Support work jobs

About the Angelou Centre

The Angelou Centre is a Black-led women’s organisation committed to empowering Black and racially minoritised women and children who have experienced domestic abuse. Our centre provides trauma-informed, culturally appropriate, and holistic support to help survivors heal, recover, and rebuild their lives.

Role Overview

The Communications and Community Engagement Specialist will play a pivotal role in shaping the Angelou Centre’s voice and presence across digital and community platforms. This is a creative and strategic position responsible for managing communications, enhancing the organisation’s visibility, and deepening engagement with local communities. You will lead on digital content creation, website management, social media, campaigns, and outreach communications, while ensuring all messaging reflects the Centre’s anti-racist, feminist values and the lived experiences of the women we support. This role offers a unique opportunity to amplify underrepresented voices and support social justice through meaningful storytelling and connection-building.

As a team member, you will:

a) Work collaboratively with your teammates and actively support colleagues across teams and functions to deliver on The Angelou Centre’s (AC) mission

b) Champion a culture of mutual respect, accountability and excellence within your team and across the Angelou Centre

c) Embody and champion black-led feminist values, principles and ethos 

We are looking for a brilliant Senior Creative to join our marketing and comms team for a 12-month fixed-term contract. You will be familiar with creating high quality printed and digital communications that inspire, motivate and meet the needs of the audience. 

About Us

The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.  We ensure The Royal Marsden’s nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. 

From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer. 

About the role 

The focus of this role is to create and develop engaging marketing materials, from concept to delivery. You will be organised and manage your own workflow effectively delivering to required deadlines. 

• Play an integral part in the design process from conceptualising ideas to final development

• Collaborate with the marketing, PR, digital and Charity colleagues to create engaging designs

• Provide strategic brand guidance and creative direction across the organisation 

• Run design clinics and share insights and on best practice 

• Line managing the Charity Designer 

• Reporting to the Creative Manager 

The Creative Team  

Working for us offers you a challenging and rewarding role, as well as the chance to really improve the lives of those living with cancer.

The Creative team is a fun, friendly and high performing. It consists of designers and videographers working across the Charity, Trust and Private Care. The three dedicated Charity creative roles that work on a variety of Charity projects for multiple audiences, for example supporters, high-value donors, patients and staff.

What we offer:

• Hybrid working between home and Chelsea, London with occasional travel to Sutton.
• 22.5 hrs a week, with flexible working around our core hours of 10am to 4pm
• 27 days annual leave (full time entitlement)
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
• Training, support and development opportunities
• Access to the blue light discount scheme
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

The closing date for applications is 12 May at 11.59pm. Please note only successful candidates will be contacted. 

At Fuel Bank Foundation, we are united by a shared mission purpose: ensuring that no one must choose between heating and eating. Creating a United Kingdom free from fuel crisis. We exist to make it possible for everyone in the UK who prepays for energy to have sustainable access to the heat, light, and power they need to live a happy, healthy, and productive life. Every day, our work helps people facing fuel crisis, providing emergency financial support, practical and actionable advice, and long-term advocacy to create real, lasting change.

As part of the Fuel Bank team, you play a vital role in making this happen. We are committed to fostering a supportive, inclusive, and collaborative workplace where everyone feels valued and empowered. Whether you're working directly with those in need, behind the scenes supporting operations, or helping shape policy, your contributions make a real difference to the lives of the people we support.

Are you a natural team leader or strive to be one, do you have excellent communication skills? Do you thrive in a fast-paced, ever evolving environment, that manages customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

As the Triage Team Leader, you will be responsible for managing the team’s daily operations and ensuring performance targets are met, in line with our mission to help and support our clients out of crisis. Your role will include leading and supporting triage advisers, conducting regular one-to-one meetings, overseeing resource allocation, and delivering quality assurance and coaching."

Key Responsibilities:

• Leading with Purpose: Support and guide our triage advisers, helping them meet their goals and deliver high-quality support. Hold regular one-to-ones to offer encouragement, feedback, and development.
• Using Resources Wisely: Ensure the team is well-organised and resourced so we can offer the best possible service to those who need us, when they need us.
• Championing Quality: Carry out regular quality checks and offer tailored coaching to help the team grow their skills and confidence, making sure every interaction counts.
• Keeping Track: Monitor and report on how the service is performing against both internal and external targets. Quickly raise any challenges or concerns with the Head of Customer Service and Advice to keep things running smoothly.
• Always Improving: Look for ways to strengthen our service and improve outcomes for people in fuel crisis, making sure we’re always learning and evolving.
• Stepping In When Needed: During busy times, lend a hand by speaking directly with customers facing fuel emergencies—carrying out needs assessments and ensuring they receive same-day support.

 Experience and Skills:

• Previous Advice Role: Experience in an advice role with an understanding of how to develop the support we offer.
• Team Leader/Senior Experience: Previous experience as a Team Leader or in a senior role is desirable but we are open to developing the right person.
• Phone-Based Experience: Preferably in a triage/advice role, but general customer service experience is also suitable.
• Empathy and Support: Demonstrated empathy with a strong desire to help and support customers.
• Attention to Detail: Strong administrative and reporting skills with a keen attention to detail.
• Continuous Improvement: A mindset focused on continuous improvement and service enhancement.
• Computer Literacy: Proficient in using computer systems and software.

What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Fancy flexible working for a great cause? Kidscape can offer you a small, friendly team and the chance to make a difference to bullied children.

What's the role?

The Administation Officer is vital to the efficient functioning of several areas of our work. You will work closely with the Director of Finance and Director of operations, assisting with Financial, HR, operational and general administration. 

What are we looking for?

Essential: 

Passion for the vision and mission of Kidscape

Strong listening and communication skills, and excellent interpersonal skills with the ability to work with a range of people

Experience of working in an administrative role

Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently

Excellent attention to detail in filing and collating information

Ability to work independently and as part of a team

Committed to diversity and inclusion and upholding organisational values

Excellent IT skills

Unwavering willingness and ability to learn new systems

Reliable, committed, and hands-on

Experience in Microsoft Office and other applications

Experience in finance and HR administration

Experience managing invoicing systems

A passion for supporting children and young people

Desirable: 

Experience in Xero software or similar financial management software

Ability / confidence to use database / CRM systems/ Salesforce

An understanding of bullying behaviour and its impact on young people and their families

Experience of anti-bullying prevention workshops or programmes within a school environment

Please see our job pack for more information.

CEO

We are seeking an exceptional Chief Executive to lead a local, independent, self-funded charity that exists to improve the lives of older people in Lewisham and Southwark, through its next chapter of strategic growth and community impact.

Position: Chief Executive Officer

Salary: £70,000 – £80,000 per annum (depending on experience)
Location: London, with services based in Lewisham and Southwark (hybrid working available)
Hours: 35 hours per week
Contract: Permanent
Closing date: 11 May 2025 (we encourage early applications and reserve the right to close the recruitment early should we find the right candidate prior to the closing date)

About the Role

This is an exciting opportunity to lead a respected, independent local charity that makes a lasting difference to the lives of older people in Lewisham and Southwark. As Chief Executive, you will set the strategic direction, ensure operational excellence, and act as a passionate advocate for older people.

You will work closely with the Board of Trustees, senior leadership team and staff to lead and grow a diverse portfolio of services – including health and wellbeing, social prescribing, outreach, advice and day care. Your leadership will ensure the charity remains responsive, financially sustainable, and rooted in the needs of the communities we serve.

Key responsibilities include:

• Providing clear, inspiring leadership aligned with our mission and values
• Developing and delivering strategic plans in collaboration with the Board
• Maintaining strong financial oversight and income generation strategy
• Leading and supporting our staff team and dedicated volunteers
• Building effective partnerships across health, social care and the voluntary sector
• Ensuring high standards of service delivery, governance and safeguarding
• Responsible for an annual income and expenditure of around £2.3m-£3m and a workforce of 50-100 staff and 100-200 volunteers.

About you:

You are a values-driven leader who brings strategic thinking, a collaborative approach and a strong track record of delivering impact. You understand the challenges facing older people and have the credibility to build partnerships across sectors. Positive and proactive, you will have a passion for creating inclusive communities where older people can thrive.

You’ll bring:

• Senior leadership experience in a charity, public or social care setting
• Strong people management and communication skills
• Strong experience in fundraising, income generation, and financial management.
• Experience in financial planning, budget oversight, and driving long-term financial sustainability.
• Proven track record of managing change and organisational resilience.
• A commitment to equity, inclusion and co-production
• Passion for empowering communities and improving later life

The charity are committed to being an inclusive organisation that actively values diversity. The CEO will play a leading role in embedding equitable and inclusive practices across the charity, ensuring that services are accessible and responsive to the needs of all older people in their communities.

They welcome applications from individuals with lived experience or backgrounds that are underrepresented in leadership roles, including but not limited to people from Black, Asian and Global Majority communities, disabled people, LGBTQ+ people, and people with experience of socio-economic disadvantage.

Other roles you may have experience of could include: Charity CEO, Director of Services, Chief Operating Officer, Head of Strategy, Social Care Leader, Non-Profit Executive, Community Services Director, Chief Executive, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The role: Royal Navy Sports and Community Infrastructure Project Officer - full time/35 hours per week 

As a key member of the Greenwich Hospital and Andrew Simpson Foundation teams, you will be responsible for developing the RN “Building Sports and Well-being for the Future” vision into a costed, designed and persuasive community hubs plan, followed by its implementation as an effectively managed transformational project delivering high-quality sports and community hubs.

Based within the Andrew Simpson Foundation, the role will drive strategic planning, stakeholder engagement, and scalable delivery aligned with RN priorities. 

This is a fantastic opportunity for a disciplined and visionary self-starter to turn a vision into reality. As well as working closely with the ASF and GH Charity teams, you will be liaising with relevant stakeholders in the Royal Navy, particularly base commanders and those responsible for delivering Navy sport and supporting the community.

Experience of life in the Forces is essential, while knowledge of the challenges of infrastructure management would be a strong advantage.

Applicants should ideally be available for an immediate or early start 

About Greenwich Hospital 

A unique Crown body, Greenwich Hospital is the single largest funder of individual, educational and welfare support to serving and former Royal Navy and Royal Marines personnel and their families. With a budget of £7m in the current financial year, we work to make a real and lasting difference during military service, during transition to civilian life and when they or their family need support.  

About Andrew Simpson Foundation 

A dynamic 10-year-old charity founded in memory of Olympian Andrew ‘Bart’ Simpson MBE, the Andrew Simpson Foundation honours his memory by opening up the world of sailing and watersports to people, particularly young people, from all walks of life, changing lives, creating career pathways and providing opportunities that last a lifetime. 

This is a 2-year fixed term contract which may be extended. 

Hybrid working with work from ASF and GH offices as required. 

Initial salary: £60,000 per annum 

Closing date for applications:  25 April 2025. 

Interviews: 14 May London or 15 May Portsmouth 

Key tasks 

• Conduct a comprehensive review and evaluation of current Royal Navy sports and recreational facilities at HMNB Portsmouth and the Andrew Simpson Centre to identify strengths, gaps, and opportunities. 

• Develop and oversee a scalable, data-driven infrastructure improvement plan that enhances access, participation, and operational effectiveness. 

• Position the Andrew Simpson Centre (Eastern Road) as a flagship water sports and community hub for service personnel, families, and partners, ensuring the facility meets world-class standards. 

• Coordinate with Royal Navy personnel, local authorities, and national sports organisations to gather insights, co-design solutions, and build sustainable partnerships. 

• Support the creation of a national expansion blueprint for Royal Navy sports infrastructure by developing replicable toolkits, delivery models, and frameworks for impact evaluation and knowledge sharing. 

You will  

• Be self-starter with strategic vision and operational focus. 

• Have a strong ambassadorial presence, able to inspire confidence and communicate effectively across the Royal Navy, public, and charitable sectors. 

About the role:

We are looking for a talented and ambitious individual to generate income for the Olive Tree Cancer Support Group through the development and implementation of a Trust & Foundations strategy. This will involve the planning and writing of funding bids, reporting on previous and new grants, liaising with funders and researching new funding opportunities to generate a significant level of income to agreed targets.

This is an exciting opportunity for an experienced and skilled Trust and Foundations fundraiser who is confident and capable in taking the lead on this key strand of our fundraising stream. You will be managed by the Centre Manager and supported by the Trustees and will have autonomy on leading trusts and grants applications and related work.

About you:

The ideal candidate will bring experience of successfully submitting and winning bids from Trusts and Foundations and a good understanding of fundraising targets.  You will be results-orientated, managing our Trusts and Statutory fundraising pipeline, and helping to develop our statutory income.

You will build excellent working relationships with staff at both of our centres, and on occasion work from our Horsham Site and attend some fundraising events.

You may also be required to assist in day-to-day operations at the Centre, such as answering the phones, booking appointments and working with vulnerable  service users.  As we are a small team, a team-player attitude is a must, as well as a positive and can-do approach.

The flexibility and willingness to work several evenings and weekend days throughout the year and ability to travel independently is essential for this role.

What we’re looking for and main responsibilities:

· Experience working within a charitable environment.

· Knowledge of fundraising regulations.

· Research, evaluate and lead on preparation of applications for funding opportunities both locally and nationally to help deliver agreed income targets.

· Maintain effective monitoring and reporting of bids, fundraising processes, and performance, including tracking and recording of income for reporting purposes.

· Excellent Microsoft Office knowledge and skills.

· Excellent communication skills required for writing grant applications to a high standard.

· Organisational skills and dedication to completing projects in a timely manner.

· Assist the team with general enquiries and operational matters as required.

· Work onsite as the default mode of work, with a degree of flexibility for the right candidate. Based in our Crawley Centre but occasionally working in our Horsham Centre. 

Purpose
The Marketing Assistant is a varied role, working primarily in our Supporter Relations team, but also supporting other areas of the Fundraising and Communications team.
The primary focus of this position is to provide an excellent customer experience for CBM supporters so that every interaction is carried out with excellence, integrity and efficiency. This will help to create and be part of a supporter experience that develops and maintains long-term relationships with dedicated individuals and churches across the UK. The Marketing Assistant will ensure supporters feel valued and engaged with CBMs work.

On a day-to-day basis the position holder will be engaging with supporters by phone, email and writing, in responding to a wide range of enquiries, and carrying out administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials.

The successful applicant requires strong written and verbal communication skills, as well as confidence to make outbound phone calls to build relationships, thank supporters, to share updates on our work, and ask for donations to build relationships, grow supporter engagement and maximise long-term income.
The position is part of a dedicated and enthusiastic Fundraising and Communications team, and part of this role is to provide additional administrative support to the wider team, specifically in areas such as 121 supporter communications to fundraisers doing events, churches, and legacy and in memoriam supporters.

Key Responsibilities
1. Inbound enquiries (40%)
Respond to the needs of CBM supporters and the public through the handling of inbound calls and emails in a prompt, professional, and courteous manner.

This includes:
a. Taking and processing donations over the telephone.
b. Handling requests, feedback and complaints in a respectful and timely manner, and offering solutions when appropriate.
c. Updating supporter records on the Customer Relationship Management system (currently Salesforce) and carrying out mail or email follow-up when required.
d. Responding to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.
e. Co-ordinating and responding to comments made on CBM’s social media platforms.

2. Outbound 121 communications (30%):
Carry out outbound calls to potential and existing supporters to inspire donations and explain over the telephone how support will transform lives, following set briefs and guidelines, but when applicable engaging supporters in conversation in a non-scripted approach. This includes:
a. Regular outbound calls and emails include thanking and stewardship communications, asking for support by Direct Debit, clarifying Gift Aid statuses, and discussing the possibility of supporting the charity in a Will.
b. Update the outcome of calls on supporter records on the CRM system.
c. Process donations made over the phone, carrying out mail or email follow-up when required, using existing materials and letter templates.
d. Refer follow up actions that are outside of the team’s remit to the relevant team or individual.
e. Contribute to the creation and development of guidelines for in- and out-bound telephone conversations.

3. Additional administrative duties (30%):
Perform a variety of other administrative tasks to support the wider fundraising team:
a. Data inputting, preparation and reports.
b. Updating and proofing fundraising materials.
c. Supporting speaker and church coordination when required.
d. Co-ordinating the stock and the distribution of supporter materials and fundraiser resources.
e. Mailing out church packs, thank you letters, and personalised communications, such as handwritten cards.
f. Liaise with colleagues and attend meetings to ensure up-to-date knowledge of CBM’s work.
g. Help develop a culture of enthusiasm and success, which reflects the ambitions of CBM.

Do you want to support people with mental health issues? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Job title: Mental Health Hospital Link Worker
Reference Number: 255
Salary scale: £23,800 - £24,500 per annum FTE, depending on skills and experience, inclusive of Outer London Weighting (OLW)
Reports to: Senior Bounce Back Worker
Contract length: 18 Months
No. of hours: 22.5 Hours per week (Over a 7 day rota, 8am – 8pm)
Main base: Mental Health Urgent Care Centre, Lister Hospital, Stevenage

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver support in the Mental Health Urgent Care Centre (MHUCC) at Lister Hospital.

The MHUCC provides a dedicated space and service for rapid mental health assessment, intervention, and referral, thereby enhancing the quality of care and optimising use of systemwide resources. It provides 24-hour access to specialist mental health assessment aimed at supporting service users to access the least restrictive care and treatment options. It creates a systemwide response to acute mental health crisis that enables people’s needs to be met with the right care at the right time.

About the Role:

The Support, Time and Recovery (STAR) Worker will be based at the Mental Health Urgent Care Centre at Lister Hospital, promoting joint working and creating a seamless pathway into community support for clients recovering from mental ill health.

The STAR workers will work closely with individuals in a mental health crisis currently in the MHUCC, by using a person-centred approach to ensure that everyone is supported with dignity and respect.

You will have a key role with safe and supportive observations and attending to the service users on the unit. You will provide support for carers and liaise with the wider services to support smooth and timely discharge of service users back to the community.

Key Responsibilities

• To provide a consistent presence in the MHUCC for individuals with mental health needs to access for support.
• To advocate for service users, explaining organisations and pathways.
• To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations.
• To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely MHUCC discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans.
• To gather feedback and evaluation on patient experience in the MHUCC
• To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary.
• To link in with wider Herts Mind Network services and facilitate referrals
• To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships.
• To support individuals to develop sustainable local social networks, both through our HMN Wellbeing Centres and other community services and resources.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Monday 21st April at 5pm.
Interviews will be held on Thursday 24th April at the Mental Health Urgent Care Centre, Lister Hospital.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Fundraiser.

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy or in-memory fundraising, excellent communication skills and a strategic mindset. You will be able to connect meaningfully with supporters, manage multiple campaigns, and drive forward our strategy for growth and supporter engagement. You will be an ambitious, experienced, target driven relationship fundraiser, who is passionate and well-equipped to join our fast-paced team. 

To be successful in this role you will: 

• Have previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting, and able to lead and inspire our supporters in order to generate long term income and awareness for the charity 

• Be self-motivated, independent and target-driven 

• Possess a natural confidence in talking to people and encouraging their support 

• Have excellent communication and relationship building skills - be friendly, compassionate, inspiring and engaging 

• Have experience of producing compelling supporter creative and fundraising messages 

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 30th April 2025. Interviews will be held on 7th May.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity funding research into the digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

The role of Helpline Advisor

For several years, Guts UK have provided information, support and guidance to our community over the phone and by email. This year, we’re formalising that service into a professional Helpline and are looking for someone to join our small, talented support team.

During the initial 6-month trial period, the Helpline phone lines will be open Monday to Friday, 10am to 2pm, but this may expand or change later in the year. Queries could be received via phone, email or web-query form.

​As a member of the Helpline team, you will offer on demand information, support, guidance and signposting primarily to enquirers living with, or caring for those with, digestive conditions and symptoms. The support offered will include receiving calls, emails and web form queries from people who are looking for more information about their digestive condition, need to know where they can turn to for support, or are waiting on a diagnosis and need help navigating how to get there. You will provide appropriate information, guidance and signposting to our own information and other external support organisations. As a charity, Guts UK covers all digestive symptoms and conditions, across the whole of the UK, and so no two days will be the same and queries will be diverse and interesting.

The role holder will man the Helpline (alongside others from the team) from 10am to 2pm (with a 30-minute lunch break) and during that time will receive, respond to and appropriately log phone calls, web-queries and emails.

Who we’re looking for?

· Do you want to make a difference every day?

· Do you have resilience & adaptability and thrive in a small, close knit team?

· Are you passionate about customer service and care?

· Do you want to empower people to understand and improve their own health management?

Ideally, we are looking for someone who has already spent time working on a helpline service (even better if it’s a charity helpline service) but we will consider applications from candidates if they have demonstrable customer service, and telephone experience.

Location

The Helpline team have a secure office space in our Huddersfield based office in which they can handle confidential calls and information. This is supported by hybrid working, with team members able to work from home as well.

Please see the attached detail job pack for further information and how to apply. 

We are looking for a talented and enthusiastic individual to generate income for the Olive Tree Cancer Support Group through community and corporate fundraising, principally in Crawley and Horsham and surrounding areas.  This will involve planning and implementing a community and corporate fundraising strategy, engaging with individual donors, community organisations and corporate sponsors to generate a significant level of income to agreed targets and working with the wider team to advance the goals of the organisation.

This is an exciting opportunity for an experienced community and corporate fundraiser who is confident and capable in taking the lead on this key strand of our fundraising stream.  You will be managed by the Centre Manager and supported by the Trustees and will have autonomy on leading on individual donors, community and corporate events and partnerships.

About you:

The ideal candidate will have proven experience of building relationships in a fundraising role, across a variety of audiences resulting in increased income generation.  You will have excellent communication and presentation skills coupled with an ability to inspire and motivate others and engage compassionately with service users.

You will need excellent organisational skills with a good understanding of fundraising targets, as well as strategic thinking ability in combination with good problem-solving skills.  You must be a team player, with a mature, credible and conscientious approach, as you will be part of a small team, working with vulnerable service users, in a key role for the organisation.  You will also be required to assist in day-to-day operations at the Centre.

The flexibility and willingness to work several evenings and weekend days throughout the year and ability to travel independently is essential for this role.

What we’re looking for and main responsibilities:

• Experience working within a charitable environment.

• Ability to lead the strategic and operational management specific to the Olive Tree community and corporate fundraising functions to help deliver agreed income targets.

• Ability to act as an ambassador and build and maintain relationships with individual donors, community organisations and community partners to maximise donations.

• Stewardship of existing and introduction of new corporate relationships, including giving presentations, identifying sponsorship opportunities and supporting at corporate events, to enhance revenue streams.

• Ability to develop legacy fundraising in a sensitive manner.

• Oversight and management of all marketing and fundraising materials for community and corporate events.

• Recruitment and management of fundraising volunteers to assist at events.

• Tracking and recording of income for reporting purposes.

• Liaison with the Communications Administrator to generate fundraising income and boost levels of engagement amongst key audiences.

• Assisting the team with general enquiries and operational matters as required.

• Work onsite as the default mode of work with a degree of flexibility for the right candidate.  Usually based in our Horsham Centre but occasionally working in our Crawley Centre.

• Excellent Microsoft Office knowledge and skills.

Reports to: Senior Community and Challenge Events Manager

Direct reports: none 

Location: 40 Bowling Green Lane, London, EC1R 0NE (minimum of 1 days per week in office) 

Status, hours: Permanent, full time 

Salary: Grade D, salary in the range £32,254 to £35,560 (includes 11% London Weighting) plus benefits 

Role Summary

The Challenge Events Officer will work closely with the Senior Community and Challenge Events Manager (SCCEM) and Engagement Assistant (EA) to deliver significant elements of the charity’s fundraising strategy, in particular our challenge events. The post holder will be responsible for recruitment, management and stewardship of our existing challenge event portfolio to increase income in an area which has seen significant growth.  

 Key Tasks and Responsibilities 

Please refer to the candidate pack for role and responsibilities of this post.

Important note: We monitor for use of AI in responses and will reject applications containing AI generated answers. 

About Future Frontiers:

In the UK, family income is the strongest predictor of how well a young person will do at school and the future opportunities they will have. Future Frontiers exists to change this. Our vision is of a society where equal access to education and career opportunities enables potential to overcome poverty. 

We support young people from disadvantaged backgrounds to realise their potential and work towards secure and fulfilling employment. In partnership with schools, businesses and supporters, we deliver an evidence-based programme of career coaching, opportunities and guidance for young people from lower income households. This year, we are working with 2,500 young people in schools across Greater London. You can find out more about our programme and impact so far in the Annual Impact Report on our website.

About the role: 

We’re looking for an enthusiastic and motivated Philanthropy Officer to join our small, ambitious team and help secure the funding that makes our work possible.  Our Philanthropy team builds meaningful relationships with supporters—particularly charitable trusts and foundations—to secure a significant proportion of Future Frontiers’ income. 

Reporting to the Head of Philanthropy, you’ll help build a sustainable pipeline of high-value supporters. You’ll focus on researching new funding opportunities, crafting high-quality funding applications, writing tailored reports, and ensuring excellent donor stewardship.

You’ll bring exceptional writing skills, outstanding attention to detail and a proactive, people-focused approach. You may have fundraising experience, or bring a strong understanding of relationship-building from another sector. You’ll thrive on spotting opportunities, shaping persuasive cases for support and connecting with supporters.

You’ll also be highly organised, keeping accurate records and ensuring our funders feel appreciated and connected to our work.  This role would suit someone looking to take their next step in fundraising—perhaps you already work in a fundraising or grant-writing role and are ready for more ownership, or you bring strong transferable skills and are excited to grow into the role. If you’re an excellent communicator with a passion for our mission and for building high-impact relationships, we’d love to hear from you. 

Your responsibilities: 

Identify new funding opportunities:

You’ll lead on identifying charitable trusts, foundations and major donors with the potential to support Future Frontiers. Through proactive research and collaboration with other teams, you’ll build and qualify a strong pipeline of prospective funders, matching them with appropriate asks. A key part of the role is ensuring a steady flow of new prospects, with regular research and outreach to grow our portfolio of supporters. 

Build and manage a portfolio of supporters: 

You’ll develop a strong understanding of existing and prospective supporters, enabling you to provide thoughtful, tailored relationship management. With guidance from the Head of Philanthropy, you’ll help build and maintain relationships with a range of grant-making trusts and foundations, securing donations and delivering proactive stewardship to encourage continued support. You’ll also act as an ambassador for Future Frontiers, creating opportunities for supporters to connect with our work. 

Write applications for funding:

You’ll craft high-quality funding proposals that make a persuasive case for how each supporter’s contribution will make a difference for young people facing disadvantage. Every application will be tailored to the funder’s priorities, and your exceptional writing skills and attention to detail will ensure each one is clear, accurate and compelling. 

Report on impact:

You’ll demonstrate the difference our supporters make by delivering high-quality reports, updates and case studies that bring our impact to life. You’ll work closely with teams across the organisation to gather the right information and write clear and engaging updates that reflect each funder’s interests and requirements. You’ll manage reporting timelines and ensure our commitments are met, helping to secure future funding and strengthen relationships. 

Keep accurate and detailed records: 

You’ll make sure all fundraising activity is recorded promptly and accurately, helping us track relationships, deadlines and progress. You’ll support the team’s efficiency by keeping organised records and helping to manage key administrative processes. You’ll also ensure we meet data protection and fundraising regulations, including GDPR and the Code of Fundraising Practice. 

Contribute to wider organisational priorities: 

You’ll be a collaborative team member, supporting cross-team projects and organisation-wide initiatives as needed. From time to time, you may also be asked to take on other duties in line with your role.

About you 

Experience and knowledge:

 ● Experience communicating clearly and effectively in different formats, including long-form writing, emails, presentations and conversations with stakeholders (essential). 

● Experience conducting research and presenting findings, such as identifying prospective supporters, gathering information from a range of sources, and summarising insights for different audiences (essential). 

● Some understanding of trust and foundation fundraising and how to build relationships that lead to 4- or 5-figure grants (essential). 

● Experience contributing to relationships with high-value supporters, or strong transferable skills in relationship or account management (desirable). 

● Familiarity with fundraising regulations and best practices (desirable). 

Skills and competencies:

● Passion for Future Frontiers’ mission: You are motivated to play a role in empowering young people from disadvantaged backgrounds to realise their potential. 

● Clear and confident communicator: You have exceptional writing skills and can share detailed information clearly and confidently, both in writing and conversation. 

● Strong relationship-builder: You’re confident meeting new people and building rapport with supporters. 

● Thorough and organised: You have strong attention to detail, maintain accurate records and can manage multiple deadlines. 

● Proactive self-starter: You take initiative and approach your work with a positive, can-do attitude. 

● Curious: You enjoy learning and are eager to understand more about fundraising and the supporters we work with. 

● Collaborative: You work well with others and contribute to a supportive, team-oriented culture. 

What we can offer you: 

● Annual leave of 27 days plus bank holidays, increasing with service 

● Flexible working with the option to work from home regularly (with at least one day a week in the office, and the flexibility to come in more often if you’d like) 

● 4pm finish on Fridays 

● Annual personal training and development budget of £300 

● Employee Assistance Programme, including counselling 

● Team building offsites and regular team socials throughout the year 

● Additional parental leave pay and additional childcare leave for child’s first 2 years

● There may also be an opportunity to take on a fundraising apprenticeship after your probation period to support your development

Equal opportunities, diversity and inclusion: 

Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it underpin our mission and we treat all employees, volunteers, clients and young people as individuals. We believe in having an open and inclusive culture that champions diversity in all its forms, including disability, culture, race, gender, sexual orientation, age, life experiences, socio-economic background, and religion. 

We encourage everyone to apply for our roles. If you would like to talk to us about working at Future Frontiers in advance of your application, particularly regarding diversity, we strongly encourage you to contact us via email. We’d love to hear from you.  We are particularly interested to hear from candidates who have not been to university or who have lived experiences relatable to our young people. 

How to apply:

● To apply, please take a look at the questions below and fill out our application form on our website, also attaching your CV: 

1. Please tell us why you want to work at Future Frontiers. What is it about our organisation that excites you? (Max. 1,500 characters)  Strong answers will tell us why Future Frontiers appeals to you personally and why you are motivated to work for us. 

2. Please tell us how you meet the three essential knowledge and experience criteria given in the job description.  (Max. 2,000 characters)  Strong answers will factually and succinctly demonstrate your relevant experience. 

● Deadline: Tuesday 22nd April, 5pm 

● First round interviews will take place virtually during the week commencing 28th April. Second-round interviews will be held in person at our London Bridge office on Tuesday 13th May. 

The successful candidate will be required to undergo a DBS check and reference checks.