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Page 39 of 42
E14, London (Hybrid)
£48,500 - £50,729 with excellent benefits
Full-time
Permanent
Job description

Data Operations Manager

Contract: Full-time, permanent, 35 hours per week

Salary: £48,500 - £50,729 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London, and this will be your location and contract base. 

About WaterAid:
Want to use your skills in Data Operations to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as our new Data Operations Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. 

About the Team:
The WaterAid Data Operations team sits within our Communications and Fundraising Directorate as part of our Performance, Insight and Innovation Department. The team is the link between our fundraisers and the data and technology that supports their work and allow great supporter experience and income generation, overseeing management of supporter data, income processing and claims and supporting users with data queries and with using our Microsoft dynamics CRM, Nimbus. This team is also a hub within our data functions, identifying and resolving any issues with our data or opportunities for improvement in collaboration with the CRM Product Team, Data Engineering & Architecture and Data & Analytics team.

About the Role:
As our systematic and strategic Data Operations Manager, you will lead the Data Operations Team to ensure effective management of our supporter data, ensure that business-critical, processes always function as expected and that users have have support in utilising our CRM. Your leadership will be pivotal in prioritising team activities and collaborating on data projects with colleagues in Communications and Fundraising at WaterAid UK

In this role, first and foremost you will support the ongoing development of the Data Operations Team which has been through change in the last six months and with them, you will spearhead the delivery of continuous development and business improvement as well as ensure the security and integrity of supporter data.

You’ll also: 

  • Lead the team in providing an excellent service to the organisation through effective planning and evaluation
  • Ensure compliance with legislation and internal policies, particularly around Direct Debit and Gift Aid administration.
  • Collaborate with internal teams and third-party suppliers to ensure data processes are efficient and effective.
  • Develop and track KPIs and SLAs, communicating these across the team and with stakeholders.
  • Champion best practices in data management and proactively review and improve processes and systems.

About You:

  • Proven experience in a leadership role, with a focus on motivating and developing teams.
  • A strong background in managing operational teams and driving performance improvements.
  • Experience in managing a helpdesk or customer service function, with excellent problem-solving and communication skills.
  • Demonstrable experience in stakeholder management within large organisations.
  • Experience in managing, developing, and implementing new systems and business processes.

Although not essential, we also prefer you to have:

  • Experience with Microsoft Dynamics CRM, particularly D365.
  • Knowledge of Bacs Direct Debit processes, HMRC, Gift Aid, and data protection compliance.
  • Experience in building complex database queries and using SQL Server.
  • Familiarity with Azure DevOps or similar workflow management tools.
  • Experience working with Direct Marketing agencies or data handling agencies.

Closing date: Applications will close at 23:59 on Sunday 8th September 2024. Availability for the first round interviews is required from 18th September, via Teams

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

  • 36 days' holiday (including 8 Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • We offer a generous pension plan with employer contribution of up to 10%
  • Wide range of flexible and agile-working arrangement
  • Season Ticket Loan
  • Free annual eye tests
  • Pay as You Give charitable giving scheme
  • Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
  • Sabbaticals
  • Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Posted by
WaterAid View profile Company size Size: More than 1000

Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.

WaterAid logo Play
Posted on: 27 August 2024
Closing date: 08 September 2024 at 23:30
Tags: Digital,Data Science,Database Management