability to build confidence across a wide range of stakeholders quickly.
- Proven expertise in the development and implementation of business plans to capitalise on opportunities.
- Proven experience of effectively managing resources and budgets.
- Proven financial management skills, with previous P&L accountability.
For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Closing date: 31 July 2024
Due to the urgent/interim nature of the role, Charisma will be reviewing and actioning next steps for candidates on a rolling basis. Candidates with an immediate start date - 1 months’ notice, are actively encouraged to apply.
Interviews with CCS: Agile / TBC
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You
Do you live and breathe social media? Are you an enthusiastic and proactive individual with a flair for
creativity? We are seeking a Social Media Manager to take the lead in driving our online presence across
various platforms including Twitter, LinkedIn, Facebook, TikTok and Instagram.
Your proactive approach will be instrumental in developing and implementing a dynamic social media
strategy that resonates with our target audiences. In addition, you will play a pivotal role in launching and
managing our presence on emerging platforms such as TikTok.
You will also be responsible for managing our online community – Connected Coaches – which currently sits
on Facebook, and providing support to our sister company 1st4sport in the development and execution of
its social media strategy.
The Role
As the leading charitable organisation for sports and physical activity coaches in the UK, our vision is to build a healthier and happier nation through great coaching, and we are looking for people who share in our passion and purpose.
Just as coaches are there for their participants, so we are here for the coach and we provide membership, learning and development, products, and services to support coaches in their coaching practice and everyday lives.
As Social Media Manager, you will be integral in developing and delivering UK Coaching’s communications activities through social media channels with the aim of increasing engagement with our target audience and building the UK Coaching brand.
Key Responsibilities
Reporting to the Head of Marketing and Communications your duties and responsibilities will include to:
• Develop, implement, and manage a comprehensive social media strategy to increase engagement and awareness among our B2C and B2B target audiences – coaches, the coaching workforce and sector partners.
• Monitor, respond to, and engage with customers, partners, and complementary brands to foster meaningful connections.
• Create and manage social content calendars, scheduling and posting content across all platforms to maintain a consistent brand voice.
• Take ownership of each social media channel, providing innovative ideas, recommendations, and learnings to drive engagement and growth.
• Report and track social media KPIs, working with the Head of Marketing to set and achieve targets.• Analyse long-term needs of the company’s social media strategy and provide quarterly reports and recommendations to optimise performance.
• Create an analytics dashboard and use it to present performance against target updates on a monthly basis.
• Produce engaging and compelling content that aligns with our brand and encourages audience interaction.
• Collaborate with internal creative teams to develop visually appealing and impactful social media content.
• Build engagement within our existing community to drive user generated content and highlight the impact our learning and development has on inspiring communities and changing lives through sport and physical activity.
• Stay updated on social media best practices, technologies, and trends to ensure our strategies remain innovative and effective.
• Build and nurture relationships with industry professionals and influencers to expand our network and enhance brand visibility.
• Attend sector and organisational events and capture content for social media.
• Collaborate closely with our digital marketing consultant to ensure a cohesive approach to paid media campaign activities.
• Liaise with other departments and key stakeholders, such as Sport England and UK Sport, to create integrated online marketing strategies that drive results.
• Support the wider Marketing and Communications team when required. This may include tasks such as copywriting and website maintenance.
Requirements
To be considered for the Social Media Manager role your experience and skillsets will include:
Essential:
• Proven track record in managing social media strategies with demonstrable results.
• Strong interpersonal, presentation, and report writing skills.
• Strong verbal and written communication skills.
• Proactive, motivated, and well-organised with a keen attention to detail.
• In-depth knowledge of social media marketing and paid advertising techniques.
• Experience in delivering successful social media campaigns and growing audiences.
• Ability to create and execute social media strategies that resonate with target audiences.
• Proficiency in engaging and onboarding influencers to amplify brand reach.
• Hands-on experience in implementing and reporting on paid social advertising campaigns.
• Experience in developing visual content/graphics to support social media activity.
• Experience in using a social media scheduling and reporting tool (such as Sprout Social and Hoosuite).
• Use of analytics tools to monitor performance of social media to inform strategic decision-making, optimise content creation, enhance user engagement, and drive growth in brand visibility and followers.
• Ability to multitask and thrive in a fast-paced environment.
• Strategic and creative thinker with the ability to generate innovative ideas.
• Strong planning and project management skills, with the ability to prioritise and manage workloads effectively.
• Team player with the ability to work collaboratively and independently.
Requirements
Desirable:
• Commercial understanding and experience in driving business objectives through social media.
• Photography skills.
• Experience creating and editing video content for social media and ads.
• Experience in producing and/or sharing podcasts on social media
• Knowledge of UK Coaching or the sport and physical activity sector in the UK.
As an organisation we want to inspire not only great coaches, but we want to inspire our people to help drive change. If you are passionate about what you do and enjoy working collaboratively with likeminded people, then we want you to get in touch.
Salary and Benefits:
The starting salary for the position will be in the range £34,000 - £37,000 per annum depending upon experience and qualifications. Salaries are reviewed each year in April. This is a full-time role but could be flexible.
Our People!
Our People team is focussed on making UK Coaching a great place to work that’s both fair and inclusive for all. We do our best to help everyone be their best. From hiring fantastic people to offering great perks, from supporting continuous personal growth to creating a collaborative coaching culture - it all makes a difference!
Our Perks:
• 25 days holiday, increasing by one day per year, up to a maximum of seven years (32 days).
• A day off for your birthday.
• Contributory Pension scheme.
• Life assurance and income protection schemes.
• Enhanced sick pay and statutory maternity pay.
• Amazing family friendly policies.
• Life leave – five days available to help with matters that might arise in your personal life or to support your interests.
• A values led organisation that really listens and cares about its people.
• Outstanding city centre office.
• Flexible working.
• Modern business utilising the latest Microsoft products with continued and long term investment in technology.
After probation, you get even more, including:
• Access to a healthcare benefits scheme.
• Cycle to work scheme.
• Techscheme
How to apply
Please submit your letter of application and CV to our People team:
Closing date: Open until suitable candidate found
Alternative formats of the application form and job information are available on request.
To access further information on the organisation please refer to our website
The client requests no contact from agencies or media sales.
About the role and person:
35 hours per week
Permanent
As their Financial Planning Manager, you’ll use your Brixx modelling experience to model scenarios that will develop and maintain their 30-year business plan to enable the business to make informed decisions about their future financial health and growth potential. Key aspects of this role include treasury management and cashflow forecasting. You’ll support the liquidity strategy through the provision of accurate and timely cashflow data, sector specific and market insight information. You’ll use your knowledge of the business and markets to assess risks and opportunities.
Do you have what it takes to be their Financial Planning Manager?
You’ll have:
- Fully qualified accountant.
- Experience of using Housing Brixx.
- Treasury management experience.
- Awareness of cashflow management.
- Advanced spreadsheet modelling skills.
- Excellent communication and stakeholder engagement skills.
- Positive attitude and commitment to delivering great customer service.
Location
The successful candidate will be contracted to their Bradford office. Colleagues are required to attend the office once a month for team meetings and become immersed in their culture but are encouraged to work from the office once a week.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £61,253 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
Who is our client?
They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let us know and they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
For further information about the role please get in touch with us.
Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship licence.
Join them and start your own journey with our client. They aim to be number one, and you could help them get there.
You may also have experience in the following: Financial Planner, Financial Controller, Finance Manager, Group Controller, Management Accountant, Chief Accountant, Finance Director, Finance Controller, Company Accountant, Group Accountant, Finance Accountant, Financial Accountant, Qualified Accountant, Legal Finance, etc.
REF-215 362
Project Coordinators x 2
Permanent Contracts
Job Ref: V508
Hours/Days per week: 28 hours per week – (Flexible days/hours)
Salary: £25,000 FTE plus attractive employee benefits package
Start date: ASAP
Location: Homebased with regular work across London
Closing date: 9am on 25th July 2024
Interview date and Location: 6th August 2024 at the Levy Centre
Volunteering Matters
At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.
We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.
People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.
This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.
Grandmentors
Grandmentors is an innovative volunteering project where older volunteers (aged 50+) use their lifetime of skills and experience to support and mentor vulnerable young people leaving the care system. These young people often need a guiding hand and role model to support them to find work, continue their education or begin training – ultimately giving them the skills and self-belief to lead successful and independent lives.
Volunteers meet with a young person regularly to boost their confidence and work towards goals, which are unique to each young person
Role Purpose
To develop and deliver all aspects of our Grandmentors project across London, ensuring it achieves its aims, objectives, outcomes, and targets. The post holder will work closely with the Virtual College and Leaving Care teams within London Borough Councils and local volunteers to ensure that we improve and empower the lives of care leavers (aged 16-25) through the unique power of inter-generational mentoring.
Key Duties Responsibilities
· To effectively deliver the service to ensure the project meets its agreed targets and millstones.
· role; this will involve processing volunteer expenses, DBS checks and maintaining databases.
· To ensure regular communication between project staff and volunteers is maintained and that regular supervision for volunteers is provided.
· To work with your line manager to ensure project expenditure is in line with the budget.
· To maintain accurate administration, for all aspects of the project.
· To maintain accurate records on all aspects of the project and submit data onto a secure database.
· To manage and maintain effective monitoring and evaluation records to capture impact and outcomes and ensure contractual compliance.
· To implement and maintain appropriate risk assessment management processes.
· To prepare regular reports including quarterly progress updates, impact reports and end of year reports for both internal and external purposes.
· To develop relevant information to promote and raise the profile of Volunteering Matters locally.
· To promote and adhere to Volunteering Matters Equality and Diversity Policy and all other Volunteering Matters policies which relate to the work of Grandmentors.
· To comply with the applicable Health and Safety and Safeguarding regulations.
· To contribute to joint working and teamwork across Volunteering Matters.
Skills
· Excellent written and verbal communication skills.
· Excellent organisational skills and the ability to prioritise a demanding and developing workload.
· Evidence of good administrative and IT skills and the ability to maintain project monitoring and administrative records.
· Ability to build and maintain effective working relationships with colleagues, volunteers, young people and partners.
· Ability to assess risk and carry out risk assessments.
· The ability to motivate, enthuse and empower yourself and others.
Our Values & Way of Working:
In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments:
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application.
We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
The client requests no contact from agencies or media sales.
Application Closing Date: August 12th, 2024 at 23:00 BST
Location: Remote or hybrid working within the UK; individuals will be required to attend occasional in-person office days in London as needed and prescribed by the organisation. This role requires applicants to be able to show that they have the right to work in the UK.
Term: Full-time - 35 hours a week, Fixed-Term Contract (18 months)
Organisation: Global Greengrants Fund UK
Salary: Salaries at Global Greengrants Fund UK (GGF UK) are dependent on applicable salary scales, and internal pay policies including equity considerations and budget. Due to how salary negotiations perpetuate existing structural inequities, GGF UK has moved away from salary negotiation processes for any candidate. Our best offer for this position is £44,000 per annum
Benefits: We have improved our benefits package and we now offer 10% employer’s pension contribution, remote and flexible remote working, generous family and sick leave, employee assistance programme, health and life insurance, 28 days annual leave plus all UK bank holidays.
About Global Greengrants Fund:
Global Greengrants Fund (GGF) supports grassroots activists and civil society organisations around the world working to address environmental and social justice in over 160 countries. GGF applies a participatory and decentralised model in making grants to grassroots groups through regional and thematic boards of advisors, global partner networks and independent funds, to support grassroots environmental and social justice action. Global Greengrants Fund comprises two organisations located in the USA, Global Greengrants Fund Inc (established in 1993), and Global Greengrants Fund UK
(established in 2012). The two organisations work closely together with a shared grantmaking programme and strategic collaboration at the senior leadership level. GGF UK consists of thirteen staff members working on fundraising and influencing philanthropy; finance; communications; and operations, with all of these functions operating autonomously but in close collaboration with their US counterpart functions.
In 2024, Global Greengrants Fund is amid a strategic journey in which we collectively centre our values, including diversity, equity and inclusion, and organisational care in our work, and to rediscover our identity and potential after 30 years of work. We have experienced tremendous growth over the past two years and we are thoughtfully, yet rapidly, growing our annual grantmaking, our philanthropic advocacy, and our global partnerships and collaborations to new levels. This includes creating a globally networked learning organisation and transforming our organisational culture to be more collaborative and self-steering – we call this our transformative journey. The Monitoring, Evaluation, Accountability, and Learning (MEAL) Officer needs to understand the challenges and opportunities that come with these transformations and can remain flexible, steady, and adaptable.
The role
Global Greengrants Fund UK is looking to hire an energetic and passionate individual who will play a key role in establishing and developing Global Greengrants Fund UK’s Monitoring, Evaluation, Accountability and Learning (MEAL) work. The new role of MEAL Officer will undertake high-quality data management and analysis to produce key learnings on the outcomes of GGF’s grantmaking and other programmatic activity, as well as leading system improvements to our evolving monitoring, evaluation and learning framework in collaboration with global colleagues. They will be providing support to the emerging global learning function, and the role will support the delivery of learning activities across our network to develop clear briefs, learnings and findings that can be used by other functions, including the Communications and Philanthropic Partnerships teams, to strengthen the organisation’s external and internal engagement and knowledge sharing activities. This will include developing appropriate methodologies and tools to collate, validate, summarise, analyse and report on key trends within our grantmaking using and improving on a range of data sources including grantee application forms and reports. Working as part of the UK Programme Support function and reporting to the Deputy Executive Director, the post holder will also collaborate closely with colleagues across the global organisation Global Greengrants Fund, particularly within the Programmes, Communications, and Learning teams towards realising organisational aims.
The candidate profile
The successful applicant will have significant relevant experience in a similar role in a charitable, environmental, development, and/or grant-making organisation. They will be an experienced, senior-level specialist with a strong track record in data collection, monitoring and analysis, with good working knowledge of a range of qualitative and quantitative methodologies, tools and systems, and in using this information to evaluate and recommend adaptations, and in reporting. Higher-level qualifications/certification in a relevant field, post-graduate qualification would be a distinct advantage, particularly in the social sciences and/or use of mixed method approaches. They will have demonstrated experience authoring MEAL related reports, either organisational reports or academic publications; demonstrated ability to coordinate and improve the process of data collection, analysis and reporting and demonstrated experience in managing datasets, databases, programming, and other analysis software. They will have excellent written and verbal communication skills; and be confident in engaging a wide range of internal and external stakeholders, including at senior levels. They have exceptional organisational and research abilities, with strong attention to detail and accuracy, including analysing large amounts of information from disparate sources. They should have excellent interpersonal understanding, relationship building, and interpersonal skills to build strong alliances with diverse constituencies. They also thrive in a virtual environment and are motivated to take on challenges and collaboratively find innovative and creative solutions.
The right candidate will understand GGF’s core values and be committed to the guiding principles and mission of GGF and ensure they uphold them in the way they take up the responsibilities of the role.
How to apply:
Applications need to be submitted through GGF UK’s job platform by August 12th, 2024 at 23:00 BST. To apply via the job platform and to see the detailed Job Description please click here. You will be required to upload a current CV, along with a cover letter explaining why you want to work for Global Greengrants Fund and how you meet the requirements of the role as part of your application. You will need to submit these in English. If you’re intrigued by this position but feel like you don’t fit the profile precisely, please still apply.
Global Greengrants Fund UK is an equal opportunities employer. We strongly encourage applicants from all backgrounds and walks of life. We believe that diversity and inclusion in our team is critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool and welcome applications from all qualified candidates. We do not discriminate based on race, colour, religion, ethnicity, gender, disability, sexual orientation or gender identity.
The client requests no contact from agencies or media sales.
Join a passionate, dynamic and expert team, committed to unlocking the power of Black history to inspire and empower.
An experienced, driven and proactive Senior Funsraising Manager is wanted for the role at Black Cultural Archives, Brixton. You will secure funding for the preservation of the archives and celebration of Black history. Our ideal candidate is a talented, enthusiastic and experienced Fundraiser, with knowledge of corporate, trust and major giving. Don't just be a Fundraiser, be a changemaker and transform the appreciation of Black history for generations to come.
SALARY: £48,000 pro rata
Part-time: 4 days a week
Reporting to: Lisa Anderson, Managing Director
BASED AT: Black Cultural Archives (BCA) Headquarters, Brixton
Exciting leadership opportunity for a talented, passionate fundraiser!
Black Cultural Archives (BCA) is looking for a Fundraiser to join our team of inspirational change-makers. Reporting to the Managing Director and working alongside the Deputy Director, Marketing and Programme Managers, you will drive our ambitious fundraising plans.
This role will work towards the strategic aim of making BCA resilient, flexible and entrepreneurial. The role will oversee and manage all fundraising income streams, in particular, cultivating and securing income from our list of prospects, producing high-quality proposals and impact reports.
If you have a passion for the importance of cultural heritage, history and education, coupled with a track record of successful fundraising, we want to hear from you! Apply now to make your mark and play a pivotal role in the future of Black Cultural Archives.
#BCA #SeniorFundraiser#Fundraising #BlackBritishHistory #JobOpening #JobOpportunity #Culture #Education
About Black Cultural Archives (The BCA)
Inspired by Pan-African civil rights leader Queen Mother Moore, our founders established Black Cultural Archives in 1981 with a mission to create Britain's first archive-museum dedicated to representing the culture and history of Black people in Britain. Today we are a national institution dedicated to collecting, preserving, and celebrating the histories of Black people in Britain in order inspire and give strength to society. Our work falls into three areas: Collect and Activate - covering the work of our collections team to make our archive materials accessible for research and knowledge production, Educate and Inspire= covering the work of our learning team and workforce development projects to support Black history education and heritage skills development, and Celebrate and Champion - covering our exhibition and events programme that encourages engagement with the knowledge held within our archives.
What we need from you
As a talented fundraiser, developing new business across various income streams, you will possess fantastic written and verbal communication skills, and have a proven ability to successfully apply these to a range of products and audiences in order to increase income.
You will be able to balance the needs of the audience and organisation and ideally, you'll also have some experience of managing events, and genuinely care about giving outstanding support to your stakeholders in order to generate more money.
You will grow to understand our potential donor pool and hold a vital role in planning events and coordinating other activities to encourage donations and help us move toward our vision of being the home of Black British history. You will work with a close-knit, enthusiastic team under the Managing Director to meet and exceed fundraising goals.
You will have a proven track record of generating income by writing high-value trusts and foundation proposals and the ability to build and influence relationships at all levels. You will be a creative and emotive storyteller with the ability to work independently and proactively.
Want to join an award-winning organisation?
As a national institution we aim to reach as many people as we can! That means that our small and friendly team of dedicated professionals enjoy roles with a wide range of responsibilities, all aimed at making a difference. You will be at the forefront of representing one of the most respected and high-profile cultural heritage charities in the country. And that's not all! All our team benefit from:
- Continual development opportunities
- Attractive salary and benefits package
- A chance to join an organisation that makes a real difference
To apply, please send your CV and cover letter. Any questions relating to the role, please contact Kirsty.duffey@ hrdept .co .uk
Key Notes:
- We cannot sponsor visa applications. This role is only open to people who have the right to work in the UK.
- You will be expected to work some public holidays in line with the public programme, when time off in lieu will be given in return.
Closing date for applications: Friday 5th July.
They’re looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to their customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service. This is a great opportunity to make a difference for their customers and gain exposure across the business.
What skills/behaviours do you need to be a Complaints Resolution Partner?
- Excellent customer service skills with the ability to listen, put yourself in the customers' shoes, and respond objectively.
- Process driven with a passion for problem-solving and seeing issues through to resolution.
- Strong attention to detail when liaising and processing customer complaints.
- Strong written and verbal communication skills.
- Stakeholder engagement and influencing skills.
- Ability to manage workload and deliver against set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator, etc.
REF-215 357
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re a team of creatives that shape and disrupt policy narratives.
Policy shapes the world and our future. It matters. This might be why you started working in policy yourself. And it might be why you, like us, believe that getting policy unstuck is among the most important challenges of our time.
You can check out our website to find out more about us, what we do, and examples of past work. But as someone thinking about working with us, there are two things in particular you should know.
The first is that we care about what we do. Our clients matter to us, as does the quality of our work, and, most importantly, the impact our work has on the world. We want to shape policies that benefit people, and we’re ready to go the extra mile to achieve that. This means that we’re always in a brainstorm mode, we think beyond the scope, and we put the hard work in to bring our ideas to life.
The second is that we care who we work for – and with. We want to work with people and organisations who share our vision and have a similar drive and ambition. And yes, sometimes that means we reject work if we don’t think it fits. We want to build long-term relationships with our clients (most have been working with us for 3+ years) and we work together as part of one team with them. We want you to fit in that dynamic – and we’re looking for someone who can show that that’s how they work too.
The job
We’re looking for someone to wear two hats.
The first hat you’ll wear is that of a client lead. You’ll have full responsibility for the clients and projects that you and your team are working on. One day you might be working on ocean policy campaigns, helping technical clients adapt their language to make it engaging and influential, and in doing so helping to push the ocean agenda forward. The next you could be working with a not-for-profit, leading the creation of their brand identity, marketing strategy and overseeing the launch of their new website.
We’re on the hunt for a seasoned communications strategist and a creative campaigner. You’ll be someone who feels at home bringing your knowledge and experience to any communications challenge: from campaign strategy to brand strategy, from policy communications to digital marketing.
You should be a creative thinker, a problem solver, and someone who knows how to run projects profitably – and grow client relationships at the same time. You’ll be able to build relationships quickly, with clients and colleagues. You’ll spot mistakes, tactfully ask difficult questions, and tell us and our clients how to improve things.
The second hat you’ll wear is that of a new business lead. You’ll work with the CEO, Head of Strategy and other colleagues to identify, respond to, and win new business opportunities. We’re looking for someone who has directly relevant experience here – so you’ll have had experience in new business for an agency or consultancy, or have supported that function.
You’ll have experience responding to RFPs (and hopefully winning them – definitely tell us if you have a good hit rate), you’ll be excited by the idea of travelling abroad to give presentations to prospects and convert them to clients, and you’ll have ideas about how we can improve our marketing to generate more inbound leads. Where some see new business efforts as taxing and draining, you’ll be energised by it, and see new business as a game that is fun to play, and win.
Key skills and experience
The core things we are looking for are:
- Minimum 6 years experience, with at least three years in an equivalent agency setting
- Have communications expertise in creating stories, shaping narratives and social/policy campaigns and/or public affairs
- Experience and expertise in brand communications and/or strategy development
- Ability to produce creative and engaging communication materials: reports, websites, social media and print
We’re also looking for a mix of the below. We don’t expect you to have all of them, but you should be nodding to most of the things on the lists below.
Project management
- Excellent account and project management skills
- Finding creative solutions to complex problems
- Ability to break down large strategy and campaign projects into phased deliverables, guiding clients through the process
- Strong timeline and budget management skills
- Ability to identify areas of improvement/efficiencies, for yourself and your team, both in terms of process, training, and any other areas you identify
Team management
- Experience managing a team, growing their skills and ability (this role will have line management responsibilities)
- Onboarding new team members
- On an ongoing basis, identify future recruits for the company/build a wide network around the industry
Thought leadership
- Write thought leadership articles for the CFC website, at least once per quarter, ideally one a month promoting our thinking and best practices
- Participate in CFC training and knowledge sharing (webinars etc.)
- Attend events and conferences on behalf of the company
New business & sales
- Identify and respond to appropriate RFPs; lead pitch approaches
- Identify opportunities for future work with existing clients, write proposals to win that work
- Identify and pursue new leads
- Identify and shape new product offerings to take to market
If you're still interested, you can find out more about the application process on our website (Google "cast from clay lead consultant"). We look forward to chatting.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Project:
Another Way is a bespoke project that specifically targets young people between the ages of 14 and 21 who are involved in or affected by criminal exploitation/or serious youth violence and those who are at serious risk of becoming involved. The key deliverable is the late-night sessions from 9pm to 12am+ where we provide a safe space at a time when young people are typically at most risk. The service provides young people with a platform to build positive relationships, engage in a range of positive activities, cook and eat together and access educational and employment pathways.
About Us:
The Harrow Club is a community-based youth organisation committed to offering innovative, accessible, and high-quality opportunities that enable young people from disadvantaged backgrounds to maximise their life chances.
Job Purpose/Main Tasks:
▪ You will be responsible for managing and developing our suite of programs aimed at reducing youth violence where we operate.
▪ You will lead a team who will engage individuals at risk through a late-night safe-space provision, detached street work and other interventions alongside referral routes created with other agencies.
▪ You will be responsible for managing this high-risk project as safely as possible working closely with, and supported by, the leadership team.
▪ You are able to build relationships with other local partners and community services to gain knowledge of target areas.
▪ You are able to attend external meetings and stakeholder events to promote the work of the programme and foster opportunities for collaboration and further development.
▪ You will provide regular updates from the program for both internal and external audiences. Regular meetings will take place with key keyholders such as the police, gang units, community teams and others.
▪ You will be responsible for the recording, monitoring and evaluation of the work within the prescribed framework.
▪ You will coordinate and undertake training, team meetings, supervision and staff appraisals.
▪ Other duties commensurate with the post and the needs of the organisation.
▪ - Serve as an integral member of the safeguarding team, ensuring the safety and well-being of all individuals.
▪ - Assist in the development and implementation of safeguarding policies, procedures, and practices, aligning with local regulations and best practices.
▪ - Stay informed on current safeguarding issues and trends, providing training and guidance to staff and volunteers on safeguarding protocols.
Required Qualification and Experience:
- An enhanced DBS check is required for this role to ensure the safety and protection of all young individuals in our care.
- Strong and verifiable track-record of working with challenging and vulnerable young people.
- Strong and verifiable track-record of project managing high impact programmes.
- Strong and verifiable track-record of managing delivery teams successfully.
- Experience of community outreach working in a similar setting.
- Full UK Driving License.
Desirable qualifications and Experience:
- Mini-bus Driver’s Licence (MiDAS etc.).
- Educated to Degree Level.
- An awareness of current issues affecting the local communities in London.
Experience, Knowledge, Abilities and Skills:
▪ Ability to work effectively with young people.
▪ Experience of working with young people who might be difficult to engage and demonstrate challenging behaviour.
▪ Effective communication skills particularly with young people but also with colleagues.
▪ Good interpersonal and teamworking skills.
▪ Ability to record, monitor and evaluate your work.
▪ Able to work well with confidential material and sensitive situations.
▪ Have an imaginative and enthusiastic approach.
▪ Reliable and conscientious approach to the work.
▪ Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
▪ Have a practical and logical mind and is naturally well organised.
▪ Thrives on change and enjoys dynamic diverse environments.
▪ Is confident with high levels of self-esteem.
▪ Is respectful, articulate and sensitive in style of communication.
▪ Is motivated towards excellence and improvement of personal performance with a can-do attitude.
▪ Ability to cope positively with challenging and diverse behaviour.
You are welcome to arrange an informal conversation about the role - please send over a CV and in your Covering Letter request this.
The client requests no contact from agencies or media sales.
HR Coordinator
Human Resources
Full-time
Permanent
£25,575 per annum
Application deadline: 12pm (midday) on Monday 12 August 2024
About the role:
This is an exciting opportunity to work in an experienced HR team supporting the Museum's Operations Division. Our Operations Division comprises key functional areas including Advancement, Finance, Governance and Security departments.
As an integral member of a busy HR department, you will help to ensure the delivery of an effective and reliable HR service. You will perform a range of tasks, while focusing on actively managing our recruitment and onboarding processes, including placing advertisements, scheduling interviews and carrying out pre-employment checks.
Applicants will need to demonstrate effective communication skills and the ability to work independently, within a team and with employees from across the organisation.
The role will suit individuals with relevant administration experience looking to start their career in HR or those seeking to build their HR experience in a unique and complex organisation.
Key areas of responsibility:
- In addition to the processes outlined above, you will be responsible for issuing contractual documentation and delivering engaging inductions for new starters. Also for -
- Providing timely and professional outcomes to successful and unsuccessful candidates.
- Ensuring all recruitment paperwork is accurately filed in a timely manner, and in line with data protection requirements.
- Preparing paperwork and communications including employment references and contract extensions.
- Ensuring that DBS renewals are carried out in line with the Museum's procedures and legal requirements for employees involved in secure cargo transportation.
- Taking full and accurate minutes of sensitive meetings.
- Ensuring that personnel files are kept up-to date by completing accurate and timely filing.
- Answering queries and advising managers and team members on recruitment processes and procedures.
About you:
To be successful in this role, you will have -
- Wide-ranging administration experience including a strong grasp of Microsoft Office and experience working with databases.
- Demonstrated ability to work with minimal supervision in prioritising own workload and coordinating with those of others.
- Strong attention to detail and ability to produce accurate work within deadlines.
- Effective written and verbal communication skills.
- A positive attitude, strong customer focus and adaptability skills.
Knowledge of relevant employment legislation and qualified or working towards the Foundation Certificate in People Practice would be an advantage.
About the British Museum:
Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo Helmet, and the Lewis Chess Men. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
- Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Interest-free travel, bicycle and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We generally expect our HR Coordinators to work on site about 3 days a week.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Finance Assistant: Payables
Finance
Full-time
Permanent
£25,575 per annum
Application deadline: 12pm (midday) on Monday 5 August 2024
About the role:
The British Museum is seeking a Finance Assistant to work as part of the Payables function of the Finance Department in a world renowned setting and the most popular tourist attraction in the UK. You will ensure that financial data is accurate, that all invoices are recorded in a timely manner, and that the service provided to Museum departments is of a high standard.
Key areas of responsibility:
- Maintain the purchase ledger, ensuring ageing is current and that payments are correctly allocated.
- Liaise with all departments to ensure prompt authorisation of invoices for processing and resolving supplier disputes.
- Prepare high quality payment runs, ensuring the weekly process runs efficiently and to timetable, including resolving queries, right through to the presentation to bank signatories.
- Processing staff credit card returns to ensure adherence to Museum group policy.
- Perform month end account reconciliations as directed.
- Identify errors and inconsistencies in GL data and prepare correcting journals.
- Assist with enquiries to the department and provide information to management as requested.
- Proactively suggest ways to improve processes to line manager and other team members.
- Stock record maintenance and query resolution as and when required.
About you:
- Educated to GCSE level.
- Able to work swiftly and accurately with figures, maintaining consistency and accuracy in processing a high volume of transactions.
- IT literate with strong inputting and spreadsheet skills, and excellent attention to detail.
- Enthusiastic, works well with others and willing to take on other work in the department during times of heavy workload or staff absence.
- Excellent verbal and written communication skills, and can build strong working relationships within the Museum and with customers.
About the British Museum:
Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.
You can view a selection of our impressive collection of prints and drawings in our .
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
- Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
- Interest-free travel, bicycle, and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
If you have any additional needs that we should be aware of in order to support you with your application, please provide details
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.
The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
They’re looking for a Head of Customer Service Improvement to join their team in Peterborough.
About the role and person:
Monday – Friday
Permanent
As their Head of Customer Service Improvement, you’ll lead the Customer Resolution Team, taking a strategic, forward-thinking view of the service and ensuring that our client is effective in managing and learning from customer complaints. You’ll effectively manage the budget for the team and work closely with the Housing Ombudsman Service to ensure all regulatory returns and requests for information are handled in a timely manner and that they build a strong external reputation of trust, transparency, and a willingness to learn and improve. Working closely with other teams across the business, you’ll identify opportunities to enhance services to their customers reporting key learning and required improvements to the Senior Leaders. This is an exciting opportunity to develop and design a new complaints service that will drive continuous improvement for our client.
What skills/behaviours do you need to be their Head of Customer Service Improvement?
- Passionate about meeting customer needs and improving services.
- Previous experience of leading and delivering a robust complaints service.
- Good experience of establishing a root cause analysis framework and driving complaints reduction initiatives with tangible results.
- Good experience of driving high performance standards within a regulated complaints function, focused on quality and customer outcomes.
- Articulate and passionate in presenting the insight obtained through complaints to different audiences.
- Excellent analytical and problem-solving skills with an understanding of risk management.
- Excellent communication, stakeholder management and organisational influencing skills.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office with travel to other offices as required.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £59,952 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who Is Our Client?
They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let us know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email us.
Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Customer Service Lead, Customer Manager, Customer Experience Manager, Customer Improvement Manager, Customer Services Manager, Head of Customer Service, etc
REF-215 354
Role Profile
Place of work: Hybrid, time split between home working, our office and out in the community of Cornwall (includes weekly face to face meetings in Cornwall)
Role summary
This role is multifaceted, helping Cornwall VSF to deliver our contracts effectively.It is envisaged that this role will initially be solely focussed on the People in Mind contract.It is anticipated that once the Programme Lead is embedded into the PiM service, that a second contract will be added to their portfolio.
Key Duties
Programme management.
Create, update, communicate and manage the overarching programme plan, contract risk register monitoring, budget, and evaluation - reporting progress on a quarterly basis.Ensure the plan reflects the bid and where plans have diversified, ensure rational is communicated to the partnership and commissioners.
Develop and manage trusted relationships all levels to ensure effective networks, communication and collaboration are created, nurtured, and enhanced.
Develop excellent relationships with ICS stakeholders (including NHS, local authority, and commercial organisations). Manage relationships all levels to ensure effective networks, communication and collaboration are created, nurtured, and enhanced.
Work with VSF’s Leadership and Finance Officer to ensure the budget lines you are responsible for are effectively managed, monitoring spend against profile on at minimum a quarterly basis.If underspends are incurred work with the partnership to ensure funds are re-prioritised.
Develop and oversee the referral processes and reporting.
Ensure that points of referral such as the Community Gateway have the information needed about the providers to make accurate referral assessments.
Provide guidance to partnership about enquiry routes.
Develop and maintain an in-depth understanding of each separate delivery element.
Develop and oversee various levels of governance within the programme, e.g. steering group, programme managers, people with lived experience.
Formalise the governance arrangements for the contracts, working closely with the Steering Group to ensure governance enables ambitions.
Ensure all partners are meeting commitments in their bid proposals and contracts.Lead on partner relationship management.
Where gaps in provision are identified facilitate partnership discussions and feed into learning cycle to ensure decisions are made in a timely fashion.If the partnership decides to add new core partners, ensure that a detailed specification is created.
Manage delivery of the insight and impact of the programmes including a Human Learning Systems approach to insight, and Social Return on Investment approach to impacts, working closely with VSFs Intelligence and Impact specialist.
Proactively identify and develop emerging initiatives and opportunities for the VCSE sector, relevant to your contracts.Horizon scan for additional opportunities.
Organise and facilitate engagement events with the wider VCSE sector, including sessions with ICB/Cornwall Council and colleagues from outside the sector.
Work with senior leadership to develop and manages processes for conflict management, safeguarding and crisis management, quality assurance, provider underperformance, complaints, provider diversification or negotiations for provider service amendments.
All aspects of line management of Cornwall VSF programme team
Grant Funds
Lead on Cornwall Community Foundation contract liaison ensuring grant funding is delivered as planned, that the learning approach is embedded, reporting provides the data needed and that VSF has the communications content required.
Work with our learning partner to ensure learning events are well plan and that learning questions and plans are available well ahead of time.
Annually set the priority target areas for VCSE grant funding budgets, by facilitating discussion with the partnership and the Cornwall VSF team.
Ensure that learning is fully considered by the steering group and that delivery changes as a result of learning.
Ensure appropriate performance, impact and financial reporting processes are established for any grant elements within VSF’s management, governance procedures, and standards.
Personal health budgets
Working with wider VCSE partners, create a specification of what the programme requires from a PHB delivery provider, that includes guidance, process, forms, data, analysis, follow up with recipient and data capture and analysis from the follow up.
Work with learning partner to determine a learning approach for PHB.
Develop reporting measures for PHB and update information quarterly.
Human learning system approach
Work with learning partner to create a plan for the learning approach that covers all aspects of the partnership and on prioritise learning outcome that can be accommodated.
Facilitate the steering group considering learning and discussing potential changes to plans and service delivery.
Engage and lead on elements when required for programme managers, practitioners and CWF grantees learning sessions.
Reporting
Work with the Programme Coordinator and Intelligence and Impact lead to ensure the programme is capture all data required to enable continuous improvement of the programme.
Ensure that data is analysed to demonstrate important intelligence and impact and the relevant information is shared with Comms officers to feed into the Communications plan.
Lead on reporting to wider partnership on collective performance.
Lead on quarterly reporting to commissioners at quarterly online or face to face meetings.
Ensure end of programme reporting offers evidence of the value and impact of the partnership in readiness for re-commissioning
Communications
Work with the Communications (comms) Officer to create a communications strategy and delivery plan that will be shared with partners and funders.
Work with the Comms Officer to ensure that comms reporting metrics are determined so that appropriate data can be captured.
Oversee the creation of a comms brand strategy and guidance for the partnership, comms templates such as impact stories, case studies, requests for comms support, partner comms plans.
Ensure the comms officer works with partners to develop comms plans for their element of the service and that partners report back on their comms activities, this should be collated for impactful reporting to commissioners and for analysis on what has provided good return on either time or money spent.
Oversee the creation of social media channels for the contract and the social media strategy.
Work with Comms Officer to determine how to spend the modest comms budget, prioritising where the money is used and assessing the impact of the spend.
People with lived experience
Work with the Comms Officer to ensure that the voices of people with lived experiences are embedded in the strategy of the programme, by working either with other organisations such as Healthwatch and wider VCSE partners or by cultivating a specific programme group if necessary.
Ensure that this is embedded for the lifetime of the programme and that people with lived experience have a route to feedback about the services.
When feedback/steering is provided, ensure it is fed into the learning cycle.
General working requirements
Keep up to date with Cornwall VSF’s aims, policies and procedures and ensure these are followed
Working with VSF leadership to ensure the working culture of the VSF is collaborative, inclusive, reflective, constructive and matches the co-produced intentions for your VSF contracts.
Have an affinity to Cornwall VSF’s values of Compassion, Transparency and Inclusivity and always deliver your work with these values in mind.
Have a good understanding and awareness of current sector issues and the Cornwall community.
Have a good understanding of Cornwall and Isles of Scilly Integrated Care System.
Ensure the work reflects equality, diversity and inclusion legislation policy, and best practice
Monitor and evaluate activities appropriate to the role and contribute to the service planning process by providing regular reports and feedback on areas of responsibility.
Use VSF’s CRM system to share information about our stakeholders and membership organisations that would be beneficial to all colleagues.
Key Relationships
Chief Executive
Operations Director
Staff team (Programme Coordinator 1.0 FTE and Comms Officer 0.6 FTE)
Programme partners
Learning partner
Funders and stakeholders
Person specification
Essential Criteria
Extensive programme management experience.
Demonstrable ability as adaptable and effective communicator, delivering and accepting information at a variety of people levels (verbal, written, presentation).
Ability to analyse, understand, explain, and make recommendations based on complex information.
Fully conversant with Microsoft Office Suite including excel, word, outlook, PowerPoint, and Teams.
Well-developed planning and organisational skills, with the ability to manage and prioritise own workload
Proven ability to monitor and maintain casework systems and procedures, service delivery against agreed targets
The ability to commit to and work within the aims, principles, and policies of VSF and work towards achieving its strategic priorities.
Adaptable, flexible.
Excellent inter-personal and negotiating skills.
Excellent time management and organisational skills
Excellent problem-solving skills
Commitment to reflective performance and continuing professional development.
Ability to travel and work across Cornwall.
Understanding of the voluntary and community sector and the challenges and opportunities facing the sector.
Other requirements
The normal duties of the role may involve travel on a regular or occasional basis. It is a condition of employment that the post holder can exercise satisfactory travel mobility to fulfil the obligations of the role.
Be familiar with all relevant GDPR, procedures, ensuring that all statutory obligations are complied with
In-depth understanding of the business of running a charity or voluntary sector organisation including reporting requirements
Complete a satisfactory DBS check. (This can be applied for on appointment).
The client requests no contact from agencies or media sales.