Strategy Jobs
Eden Brown Charities is delighted to be partnering with an incredible Health Charity in Telford to recruit them a Fundraising Manager. The mission of the charity is to provide the highest standards of specialist palliative and specialist end-of-life care through a range of hospice services, 'here and at home', that recognise the individual and their preferences. As Fundraising Manager, you really would be part of something incredibly special.
About the Role
The role of Fundraising Manager is an important role for the highly ambitious fundraising team. As Fundraising Manager you will;
- Develop, implement and lead on fundraising strategies focussed on the main income areas of Community, Events and Corporate fundraising
- Lead, develop and effectively manage a multi-functional, high performing fundraising team, monitoring the operational activities of the team to ensure delivery, evaluation and learning
- Lead the annual fundraising planning process to produce effective budgets and strategies to achieve income targets across the range of revenue streams. Analyse income performance through a range of metrics, focussing on ROI to support the development and expansion of fundraising activity and new Initiative
- Carry out wider research to identify and develop new fundraising campaigns and initiatives, keeping up to date with trends in fundraising
About You
You must have proven experience in fundraising with a focus on Community, Corporate and Events. You must have experience of leading a team as well as excellent project management skills. You must also have managed relationships with Volunteers as well as have used a CRM System to generate fundraising leads and build a pipeline.
Please note that the closing date is rolling. This role is Hybrid based in Telford with 1 day working from home. For more information on this fantastic opportunity please call Laura Iliff on 07442607841.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
This is an exciting opportunity for a values-led individual to bring their organisational flair to an organisation delivering important services in South East and Central Essex.
Location: Southend-on-Sea (Hybrid)
Contract: Permanent, Full time
Salary: £38,000 - £45,000 per annum
Benefits:
- Auto-enrolment Pension scheme with 3% contribution from the organisation
- Opportunities for hybrid working after an initial embedding period
- Training and development opportunities
- Our commitment to providing wellbeing opportunities in support of staff, including an Employee Assistance Programme
Role Responsibilities:
As Head of Operations you will be responsible for ensuring organisational effectiveness by playing a pivotal role in overseeing various aspects of our operations, including governance, compliance, safeguarding, operations and team management, finance, human resources, IT, and administrative functions.
You will work closely with the CEO and senior management team (SMT) and will be responsible for ensuring the smooth and efficient functioning of our day-to-day operations, while contributing to the strategic planning and growth of the organisation.
Requirements:
You will need to have:
- Knowledge of the regulatory requirements for a charity.
- Experience of driving organisational strategy and managing change.
- Proven experience of leading teams and developing strategies to improve performance.
- Previous experience of management, co-ordination, preparation and delivery of financial information to stakeholders including Boards of Trustees.
- Experience of leading the financial and administrative operations of a charity.
- Highly numerate with previous experience of setting and managing budgets, management accounts and cashflows.
- Excellent administrative skills with rigorous attention to detail.
- Ability to work collaboratively and transparently as part of a team and provide support for colleagues.
- Excellent people management skills.
- Excellent verbal and written communication skills.
- Strong commitment to equality of opportunity and the ability to bring this to the forefront in a professional context.
Eastside People is supporting South Essex and Central Essex Mind in the recruitment for this role.
Before you make an application, please download and read the SECE Mind Candidate Information Pack.
Please note that we will focus on your demonstrable experience and potential in the areas listed under the Person Specification and do not expect candidates to have experience in all responsibilities outlined in the Job Description.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.
About South East and Central Mind
We are South East and Central Essex Mind (SECE Mind). We support people to live well in their communities and at work. We are passionate about change. We find innovative ways of supporting everyone to develop their potential by providing advice and support. We are working together for a common social purpose, sharing responsibility and accountability. We value working in partnership. We know that bringing together different perspectives can help find solutions to complex problems. We ensure that people experience better mental health. We are an independent charity and also an active member of the Mind network.
Closing date 12-07-2024
REF-214 878
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the British Small Animal Veterinary Association (BSAVA) and help promote excellence in the veterinary profession.
The role:
The BSAVA is looking for an experienced policy professional in the areas of policy development and legislative change set against a backdrop of a complex and regulated environment. The role operates within a changing landscape dealing with high-profile issues for the sector.
The successful candidate will have the opportunity to shape BSAVA’s policies and national legislation with the aim of influencing outcomes of benefit to the veterinary profession, its clients and the health and welfare of companion animals.
Skills and experience:
We are looking for a self-motivated individual with a track record of success, who can demonstrate excellent understanding of policy-making and legislative change in an unpredictable environment. They will have significant previous experience of working in a policy role, ideally within a life-sciences or a veterinary or human medicine setting.
Experience of working with central government departments along with an understanding of parliamentary processes are preferable for the role. Equally important is the ability to analyse and critique information, formulate evidence-based solutions and accurately convey proposals to influence outcomes.
The successful candidate will be an excellent communicator, with strong written and verbal skills. They will be able to demonstrate effective engagement skills across a diverse range of internal and external stakeholders, including the membership. Diplomacy and political awareness will be essential to ensure successful outcomes. Experience of PR and reputation management as part of the policy-making agenda is desirable.
The candidate must be flexible to work outside of normal office hours depending on the demands of the role which are often driven by the external environment and national events. The role is hybrid, incorporating working from home with travelling to meetings in or around London as required. Therefore, to facilitate the needs of the role and the organisation, ideally candidates would be located in Bedfordshire, Buckinghamshire, Northamptonshire or Oxfordshire.
Other essential skills include:
· Working knowledge of Microsoft Office, as well as general IT skills
· Exceptional organisational and time management skills
· The ability to work effectively as part of a broader team.
· A flexible approach to work
About the BSAVA:
The BSAVA is a professional membership association which exists to advance care for companion animals. With a membership of more than 11,000 veterinary surgeons, vet nurses and students, we work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research, and developing policy. Each year we deliver numerous education courses, host a large small-animal Congress, and publish books, manuals, apps, and magazines.
This post sits within the Policy and (Corporate) Communications Department and reports to the Head of Department.
Our reward package for this role includes a basic salary of between £43,000 - £48,000 per annum (depending on experience). In addition, we offer employer pension contributions starting at 7% and increasing up to 10% with length of service.
We also offer:
· Holiday starting at 25 days (plus bank holidays) rising by 1 day each year up to 28 days, plus a further entitlement of an additional one day every 5 years of service.
· Enhanced pay for maternity, paternity, adoption and other family-related leave.
· Life assurance of 3 x annual salary.
· Support for hybrid working for our employees, meaning you can work at home subject to agreement and we also have a comprehensive Flexible Working Policy.
· Access to a free legal helpline where you can ask our specialist lawyers for legal advice on an array of topics.
· Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and a network of mental health first aiders. Plus, enhanced Company sick pay, access to private medical insurance upon completion of 12 months’ service, occupational health service and annual flu vaccinations.
· Optional Bupa dental plan.
· Training and development.
· Free onsite parking, and for those who wish to cycle, we offer a cycle to work scheme which provides a discounted purchase of a bicycle and accessories for healthy, low carbon travel.
· Last but by no means least, we have regular social activities and events for those who wish to participate!
And we are:
Community friendly – offering a day’s paid leave to volunteer for a charity or not for profit organisation.
Committed to supporting sustainability in our work and in the veterinary profession. The Association has completed a certified carbon audit and has been awarded silver accreditation with Investors in the Environment.
So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team – then you’ll be a great fit for the Association, and we would love to hear from you.
The client requests no contact from agencies or media sales.
We are seeking a Therapeutic Practitioner to join our newly established Health Team. This specialist role will enhance our current provision and improve the quality and breadth of mental health support available to young people. The successful candidate will work within the Health Team, in collaboration with our partner organisation Camden & Islington Young People's Service, to deliver 1:1 emotional and practical support, assist in our drop-in service, and facilitate workshops for all young people experiencing homelessness.
You will specialise in helping young people improve their self-confidence while improving their understanding of difficult emotions such as anger. Additionally, you will focus on developing their thinking and practical skills, as well as coping and de-escalation strategies. Your work will aim to improve relationships among young people within the day centre, and continue to promote trauma informed working practices across New Horizon, so that all of our services are designed to address the psychological and emotional needs of young people who are unsafe or facing homelessness.
You will have the unique opportunity to contribute to the development of an important and innovative new role. You will be provided with your own theraputic support delivered by a highly experienced clinical psychologist and regular individual and group clinical supervision. You will also be given opportunities for further professional development through training and consultation through New Horizon and our Camden & Islington's Young People Service.
Closing Date: 9am, 29th July 2024
The client requests no contact from agencies or media sales.
Salary: £47,816
Working hours: 35 per week (option to job share)
Flexible working options include hybrid working (1-2 days a week in the London office + the ability to travel to external events and grantees visits, approximately 1 day per week).
Exciting opportunity to deliver strategies and objectives of three family foundations through grant-making and collaboration.
In this role, your time will be split between three of the Sainsbury Family Charitable Trusts, offering the opportunity to develop a wide range of your skills across a diverse area of work.
THE TRUSTS
The Alan and Babbette Sainsbury Charitable Fund supports intercommunity dialogue, refugee and asylum seekers, climate adaptation globally, and disadvantaged young people in Southwark.
The Indigo Trust's focus areas are: access to justice, racial justice, prevention of child sexual abuse, visual impairment and better grant-making.
The Woodward Trust supports organisations that serve disadvantaged children and young people, disadvantaged families, and prisoners, ex-offenders and their families.
ROLE OVERVIEW
With Alan and Babbette and the Indigo Trust, you will support and work with the Lead Trust Executive to manage end-to-end grant-making, research new funding streams on thematic areas of interest to the Trusts, and draft reports on wider context for new funding areas. You will develop and maintain excellent relationships with external stakeholders, deputising for the Lead executive at grantee events and network meetings, and working with grantees to support their successes and their challenges.
With the Woodward Trust, you will be responsible for end-to-end grant-making, writing narrative text on grants awarded for Trustees meetings and annual reports, sifting and preparing grant applications for shortlisting by Trustees, and carrying out thorough due diligence on all applications. You will have day-to-day responsibility for the effective grants administration, including recording information for a robust and efficient audit trail, and preparation of grant award letters.
PERSON SPECIFICATION
As someone who is passionate about social justice, you will be either an experienced Grant-maker or have experience within a professional field relevant to the focus of the trusts.
You will be equally comfortable carrying out research and building relationships with high profile individuals, as well as with grassroots groups. The role requires a breadth of analytical and administrative skills.
You will have excellent communication skills, both written and verbal, along with the ability to organise your time across a range of grant making activities, navigating a diverse and varied workload, working for trustees with different priorities and focus areas.
APPLICATION AND TIMELINE
Close date: 17th July
1st round interviews: 30th July
2nd round interviews: 2nd August
Our recruitment platform anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We want everyone who works for us to feel welcomed, respected, supported and valued. We believe everyone should be treated with equity, and that diversity of perspectives, backgrounds and experiences helps us achieve better things in our work.
Travel expenses relating to recruitment for this role will be reimbursed.
OUR BENEFITS
Core benefits include a generous pensions scheme (12% employer contribution), life assurance, income protection, private health and dental care, annual health checks and Employee Assistance Programme, along with a range of benefits designed to promote your work/life balance and make your time with us enjoyable and rewarding.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a Mission Enabler, Regional Mission to work in partnership with key staff across the Movement. They will provide direction and energy to Scripture Union’s Regional Ministry with a focus on establishing and sustaining ministry opportunities. This will require the person to recruit, motivate, train, equip and support a large number of volunteers/Faith Guides, with whom they work in partnership as well as leading by example, through the modelling of excellent mission delivery to children and young people consistent with Scripture Union’s mission. This role will the cover Hampshire, Surrey and Sussex areas.
The successful candidate will:
· Identify, recruit and support Faith Guides, volunteers and Local Mission Partners (LMPs) through a range of methods, including electronic, phone and face to face.
· Provide relevant coaching and/or mentoring, equipping and resourcing for Faith Guides, volunteers and LMPs.
· Lead local mission activity within Scripture Union’s mission framework, establishing a clear hand-over process and timetable to local church partners.
· Pioneer new approaches/ideas in line with SU’s strategy that have the potential to be replicated elsewhere and lead to a greater scale and depth of mission activity.
· Support, by promotion or direct involvement, SU’s wider programme of holidays and missions across England and Wales and, if appropriate, internationally.
· Undertake specific fundraising activities and approaches in line with SU’s fundraising approach.
If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, in the first instance please send your CV and a covering letter (by email) to our HR Officer, We will contact shortlisted candidates to ask them to complete an application form ahead of interview.
For more details, please download the job profile below.
We provide a range of benefits to reward our employees which includes: 23 days annual leave plus bank holidays plus an additional 5 days to volunteer on a Scripture Union event. Group pension scheme, with up to 12% employer contribution. Life insurance (death in service), permanent health insurance (PHI) and free Bible reading notes.
* This role is based in the following locations Greater London or Hampshire, Surrey & West Sussex. This role offers the opportunity for hybrid working in line with our policy. If you have any questions about this role, please contact , HR Officer by e-mail and they will call you back.
Closing date: Midday on 16th July 2024
Interview date: 22nd July 2024
Interview location: London (Location TBC)
The Movement takes Safeguarding seriously. This role will require an Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.
We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.
The client requests no contact from agencies or media sales.
Location: Stokenchurch
Hours: 37.5 hours per week
Salary: £24,675 - £30,000 per annum
About us
Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.
We have launched our new ambitious three year organisational and fundraising strategy. As part of this strategy, we are looking to deliver a proactive, strategic approach to our corporate partnerships, and are expanding our corporate team.
The Role
In this role you will collaborate with the Corporate Partnerships Manager and Head of Philanthropy and Partnerships to develop and implement corporate fundraising initiatives for Thames Valley Air Ambulance. Your responsibilities will include day-to-day account management of corporate partnerships, pursuing new business development opportunities and the coordination and promotion of the payroll giving programme.
Additionally, you will contribute to projects within the Philanthropy and Partnership team, such as webinars, events, researching prospects and corporate foundations, and preparing charity of the year applications. Furthermore, you will co-ordinate with other fundraising teams to explore event and volunteering opportunities for corporate partners.
About you
As an effective communicator, both verbally and in writing, you will feel confident in engaging with supporters and delivering presentations.
Your role involves managing your own pipeline of donors, so you will need to take initiative, prioritise and organise your own work, with limited supervision to achieve deadlines across multiple tasks. Problem solving skills are essential.
You will have:
- Excellent customer service skills ideally with a background in fundraising or sales.
- Strong administrative, planning & prioritisation abilities with keen attention to detail.
- Experience in new business development including identifying, researching and reaching out to cold prospects.
- Proficiency with standard Microsoft office applications
This is a full-time role working 37.5 hours per week, part time working will be considered for minimum of 24 hours per week. Some anti-social working hours will be required.
We offer a competitive salary and great staff benefits such as:
- 25 Days holiday
- Hybrid Working with the option to work up to 3 days remotely
- Holiday Trading
- A day off for your birthday (pro rata for part time)
- Free Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme
Successful appointment to this post will be subject to a DBS check
Closing Date: 24 July 2024
This post may close early due to high numbers of applications, so you are advised to apply promptly.
You may have experience in the following: Corporate Fundraising Officer, Business Development Executive, Corporate Partnerships Coordinator, Corporate Relationships Manager, Corporate Sponsorship Executive, Corporate Giving Officer, Fundraising Executive, Corporate Engagement Officer, Charity Partnerships Executive, Corporate Development Manager, etc.
REF-215 060
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
UoGSU is a value-driven organisation. The work we do has the power to impact the real, lived experiences of our members - and how we do it is incredibly important. UoGSU exists to support its members to overcome the myriad challenges they face, so that they can love their time at the University of Gloucestershire.
The Central Services Manager will be a key post holder in the SU working closely with other managers and the COO to ensure we deliver a high quality of service to other departments within UoGSU.
Our Central Services are key to the SU functioning well. From overseeing the finances of the whole organisation to supporting teams to market their work to students and other stakeholders the team has a critical role.
To all our members and stakeholders, we promise to be:
- Inclusive
- Democratic
- Courageous
- Sustainable
Key Details
Closing Date: Monday 15 July 17:00
Interview Date: w/c 22 July
Start Date: September 2024
Applications are to be made by submitting a CV and supporting statement of no more than 2 pages. We advice that you look through the person specification in the job pack available via our website.
We will consider applications who present an alternative to fulltime working, however there will be a business need for at least 0.8 FTE.
Candidates are able to arrange an informal conversation with Lou Fensome, Chief Operating Officer in advance of submitting an application. To arrange an informal conversation please find contact details in the job pack.
Key details
Position: Central Services Manager
Responsible to: Chief Operating Officer
Location: Across all of the main University of Gloucestershire sites with an office space location of either Gloucester or Cheltenham to be negotiated. Flexible working to be negotiated.
Hours: 35 hours a week (full time)
Salary: £27,939
Main duties and responsibilities
Providing oversight for key UoGSU functions
- To provide operational leadership to the finance staff team and be the post holder ultimately responsible for the production of management accounts, budgeting information and reports for our Board of Trustees
- To deliver HR administration and support the running of HR systems alongside external partners
- To work with others to ensure the accurate recording of staff training, sickness and performance from across the SU
- To work with others across UoGSU to respond to annual regulatory returns and surveys including the Charity Commission and Companies House
- To act as the lead contact for external providers of insurance, payroll, banking, audit, web services and other providers consummate with a role of this nature
Working with other UoGSU teams
- To work with other UoGSU management staff to ensure that Central Service staff are delivering a high quality product
- To provide guidance on communication routes and support others across UoGSU to communicate their messages effectively
- To act as the lead staff member on the creation, implementation and review of a communication strategy
- To act the gatekeeper to UoGSU communication channels and support relevant departments to ensure communications are in line with the UoGSU strategy
- To proactively work with other staff across UOGSU to deliver SU wide projects such as student awards, Welcome and elections
To view our full job pack and person specification via our website.
UoGSU exists to support its members to overcome the myriad challenges they face, so that they can love their time at the University of Gloucestershire
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking a dedicated and experienced Partnership Manager to join our team. The Partnership Manager will play a crucial role in building and nurturing strategic relationships with stakeholders, organisations, and community sport and physical activity clubs groups.
This position is vital to advancing our vision that, 'everyone in Coventry, Solihull & Warwickshire benefits from movement and enjoys sport and physical activity in safe and thriving communities.'
The main responsibilities of this role are:
Relationship Management
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To act as the lead and relationship manager with partners on behalf of Think Active Lead, or support on the development of local partnerships and networks promoting collaboration across all relevant sectors
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Raise awareness of funding opportunities available to increase participation in sport and physical activity.
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Lead, or support on the development of local place partnerships that align multiple agendas with partners from across different sectors and advocate for the benefits of physical activity.
Project Management
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To act as the lead for Sport England and other projects and initiatives managed by Think Active.
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High quality Project Management that ensures projects aims are clear, that they are delivered on time and on budget and in line with our values.
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Effective delivery of the Think Active. #WeThinkActive Strategy, through your contribution as a team member of Think Active and with and through partners.
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Tangibly contribute to the increase participation in sport and physical activity and address wider social needs through creative and innovative approaches and partnerships.
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Seek out opportunities to generate income and contribute to Think Active business development and income generation targets both for the organisation and for local partners.
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Use robust data and insight to co-design, implement and evaluate innovative.
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Prepare detailed reports; including performance and financial in relation to your work.
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Adhere to GDPR and data protection through your planning, implementation and communication.
Financial Management
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Plan, implement and in accordance with funding guidance, financial procedures, and policies, take responsibility for diversifying Think Active’s income streams through in line with the strategy and business development plan
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Project and budget management (up to c£300,000) including forecasting, monitoring of income and expenditure, plus the submission of financial reporting
Demonstrating Impact
Reporting progress and capturing value through case studies and evaluation processes designed to evidence the impact targets. Story telling – the ability to articulate the impact and value of Think Active (locally, regionally, nationally across various sectors)
Marketing and Communications
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Contribute to Think Active’s Active Societies objective by aligning projects and work align with and enhance the work of the Marketing and Communications Lead.
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By building partnerships and brand visibility you will play an important role in enhancing Think Active’s marketing and communications efforts by strategically cultivating and managing partnerships. This includes developing and implementing joint marketing campaigns with partners to elevate Think Active (and our partners and funders) brand visibility.
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You will collaborate with internal colleagues and external stakeholders to create compelling narratives that showcase the impact of our projects and initiatives, driving awareness and engagement.
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By leveraging partnerships, the Partnership Manager will contribute to positioning Think Active in promoting health and well-being through innovative and impactful physical activity projects, initiatives and collaborations.
The client requests no contact from agencies or media sales.
Start date: Monday, 26th August 2024
Salary: £29,864 per annum (inclusive of £3,990 London/South East Weighting)
Working hours: 35 hours, full time
Location: South London (covering Lambeth, Merton, Sutton or Wandsworth) and working from home.
Contract: Permanent
F YOU HAVE APPLIED PREVIOUSLY, PLEASE DO NOT REAPPLY
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Description:
Job Purpose: Women in Prison’s Advocates deliver high-quality, trauma-informed, independent advocacy for women in communities and in prisons, which focuses on early intervention, and holistic provision as part of a ‘whole system’ multi-agency response that looks to address the root causes of women’s offending.
Duties and Key Responsibilities:
- Client Care: provide high-quality, trauma-responsive advocacy and emotional and practical support to women in contact with, or at risk of being in contact with the criminal justice system
- Monitoring and Evaluation: accurately document all client interaction on Women in Prison’s case management database, working in line with Women in Prison’s case management policy at all times
- Communication: develop and utilise a variety of strategies to communicate effectively with women using our services, colleagues, external organisations, stakeholders and the general public
Reports to: Hubs Manager
Department/Service: South London Women’s Hubs
The client requests no contact from agencies or media sales.
Could you become part of RBLs skilled and innovative Transformation team? Would you like to make a meaningful impact to our beneficiaries in a role which is crucial to delivering change?
With a growing number of strategic programmes, our Transformation Management Office (TMO) has recently embarked on a journey to expand as a function. We are excited to offer this important role of Transformation Cluster Leader at RBL. This key role will help shape the TMO strategy and grow the leadership of the function to deliver transformational initiatives.
The Transformation Cluster Leader will play a critical role to lead on the development and delivery of the transformational Cluster initiatives, ensuring programmes / projects (within the Cluster) are executed efficiently, aligned with strategic goals, and delivered on time, within budget and to high quality.
Together, the team in the TMO takes great pride in managing a diverse portfolio of programmes and projects. They work closely with our Executive team, as well as other senior leaders and colleagues across the charity to provide expertise in project, programme and change management.
Working under the direction of Director of Transformation, the role of Transformation Cluster Leader will drive excellence and delivery of strategic priorities, providing assurance bespoke to the individual business areas in the Cluster. We are looking for someone to join our growing team, and who is passionate and can provide hands-on leadership in a fast-paced environment.
This is a truly cross-functional enabling role which will work across all Directorates, engaging with stakeholders to deliver transformational programmes and support growth towards successful delivery of our Strategy. Working with and in support of the Director of Transformation some key areas of responsibility will include:
· Support in developing and implementing TMO strategy, including developing and implementing plans for Function maturity.
· Provide inspiring leadership of multi-disciplinary programmes / projects teams within a Cluster, driving change across both strategic and tactical initiatives.
· Support resource management across the Cluster, ensuring effective allocation of resources.
· Provide insights and accurate interpretation of programmes / projects data within the Cluster, ensuring continuous and effective reporting to senior management.
· Active engagement with the Cluster Executive owner and key stakeholders for continuous improvement.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be expected to travel regularly in the course of your work including regularly to our London, Haig House, hub. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
Closing Date: Sunday 7th July 2024
Interview Process: will consist of two stages, to be held virtually on dates to be confirmed.
First Stage: 1 hour assessment followed by 1 hour panel interview including competency and values based questions
Second Stage: A ‘meet the team’ session / panel interview
Successful candidates will be expected to visit our London Head Office ahead of start date to complete pre-employment screening.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced complaint resolution expert? Want to be part of a dynamic call centre team?
Are you ready for a job where you can truly make a difference? If so, we invite you to join our Customer Experience team as a Complaints Resolution Officer!
About the Role:
At British Heart Foundation, we’re dedicated to providing exceptional customer service and resolving issues with a positive, solution-focused approach. We’re currently seeking a Customer Resolution Officer to join our dynamic call centre team.
Key Responsibilities:
- Managing Incoming Customer Complaints: You will be the main point of contact for customers wanting to voice a complaint, which can cover a wide variety of topics including, risk, safeguarding and compliance. You’ll ensure their concerns are addressed with empathy, efficiency, and expertise.
- Assessing Customer Needs: You will evaluate each complaint to understand the underlying issues and determine appropriate courses of action. Additionally, you’ll assess the need for input from other teams, including Safeguarding, by identifying patterns, root causes, and potential solutions.
- Providing Accurate Information: Utilising our established procedures, you will provide accurate and comprehensive information to customers. This may involve explaining company policies, addressing specific service issues, and clarifying next steps.
- Effective Communication: You will communicate professionally and courteously with customers via phone, email, and live chat. Active listening skills are essential to fully understand customer concerns.
- Working at Pace: Adhere to company protocols for handling complaints, escalation processes, and resolution timelines, delivering results on time and within Service Level Agreements (SLAs) as set out in the Complaints Policy.
- Customer Service: Strive to exceed customer expectations by providing exceptional service. Whether it’s offering suggesting solution or ensuring timely follow-up, your commitment to customer satisfaction is second to none.
Working arrangements
This is a blended role, where your work will be dual located between your home and our Birmingham office. At the moment the team typically go into the office once a week on a Wednesday.
The role working hours are Monday - Friday 9:00 - 17:00.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
We are aiming for start date someone in this role ASAP.
About You:
To excel in this role, you will have:
- Experience in a Call Centre and Complaints: You have experience in a call centre, dealing with customer complaints including conflict resolution, reporting, communication. Prior experience in a regulated environment would be advantageous.
- Communication Skills: You have exceptional verbal and written communication skills, demonstrating clarity, empathy, and active listening.
- Exceptional Problem-Solving Skills: You can analyse complaints, identify patterns, propose solutions, and collaborate with other teams.
- Empathy, Patience, and Resilience: You can handle challenging customers and situations calmly and professionally.
- Technical Proficiency and Familiarity with CRM: You are proficient in using various technology systems, including CRM software.
- Excellent Organisational and Time Management Skills: You can manage multiple inquiries, prioritise tasks, stay organised, and exceed KPIs & SLAs.
- Attention to Detail: You accurately document inquiries and information.
- Positive Attitude:You have a can-do attitude. You collaborate with colleagues and customers while contributing to a supportive environment.
- Adaptability: You are willing to learn and adapt to evolving challenges.
About the team
Welcome to our newly reformed Customer Complaints Team at BHF! We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment. Join a culture not just focused on resolving complaints, but empowering each customers help us transform the lives of people living with heart and circulatory diseases.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee net
What's in It for You?
Our perks include:
- 30 days annual leave plus bank holidays
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
We're CIPD-recognised for our Live Well. Work Well programme, and we're on a mission to make heart health a priority, starting with you. From home to the office, we're here to inspire and guide your journey to a healthier, happier life.
Our vision is a world free from the fear of heart and circulatory diseases.
StandOut is a growing charity, entirely funded by charitable donations. As Fundraising Officer (Trusts) you will be working alongside the Fundraising and Development Manager to ensure we have the necessary funding needed to navigate the next stage of our development, consisting of an ambitious strategy and plan for growth over the next two years.
You will be self-motivated and proactive as you support the development of our approach to fundraising through trusts and foundations. You will identify new opportunities, write compelling proposals and drive ongoing engagement to increase our income.
Our aim is to reach a sustainable income of c. £1 million within the next three years, enabling our coaching team to work with more participants preparing for release, empowering them to realise their potential. Approximately 70% of our income is from trusts and foundations and we anticipate this will continue for the foreseeable future. We have a strong base of funders from which to work, and this role is intended to build on those relationships and develop new ones. This will ensure we have long term, sustainable funding for the future.
The client requests no contact from agencies or media sales.
An exciting opportunity to develop and expand your communications skills for the lead organisation on pensions, pay and reward in the higher education sector. We are looking for an exceptional, talented individual to work at a national level as part of our growing communications team. We offer a new challenge in a unique environment with the opportunity to work and develop with talented people in a streamlined organisation.
The Universities and Colleges Employers Association (UCEA) is a membership organisation that is the leading voice on employment and reward matters in the UK Higher Education (HE) sector. We are a small team supporting our 170 members - HE providers such as universities - to be employers of choice through collaboration, advocacy and expert advice, facilitating their work in delivering effective employment and workforce strategies.
Our new strategic plan 2024-27 leads with enhancing employee experience and supporting member organisations in their workforce development and transformational plans with the inclusions of explicit references to UCEA modelling good practice as an employer.
Led by the Head of Communications and Membership, UCEA’s expanded communications team will deliver communications provisions for members and support colleagues internally to deliver services for members.
The core activities include drafting briefings and statements, handling media enquiries, media monitoring, preparing publications, communications campaigns and infographics.
In addition to the generic communications support, this post specialises in pensions media and communications and will provide content for employers through both the UCEA and USS Employers websites.
You will be expected to operate effectively across a broad range of pensions communications and membership areas, with a blend of autonomy and teamwork. Your communications background will be at a major pension scheme, at an employer offering one or more such schemes, or in delivery of communications in other financial specialisms such as actuarial or insurance. Experience of membership organisations and/or some knowledge of the HE sector would be advantageous.
The postholder will have outstanding communication skills and the ability to prioritise and help deliver a complex and varied workload.
The post is offered as full-time on a permanent contract and is hybrid, working at our offices in Bloomsbury, central London, as well as some remote working each week.
This UCEA role comes with an attractive reward package including: membership of the SAUL pension scheme; 25 days annual holiday plus statutory holidays and any associated days when the office is closed (currently four days over Christmas and New Year); generous occupational sickness absence scheme; annual personal development budget; interest-free season ticket loan; Cycle to Work Scheme; Employee Assistance Programme; Fitness & Wellbeing scheme (for participation in gym, fitness and other health and wellbeing activities); membership of Benenden Healthcare.
Find out more
If you think this role could be for you, please download the Information for Applicants pack, which includes the job description and person specification, or visit our website.
How to apply
Apply through CharityJob, submitting your current CV and a covering letter outlining and entitled ‘The relevance of my experience to the position of Communications Officer - pensions’.
The closing date for applications is Midday on Monday 8 July 2024.
Interviews are expected be held on Thursday 18 July and Monday 22nd July at the UCEA offices at 20 Tavistock Square, London WC1H 9HU.
All candidates must have proof of their right to work in the UK.
No agencies please.
Applications should include your current CV and a covering statement outlining and entitled ‘The relevance of my experience to the position of Communications Officer - Pensions'. Please ensure that you refer to the Information for Applicants pack when writing your application.
UCEA is the leading voice on employment and reward matters in the UK HE sector. We support our members to be employers of choice through collaboration
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Experience Lead
We are looking for an enthusiastic and motivated individual to join the digital marketing team.
This is a home based role and applications from individuals who are seeking flexible working options are welcomed.
Position: CE313 Digital Experience Lead
Location: Homebased, UK Nationwide, however, occasional travel will be required as part of this role (May include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £46,800 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: This is a fixed-term contract for 12 months
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 14 July 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Head of Digital Marketing, the Digital Experience Lead will help to make a mark on the transformation and future proofing of all Stroke Association websites and microsites whilst helping the digital marketing team to maximise income, supporter recruitment and retention too.
Key responsibilities include:
· Ensure a consistent user experience across all sites.
· Work with the in-house website manager, UX manager, SEO, Content, agency as well as design and development teams to embed our brand and digital guidelines
· Set the standard for website journeys through UX, content production, SEO and website management.
· Support our website experience managers to edit and approve submitted website designs and content within an SLA.
· Be responsible for website governance
· Champion Search Engine Optimisation (SEO) ensuring our website content follows best practise and considers our Search Engine results pages (SERPs) position.
· Provide guidance and technical support to help internal users make the most of existing digital platforms and adopt changes to digital solutions and processes.
· Bring together and manage the optimisation of all sites including our main website and third party microsites
· Lead on the organisation’s analytical and tracking tools
· Lead on the development of digital partnerships
· Line management of your allocated team members
· Set standards for design, development and delivery of digital products and services
About You
You will have experience of:
· Advising on the effective strategic development and utilisation of digital products for marketing and communications.
· Development, delivery and management of digital products and strategies which support organisational goals and objectives.
· Actively championing continuous improvement and data-informed
· Decision making, test-and-learn.
· Successfully developing digital strategies which support organisational objectives and increase traffic and revenues.
· Line management and cross-functional, multi-disciplinary teamwork.
This role requires some travel for team away days.
To fulfil the role, you must be resident in the UK and have the right to work in the UK
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Digital, Digital Marketing, Digital Service, Digital Media, Digital Experience, Digital Marketing, Digital Service, Digital Media, Digital Officer, Digital Marketing Officer, Digital Service Officer, Digital Media Officer, Digital Experience Officer, Digital Marketing Officer, Digital Service Officer, Digital Media Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.