Support Planner Jobs in Epsom, Surrey
Summary
JOIN OUR TEAM AS A PEOPLE SYSTEM SUPPORT
ABOUT THE DEPARTMENT
The Data Services team is one team with four functions; Data & Analysis, Data Operations, Information Governance and Partners & Projects. Functional leaders work closely together to ensure a team approach is adopted, utilising skills from across the functions to solve problems and innovate together.
The Partners and Projects function will maintain the business planning for Data Services as a whole and is the gateway for new work. Working with the functional leaders the Partner and Projects function will make decisions on how best to resource projects by either using existing resources if capacity allows or signposting to external quality providers.
ABOUT THE ROLE
The People Systems Support Team requires a permanent member of staff to provide support to our People Systems including Oracle, CMS, Pathways and future planned systems as they come online. They will play an active role within a customer-focused support team and will forge working relationships with NCIs and the Diocese.
The support analyst will provide day-to-day operational and help desk support for People System activities. The support analyst will also support the Team Leader in developing relationships with internal teams and customers in setting processes and standards for the deployment, tracking/reporting, and maintenance of data and content within the people system. They will work with the wider Data Services team to troubleshoot and resolve operational issues that arise and work with Diocesan Operational Users and staff to maintain data accuracy and integrity.
Core Responsibilities
- Assist with wider Data Services team to troubleshoot and resolve operational issues that arise and work with Diocesan Operational Users and staff to maintain data accuracy and integrity.
- Assist the Team Leader in delivering training to enable users to develop skills in effectively using the People System, CMS and Pathways.
- Provide troubleshooting and support for issues and questions related to the people system, its users, and its content, escalating with managed service providers and developers, as appropriate.
- Delivery of virtual and in-person support and training to users, as well as raise & monitor Oracle Service Requests.
Key Role Requirements
- This a remote role and occasional visits to Church Housse is required for infrequent face-to-face meetings 1-2 days per month.
ABOUT YOU
The Church of England is for everyone and we want to reflect the diversity of the communities we serve across the whole country. Therefore, while of course, we welcome all applications from all interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.
Please refer to the Job Description for more information about the role and person specification.
WHAT WE OFFER
Your Salary
- A salary of £38,918, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
Your Benefits:
- 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
ABOUT THE NATIONAL CHURCH INSTITUTIONS
The National Church Institutions is a hybrid working organisation comprising a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.
We Include. You Belong.
Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.
Living out our values in all that we do, we:
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. We welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Vacancy Application Closing Date - 31 October 2024
Interviews will take place the week commencing 04 November 2024
To find out more about this role, please contact Jessica Cook, at for an informal chat.
Please note: You must have the right to work in the UK to be considered for the role.
Job Title
Business Support Manager (Maternity Cover)
Job Reports To
Assistant Director of Operations
Business Unit/ Department
Administrative/Operations
Dimensions of Role
Full time – 35 hours per week (Office based with the option of working from home on Fridays)/ Fixed Term 12-month maternity cover
Working Relationships
· With the Executive & Administrative team
· With the Chair and Board of Trustees
· With those we support, within the Rank network
Purpose Statement
The postholder will be a key member of the central administration team of the Rank Foundation.
Key Accountabilities
Secretariat support to governance committees:
- Drafting agendas, production and dissemination of papers for Committees and Board meetings to trustees
- Attendance to governance meetings, minute taking, and following up on actions
- Organising RFL annual governance schedule of meetings
- Liaising and acting as point of contact for trustees
- Arranging meetings for Execs and Trustees
- Drafting and issuing comms as needed by the Chair, Trustees and Execs
- Maintaining governance records and register of trustees’ interests up-to date
- Assisting with audit queries as and when required
- Managing the periodic review of Committees’ Terms of References
- Planning induction programme of new trustees
- Undertaking regular reviews of policies, staff handbook, trustee hanbook and ensuring currency and developing new ones as required
- Supporting with implementation of EDI strategy and the Foundation’s vision
- Occasional out of office hours meeting attendance as/ when required
HR
- Facilitating recruitment activities including posting and monitoring job ads, shortlisting of candidates, recommending list for interview and liaising with candidates
- Onboarding of resources: references, right to work checks, drafting of contracts and offer letters, planning of induction programme, sourcing of IT kit/required equipment, arranging IT induction
- Offboarding of resources: ensuring resources are removed access to SharePoint, emails and laptop wiped. Monitoring of dormant inboxes.
- Management and administration of Breathe (HR Platform)
This job description is not necessarily an exhaustive list of tasks but is intended to reflect a range of duties the post-holder will perform.
Skills, Knowledge & Expertise
Knowledge Qualifications & Experience
· Previous experience in an executive support role and working with Board of Trustees
· Previous experience of minute taking
· Previous experience of HR support
· Proficiency in Microsoft packages (essential)
· Understanding of the charitable and philanthropic sector (desirable)
Skills/ Abilities
· A positive team member
· Excellent organisational skills and attention to detail
· Willingness to help colleagues, ‘can-do’ approach
· Adaptable, flexible, and willing to learn/develop skills
· Ability to manage multiple tasks, work to deadlines and prioritise effectively
· Excellent communication skills by phone and email, experience of engaging with stakeholders at all levels
· Ability to organise events and ensuring arrangements are communicated to all stakeholders
· Ability to handle sensitive information and discretion
Confidentiality
· Paramount that the postholder works in a highly confidential way
If you would like to apply, please state the role you are applying for and send your CV together with a supporting statement no longer than 2 sides of A4 that clearly demonstrates how you meet the knowledge, skills, and experience requirements of the role.
The client requests no contact from agencies or media sales.
Who we are:
LDN London is an award-winning charity with over 60 years’ experience of supporting people with learning disabilities to stay healthy, be safe and live well.
We have a fantastic opportunity for an experienced Head of Family Service to join our Children and Family Services. Working with LDN London means that every day will be different, and you will be part of a team providing support to society’s most vulnerable children and adults.
You will have the privilege to be part of young people’s joys, triumphs, failures, frustrations, sadness and laughter. However, most of all you will be there to provide the right support to make a life worth living and enable access to everything life has to offer, just like for everyone else.
About the role:
The Head of Family Service will lead and manage our Family Service across all locations, providing holistic support to families with children and young adults with special educational needs and disabilities (SEND).
This role involves the delivery of grant and commissioned outcomes, supporting the Assistant Director for Children, Families and Communities and working with the Head of Community Engagement to secure new funding, ensuring services meet the current and future needs of children and young adults and of their families.
The Head of Family Service will build a high-performing team, work with stakeholders, and operate within legislation, policies, budgets, and other parameters to deliver outstanding support.
This role involves ambitious family-centred practice, tailored support plans, and ensuring positive outcomes for families. The Head of Family Service will encourage parent and carer engagement in consultation and participation activities, work effectively with a multidisciplinary team of external professionals, and establish and maintain close operational relationships with schools, family hubs, social care and health services.
We are looking for someone who has a good understanding of Special Education Needs and Disabilities and the challenges to navigate education, health and welfare systems. They need to understand needs of families and be able to work collaboratively to achieve our goals. The ideal candidate will be able to self-motivate and work independently whilst keeping in line with LDN London.
About you:
The ideal candidate will be a well organised person with the ability to deliver successful outcomes. You will be confident networker and relationship builder with excellent interpersonal and communication skills.
You must be able to demonstrate the ability to develop strong relationships with a wide range of stakeholders. As a self-starter, you will be able to use your own initiative, can problem solve and prioritise, with good planning and organisational skills. In addition, you will need a positive, resilient attitude, be able to work under pressure, meet deadlines and be flexible and adaptable.
This is an excellent opportunity for someone who is looking for a new challenge!
Why join us:
We offer continuing opportunities for learning and development together with regular supervisions and support for all our staff. We offer:
· the opportunity to work flexibly
· up to 38 days annual leave (including bank holidays)
· a generous pension scheme
· season ticket loans
· family friendly policies and personal/professional development packages
How to Apply:
To apply please complete the online application form using the link below and submit your up-to-date CV to us.
Note: LDN London is committed to safeguarding and promoting the welfare of children. Background checks and an enhanced DBS will be required. You need to be 18 and over to apply.
Closing date: 5:00pm on 1 November 2024
Please note that we receive a high number of applications. If you have not heard back from us within 2 weeks of the closing date, then you have not been shortlisted for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions. This project will work to support Carers through one-to-one support, outreach, training and peer support groups.
About The Role:
Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role. You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough.
Key Requirements Include:
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Lived experience of Caring for someone with a mental health condition
-
Knowledge and understanding of mental health and the associated challenges and support needs.
-
The ability to work within the principles and values of peer support.
-
Confidence supporting people on a one-to-one basis.
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Experience of / ability to facilitate peer support groups and training.
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Clear communication and good interpersonal skills
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Efficient organisation and time management skills
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Developed IT skills, with experience using databases and communication platforms.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation.
Benefits of working for Wandsworth Carers’ Centre:
Friendly team and working environment, mix of remote and office-based work, some weekend and evening work with time off during the week, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.
Our Charity:
We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate, often helping Carers through difficult times.
Carers Support and Development Worker - Autism
Salary: £18,518
Part Time (21 hours per week)
The role:
This role involves one to one support for unpaid Carers who support people with various support conditions including autism.
Skills and experience:
The successful applicant will have outstanding organisational and communication skills, be confident at supporting people on a one-to-one basis, including providing information and advice, listening support and advocacy. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers.
They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers.
Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.
To apply, please send your cv with a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of this role as set out in the person specification
This is an exciting opportunity to join The Royal College of Radiologists (RCR) in our Governance team working on our Global activities and supporting our work in the Devolved Nations.
The Governance team are seeking a brilliantly organised and enthusiastic self-starter to make a significant contribution to the College’s involvement in global activities. Alongside a focus on supporting planning activities, the Global and Devolved Nations Coordinator will help coordinate staff and doctors attending national and global events, liaise with our overseas partners and arrange member gatherings. A high level of cooperation and teamwork between staff members is necessary to fulfil this role’s functions effectively and efficiently.
The successful candidate will be an excellent communicator, able to work collaboratively with external customers across time zones, colleagues and senior members.
They will also have first rate administrative and organisational skills and the ability to plan and prioritise a varied workload. It is important that as a Global and Devolved Nations Coordinator, the successful candidate has a commitment to providing a professional, positive and responsive service, as well as an understanding of cultural differences.
A willingness to travel both in the UK and overseas is a requirement of the job, although this will be planned in advance and likely to be three or four times a year.
What you’ll do:
- Lead the organisation and coordination of RCR’s global events activities
- Organise and commission briefings and/or speeches for the RCR President and Vice Presidents
- Support liaison with external partners/organisations
- The administration of and support to the RCR’s Devolved Nations Standing-Committees, and other RCR Boards and Committees
What you’ll need:
- Experience of successful working within a team and the provision of a professional, friendly, and reactive service to colleagues and external contacts
- Experience of coordinating events
- Good understanding of administrative process, systems and procedures including financial administration
- Accurate use and understanding of English including excellent written skills
- Great organisation skills with the ability to multi-task and work under pressure whilst maintaining a high level of accuracy and attention to detail
If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.
This vacancy closes midnight 27 October 2024. Shortlist interviews are scheduled for 1 November 2024 with selection interviews scheduled for 7 November 2024.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Antill Road Day Service in Tower Hamlets.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Antill Road is a day service for adults and young people with a range of complex needs including severe learning and physical disabilities, complex healthcare and behavioural needs. In your role as a Support Worker at Antill Road, you will be required to support our customers to take part in a range of fulfilling and meaningful daytime activities both at Antill Road and in the community whilst ensuring that their health, wellbeing and educational needs are met. This will include providing physical, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
This working pattern for this role is Monday - Friday, 9.00 - 17.00.
For a full job description, please visit our website jobs.lookahead.org.uk
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Supporting people with complex disabilities to take part in a range of learning, leisure, health and wellbeing-based activities during daytime hours, with some occasional flexibility required on an out of hours basis
Supporting customers to access leisure and learning-based opportunities both at Antill Road and in the community in line with their individualised activity plan
Supporting each customer in the delivery of their prescribed health, physio, nutritional and sensory routines with guidance from / in partnership with external healthcare professionals
Partnership working with a range of stakeholders including families, healthcare professionals, external personal assistants other support agencies to maximise outcomes for customers
Providing support around personal care and mobility as well as the moving and handling of customers with physical disabilities / wheelchair users
Maintenance of accurate and detailed paperwork for each customer's support file
Participation in support planning and risk management, as facilitated by the lead Support Worker.
Working innovatively and creatively in order to engage hard to reach, chaotic and complex customers.
Observing and monitoring the customer's behaviours, their duration, intensity, as well as factors that may alleviate or trigger the behaviour
Employing superb interpersonal and relationship skills to handle psychological and behavioural changes
Understanding and collaborating with the different support organisations accessible in the community
Presenting and giving feedback to other professionals in a formal setting
Participating in the design and review of behavioural intervention plans
Measuring goals and objectives of behaviour support plans to ensure they are being met
Communicating with families and care managers regarding customer's progress in the absence of management
Supporting customers' physical and mental health
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
What you'll bring:
NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Experience working with customers with Autism/Challenging behaviour/learning disabilities
Good IT skills
Training or experience with PBS Approach and Capable Environments framework
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have skills in community engagement, providing advice, support and training? Could you motivate and support local communities to engage with their local railways and sustainable travel?
We’re looking for a community rail support officer to support our network of community rail partnerships (CRPs) and station adoption groups in the Midlands and East of England.
About us
Community Rail Network is a not-for-profit organisation, working across Britain, supporting a growing ‘community rail’ movement, which helps communities get the most from their railways, promotes sustainable and inclusive travel, coordinates volunteering and place-making, and brings people together.
Community rail is made up of 75 community-based partnership organisations, and around 1,200 station friends volunteer groups and other community-led initiatives around Britain. Their activities range from creative projects for young people, to advising train operators on service improvements, to building travel confidence with families and disabled people, to biodiversity projects at stations, to promoting greener travel and tourism by rail.
Our enthusiastic staff team of 22 people works mainly from home in different locations, but we come together regularly in person and online. We work collaboratively to advise our members, provide training, events and resources, run campaigns, and champion community rail and its insights via decision-makers and the media. We believe in developing our team and supporting everyone to reach their potential while having a good work-life balance.
About this role
The purpose of this role is to provide support and advice to community rail partnerships and groups on delivering maximum benefit within and with their communities, working collaboratively with the railways and wider partners. The role will support our members across an area covering the West Midlands, Central England and East Anglia, so it is desirable for you to be based in this area.
You’ll be comfortable engaging and advising local groups and communities to extend existing and set up new initiatives, and to reach wider audiences with an evidence-led, place-based approach. As well as supporting local groups, you’ll work closely with the rail industry, and wider third and public sector partners to ensure collaboration and shared success.
Main responsibilities
1. Provide direct support and advice to CRPs and their officers, and other community rail groups in the region. This includes responding to queries and requests, passing on specialist queries to other members of the team, and providing proactive support through an annual planning and accreditation process and as set out in our plans.
2. Support the development of skills, confidence and effectiveness across the network of CRPs and station groups, helping them to increase their positive social, environmental and economic impact, including through referral to our training, events and resources.
3. Support the development of emerging community rail partnerships, station friend groups and community-led stations and railway-related projects in the region.
4. Helping our members to work effectively with rail, transport, local government and community partners, supporting effective relationship building and showing positive leadership and insights on community rail within the region.
5. Work with our regions support manager on delivery and monitoring of our grant schemes, and support CRPs and groups in the region to apply, deliver successfully and report back on funded work.
6. Gather and share examples, feedback and insights from our members across the region, to facilitate best practice sharing and confidence across community rail and to feed into our communications, resources, events and public affairs work.
7. As a member of the Community Rail Network team, participate and contribute to our wider work as relevant, such as Community Rail Week, our annual conference and Awards.
Skills, competencies and experience
1. Skills in supporting community engagement projects; an understanding of and confidence in using community engagement, local communications, project planning and evaluation techniques
2. Interpersonal skills and the ability to work confidently with stakeholders at all levels and facilitate positive discussion; articulate and assertive
3. Excellent writing and presentational skills
4. Awareness of sustainable transport and social inclusion, and an appreciation of the importance of rail, sustainable travel and mobility to communities
5. A demonstrable ability to manage time effectively and juggle a range of activities in an organised and professional manner.
6. Proactive, positive and self-motivated, able to work on own initiative and inspire and enthuse others, and overcome hurdles to achieve results.
7. IT literate with a good working knowledge of Microsoft Office, the internet and social media
This is a permanent position and includes a probationary period of three months from the date of appointment. Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.
Other information
The community rail support officer reports to our regions support manager within the Support and Development team. This is a new position, expanding our small team.
The role is 3.5-4 days per week (25.9 to 29.6 hours) with a degree of flexibility and out-of-hours working (evenings and weekends). It is home-based, but with regular travel (including occasional overnight stays) across your region and occasionally beyond for member meetings and events and to take part in our wider national activity. Applicants will need local access to a train station to enable rail-based travel for work as needed, including good links across the Midlands and East of England.
We are committed to being a flexible, supportive, inclusive and understanding employer.
Championing the community rail movement | Connecting people and their railways | Creating inclusive, empowered, sustainable and healthy communities
The client requests no contact from agencies or media sales.
We're looking for a team player to join our Faculty, Planning and Events team as Faculty Planning Manager on a 12-month FTC basis, to cover a period of maternity leave.
You'll be responsible for leading a team of stakeholders through the process of scheduling and allocating faculty to events across our suite of programmes. Playing a key part in maintaining standards, you'll ensure facilitation and coaching needs across Ambition’s programme suite are met to a high standard and are cost-effective.
Who are Ambition Institute?
A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.
At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.
That’s how we’ll make sure every child gets a great education and the best possible start in life.
- We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
- We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
- We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.
We would like you to:
- Implement systems and processes within the team, department, division and organisation to understand the events required and to forecast facilitation and coaching capacity across events
- Lead the recruitment, selection, contracting, quality assurance and ongoing training processes for internal and external facilitators and coaches, working closely with Learning Design and the Director of Programmes
- Ensure comprehensive records are kept on shared systems accessible to other teams to aid planning and reporting, maintaining a robust and accurate database of Internal and External stakeholders on our platform, Salesforce, including relevant qualifications and experience.
- Support the Associate Director with decision making, compiling evidence driven by data and experience, to feed into wider organisational discussions related to the delivery of our programmes.
Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Faculty Planning and Events Associate Director. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition.
Skills, Knowledge and Experience
To succeed in this role you'll demonstrate excellent organisation, programme and project management skills. You'll be an excellent communicator and have proven experience of building and maintaining relationships with different audiences of varying seniority.
We are looking for someone who is a real team player and able to lead teams working in a matrix team structure. Whilst an understanding of facilitator best practice and experience of timetabling a high volume of events, all with different requirements is desirable, these are not essential criteria for applying for the role and relevant training will be provided.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Applications will be considered for all office locations.
All applications must be received by the closing date 23:59 on 28 October 2024. Interviews are expected to take place on 31st October and 1 November 2024.Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Newham.
£28,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centred basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need and reduce inpatient readmission and reduce pressure on inpatient beds.
The shift pattern for this role includes 40 hours per week, including weekends and Bank Holidays. The shift Pattern includes 08:00-16:00 and 14:00-22:00
For a full job description, please visit our website jobs.lookahead.org.uk
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Assessing referrals received by the service, within the 4-hour target, and providing rapid response to these.
Inducting new customers and helping orient them to the community and local area
Completing/supporting housing referrals as required, supporting customers with budgeting tools and providing support to customers in accessing any benefits or addressing any issues such as benefits.
Building a relationship with the local borough and any key agencies. For example: no recourse to public funds teams, homelessness teams, community mental health teams etc.
Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork
Proactively engaging in learning and development activities to increase knowledge and skills on an ongoing basis
Monitoring and reporting on customer interactions, including escalation of any concerns or changes in customer's presentation or welfare.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behavior
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behavior
What you'll bring:
Up to NVQ Level 2 or equivalent - whilst you may have little or no previous relevant sector work experience, eagerness to learn and engage with customers positively is a must.
Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.
IT skills are a requirement of this post. If the appropriate I.T. skills are not gained by the recruitment stage, appropriate training may be provided by Look Ahead
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
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Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
The Family Team Lead will assist the Family Service Manager in overseeing the operational running and leadership and management of our Family Team at our centre in Eastcote.
The Family Team Lead will be responsible for the line management of some of our Family Support Workers, as well as the direct delivery of services, including being the lead facilitator on some of our parenting courses. As such, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure everyone who seeks support from us has the best possible experience. If you’re passionate about supporting neurodivergent people and their families, then this is an ideal opportunity for you.
There is no requirement for any experience of, or understanding of, autism / ADHD, as we will provide training on the conditions. This role will best suit someone who is very organised, who is able to task switch easily between line management, project management, client facing support work, group facilitation, course content creation and strategic and operational planning activities, and who is able to interact with a high number of clients and staff each week in order to ensure the sufficient number of appointments are provided to meet our funder requirements.
The ideal candidate will possess experience working with vulnerable individuals and demonstrate confidence, composure during crises, quick thinking, and adaptability. A genuine acceptance of diversity and a keenness to learn are essential.
This role would suit someone with a key worker, social worker or teacher background.
Key Responsibilities – Project Lead
Line Management
· Organise and lead regular meetings for team members, including case management and monthly performance review meetings, fostering a culture of continuous improvement.
·Supervise the Family Team staff in fulfilling their own job descriptions, supporting their professional development and ensuring the effective use of resources
· Develop good knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives
· To ensure that the Family Team work collaboratively to manage and lead their clients in an effective way, in line with best practice and CAAS values, making a positive difference to the people we support whilst improving their outcomes
Project Management
· Support the Family Services Manager in planning, mobilising and delivering projects to better support clients across NW London
· Develop key relationships with professionals and funders in NW London to ensure effective mobilisation, communication, delivery and evaluation of projects
· Prepare risk management, quality assessment and process documents to ensure projects are delivered safely, effectively and in line with our policies and procedures.
Family Services Development
· Support the Family Services Manager in driving forward the family team strategic and operational plans, so that our family services remain impactful, user led, accessible and current.
· Ensure output, outcome and impact measures are considered, maintained and evaluated across staff and across projects to ensure continuous performance improvements.
· Provide first line safeguarding guidance to the team, to support them in delivering appropriate, safe and compliant safeguarding of all who access family services
· Deliver a programme of ongoing resource review and development, to ensure the PowerPoints, resources and tools used by the team in the delivery of their work are up to date, appropriately branded and effectively stored on our system
· Lead a programme of ongoing professional development within the team, to ensure that the different skills, knowledge and experience within the team is cascaded throughout the team, and new learnings and ways of doing things incorporated.
· Support the development of a ‘Client Voice’ project to identify how best we can hear and respond to feedback from family clients that we serve – and those that we don’t currently serve – so that our services can be tailored and effective for our wide community.
Key Responsibilities – Supporting Families – Direct support of families
Providing individualised support
· Offer one to one support as requested by families and professional agencies, e.g. by supporting families in preparing for or attending meetings with schools/health/social services etc.
· Diligently record actions and monitor client progress using live reporting software, and assess risk and accommodation needs of the clients, to support their individual needs and protect them.
·Promote CAAS parenting resources, both in person and online.
· Develop knowledge and relationships of regional voluntary and statutory organisations and be able to signpost families to local agencies as necessary.
Facilitating Workshops and Training
· Deliver training to professionals in schools, education settings and the community.
· Facilitate CAAS specialist parenting courses, such as our Understanding Autism course.
Drop-In Support Co-ordination
· Our drop-in support service is the bedrock of our family support work, and we have offered drop-in support sessions for parents for over 20 years. Our drop-in support service has grown in the last year, and now encompasses daytime and evening groups, both in our centre and online. You will act as the lead facilitator for the overall project, sharing best practice across the different elements of the service, evaluating its effectiveness for those we serve.
Key Responsibilities – Liaison and Consultation
Outreach and Representation
· Serve as a representative of CAAS to advocate for organisational interests and services, as well as to voice client concerns and ensure their needs are addressed.
·Participate in community outreach efforts, including attending SEND specific local events
· Liaise with local professionals to create and sustain partnerships and coordinate services.
· Engage with statutory and volunteer services within the borough, such as health, social care, and Carers support services, to establish a support network.
· Attend charity events, networking promotions, and exhibitions to maintain and develop professional relationships.
Knowledge Management and Advocacy
· Remain up to date with all organisational services for accurate representation and consultation.
· Stay informed about existing support services in NW London.
· Keep abreast of national and local trends and developments affecting ADHD / autistic children and their families, identifying opportunities to raise awareness and develop suitable services and support.
Key Responsibilities - Organisational
Client Documentation and Communication
· Provide written reports as required by professional agencies and CAAS and develop appropriate project-specific monitoring or reporting requirements.
· Enforce and comply with GDPR standards for all data handling and communications.
· Uphold a neuroaffirmative approach in all communications, aligning with CAAS brand language and aesthetics.
Professional Development and Team Collaboration
· Comply with policies, procedures, guidelines, and codes of practice as laid down by CAAS and the Law.
· Participate in monthly supervision to enhance service quality and personal development.
· Attend, contribute to and lead a range of meetings with colleagues across the organisation, offering insights and feedback.
· Attend and deliver staff training throughout the year to remain updated with best practices and organisational procedures.
Other Responsibilities
· To carry out other tasks appropriate to the post and as agreed with the Family Services Manager.
· To actively participate in and undertake training and development of self and others.
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities that are within the scope of the role.
Person Specification - Essential
· Previous experience managing people and projects.
· Experience of co-production that values the expertise and experiences of all stakeholders, ensuring that services are more responsive to the actual needs and preferences of those they are intended to benefit.
· Have clear and confident communication skills, to represent the organisation effectively both internally and externally. Demonstrate openness and authenticity through communication, embodying CAAS Values including integrity, valuing difference and foster trust and respect.
· Robust knowledge and experience of safeguarding practices and risk management.
· Be well-informed about reasonable adjustments, strategies, and coping mechanisms to support the needs of neurodivergent people.
·Show the ability to manage a diverse workload with competing demands
· Exhibit the ability to monitor and evaluate work effectively.
· Be proficient in computer software, as much of the work is managed through technology and computer systems.
Person Specification - Desirable
· Have experience or knowledge of working with neurodivergent children and their families, including an understanding of the challenges faced.
· Qualified facilitator / demonstrable experience in facilitating groups and delivering training.
· Voluntary Sector Experience.
· Counselling, facilitation, or coaching skills.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
PLEASE NOTE WE FOLLOW SAFER RECRUITMENT PROCESSES, SO WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE
The client requests no contact from agencies or media sales.
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Are you passionate about making a real and lasting difference to the lives of young people in London?
The Role
An exciting opportunity to be part of a LGBT+ support service.The successful candidate will provide effective person-centred support to LGBT+ people living in Causeway’s specialist LGBT+ supported housing.Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.Support LGBT+ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these. Contribute to risk assessment and safeguarding plans. Ensure clients settle into their accommodation and become familiar with the local area. Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements. Contribute to client involvement within the LGBT+ supported housing service. Be aware of trauma informed working, particularly with regard to trauma experienced by LGBT+ people. Ensure clients are linked into appropriate support services and sustain engagement with services.
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.
About You
You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work.
The client requests no contact from agencies or media sales.
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Job Title: Fundraising Support Officer
Reporting to: Supporter Care Manager
Hours of work: 37.5 hours per week
Salary: £28,000 - £32,000 per annum
Closing Date: 24 October 2024
Location: Royal Trinity Hospice, Clapham (Hybrid)
About Compton
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.
Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.
Vacancy
Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.
The position of Fundraising Support Officer is a vital role within our Supporter Care team. The Supporter Care team is often the first point-of-call for Trinity’s supporters and fundraising queries – with communication across phone, e-mail and post channels.
The Fundraising Support Officer provides an important part of the donor experience ensuring that all transactions are processed accurately, and donations are thanked in a timely manner.
The role supports the wider Fundraising team and fundraising activities across eleven income streams.
As Fundraising Supporter Officer, you will:
- Process cash, credit/debit card and CAF donations received via post, telephone and online platforms (e.g. JustGiving, Stripe, Enthuse).
- Thank donors appropriately, liaising with Fundraising Managers as needed.
- Perform bank statement reconciliation, which includes processing standing orders, direct debits, online giving and legacies.
- Answer incoming calls to the Fundraising Team and respond to general email enquiries, maintaining Trinity’s clear tone of voice and style.
- Work as part of the wider Fundraising team providing support and participating in other duties where required.
- Support and attend fundraising events, occasionally outside of normal working hours.
- Work in a hybrid model of some days in the office and others from home.
Experience, knowledge and skills desired:
- A desire to represent the client charity with enthusiasm, professionalism and authenticity.
- A passion for working within a team delivering results that empower a charity to meet their charitable objectives.
- Excellent verbal and written communication skills.
- Excellent attention to detail.
- Experience in processing income and handling of monies securely.
- Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
- Demonstratable experience of good organisational skills.
- Knowledge of a database system and donor and client record management (most preferably Raiser’s Edge).
- A good understanding of the need to accurately input and record all donor details – particularly consent and Gift Aid information.
- Some knowledge on GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
Company benefits
- Annual leave 25 days plus bank holidays
- Standard Life pension scheme with Company contributions starting at 3%
- Non-contributory life assurance scheme
- Compton professional development and mentoring opportunities
- Employee Assistance Programme – offering free 24/7 support + counselling and advice
The client requests no contact from agencies or media sales.
Senior Young People Support Worker
We have a new role available for a Senior Young People Support Worker to join an important charity to ensure that every client leaves a service with the skills and resilience to be confident and self-determining in their lives.
Position: Senior Young People Support Worker
Location: Twickenham
Contract: Permanent
Hours: Full Time (37.5 hrs)
Salary: £31,203 (includes London Weighting) per annum + Pension and other benefits
Closing Date: Sunday 20th October 2024
About the Role
The Senior Young People Support Worker is responsible for contributing to the effective and safe delivery of the service on a day-to-day basis. You will hold responsibility for the safety and well-being of all clients, volunteers, visitors and staff in the service. You will lead in ensuring that the housing management is properly maintained and the service supports clients to sustain their tenancy agreement, develop skills and resilience, and participate in positive and successful move-on.
Your work will be underpinned by the organisation’s Endeavour model of assets-based, psychologically informed delivery, the aim of which is to ensure that every client leaves a service with the skills and resilience to be confident and self-determining in their lives.
Key responsibilities include:
- You will always ensure the safety and wellbeing of clients in the service including ensuring that Safeguarding and emergency alert procedures are followed as laid out in the organisation’s Policy and Procedures.
- You will ensure the high quality of risk and needs assessments, SMART outcomes-based support plans and case files for clients of your line reports.
- You will deliver one-to-one and group support opportunities within their accommodation and in the local community aimed at increasing resilience in the clients we work with.
- You will proactively partner with consortium colleagues, Lambeth and local agencies including statutory teams, to support the wellbeing of clients following data protection and information sharing protocols.
- You will be flexible, reflective and creative in your engagement with clients and personalised in your support to them.
- You will support all clients to participate in Education, Training, Employment and Volunteering opportunities as appropriate to the development of their skills, assets and aspirations, through facilitating the work of the organisation’s Community Programmes Team.
About You
You will need to have the following skills and experience:
- An understanding and commitment to working in an assets-based way.
- Good level of experience working with people who have experienced homelessness, poor mental health, substance use or have a history of living in care.
- Relevant life experience is desirable
- Experience in using Risk Assessments and Support Planning.
- Good literacy, numeracy and IT skills. This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.
- Good level of experience in operating safeguarding requirements and procedures.
- Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity, and no one suffers from discrimination.
In return for working here, you will receive:
- A comprehensive training package tailored to your needs and role
- Flexible working model for suitable roles
- 26 days annual leave rising to 30 after five years of service
- Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
- Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
- Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
- Discount vouchers including gym, retail, food & drink, travel, electricals and more.
- Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
- Death in service (4x Base salary)
- Legal Advice line
About the Organisation
The employer delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, #INDNFPPLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
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Purpose of the Job:
This role is within our crisis alternative service – Safe Space - which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00pm(midday)-11:30pm across all of our boroughs. The shift pattern for this role is 4:30-11:30pm. This will be on a rota basis across support workers.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis. This will consist of 1:1 support; de-escalating and providing interventions, signposting for specialised or longer-term support, and delivering collaborative self-management plans with clients to improve mental wellbeing. The aim of this service is to de-escalate and prevent further crises.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
Key Responsibilities:
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Promoting people’ rights and responsibilities
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Engaging with clients to show empathy, inspire hope and promote recovery
- Establishing supportive, empowering and respectful relationships with clients and carers/ family
You will have:
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
Benefits of working with us:
- Contributory Pension Scheme
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
- Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
- Cycle to Work Scheme
- Flexible working
- Employee Assistance Programme (EAP) including free counselling sessions
- Paid time off for medical appointments
- Training and personal development opportunities
- Access to shared resources and training opportunities via Mind Federated Network
How to apply:
Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.