With increasing numbers of residents requesting our support to investigate and help resolve their complaints, we’re substantially increasing our team of Investigators over the next few months.
As one of our Investigators, you’ll use your proven housing and / or ombudsman casework experience to impartially investigate complaints within our jurisdiction and communicate the outcome of your investigations. On completion, you will use guidance and insight to make appropriate orders that put things right for the resident where there has been a failure.
Specifically, based within our dispute resolution function and using attention to detail, logical and inquisitorial thinking, you will assess landlord responses to complaints against policy, procedure, legislation and any relevant good practice and make decisions about the landlord’s handling of the substantive issue of complaint and its complaint handling.
With clear, concise and plain language skills, you will communicate the outcome of decisions, orders and recommendations to all involved parties within an appropriate timescale, ensuring that work is of a high quality and meets our casework standards.
For this key remit, you will offer the proven ability to analyse large volumes of complex information at pace in order to reach fair and balanced decisions. This skill may stem from your experience within the housing sector, an ombudsman, legal and / or regulatory body. You’ll need excellent communication skills, including experience in producing high quality written reports, as well as the proven ability to actively listen to customers, including those that are vulnerable.
Housing law knowledge will be an asset, though it is your ability to reach fair findings within a high volume, fast-paced and target driven environment that is essential.
In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week. Roles available on a full-time, compressed hours or a part-time basis.
It’s an exciting time to join us and to contribute your skills to improving residents’ lives and landlords’ services.
For further details, please click apply and download the information pack.
We request that previous applicants for the Investigator role do not apply to this campaign.
CLOSING DATE: n/a. We intend to keep this campaign open during the summer months, though we will be assessing applications in the order in which they are received. We do however reserve the right to pause and / or close the campaign.
We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.
About The Role
Closing date: 7th August
Contract: This is a fixed term contract for 18 months.
Application Process: Please ensure you apply with a supporting statement on why you believe you would be the most suitable individual for this position.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Are you a dynamic and experienced learning and development professional?
Are you interested in building an exciting new training programme for Marketing and Fundraising specialists?
We are seeking to recruit a talented individual with a proven track record of designing and delivering high-quality, engaging training solutions. This is an exciting new role to create a new, dedicated training academy for our Income and Engagement Directorate.
You will be responsible for creating and delivering a bespoke programme of training content for teams across the Income & Engagement Directorate. Additionally, you will be responsible for designing the curriculum for bespoke training, specifically for our directorate, with experience of delivering the training content to the business unit. You will be commercially focused with the supportive mindset to help all individuals develop and grow within their roles.
You will partner with the Income & Engagement Leadership team to understand the needs of each business area, identifying skills gaps and development needs to ensure the delivery of training initiatives across the directorate.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you
- Experience of designing and delivering bespoke training.
- Developing a training curriculum, ready to be rolled out to the business and train new users.
- Expert in transforming the learning with a proven track record of developing and delivering an inspiring training program(s).
- Experience of managing complex projects
- Confident in negotiating and managing senior internal stakeholders and external training providers and suppliers.
Person Specification
- Verbal and written communication skills to liaise with a diverse range of stakeholders.#
- Be ambiguous, passionate about your role
- A strong strategic thinker, being able to translate skills, needs and concerns from stakeholders into impactful and supportive learning solutions
- Excellent IT skills and extensive experience/knowledge on using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Strong analytical and interpretation skills.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
The client requests no contact from agencies or media sales.
Head of Communications and Brand
Contract: 12 Months Fixed term contract, full-time, starting September 2024
Location: Canada (Toronto, Ottawa, Montreal), London, UK or any WA Country, remote role
Salary: Salaries and benefits for different countries will vary in line with the successful candidate's location and depending on experience.
- Canada: $75,000 - $80,000 per annum
- UK: 65,000 - £74,000 per annum with benefits or equivalent established grade in the country of employment.
Offer will be made based on candidate's right-to-work location and other factors including the labor market, experience, internal equity, and budget, etc.
About WaterAid Canada:
WaterAid Canada is a member of WaterAid, an international nonprofit organization, determined to make clean water, decent toilets, and good hygiene normal for everyone, everywhere within a generation. Only by tackling these three essentials in ways that last can people change their lives for good.
About the role:
The Head of Communications and Brand will oversee the planning, execution, and evaluation of WaterAid's communications and brand portfolio, including external communications, media relations, editorial and brand management, digital content development, and public engagement.
This position calls for a high level of collaboration within WAC and the global WaterAid Federation. The Head of Communications and Brand must possess strong interpersonal and communication skills to work effectively across teams to prioritize conflicting needs and deadlines. As part of a collaborative and fast-paced organization, the Head of Communications and Brand is expected to take initiative and be a creative problem-solver, possess a strong work ethic, take ownership of their work and have high personal expectations. The Head of Communications and Brand must also possess sound judgement and exercise discretion to ensure the integrity, security and confidentiality.
The Head of Communications and Brand will:
- Develop and implement an integrated annual communications plan to advance WAC's brand identity, leverage key activation opportunities, and increase the visibility of the organization across key stakeholder audiences.
- Implement major global campaigns for the Canadian market in coordination with communications leads across WaterAid Federation.
- Plan, execute and manage domestic fundraising communications in coordination with our fundraising team.
- Develop digital content that is integrated with the activities of WAC's Philanthropy, International Programs, and Policy & Advocacy teams.
- Actively seek opportunities to be endorsed by reputable external bodies that recognize sector excellence.
- Develop and maintain updated speaking points and key messages allowing WaterAid to comment on a range of issues that are relevant to the international development and WASH sectors.
- Grow WaterAid's brand identity and reputation for accountability and transparency in Canada through the production of high quality and innovative annual reports and newsletters.
- Manage WAC's website to ensure it is always up to date, accurate and user friendly.
- Manage WAC's social media strategy and develop social media content to support various WaterAid priorities, activities and programs in collaboration with all organizational teams.
- Utilize a data-driven approach to optimize WAC campaign outreach within the Canadian market, ensuring effective engagement and impact. Regularly prepare and present comprehensive reports on performance metrics and insights.
- Manage and maintain Google Enterprise Solutions and Google Not-for-Profit accounts, site directories, website domains, and SSL certificates.
- Contribute to the execution of WAC's national policy and advocacy strategy through strategic communications that demonstrate WaterAid's impact and leadership in our sector, as well as ensuring regular engagement with Canadian Members of Parliament and other decision makers.
- Work closely with the WaterAid leadership to manage opportunities to build WAC's thought leadership profile with key stakeholders through white papers, publications, and media, including social media as relevant.
- Support partnerships and expand upon collaborations with existing WaterAid partners and other stakeholders to advance advocacy objectives.
- Contribute to international development sector-wide advocacy and communications initiatives in Canada.
About you:
- Bachelor's degree in journalism, communications or another related field.
- Minimum of 7 years' experience in marketing, media relations, and corporate/ nonprofit communications.
- Exceptional communication skills in English, with bilingualism in English and
- French being a strong asset.
- An entrepreneurial and collaborative work ethic. Diplomatic and able to work with teams from around the globe and different time zones.
- Experience of managing external public relations, web development, and other communications vendors.
- An understanding of international development issues.
- Experience working on advocacy plans and execution within the international development/NGO sectors would be a strong asset.
- A strong commitment to WaterAid's mission, vision, and values with the ability to effectively communicate this mandate in a manner that compels prospective supporters to join the cause.
Closing date: Applications will close at 23:59 on 4th August 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover in one document either Word Document or PDF format.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective country. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
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