Supported Living Service Manager Jobs in Bristol
The Organisation
Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.
Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.
Business Development at Refugee Council
The Refugee Council is a leading UK organisation working with people seeking asylum and refugees to enable them to live with safety, dignity and to rebuild their lives. Our operational teams are based across England providing advice and specialist support to people on issues that impact their refugee protection journey: navigating the complex asylum system; addressing homelessness and poverty; accessing health care, education, and employment.
We operate four main service departments, Resettlement, Asylum, Integration & Employment and Children’s (IUSS & Youth Development). We also have a smaller Practice Development team supporting Refugee Community Organisations and frontline practitioners to develop their skills and capacity to meet the needs of people seeking asylum and refugees. Our Business Development team also sits within our services directorate, with close working with our Fundraising and External Affairs team.
Main Duties and Responsibilities
The Business Development Manager (Interim) is a pivotal role supporting our services to provide high quality, sustainable support with people seeking asylum and refugees. It plays an essential role to support our operational managers and working with people with lived experience of the refugee protection system to co-design their service models, and secure support for them from statutory commissioners. It is also a key partner for fundraising and communications colleagues, finance and operational colleagues to ensure that the systems needed to mobilise, develop, and sustain our services are fit for purpose.
- Lead bid teams developing complex six and seven figure statutory bids and proposals for single entity and consortium/partnership proposal at regional and national level.
- Lead on design of key service models as directed by Head of Business Development, to develop viable new service models, that prioritise quality, impact and sustainability, and highlight potential contractual or financial risks by working with the Head of Business Development, Service Managers and Finance colleagues.
For more information about this role, please view the job description on our website.
To apply, please complete the application form on our website via the apply button.
Closing date: 11th August 2024.
Interviews scheduled for 20th August 2024.
Business Support Officer #iwill
Fixed Term Contract – 19 October 2024 (end of MAT cover)
Job Ref: V514
Full-time: up to 35 Hours per week (Flexible days/hours)
Salary: £24,000 plus attractive employee benefits package
Start date: ASAP
Location: Homebased, occasional travel
Closing date: 1 August 2024
Interview date and Location: Online interview date TBC
About Volunteering Matters
At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.
We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.
People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.
This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.
About the role
As the #iwill Business Support Officer, you will be helping to grow a UK wide movement of youth social action, where young people are equipped and enabled to shape change in their own lives and communities. You will be part of the #iwill coordination hub team, working alongside colleagues in Volunteering Matters and #iwill partner UK Youth to ensure that #iwill projects and programme activities are effectively coordinated, appropriately resourced, compliant and have the information and tools they need to run effectively.
You will work directly with the Head of Partnerships and Impact and Digital Communications Manager and will be part of the #iwill team across Volunteering Matters and UK Youth. With your strong organisational, time management and communication skills, you will be responsible for leading on planned delivery, like reviewing and updating webpages and digital resources, administering #iwill Partnership meetings and team gatherings, supporting communications activity such as campaigns and newsletters, and providing business support to enable the #iwill movement to grow. You will also work closely and collaboratively with colleagues across the team on areas of planning, financial management, and impact.
You will demonstrate trust and respect for your team members and foster a culture of collective accountability. In collaboration with the wider team at Volunteering Matters you live our values and will play a leading role in making Volunteering Matters an inclusive, happy, and rewarding place to work and volunteer.
Key Duties/Responsibilities
• Provide Business Administration support to the #iwill team- this includes servicing meetings, and project monitoring.
• Provide administration support to enable the #iwill movement to grow- including liaison with internal and external colleagues, youth engagement, and stakeholder mapping and engagement.
• Support the planning, implementation, and impact reporting of key #iwill delivery, including Power of Youth Day, #iwill Week, and Ambassador recruitment.
• Monitor, refresh and update the website, ensuring content is relevant and up to date.
• Support the development of new web-based good practice resources for Power of Youth charter signatory organisations, such as case studies, Youth Advisory Board set-up guides, and other youth empowerment related materials.
• Liaise closely with internal colleagues across all core service areas, collaborating where necessary to ensure strategic priorities are met.
• Provide support and help with preparation for funding applications and monitoring reports.
Our Values & Way of Working:
In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments:
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact us for more information.
We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
How to apply
Please visit our website
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Salford and Greater Manchester region with regular travel to assigned renal units.
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa
An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.
This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover the main renal units and satellite dialysis units across your designated area in Salford and Greater Mancherster. Frequent travel and attendance is expected at some sites.
Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service
To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you
The client requests no contact from agencies or media sales.
We are looking for someone with good administrative skills to join our small and friendly Services Delivery Team. You will provide admin support across the organisation and be responsible for setting up family support courses, both locally and online. This will include liaising with parents/carers, professionals as well as staff and volunteers.
The successful individual will be responsible for supporting all teams with data entry. Along with a colleague, the role has first line responsibility for Check-In Check-Out, our safeguarding procedure for staff and volunteers, including monitoring, recording outcomes, chasing non-compliance and producing a range of reports. You will also train others on this procedure. We are looking for someone who can provide admin support across the organisation, including taking minutes.
You will have extensive administrative experience and have completed a range of admin tasks. The successful individual will have good accuracy, time management and be able to work successful on their own initiative. Good communications skills, both verbal and written as well as good IT skills are essential. You will be able to type at a minimum of 40 words per minute, without errors.
Ideally the successful individual will be located within 1.5 hours travelling distance of Hatfield, Hertfordshire as our head office is based in that location and you would be required to go in from time to time. As this is a home-based role you are required to have a suitable quiet and confidential space in which to work, along with a good broadband connection.
The salary for 35 hours per week is £23,868.35 per annum.
Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.
Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.
Closing date: Tuesday, 30th July 2024
Interview date: Tuesday, 13th August 2024
If you are a talented project manager looking to make a real difference to poeples lives, we have a role for you, leading our energy advice projects in rural Wales.
As Energy Advice Manager (Wales), you will be responsible for our established energy advice services in Powys and Monmouthshire and in the development and delivery of similar services into Ceredigion and wider geographical areas in Wales.
The client requests no contact from agencies or media sales.
Bid Writer
Are you passionate about making a difference in the lives of individuals with learning disabilities? Do you thrive in a dynamic environment where your skills in bid writing and coordination can drive growth and support our mission? If so, we want to hear from you!
As a Bid Writer you'll be an integral part of a national team, playing a key role in writing and coordinating high-quality submissions to support growth targets. This will include:
• Crafting compelling bids that resonate with stakeholders and address their unique needs.
• Building positive relationships with internal and external stakeholders to drive growth.
• Managing multiple tender submissions simultaneously with finesse.
• Acting as a quality control check on tender submissions, ensuring best practices are followed.
• Collaborating with operational colleagues to ensure accuracy and timeliness of bids.
You will be reporting to the Bid Manager, collaborating closely with operational colleagues throughout the bid process. You will be expected to guide colleagues through a comprehensive due diligence process. You will work closely with the Business Development Team, Service Managers, the Operations Team, Finance Team and the Legal Team.
We are looking for someone with:
• Established writing skills to produce tailored responses to bids.
• Strong interpersonal skills to coordinate with operational colleagues effectively.
• The ability to evaluate and filter opportunities in alignment with our strategic plans.
• A solid understanding of social care procurement practices and social value.
You'll require:
• Demonstrable bid writing experience.
• Knowledge of social care procurement practices.
On offer:
• Flexible working conditions.
• Flexible hours and location of work.
If you're ready to make a difference and meet the qualifications outlined above, please apply with an up-to-date CV showcasing your relevant skills and experiences for this position.
Your skills and passion will directly contribute to the mission of supporting individuals with learning disabilities. Apply now and be a part of something meaningful!
Benefits
Why join the team?
• 24 days annual leave plus bank holidays + a variety of benefits including pension and holiday buying options.
• Ongoing training and development opportunities to enhance your skills.
• A supportive and inclusive work environment where your contributions are valued.
Join today and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.
The charity’s vision is for the UK to be the best place in the world for people with learning disabilities. If you're ready to embark on a rewarding career that truly makes a difference, apply now!
About the organisation
The charity works in partnership with people with a learning disability. They do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.
Everyone wants a purposeful job - to do something meaningful. The organisation can give you that. You will have opportunities to develop as a person, colleague, leader and activist.
You’ll make new friends and feel inspired to reach your potential. They will ask a lot of you - but you’ll get back so much more. It is never ‘just a job’.
In return for your hard work and passion, They can give you real meaning and purpose in your work.
Are you passionate about saving lives and making a difference every day? The Face-to-Face Fundraising Manager will lead a team dedicated to this charity's mission of safeguarding lives at sea.
As a Face-to-Face Fundraising Manager, you'll play a crucial role in the charity's mission by leading a team that engages with the public, secures regular financial gifts, and spreads vital water safety messages. You'll be part of a supportive environment where your contributions truly matter. You will be responsible for the North East region of this charities fundraising programme which covers two main hubs of Newcastle and Scarborough
Job Title: Face-to-Face Fundraising Manager
Charity type: Emergency Services
Salary: £34,000 - £35,000
Location: Remote role ideal for someone living in the Newcastle to Scarborough area
As a Face-to-Face Fundraising Manager, you will:
- Lead and Inspire: Recruit, train, and manage a dedicated team of fundraisers within your geographic area.
- Achieve Targets: Drive the team to meet acquisition targets and key performance indicators (KPIs).
- Training and Coaching: Develop and deliver ongoing training programmes to ensure your team excels.
- Stakeholder Engagement: Build strong relationships with stakeholders, site owners, and partners.
- Operational Excellence: Ensure compliance with standards and manage field team logistics efficiently.
- Reporting and Analysis: Monitor progress, identify risks, and re-forecast as needed to stay on target.
- Promote Safety: Foster a positive safety culture and lead by example.
What We're Looking For:
- Experience: Ideally, you have experience in face-to-face fundraising, either with a charity, fundraising agency, or in a regional sales role.
- People Management: Proven ability to manage and motivate a team of paid staff or volunteers to achieve goals.
- Communication Skills: Excellent communication skills and a cooperativeteamworking ethos.
- Self-Motivation: Strong self-motivation and ability to prioritise and manage your own workload effectively.
If you're ready to lead a passionate team and contribute to an organisation that makes a real impact, apply now.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The Motor Neurone Disease (MND) Association is dedicated to supporting and empowering people living with and affected by MND.
We are seeking an enthusiastic and dedicated Area Support Co-ordinator to lead, manage and support teams of volunteers, develop, and maintain relationships with local services, and ensure that people living with and affected by MND receive an exceptional service, improved support, and are at the heart of our care initiatives.
A fundamental part of the role is ensuring individuals affected by MND receive tailored support. Your responsibilities will include leading and coordinating volunteer activities, developing branch and group capacity, and establishing new groups as needed.
A key focus will be understanding local needs and collaboratively planning, designing, and delivering support activities. You will build and maintain excellent relationships with our wonderful volunteers, care centres/networks, care co-ordinators and multi-disciplinary health and social care professionals, hospices, other partners.
We are in search of someone who can:
- Identify and address support issues by working with volunteers and individuals affected by MND.
- Guide collaboration within the branch and group network, fostering a supportive environment.
- Proactively manage the recruitment, selection, and induction of volunteers.
- Facilitate local learning, development, and networking opportunities for volunteers in collaboration with Association colleagues.
- Enable effective communication between volunteers, staff, and the wider Association, promoting a culture of collaboration.
This opportunity is home-based with travel requirements across Hertfordshire and Essex.
What are we looking for?
- Experience of leading directly managed and/or coordinating self-managed groups of volunteers.
- Skills to identify, assess, and respond to support needs through a person-centred approach.
- Understanding and delivery of care and support services in the statutory, private and/or voluntary sectors including value and challenges of volunteering.
- Experience of working with vulnerable people and/or carers and families.
- Demonstrable understanding of the management of risk and safeguarding.
For full role responsibilities please view the job description located within the Candidate Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include:
- Cycle to work
- Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Experience of leading directly managed and/or coordinating self-managed groups of volunteers.
- Skills to identify, assess, and respond to support needs through a person-centred approach.
- Excellent communication, interpersonal and presentation skills.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.
Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E.
We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.
You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.
Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.
You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.
You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.
Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):
- Offering emotional support via active, empathic listening, including to people in significant distress.
- Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
- Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
- Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
- Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
- Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
- Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
- Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.
All the following person specification criteria are essential unless otherwise stated.
- Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required.
- Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them.
- An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E.
- Demonstrable experience of working in a person-centred, needs-led way.
- Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures.
- Experience of working with people in distress, including people who disclose suicidal thoughts.
- Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing.
- Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing.
- Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers.
- Ability to analyse complex situations, identify options available to clients and signpost appropriately.
- MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software.
Please note that an enhanced DBS check will be sought for the successful candidate.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Edinburgh & East Scotland. Based at home, situated in the region to regularly travel to assigned renal units.
Hours: Full or Part time hours up to 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa FTE
An opportunity to provides practical, emotional, and financial support for anyone affected by chronic kidney disease.
You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.
This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover (as part of a team) some of the main renal unit and satellite dialysis units across Dundee, Perth, Kirkcaldy, Lothian, Borders & Lanarkshire, and regular travel and attendance is expected to some sites.
We are recruiting for Full or Part time hours up to 35 hour per week to cover these areas – please advise in your application how many hours per week you are seeking and your preferred working pattern (35 hour is full time).
Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service
To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you
The client requests no contact from agencies or media sales.
Senior Project Manager, National Cycle Network
(England South)
£36,629 per annum, pro rata
(Ref: SUS4303)
Full time hours are 37.5 hours per week – happy to talk flexible working
Base: Hybrid working with some travelling to Bristol
About the role
We have an exciting opportunity for someone to join us and influence real change in the South of England, helping us drive our Paths for Everyone vision forward, a vision of a more sustainable future in transport.Paths for Everyone
As a Senior Project Manager, you will help us to shape and develop the future for the National Cycle Network (NCN). You will design, develop, and maintain the NCN, connecting people and places, and provide traffic-free spaces for everyone to enjoy.
Your experience with managing complex construction projects and your broad understanding of transport planning, will help you lead and support a small team, as you oversee a budget of several million pounds a year, ensuring the delivery of impactful programmes and projects on the National Cycle Network, whilst aligning with Sustrans’ vision and Theory of Change.
You will draw on your experience and understanding of the principles of walking and cycling network planning to support the team with the delivery and quality assurance of Local Cycling and Walking Plans and feasibility studies for active travel routes.
You will help us be financially sustainable too, by taking a strategic approach to funding opportunities. You will help us build relationships with landowners, local authorities, and others, so that we can work in partnership to make things happen. As part of this, we are working with local authorities to create a 20-year plan for the delivery of the NCN, which involves aligning projects with local strategic priorities.
We offer true hybrid working, with a mix of working from Bristol hub at least 1-2 days a week and the opportunity for home working, with flexible hours offered to suit individual circumstances.
This role will require travel and work at locations as necessary to undertake the project on behalf of Sustrans. You will be occasionally travelling across
England. Candidates should be based within a commutable distance of Southwest England.
About you
You will be a brilliant team leader and will build relationships with ease, bringing with you experience of working cross-organisationally and across multiple sectors.
With demonstrable experience of delivering projects and programmes, you will probably have experience within the engineering, urban design, construction management, or land negotiation sectors.
You must have a creative approach to finding innovative solutions, to help us in advocating for sustainable transport and better places across the region.
You must be a skilled communicator with excellent negotiating skills, as you will play a key role in leading your team in reshaping our towns, cities, and countryside in favour of active travel.
We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 19 August 2024.
- Interviews will take place in via MS Teams on the 2nd or 3rd of September 2024
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Bowel Cancer UK is the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, which will be launching in the spring. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
We are seeking an experienced IT Support Engineer with specialized knowledge in Office 365 and Microsoft Azure to join our team. As the IT Support Engineer - Office 365 and MS Azure Specialist, you will be responsible for managing and optimizing our Office 365 and Azure environments, providing technical support to end-users, and ensuring the smooth operation of our IT systems. You will play a critical role in maintaining the security, reliability, and performance of our Office 365 and Azure services while delivering exceptional support to our internal users. If you are a proactive problem-solver with a passion for technology and a commitment to excellence, we invite you to apply for this exciting opportunity to contribute to our IT operations and help drive our organization's success.
Safeguarding:
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Craig Johnson, Head of Data & IT.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Liverpool & Wirral region with regular travel to assigned renal units.
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa
An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.
This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover the main renal units and satellite dialysis units across your designated area in Liverpool and Wirral. Frequent travel and attendance is expected at some sites.
Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service
To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you
The client requests no contact from agencies or media sales.
About Us
School of Hard Knocks (SOHK) is a charity that exists to empower and support individuals who are living in complex and challenging circumstances. By fostering an environment of genuine acceptance and through the use of physical activity (rugby training) and group and one-to-one support sessions, SOHK enables young people to succeed in their education and reach their potential. All of SOHK's activities are underpinned by an evidence-based sport for development framework called the 5Cs.
Overview
SOHK will soon launch its new and ambitious organisational strategy to drive growth and impact. We want to reach and support more young people at a key point in their adolescence and help them to reach their potential. To achieve this, we need to increase our reach to new audiences and convert more people into donors. We also need to optimise our communications to existing audiences; from young people on our courses and their educational professionals to prospect partners and donors.
This role is key to the success of our growth fundraising strategy that will see us double our income. To achieve this we need to optimise our branding, develop new marketing channels and grow our reach. We are looking for someone as ambitious as we are, and willing to help move our charity into the next stage of our development.
Key Responsibilities
- Deliver the Marketing & Communications strategy. Work with the Director of Fundraising and Marketing Consultant to contribute to the development of the the Marketing and Communications Strategy. Lead the delivery of the strategy, track progress and report risks and opportunities to senior leadership team.
- Brand management and development. Maintain and evolve the charity's brand identity. Ensure consistent messaging across all channels.
- Social media management. Plan, schedule and create content for multiple channels. Ensure timely publication and distribution of content. Develop and manage social media content and campaigns. Monitor social media engagement and analytics to refine campaigns.
- Digital marketing. Lead the development of all digital marketing to achieve audience reach and income targets.
- Analytics & analysis. Track and analyse the performance of campaigns by monitoring relevant analytics. Use data to adjust strategies and improve outcomes. Conduct regular competitor analysis to ensure we maximise reach. Develop routine end of campaign analytical reviews and reports.
- Stakeholder Engagement. Build and maintain relationships with key stakeholders including ambassadors and celebrity patrons, providing them with all the assets and materials they need. Develop strategies for stakeholder communication and engagement. Work with partners to create mutually beneficial communications strategies.
- MarComms Advisory Panel Engagement. Engage with our voluntary MarComms Advisory Panel of experts to maximise success of our strategy.
- Graphic Design. Using design software, create promotional and programme delivery materials such as brochures, posters, challenge event packs and social media graphics in line with brand guidelines. Create visual content for all digital platforms.
- Video Content Creation. Conduct interviews with beneficiaries on camera to capture their stories. Edit video footage optimising for use in large-scale event films and for social media content. Develop engaging video content to promote the charity's mission and activities.
- Copywriting & Copy Editing. Write and edit inspiring and engaging content for various digital platforms including website, e-newsletters, and social media. Develop compelling stories and case studies to highlight the charity's impact. Write press releases where appropriate and quarterly ‘Supporter Updates’ for major donors.
- Website Management. Oversee the development of a new website. Update and maintain the charity's website content in line with best SEO practice. Ensure integrations are working correctly i.e. website is correctly integrated with Zapier and is pulling through subscribers to Mailchimp.
- Internal Communications. Develop engaging staff communications and opportunities to share successes and drive motivation amongst staff. Seek new opportunities to share information team-wide.
- Integrated digital processes. Maximise efficiency by building integrated digital systems and processes wherever possible.
Skills & Experience
Essential
- Experience of creating and delivering multi-channel marketing acquisition strategies
- Experience delivering budgets and annual operational plans
- Highly-skilled copy-writer, editor and proof-reader
- Experience of digital marketing and proven record of delivering growth and achieving campaign goals
- Experience of managing external media and creative agencies
- Excellent GDPR knowledge and practice
- Experience of new product development, innovation and project management
- Good understanding of Google Analytics and other reporting tools.
- Experience of integrating platforms where possible to drive efficiency and optimise the customer experience
Desirable
- Knowledge of the charity sector and understanding of Sport For Development
- CRM experience
- Experience of project managing the delivery of new websites
- Experience of using creative design platforms such as Canva and video editing software.
Personal attributes:
- Responsive to the ever-changing digital landscape and trends
- Willing to be part of a fast-paced and ambitious team
- Detail orientated
- Growth mind-set and continually seeking to learn
- Strong stakeholder management skills (internal and external)
- Ability to adapt verbal and written communication skills to suit different audiences
- Confidently manage, influence and negotiate with senior stakeholders
- A highly motivated self-starter able to work proactively, independently and manage multiple priorities
- Able to work flexibly, adapting to the needs of the role and the wider team
Terms of Appointment
- Permanent contract
- Full-time (4 days considered)
- Salary £32,000 - £35,000 pro rata (dependant on experience)
- 25 days holiday plus 3 working days between Christmas and New Year extra. Employers also earn an additional day of annual leave per year of service up to a maximum of 5 days.
- Cycle to Work Scheme.
- 3% employer pension contributions.
- Opportunities for personalised training and development.
- Dynamic, entrepreneurial working environment with flexible approach to working hours and locations where possible.
How to Apply
The closing date for applications is 9am Monday 5th August.
Interviews will take place online on Friday 9th August, so please keep this day free in your diary!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Dorset, Somerset, Bristol and Gloucester. Based at home, situated in the region to regularly travel to assigned renal units. Regional coverage to be agreed with successful candidates based upon their location.
Hours: Full or Part time hours up to 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa FTE
An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.
This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover (as part of a team) the main renal units and satellite dialysis units across your designated area in Dorset, Somerset, Bristol and Gloucester, and frequent travel and attendance is expected at some sites.
We are recruiting for full or part time hours up to 35 hour per week to cover each of these areas. Please advise in your application how many hours per week you are seeking and your preferred working pattern and location (35 hours is full time).
Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service
To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you
The client requests no contact from agencies or media sales.