Job description
The main purpose of this role is to provide energy advice to householders by telephone and email and to provide information to help householders/clients to access appropriate support. This role also requires you to maintain accurate and detailed records of all interactions with clients.
Pay and conditions
• The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.
• The salary for the role will be £25,750 rising to £26,739 after 6 months
• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
• Minimum Maths/English GCSE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Skilled in use of MS office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our CSE website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification. CV’s will not be accepted, please complete the application form and send to our Centre for Sustainability jobs inbox.
The closing date for applications is 5pm on Wednesday 23 April 2025.
Interviews are expected to take place Wednesday 30 April and Thursday 1 May, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Registered Charity The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About you
You will be a policy, campaigns and public affairs professional with a passion for change and social justice. You will have good working knowledge of the policy and political landscape. You will have experience of developing policy and research which helps to bring about change. Self-motivation, planning, and ability to respond quickly to a changing external environment, will be at the heart of your approach. You’ll have a strong sense of purpose to bring about change that improves carers’ lives and will be results driven. Collaboration internally and externally will be important to you.
About the role
The Policy and Public Affairs team is responsible for Carers UK’s policy, media, campaigns, research, public affairs and media functions, working with our colleagues in Scotland, Wales and Northern Ireland. We are a small team carrying out the full range of public affairs activity, from raising awareness of caring through public campaigns and in the media, to influencing Parliament, Government and wider stakeholders through new research, policy expertise and our campaigning work.
This role plays a vital part in delivering the charity’s core aims to make life better for carers by:
- Contributing to Carers UK's policy and campaigns function in the development and dissemination of policy and supporting key projects to maintain and improve the reputation of the organisation.
- Monitoring, highlighting, and analysing key policy developments by the UK Government and other public bodies regarding their potential impact on carers.
- Liaising and building strong working relationships across the organisation to help deliver the policy and public affairs team’s objectives.
- Ensuring that Carers UK effectively communicates its purpose, policy, and campaigns to achieve change, helping to build the carers movement.
- Having responsibility for aspects of the organisations work and being involved in the full range of Carers UK’s policy, public affairs, and campaigns activities.
About us
Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is 5pm, Monday 28 April 2025
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK are actively interviewing as we receive applications.
Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.
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The client requests no contact from agencies or media sales.
Thank you!
Post Award Manager
£40,000-£46,000 per annum (dependent on skills and experience) plus generous benefits
Location – Remote, but with regular visits to Foundation funded sites within a defined region, as well as visits to the Foundation office as determined by business needs, including attendance at quarterly Squad Meet-Ups
We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most.
About the role
Are you passionate about maximising the impact of grant funding? Do you have experience supporting and monitoring grant recipients to ensure long-term success? We’re looking for a Post Award Manager to oversee the post-award process, ensuring that funded projects meet their objectives, remain compliant, and deliver lasting impact.
As Post Award Manager, you’ll work closely with grant recipients, funding partners, and internal teams to track project performance, resolve compliance issues, and provide expert support. Reporting to the Senior Post Award Manager, you’ll monitor how funding is used, ensure grant conditions are met, and contribute to the continuous improvement of post-award processes. Your role will be key in ensuring that investment delivers real and measurable impact.
Key responsibilities
· Manage ongoing relationships with grant recipients to ensure compliance and success.
· Provide specialist advice and support, helping projects stay on track.
· Oversee the adoption of post-award tools, such as booking systems and grant management platforms.
· Attend site visits to assess project performance and resolve issues.
· Collaborate with internal teams to ensure a seamless transition into post-award monitoring.
· Track and report on project performance, using data-driven insights to inform decision-making.
· Engage with external partners, including local authorities, governing bodies, and community organisations.
· Contribute to the development of processes, systems, and KPIs to enhance service delivery.
What are we looking for?
· Experience in grant management, post-award monitoring, or programme management.
· Strong ability to build relationships with grant recipients and funding partners.
· Skilled in compliance tracking, financial monitoring, and reporting.
· Excellent problem-solving and critical-thinking skills.
· Ability to present data-driven insights to inform decision-making.
· Strong written and verbal communication skills for stakeholder engagement.
· Organised and detail-oriented, with the ability to manage multiple priorities.
For full details of the role and requirements, please download our recruitment pack below.
What can we offer you?
The salary band for this role is £40,000 - £46,000 per annum, dependent on relevant skills and experience.
You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), free health care provision, a monthly gym subsidy, death in service benefit and access to selected match tickets.
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you need any adjustments to the recruitment process, at either application or interview stage, please get in touch.
The closing date for applications is: Sunday 20 April 2025 at 23:59
First interviews will be held via MS Teams and are currently scheduled for 2 May 2025.
Second-stage interviews will be held in person and are currently scheduled for 7 May 2025.
Please note that you must be eligible to work in the UK to apply.
The client requests no contact from agencies or media sales.